21st Century Insurance Company - Page 2

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1.8 out of 5, based on 8 ratings and
28 reviews & complaints.

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Grandson Has Auto With 21, Have Policy Also Not Covered to Drive the Others Car
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Rating: 1/51
WILMINGTON, CALIFORNIA -- My 21 year old grandson lives with me. He was on my policy to drive my car, then he bought his own car and got his own policy with same 21st insurance. I called to have him taken off my policy and was told that because he lives with me I have to sign a waiver that he will never drive my car and he will do the same, that I will never drive his. We have the same 21 Auto Insurance. Anyone else can drive my car but because he lives with me he will not be covered if he has an accident in my car. I will not be covered in his.
     
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Weedwhacked on 03/21/2014:
That's exactly how it works, why are you surprised?
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Increases in rates in AZ.
Posted by on
Rating: 1/51
ARIZONA -- My husband & I had 21st Century Insurance for the past 2 years and will never deal with them again. After the first year when we received our renewal notice they tried to raise our 6 month rate more than 3 times the amount we had been paying, when my husband called we were told by the agent "well we had to pay out more last year then we planned so we are raising the rates for everyone in AZ." Now I don't mind if you raise my rates some if I have had an accident but both of us have not had anything against our driving records or any accidents. We told them we would be looking somewhere else for Insurance and the next week they drop it back to within just a few dollars over our past amount. Then 6 months later they did it again and got the same answer when we questioned it. So they fell it is OK. to punish good drivers because they have to pay claims on other drivers! 21st Century Insurance Company is a joke in my option and I will never recommend them to anyone. As far as I'm concerned they are thieves.
     
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Do Not Trust This Company
Posted by on
Rating: 1/51
NEW YORK -- DO NOT TRUST THIS COMPANY!!!

This was hands down the worst insurance that I have ever held. They can add fees for the hell of it and do frequently, they can add drivers to your account and bill you for them even when you expressly tell them over and over again that they do NOT drive your car. Their customer service is really bad, they are slow to act to a claim, they don't get paper work to you quickly, they only contact you by mail even if they have phone numbers and email addresses on file with notes attached to contact by them instead.

Bottom line is they are over priced insurance who care more about lining their pockets then they do providing good insurance for their customers
     
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Bill on 06/20/2013:
Yes, they were formally AIG insurance who caused the worst financial mess in US history.
After the big meltdown on Wall Street AIG sold their insurance business to Farmers. Farmers had a good reputation, I don't know if the AIG influence has tainted them.
califinestz on 06/25/2013:
that's why I am with motor club of America the best better than AAA
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Game Playing Liars
Posted by on
Rating: 1/51
CALIFORNIA -- Last month we were hit, while stopped by an insured of 21st Century. Since then it has been nothing but games and lies by very untrained employees. This company should be investigated and probably have their license suspended. I you happen to own stock in this company I suggest getting rid of it as they run up the claims. They could settle them much quicker if they had a brain.
     
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spiderman2 on 09/18/2012:
IF they aren't paying out, the stockholders should be happy because that is more money for them. Make a claim with your own insurance company and let them get the money back from 21st Century.
CowboyFan on 09/19/2012:
The insurance company is doing exactly what they are hired to do by "their insured," make sure the claim is valid. This company is not your insurance company, so don't expect service from them. Spiderman2 had it exactly right, make a claim with your insurance company.

If you did not have collision coverage on your vehicle, then the difficulty of dealing with the other person's insurance company is just a risk that you took in not buying such coverage. Such aggravations are the result of not buying collision coverage. Its a good review because it shows the importance of having the right coverage and allowing your own insurance company to deal with the other insurance company.
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Wonderful Company!
Posted by on
Rating: 5/51
CALIFORNIA -- My family has been w/ 21st Century since they were 20th Century Insurance, and whether they were independent (before 2005), owned by AIG (2005-2009), or by Farmers (2009-present), they have always treated us like gold!! Keep in mind, most people write reviews when they are angry, and share with friends and family when they're happy! They are also one of the few low risk companies that won't raise your rates because they wrote John "worst driver in the world" Smith a policy and he crashed his car five times, so now you have to pay for it! I love this company and everything they stand for, take it from a customer of +50 years.
     
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trmn8r on 04/06/2012:
I feel the same about my company, State Farm, whom my family has been with for 50+ years as well. They encourage bad drivers out the door. Good review.
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Suspect selling email address
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I called 21st Century Auto Insurance to get a quote. The person I talked to was friendly and professional. He asked for my email address. Since I was talking to an agent of what I thought was a reputable company, I did not hesitate to give him my email address. Prior to that time, I would get maybe one junk email every two months. Starting just a few days after that conversation, I have been getting approximately 10 junk emails everyday. I have no way to prove they are the source of distributing my address, but I haven't given my address to any other new contacts in many months. I suspect they are selling email addresses. BTW, their quote was over $200 more per year than I am currently paying.
     
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Alain on 10/08/2011:
I keep a separate e-mail account for use when a business or retailer asks for my address. Periodically, I check to see if there's anything of interest in the box (which is rare) and delete the spam.
lexophiliac on 10/08/2011:
21st century does give your contact information to their affiliated third parties. You may opt-out of receiving promotional e-mails from 21st Century Insurance and their 3rd party affiliates by sending an e-mail to:

executive.office@21st.com.
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Worst Company Ever
Posted by on
A 21st Century insured rear ended me on the Freeway nearly 2 years ago, totaling my car..... still getting therapy and in need of another epidural. I have been trying to settle the claim for months. They refuse to recognize my needed medical expenses and want to settle for less. Don't want an attorney as they want 33% of a settlement and need the money for therapy and possible surgery. I would never recommend this company to anyone. They think they have the last word!
     
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Old Timer on 09/09/2011:
Insurance companies find people with no attorney are easy push overs for fast cheap settlements. Be very careful and good luck to you.
Slimjim on 09/09/2011:
Try an insurance claims adjuster instead of an attorney to represent you. Their specialized in fighting with insurance companies and their cut is usually far more reasonable.
Skye on 09/09/2011:
I don't understand why you are personally dealing with them? That's what you pay your insurance company for.

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They don't know how to do their jobs RIGHT!!!
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First lets start with 4 years ago signed on with AIG. They never electronically filed that we switched to them. So we had a lapse in our insurance according to the DMV. Had to pay huge fine. Now 4 years later we are tired of the consent changing of price in our premium. I figured beginning of the year we will switch. Well I went to pay our insurance on 10-25-10. The automated machine let me know that as of today 10-25-10 your insurance policy was canceled on 10-31-10 at 12:01am. What the heck how could they cancel if it wasn't even the date. Well they did. I called my agent and they contact 21st Century. The problem was fixed so I thought. 11-27-10 we received a letter from the DMV...a suspension order. 21st Century sent in that we no longer had insurance on our vehicles but when it came to them electronically filing back to fix their mistake nope they couldn't do that. Well Friday 12-3-10 my agent called them and let them know that they need to electronically file. They said no problem we can have that done today.

Well now it is 12-8-10 and Albany didn't have any record of it yet. I called my agent again and she called 21st century. THEY NEVER FILED IT!!!!! So they said they would file it today . Well lets see if they can do their jobs!!! PS. YOU NEVER GET TO TALK TO A PERSON IF YOU CALL AND THEIR WEBSITE YOU CAN'T EMAIL THEM EITHER. BEWARE DO NOT USE THIS INSURANCE COMPANY!!!!!
     
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saj80 on 12/08/2010:
You claim you contacted your agent; if this is true, let him/her get this resolved, as that is why they collect commissions for policy premiums they generate.
Jessibell on 12/09/2010:
There is no claiming I contacted my agent...I did and they are working on it with me. I commented on the 21st century insurance because they should have done their job the right way the first time! I also I'm not the only one that has had problems with this awful company!
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21st Century Can't Even Provide an Address to Mail Your premium to - How can they protect you and your car
Posted by on
WOODLAND HILLS, CALIFORNIA -- A few years ago when I was in a minor fender bender and had a very minor amount of damage to the bumper of my car, 21st Century Insurance attempted to total my car. I fought and finally won this battle after months of horrible customer service situations.

More recently they send out notices that you must pay your premium and provide a window envelope to return payment in, but no address to mail it to on the back of the statement. Given that I went online to find an address and mailed it off. Today I got a notice that my insurance was canceled even though they appear to have cashed my premium check?? I am going to call and get insurance with another company in the morning. I have had it. They have been my insurance provider since I started to drive in 1981, but I am completely fed up with their incompetence in dealing with customers. Their call centers are virtually non-existent. It is just a wall of voice mail as far as I can tell.
     
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tnchuck100 on 10/20/2010:
"...they appear to have cashed my premium check??"

Either they did cash it or they did not. That should be a fact without any question attached to it. Was the reason for the cancellation notice non-payment?

Contact your state insurance commissioner.
Anonymous on 10/20/2010:
I agree with you, time to find a new insurance company.
ok4now on 10/21/2010:
I'm trying to understand this. A few years ago you fought & finally won a battle after months of horrible customer service. The call centers are virtually non-existent. Why did you stay with them if they were this bad and you received this horrible treatment? This is when you should have left. Now because there is an address issue and "maybe" they cashed your check you've had it? I'm surprised you stayed this long. I would definitely find a new insurance company, preferably one that does not require the window envelope for the premium payment.
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What a Joke!!
Posted by on
I had insurance with this company 2 years ago and they raised my rates by $300.00 in one 6-month period. I called to find out why and they said just because their rates went up. Then I found out they were owned my AIG. So here I was, my government just bailed out this company with my tax money and then they were going raise my rates. What a joke!! Now I see their new commercial with the sledge hammer and they say they can save you money over Progressive. Don't be suckered in by this commercial. They are much higher than Progressive. That is who I have now. They won't save you money, or they will sucker you in with a certain rate before the raise it. They will take your tax money for bail-outs while they raise your rates.
     
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AmandaB1979 on 10/09/2010:
Beware of Progressive if you ever need to use their services. I just went through a bunch of drama and am in the middle of going to the Attorney General. I think they are all wrong...but we are forced to go with insurance..is just the matter of who is the less of the evils!
Anonymous on 10/10/2010:
Has anyone noticed how most insurance companies bait and switch you? every time I get a quote, its cheap. Then when you go through the hassle of entering your info, they somehow bump the price up. Then when you order the insurance, more than likely, they raise your rate again!
ok4now on 10/21/2010:
Good post. I guess the CEO at AIG wants to make sure he gets his 6 figure bonus that you and all of us taxpayers are stuck paying for. Just another example of Obama's redistribution of wealth. I just can't wait until the new government health plan kicks in. Expect higher premiums & welfare benefits.
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