I ordered a flower arrangement for somebody out of town, when she received it and took a picture for me I was surprised because it was a much cheaper smaller arrangement than I ordered and paid for. I called the CS and they were useless, the florist that delivered even called the recipient to verify and was told that the flowers were fine!! Hell most recipients don't know what was ordered so they all like what they see. I would never ever order from these guys again, bad quality bad CS and no solution!!!!!!!!!!!!!!
FORT WORTH, TEXAS -- My daughter saved up her money and ordered Mother's Day flowers a week ahead of time. They never arrived, so I got to be the recipient of a tearful phone call from my disappointed child. Mother's Day got to suck twice. THEN she had a hard time getting a refund. I will never use this service.
The absolute worst company I have ever dealt with. All day long on the phone only to talk one time with a CS representative who assured me of a delivery (they were in Mexico) I received a delivery confirmation number called my mom and nothing was delivered! Do not use this sorry company. Use FTD.
BOYNTON BEACH, FLORIDA -- I am deeply disappointed in the service. The flowers I ordered a month in advance for my wife's anniversary were never delivered. No explanation has been offered. No credit has been issued, but that is not the point. The point is my anniversary is ruined.
PITTSBURGH, PENNSYLVANIA -- I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called "roses" they sent looked like something that were dug out of the trash after the caretakers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said OK. BIG mistake... no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.
So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well... the chocolates showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing.
I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered??? They say, well you weren't supposed to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me.
I then called their corporate headquarters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone. So, I'm on a one man mission to get the word out. If they refuse to give me 100% refund, well I'm going to get my satisfaction and then some by letting as many people as I know about how poor the service and products are at 1800FLOWERS. Do yourself a favor, use your local florist, and support the neighborhood small business. Thanks.
UNITED STATES -- My husband ordered flowers from 1800flowers on 1/25/08 - plenty of time for them to be delivered on Valentine's Day. Needless to say the flowers did not arrive. He tried calling on 2/14 and they were not taking complaints - only new orders!?!? He called again on Friday, 2/15 and was offered a refund and 20% off the next order: Do you seriously think we'll order from you again? He was told that a manager would call us back - no one ever called.
We called on Monday and were treated very badly by reps (**). They were curt and unapologetic. They wrote inaccurate notes on our order profile and accused us of not cooperating with 800's assumption of what 100% satisfaction actually means. I am sorry, but I do NOT need you to give me 20% of my next purchase!
Since I will never order from the, again, 20% off is fruitless. We are asking that you refund the difference paid for the flowers he had to rush out and buy that day. The difference was $68.05 ($61.95 - 130 = 68.05 refund in addition to the 61.95 for a total of $130.00). The flowers arrived on Friday, 2/15. I was out of the office that day, on vacation, and the flowers sat outside of water and died over the long weekend. To add insult to injury, I came into the office on Tuesday to find a box of dead flowers sitting at my desk! In sum, he had to rush to a flower shop on Valentine's day and pay $130 for 12 roses (1800flowers confirmed 18).
I sat at my office surrounded by 4 women who received flowers and I was the only one who didn't. I was quite devastated since I always get flowers on special occasions. I went home extremely upset that afternoon. In the end we have spent about 2.5 hours on hold with 800's representatives and have gotten nowhere - except the clear notion that 800 does NOT value their customers! In addition to providing unacceptable customer service, 1800Flowers also silences their customers by inactivating the whistleblower systems and not allowing their customers to openly vent their complaints. What a shame!
For such a huge company who's soul existence is to provide joy to it's customers to have such low scruples! I have filed a complaint with Consumer Affairs, Ripoff Report, BBB and will continue to write bad reviews and give negative feedback. Alas I have also contacted my company's corporate activities department and asked them to take 1800flowers off our site as a preferred vendor - regardless of the discount!
I wish I would have found the many reviews BEFORE I ordered. Placed an order Dec. 20th for delivery on the 26th for my grandfather's 93rd birthday. I expected to pay more for delivery this time of year (I had an option for delivery on 12-24 for 12.99) but wanted them delivered on his birthday so I shelled out over 20.00 for delivery. My order wasn't even for a plant it was a stuffed dog. The dog was 24.99.
They promised delivery on the 26th even said so in my confirmation email. This email also included a tracking number which I used to see that my order would not get there until the 27th and this was a full 4 days before my requested delivery date. So I called UPS and they told me where my order was shipped from and that 1800Flowers sent it via ground for 8.54. Remember they charged me over 21.00 I was able to use the UPS delivery calculator to see that an item shipped ground on the day they sent it would not be delivered until the 27th (My point being that 1800Flowers also had access to this information before the order was sent).
There was a delivery option for 16.10 that would have gotten my order to my grandfather in time and 1800Flowers still would have made money on my delivery charges. My package sat in a distribution center from the 22nd until the 26th.
Their customer service is a waste of time. They offered me 15% off my next order... Ha what next order? Customer service reads you a litany of excuses from a standard list. If the first excuse doesn't apply they go to the next one. I know this from reading other complaints on the net. If you order from them you're on your own. They are in the business of getting items to people for special occasions which happen on exact dates. They took my money and lied to me. I have documented proof of this and have filed a complaint with the BBB. Please do yourself a favor and use a local florist.
MADISONVILLE, KENTUCKY -- My mother-in-law had surgery yesterday and my husband and I decided on flowers to cheer her up. We weren't sure about a local florist because my in-laws had just moved to their new house about 3 weeks ago and are still a little unsure of the area themselves.
My father-in-law suggested we go to 1-800Flowers.com and get something from there. So we did and found a really cute arrangement with a teddy bear. Since she had arm surgery and the little bear had its arm in a sling it was a total no brainer that we would want that particular arrangement. We set up delivery for today after 2:00 P.M. when she would be out of the hospital and home and all was going smoothly until this morning.
At around 10:47 A.M. I get a phone call from ** at 1-800Flowers telling me there was a problem with the teddy bear for my order and that they did not have the exact bear that was listed online. I said fine, what bear do you have, they told me all they had was a bereavement bear.
I thought I was going to have a coronary! I basically told **, for the love of everything please tell me you did not send my mother-in-law, who already thinks of me as the evil witch who stole her son a bereavement arrangement! What he said was that he would immediately cancel that delivery until I called back their 1-800-wait forever-to-talk-to-someone number and we worked it out. So I said fine I will call back as soon as we get home.
I call back and spoke to **, who was very sweet and tried his best to help me out. He explained to me what the problem was and instead of having me call back or wait on hold we did a three way conference with the florist. It turns out my dear friend **, the one who called earlier said that I agreed to send a bereavement bear since they had run out of the get well teddy bear. I told ** I said nothing of the sort and that I thought it was seriously inappropriate and unprofessional that he took it upon himself to change my order for me without my consent. What it finally boiled down to is that they ran out of one bear and are now substituting with just a plain brown bear.
What they need to do is make a note on their site that this bear is currently out of stock. ** told me that they haven't had that particular bear available since last May. Why is it still for sale then? Lesson learned, from now on I'll stick to my Vermont Teddy Bears and Yankee Candles. I do commend ** for doing all he did to help me. And for refunding half my money since we didn't get the arrangement we wanted. Promote him, trust me, you don't want to lose him.
NEW YORK, NEW YORK -- Last year I ordered a dozen long-stemmed roses for delivery to my wife's office in midtown Manhattan from FTD and they were delivered a day early. When I inquired, they unapologetically stated that it was due to the possibility of inclement weather. So FTD was promptly removed from my Rolodex.
This year I ordered the same flowers from 1-800-FLOWERS hoping for a better result. Not a chance. First, the confirmation email indicated erroneously that "flexible delivery" was selected. When I undertook efforts to verify that I wanted the delivery on Valentine's Day and NOT before NOR after, they denied any indication of "flexible delivery."
Problem is no flowers ever arrived. Valentine's Day came and went. No flowers delivered. No call to explain the situation. Efforts to track the order were fruitless. Attempts to speak to an actual person -- denied due to unusually high volumes. This is really a shame that in the year 2008, with all the technological advancements and capabilities, nobody can seem to deliver Valentine's Day flowers on Valentine's Day.
More to the point, what's my remedy? They will probably offer me a refund but how does that make me or my valentine whole? It is disappointing that there is no real remedy short of a class-action suit or a massive boycott to send a message to these companies that customer service matters. Next year, I will probably deliver them myself.