SPRINGFIELD, NEW JERSEY -- I called and also have an email confirmation on April 5th from a sales manager stating they had the specific vehicle that I wanted in stock and I can come to look at it. The very next morning I called before my 2 hour drive to verify that the vehicle was still in stock. They said yes... drive all the way from Philly get there and they told me that it was sold. Was disappointed but I thought since I was up there I might as well look at other cars. I brought a BMW 545 for a reasonable price.
When we went to test drive it wouldn't start so they had to charge the battery (something should have told me then to just don't buy it and leave) but they came up with the excuse of it sitting in the showroom and customers opening the doors, leaving the lights on, etc... (which I bought because it sounded like a valid excuse. On the way home we stopped at a gas station and the car would not start. The very next morning we had to buy a battery because it was completely dead. The battery was $180.00, as of today I have not received reimbursement not to mention my tags/plates or my warranty information.
I'm driving around with expired temporary tags every time I call to get a status on it they place me on hold, tell me they will call me back (which they never do) or transfer me to a voicemail that's full. I called the DMV and that don't even have any info on me or my vin (so my car is not even registered.) I been calling them since I got the car about the battery, plates, warranty, etc... they either place me on hold, transfer me to a VM that's full. I asked several times to speak with a manager and they literally had me on hold for 33 minutes and then hung up.
After not being able to get a resolution over the phone I drove back up on 4/25/11 to the dealer and ** assured me that I will receive my tags by this week and that I had a warranty and that he would fax me the warranty information the very next day which was 4/26. As of today I have not been able to get anyone on the phone and I'm not able to leave a voicemail because the mailbox is full. After the horrible experience I decided to look at Reviews to see if there were other complaints and boy were there and it's the same pattern with this dealership. And also they are F rated with the BBB.
Me not receiving my tags alone is an issue because I can't enjoy and my new car and drive around comfortably. This is definitely a lesson learned and I did not have to travel 2 hours to buy a car but I did only because they told me the one I was interested in was in stock. Please take all the review you read about this dealership seriously because it's the truth!!!
SPRINGFIELD, NEW JERSEY -- I have the first-hand experience. Look at the justification 21st century employee gave... they just insult the customers if you don't agree with them and make them rich, just by paying what they demand. By the way, what they demand has nothing to do with what they advertise. They themselves say that it's 'just an advertisement' to attract people and pull them to their shop.
As I didn't want to take a chance, I took the printouts from their website, not for one car, but 4 different cars. As one of their customer mentioned in my3cents dot com, they just played the game that they don't know where 2 of the cars went! They couldn't find their own car on their own lot. Then they shows me their costliest cars, I insisted on seeing only the ones I had the printout for. Then he showed the costliest one and he said he is busy (but I couldn't find anyone else waiting for his time). After checking the car, he wanted me to sit with him to talk 'numbers'.
When I asked him about the price of the car, as I saw in their site as $26,000, he just didn't respond, but kept on asking how much I can make as a down payment and what's my monthly payment can be. I didn't understand what that has to do with the price of the car, no matter what the down payment or monthly payment is. Anyway, I said it can be between 5-10 grand and $500-700 per month. I agree that if you need a financing then you may need to know these details. But the dirtiest catch of these rude company is that you have to take the financing from them. We innocent customers will think, what's wrong with financing?
The sales representative goes to his manager then and talks for a while. He comes back with the highest numbers you mentioned. So the down payment becomes $10,000 and monthly payment becomes $700. Then he asked, are you happy. I was OK, then I asked about how long are the terms for. Now comes the shocking news, it's for 60 months!!! Which in turn means, I will pay $10000 + (60 x 700) = 10000+42000 = $52,000!!! I didn't understand, why would I pay double the amount of the car by the end of 5 year term.
The explanation was they usually ask customers to pay in 48 months, i.e. 4 years that amount! So it was showing a very high APR in 2 figures. I said as you demanded, I have over 740 credit score, still why should I pay 11+ APR, my bank offers 2.9% APR, I can understand if you ask for 4 or 5% APR. They sarcastically replied saying, if your score was not above 740, then the APR would have been over 20%! I told them "then don't worry about financing, I will get my own or I can pay them in cash the entire $26,000."
At that time, they called their manager an irritating short guy, comes and rudely, I mean very rudely said they are not running charity, but a business and they will charge what they want, whether it's 15% or 25%, we customers don't have to know that. If you want the advertised price, you have to take their APR whatever they say. Or they won't sell the car. I was just shocked, so they have a number and they want that much, no matter what they advertise for. They could even say $15,000 for a car and still get $35,000 through their APR. That's just ridiculous!!!
They are just frauds and cheats, take a look at their BBB rating, it's just 'F' which in turn shows their reputation. I think as customers we should be able to do something against these crooks. Readers, do not get tricked by 21st Century Auto dealer. Do not buy anything from them or visit them. At least ask them upfront what the price of the car and the APR they can commit for your credit score. Also record the same while talking to them over the phone. We can file a suit against them later, when they came up with their dirty tricks! If you want to go through a very bad experience or if you are a masochist just visit this dealer!
SPRINGFIELD, NEW JERSEY -- Our trip to this dealership was not planned, it just sort of happened while driving home one day. My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit us to splurge on another car until recently. While on our drive home one day, we saw 21 Century Auto Group - their big dealership logo is hard to miss for anyone driving by. We decided to stop in and take a look and very grateful we did so.
** was our sales representative. He was very professional and had a very charismatic way of handling all of our questions and concerns. We looked at so many cars and finally found one we felt was exactly what we wanted. ** helped guide us through the whole process until we drove out of the dealership. Working in the customer service field, I understand how important a customer is to any business and this dealership did not disappoint us. The vehicle we chose was in great condition, a beautiful white BMW 2008.
My wife fell in love, probably faster than she ever did with me with this car! Ha ha! The car was priced at a fantastic deal and we were so excited to find something so unexpected. The only real complaint we have was that when we first arrived, the second we got out of the car, too many salesmen quickly rushed to offer their assistance, this was a tad bit overwhelming for both of us but I suppose it is better to have plenty of staff, then to be short on it. Sometimes for new customers, this can scare them away but all of the gentlemen (including one woman) they were all very polite and gave us our space.
We are very pleased with our purchase and very pleased with the selections they have. This dealership is really nice inside and the team they have put together is fantastic. Sometimes it's the small details that make a customer truly satisfied. Would recommend without hesitation!
SPRINGFIELD, NEW JERSEY -- To keep a 4 hour waste of time ordeal short, here it is: I see the advertisement on their website for a used Cayenne Porsche for $26K; I complete credit application; I receive a call from a "**" in finance saying come down so we can work this deal out (open till 9 pm - this phone conversation took place at 1 pm) I arrive at dealership at 7:30 pm with wife and children. I am immediately told vehicle was "just" sold... no longer at dealership. I am then hassled and shown SUVs out of my price range 35K and up. I am then given low ball payments ($370-$380/month) if I chose one of the vehicles that my salesman "**" tries to sell me.
I test drive and I decide on a Cayenne at $35K because the payments would be under $400, so says "**", if I can give him cash/credit card to show Big Boss I am ready to deal today (So I give him $50, what a mistake!!!) We were held hostage from that point forward; "**" returns with a counter of me having my son on application to support the loan (I thought it was a done deal when I was quoted $380 and gave $50.) A whole lot of running back and forth to Big Boss on payments... Now I give my credit card for a down payment on the SUV although the payments would now be $530.
I asked to see the warranty sticker that was in the SUV and was told I could by an extended (Why buy extended if one comes with it?) SUV had been freshly hit, signal lights not working, rims chewed up and filthy inside and out even with previous owners personal belongings. Now it's 10:30 pm (dealer closes at 9!) "**" was trying everything in his power to stay away from me, but I was not leaving without my $50 or credit card; but he kept avoiding me; finally we go in and wait for finance guy 45 minutes!! Because he was with customers; I said let's do this tomorrow; "**" repeated, he's almost done!!!
My pressure rose and knew then that I was being taken... I went on my blackberry as I waited for finance to finish at 11:45 pm, got my cash and credit card back, and realized that the vehicle on the internet was same vehicle advertised for $25,995 being sold to me for $35+ (I checked the vin on internet and my paperwork). I got up immediately without signing any of their paperwork besides sales order previously, grabbed my credit card receipts, called the whole VIN scheme out and proceeded out of the dealership!! Salesman had his head between his? And finance guy leaves office gets on phone and calls Big Boss!!!
I Never looked back and would NEVER go there or recommend anyone to go! I checked today and the SUV is still on their website as if it really exists! Whatever you see on their site will be 10K plus more when you arrive... because the ones on the site have just been sold... as you will be told I have this ordeal being looked into, especially because they refused to return all my personal info and I don't have Bad Credit... TAKE MY ADVICE, STAY AWAY!!!
SPRINGFIELD, NEW JERSEY -- We were in the market for a used auto. My Husband and I were shopping the usual websites, when we came upon a car we liked. It seemed like a really good deal. So my husband who works in Richmond, VA. called the dealer and talked to a sales person at 21st century, and asked about the particular auto. The person put us on hold and said he would check. A few min later he came back and told us the car was available, and it had a clean title etc. and was in very good condition. Then we decided since my father lived in NJ My husband could drive there early Saturday and take my father with him to look at the car.
Friday evening my husband rented a car for the weekend and left Richmond at 3 am in the morning to arrive in NJ to pick up my father and go see the car. Well lo and behold upon arriving at the location of 21st Century Auto, the car was no place to be found. They told him the car was just sold. So my husband called me on the cell and says the car is gone, they want to sell him another car which was much more expensive, and out of our budget. Now we already sold our car and was in dire need of an auto. But I told my hubby who was very short by this time to go look some other place for a car.
Then I went to check on the Ad on the internet again, The ad was still there, so I call 21st century to ask about the car. The sales person who picked up the phone told me the car was still in inventory, then I tell him I would like to see the car, so he said sure come on over. Now I live in NC, so I told the guy I would send my husband he said no problem. I called my husband and told him the story. He said forget those people. But I wanted to get to the bottom of it, so I looked up the car and the vin No and the Carfax report. Sure enough at the bottom of the report the car was registered to another dealer.
So I called up the other dealer and sure enough the car was for sale at another dealer at a much higher price. In fact it was priced 6K more and the dealer had no idea it was being advertised for sale on the internet by 21st century auto. So basically 21st century auto is advertising cars which is not in their inventory to sell, just to bring customers in the shop. Hoping to convince the person to buy something less desirable at a much higher price. These people are nothing but Bait and Switch scam artists. They are nothing but small time hoods. Beware do not fall in their traps. Walkaway, no matter how enticing the deal may seem. Take my word you will regret it.
SPRINGFIELD, NEW JERSEY -- So far I've purchased 4 cars from them. By far the easiest dealership to deal with, completely hassle free. Of course I've only dealt with one sales person so I don't know about the other salesmen but the managers and girls at the front desk are great. Great, please to purchase cars from, definitely recommend.
SPRINGFIELD, NEW JERSEY -- I went to go buy my daughter her first car for her 17th birthday. I wanted to get her a fairly new Mercedes because they are like tanks but, didn't want to spend the money considering it is her first car. My friend had recommend this place. I was instantly greeted as soon as I got to the door and helped on which car would be best for my daughter. I left with a Mercedes-Benz c300 completely happy and satisfied with my purchase and I'm sure you can bet my daughter is too!
SPRINGFIELD, NEW JERSEY -- Joseph was an amazing salesman! As soon as I pulled up he helped me instantly in looking for the car that I was inquiring. I will definitely be recommending 21 Century Auto Group to all my friends. Thanks again Joe for the awesome deal!!! :)