Disappointed but cooperative
SPRINGFIELD, NEW JERSEY -- I purchased a 2010 Audi from this dealership last month and at first couldn't have been happier with the vehicle and the service this dealership offered.
It took a few days for me to decide that this ... read full review2 Replies - Latest reply on 10/17/2012
Lots of Staff- Fantastic C.S
SPRINGFIELD, NEW JERSEY -- Our trip to this dealership was not planned, it just sort of happened while driving home one day.
My wife and I are newlyweds and have been sharing the same vehicle as the circumstances didn't permit ... read full review1 Replies - Latest reply on 08/07/2012
SPRINGFIELD, NEW JERSEY -- I purchased a car at this dealership about 6 months ago. The car was fine but while on a very long trip to see my daughter in Florida, I began to have problems with the sensor. Once back in NJ, I called the dealership and spoke to my salesman Manny. Manny was really understanding and helped set up an appointment so I could take the car to the mechanic at the dealership to have it looked at. The entire time, thinking it was the sensor, it was actually a couple of leaks due to nails in my tires. Sam (the mechanic) worked on my car and had it fixed up in no time. No hassle, no questions, just another reason why I love this dealership and the great staff they have. 1 Replies - Latest reply on 07/17/2012Add reply
I contacted the dealership through the internet and Felix contacted me back and was great through the whole sale process. I decided to stop in without giving notice and although he was busy, he went out of his way to help me. For having a fair credit score and income, I got the car I wanted (Honda Civic 2012). The staff was great and after this experience If I was to get another car, I will deal directly with Felix! 2 Replies - Latest reply on 03/14/2012Add reply
SPRINGFIELD, NEW JERSEY -- I heard about this place from a family friend. As soon as I walked in, I was very pleased at what I saw. The showroom looked great, nice cars, very clean, even great decorations. But most important part of course was the selection and prices. Here's what you have to remember, they sell mostly luxury cars, and when you want a high end car, you have to expect to pay like you're buying a high end car. They showed me a lot of great options and payment plans, and I ended up getting the car I wanted. The sales people all seemed knowledgeable, the guy I dealt with, I believe Dan or Danny, really knew his cars. All said and done, I'm glad I checked it out! 2 Replies - Latest reply on 11/08/2011Add reply
I had the best experience when I went there. I bought my first Audi there today and had the best quality of service. The representative was so helpful, honest, and knowledgeable. I got a great price-- at a steal! I am a proud Audi owner now :D 1 Replies - Latest reply on 11/07/2011Add reply
Unfortunately bought a vehicle from 21st Cent Auto Group. Earlier in Oct., however the windshield had a chip. They said they fixed it... drove 1/2 mile... chip, now crack !!! Over 3 weeks still not replaced. Never return calls or contact me with updates! 1 Replies - Latest reply on 11/01/2011Add reply
My experience with 21Century has been nothing but a disaster !! I was so happy in the beginning with the welcome treatment and my sales guy was very helpful.. Then it all change when I went to pick up ... read full review2 Replies - Latest reply on 08/01/2013
I sell vehicles for a living, and I wouldn't even consider allowing my sworn enemy to purchase a vehicle from this establishment. Poor service from sales people, finance department, and title clerk. It's worth it, to pay a little extra and purchase from a trust worthy facility.
6 Replies - Latest reply on 08/01/2013Add reply
2 Replies - Latest reply on 01/01/2011Add reply
I called this Auto company asking for a specific car with vin number, which I saw on their website. They told me it is available. I went there in 15 minutes of my phone call. The manager said it is sold. Got out of the dealership and called again. They said the car is available!
"Bait and Switching" ad scammers!!!!!
SPRINGFIELD, NEW JERSEY -- I found a BMW 335 ad on the autotrader.com. It was selling for $25,000. I called to make sure the car was for sale, and the sales person "Miguel" said it was for sale. Since I am out of state, I contacted ... read full review4 Replies - Latest reply on 11/04/2010
Bait and Switch
SPRINGFIELD, NEW JERSEY -- We were in the market for a used auto. My Husband and I were shopping the usual websites, when we came upon a car we liked. It seemed like a really good deal. So my husband who workes in Richmond, VA. ... read full review3 Replies - Latest reply on 07/24/2010
SPRINGFIELD, NEW JERSEY -- I have been in the market for a specific luxury car and I found what looked to be the perfect match for me on one of the online car search sites. The car was at 21st Century Auto Group in Springfield NJ. I called and spoke with a guy named Baruch Coleman. My first question was "is the car still available?" He assured me it was. I told him I was going to drive 2.5 hours from central Connecticut to central NJ to see and buy this car so I wanted to be absolutely certain it was available. Yes it is he claimed. (You know where this is going don't you?).
1 Replies - Latest reply on 11/04/2010Add reply
Two and a half hours later I show up. Baruch is busy so another guy helps me and it take him less than 10 seconds to tell me that car was sold a few days ago.
Several people, including the manager said they were sorry and they'll do what they can to find me another and make it up to me. Maybe they will.
But if you are looking for a car at 21st Century Auto Group, steer clear of Baruch.
SPRINGFIELD, NEW JERSEY -- I have visited this dealership on 2 occasions looking for a particular E-350 Mercedes and both times when I arrived the car I went in for was sold.
Both times the salesman tried to show me a similar car of the same year and make for $5000 more than the car I went in for. I have come to realize listening to other customers in the showroom that this company advertises cars with phony stock numbers and Vins to lure customers into the showroom and then try to up sell them in a different car for thousands more.
The second time I went in there I called ahead of time driving from NY and the Internet department told me the car was available. I did not enjoy my experience and to have my time wasted. This company is a fraud!
Misleading and deceptive tactics
In December 2009, I was in the market for a preowned E class Mercedes. I saw that 21st Century Auto Group had a match to my wants. I contacted Lyack (Internet Sales) and spoke with him in detail about ... read full review
UNION, NEW JERSEY -- I went to purchase a used car at this dealership in Union, NJ. It is called 21st Century Leasing (Auto Group), but also known as Wheels in Motion and 21st Century Leasing my first tip off that something shady is going on. This dealership mainly sells higher end cars and is located on 585 Chestnut Street, Union, NJ. I decided with a price over the phone with a salesperson. They lied to me about the mileage over the phone which was 3000 more and the features stating it was loaded with everything except navigation.
When I sat down to pay the started adding in additional charges and boosting the price by a few thousand. I had already made a downpayment so I threatened them not to take the car it this price. I finally resolved the problem after all the managers had to come over.
Overall I wouldn't ever deal with 21st Century Leasing ever again. The sales people are unhelpful at best and there product are not inspected and overpriced.