I purchased a Happy Hour Bouquet for a friend a couple of weeks ago. A few days after the arrangement was delivered I stopped by her house to wish her well. To my surprise the bouquet was not even close to the arrangement I had purchased. I was horrified for 45 dollars, the arrangement had a few daisies and one rose in a wine glass with dirty green sand in the bottom. The product I ordered was a Margarita bouquet. It was supposed to be shipped in a Margarita glass with bright white flowers and peach roses. Upon calling 1-800-Flowers, Kim a customer service manager, was very rude and did not offer any of my money back. She said I could have the arrangement picked back-up from the delivery address before I received any of my money back! CRAZY.
I will never order from 1800-Flowers again and am very disappointed in their customer service as well as there bouquets. Lesson Learned, I think they get their business because they bank on the customer never seeing the arrangement!
I ordered flowers for my wife on Feb 8, 2008. They were to be delivered on Valentine's Day. We'll as you might imagine they never showed up and my wife didn't believe that I didn't send her flowers until the bill came in.
2 Replies - Latest reply on 02/21/2008Add reply
Although the flowers never showed up they did bill me on my credit card. Then I called back to get my money back and they gave me the run around. We don't have your order on file. Well if that's the case how did you bill me.
I finally was told that they would credit my credit card after many iterations with several people. I was told my credit card would be in a few days. I'll definitely keep an eye on it.
I will never use 1 800 Flowers.com for any flowers in the future.
LOS ANGELES, CALIFORNIA -- As a loyal customer for several years, I am truly offended they offered back to me only 20% on an order that covers almost the fee to have this delivered on Valentine's Day and then to give me a coupon in the mail for another order.
2 Replies - Latest reply on 02/20/2008Add reply
This was a Valentine's gift not received on Valentines Day and was not handled by their team to get the item to the recipient in a timely manner. If I had not found the actual florist, the Valentine gift would have been received after President's Day- 5 days late--as it was going to an office
Their business is based on repeat orders and reputation would have appreciated a refund that reflects some consideration for what I had to go thru on this order.
All they care about when they mess up is to NOT refund. Call a florist locally --NEVER GO THRU THEM!!!
BROOKLYN, NEW YORK -- I'm just devastated that 1800flowers.com would take your money and not even live up to there guarantee of "available for same day delivery" I'm just at a lost for words hey failed to deliver my Valentines day order on 2/14 or 2/15 mind when I placed the order it said that it was available for same day delivery. I placed the order on 2/12/2008 and received a confirmation of the order on the same day. When I called them tonight on 2/15/2008 they're telling me that it will be delivered on Monday 2/18/2008. Monday is a holiday I'm not at work on that day and neither will she and I know dang well she is not going to accept a Happy Valentines Day gift on that day!
2 Replies - Latest reply on 02/16/2008Add reply
I don't want that sorry ass apology they gave me. I'm stuck but I will be disputing the charges! You wanna make a woman mad on Valentines try no flowers, no card or teddy bear, and see what happens!
ASTORIA, NEW YORK -- I made 2 large orders for valentines day on the 10th of February. As I used this company before and everything went okay. This time I spent $300 for my wife and mother. By 5pm on the 14th none of them received their order and I became very concerned and rushed over to their location in Astoria, NY. They told me "There is no guarantee on the time for delivery, the latest is 10pm" I asked what of the businesses that close at 5pm? She replied, "You have to speak to my manager", Ironically he wasn't there at the time. So the next day came and the flowers finally got there. What the hell is the point, the day is over, the mood is gone and I'm out $300.
I will never use this company again and I will spread the word so that no one else will go through what I did. So not worth it.
NEW YORK -- I ordered a basket Feb. 6, and said it was going to a business. You'd figure the business selection and ordering it early would be enough to have it delivered earlier in the day. The woman delivering, calls after 5pm on Valentine's Day to my girlfriend asking if she was still there, then saying she will bring it to her apt. Flowers were never received. I got a delivery confirmation email last night though saying they were delivered! Customer service doesn't put me on hold and keeps hanging up, yes hangs up! I will be filing a complaint with the better business bureau and may call my credit card company to see what they can do about the payment since customer service won't pick up.
3 Replies - Latest reply on 02/15/2008Add reply
I've posted this review into the comments of another bad review from yesterday. Please, let's all contact the NY BBB (that's where they are located). Should I call my credit card company to get a refund, or will that cause me more problems then waiting it out?
1-800-Flowers a Bad Choice
I have to let people know a little inside of 1800Flowers. I was hired to work for them (FROM HOME) a couple weeks ago. This basically sums up the letter I sent to the company telling them how I felt. ... read full review7 Replies - Latest reply on 03/02/2008
I ordered early, paid extra to have flowers delivered on Valentine's Day to my sweetheart at work. The flowers never arrived, but they promised they would be delivered the next day or to another address. What good are valentine flowers delivered the day after valentines?
4 Replies - Latest reply on 02/16/2008Add reply
This is a lousy company, with canned excuses.. I will never order from them again and I urge the entire world to not order from them.
1-800-No-Flowers On Valentine's Day
NEW YORK, NEW YORK -- Last year I ordered a dozen long-stemmed roses for delivery to my wife's office in midtown Manhattan from FTD and they were delivered a day early. When I inquired, they unapologetically stated that it ... read full review6 Replies - Latest reply on 02/20/2008
Just Deliver The Flowers Please!
MADISONVILLE, KENTUCKY -- My mother-in-law had surgery yesterday and my husband and I decided on flowers to cheer her up.
We weren't sure about a local florist because my in-laws had just moved to their new house about 3 weeks ... read full review8 Replies - Latest reply on 10/19/2007
MIAMI, FLORIDA -- Ordered a flower arrangement to be the delivered the day before Mother's Day. When Mother's day came around and my mom hadn't still received her flowers, I contacted this company. They told me that the flower shop that was supposed to deliver the flowers did not have the base that I had ordered (and they didn't even bother to call me the day before to tell me this). The said that the flowers would be delivered the next day. I spoke with my mom again the following Thursday and she said "thank you" for the flowers that she received that day. I will never do business with them again.3 Replies - Latest reply on 05/17/2007Add reply
SEATTLE, WASHINGTON -- I have ordered twice with this website, and after the last order I will never use it again. I ordered what was supposed to be a fairly big beautiful bouquet (medium size according to the picture), expecting ... read full review1 Replies - Latest reply on 03/31/2007
An Unhappy Valentine's Day!
On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska. I placed the order, paid $100.64 for it and everything seemed to be ... read full review10 Replies - Latest reply on 02/15/2008