1-800-Flowers.com - Page 2

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Ordering On Web Site Sucks
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- I received a passcode for $20 off next order for 1-800 Flowers. I tried to use it four times on the website and the code was invalid. I called about the problem four times and put on hold four times. I spoke to two people who could not help me. After 1 hour, I finally spoke to a person who could place the order by phone. Very poor service will not use 1-800 Flowers in the future.
     
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Lossing your gifts
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I tried to order something and the lost my order. And I tired to pay with gift cards. And THEY LOST MY ORDER.
     
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Smooth Delivery
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I ordered flowers for a friend who had recently gotten into an automobile accident and was admitted into the hospital's trauma unit. The flowers appeared exactly as depicted, and I received prompt e-mail updates regarding the status of my order (order received/order being prepared/order delivered).

I was even a bit worried since she had been moved to a different location in the hospital not long after placing my order, and the flowers were scheduled for next-day delivery. Fortunately, they made it to her updated location without an issue (the florist had called the hospital to verify the information I submitted with the order, which is when they realized that her room number had been changed).

All in all, pretty good service on this end!
     
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goduke on 05/27/2010:
Glad it went well for you. I'll bet you brought a big smile to your friend with your thoughts.
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1-800-Flowers or 1-800-Ruin Valentine's Day?
Posted by on
I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transferred me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.
     
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Anonymous on 02/15/2010:
Why would they try to get money out of you for flowers that were not delivered? Call your credit card company and dispute the charge. that will get their attention.
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Missed delivery date by five days
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I specifically chose a fruit basket listed under the "Same Day Delivery" from 1-800-Flowers.com, and ordered it before 7 A.M. However, not only did the intended recipient not receive the delivery as guaranteed -- and for which I paid nearly $90 -- I did not hear from the company's customer service department until three days after my complaint was launched.

On the fourth day the customer service department, via email, offered to resend the item and give me a 20% discount on my NEXT order. No thanks. Instead, I asked for an upgraded fruit basket with wine be sent, even though the birthday occasion is long past. I certainly don't appreciate receiving a 20% discount on a FUTURE order when it was THIS ONE that was so egregiously ruined.

The customer service department ignored my upgrade request and thus, I am posting this for your awareness. I don't ever intend to use 1-800-FLOWERS again and recommend you take this into consideration before doing so yourself.

     
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Anonymous on 06/03/2009:
you might consider refusing the charge to your credit card. I'm pretty sure your CC company would back you up.
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Poor Quality Bad Customer Service
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I placed an $250 worth of flowers today to several different addresses. The first confirmation email I received was for the flowers sent to my wife to delivered to my home. As soon as I checked for the flowers they weren't there. This is the second time 1-800-flowers screwed up a delivery for me. I've definitely learned my lesson. I've been on hold twice now for over 30 minutes and hung up on twice trying to get to someone for help.

I find it very interesting that after I've spent my money I keep finding myself in the back of the line!
     
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Sympathy Undelivered
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I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly.

Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.
     
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Soaring Consumer on 03/20/2009:
They did not live up to their end of the contract. And to blame the whole thing on you for not calling them? Bogus.

Cancel the order and dispute the charge with your credit company.
Anonymous on 03/20/2009:
If the order was placed in the afternoon or evening, expecting a next-morning delivery was hopeful at best. It takes 30-90min for the order to go out to the participating florists. The internet order likely went to a flower shop that was closed for the evening. If a funeral is at 10-11am, the chances of getting the arrangement made and delivered by a shop that opens at 9am are slim to none. If the OP would have telephoned his order, he would have gotten a live CSR who could check for an open shop or a shop willing to express the order.
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Ripped Off
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STOCKBRIDGE, GEORGIA -- I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise huh?

I called 1800Flowers customer service line twice. 1st time, the representative asked to call me back and did so within 30 minutes, stating he had spoken to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less.

3 Hours later, still NO FLOWER DELIVERY ... I call customer service for the 2nd time, I am placed on hold for 10 minutes, when I do get a representative on the line, I am given nothing but excuses. I am furious by now, ask to speak to a supervisor. I am placed on hold for 30 minutes, no one ever picked up.

I would strongly suggest to anyone who wants to have flowers sent delivery online DO NOT USE 1800FLOWERS.

I will be calling my bank to dispute the charges they made to my credit card and have spoke to my attorney who tells me I can file suit for fraud since they charged my credit card account and did not follow through under the terms of their service!!!

Mr. Huff
     
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Slimjim on 02/13/2009:
Not to sound flippant, but at $350 an hour, I would never ask my attorney such a ground level question. If I did though, I would certainly expect a better answer than that for the money.
BokiBean on 02/13/2009:
My ex would have hung up on him.
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Flowers Scheduled For Late Delivery, Never Delivered
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RIVERSIDE, CALIFORNIA -- Fresh flowers were ordered to be delivered Dec 19, for a birthday, I received an email that said they were sent. No email to tell me they were delayed, I had to check 1800FLOWERS website to find out they were going to be delivered Monday instead of Friday, 3 days late, not on the special day and no way the tulips would still be fresh.

They were never delivered. Repeated complaint emails resulted in stock replies, only saying they were scheduled (late) and nothing else. More emails resulted in an offer to discount my next order (never going to happen) and more emails resulted in stock reply that corporate would be notified I was unhappy.

Received discount coupon in the mail. They do not use local florists but ship from great distances that result in late or no delivery. Do not order from them.
     
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Don't Deliver On Sundays But Accepts Payment For It!
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CONCORD, CALIFORNIA -- I ordered flowers on 1800flowers.com website for my mother's birthday with a Sunday delivery date, accepting to pay the $13 fee. The morning of delivery they called to state that they do not deliver on Sundays. I asked for a refund and was told I would get after after the agent told me it was my fault for not calling to verify if Sunday delivery was possible. I never received the credit and when I called back I was told that they deleted the order but would not release the hold on my card account. They said it was not their problem my bank is maintaining the hold. I asked to speak to a supervisor and was hung up on. I later filed a complaint with the BBB and the response I got back from them was the same - it was not their fault but my banks.

These people should not accept payment when they know that they cannot deliver a service.
     
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Anonymous on 12/11/2008:
It is true that it is your bank maintaining the hold, but it drops off automatically after a set period of time. The time period varies between banks from 1 to 5 days.
DumdHead on 12/11/2008:
1800flowers is an ordering service. They do not know the operating hours of every member store. You save time and money if you call a florist direct. You wanted convinece this is the result.
Anonymous on 12/11/2008:
1800FLOWERS is struggling financially...their status as a mere order gatherer has caught up with them. Also, expect rude behaviour from their staff at this time of the year...they hire a lot of temps. The ones in Oklahoma are pretty decent. The ones from New York...well...not so much.
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