21st Century Auto Group - Page 2

Star Star Star Star Half star
4.5 out of 5, based on 35 ratings and
55 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarStarStarStarEmpty Star
Concerns Resolved Leadership Team
Posted by on
Rating: 4/51
SPRINGFIELD, NEW JERSEY -- About three months ago, I made a purchase with the staff at this dealership. I found the exact car I wanted for a fantastic price and couldn't pass up on the opputunity.

Mr. Earnest Howe was my sales representative and was very professional. I really appreciated his attention to detail and his help throughtout my sale and the continuing issue with my sunroof.


When I purchased my car, everything worked great. I made sure to check everything and it seemed in fantastic condition. About three weeks ago, I began to have problems with my sunroof. It would open, but at times get stuck halfway until I restarted the car or continued to press the button.

It happened a couple of times and finally, I contacted the dealership, spoke with Mr. Howe and explained the situation, he seemed very concerned and empathetic to the matter. Mr. Howe called me back a few hours later to set up an appointment with the dealership mechanic to take a look at the car.

I bought the car in and as I waited in the lounge, they looked at the problem. It took a little longer then expected, but Earnest came out and offered me a beverage or lunch while I waited. He apologoized for the wait and seemed to feel bad about the problem. He explained the they would fix the sunroof or replace it because the dealership stands behind what they sell. I agree with the previous reviews here that the manner in which they handled everything was such a relief and made the situation so much better.

Basically, there was a short circuit causing the sun-roof to get stuck. They replaced the wires and made sure everything was functioning great. Afterwards they offered me a free oil change next time the car was due and the mananger came over to speak with me ensuring that everything was working properly and gave me his business card to call with any further problems.


I know car troubles pop up out of no where, this one I didn't expect because the car was in great shape but I am so happy 21st century handled the issue in the manner in which they did. It makes me a happy customer and more comfortable knowing that they stand behind what they sell and will fix a problem without the hassle.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 09/05/2012:
It is interesting how a lot of comments about this company are or the nature "We bought an expensive used car, and when an issue arose shortly after purchase they resolved it. We understand that problems can pop up at any time."

I've bought a few expensive used cars, and since I checked them out carefully prior to purchase I've never had an issue. I'm concerned that so many of 21st Century's offerings seem to have problems right after purchase - personally I would see that as a warning sign and go elsewhere. Just my .02
richardparker369 on 09/06/2012:
trmn8r...I would agree with you but I guess a customer would only know that if they have made several purchases. Maybe its independently how each customer reacts to a situation such as mine but what made everything better is how they replaced the sunroof at no cost and really worked with me to resolve the issue. It made me feel comfortable, they seemed like honest people and it wasn't something too serious, at least to me. But, in a sense I totally agree with you, I'm just glad they were cooperative and so polite.
alex.roberts349 on 09/07/2012:
Richard, I really appreciate your review and could really understand why you feel the way you do. I had a similar experience with another dealership when I purchased a pre-owned vehicle and they gave me the toughest time to fix it...they actually insisted that I pay for the repair because I had broken it (I had only had the car for about 3 weeks)

21 Century helped look into the problem I was having with my car and never gave me a hard time in doing so, that's what I aporeciated the most. I think as a customer, people always want reliable things and I know that it is very frustrating and disappointing when we invest money into a product of any sorts and it doesn't work or something along the way misfunctions. I agree that the way a customer handles a problem says a lot about them, I think because this dealership fixed the issue so quickly and without attitude, it makes them honest people who do stand behind what they sell and try and sell the best. Just my opinion but to each his own.
Close commentsAdd reply
StarStarStarStarEmpty Star
Disappointed but cooperative
Posted by on
Rating: 4/51
SPRINGFIELD, NEW JERSEY -- I purchased a 2010 Audi from this dealership last month and at first couldn't have been happier with the vehicle and the service this dealership offered.

It took a few days for me to decide that this was the vehicle I wanted to go with. I looked at the same vehicle at two other dealerships and concluded that 21 Century Auto Group had the best deal on the car and their customer service really pleased me.

I drove the car to a family reunion in Maryland and everything ran great, the car was fantastic and I was very happy. On my trip back, my aur conditioner wouldn't work and the air that came out was not very cool but kind of in the middle. I was very upset and had to drive the rest of the two hours without air coniditioner, good thing my car is a convertible.

I have to be honest that this was not the experience I expected upon purchasing. Immediately once I arrived back in NJ, I phoned my salesman Arsen and told him about the problem, I was still very upset and concerned on how the dealership would handle this problem, the last thing I wanted was to invest more money into a brand new vehicle.

Arsen expressed his genuine concern and really helped ease my mind that 21 Century would correct the problem and look further into the issue. Arsen schedualed an appointment with their mechanic and I brought the car in. Sam the mechanic spoke with me personally and explained why the AC had stopped working, I don't know much about cars but they immediately fixed the problem the same day and replaced all of the filters just in case.

The owner came out to speak with me and apologized for the issue, expressing that the dealership stands behind every car they sell and that he was sincerly sorry something as such had occurred. I thought this was very professional on his behalf.


Overall, I have to say I am still satisfied with this dealership. I really did purchase this vehicle at a great price and the manner in which they handled this issue was very good. I was scared I would end up paying for something or thought maybe the problem had occurred because of something I did. I developed a trusting relationship with my salesman and overall, would still continue to deal with this dealership simply because of their customer service.
     
Read 2 RepliesAdd reply
User Replies:
Danielle on 08/10/2012:
I had a good experience with this dealership and I am glad to hear they helped work everything out, I think the guys there really try their best. The fact the owner came out and apologized really seems professional, it the least they could have done. I didn't have any problems with them and felt really comfortable with my purchase...I would def. deal with them again.
Jani on 10/17/2012:
... data contains useless>>
Close commentsAdd reply
StarStarStarStarStar
Audi A4 purchase- Sales rep Anthony Hammond GREAT!
Posted by on
Rating: 5/51
SPRINGFIELD, NEW JERSEY -- 2007 Audi A4 : Anthony Hammond sales rep

My first car was an Audi and it was a great car for me so, when the time came to purchase a new car, I was looking for an Audi as well.

I went to different dealerships, including Audi on rt 18. At the Audi dealerhsip, I had a really bad experience. For work I dress in a suit and tie but on my days off, its sweats and sneakers. When I walked in, a young woman greeted me and asked a sales man to help me. When the man walked over, right away he looked me up and down and I could clearly assume what his expression suggested. As a customer, its really akward to have a sales representative assume certain vehicles aren't in your price range and this guy was just like that. It made me so angry! I didn't even bother sticking around, simply asked for his managers contact information and left.

A friend of mine that purchased his car recently told me about 21 Century Auto Group. Being that I had not found a car yet, I figured it was worth checking out all of the spots and he got his car for a fantastic deal.

When I first walked into 21 Century, a sales representative by the name of Anthony walked over and very politely introduced himself. He asked me what type of car I was intrested in and I expressed to him that it was an Audi A4 or Audi A-8. Let's be realistic, some cars are really expensive and Audi's are usually pricey, even to maintain...but my mind was made up. Anthony showed me all of the Audi's available and we even sat down to look on the web at the 21 century website to see if any of those cars caught my interest. Anthony took his time and didn't rush me or seem pushy. I wasn't expected to buy anything but he renforced that he wanted me to be comfortable and sure of the vehicle I would wanted to buy.

Needless to say, I found my car at 21 Century Auto Group! I am a proud owner of a 2007 Audi A4 in black with a nice camel tone interior. Honestly, I would recommend this place to anyone! Even if you don't know what kind of car you really want, their selection is great and the sales reps seem like honest people (which is hard to come by, trust me!) The price I got on my new car was awesome and they worked out the monthly payments. I negotiated the price a little bit but the sales rep, worked with me to find an affordable and accommodating price for me.


21 CENTURY AUTO! THANKS!!
     
Add reply
Best Dealership to buy and own a decent car at good price!
Posted by on
SPRINGFIELD, NEW JERSEY -- I have very positive experience in purchasing my car from 21 st Century Auto Group! Not my first car! The last one, my Honda Accord 2006, I bought from their new location at Springfield, New Jersey. What a show room, what a variety of cars! I am amazed how people on each step courteous and friendly! They listen to you and understand your concerns, respectful to you, to your budget. You don’t feel any pressure, they give you time “to sleep over” your choice before you make your decision. The finance manager helps you with issue that might be painful in other places. Having that great experience in the past I referred 21 st Century to my friend who was looking all over for affordable Honda suv, family car. She came back to me telling that her son checked some webs and found ugly reviews about this company.

Oh my God! How people with bad attitude, people whom I would call “born complainers” can blackmail the name of a good company with excellent service!

I told her about my experience and explained that some people just always unhappy, don’t know what they want and very hard to please! She was convinced when I said: just go, try for yourself and believe what you see!

Now she doesn’t have enough words to express how grateful she is! She ended up with the best price for the model she wanted (compared with 6 other dealers of PA, NJ and NY!!!
My friend and I would recommend to anyone to buy their next car at
21st Century Auto Group in Springfield, NJ.

Maggie A. 58 years old,
Edison, NJ.


     
Read 2 RepliesAdd reply
User Replies:
trmn8r on 02/25/2011:
Wow, this compliment almost makes me want to sell all my vehicles, and step on out to 21st Century to find replacements, at any cost.

I do have one question about this statement: "people whom I would call “born complainers” can blackmail the name of a good company with excellent service!"

The motivation, you believe, of the numerous people who have written complaints, is to *blackmail* the company? As in go back and demand a better deal on a car or something? I don't understand how this could be blackmail - maybe I am naive.
Anonymous on 02/28/2011:
no this is another fake schill review from obviously someone who works for the company.
Close commentsAdd reply
Beware of crooks at 21St Century
Posted by on
SPRINGFIELD, NEW JERSEY -- Be careful people do not go to this place they are a bunch of crooks not a single website has a good review about them! They look for people that know nothing about buying a car and once they know that for a fact they will tear you a new one. I have been to the place a few times after my mother purchased a car from them she was yelled at by the owner ( yes I almost lost my cool and cracked him in the head.
My mother was promised a Free transmission oil change she got it after waiting in the garage with mechanics for nearly 10 hours! The guy that was doing the work was not a mechanic at all but just a driver that just came to US and knew nothing about cars. One would think not a big deal you waited 10 hours deal with it... here comes the best part my mother gets her 1st car payment she was supposed to be paying $350 per month and her bill was for guess what ? $750!!!!!!!!!!!!!!! We wight away went back to the place to speak to the owner thinking there was a mistake. It took us about 5 hours to get to speak to him he was always " Very Busy" please note that on the day of getting the car he was ready to see us within 1 minute. Once again we ware sitting in front of Dmitry Zeldin the Owner of the company, we told him what is going on 1st we have bad service with the mechanics and now our payment is off by more than double. He looked over paper work and said he does not remember telling us that price. It would be OK if we got a BMW M3 for 750 a month but no we got a CAMRY people a used Camry with 60k miles that will be costing us more than 2 brand new ones! Some might think oh bad credit!...
No credit score was in upper 700's. We then went to the police department to see if we can make a complaint, we ware told by the officer we are just waisting our time.
We are lost what can we do!? we called our lawyer guess what the answer was! It will cost you 2 much money to sue someone as Rich and connected as Owner of 21 Century. Mo mother was robbed and there is nothing we could do to get the ^%^$$ closed down. So people please do your research before you visit any dealership, sad part is many people that 21st century robs don't know their credit score, have never purchased a car from a dealership and don't use a computer to read reviews. 21st century cause my family a lot of stress and money issues and I hope that our gullible mistake will not be repeated by other. I hope karma takes care of Dmitry Zeldin and his stealerhip.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 12/16/2010:
It sounds like the complaint is your mother's finance payments were much more than she agreed to.

It has been several years since I financed a car, but when I did the terms were clearly stated on forms I signed and was given copies of. Not sure how this happened.
Whiteduck on 12/16/2010:
I agree. All the information is on the paperwork you signed, so you should have a copy that says $350 a month. If you do, then sue. If not, then you either didn't sign a valid contract or they forged a new one. I don't care how little you know about buying cars, but if you signed stuff without getting a copy then I don't know how you even got to be an adult.
silencespr on 12/17/2010:
She was told the paper work will be sent to her home, what she signed at the office was not given to her when she took the car.
Close commentsAdd reply
Fraudulent Business Practices/Bait and Switch!!!!
Posted by on
SPRINGFIELD, NEW JERSEY -- To keep a 4 hour waste of time ordeal short, here it is: I see the advertisement on their website for a used Cayenne Porsche for $26K; I complete credit application; I receive a call from a "M" in finance saying come down so we can work this deal out(open til 9pm - this phone conversation took place at 1pm) I arrive at dealership at 7:30pm with wife and children; I am immediately told vehicle was "just" sold..no longer at dealership; I am then hassled and shown SUV;s out of my price range 35K and up; I am then given low ball payments ($370-$380pmonth) if I chose one of the vehicles that my salesman "J" tries to sell me; I test drive and I decide on a Cayenne at $35K because the payments would be under $400, so says "J", if I can give him cash/credit card to show Big Boss I am ready to deal today; (So I give him $50, what a mistake!!!) We were held hostage from that point forward; "J" returns with a counter of me having my son on application to support the loan; (I thought it was a done deal when I was quoted $380 and gave $50); A whole lot of running back and forth to Big Boss on payments...Now I give my credit card for a down payment on the SUV although the payments would now be $530..I asked to see the warranty sticker that was in the SUV and was told I could by an extended; (Why buy extended if one comes with it); SUV had been freshly hit, signal lights not working, rims chewed up and filthy inside and out even with previous owners personal belongings; Now its 10:30pm (dealer closes at 9!) "J" was trying everything in his power to stay away from me, but I was not leaving without my $50 or credit card; but he kept avoiding me; finally we go in and wait for finance guy 45 minutes!! Because he was with customers; I said lets do this tomorrow; "J" repeated, hes almost done!!! My pressure rose and knew then that I was being taken...I went on my blackberry as I waited for finance to finish at 11:45pm, got my cash and credit card back, and realized that the vehicle on the internet was same vehicle advertised for $25,995 being sold to me for $35+ (I checked the vin on internet and my paperwork); I got up immediately without signing any of their paperwork besides sales order previously, grabbed my credit card receipts, called the whole VIN scheme out and proceeded out of the dealership!! Salesman had his head between his ?? and finance guy leaves office gets on phone and calls Big Boss!!! I Never looked back and would NEVER go there or recommend anyone to go! I checked today and the SUV is still on their website as if it really exists! Whatever you see on their site will be 10K plus more when you arrive...because the ones on the site have just been sold!!!..as you will be told. I have this ordeal being looked into, especially because they refused to return all my personal info and I don't have Bad Credit..TAKE MY ADVICE, STAY AWAY!!!
     
Read 2 RepliesAdd reply
User Replies:
werelucky on 09/10/2010:
Why in the world would you fallout a credit application before you even looked at a car or went to the dealership. A jump from a prorche to some SUV? I suggest that you get Consumer Reports and AAA and read How to buy a car. When you negotiate based on monthly payments then you are being robbed. Never, ever give them any money until the price and interest rate is settled.
momsey on 09/10/2010:
werelucky, a Porsche Cayenne is an SUV!

Sounds like super shady dealings there. Thanks for the review, hope you find a good deal soon!
Close commentsAdd reply
Bait and Switch
Posted by on
SPRINGFIELD, NEW JERSEY -- We were in the market for a used auto. My Husband and I were shopping the usual websites, when we came upon a car we liked. It seemed like a really good deal. So my husband who workes in Richmond, VA. called the dealer and talked to a sales person at 21st century, and asked about the particular auto. The person put us on hold and said he would check. A few min later he came back and told us the car was available, and it had a clean title etc. and was in very good condition. Then we decided since my father lived in NJ My husband could drive there early Saturday and take my father with him to look at the car. Friday evening my husband rented a car for the weekend and left Richmond at3am in the morning to arrive in NJ to pick up my father and go see the car. Well low and behold upon arriving at the location of 21st Century Auto, the car was no place to be found. They told him the car was just sold. So my husband calles me on the cell and says the car is gone, they want to sell him another car which was much more expensive, and out of our budget. Now we already sold our car and was in dire need of an auto. But I told my hubby who was very short by this time to go look some other place for a car.

Then I went to check on the Ad on the internet again, The ad was still there, so I call 21st century to ask about the car. The sales person who picked up the phone told me the car was still in inventory, then I tell him I would like to see the car, so he said sure come on over. Now I live in NC, so I told the guy I would send my husband he said no problem. I called my husband and told him the story. He said forget those people. But I wanted to get to the bottom of it, so I looked up the car and the vin No and the Carfax report. Sure enough at the bottom of the report the car was registered to another dealer. so I called up the other dealer and sure enough the car was for sale at another dealer at a much higher price. In fact it was priced 6K more and the dealer had no idea it was being advertised for sale on the internet by 21st century auto.
So basically 21st century auto is advertising cars which is not in their inventory to sell, just to bring customers in the shop. Hoping to convince the person to buy something less desirable at a much higher price.
These people are nothing but Bait and Switch scam artists. they are nothing but small time hoods.
Beware do not fall in their traps.
Walkaway, no matter how enticing the deal may seem. Take my word you will regret it.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 07/23/2010:
I just approach all used car salesman that honesty doesn't exist and that they ate out to get as much money as possible. It's to bad your husband traveled all that distance for a non existent car. It's not surprising though
SaMoore on 07/23/2010:
This does indeed sound to be a bait and switch. Good job walking away!
Helpful on 07/24/2010:
Good job OP!
Close commentsAdd reply
Do Not Buy From Them
Posted by on
SPRINGFIELD, NEW JERSEY -- I wanted to purchase a certified preowned car, I looked on line at many places and 21st Century Auto Group had all the cars I liked for the right price so I stopped in to take a look. After driving many cars, I found the one I wanted to purchase, I asked if it was a certified preowned vehicle and if it had its service and 200 something point check...Of course...I was told yes. Needless to say, I had a bold tire, broken windshield wipers, low on coolant and no floor mats. I was told they would take care of and to come back Tuesday. I did. I waited for an hour as I thought they were servicing my car to find out that they did not even start and the mechanic did not have time. "Come back Friday" they said....And I did. Now, I wanted 2.5 Hours (after being told it would take an hour) to find out that they were going to bring it to the BMW dealership to be serviced....I needed to get to work so they drove me....Once again, all they did was change my tire....Stating they BMW could not take the car and they rescheduled for the following Thursday. When I asked what dealership I was bringing it to, they stated to their place and the mechanic was going to fix it...Now wait...Didn't they just tell me that they were taking it to BMW!!!! Needless to say, I said hey I'm still under manufacturer warranty, why don't I just take it to the dealership...It appears they were very hesitant it me doing that....

So now its Wednesday, the day before my so-called service and I call 21st century to make sure I am scheduled for service and that it will definitely be done!!! No one could help me or answer me!!! They told me I had to call my sales person on his cell to confirm!!! What? Are you kidding? That was the last straw...Something was definitely fishy. I hung up the phone and took my car to the local BMW dealership....Needless to say, the tire they gave me was not the same brand as the rest of my tires which is a no-no, my left engine mount broken, my alignment messed up, left wheel baring broken, emergency break broken, right rear tire no good and my wiper transmission broken!!! Thank goodness most are covered under the warranty but I still have to pay for 2 tires out of pocket and the alignment a total of $900...Not to mention that 21st century only gave me 1 key to my car so it will cost $282 to get a spare one!!!!

Oh...And by the way....They said my car was serviced prior to selling and everything was great!!!!! Do not buy from these people!!!!!!!!!! I have also left messages for a manager to call me back and to date, no return call
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 02/06/2009:
If I understand correctly the OP purchased a vehicle sight unseen but with guarantees for a salesman. From the description provided the vehicle wouldn't pass inspection in most any state. What's gotten me confused is the complaint then goes on about a manufacturers warranty on a BMW. Is this the vehicle purchased or the OP's original vehicle?
ed pritchard on 11/24/2013:
traded x5 plus 530i and still paid 35000 for an advertised19000 g25x. they gave me run around with their mechanic also. we need to get a class suit lawyer. 862 223 9345
Close commentsAdd reply
StarStarStarStarStar
Thank God for 21st Century Auto Group
Posted by on
Rating: 5/51
SPRINGFIELD, NEW JERSEY -- On Saturday 3/8/2014, I was out the whole entire day in search of my first car and ran across the most raggedy cars. Me, not knowing anything about cars, brought a friend who did and he let me know how many of these private and public dealers were trying to pull the wool over my eyes. Right when the day was just about over, places were closing and still without a car, we came to our last stop. I guess they are right when they say "save the best for last" , because that's where I found my dream car. I purchased, from Kamy, a 2008 Mercedes C300 in black and it was in great condition! Air conditioned, very clean, inside and out, with great miles, for the right amount . I love my car, it runs great, and the family at 21st Century Auto Group helped me all the way through the buying process without any rudeness. We are definitely coming back here! When I tell people about the steal they seem more happy than me! Probably because they just wanted to ride or drive my car, but, unh-uh, all mine! Thank you very much Kamy and 21st Century Auto you guys saved me a whole lot!
     
Read 2 RepliesAdd reply
User Replies:
Paul on 04/04/2014:
Good luck. There are comments elsewhere that 21st sells expensive used cars that often have problems shortly after purchase. Personally, I want a used car that doesn't have things that break right away, and it sounds like theirs often do.
Paul on 04/09/2014:
Amazing - this car dealer is apparently just giving away cars, maybe at a loss. Appears too good to be true. You know what they say.
Close commentsAdd reply
StarStarStarStarEmpty Star
Gave It a Try on My Own
Posted by on
Rating: 4/51
SPRINGFIELD, NEW JERSEY -- Not one thing I can complain about with this dealership. I purchased my vehicle here and have no regrets. I've read that others have had problems with this place but I have to say I wasn't one of them. Contrary to that, I was EXTREMELY satisfied with the manner in which my sale was handled. Jason was very helpful and a cool guy to work with on my deal. From start to finish everything went smooth and worked out great. My car is beautiful and after all of my searches, this was the best price ever! Chose to give it a try and would do it all over again, totally recommend you try it for yourself as well.
     
Add reply
Top of Page | Next Page >