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21st Century Auto Group Consumer Reviews - Page 3

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Info of Online Vehicle - Communication Is Key
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- Three weeks ago my wife and I decided to expand our search of a new car by looking online instead of stopping by all these dealerships. We came across the 21 Century Auto Group web page by a search of dealerships within a 30 mile radius of the house, their dealership popped up.

I don't want to make this review too long but basically, we found an Infiniti SUV we really liked 09' with 21,000 miles. With the details given online, we were really interested in this specific car. I called the dealership and spoke to a polite young lady who transferred me to a car salesman. When I expressed to this gentleman which car I was calling to inquire about, he told me it wasn't available anymore. I have to admit I was a little upset because we had really found something we wanted and had placed the rest of the vehicles previous to this one on the back burner, only to find out it had been sold.

I expressed to this gentleman that they should update their site more often and when he noticed I was a bit upset, he didn't hesitate to understand my position and asked me if I was interested in the dealership trying to find a vehicle just alike, with maybe only minor differences. He explained that they update their inventory often and because of the misleading information, they would try and help us find something just as good if not better.

A few day ago, we got the call and ** sent us pictures of the vehicle they had found to see if it caught our interest. Believe it or not, this might sound crazy but, this one was even better because it was an Infiniti '09 22,000 miles with a tan interior (which we wanted but the other didn't have) a panoramic sky roof and it was silver, which in my opinion is better than white like the prior one. We ended up purchasing with this dealership and couldn't be happier with the service we received and the very professional manner in which they dealt with our minor problem. Communication is key!

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Concerns Resolved Leadership Team
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- About three months ago, I made a purchase with the staff at this dealership. I found the exact car I wanted for a fantastic price and couldn't pass up on the opportunity. Mr. ** was my sales representative and was very professional. I really appreciated his attention to detail and his help throughout my sale and the continuing issue with my sunroof. When I purchased my car, everything worked great. I made sure to check everything and it seemed in fantastic condition. About three weeks ago, I began to have problems with my sunroof. It would open, but at times get stuck halfway until I restarted the car or continued to press the button.

It happened a couple of times and finally, I contacted the dealership, spoke with Mr. ** and explained the situation, he seemed very concerned and empathetic to the matter. Mr. ** called me back a few hours later to set up an appointment with the dealership mechanic to take a look at the car. I bought the car in and as I waited in the lounge, they looked at the problem. It took a little longer than expected, but ** came out and offered me a beverage or lunch while I waited. He apologized for the wait and seemed to feel bad about the problem. He explained they would fix the sunroof or replace it because the dealership stands behind what they sell.

I agree with the previous reviews here that the manner in which they handled everything was such a relief and made the situation so much better. Basically, there was a short circuit causing the sun-roof to get stuck. They replaced the wires and made sure everything was functioning great. Afterwards they offered me a free oil change next time the car was due and the manager came over to speak with me ensuring that everything was working properly and gave me his business card to call with any further problems.

I know car troubles pop up out of nowhere, this one I didn't expect because the car was in great shape but I am so happy 21st century handled the issue in the manner in which they did. It makes me a happy customer and more comfortable knowing that they stand behind what they sell and will fix a problem without the hassle.

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No Authentic Mats - Replaced and Fully Satisfied
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- Since I began working in a corporate job, I have always believed in having a reliable car and so I have always trusted Mercedes Benz and have owned some in the past. I came to this dealership about two weeks ago looking to purchase a newer Mercedes then the current one I have because it is not 4-wheel drive and I wanted a 4matic for the colder seasons coming. I was helped out by a gentleman named ** and he was really a pleasure to work with. **'s attention to accommodate my needs and answer all of my questions is exactly the type of employee I would expect to work for a dealership that understands how important customers are.

I looked at several vehicles and really ended up finding exactly what I wanted and purchased it with this dealership. I compliment this dealership on their professionalism, the dealership itself is very clean and nice and the inventory is excellent. My Mercedes E-class has everything I was looking for including a rare panoramic roof top. It has low miles and the price was great. My only complaint was that the mats were not the authentic Mercedes Benz ones (with the silver metal strip that has the brand). Call it whatever you want but those small details really matter to me.

I called the dealership and spoke to the secretary, she took my message and had ** give me a call back. ** seemed attentive to my problem and told me he would speak to someone and see if they could get me the authentic mats. A few days later, ** called me back and asked me to stop by the dealership, they had my mats and wanted to replace them. I was really happy and stopped by a day after on my way to work. The mats were either brand new or really well taken care of.

I was fully satisfied and very happy with the manner in which they made my small problem a priority and resolved it. This is exactly the kind of business and customer service that gets a great rating from myself. Sometimes is the simple things that mean the most to customers! Would definitely recommend this dealership and the great staff!

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Disappointed but cooperative
StarStarStarStarEmpty StarBy -
Rating: 4/51

SPRINGFIELD, NEW JERSEY -- I purchased a 2010 Audi from this dealership last month and at first couldn't have been happier with the vehicle and the service this dealership offered. It took a few days for me to decide that this was the vehicle I wanted to go with. I looked at the same vehicle at two other dealerships and concluded that 21st Century Auto Group had the best deal on the car and their customer service really pleased me. I drove the car to a family reunion in Maryland and everything ran great, the car was fantastic and I was very happy. On my trip back, my air conditioner wouldn't work and the air that came out was not very cool but kind of in the middle.

I was very upset and had to drive the rest of the two hours without air conditioner, good thing my car is a convertible. I have to be honest that this was not the experience I expected upon purchasing. Immediately once I arrived back in NJ, I phoned my salesman Arsen and told him about the problem. I was still very upset and concerned on how the dealership would handle this problem, the last thing I wanted was to invest more money into a brand new vehicle.

Arsen expressed his genuine concern and really helped ease my mind that 21 Century would correct the problem and look further into the issue. Arsen scheduled an appointment with their mechanic and I brought the car in. Sam the mechanic spoke with me personally and explained why the AC had stopped working, I don't know much about cars but they immediately fixed the problem the same day and replaced all of the filters just in case.

The owner came out to speak with me and apologized for the issue, expressing that the dealership stands behind every car they sell and that he was sincerely sorry something as such had occurred. I thought this was very professional on his behalf.

Overall, I have to say I am still satisfied with this dealership. I really did purchase this vehicle at a great price and the manner in which they handled this issue was very good. I was scared I would end up paying for something or thought maybe the problem had occurred because of something I did. I developed a trusting relationship with my salesman and overall, would still continue to deal with this dealership simply because of their customer service.

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Audi A4 purchase- Sales rep Anthony Hammond GREAT!
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- 2007 Audi A4: ** sales rep. My first car was an Audi and it was a great car for me so, when the time came to purchase a new car, I was looking for an Audi as well. I went to different dealerships, including Audi on rt 18. At the Audi dealership, I had a really bad experience. For work I dress in a suit and tie but on my days off, it's sweats and sneakers. When I walked in, a young woman greeted me and asked a sales man to help me. When the man walked over, right away he looked me up and down and I could clearly assume what his expression suggested.

As a customer, it's really awkward to have a sales representative assume certain vehicles aren't in your price range and this guy was just like that. It made me so angry! I didn't even bother sticking around, simply asked for his manager's contact information and left. A friend of mine that purchased his car recently told me about 21 Century Auto Group. Being that I had not found a car yet, I figured it was worth checking out all of the spots and he got his car for a fantastic deal.

When I first walked into 21 Century, a sales representative by the name of ** walked over and very politely introduced himself. He asked me what type of car I was interested in and I expressed to him that it was an Audi A4 or Audi A-8. Let's be realistic, some cars are really expensive and Audi's are usually pricey, even to maintain... but my mind was made up. ** showed me all of the Audi's available and we even sat down to look on the web at the 21 century website to see if any of those cars caught my interest. ** took his time and didn't rush me or seem pushy.

I wasn't expected to buy anything but he reinforced that he wanted me to be comfortable and sure of the vehicle I would wanted to buy. Needless to say, I found my car at 21 Century Auto Group! I am a proud owner of a 2007 Audi A4 in black with a nice camel tone interior. Honestly, I would recommend this place to anyone! Even if you don't know what kind of car you really want, their selection is great and the sales reps seem like honest people (which is hard to come by, trust me!)

The price I got on my new car was awesome and they worked out the monthly payments. I negotiated the price a little bit but the sales rep, worked with me to find an affordable and accommodating price for me. 21 CENTURY AUTO! THANKS!!

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Thank you 21st Century Auto Group !!!!
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- Ready for a nice family car... it was time to shop around!!! I love to shop BUT car shopping can get so stressful when you deal with the wrong people. The car I would be getting needed to be a family vehicle. As a teenager, everyone had a dream car, mine was a sports car but I guess after having children, it gets difficult to fit a car seat into the back of a sports car so, I wanted a nice SUV or crossover. I've always liked the older Infiniti QX56, it has great room and it's definitely a nice car for a family, I feel the newer one looks a little too rounded in the front, like a marshmallow. Haha!

We went car shopping together, that includes my husband, my son and daughter and of course, myself. Car shopping with children can sometimes be aggravating on its own but it all depends on the customer service they have as well. Once in 21st Century, a sales representative came over and quickly offered his assistance. My children were asked if they wanted something to drink and to my astonishment spent most of the time sipping on sodas while playing video games on the comfy couches they have all over the place. My husband and I walked around with ** and inspected a car that would fit our budget and our accommodations.

When I expressed to ** that my dream vehicle would be a QX56, he brought us over to an area where a gray 2005 Infiniti QX56 was located... it was beautiful and best... THE PRICE WAS AMAZING! To wrap this up, we purchased the truck and couldn't be any happier!!! The price was excellent and although it's not a brand new SUV, it is in amazing condition. 21st Century Auto Group has Great customer service, patient individuals, plenty of different cars and best of all... if you get the right rep, he will work with you on the price!!! Would def. purchase a car here again. Thank you!

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Misleading and deceptive tactics
By -

In December 2009, I was in the market for a preowned E class Mercedes. I saw that 21st Century Auto Group had a match to my wants. I contacted Lyack (Internet Sales) and spoke with him in detail about the vehicle they advertised on line. He answered all questions I asked and I verified with him that the vehicle was still available since I would be traveling 40 miles to see it. Lyack assured me that the vehicle was on the floor waiting for me and he would be working everyday from 9AM to 9PM. This conversation took place at 430PM.

At 730PM, I arrived in the showroom excited about seeing the vehicle. When I advised the plastic like receptionist, she told me that Lyack was not in but they could direct me to another sales associate. A short time later, a sales representative wearing a suit and brown wool winter cap approached me and introduced himself. My first impression was that I was stunned that I was about to negotiate purchasing a $40,000 car with a man wearing a winter hat. (VERY unprofessional.)

I advised him why I was there and gave him the stock number of the vehicle I was looking for. He checked his stock sheet and told me that it did not appear on his daily stock sheet. He excused himself and went looking for the car. After waiting for 15 minutes, he returned and told me that they JUST sold that car. I requested to see the vehicle in order to eliminate my belief that they really just didn't sell the car. "Mr wool hat" stated that "I could not see the vehicle as it was at the service area." He immediately told me that he has many other vehicles to show me. I told him that I didn't appreciate the businesses misleading advertising tactics and immediately left the store.

As I was exiting the store, another husband and wife were arguing with another sales associate about the same lying and misleading tactics. From the time you walk into this place, you get the mob like shady feeling about this business. Everybody is wearing thick pinstripe suits with the macho Italian demeanor. Losers! In closing, this place is bad, bad, bad news! There are many other car dealerships to purchase vehicles from.

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Best Dealership to Buy and Own a Decent Car at Good Price!
By -

SPRINGFIELD, NEW JERSEY -- I have very positive experience in purchasing my car from 21st Century Auto Group! Not my first car! The last one, my Honda Accord 2006, I bought from their new location at Springfield, New Jersey. What a showroom, what a variety of cars! I am amazed how people on each step courteous and friendly! They listen to you and understand your concerns, respectful to you, to your budget. You don't feel any pressure, they give you time “to sleep over” your choice before you make your decision.

The finance manager helps you with issue that might be painful in other places. Having that great experience in the past I referred 21st Century to my friend who was looking all over for affordable Honda SUV, family car. She came back to me telling that her son checked some webs and found ugly reviews about this company.

Oh my God! How people with bad attitude, people whom I would call “born complainers” can blackmail the name of a good company with excellent service! I told her about my experience and explained that some people just always unhappy, don't know what they want and very hard to please! She was convinced when I said: "Just go, try for yourself and believe what you see!"

Now she doesn't have enough words to express how grateful she is! She ended up with the best price for the model she wanted (compared with 6 other dealers of PA, NJ and NY!!! My friend and I would recommend to anyone to buy their next car at 21st Century Auto Group in Springfield, NJ.

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Customer Service & Backstabbing Dealership
By -

UNION, NEW JERSEY -- I went to purchase a used car at this dealership in Union, NJ. It is called 21st Century Leasing (Auto Group), but also known as Wheels in Motion and 21st Century Leasing. My first tip off that something shady is going on. This dealership mainly sells higher end cars and is located on 585 Chestnut Street, Union, NJ. I decided with a price over the phone with a salesperson. They lied to me about the mileage over the phone which was 3000 more and the features stating it was loaded with everything except navigation.

When I sat down to pay they started adding in additional charges and boosting the price by a few thousand. I had already made a down payment so I threatened them not to take the car in this price. I finally resolved the problem after all the managers had to come over. Overall I wouldn't ever deal with 21st Century Leasing ever again. The salespeople are unhelpful at best and their product are not inspected and overpriced.

Resolution Update 09/25/2008:

received my plates and title from company today 5 days after they had expired. Overall happy the transaction is overall and dont have to deal with the company anymore.

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A Great Car Dealership With Honesty and Integrity
StarStarStarStarStarBy -
Rating: 5/51

SPRINGFIELD, NEW JERSEY -- I have purchased several vehicles from 21st Century Auto Group over the years and I have to say that I feel like I have received a 'friends & family' deal each and every time. The staff really goes out of their way to make the purchase hassle-free... and the paperwork process is incredibly easy! Per my request, my salesman ** also has helped me customize my vehicle to my standards getting me outstanding deals on wheels, tires etc... above & beyond my expectations.

I just cannot find anything to criticize them... they make car buying simple. I would highly recommend them to anyone and actually the friends I have recommended can't thank me enough. I certainly do not see any reason to stop dealing with them in the future. When I need another vehicle, they will be my first and more likely, my last stop as well. Thanks for all the great deals!

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21st Century Auto Group Rating:
Star Star Star Star Half star
4.5 out of 5, based on 33 ratings and
53 reviews & complaints.
Contact Information:
21st Century Auto Group
305 US Highway 22
Springfield, NJ 07081
1-877-609-0374 (ph)
www.21centuryautogroup.com
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