21st Century Auto Group

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4.5 out of 5, based on 35 ratings and
55 reviews & complaints.

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Lots of Staff- Fantastic C.S
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Our trip to this dealership was not planned, it just sort of happened while driving home one day. My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit us to splurge on another car until recently. While on our drive home one day, we saw 21 Century Auto Group - their big dealership logo is hard to miss for anyone driving by. We decided to stop in and take a look and very grateful we did so.

** was our sales representative. He was very professional and had a very charismatic way of handling all of our questions and concerns. We looked at so many cars and finally found one we felt was exactly what we wanted. ** helped guide us through the whole process until we drove out of the dealership. Working in the customer service field, I understand how important a customer is to any business and this dealership did not disappoint us. The vehicle we chose was in great condition, a beautiful white BMW 2008.

My wife fell in love, probably faster than she ever did with me with this car! Ha ha! The car was priced at a fantastic deal and we were so excited to find something so unexpected. The only real complaint we have was that when we first arrived, the second we got out of the car, too many salesmen quickly rushed to offer their assistance, this was a tad bit overwhelming for both of us but I suppose it is better to have plenty of staff, then to be short on it. Sometimes for new customers, this can scare them away but all of the gentlemen (including one woman) they were all very polite and gave us our space.

We are very pleased with our purchase and very pleased with the selections they have. This dealership is really nice inside and the team they have put together is fantastic. Sometimes it's the small details that make a customer truly satisfied. Would recommend without hesitation!

     
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Top Customer Service and Pricing, This Dealership Excelled With All My Expectations.
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- My expectations from a top quality dealership were met and excelled at the 21 Century dealership. I came across this dealership while searching for vehicles online. I called to check if the vehicle had been sold and because it hadn't, I set up an appointment to meet with a staff member and look into a further purchase. My appointment was taken right on time and my salesman, ** was fantastic. A very polite young gentleman, never pushy and very easy to work with overall.

The dealership itself is large and has beautiful inventory. Everything is clean and the waiting area is very nice, with beverages and lots of TVs. Although the most important thing to me was the price and the car, it was nice to see that this dealership cares about its customers enough to accommodate them nicely. It didn't take very much for me to realize that this was a great opportunity and that the price was unbeatable. I purchased a BMW 3 series 2007 for less than $16,000! I have mentioned this dealership to other women already who have asked me where I purchased my car and I would recommend it to others immediately.

     
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The Worst Dishonest Dealer!!! Please Don't step foot in this Dealership!!!!
By -

SPRINGFIELD, NEW JERSEY -- I called and also have an email confirmation on April 5th from a sales manager stating they had the specific vehicle that I wanted in stock and I can come to look at it. The very next morning I called before my 2 hour drive to verify that the vehicle was still in stock. They said yes... drive all the way from Philly get there and they told me that it was sold. Was disappointed but I thought since I was up there I might as well look at other cars. I brought a BMW 545 for a reasonable price.

When we went to test drive it wouldn't start so they had to charge the battery (something should have told me then to just don't buy it and leave) but they came up with the excuse of it sitting in the showroom and customers opening the doors, leaving the lights on, etc... (which I bought because it sounded like a valid excuse. On the way home we stopped at a gas station and the car would not start. The very next morning we had to buy a battery because it was completely dead. The battery was $180.00, as of today I have not received reimbursement not to mention my tags/plates or my warranty information.

I'm driving around with expired temporary tags every time I call to get a status on it they place me on hold, tell me they will call me back (which they never do) or transfer me to a voicemail that's full. I called the DMV and that don't even have any info on me or my vin (so my car is not even registered.) I been calling them since I got the car about the battery, plates, warranty, etc... they either place me on hold, transfer me to a VM that's full. I asked several times to speak with a manager and they literally had me on hold for 33 minutes and then hung up.

After not being able to get a resolution over the phone I drove back up on 4/25/11 to the dealer and ** assured me that I will receive my tags by this week and that I had a warranty and that he would fax me the warranty information the very next day which was 4/26. As of today I have not been able to get anyone on the phone and I'm not able to leave a voicemail because the mailbox is full. After the horrible experience I decided to look at Reviews to see if there were other complaints and boy were there and it's the same pattern with this dealership. And also they are F rated with the BBB.

Me not receiving my tags alone is an issue because I can't enjoy and my new car and drive around comfortably. This is definitely a lesson learned and I did not have to travel 2 hours to buy a car but I did only because they told me the one I was interested in was in stock. Please take all the review you read about this dealership seriously because it's the truth!!!

     
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21 Century Auto Dealer at Springfield NJ
By -

SPRINGFIELD, NEW JERSEY -- I have the first-hand experience. Look at the justification 21st century employee gave... they just insult the customers if you don't agree with them and make them rich, just by paying what they demand. By the way, what they demand has nothing to do with what they advertise. They themselves say that it's 'just an advertisement' to attract people and pull them to their shop.

As I didn't want to take a chance, I took the printouts from their website, not for one car, but 4 different cars. As one of their customer mentioned in my3cents dot com, they just played the game that they don't know where 2 of the cars went! They couldn't find their own car on their own lot. Then they shows me their costliest cars, I insisted on seeing only the ones I had the printout for. Then he showed the costliest one and he said he is busy (but I couldn't find anyone else waiting for his time). After checking the car, he wanted me to sit with him to talk 'numbers'.

When I asked him about the price of the car, as I saw in their site as $26,000, he just didn't respond, but kept on asking how much I can make as a down payment and what's my monthly payment can be. I didn't understand what that has to do with the price of the car, no matter what the down payment or monthly payment is. Anyway, I said it can be between 5-10 grand and $500-700 per month. I agree that if you need a financing then you may need to know these details. But the dirtiest catch of these rude company is that you have to take the financing from them. We innocent customers will think, what's wrong with financing?

The sales representative goes to his manager then and talks for a while. He comes back with the highest numbers you mentioned. So the down payment becomes $10,000 and monthly payment becomes $700. Then he asked, are you happy. I was OK, then I asked about how long are the terms for. Now comes the shocking news, it's for 60 months!!! Which in turn means, I will pay $10000 + (60 x 700) = 10000+42000 = $52,000!!! I didn't understand, why would I pay double the amount of the car by the end of 5 year term.

The explanation was they usually ask customers to pay in 48 months, i.e. 4 years that amount! So it was showing a very high APR in 2 figures. I said as you demanded, I have over 740 credit score, still why should I pay 11+ APR, my bank offers 2.9% APR, I can understand if you ask for 4 or 5% APR. They sarcastically replied saying, if your score was not above 740, then the APR would have been over 20%! I told them "then don't worry about financing, I will get my own or I can pay them in cash the entire $26,000."

At that time, they called their manager an irritating short guy, comes and rudely, I mean very rudely said they are not running charity, but a business and they will charge what they want, whether it's 15% or 25%, we customers don't have to know that. If you want the advertised price, you have to take their APR whatever they say. Or they won't sell the car. I was just shocked, so they have a number and they want that much, no matter what they advertise for. They could even say $15,000 for a car and still get $35,000 through their APR. That's just ridiculous!!!

They are just frauds and cheats, take a look at their BBB rating, it's just 'F' which in turn shows their reputation. I think as customers we should be able to do something against these crooks. Readers, do not get tricked by 21st Century Auto dealer. Do not buy anything from them or visit them. At least ask them upfront what the price of the car and the APR they can commit for your credit score. Also record the same while talking to them over the phone. We can file a suit against them later, when they came up with their dirty tricks! If you want to go through a very bad experience or if you are a masochist just visit this dealer!

     
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Thank You 21st Century
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- I usually detest car dealerships. The typical car sales process makes me cringe. Used cars sales are the worst. No more! I just wish I had found 21st Century Auto Group years ago. It has a huge inventory and many cars to select from. Along with amazing and helpful staff in every department, who have learned how to make car shopping an enjoyable and rewarding experience for their customers. They specialize in used cars and their lot is well-stocked with every luxury car you could dream of. Despite their price range are all in very good condition. Prices are quite fair and are in line with recommendations at Edmunds and KBB.

They have an on-site mechanic that can ensure their cars are in the best running condition possible, and they provide all of the financing, warranty, and other related services that the "bigs" provide. But their specialty is cars in that specific price range, and the real differentiator is their philosophy and style of helping buyers find the car they want. They listen. They provide opinions when asked. They show the cars that meet the requirements the buyer describes. And they are just plain enjoyable to work with. If they ever get "discovered" they are going to be swamped with business.

As it is, the biggest challenge is just finding them. I happened across them at the Cars.com site and from there went to the 21st Century Auto Group site. A few minutes on the phone with ** and I knew this would be a dealership I could work with. My son and I found a Mercedes that he is quite pleased with. If I need a new car, I'll go to a new car dealer. If I need a used car, I'll look forward to the opportunity to work with ** and ** again. I still detest car dealerships - just not this one.

     
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Info of Online Vehicle- Communication Is Key
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- Three weeks ago my wife and I decided to expand our search of a new car by looking online instead of stopping by all these dealerships. We came across the 21 Century Auto Group webpage by a search of dealerships within a 30 mile radius of the house, their dealership popped up.

I don't want to make this review too long but basically, we found an Infiniti SUV we really liked 09' with 21,000 miles. With the details given online, we were really interested in this specific car. I called the dealership and spoke to a polite young lady who transferred me to a car salesman. When I expressed to this gentleman which car I was calling to inquire about, he told me it wasn't available anymore. I have to admit I was a little upset because we had really found something we wanted and had placed the rest of the vehicles previous to this one on the back burner, only to find out it had been sold.

I expressed to this gentleman that they should update their site more often and when he noticed I was a bit upset, he didn't hesitate to understand my position and asked me if I was interested in the dealership trying to find a vehicle just alike, with maybe only minor differences. He explained that they update their inventory often and because of the misleading information, they would try and help us find something just as good if not better.

A few day ago, we got the call and ** sent us pictures of the vehicle they had found to see if it caught our interest. Believe it or not, this might sound crazy but, this one was even better because it was an Infiniti 09' 22,000 miles with a tan interior (which we wanted but the other didn't have) a panoramic sky roof and it was silver, which in my opinion is better than white like the prior one. We ended up purchasing with this dealership and couldn't be happier with the service we received and the very professional manner in which they dealt with our minor problem. Communication is key!

     
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Concerns Resolved Leadership Team
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- About three months ago, I made a purchase with the staff at this dealership. I found the exact car I wanted for a fantastic price and couldn't pass up on the opportunity. Mr. ** was my sales representative and was very professional. I really appreciated his attention to detail and his help throughout my sale and the continuing issue with my sunroof. When I purchased my car, everything worked great. I made sure to check everything and it seemed in fantastic condition. About three weeks ago, I began to have problems with my sunroof. It would open, but at times get stuck halfway until I restarted the car or continued to press the button.

It happened a couple of times and finally, I contacted the dealership, spoke with Mr. ** and explained the situation, he seemed very concerned and empathetic to the matter. Mr. ** called me back a few hours later to set up an appointment with the dealership mechanic to take a look at the car. I bought the car in and as I waited in the lounge, they looked at the problem. It took a little longer than expected, but ** came out and offered me a beverage or lunch while I waited. He apologized for the wait and seemed to feel bad about the problem. He explained they would fix the sunroof or replace it because the dealership stands behind what they sell.

I agree with the previous reviews here that the manner in which they handled everything was such a relief and made the situation so much better. Basically, there was a short circuit causing the sun-roof to get stuck. They replaced the wires and made sure everything was functioning great. Afterwards they offered me a free oil change next time the car was due and the manager came over to speak with me ensuring that everything was working properly and gave me his business card to call with any further problems.

I know car troubles pop up out of nowhere, this one I didn't expect because the car was in great shape but I am so happy 21st century handled the issue in the manner in which they did. It makes me a happy customer and more comfortable knowing that they stand behind what they sell and will fix a problem without the hassle.

     
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No Authentic Mats- Replaced and Fully Satisfied
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- Since I began working in a corporate job, I have always believed in having a reliable car and so I have always trusted Mercedes Benz and have owned some in the past. I came to this dealership about two weeks ago looking to purchase a newer Mercedes then the current one I have because it is not 4-wheel drive and I wanted a 4matic for the colder seasons coming. I was helped out by a gentleman named ** and he was really a pleasure to work with. **'s attention to accommodate my needs and answer all of my questions is exactly the type of employee I would expect to work for a dealership that understands how important customers are.

I looked at several vehicles and really ended up finding exactly what I wanted and purchased it with this dealership. I compliment this dealership on their professionalism, the dealership itself is very clean and nice and the inventory is excellent. My Mercedes E-class has everything I was looking for including a rare panoramic roof top. It has low miles and the price was great. My only complaint was that the mats were not the authentic Mercedes Benz ones (with the silver metal strip that has the brand). Call it whatever you want but those small details really matter to me.

I called the dealership and spoke to the secretary, she took my message and had ** give me a call back. ** seemed attentive to my problem and told me he would speak to someone and see if they could get me the authentic mats. A few days later, ** called me back and asked me to stop by the dealership, they had my mats and wanted to replace them. I was really happy and stopped by a day after on my way to work. The mats were either brand new or really well taken care of.

I was fully satisfied and very happy with the manner in which they made my small problem a priority and resolved it. This is exactly the kind of business and customer service that gets a great rating from myself. Sometimes is the simple things that mean the most to customers! Would definitely recommend this dealership and the great staff!

     
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Disappointed but cooperative
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- I purchased a 2010 Audi from this dealership last month and at first couldn't have been happier with the vehicle and the service this dealership offered. It took a few days for me to decide that this was the vehicle I wanted to go with. I looked at the same vehicle at two other dealerships and concluded that 21 Century Auto Group had the best deal on the car and their customer service really pleased me. I drove the car to a family reunion in Maryland and everything ran great, the car was fantastic and I was very happy. On my trip back, my air conditioner wouldn't work and the air that came out was not very cool but kind of in the middle.

I was very upset and had to drive the rest of the two hours without air conditioner, good thing my car is a convertible. I have to be honest that this was not the experience I expected upon purchasing. Immediately once I arrived back in NJ, I phoned my salesman ** and told him about the problem. I was still very upset and concerned on how the dealership would handle this problem, the last thing I wanted was to invest more money into a brand new vehicle.

** expressed his genuine concern and really helped ease my mind that 21 Century would correct the problem and look further into the issue. ** scheduled an appointment with their mechanic and I brought the car in. ** the mechanic spoke with me personally and explained why the AC had stopped working, I don't know much about cars but they immediately fixed the problem the same day and replaced all of the filters just in case. The owner came out to speak with me and apologized for the issue, expressing that the dealership stands behind every car they sell and that he was sincerely sorry something as such had occurred. I thought this was very professional on his behalf.

Overall, I have to say I am still satisfied with this dealership. I really did purchase this vehicle at a great price and the manner in which they handled this issue was very good. I was scared I would end up paying for something or thought maybe the problem had occurred because of something I did. I developed a trusting relationship with my salesman and overall, would still continue to deal with this dealership simply because of their customer service.

     
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Audi A4 purchase- Sales rep Anthony Hammond GREAT!
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- 2007 Audi A4: ** sales rep. My first car was an Audi and it was a great car for me so, when the time came to purchase a new car, I was looking for an Audi as well. I went to different dealerships, including Audi on rt 18. At the Audi dealership, I had a really bad experience. For work I dress in a suit and tie but on my days off, it's sweats and sneakers. When I walked in, a young woman greeted me and asked a sales man to help me. When the man walked over, right away he looked me up and down and I could clearly assume what his expression suggested.

As a customer, it's really awkward to have a sales representative assume certain vehicles aren't in your price range and this guy was just like that. It made me so angry! I didn't even bother sticking around, simply asked for his manager's contact information and left. A friend of mine that purchased his car recently told me about 21 Century Auto Group. Being that I had not found a car yet, I figured it was worth checking out all of the spots and he got his car for a fantastic deal.

When I first walked into 21 Century, a sales representative by the name of ** walked over and very politely introduced himself. He asked me what type of car I was interested in and I expressed to him that it was an Audi A4 or Audi A-8. Let's be realistic, some cars are really expensive and Audi's are usually pricey, even to maintain... but my mind was made up. ** showed me all of the Audi's available and we even sat down to look on the web at the 21 century website to see if any of those cars caught my interest. ** took his time and didn't rush me or seem pushy.

I wasn't expected to buy anything but he reinforced that he wanted me to be comfortable and sure of the vehicle I would wanted to buy. Needless to say, I found my car at 21 Century Auto Group! I am a proud owner of a 2007 Audi A4 in black with a nice camel tone interior. Honestly, I would recommend this place to anyone! Even if you don't know what kind of car you really want, their selection is great and the sales reps seem like honest people (which is hard to come by, trust me!)

The price I got on my new car was awesome and they worked out the monthly payments. I negotiated the price a little bit but the sales rep, worked with me to find an affordable and accommodating price for me. 21 CENTURY AUTO! THANKS!!

     
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