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Mother's Day Flowers Never Delivered
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- On Tues, May 5th, 2015 I placed an online order with 1800FLOWERS.com for Mother's Day May 10, 2015. The flowers were scheduled to be delivered on Sat, May 9th. The cost for order was $80.00. I received an email from 1800Flowers.com on Sat, May 9th stating that the flowers had been delivered. I called my mother at 7:30am on Mother's Day to ask her how she liked her flowers and she responded that she has not receive any flowers. I was in shock and mad.

I hung up with my mother and immediately called the customer service # 1-800-716-4851. I spoke with a representative who states her name was Amy. I informed Amy of my situation and she stated that she would call the florist. She put me on hold for 10 minutes and then returned and told me that they were closed and to call them (1800FLOWERS) back in 20 minutes (???). Shouldn't you call me back and let me know what is going on with my delivery.....

I called back @ 9:04 am and spoke with a male who stated his name was "Bruce". Again explained the situation with the flowers not being delivered the day before and he just kept stating that according to the florist documentation that they had been delivered (So I am just wasting time on my Mother's Day to call and complain about nothing). I assured him that they had not been delivered and asked can they be delivered today. He also tried calling the florist and informed me that they were closed at the moment and he would call me back within the hour with an update regarding my situation.

As of 1:22PM I had not received a call back from 1800FLOWERS.com. Again, for the 3rd time I called them. At 1:22PM I spoke with Meme and again explained my situation for the 3rd time. She also kept saying, "I am sorry" but offered no resolution. I had to ask her, "When will my flowers be delivered?" She put me on hold for 15 minutes, came back to the line and informed me that she had located another florist who was willing to deliver the flowers today but my order would change from pink roses to red roses. I told her that was fine I just wanted my paid order delivered today. She assured me that they would be delivered today. I was happy and thanked her.

At 2:32pm I listen to a voicemail from 1800FLOWERS. I was informed that the florist was overwhelmed with orders and that my order would not be delivered today or ever. They were refunding me my money and it reflect in my account in 5-7 days. WHAT??? They did not even attempt to deliver the next day. This was totally unacceptable to me so I called again. This time I spoke to a representative who told me her name was "Lenny". I explained the situation about the non-delivery and told her that I lived in RI and my mother resides in GA. I wanted these flowers delivered to her.

She also put me on hold for about 15 minutes before returning to the line to tell me because it was so late in the day the flowers would be delivered on Monday, May 11th but I had to select another bouquet because the florist would not be able to complete my previous order. I then selected the "Expressions of Pink" bouquet. She again put me on hold to speak with the florist regarding my order. I was informed that the florist would not be able to complete this order because of the pink roses.

The representative also informed me that she see that I was given a refund that should reflect in my account in about 5-7 business days and that this delivery might be may be a problem (???). I just hung up. I was frustrated, mad and sad that my mother did not receive her flowers on Mother's Day. I placed this order with 1800FLOWERS on Tuesday May 5th and they had no problem taking my money on that day but on May 10th they had a problem fulfilling the order that a florist they pick did not deliver.

I will never do business with this company ever again. I have informed my husband that from now on we will call 1800PROFLOWERS and we place order at least 4-5 times a year. I will inform my friends, relatives and co-workers of this incident and request that they also only do business with 1800PROFLOWERS.

Several years ago I saw an episode of Undercover Boss that featured CEO, James McCann and his brother Christopher McCann. In this episode they spoke of how they grew their company into a million dollar company by listening to their customers. I do not believe that your customers informed you to give them "terrible" service by not making deliveries nor not caring about them. I am talking about Mother's Day. If your company can't complete orders for Mother's day then your company should not be in business.

This is one of the most important days for a mother. To be shown appreciation and gratitude and to say thank you with pretty bouquet of flowers. This is what I had aimed to do for my mother on this Mother's Day. I just want to thank you for absolutely "nothing" and ruining it for my mother. I will never deal with this company again.

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The Worst Flowers Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONAL -- I would strongly urge people not to use this service, send your loved one a gift card to some gas station that sells flowers. You will get three to four times the amount, they will be fresher, and you will see what you're getting. My son sent his mother flowers using this wretched service, they were sent on May 7. We don't know when FedEx delivered, as they never rang the doorbell, just left them on the front porch. It was 104 here in AZ that day, the next day it was 102. Like most people with a house, one rarely goes out the front door, why would you when the car in in the garage?

It was only by chance that I happened to go out Sat evening to check on something that I saw the box. Imagine what a bouquet of tulips looks like after two days in the heat. My wife tried calling that night, well that was a joke, you would have better luck getting the pope to take a call on Sun morning. So here it is Mon, I called and was told the wait time would be two hours, I'm sure they know that no one is going to stay on the line for two hours even if it is to complain about the crappy service. I was given the opportunity to have them call back, I did, and six hours later someone did. How 's that for customer service.

I told them to refund my son's money. They told me they couldn't do that, but they would send out another bouquet and he would get a $20 dollar gift certificate so he could buy another crappy arrangement the next time he decides to waste his money. As I write this it's a week later, they never sent another arrangement, not that I care, but they lied about that is well. They are incapable of doing anything right. So if you don't have anything better to do with your money, and you really don't give a darn bout the recipient, this is the florist for you so go ahead, call 1800flowers. They will be sure to disappoint you.

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Horrible, disrespectful and unhelpful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG ISLAND, NEW YORK -- Our office ordered flowers for a funeral, we told them it needed to be there by 2 pm. We went to the funeral home, no flowers. They did not arrive until nearly 7pm! Speaking to their customer service was like banging our head on a brick wall. They kept offering to deliver them to the persons home. well, they live alone and they are dead now. They wouldn't give us a credit or anything because "they got delivered". yeah five hours late! They needed to be there by 2pm. Somehow they could not get this.

DO. NOT. USE. THIS. COMPANY!!!

hard enough dealing with a loss, but to have them just blatantly refuse to give any compensation for a flower arrangement going to the funeral home when it should have, simply because it was eventually delivered (5 hours late!!!) is unacceptable.

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I'm Recipient of 2 Doz Roses Delivered 2/13/17 for Valentines; 1/2 Dead Within Day or Two; Rest Dead by Day 5...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

2 doz roses were received 2/13/17 for Valentines Day; box + vase were intact; but obviously roses were old as 1/2 were dead or clearly dying the day they arrived and the rest died by day 5; sending customer called 2/15 or 2/16 + agent said these roses were sent from Calif florist to recipient in Wash state! Half were obviously old when they left the shop and to send all the way to Wash state!! How ridiculous to have any florist send roses from such a great distance!! No wonder they were dead!

When customer sender called company 2/15 or 2/16, agent refunded HALF so sender essentially paid half for garbage flowers! In spite of crediting half, agent told customer replacements would be sent asap FROM A FLORIST NEAR RECIPIENTS HOME but none came. By 2/23 he called company again, agent this time said no replacements were being sent -- even though first agent said they were. His reason was that customer was given half refund!

Site says satisfaction guaranteed?!?! So exactly how is that satisfaction guaranteed??? This is the definition of total ripoff. Not only are very inferior products sent which is insulting to the recipient, but the sender had to PAY PARTIALLY -- no replacement was sent even though promised and a special day was ruined! You do not have good products and don't give satisfaction guarantees! TOTAL RIPOFF!

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Be Warned!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, OKLAHOMA -- I've never been more upset over a purchase in my life. I ordered flowers a week in advance and paid extra to ensure their delivery to my wife at work today (Valentines Day and our 10 yr wedding anniversary). I assumed that it was taken care of and that I would have no worries, after paying a premium to a well-known company. Sadly, I was poorly mistaken. I found this out only after calling her to ask how her day had been.

When I attempted to contact the business via their website, their chat feature wasn't working. Consequently, I was forced to call them and wait an hour on hold. After finally getting through to someone, I was told they would deliver the flowers to our home and that they would refund the $20 delivery fee. Well, if I wanted to bring home flowers I would have planned that and saved a lot of money. I wanted the flowers delivered to her at work and in front of her friends TODAY! A complete refund would not have been enough to make up for screwing this up. I'll never have this opportunity back and I can thank 1800flowers for putting me in the dog house. The thing about this kind of business, about sending flowers, is that delivery commitments and trust are absolutely critical. The flowers themselves and the cost are much less important.

This is the first and last time I will ever use this company. Guys, do yourselves a favor and do not trust these people with your money or relationship.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I made the mistake of ordering flowers for Mother's Day from this disreputable company. I ordered them (at an outrageous price for the record) to be delivered on the Thursday before mother's day to my mom's work. They did not arrive on Thursday. Thursday evening I called and they apologized and agreed to have them delivered to her home on Friday since she was not working on that day. It should come as no surprise that they are not being delivered Friday either.

After 7 phone calls. Yes 7. The florist at first claimed that they had to delay the order to Sat because the address changed. (Because THEY DID NOT DELIVER WHEN THEY PROMISED THEY WOULD). Then a manager called them and come to find out they didn't have the flowers needed for the arrangement. And I could choose a new bouquet, but no way to happen before Sat.

I now have no flowers, and I have to wait 3-7 days for my money to come back to me. That was all the money I budgeted for Mother's Day. Now I have no money to get her a gift at all. I will never buy flowers from this company again. They do not communicate with the florists, they do not verify and they certainly do NOT keep their word.

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1-800-Flowers a Bad Choice
By -

I have to let people know a little inside of 1800Flowers. I was hired to work for them (FROM HOME) a couple weeks ago. This basically sums up the letter I sent to the company telling them how I felt. Please note I have seen lots of customers complaining about service failure (Product not showing up) and all 1800F says is "sorry" and don't care: THIS IS A EMAIL I SENT TO ONE OF THE BIG PEOPLE @ 1800 FLOWERS BECAUSE OF HOW THEY TREAT EMPLOYEES:

"As you can see I am sending (copying this to everyone who I have worked with). Right now I have no words to say to you how you acted on the phone to me yesterday. When I called you it seemed as if you were one of those top executives sitting at your desk not caring about me, my issues or anything like that. I told you I had something planned tomorrow (FRIDAY 2/15) and you would say it would go against me and my performance. REALLY???? Today after having problems I was informed at 3:00PM that you sent a mass email in all the 'GROUPS' saying we are all no longer needed and we were done at 1:00PM today; is that why I worked till 3:00PM????

You also said out schedules from this day forward are NOT VALID ANYMORE (I FOUND THIS OUT AT 3:00PM FROM A MANAGER WITH YOUR COMPANY WHO HAD RESPECT TO TELL ME.) Oh does this mean you guys have to pay us because we were scheduled to work tomorrow?? What do you think we should just drop everything for your company and then get a nice letter saying were terminated? I believe this is totally bullcrap.

Many of us were lied too when we were hired, According to you yesterday this wasn't the case that all of us were told we would be seasonal only as needed: We were promised two weeks of work at least (WITH THE CHANCES OF BECOMING FULL TIME) but I guess that turned out to be a complete and total lie. You said that wasn't correct?? Is that the case then why not tell everyone who I have spoken with.

I BELIEVE YOU'RE A Complete LIAR! I know this is probably going to get me terminated but honestly right now if I am so let it be; I can find a better company to work for without any problems. Everyday I made sure my stats were impressive and made sure I provided world class service. Some of my customers I went beyond with; I helped someone ship to another country where you guys didn't.

She sent me a nice email as you can see: 'Thank you so much for being so thoughtful and determined to help me!!! I really appreciate all of your help, and I know you will be paid forward! God bless you.' FYI: I am still chatting with her and willing to help her get flowers by another company with a better understanding how to treat customers.

I have some other feedback from people saying I went beyond what anyone else has done for them. Why did I do this because I CARE ABOUT CUSTOMERS. Today I got so many calls with people saying their order wasn't delivered (from yesterday), the flowers arrived dead etc. They all wanted customer service; I personally dialed the number to get someone but it says calls can't be completed: OH THEN YOU TURN AROUND AND GET RID OF US ALL... All your company cares about is sending us MASS emails saying to "SELL THE MOST EXPENSIVE THING" and then turn around and treat us like CRAP.

I sent in a correction with my hours; if I am not paid correctly I am going to the Department of Hour/Wages for Fraud on your part. I know the hours I worked but never got a response back - geez wonder why maybe you're behind all of the mess ups. I am so glad I have work lined up tomorrow; I am so glad I had this lined up when I got y scheduled with 1-800-Flowers because I knew this job couldn't last especially how YOU TREATED US!!!!!! I CANNOT SAY ANY OTHER PERSON TREATED AS SLAVES LIKE YOU DID. You're the one that needs an attitude adjustment, maybe you need to get your head out of your rear and stop smoking crack!

Oh yeah ** (who was in my class) brought it up the attention of many of you that her email address was NOT CORRECTED. You never had the respect to change it. I told you this one wasn't going to be active. I got it changed but still receiving stuff from it - again. Maybe your on a little too much crack and don't care about us? If you have any questions please let me know. Thanks."

Would I work for them again? Yeah because I liked customers. I didn't like the fact they treated us so poorly and many customers had some issues with 1800Flowers. I was one of them willing to do something about it. SO THINK YOU CAN GET AWAY WITH SPENDING LESS MONEY WITH 1800 FLOWERS? HERE IS EMAIL I RECEIVED TELLING US WE HAVE TO SELL THE MOST EXPENSIVE ITEMS:

"Important Policy Change effective NOW! Survival Guide is Mandatory!!! Over the past few weeks we have advised everyone to utilize the survival guide located on the intranet when offering products to your customers. We have now incorporated the survival guide as selling policy. The survival guide is not optional, it is MANDATORY for everyone. (Yes, this means you!)

At the start of your shift, you MUST pull up the survival guide. Where can it be found? Go to the intranet, select SURVIVAL GUIDE from the purple menu on the left. Hint - refresh this page through your shift for the most up-to-date products. These selections may change through the course of your shift.

The flow of your call should be as follows: Follow welcome screen entering occasion code and recipient zip code. If the occasion is one of the selected occasions (shown below) you MUST offer the first product on survival guide for that occasion. Be sure to ask, 'How does that sound?' after each offer you make. (Never offer the next item without first asking, 'How does that sound?')

Read the scripts provided to ensure you are giving the customer a complete understanding of the item. Please DO NOT read all the items at one time, as this is confusing for the customer. The dimensions on the guide are for your information only and are not part of the script, they should not be read to the customer. You may respond to their questions on size with the dimensions that are noted. Be sure to state that the items/components may vary. You will need to offer items from the survival guide for these categories only: Valentine's Day, Birthday, Thank you, Get Well, Anniversary, Sympathy for the Home.

Remember you are the specialist and our customers rely on YOU to offer appropriate products. If a customer states specifically they are looking for an item, you should follow their lead. F11 is still our friend!! We will have customers that do not want anything on the survival guide or that may already have a product in mind. If an item is not covered by a category please refer to F11.

If it has been observed that an agent is not using the survival guide (determined by test call/service observance call) the agent will be placed on a performance action plan. If we conduct a test call/service observance call and the agent passes, we will add 5 funbucks to your account! We encourage all of you to speak with your DCM if you need coaching in this area. If you would like additional suggestions on how to offer these products please check with the HD staff. Thank you, 1800Flowers.com Management."

Basically this post has been put here to tell people my opinion of 1800-Flowers and how they treat employees + customers. If a customer's order doesn't arrive they believe in just "giving them a future coupon to us - not refunding the money or anything else."

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Ruined Mother's Day
By -

CARLE PLACE, NEW YORK -- Figuring there might be problems with deliveries on Mother's Day (5/8/11), I thought I'd try to get ahead of the rush. On May 5, 2011 I placed an order with 1800Flowers.com for two identical items, one going to my mother and one to my daughter-in-law. Both of these individuals live in the same county, in the same state. The order confirmation I received at 10:05 AM indicated normal delivery hours were 9 AM to 7 PM - I figured great, that gives them roughly 9 hours - shouldn't be any problem getting them delivered.

I got a delivery confirmation for one of the orders later that night (5/5) but nothing regarding the second order. The next day (5/6) I used the 'Track Orders' option on the 1800Flowers.com website and saw there wasn't delivery information for order number two. I noticed a note on the webpage that indicated sometimes the independent florists do not notify them quickly so there could be a delay in the information shown. Fair enough.

I called the 1800Flowers.com customer service number at 11 AM and spoke to ** in customer service. After being on hold for 10 minutes, ** came back online and told me they could not get in touch with the florist to either confirm delivery or let me know the order hadn't been delivered. I explained to ** how frustrating this was and now the only thing I could do was contact either my son or daughter-in-law to find out if delivery was made.

I contacted my son and he let me know there had been no delivery as of 1:30 PM on 5/6. I sent an email to customer service via their 'Contact Us' page and explained all the details and posted a 'not-so-nice' comment on their Facebook page. Someone named ** with the company sent me a private message on Facebook asking for the details and said she would try to help me.

After some back and forth she apologized and said delivery would happen Saturday (5/7) and they would give me a 50% credit for the delivery - not great but... okay. The flowers would get there by Mother's Day at least. She could not tell me A) Why the flowers were not delivered on 5/5 or B) Why the flowers were not going to be delivered that day (5/6).

Later that evening I received an email from a ** with 1800Flowers.com customer service who apologized (so that's 3 people telling me how sorry they are but no resolution....) and that the florist had been contacted and delivery WOULD happen on Saturday 5/7.

Guess what?!?! As of 8:45 PM on 5/7 - there's NO FLOWERS! I immediately called customer service and got another ** who was, not surprisingly, the 4th person to apologize and put me on hold to check on the order. When he came back online, he informed me again that he was sorry for the inconvenience and proceeded to tell me the delivery would be scheduled for TUESDAY, MAY 10TH! Almost 1 WEEK after the original SAME-DAY delivery order was placed on MAY 5TH!!

By this time I am furious and tell him this is unacceptable and to just cancel the order and refund the charge. He says he understands and can cancel the order and I "should", NOT WILL but "should" see a credit in 5-7 business days. Really? REALLY?? When the order was placed on 5/5, my card was hit on 5/5 for the order and NOW he's saying it "should" be refunded in over a week???

Moral of the story is, I will NEVER use this company again and I will make sure my family, friends and colleagues understand just what type of service 1800Flowers.com provides. I'll be spending my Mother's Day disputing the charge... joy! (sarcasm/rant!)

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Mail the CEO with your complaints! I did!
By -

CARLE PLACE, NEW YORK -- Picture this. Your 81 year old mother sits home alone on her birthday in anticipation of the flowers her children send her annually. She waits all day. And waits, and waits. Nothing comes. She feels her children have forgotten her birthday. Her heart is broken. That is exactly what just happened (again!) this week.

Can't relate to an elderly mother? How angry would be feel if you personally ordered flowers for your wife on Valentine's Day and nothing showed until 2-3 days later? How would she feel? This is what happens when your company cannot deliver what it promises.

I know as a company reaching a billion dollars in revenues, you probably don't care about this situation, but rather revenues, profitability and shareholder satisfaction. But I do, so please read on. In order to assure our mother would receive her flowers ON her birthday, I ordered them the morning of 4/14/2011, for a delivery on 4/15/2011, as you will see from my confirmation and the (useless and erroneous) "tracking" page your company sends out.

The tracking page states the order status as "Delivery on Truck", which was a blatant lie. I called this morning, 4/16/2011 at 9:00 am and asked if the representative could contact the florist, as your policy prohibits your customer from actually speaking to them. I was placed on hold for roughly ten minutes, and when the representative came back on, I was told the flowers would be delivered by noon today, a day AFTER her birthday and the order delivery date. AGAIN, THEY WERE NOT!

I emailed your customer service dept and explained this situation, and basically, the only response was that they could not give out the florist's info for me to personally contact. They NEVER EVEN ADDRESSED THE ISSUE OF NON-DELIVERY! Is that what your company considers "customer service"? (I've included this ridiculous correspondence as well.)

I called, yet again, at noon and spoke with another rep, who told me he is seeing the delivery date as 4/16/2011 again, erroneous by all counts, as the enclosed documentation states. The earlier representative must have changed the delivery date. Either way, I asked the second customer "service" representative to call the florist again, to verify that they were at least in route. When the representative came back on, I was now told they could have them delivered by 3:00pm.

Let's sum this up: I ordered the flowers at about 11:00am (CST) on Thursday for a Friday Delivery. By Friday afternoon at 3:19pm (CST), the status stated "Delivery on Truck". Friday came and went. NO DELIVERY. Saturday morning 9:00am (CST) I speak with a "customer service" representative who tells me the order, albeit already a day late, will be delivered by noon. My mother would not be home after 12:30, as I explained to the first representative. I emailed customer service, and nothing about the order was even addressed, just the protection of the florist's identity and the canned, scripted email I've attached.

I called at around 11:30am (CST) and was now told they would be thereby 3:00pm, which was now, too late. Furious at how inept your system, process and communication (or lack of) is, I canceled the order. Do you see how absolutely ridiculous the process is? Do you have enough heart, compassion and understanding to realize how missed dates of your product deliveries effect loved ones? I have ordered from your company for many, many years, but this was the last straw. I don't care at all about the "refund" that was supposed to placate me. I care about the emotions of my elderly mother.

Again, I doubt you even care about this, but if you Google "1800Flowers suck", you will see countless opinion boards with stories of this happening daily! And each story affected someone's feelings. Are you even aware of how many "customers" feel this way? Your business practice is an absolute shame, and I just had to share my experience and opinions with you.

Enjoy your wealth and success, Mr. McCann. But know that while you may get it right once and a while, you are doing it very wrong way too often, and it affects people's feelings and relationships, which I truly doubt is any concern for you or things would be much, much different. Disappointed beyond belief.

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Wrong Flowers
By -

I had ordered flowers from the 1-800-FLOWERS website on July 13, 2011 for the funeral of my husband's grandmother. Though I was limited in time, I was careful to look at all the arrangements to find the right one for her personality and to express my husband's love for her memory and deliberately did not choose anything under the "Sympathy" category.

I chose their "Classic Elegance" arrangement because it did not look like a typical funeral basket, but more like someone gathered flowers from their garden AND the predominant color was pink, her favorite. Also, because the only viewing would only be 3 hours, I wanted the white basket it came in to be something my mother-in-law could take home later that day and have to keep.

When we arrived at the funeral home, I was stunned to see the arrangement that was delivered was a typical funeral basket. The flowers were all green -- NO pink, or any other color, for that matter. And, they were in a plastic bucket, not the white basket shown in the picture.

I understand that sometimes substitutions are necessary in flower types. That would have been fine. I am disappointed that the arrangement was nothing even similar to the "Classic Elegance" picture. Instead of taking the time to choose what my husband would have wanted for his grandmother, I could have simply said pick anything you feel like making and send it, because I feel that is what the florist did.

When I made my disappointment known on their Customer Service site I requested that a representative reach me at the phone number I provided, explaining that I usually have no access to a computer. No one ever called me, but when I finally did get on-line again I found an e-Mail telling me they would give me 5% off my next order. I did not get what I paid for. If they had called like I requested and offered me at least a 50% refund I would have been satisfied and given them another chance. But, five percent.

And, while it is a minor issue, I did not know there was a handling fee or shipping service charge until after the on-order was finalized. In the end, I really didn't save anything because the same "Classic Elegance" arrangement was available through a local florist's website at the same price I ended up paying after adding everything together. In fact, the insulting 5% on my next order wouldn't even cover those charges. There will never be another order from me or anyone else who was at the funeral. And, I have been telling everyone I cannot to use them.

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1-800-Flowers.com Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 7 ratings and
44 reviews & complaints.
Contact Information:
1-800-Flowers.com
One Old Country Road, Suite 500
Carle Place, NY 11514
1-800-356-9377 (ph)
www.1800flowers.com
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