SPRINGFIELD, NEW JERSEY -- My expectations from a top quality dealership were met and excelled at the 21 Century dealership. I came across this dealership while searching for vehicles online. I called to check if the vehicle had been sold and because it hadn't, I set up an appointment to meet with a staff member and look into a further purchase. My appointment was taken right on time and my salesman, ** was fantastic. A very polite young gentleman, never pushy and very easy to work with overall.
The dealership itself is large and has beautiful inventory. Everything is clean and the waiting area is very nice, with beverages and lots of TVs. Although the most important thing to me was the price and the car, it was nice to see that this dealership cares about its customers enough to accommodate them nicely. It didn't take very much for me to realize that this was a great opportunity and that the price was unbeatable. I purchased a BMW 3 series 2007 for less than $16,000! I have mentioned this dealership to other women already who have asked me where I purchased my car and I would recommend it to others immediately.
SPRINGFIELD, NEW JERSEY -- I usually detest car dealerships. The typical car sales process makes me cringe. Used cars sales are the worst. No more! I just wish I had found 21st Century Auto Group years ago. It has a huge inventory and many cars to select from. Along with amazing and helpful staff in every department, who have learned how to make car shopping an enjoyable and rewarding experience for their customers. They specialize in used cars and their lot is well-stocked with every luxury car you could dream of. Despite their price range are all in very good condition. Prices are quite fair and are in line with recommendations at Edmunds and KBB.
They have an on-site mechanic that can ensure their cars are in the best running condition possible, and they provide all of the financing, warranty, and other related services that the "bigs" provide. But their specialty is cars in that specific price range, and the real differentiator is their philosophy and style of helping buyers find the car they want. They listen. They provide opinions when asked. They show the cars that meet the requirements the buyer describes. And they are just plain enjoyable to work with. If they ever get "discovered" they are going to be swamped with business.
As it is, the biggest challenge is just finding them. I happened across them at the Cars.com site and from there went to the 21st Century Auto Group site. A few minutes on the phone with ** and I knew this would be a dealership I could work with. My son and I found a Mercedes that he is quite pleased with. If I need a new car, I'll go to a new car dealer. If I need a used car, I'll look forward to the opportunity to work with ** and ** again. I still detest car dealerships - just not this one.
SPRINGFIELD, NEW JERSEY -- On Saturday 3/8/2014, I was out the whole entire day in search of my first car and ran across the most raggedy cars. Me, not knowing anything about cars, brought a friend who did and he let me know how many of these private and public dealers were trying to pull the wool over my eyes. Right when the day was just about over, places were closing and still without a car, we came to our last stop. I guess they are right when they say "save the best for last", because that's where I found my dream car. I purchased, from **, a 2008 Mercedes C300 in black and it was in great condition! Air conditioned, very clean, inside and out, with great miles, for the right amount.
I love my car, it runs great, and the family at 21st Century Auto Group helped me all the way through the buying process without any rudeness. We are definitely coming back here! When I tell people about the steal they seem more happy than me! Probably because they just wanted to ride or drive my car, but, unh-uh, all mine! Thank you very much ** and 21st Century Auto you guys saved me a whole lot!
SPRINGFIELD, NEW JERSEY -- Not one thing I can complain about with this dealership. I purchased my vehicle here and have no regrets. I've read that others have had problems with this place but I have to say I wasn't one of them. Contrary to that, I was EXTREMELY satisfied with the manner in which my sale was handled. ** was very helpful and a cool guy to work with on my deal. From start to finish everything went smooth and worked out great. My car is beautiful and after all of my searches, this was the best price ever! Chose to give it a try and would do it all over again. Totally recommend you try it for yourself as well.
SPRINGFIELD, NEW JERSEY -- I have purchased several vehicles from 21st Century Auto Group over the years and I have to say that I feel like I have received a 'friends & family' deal each and every time. The staff really goes out of their way to make the purchase hassle-free... and the paperwork process is incredibly easy! Per my request, my salesman ** also has helped me customize my vehicle to my standards getting me outstanding deals on wheels, tires etc... above & beyond my expectations.
I just cannot find anything to criticize them... they make car buying simple. I would highly recommend them to anyone and actually the friends I have recommended can't thank me enough. I certainly do not see any reason to stop dealing with them in the future. When I need another vehicle, they will be my first and more likely, my last stop as well. Thanks for all the great deals!
SPRINGFIELD, NEW JERSEY -- We purchased our 2010 MB C-Class. We searched local Mercedes Benz websites and found 21st Century Auto Group the most informative and easiest to use, they had a very very large selection! We picked our car and then went to the dealership. ** greeted me at the door and was very happy to answer my questions and took us on a test drive. ** was very helpful during the purchasing process and reviewed the fast array of functions the car can perform with my wife. Our car was quickly appraised and we believe we received a very fair value for the trade. ** introduced my wife to the service manager while I completed the paperwork.
Although we know the goal of the dealership is to sell cars, everyone was genuinely interested in us as people. I can honestly say should we need service in the future they will remember us and take good care of us! We felt like part of the family! We had a great experience and we would RECOMMEND 21st Century to YOU!
SPRINGFIELD, NEW JERSEY -- I purchased a Cadillac Escalade about a 4 months ago from this dealer. It was a splendid experience. The staff was all very friendly and helpful, the man who approached me at the door whose name I wish I remembered was very pleasant, patient and understood the needs of a customer. He explained in details the process and showed me a wide selection of vehicles that exceeded my expectations. Oppose to the other dealers who's salesmen came at me too aggressive and with little or any knowledge of the business.
The trustworthy thing about this dealer is they are very much clear about what is actual and I also felt it is somehow cheaper in price. If anyone is out in the market shopping for a luxury vehicle I will surely recommend 21st Century Auto Group. I assure you your buying experience will be as splendid as mine was.
SPRINGFIELD, NEW JERSEY -- My husband and I live close to this dealership, it is located off of rt.22 -- so I have seen the variety of luxury cars they offer just by driving pass. I was in the market for a new car (or newer car)... My husband was the one who did all the research and we decided to stop at 21st last week to see what they had and check out prices. When we arrived we were asked if we needed assistance, of course we said no because we were "just looking" -- but we ended up finding 2 cars that we actually really liked, and the prices did not seem unreasonable.
Mike ended up being the salesperson that let us test drive the cars, etc. We did not make a purchase until this Saturday - we gave Mike a call and ended up returning for a 2010 Lexus IS. The price we got was comparable to every other website/blue books we checked. The car has 18k miles on it, the warranty still applicable, and the interior/exterior of the car looks like it's a brand new IS. Overall I am very pleased with the purchase.
SPRINGFIELD, NEW JERSEY -- I called and also have an email confirmation on April 5th from a sales manager stating they had the specific vehicle that I wanted in stock and I can come to look at it. The very next morning I called before my 2 hour drive to verify that the vehicle was still in stock. They said yes... drive all the way from Philly get there and they told me that it was sold. Was disappointed but I thought since I was up there I might as well look at other cars. I brought a BMW 545 for a reasonable price.
When we went to test drive it wouldn't start so they had to charge the battery (something should have told me then to just don't buy it and leave) but they came up with the excuse of it sitting in the showroom and customers opening the doors, leaving the lights on, etc... (which I bought because it sounded like a valid excuse. On the way home we stopped at a gas station and the car would not start. The very next morning we had to buy a battery because it was completely dead. The battery was $180.00, as of today I have not received reimbursement not to mention my tags/plates or my warranty information.
I'm driving around with expired temporary tags every time I call to get a status on it they place me on hold, tell me they will call me back (which they never do) or transfer me to a voicemail that's full. I called the DMV and that don't even have any info on me or my vin (so my car is not even registered.) I been calling them since I got the car about the battery, plates, warranty, etc... they either place me on hold, transfer me to a VM that's full. I asked several times to speak with a manager and they literally had me on hold for 33 minutes and then hung up.
After not being able to get a resolution over the phone I drove back up on 4/25/11 to the dealer and ** assured me that I will receive my tags by this week and that I had a warranty and that he would fax me the warranty information the very next day which was 4/26. As of today I have not been able to get anyone on the phone and I'm not able to leave a voicemail because the mailbox is full. After the horrible experience I decided to look at Reviews to see if there were other complaints and boy were there and it's the same pattern with this dealership. And also they are F rated with the BBB.
Me not receiving my tags alone is an issue because I can't enjoy and my new car and drive around comfortably. This is definitely a lesson learned and I did not have to travel 2 hours to buy a car but I did only because they told me the one I was interested in was in stock. Please take all the review you read about this dealership seriously because it's the truth!!!
SPRINGFIELD, NEW JERSEY -- I have the first-hand experience. Look at the justification 21st century employee gave... they just insult the customers if you don't agree with them and make them rich, just by paying what they demand. By the way, what they demand has nothing to do with what they advertise. They themselves say that it's 'just an advertisement' to attract people and pull them to their shop.
As I didn't want to take a chance, I took the printouts from their website, not for one car, but 4 different cars. As one of their customer mentioned in my3cents dot com, they just played the game that they don't know where 2 of the cars went! They couldn't find their own car on their own lot. Then they shows me their costliest cars, I insisted on seeing only the ones I had the printout for. Then he showed the costliest one and he said he is busy (but I couldn't find anyone else waiting for his time). After checking the car, he wanted me to sit with him to talk 'numbers'.
When I asked him about the price of the car, as I saw in their site as $26,000, he just didn't respond, but kept on asking how much I can make as a down payment and what's my monthly payment can be. I didn't understand what that has to do with the price of the car, no matter what the down payment or monthly payment is. Anyway, I said it can be between 5-10 grand and $500-700 per month. I agree that if you need a financing then you may need to know these details. But the dirtiest catch of these rude company is that you have to take the financing from them. We innocent customers will think, what's wrong with financing?
The sales representative goes to his manager then and talks for a while. He comes back with the highest numbers you mentioned. So the down payment becomes $10,000 and monthly payment becomes $700. Then he asked, are you happy. I was OK, then I asked about how long are the terms for. Now comes the shocking news, it's for 60 months!!! Which in turn means, I will pay $10000 + (60 x 700) = 10000+42000 = $52,000!!! I didn't understand, why would I pay double the amount of the car by the end of 5 year term.
The explanation was they usually ask customers to pay in 48 months, i.e. 4 years that amount! So it was showing a very high APR in 2 figures. I said as you demanded, I have over 740 credit score, still why should I pay 11+ APR, my bank offers 2.9% APR, I can understand if you ask for 4 or 5% APR. They sarcastically replied saying, if your score was not above 740, then the APR would have been over 20%! I told them "then don't worry about financing, I will get my own or I can pay them in cash the entire $26,000."
At that time, they called their manager an irritating short guy, comes and rudely, I mean very rudely said they are not running charity, but a business and they will charge what they want, whether it's 15% or 25%, we customers don't have to know that. If you want the advertised price, you have to take their APR whatever they say. Or they won't sell the car. I was just shocked, so they have a number and they want that much, no matter what they advertise for. They could even say $15,000 for a car and still get $35,000 through their APR. That's just ridiculous!!!
They are just frauds and cheats, take a look at their BBB rating, it's just 'F' which in turn shows their reputation. I think as customers we should be able to do something against these crooks. Readers, do not get tricked by 21st Century Auto dealer. Do not buy anything from them or visit them. At least ask them upfront what the price of the car and the APR they can commit for your credit score. Also record the same while talking to them over the phone. We can file a suit against them later, when they came up with their dirty tricks! If you want to go through a very bad experience or if you are a masochist just visit this dealer!