On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska. I placed the order, paid $100.64 for it and everything seemed to be going fine. Valentine's Day came and the gifts were not delivered. 1-800-FLOWERS called my girlfriend the evening of the 14th to inform her, instead of calling me, that the florist had gotten her phone number wrong and that was why her flowers had not been delivered. The representative stated that the delivery would arrive shortly.
February 15th came. Still no delivery. I called 1-800-FLOWERS, once again, to find out why the hell her flowers had not been delivered. They told me that it was the fault of the florist and that they would check into it and call me back. I never received a phone call. Her flowers were delivered at almost noon on the 15th.
Now, every time I call them no one will even speak to me and their automated service is designed to hang up on you if all of their customer service representatives are busy. I am very dissatisfied with the service that was provided to me. 1-800-FLOWERS is not the type of company that I would ever recommend. It wouldn't have been so bad if they would only have talked to me about the mistake. It was, however, their mistake.
I ordered a flower arrangement for somebody out of town, when she received it and took a picture for me I was surprised because it was a much cheaper smaller arrangement than I ordered and paid for. I called the CS and they were useless, the florist that delivered even called the recipient to verify and was told that the flowers were fine!! Hell most recipients don't know what was ordered so they all like what they see. I would never ever order from these guys again, bad quality bad CS and no solution!!!!!!!!!!!!!!
FORT WORTH, TEXAS -- My daughter saved up her money and ordered Mother's Day flowers a week ahead of time. They never arrived, so I got to be the recipient of a tearful phone call from my disappointed child. Mother's Day got to suck twice. THEN she had a hard time getting a refund. I will never use this service.
The absolute worst company I have ever dealt with. All day long on the phone only to talk one time with a CS representative who assured me of a delivery (they were in Mexico) I received a delivery confirmation number called my mom and nothing was delivered! Do not use this sorry company. Use FTD.
RIVERSIDE, CALIFORNIA -- Fresh flowers were ordered to be delivered Dec 19, for a birthday, I received an email that said they were sent. No email to tell me they were delayed, I had to check 1800FLOWERS website to find out they were going to be delivered Monday instead of Friday, 3 days late, not on the special day and no way the tulips would still be fresh.
They were never delivered. Repeated complaint emails resulted in stock replies, only saying they were scheduled (late) and nothing else. More emails resulted in an offer to discount my next order (never going to happen) and more emails resulted in stock reply that corporate would be notified I was unhappy.
Received discount coupon in the mail. They do not use local florists but ship from great distances that result in late or no delivery. Do not order from them.
CONCORD, CALIFORNIA -- I ordered flowers on 1800flowers.com website for my mother's birthday with a Sunday delivery date, accepting to pay the $13 fee. The morning of delivery they called to state that they do not deliver on Sundays. I asked for a refund and was told I would get after after the agent told me it was my fault for not calling to verify if Sunday delivery was possible. I never received the credit and when I called back I was told that they deleted the order but would not release the hold on my card account. They said it was not their problem my bank is maintaining the hold. I asked to speak to a supervisor and was hung up on. I later filed a complaint with the BBB and the response I got back from them was the same - it was not their fault but my banks.
These people should not accept payment when they know that they cannot deliver a service.
I purchased a Happy Hour Bouquet for a friend a couple of weeks ago. A few days after the arrangement was delivered I stopped by her house to wish her well. To my surprise the bouquet was not even close to the arrangement I had purchased. I was horrified for 45 dollars, the arrangement had a few daisies and one rose in a wine glass with dirty green sand in the bottom. The product I ordered was a Margarita bouquet. It was supposed to be shipped in a Margarita glass with bright white flowers and peach roses. Upon calling 1-800-Flowers, Kim a customer service manager, was very rude and did not offer any of my money back. She said I could have the arrangement picked back-up from the delivery address before I received any of my money back! CRAZY.
I will never order from 1800-Flowers again and am very disappointed in their customer service as well as there bouquets. Lesson Learned, I think they get their business because they bank on the customer never seeing the arrangement!
I ordered flowers for my wife on Feb 8, 2008. They were to be delivered on Valentine's Day. We'll as you might imagine they never showed up and my wife didn't believe that I didn't send her flowers until the bill came in.
Although the flowers never showed up they did bill me on my credit card. Then I called back to get my money back and they gave me the run around. We don't have your order on file. Well if that's the case how did you bill me.
I finally was told that they would credit my credit card after many iterations with several people. I was told my credit card would be in a few days. I'll definitely keep an eye on it.
I will never use 1 800 Flowers.com for any flowers in the future.