Do Not Buy From Them
SPRINGFIELD, NEW JERSEY -- I wanted to purchase a certified preowned car, I looked on line at many places and 21st Century Auto Group had all the cars I liked for the right price so I stopped in to take a look. After driving many ... read full review2 Replies - Latest reply on 11/24/2013
Beware of crooks at 21St Century
SPRINGFIELD, NEW JERSEY -- Be careful people do not go to this place they are a bunch of crooks not a single website has a good review about them! They look for people that know nothing about buying a car and once they know that ... read full review3 Replies - Latest reply on 12/17/2010
It's my second car at this dealership. This time they exceeded my expectation. I got better car that I came for. They showed me one car and I loved it. If you know what you want, deal goes match faster and smoother.
2 Replies - Latest reply on 06/16/2012Add reply
Payment offer, hand shake, finance department contract signing and I was on the road enjoying my new car at no time. My new car is Lincoln Navigator, LOVE IT... There were no sales pressure, relaxed atmosphere, I didn't want to leave... The showroom it self is a state of the art (I recommend to visit) with all this art on the walls, huge fish tanks with exotic fish, retro cars on the floor... I my humble opinion this is the best looking showroom I ever seeing. Recommend this dealer to any body, my friends and my family...
SPRINGFIELD, NEW JERSEY -- From the first moment I walked into 21st century auto group, my sales experience with Johan was phenomenal! Johan patient, filled with BMW expertise, great sense of humor, and answered all of my many questions. Johan worked with me on the numbers and I signed the deal that very day. When I picked up the car, Johan showed me the ropes of all the new features and also followed up! Clearly a great example of excellent Customer Service. It is because of people like Johan that I will always be a 21st century customer!! Thanks!Add reply
SPRINGFIELD, NEW JERSEY -- Salesman Greg was friendly, courteous, and professional he made the process easy. Everything was explained to me and my requests were met. I am very satisfied with this dealership. I was treated like family. In the 5+ years I have been doing business with them they have never treated me with anything other then the utmost courtesy and respect. Not to mention my vehicles have always lived up to the best German engineering has to offer.Add reply
SPRINGFIELD, NEW JERSEY -- I have purchased several vehicles from 21st Century Auto Group over the years and I have to say that I feel like I have received a 'friends & family' deal each and every time. The staff really goes out of there way to make the purchase hassle-free...and the paperwork process is incredibly easy! Per my request, my salesman Greg also has helped me customize my vehicle to my standards getting me outstanding deals on wheels, tires etc...above & beyond my expectations. I just cannot find anything to criticize them...they make car buying simple. I would highly recommend them to anyone and actually the friends I have recommended can't thank me enough. I certainly do not see any reason to stop dealing with them in the future. When I need another vehicle, they will be my first and more likely, my last stop as well. Thanks for all the great deals!Add reply
SPRINGFIELD, NEW JERSEY -- Johan and Jeff did an amazing job finding me a Mercedes with all the luxuries for an unbeatable price.
We are extremely happy with the car and the price we got!
Working with them has been a pleasure - they are responsive and professional - traits that are hard to come by lately!
I will certainly come to them with all my future car purchases and happily recommend them to anyone looking for a new car.
SPRINGFIELD, NEW JERSEY -- We purchased our 2010 MB C-Class. We searched local Mercedes Benz websites and found 21st Century Auto Group the most informative and easiest to use, they had a very very large selection! We picked our car and then went to the dealership. Jason greeted me at the door and was very happy to answer my questions and took us on a test drive. Jason was very helpful during the purchasing process and reviewed the fast array of functions the car can perform with my wife. Our car was quickly appraised and we believe we received a very fair value for the trade. Jason introduced my wife to the service manager while I completed the paperwork.
Although we know the goal of the dealership is to sell cars, everyone was genuinely interested in us as people. I can honestly say should we need service in the future they will remember us and take good care of us! . We felt like part of the family! We had a great experience and we would RECOMMEND 21st Century to YOU!
SPRINGFIELD, NEW JERSEY -- I purchased a Cadillac Escalade about a 4 mnths ago from this dealer . It was a splendid experience. The staff was all very friendly and helpful, the man who approached me at the door who's name I wish I remembered was very pleasant, patient and understood the needs of a customer. He explained in details the process and showed me a wide selection of vehicles that exceeded my expectations. Oppose to the other dealer’s who's salesmen came at me too aggressive and with little or any knowledge of the business. The trust worthy thing about this dealer is they are very much clear about what is actual n I also felt it is somehow cheaper in price.
If anyone is out in the market shopping for a luxury vehicle I will surely recommend 21st Century Auto Group I assure you your buying experience will be as splendid as mine was.
SPRINGFIELD, NEW JERSEY -- Had a great experience here. Met with Joseph and he was so much help. I am a single mother and my car had been giving me mechanical problems for a long time now and it was becoming more and more expensive just to even maintain the car itself. Had no clue what I wanted but I called anyway and made an appointment with him to check out a couple of cars they had in stock.
Saw the s550 and gave it a test drive. Loved the car and bought it same day! Great choice of inventory and wonderful staff.
This insurance company is a joke. It is the worst company that I have ever dealt with. They are nothing but liars. The only thing they are good at is playing games. They keep you waiting so that you will jump on the first thing they offer you. Don't fall for this. Get an attorney. 2 Replies - Latest reply on 11/09/2012Add reply
SPRINGFIELD, NEW JERSEY -- My partner and I have been looking to purchase a car for several months now and have looked at over 10 different dealerships for the perfect vehicle. A co worker of mine mentioned that she purchased her ... read full review3 Replies - Latest reply on 10/15/2012
Concerns Resolved Leadership Team
SPRINGFIELD, NEW JERSEY -- About three months ago, I made a purchase with the staff at this dealership. I found the exact car I wanted for a fantastic price and couldn't pass up on the opputunity.
Mr. Earnest Howe was my sales ... read full review3 Replies - Latest reply on 09/07/2012
Company Needs to Be Shut Down
GEORGIA -- We switched them in June 2012, thinking we were getting the same coverage for less, considering I have a 19 yr old daughter. When we signed up with them, we told them, my husband was a pizza delivery ... read full review3 Replies - Latest reply on 08/18/2012