1-800-Flowers.com - Page 3

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38 reviews & complaints.

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Happy Hour Bouquets
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I purchased a Happy Hour Bouquet for a friend a couple of weeks ago. A few days after the arrangement was delivered I stopped by her house to wish her well. To my surprise the bouquet was not even close to the arrangement I had purchased. I was horrified for 45 dollars, the arrangement had a few daisies and one rose in a wine glass with dirty green sand in the bottom. The product I ordered was a Margarita bouquet. It was supposed to be shipped in a Margarita glass with bright white flowers and peach roses. Upon calling 1-800-Flowers, Kim a customer service manager, was very rude and did not offer any of my money back. She said I could have the arrangement picked back-up from the delivery address before I received any of my money back! CRAZY.

I will never order from 1800-Flowers again and am very disappointed in their customer service as well as there bouquets. Lesson Learned, I think they get their business because they bank on the customer never seeing the arrangement!
     
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1 800 Flowers SUCKS!
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I ordered flowers for my wife on Feb 8, 2008. They were to be delivered on Valentine's Day. We'll as you might imagine they never showed up and my wife didn't believe that I didn't send her flowers until the bill came in.

Although the flowers never showed up they did bill me on my credit card. Then I called back to get my money back and they gave me the run around. We don't have your order on file. Well if that's the case how did you bill me.

I finally was told that they would credit my credit card after many iterations with several people. I was told my credit card would be in a few days. I'll definitely keep an eye on it.

I will never use 1 800 Flowers.com for any flowers in the future.
     
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Principissa on 02/21/2008:
Dispute the charge with your credit card company.
Anonymous on 02/21/2008:
I think your wife not believing you sucks worse than the flower company.
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1 800 Flowers does not care about customers
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LOS ANGELES, CALIFORNIA -- As a loyal customer for several years, I am truly offended they offered back to me only 20% on an order that covers almost the fee to have this delivered on Valentine's Day and then to give me a coupon in the mail for another order.

This was a Valentine's gift not received on Valentines Day and was not handled by their team to get the item to the recipient in a timely manner. If I had not found the actual florist, the Valentine gift would have been received after President's Day- 5 days late--as it was going to an office

Their business is based on repeat orders and reputation would have appreciated a refund that reflects some consideration for what I had to go through on this order.

All they care about when they mess up is to NOT refund. Call a florist locally --NEVER GO THROUGH THEM!!!
     
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StraightShooter on 02/20/2008:
I used them once and they didn't deliver the flowers. I'll never use them again and I spread the word whenever possible.
jeaxpea on 02/20/2008:
same thing happen to me... Today I was able to connect with my company's employee activities program and they will research all the bad press and remove 1800flowers as one of our preferred vendors. I recently read on our intranet that our employees have purchased almost $20K and save $1K through our "partnership" this doesn't even include all the purchases that were made w/o using the partnership program! Hopefully that will be coming to a serious end soon!
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Flowers? What Flowers?
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BROOKLYN, NEW YORK -- I'm just devastated that 1800flowers.com would take your money and not even live up to there guarantee of "available for same day delivery" I'm just at a lost for words hey failed to deliver my Valentines day order on 2/14 or 2/15 mind when I placed the order it said that it was available for same day delivery. I placed the order on 2/12/2008 and received a confirmation of the order on the same day. When I called them tonight on 2/15/2008 they're telling me that it will be delivered on Monday 2/18/2008. Monday is a holiday I'm not at work on that day and neither will she and I know dang well she is not going to accept a Happy Valentines Day gift on that day!

I don't want that sorry ass apology they gave me. I'm stuck but I will be disputing the charges! You want to make a woman mad on Valentines try no flowers, no card or teddy bear, and see what happens!
     
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runaway on 02/16/2008:
I agree that you received lousy service. However, if your woman is pissed over "no flowers, no card or teddy bear" after she knows you tried, you need a new woman.
tnchuck100 on 02/16/2008:
You got it right, runaway. What happened to "it's the thought that counts"? If she is really pissed at you when she knows it was their failure that's really shallow of her.
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Very Poor Service - Will Never Use Again
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ASTORIA, NEW YORK -- I made 2 large orders for valentines day on the 10th of February. As I used this company before and everything went okay. This time I spent $300 for my wife and mother. By 5pm on the 14th none of them received their order and I became very concerned and rushed over to their location in Astoria, NY. They told me "There is no guarantee on the time for delivery, the latest is 10pm" I asked what of the businesses that close at 5pm? She replied, "You have to speak to my manager", Ironically he wasn't there at the time. So the next day came and the flowers finally got there. What the hell is the point, the day is over, the mood is gone and I'm out $300.

I will never use this company again and I will spread the word so that no one else will go through what I did. So not worth it.
     
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Valentine's Day Ruined
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NEW YORK -- I ordered a basket Feb. 6, and said it was going to a business. You'd figure the business selection and ordering it early would be enough to have it delivered earlier in the day. The woman delivering, calls after 5pm on Valentine's Day to my girlfriend asking if she was still there, then saying she will bring it to her apt. Flowers were never received. I got a delivery confirmation email last night though saying they were delivered! Customer service doesn't put me on hold and keeps hanging up, yes hangs up! I will be filing a complaint with the Better Business Bureau and may call my credit card company to see what they can do about the payment since customer service won't pick up.

I've posted this review into the comments of another bad review from yesterday. Please, let's all contact the NY BBB (that's where they are located). Should I call my credit card company to get a refund, or will that cause me more problems then waiting it out?
     
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spiderman2 on 02/15/2008:
Definitely dispute the charges with your credit card company. Next time go through a local florist. The internet and phone order companies seem to be nothing but trouble. Good luck to you.
GothicSmurf on 02/15/2008:
Is this 5 or 6 now?
Anonymous on 02/15/2008:
I agree with spiderman2. Go through a local florist.
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1800flowers lies and deceptions
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I wish I would have found the many reviews BEFORE I ordered. Placed an order dec. 20th for delivery on the 26th for my grandfathers 93rd birthday. I expected to pay more for delivery this time of year (I had an option for delivery on 12-24 for 12.99) but wanted them delivered on his birthday so I shelled out over 20.00 for delivery. My order wasn't even for a plant it was a stuffed dog. The dog was 24.99.

They promised delivery on the 26th even said so in my confirmation email. This email also included a tracking number which I used to see that my order would not get there until the 27th and this was a full 4 days before my requested delivery date. So I called UPS and they told me where my order was shipped from and that 1800flowers sent it via ground for 8.54. Remember they charged me over 21.00 I was able to use the UPS delivery calculator to see that an item shipped ground on the day they sent it would not be delivered until the 27th. (my point being that 1800flowers also had access to this information before the order was sent)There was a delivery option for 16.10 that would have gotten my order to my grandfather in time and 1800flowers still would have made money on my delivery charges. My package sat in a distribution center from the 22nd until the 26th.

Their customer service is a waste of time. They offered me 15% off my next order...ha what next order. Customer service reads you a litany of excuses from a standard list. If the first excuse doesn't apply they go to the next one. I know this from reading other complaints on the net. If you order from them your on your own. They are in the business of getting items to people for special occasions which happen on exact dates. They took my money and lied to me. I have documented proof of this and have filed a complaint with the BBB. Please do yourself a favor and use a local florist.
     
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DebtorBasher on 12/29/2007:
I've also have a complaint against them...but I Emailed them of my disappointment and waiting to hear what they're going to do about it before I write my review. I realize the orders doesn't come directly from 800-flowers, but they have contracts with local floral and gift places...but they need to be made aware of what kind of places they do business with because it is their name and reputation on the front line.
spiderman2 on 12/29/2007:
You are always better off just to look up a local florist and deal directly with them. I have done this many times with great results.
3centswerth on 02/14/2008:
Don't get me started with this POS company. The WORST customer service I have ever experienced. I ordered 3 different orders on 2/11/2008. I had to cancel one of them because the person I was ordering the flowers for was not going to be in the office where they were going to be delivered. I called their 1800 number and CANCELED the order. Then I received a delivery confirmation for the same order that I just canceled! I entered two online form requests and got NO response. I tried calling customer service and got hung up on automatically all day on the 14th. "Due to unusual call volumes". I looked today at my credit card account online and they charged me for the flowers - AND they got delivered. So there are flowers sitting on a desk dying - when in fact I was told the order was canceled. What a joke. On top of this mess, the 2nd order was delivered on time but the flowers were BUDS, they weren't even bloomed! And, the 3rd order, they were supposed to be pink roses with pink lily's mixed in. Turns out they were Red roses with white babies breath. A DISASTER OF AN EXPERIENCE AND A DISASTER OF A COMPANY. THEY SUCK
jktshff1 on 02/14/2008:
3cents, you are pretty good at copying and pasting ain't ya.
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Just Deliver The Flowers Please!
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MADISONVILLE, KENTUCKY -- My mother-in-law had surgery yesterday and my husband and I decided on flowers to cheer her up.

We weren't sure about a local florist because my in-laws had just moved to their new house about 3 weeks ago and are still a little unsure of the area themselves.

My father-in-law suggested we go to 1-800flowers.com and get something from there. So we did and found a really cute arrangement with a teddy bear. Since she had arm surgery and the little bear had its arm in a sling it was a total no brainer that we would want that particular arrangement.

We set up delivery for today after 2:00 P.M. when she would be out of the hospital and home and all was going smoothly until this morning.

At around 10:47 A.M. I get a phone call from Randy at 1-800 flowers telling me there was a problem with the teddy bear for my order and that they did not have the exact bear that was listed online. I said fine, what bear do you have, they told me all they had was a bereavement bear.

I thought I was going to have a coronary! I basically told Randy, for the love of everything please tell me you did not send my mother-in-law, who already thinks of me as the evil witch who stole her son a bereavement arrangement! What he said was that he would immediately cancel that delivery until I called back their 1-800-wait forever-to-talk-to-someone number and we worked it out. So I said fine I will call back as soon as we get home.

I call back and spoke to Nate, who was very sweet and tried his best to help me out. He explained to me what the problem was and instead of having me call back or wait on hold we did a three way conference with the florist. It turns out my dear friend Randy, the one who called earlier said that I agreed to send a bereavement bear since they had run out of the get well teddy bear. I told Nate I said nothing of the sort and that I thought it was seriously inappropriate and unprofessional that he took it upon himself to change my order for me without my consent.

What it finally boiled down to is that they ran out of one bear and are now substituting with just a plain brown bear.

What they need to do is make a note on their site that this bear is currently out of stock. Nate told me that they haven't had that particular bear available since last May. Why is it still for sale then?

Lesson learned, from now on I'll stick to my Vermont Teddy Bears and Yankee Candles. I do commend Nate for doing all he did to help me. And for refunding half my money since we didn't get the arrangement we wanted. Promote him, trust me, you don't want to lose him.
     
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jenjenn on 10/19/2007:
Bereavement bear would have NOT been good! I've used them once in the past & was disappointed as well.
Anonymous on 10/19/2007:
Still chuckling about "evil witch"
Anonymous on 10/19/2007:
Local florists are the way to go.
Anonymous on 10/19/2007:
I got to agree!
Anonymous on 10/19/2007:
I believe the OP was thinking of using a local florist:

"We weren't sure about a local florist because my in-laws had just moved to their new house about 3 weeks ago and are still a little unsure of the area themselves."
Principissa on 10/19/2007:
Pirate I love my local florist. I just wish that my FIL knew a good one where they just moved. I thought it would have been hilarious if she had to have her arm amputated and then they sent the sorry for your loss teddy bear! But I also have a warped sense of humor.
Anonymous on 10/19/2007:
I had an 'evil witch' once.
<;O)
Anonymous on 10/19/2007:
Good info to know. (VH)
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An Unhappy Valentine's Day!
Posted by on
On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska. I placed the order, paid $100.64 for it and everything seemed to be going fine. Valentine's Day came and the gifts were not delivered. 1-800-FLOWERS called my girlfriend the evening of the 14th to inform her, instead of calling me, that the florist had gotten her phone number wrong and that was why her flowers had not been delivered. The representative stated that the delivery would arrive shortly. February 15th came. Still no delivery. I called 1-800-FLOWERS, once again, to find out why the hell her flowers had not been delivered. They told me that it was the fault of the florist and that they would check into it and call me back. I never received a phone call. Her flowers were delivered at almost noon on the 15th. Now, every time I call them no one will even speak to me and their automated service is designed to hang up on you if all of their customer service representatives are busy. I am very dissatisfied with the service that was provided to me. 1-800-FLOWERS is not the type of company that I would ever recommend. It wouldn't have been so bad if they would only have talked to me about the mistake. It was, however, their mistake.
     
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Fartman on 02/15/2007:

It seems that this 1800 Flowers is run by a bunch of incompetent boobs!

As I said to the guy who made a similar complaint against the same company earlier today, I'd like to lay a blast of lethal flatulence and wilt 1800 Flowers!
Anonymous on 02/15/2007:
FM, does Howard Stern know that you stole his name?
DebtorBasher on 02/15/2007:
I'm not seeing that it is 800 Flower's fault. They had your girlfriends correct phone number because they called her...the Florist was the one that had the wrong number. The reason they ask for the number of the reciepiant (as it is stated when you order)is for them to be contacted if there is a delivery problem..which they did. 800 Flowers uses your local florists and they need to be award if your are not happy with the service...they will make good on it. I've had many orders, as the sender as well as being the receiver for about 10 years now. I only had one complaint that the flowers were wilted when received, and the next day they had a beautiful arrangement sent of the same kind, but they were alive. With all that said, I know it's very disappointing when you expect a delivery to be made to a loved one, and it doesn't get there on time...your best bet is to contact the florist directly (the name of the florist will be on the gift card) and make sure they are aware of your situation...but also make sure 800 Flowers is also aware because if they get enough complaints about a specific florist, they may decide not to use them in the future....hope everything worked out for you and your girlfriend!
Cococraze24 on 02/16/2007:
And if you paid with a credit card I would dispute the charges or seek a reimbursement of some on my money for the inconvenience.
Scarpetta on 02/25/2007:
So valentines day comes on the same date every year right?!So why are you ordering late and complaining about the price you paid!If you order in January your going to save on the roses.1800flowers is a good company hands down why don't you look at all the ftd.com complaints..
Modern on 04/26/2007:
1 800 Flowers Sucks ASS...
I also ordered flowers for Valentines Day, looked good, seemed like it would be no problem, and to make a long story short, day came and passsed without my Girlfriend getting them. Of course 1 800 flowers was more than happy to give me my money back, and offered the lame ass retarded excuse that the florist who took the order was closed that day!!! WTF??? Yeah right.... SO to recap.... 1-800-Flowers sucks monkey butt!!!
happyhappy on 10/02/2007:
I have to say I was very skeptical at first to send flowers online as I had a bad experience with some of the Hong Kong online florists. I also don't like some of the local florist as I also had a bad experience and felt the florist didn't do a good job. I finally did a google and yahoo search and found Flowers.com.hk. The website was just okay but they had the flowers I liked. So I finally decided to try them out. When my girlfriend received the flowers she said the flowers were very fresh and nicely designed. So I have to say this really made my day to find out I made my girlfriend's day as well. SO I finally decided to start using Flowers.com.hk and sent a number of bouquets to my girlfriend and now we are married! So she told me I ought to thank this flower site. Hahah.... SHe is kind of right and I think they deserve a lot of credit for doing a good job. I'd still say they need to improve their website design but the design of their flowers were outstanding and that is what counts and counted for me.
3centswerth on 02/14/2008:
Don't get me started with this POS company. The WORST customer service I have ever experienced. I ordered 3 different orders on 2/11/2008. I had to cancel one of them because the person I was ordering the flowers for was not going to be in the office where they were going to be delivered. I called their 1800 number and CANCELED the order. Then I received a delivery confirmation for the same order that I just canceled! I entered two online form requests and got NO response. I tried calling customer service and got hung up on automatically all day on the 14th. "Due to unusual call volumes". I looked today at my credit card account online and they charged me for the flowers - AND they got delivered. So there are flowers sitting on a desk dying - when in fact I was told the order was canceled. What a joke. On top of this mess, the 2nd order was delivered on time but the flowers were BUDS, they weren't even bloomed! And, the 3rd order, they were supposed to be pink roses with pink lily's mixed in. Turns out they were Red roses with white babies breath. A DISASTER OF AN EXPERIENCE AND A DISASTER OF A COMPANY. THEY SUCK.
tigrlily1976 on 02/15/2008:
This company is a total joke. Their customer service representatives are the rudest people I have ever dealt with. My husband ordered flowers for me yesteryday morning (yes, last minute) BUT he was assured they would be delivered that day. They were not delivered and after calling over and over again, finally got put on hold for 45 minutes and was treated like it was his fault for waiting until the last minute. They said they showed them being delivered today. He would not have spent $100 to have them delivered on a day that no one would be home. We are going out of town today until Tues. So they said they would send a message to the florist to redeliver on Tues. Kind of defeats the purpose, so we said No Thank You, please cancel the order. They said IF the florist doesn't deliver, then we can call back Tues. for a refund. When we mentioned just calling the credit card company to dispute the charges, they hung up on us. Their service stinks, they lie about delivery dates and overcharge! 1800Flowers will never receive our business again and we will discourage everyone we know from using them as well.
m2 on 02/15/2008:
This company has the worst customer service. 1st my v-day order that I placed 3 weeks earlier did not arrive. I tried calling their 800 number all day on the 14th & could not get through, then after trying for a long time on the 15th I got through & after explaining how angry I was (I was very calm), I was hung up on. After a while I got through again & was told that they had been swamped with calls because of "many" orders that were not delivered. I was told I'd be credited for the order that was not delivered - wow that was very nice of them. I also asked for their corporate number to contact the Customer Relations Director. The number I was given & guaranteed to get through went to a recording to call their 800 #. Finally the flowers arrived today and the order was wrong - they sent the wrong thing and then sent it late. Oh, they did offer me a 20% discount on my next order. I was also told I needed to understand that Valentines Day is very busy...I finally got a number to their corporate office & left a message for the customer relations director who has yet to return my call. A video: http://www.youtube.com/watch?v=D8IH0FD_TRc
http://www.consumeraffairs.com/online/1800flowers.html
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Pathetic flower delivery service
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Paid premium delivery cost for Saturday delivery but didn't arrive until the following week. So much for guaranteed satisfaction slogan. Find another source or use a local florist.
     
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