I have had my third horrible experience with this company and I honestly think it may be the worst I have ever dealt with. Today was the second time I have ordered flowers and the order was canceled when it was too late for me to place an order with a different company. The order was accepted and there was plenty of time to notify me if it could not be fulfilled. Instead, they waited until it was too late and completely ruined the experience. I ordered flowers the same day with Proflowers for a different recipient because the 1800 Flowers said they could not cover that area and she received them on time. It is inexcusable to accept an order, have a customer rely on your acceptance and then not communicate with the customer until it is too late to rectify the situation. The last time I used this company the flowers were the worst I have ever seen delivered. I will never use this company again and will certainly tell everyone I know how horrible the service has been.2 Replies - Latest reply on 05/08/2011Add reply
Ruined Mother's Day
CARLE PLACE, NEW YORK -- Figuring there might be problems with deliveries on Mother's Day (5/8/11), I thought I'd try to get ahead of the rush. On May 5, 2011 I placed an order with 1800Flowers.com for two identical items one ... read full review7 Replies - Latest reply on 05/10/2011
I tried to order something and the lost my order. And I tired to pay with gift cards. And THEY LOST MY ORDER. Add reply
I ordered flowers for a friend who had recently gotten into an automobile accident and was admitted into the hospital's trauma unit. The flowers appeared exactly as depicted, and I received prompt e-mail updates regarding the status of my order (order received/order being prepared/order delivered).
1 Replies - Latest reply on 05/27/2010Add reply
I was even a bit worried since she had been moved to a different location in the hospital not long after placing my order, and the flowers were scheduled for next-day delivery. Fortunately, they made it to her updated location without an issue (the florist had called the hospital to verify the information I submitted with the order, which is when they realized that her room number had been changed).
All in all, pretty good service on this end!
Paid premium delivery cost for Saturday delivery but didn't arrive until the following week. So much for guaranteed satisfaction slogan. Find another source or use a local florist. Add reply
I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transferred me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.
1 Replies - Latest reply on 02/15/2010Add reply
I ordered a flower arrangement for somebody out of town, when she received it and took a picture for me I was surprised because it was a much cheaper smaller arrangement than I ordered and paid for.
I called the CS and they where useless, the florist that delivered even called the recipient to verify and was told that the flowers were fine !! Hell most recipients don't know what was ordered so they all like what they see.
I would never ever order from these guys again, bad quality bad cs and no solution !!!!!!!!!!!!!!
I specifically chose a fruit basket listed under the "Same Day Delivery" from 1-800-Flowers.com, and ordered it before 7 A.M. However, not only did the intended recipient not receive the delivery as guaranteed -- and for which I paid nearly $90 -- I did not hear from the company's customer service department until three days after my complaint was launched.
1 Replies - Latest reply on 06/03/2009Add reply
On the fourth day the customer service department, via email, offered to resend the item and give me a 20% discount on my NEXT order. No thanks. Instead, I asked for an upgraded fruit basket with wine be sent, even though the birthday occasion is long past. I certainly don't appreciate receiving a 20% discount on a FUTURE order when it was THIS ONE that was so egregiously ruined.
The customer service department ignored my upgrade request and thus, I am posting this for your awareness. I don't ever intend to use 1-800-FLOWERS again and recommend you take this into consideration before doing so yourself.
My daughter saved up her money and ordered Mother's Day flowers a week ahead of time. They never arrived, so I got to be the recipient of a tearful phone call from my disappointed child. Mother's Day got to suck twice. THEN she had a hard time getting a refund.
3 Replies - Latest reply on 05/11/2009Add reply
I will never use this service.
The absolute worst company I have ever dealt with. All day long on the phone only to talk one time with a cs representative who assured me of a delivery (they were in mexico) I received a delivery confirmation number called my mom and nothing was delivered! Do not use this sorry company use FTD. 3 Replies - Latest reply on 05/10/2009Add reply
I placed an $250 worth of flowers today to several different addresses. The first confirmation email I received was for the flowers sent to my wife to delivered to my home. As soon as I checked for the flowers they weren't there. This is the second time 1-800-flowers screwed up a delivery for me. I've definitely learned my lesson. I've been on hold twice now for over 30 minutes and hung up on twice trying to get to someone for help.
I find it very interesting that after I've spent my money I keep finding myself in the back of the line!
I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly.
2 Replies - Latest reply on 03/20/2009Add reply
Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.
STOCKBRIDGE, GEORGIA -- I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise huh?
2 Replies - Latest reply on 02/13/2009Add reply
I called 1800Flowers customer service line twice. 1st time, the representative asked to call me back and did so within 30 minutes, stating he had spoke to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less.
3 Hours later, still NO FLOWER DELIVERY ... I call customer service for the 2nd time, I am placed on hold for 10 minutes, when I do get a representative on the line, I am given nothing but excuses. I am furious by now, ask to speak to a supervisor. I am placed on hold for 30 minutes, no one ever picked up.
I would strongly suggest to anyone who wants to have flowers sent delivery online DO NOT USE 1800FLOWERS.
I will be calling my bank to dispute the charges they made to my credit card and have spoke to my attorney who tells me I can file suit for fraud since they charged my credit card account and did not follow through under the terms of their service!!!
RIVERSIDE, CALIFORNIA -- Fresh flowers were ordered to be delivered Dec 19, for a birthday, I received an email that said they were sent. No email to tell me they were delayed, I had to check 1800FLOWERS website to find out they were going to be delivered Monday instead of Friday, 3 days late, not on the special day and no way the tulips would still be fresh.
They were never delivered. Repeated complaint emails resulted in stock replies, only saying they were scheduled (late) and nothing else. More emails resulted in an offer to discount my next order (never gonna happen) and more emails resulted in stock reply that corporate would be notified I was unhappy.
Received discount coupon in the mail. They do not use local florists but ship from great distances that result in late or no delivery. Do not order from them.
CONCORD, CALIFORNIA -- I ordered flowers on 1800flowers.com website for my mother's birthday with a Sunday delivery date, accepting to pay the $13 fee. The morning of delivery they called to state that they do not deliver on Sundays. I asked for a refund and was told I would get after after the agent told me it was my fault for not calling to verify if Sunday delivery was possible. I never received the credit and when I called back I was told that they deleted the order but would not release the hold on my card account. They said it was not their problem my bank is maintaining the hold. I asked to speak to a supervisor and was hung up on. I later filed a complaint with the BBB and the response I got back from them was the same - it was not their fault but my banks.
3 Replies - Latest reply on 12/11/2008Add reply
These people should not accept payment when they know that they cannot deliver a service.
I am deeply disappointed in the service. The flowers I ordered a month in advance for my wife's anniversary were never delivered. No explanation has been offered.
1 Replies - Latest reply on 10/29/2008Add reply
No credit has been issued, but that is not the point. The point is my anniversary is ruined.
I placed an order for a very important occasion for my fiance. I placed the order on line at 9 am, to be delivered on that same day. I was hoping for her to receive the flowers that same day, guess what? ... read full review6 Replies - Latest reply on 11/01/2011