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21st Century Auto Group Consumer Reviews - Page 3

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Thank you 21st Century Auto Group !!!!
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Ready for a nice family car... it was time to shop around!!! I love to shop BUT car shopping can get so stressful when you deal with the wrong people. The car I would be getting needed to be a family vehicle. As a teenager, everyone had a dream car, mine was a sports car but I guess after having children, it gets difficult to fit a car seat into the back of a sports car so, I wanted a nice SUV or crossover. I've always liked the older Infiniti QX56, it has great room and it's definitely a nice car for a family, I feel the newer one looks a little too rounded in the front, like a marshmallow. Haha!

We went car shopping together, that includes my husband, my son and daughter and of course, myself. Car shopping with children can sometimes be aggravating on its own but it all depends on the customer service they have as well. Once in 21st Century, a sales representative came over and quickly offered his assistance. My children were asked if they wanted something to drink and to my astonishment spent most of the time sipping on sodas while playing video games on the comfy couches they have all over the place. My husband and I walked around with ** and inspected a car that would fit our budget and our accommodations.

When I expressed to ** that my dream vehicle would be a QX56, he brought us over to an area where a gray 2005 Infiniti QX56 was located... it was beautiful and best... THE PRICE WAS AMAZING! To wrap this up, we purchased the truck and couldn't be any happier!!! The price was excellent and although it's not a brand new SUV, it is in amazing condition. 21st Century Auto Group has Great customer service, patient individuals, plenty of different cars and best of all... if you get the right rep, he will work with you on the price!!! Would def. purchase a car here again. Thank you!

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Misleading and deceptive tactics
By -

In December 2009, I was in the market for a preowned E class Mercedes. I saw that 21st Century Auto Group had a match to my wants. I contacted Lyack (Internet Sales) and spoke with him in detail about the vehicle they advertised on line. He answered all questions I asked and I verified with him that the vehicle was still available since I would be traveling 40 miles to see it. Lyack assured me that the vehicle was on the floor waiting for me and he would be working everyday from 9AM to 9PM. This conversation took place at 430PM.

At 730PM, I arrived in the showroom excited about seeing the vehicle. When I advised the plastic like receptionist, she told me that Lyack was not in but they could direct me to another sales associate. A short time later, a sales representative wearing a suit and brown wool winter cap approached me and introduced himself. My first impression was that I was stunned that I was about to negotiate purchasing a $40,000 car with a man wearing a winter hat. (VERY unprofessional.)

I advised him why I was there and gave him the stock number of the vehicle I was looking for. He checked his stock sheet and told me that it did not appear on his daily stock sheet. He excused himself and went looking for the car. After waiting for 15 minutes, he returned and told me that they JUST sold that car. I requested to see the vehicle in order to eliminate my belief that they really just didn't sell the car. "Mr wool hat" stated that "I could not see the vehicle as it was at the service area." He immediately told me that he has many other vehicles to show me. I told him that I didn't appreciate the businesses misleading advertising tactics and immediately left the store.

As I was exiting the store, another husband and wife were arguing with another sales associate about the same lying and misleading tactics. From the time you walk into this place, you get the mob like shady feeling about this business. Everybody is wearing thick pinstripe suits with the macho Italian demeanor. Losers! In closing, this place is bad, bad, bad news! There are many other car dealerships to purchase vehicles from.

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Best Dealership to Buy and Own a Decent Car at Good Price!
By -

SPRINGFIELD, NEW JERSEY -- I have very positive experience in purchasing my car from 21st Century Auto Group! Not my first car! The last one, my Honda Accord 2006, I bought from their new location at Springfield, New Jersey. What a showroom, what a variety of cars! I am amazed how people on each step courteous and friendly! They listen to you and understand your concerns, respectful to you, to your budget. You don't feel any pressure, they give you time “to sleep over” your choice before you make your decision.

The finance manager helps you with issue that might be painful in other places. Having that great experience in the past I referred 21st Century to my friend who was looking all over for affordable Honda SUV, family car. She came back to me telling that her son checked some webs and found ugly reviews about this company.

Oh my God! How people with bad attitude, people whom I would call “born complainers” can blackmail the name of a good company with excellent service! I told her about my experience and explained that some people just always unhappy, don't know what they want and very hard to please! She was convinced when I said: "Just go, try for yourself and believe what you see!"

Now she doesn't have enough words to express how grateful she is! She ended up with the best price for the model she wanted (compared with 6 other dealers of PA, NJ and NY!!! My friend and I would recommend to anyone to buy their next car at 21st Century Auto Group in Springfield, NJ.

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Customer Service & Backstabbing Dealership
By -

UNION, NEW JERSEY -- I went to purchase a used car at this dealership in Union, NJ. It is called 21st Century Leasing (Auto Group), but also known as Wheels in Motion and 21st Century Leasing. My first tip off that something shady is going on. This dealership mainly sells higher end cars and is located on 585 Chestnut Street, Union, NJ. I decided with a price over the phone with a salesperson. They lied to me about the mileage over the phone which was 3000 more and the features stating it was loaded with everything except navigation.

When I sat down to pay they started adding in additional charges and boosting the price by a few thousand. I had already made a down payment so I threatened them not to take the car in this price. I finally resolved the problem after all the managers had to come over. Overall I wouldn't ever deal with 21st Century Leasing ever again. The salespeople are unhelpful at best and their product are not inspected and overpriced.

Resolution Update 09/25/2008:

received my plates and title from company today 5 days after they had expired. Overall happy the transaction is overall and dont have to deal with the company anymore.

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Thank God for 21st Century Auto Group
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- On Saturday 3/8/2014, I was out the whole entire day in search of my first car and ran across the most raggedy cars. Me, not knowing anything about cars, brought a friend who did and he let me know how many of these private and public dealers were trying to pull the wool over my eyes. Right when the day was just about over, places were closing and still without a car, we came to our last stop. I guess they are right when they say "save the best for last", because that's where I found my dream car. I purchased, from **, a 2008 Mercedes C300 in black and it was in great condition! Air conditioned, very clean, inside and out, with great miles, for the right amount.

I love my car, it runs great, and the family at 21st Century Auto Group helped me all the way through the buying process without any rudeness. We are definitely coming back here! When I tell people about the steal they seem more happy than me! Probably because they just wanted to ride or drive my car, but, unh-uh, all mine! Thank you very much ** and 21st Century Auto you guys saved me a whole lot!

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Gave It a Try on My Own
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- Not one thing I can complain about with this dealership. I purchased my vehicle here and have no regrets. I've read that others have had problems with this place but I have to say I wasn't one of them. Contrary to that, I was EXTREMELY satisfied with the manner in which my sale was handled. ** was very helpful and a cool guy to work with on my deal. From start to finish everything went smooth and worked out great. My car is beautiful and after all of my searches, this was the best price ever! Chose to give it a try and would do it all over again. Totally recommend you try it for yourself as well.

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A Great Car Dealership With Honesty and Integrity
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- I have purchased several vehicles from 21st Century Auto Group over the years and I have to say that I feel like I have received a 'friends & family' deal each and every time. The staff really goes out of their way to make the purchase hassle-free... and the paperwork process is incredibly easy! Per my request, my salesman ** also has helped me customize my vehicle to my standards getting me outstanding deals on wheels, tires etc... above & beyond my expectations.

I just cannot find anything to criticize them... they make car buying simple. I would highly recommend them to anyone and actually the friends I have recommended can't thank me enough. I certainly do not see any reason to stop dealing with them in the future. When I need another vehicle, they will be my first and more likely, my last stop as well. Thanks for all the great deals!

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Satisfied Customer
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- We purchased our 2010 MB C-Class. We searched local Mercedes Benz websites and found 21st Century Auto Group the most informative and easiest to use, they had a very very large selection! We picked our car and then went to the dealership. ** greeted me at the door and was very happy to answer my questions and took us on a test drive. ** was very helpful during the purchasing process and reviewed the fast array of functions the car can perform with my wife. Our car was quickly appraised and we believe we received a very fair value for the trade. ** introduced my wife to the service manager while I completed the paperwork.

Although we know the goal of the dealership is to sell cars, everyone was genuinely interested in us as people. I can honestly say should we need service in the future they will remember us and take good care of us! We felt like part of the family! We had a great experience and we would RECOMMEND 21st Century to YOU!

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Splendid Car Buying Experience
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- I purchased a Cadillac Escalade about a 4 months ago from this dealer. It was a splendid experience. The staff was all very friendly and helpful, the man who approached me at the door whose name I wish I remembered was very pleasant, patient and understood the needs of a customer. He explained in details the process and showed me a wide selection of vehicles that exceeded my expectations. Oppose to the other dealers who's salesmen came at me too aggressive and with little or any knowledge of the business.

The trustworthy thing about this dealer is they are very much clear about what is actual and I also felt it is somehow cheaper in price. If anyone is out in the market shopping for a luxury vehicle I will surely recommend 21st Century Auto Group. I assure you your buying experience will be as splendid as mine was.

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We Drove Up Just to Check What They Had, I Drove Home in a New Car
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- My husband and I live close to this dealership, it is located off of rt.22 -- so I have seen the variety of luxury cars they offer just by driving pass. I was in the market for a new car (or newer car)... My husband was the one who did all the research and we decided to stop at 21st last week to see what they had and check out prices. When we arrived we were asked if we needed assistance, of course we said no because we were "just looking" -- but we ended up finding 2 cars that we actually really liked, and the prices did not seem unreasonable.

Mike ended up being the salesperson that let us test drive the cars, etc. We did not make a purchase until this Saturday - we gave Mike a call and ended up returning for a 2010 Lexus IS. The price we got was comparable to every other website/blue books we checked. The car has 18k miles on it, the warranty still applicable, and the interior/exterior of the car looks like it's a brand new IS. Overall I am very pleased with the purchase.

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21st Century Auto Group Rating:
Star Star Star Star Half star
4.5 out of 5, based on 33 ratings and
53 reviews & complaints.
Contact Information:
21st Century Auto Group
305 US Highway 22
Springfield, NJ 07081
1-877-609-0374 (ph)
www.21centuryautogroup.com
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