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1800Mattress


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1800-MATTRESS doesn't honor the warranty
Posted by Kondapav on 12/21/2010
I bought a Mattress with Box Spring from 1800-MATTRESS (online) last year in August. This mattress was fine for few months and started sagging after that. This mattress became so uncomfortable that it started hurting my lower back. I tried various options like putting the comforters below the mattress, turning the mattress periodically and every thing I tried was in vain and didn't improve the condition at all, instead made it worse.

As the condition of the mattress was becoming worse, I was thinking of buying a new mattress and looked at the invoice (this was the only receipt I got when I bought this mattress) I got when I bought the current mattress to look for any kind of warranty on the current mattress. The invoice said that it only has 3 months of warranty.

Thinking that the warranty has expired on the current mattress, I went to nearby Sleepy's store looking for a better mattress and explained him the difficulty I had with previous mattress and he looked up to the details and said that my current mattress has a 10 Years warranty. He asked me to call 1800-mattress and explain the situation.

I was surprised to hear that because 1800-mattress (where I originally bought the mattress) never gave me a Warranty Document and never mentioned any kind of warranty in any form.

I then talked to Warranty department at 1800-mattress and explained the situation. 1800-mattress scheduled for a Bed check inspection and finally gave the report to 1800-mattress.

I got a call from 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1-800-mattress said you're stuck with the defective mattress and box spring because of a stain, that has nothing to do with the sagging mattress and box spring and a stain I can't even find.

What surprised me is that, instead of accepting that they have sold a defective mattress to the customer they wanted a silly reason to decline the warranty giving some unnecessary reasons (like having stains).

First of all 1800-mattress didn't give me the warranty document when I purchased the mattress. When I raised this issue they said that if I need the warranty they will mail it out to me now. Why was this not sent me when I bought the mattress? This way I would have known the warranty rules.

I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me

     
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Posted by Venice09 on 2010-12-21:
Your last paragraph says it all. If you have the time to pursue this, I would insist that they show you the stain and argue with them until they honor the warranty.

Next time you purchase a mattress, make sure you know the terms of the warranty and get it in writing before the final purchase.
Posted by trmn8r on 2010-12-21:
This, unfortunately, is a complaint I have read many times about several mattress stores. A stain voids the warranty, even if it is the springs inside that failed.

I'd be interested to know if anyone has made a claim successfully for a sagging mattress/boxspring. At any store.
Posted by Gail Z. on 2012-06-30:
My Sealy Posturpedic bought from Sleepy's less than a year ago is sagging. They sent Bed Check to measure and take photos but then said the sag was not covered by warranty because my bed did not properly support the mattress! They never tell you that the MANUFACTURER offers a 10-year warranty. I plan to request a copy of my Bed Check report and will also contact Sealy.
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1800mattress won't honor warranties
Posted by Frans on 11/11/2009
Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was defective also. I called 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1-800-mattress said you're stuck with the defective mattress and box spring because of a stain that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase. Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it !!
     
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Posted by Anonymous on 2009-11-11:
Everyone seems to look for anything to avoid paying a claim on a warranty or insurance. Sign of the times I guess.
Posted by Anonymous on 2009-11-11:
You forgot to mention that Luxembourg is a low end mattress. You get a queen size for $599. You get what you pay for. Oh, and next time, buy the mattress cover or the warranty is void.
Posted by furnman on 2009-11-11:
If you read the warranty on your mattress/boxspring, it states that any stain will void the warranty. This is with all major bedding companies. Should always use a quality mattress pad.
Posted by jalyle12242 on 2011-03-07:
I to am having the same problem, but with another company. This is ludicrus to customers that companies should be allowed to do this. If the matress is defective, stain or no stains, then the company should still be held accountable. If a car gets a dent, then I quess the motor warranty is no good either. Yeah right!!!!!!! The goverment should look into these so called warranties and not allow companies to have them. What a rip off of my hard earned money.
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