I bought a Mattress with Box Spring from 1800-MATTRESS (online) last year in August. This mattress was fine for few months and started sagging after that. This mattress became so uncomfortable that it started hurting my lower back. I tried various options like putting the comforters below the mattress, turning the mattress periodically and everything I tried was in vain and didn't improve the condition at all, instead made it worse.
As the condition of the mattress was becoming worse, I was thinking of buying a new mattress and looked at the invoice (this was the only receipt I got when I bought this mattress) I got when I bought the current mattress to look for any kind of warranty on the current mattress. The invoice said that it only has 3 months of warranty.
Thinking that the warranty has expired on the current mattress, I went to nearby Sleepy's store looking for a better mattress and explained him the difficulty I had with previous mattress and he looked up to the details and said that my current mattress has a 10 Years warranty. He asked me to call 1800-mattress and explain the situation.
I was surprised to hear that because 1800-mattress (where I originally bought the mattress) never gave me a Warranty Document and never mentioned any kind of warranty in any form. I then talked to Warranty department at 1800-mattress and explained the situation. 1800-mattress scheduled for a Bed check inspection and finally gave the report to 1800-mattress.
I got a call from 1800-Mattress after they received the experts report only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1800-mattress said you're stuck with the defective mattress and box spring because of a stain, that has nothing to do with the sagging mattress and box spring and a stain I can't even find.
What surprised me is that, instead of accepting that they have sold a defective mattress to the customer they wanted a silly reason to decline the warranty giving some unnecessary reasons (like having stains). First of all 1800-mattress didn't give me the warranty document when I purchased the mattress. When I raised this issue they said that if I need the warranty they will mail it out to me now. Why was this not sent me when I bought the mattress? This way I would have known the warranty rules.
I have read elsewhere that 1800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800-mattress sent out. They also found that the box spring was defective also. I called 1-800-Mattress after they received the experts report only to be told they found a stain, which the expert never told showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty.
1-800-mattress said you're stuck with the defective mattress and box spring because of a stain that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase.
Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it!!