SPRINGFIELD, NEW JERSEY -- Our trip to this dealership was not planned, it just sort of happened while driving home one day. My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit us to splurge on another car until recently. While on our drive home one day, we saw 21st Century Auto Group - their big dealership logo is hard to miss for anyone driving by. We decided to stop in and take a look and very grateful we did so.
** was our sales representative. He was very professional and had a very charismatic way of handling all of our questions and concerns. We looked at so many cars and finally found one we felt was exactly what we wanted. ** helped guide us through the whole process until we drove out of the dealership. Working in the customer service field, I understand how important a customer is to any business and this dealership did not disappoint us. The vehicle we chose was in great condition, a beautiful white BMW 2008.
My wife fell in love, probably faster than she ever did with me with this car! Ha ha! The car was priced at a fantastic deal and we were so excited to find something so unexpected. The only real complaint we have was that when we first arrived, the second we got out of the car, too many salesmen quickly rushed to offer their assistance, this was a tad bit overwhelming for both of us but I suppose it is better to have plenty of staff, then to be short on it. Sometimes for new customers, this can scare them away but all of the gentlemen (including one woman) they were all very polite and gave us our space.
We are very pleased with our purchase and very pleased with the selections they have. This dealership is really nice inside and the team they have put together is fantastic. Sometimes it's the small details that make a customer truly satisfied. Would recommend without hesitation!
SPRINGFIELD, NEW JERSEY -- To keep a 4 hour waste of time ordeal short, here it is: I see the advertisement on their website for a used Cayenne Porsche for $26K; I complete credit application; I receive a call from a "**" in finance saying come down so we can work this deal out (open till 9 pm - this phone conversation took place at 1 pm) I arrive at dealership at 7:30 pm with wife and children. I am immediately told vehicle was "just" sold... no longer at dealership. I am then hassled and shown SUVs out of my price range 35K and up. I am then given low ball payments ($370-$380/month) if I chose one of the vehicles that my salesman "**" tries to sell me.
I test drive and I decide on a Cayenne at $35K because the payments would be under $400, so says "**", if I can give him cash/credit card to show Big Boss I am ready to deal today (So I give him $50, what a mistake!!!) We were held hostage from that point forward; "**" returns with a counter of me having my son on application to support the loan (I thought it was a done deal when I was quoted $380 and gave $50.) A whole lot of running back and forth to Big Boss on payments... Now I give my credit card for a down payment on the SUV although the payments would now be $530.
I asked to see the warranty sticker that was in the SUV and was told I could by an extended (Why buy extended if one comes with it?) SUV had been freshly hit, signal lights not working, rims chewed up and filthy inside and out even with previous owners personal belongings. Now it's 10:30 pm (dealer closes at 9!) "**" was trying everything in his power to stay away from me, but I was not leaving without my $50 or credit card; but he kept avoiding me; finally we go in and wait for finance guy 45 minutes!! Because he was with customers; I said let's do this tomorrow; "**" repeated, he's almost done!!!
My pressure rose and knew then that I was being taken... I went on my blackberry as I waited for finance to finish at 11:45 pm, got my cash and credit card back, and realized that the vehicle on the internet was same vehicle advertised for $25,995 being sold to me for $35+ (I checked the vin on internet and my paperwork). I got up immediately without signing any of their paperwork besides sales order previously, grabbed my credit card receipts, called the whole VIN scheme out and proceeded out of the dealership!! Salesman had his head between his? And finance guy leaves office gets on phone and calls Big Boss!!!
I Never looked back and would NEVER go there or recommend anyone to go! I checked today and the SUV is still on their website as if it really exists! Whatever you see on their site will be 10K plus more when you arrive... because the ones on the site have just been sold... as you will be told I have this ordeal being looked into, especially because they refused to return all my personal info and I don't have Bad Credit... TAKE MY ADVICE, STAY AWAY!!!
SPRINGFIELD, NEW JERSEY -- We were in the market for a used auto. My Husband and I were shopping the usual websites, when we came upon a car we liked. It seemed like a really good deal. So my husband who works in Richmond, VA. called the dealer and talked to a sales person at 21st century, and asked about the particular auto. The person put us on hold and said he would check. A few min later he came back and told us the car was available, and it had a clean title etc. and was in very good condition. Then we decided since my father lived in NJ My husband could drive there early Saturday and take my father with him to look at the car.
Friday evening my husband rented a car for the weekend and left Richmond at 3 am in the morning to arrive in NJ to pick up my father and go see the car. Well lo and behold upon arriving at the location of 21st Century Auto, the car was no place to be found. They told him the car was just sold. So my husband called me on the cell and says the car is gone, they want to sell him another car which was much more expensive, and out of our budget. Now we already sold our car and was in dire need of an auto. But I told my hubby who was very short by this time to go look some other place for a car.
Then I went to check on the Ad on the internet again, The ad was still there, so I call 21st century to ask about the car. The sales person who picked up the phone told me the car was still in inventory, then I tell him I would like to see the car, so he said sure come on over. Now I live in NC, so I told the guy I would send my husband he said no problem. I called my husband and told him the story. He said forget those people. But I wanted to get to the bottom of it, so I looked up the car and the vin No and the Carfax report. Sure enough at the bottom of the report the car was registered to another dealer.
So I called up the other dealer and sure enough the car was for sale at another dealer at a much higher price. In fact it was priced 6K more and the dealer had no idea it was being advertised for sale on the internet by 21st century auto. So basically 21st century auto is advertising cars which is not in their inventory to sell, just to bring customers in the shop. Hoping to convince the person to buy something less desirable at a much higher price. These people are nothing but Bait and Switch scam artists. They are nothing but small time hoods. Beware do not fall in their traps. Walkaway, no matter how enticing the deal may seem. Take my word you will regret it.
SPRINGFIELD, NEW JERSEY -- So far I've purchased 4 cars from them. By far the easiest dealership to deal with, completely hassle free. Of course I've only dealt with one sales person so I don't know about the other salesmen but the managers and girls at the front desk are great. Great, please to purchase cars from, definitely recommend.
SPRINGFIELD, NEW JERSEY -- I went to go buy my daughter her first car for her 17th birthday. I wanted to get her a fairly new Mercedes because they are like tanks but, didn't want to spend the money considering it is her first car. My friend had recommend this place. I was instantly greeted as soon as I got to the door and helped on which car would be best for my daughter. I left with a Mercedes-Benz c300 completely happy and satisfied with my purchase and I'm sure you can bet my daughter is too!
SPRINGFIELD, NEW JERSEY -- Joseph was an amazing salesman! As soon as I pulled up he helped me instantly in looking for the car that I was inquiring. I will definitely be recommending 21 Century Auto Group to all my friends. Thanks again Joe for the awesome deal!!! :)
SPRINGFIELD, NEW JERSEY -- This is by far the best dealership I have ever dealt with. Joe, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. I cannot say anything more about this dealership, I have only had positive experiences and suggest it to anyone in search of a certified used car.
SPRINGFIELD, NEW JERSEY -- Me and my husband bought a Mercedes CLS550 from them. We found a very good deal through their webpages. They honored their advertisement and gave us a very good price and very good condition automobile. Buying a car from them was a very pleasant experience. I would like to give my appreciation to Mr. All - the salesperson and Ms. Nancy - customer representative for their professionalism and friendly service.