Preview Review

Next Review

21st Century Auto Group Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Impeccable Showroom
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- The showroom in this place is like nothing you've ever seen before. The facilities are great, staff members are extremely helpful and friendly, the selection of cars is breathtaking. Absolutely in love with this dealership.

Replies
Advertisement
Amazed
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Never thought a used car dealer could be so organized and have such an amazing showroom. I purchased a 2012 Mercedes Benz S550. I couldn't be happier!

Replies
Ecstatic Customer
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- I went to go buy my daughter her first car for her 17th birthday. I wanted to get her a fairly new Mercedes because they are like tanks but, didn't want to spend the money considering it is her first car. My friend had recommend this place. I was instantly greeted as soon as I got to the door and helped on which car would be best for my daughter. I left with a Mercedes-Benz c300 completely happy and satisfied with my purchase and I'm sure you can bet my daughter is too!

Replies
Go 21 Century Auto Group!!
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Joseph was an amazing salesman! As soon as I pulled up he helped me instantly in looking for the car that I was inquiring. I will definitely be recommending 21 Century Auto Group to all my friends. Thanks again Joe for the awesome deal!!! :)

Replies
Advertisement
Treated With Respect
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- This is by far the best dealership I have ever dealt with. Joe, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. I cannot say anything more about this dealership, I have only had positive experiences and suggest it to anyone in search of a certified used car.

Replies
Friendly and Professional Service
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Me and my husband bought a Mercedes CLS550 from them. We found a very good deal through their webpages. They honored their advertisement and gave us a very good price and very good condition automobile. Buying a car from them was a very pleasant experience. I would like to give my appreciation to Mr. All - the salesperson and Ms. Nancy - customer representative for their professionalism and friendly service.

Replies
Great Showroom And Service
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Diego is a polite and courteous salesman and deserves to be recognized for his outstanding service during my car deal. Diego worked with me throughout the entire process and it didn't even take as long as I thought it would. I purchased a pre-owned BMW 2009i and I am really thrilled to be driving my dream car. 21st Century offered the best price with the best details and the car was in mint condition. I am really happy with the overall service I received and wouldn't hesitate to work with this dealership or recommend it to others. Thanks guys.

Replies
Amazing Employees, Amazing Service
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- From the first moment I walked into 21st Century Auto Group, my sales experience with Johan was phenomenal! Johan patient, filled with BMW expertise, great sense of humor, and answered all of my many questions. Johan worked with me on the numbers and I signed the deal that very day. When I picked up the car, Johan showed me the ropes of all the new features and also followed up! Clearly a great example of excellent Customer Service. It is because of people like Johan that I will always be a 21st Century customer!! Thanks!

Replies
Advertisement
Beware of crooks at 21St Century
By -

SPRINGFIELD, NEW JERSEY -- Be careful people. Do not go to this place, they are a bunch of crooks not a single website has a good review about them! They look for people that know nothing about buying a car and once they know that for a fact they will tear you a new one. I have been to the place a few times after my mother purchased a car from them she was yelled at by the owner (yes I almost lost my cool and cracked him in the head.

My mother was promised a Free transmission oil change, she got it after waiting in the garage with mechanics for nearly 10 hours! The guy that was doing the work was not a mechanic at all but just a driver that just came to US and knew nothing about cars. One would think not a big deal you waited 10 hours deal with it. Here comes the best part... my mother gets her 1st car payment she was supposed to be paying $350 per month and her bill was for guess what? $750!!! We right away went back to the place to speak to the owner thinking there was a mistake.

It took us about 5 hours to get to speak to him, he was always "Very Busy." Please note that on the day of getting the car he was ready to see us within 1 minute. Once again we were sitting in front of Dmitry Zeldin the Owner of the company, we told him what is going on. 1st we have bad service with the mechanics and now our payment is off by more than double. He looked over paper work and said he does not remember telling us that price. It would be OK if we got a BMW M3 for 750 a month but no we got a CAMRY people. A used Camry with 60k miles that will be costing us more than 2 brand new ones! Some might think "oh bad credit!"

No credit score was in upper 700's. We then went to the police department to see if we can make a complaint, we were told by the officer we are just wasting our time. We are lost. What can we do!? We called our lawyer, guess what the answer was! It will cost you too much money to sue someone as Rich and connected as Owner of 21 Century. My mother was robbed and there is nothing we could do to get the ** closed down.

So people please do your research before you visit any dealership. Sad part is many people that 21st century robs don't know their credit score, have never purchased a car from a dealership and don't use a computer to read reviews. 21st century cause my family a lot of stress and money issues and I hope that our gullible mistake will not be repeated by other. I hope karma takes care of Dmitry Zeldin and his stealerhip.

Replies
Do Not Buy From Them
By -

SPRINGFIELD, NEW JERSEY -- I wanted to purchase a certified preowned car. I looked online at many places and 21st Century Auto Group had all the cars I liked for the right price so I stopped in to take a look. After driving many cars, I found the one I wanted to purchase. I asked if it was a certified preowned vehicle and if it had its service and 200 something point check... Of course... I was told yes. Needless to say, I had a bold tire, broken windshield wipers, low on coolant and no floor mats. I was told they would take care of and to come back Tuesday. I did.

I waited for an hour as I thought they were servicing my car to find out that they did not even start and the mechanic did not have time. "Come back Friday" they said... And I did. Now, I waited 2.5 Hours (after being told it would take an hour) to find out that they were going to bring it to the BMW dealership to be serviced. I needed to get to work so they drove me. Once again, all they did was change my tire... Stating the BMW could not take the car and they rescheduled for the following Thursday. When I asked what dealership I was bringing it to, they stated to their place and the mechanic was going to fix it.

Now wait... Didn't they just tell me that they were taking it to BMW?!! Needless to say, I said "hey I'm still under manufacturer warranty, why don't I just take it to the dealership?" It appears they were very hesitant with me doing that. So now it's Wednesday, the day before my so-called service and I call 21st century to make sure I am scheduled for service and that it will definitely be done!!! No one could help me or answer me!!! They told me I had to call my sales person on his cell to confirm!!! What? Are you kidding? That was the last straw... Something was definitely fishy. I hung up the phone and took my car to the local BMW dealership.

Needless to say, the tire they gave me was not the same brand as the rest of my tires which is a no-no, my left engine mount broken, my alignment messed up, left wheel baring broken, emergency break broken, right rear tire no good and my wiper transmission broken!!! Thank goodness most are covered under the warranty but I still have to pay for 2 tires out of pocket and the alignment a total of $900. Not to mention that 21st century only gave me 1 key to my car so it will cost $282 to get a spare one!!!

Oh... And by the way... They said my car was serviced prior to selling and everything was great!!! Do not buy from these people!!! I have also left messages for a manager to call me back and to date, no return call.

Replies
Top of Page | Next Page >

21st Century Auto Group Rating:
Star Star Star Star Half star
4.5 out of 5, based on 33 ratings and
53 reviews & complaints.
Contact Information:
21st Century Auto Group
305 US Highway 22
Springfield, NJ 07081
1-877-609-0374 (ph)
www.21centuryautogroup.com
Compare Auto Dealerships