24 Hour Fitness - Page 3

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1.5 out of 5, based on 13 ratings and
80 reviews & complaints.
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Terrible Customer Service
Posted by on
CALIFORNIA -- The employees at the Member Service department at 18004326348 have NO customer service skills at all. They do not understand English, very rude, do not listen, do not give time for customers to explain the situation and refused to get their supervisor on the phone as requested by the customer.
My family of six that I pay $189.00 a month for have been members of 24hr fitness for five years now. We just moved here in California within the last three months and been trying to change our address and billing methods since but it seems like NO ONE from the member service department could do RIGHT. It is now 2012 and they still have all our OLD info. Today was my fifth call and because of their POOR customer service, my family and I are cancelling our memberships!!!
     
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Alain on 2012-01-10:
Good move to dump them. They don't want your business so go to someone that does!
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Horrible
Posted by on
PHOENIX, ARIZONA -- December 9, 2011, approximately 830 P.M. Another locker room theft. There have been so many that management has posted signs in the locker room. Tonight a member discovered the theft in progress and confronted the burglar who fled on foot. Staff did not help and cops could not locate the guy. Maybe his picture is on the video cameras from the lobby? This location has also had many burglaries from vehicle in the past. Asked the manager for the police report number but he said it is confidential - BS! A police report number is not confidential, they just want to keep it secret so they don't lose more members. Do not go to this club, it is terrible.
     
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Anonymous on 2011-12-10:
The OP was asking for the police report # of an incident involving another member? I'm sorry, but I don't believe the management needs to share that information with you or any other member, except possibly the one directly involved. If you are still adamant about retrieving the details, you can contact your local police department and/or public records department. They are the ones that may or may not be obligated to furnish that information, not a health club.
raven2010 on 2011-12-10:
I think the police will provide the report IF the OP was involved in the specific theft that occurred.

If he wants to make a claim on his home owners policy, he will need the police report to do so

He may be able to go online and get it--I can get the basic details including names, address, what happened, what if anything was stolen, as well as the incident number of any police report at my local police website

http://www.columbuspolice.org/Reports/
trmn8r on 2011-12-10:
I think Raven and J4A are both on the right track. I don't believe the health club has to provide information to any inquisitors except the police. The health club should offer or turn over any video footage that may help.
Anonymous on 2011-12-10:
Is this gym near the Biltmore? That's a pretty high end area so I'm not surprised that there's a lot of theft going on. I would look into another gym further away from this area.
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Heigine Issue And Poor Management
Posted by on
PLANTATION, FLORIDA -- Young adult after doing their work out - walk with their cloths and shoes to sauna and steam room, although taking shower is a "must" to get to the sauna area.

Manager became very upset that as long as they are in work out outfit
can walk into the sauna and steam room. Under no health regulation it is acceptable. But not much to do with this club. I just need to look for another club.

Poor quality in service. Showers are broken just a total mess - dusty carpets - should be closed and Renovated and change the leadership.

     
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TheRealTruthTeller on 2011-05-29:
Caps is never the ideal to use but your points are well noted
24amckinlay on 2011-05-31:
Thank you so much for your feedback. I am very sorry to hear about your experience and would love to assist you further. If you could send me a direct message with your member number I can start from there.

I look forward to speaking with you.

Andrea McKinlay
24 Hour Fitness Corporate
TheRealTruthTeller on 2011-06-02:
wow help is on the way-there are people who listen to these complaints
Butwhy on 2011-07-08:
Who is the Club Manager at this club?
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Finger Print Scan
Posted by on
LAS VEGAS, NEVADA -- I went to 24 Hour Fitness today and have not been in several months, to my surprise I was told the card in no longer necessary, due to the new system. They ask me to enter a 10 digit code like my telephone number and then ask me to have my index finger scanned in there system. I ask why they needed a scan of my finger, I refused to do so and did not give my number. I was told I had to bring two forms of ID with my picture in order to enter the club. This is such an evasion of privacy and can't believe they are allowed to get away with this policy. I hope someone brings a lawsuit against then and I hope to be part of a class action suit. My member ship is up in Oct of 2011 and I will not re-join.
     
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raven2010 on 2011-04-27:
Th place I tan has done this for years. it never bothered me, but I do understand it is a huge issue for some people.
FlitteringFirefly on 2011-04-27:
They do that so you don't have to carry your card. Just a convinience thing for you. There is no secret ploy to obtain your single finger print for nefarious uses.
Anonymous on 2011-04-27:
Where's the scam?
momsey on 2011-04-27:
I really don't see what they could possibly do with a scan of one of your fingers, but it's good they have another option for people it bothers.

I also don't see what a class action lawsuit would accomplish.
Anonymous on 2011-04-27:
It is just another step in becoming a paperless world. Our work changed to using a variation of it as their timeclock. It also prevents anyone else from impersonating you and just saying your member number as they pass by the reception desk at the spa/club.
localgod on 2011-04-28:
Since when has proper identification of your membership to a corporate entity on private property become an evasion (sic) of privacy?
mike on 2011-06-24:
Amen! A gross violation of your privacy. I'm dealing w/ the same thing here on Guam.
24HourFitness Fingerprint Invasion of Privacy on 2013-08-08:
I completely agree this is an invasion of privacy!!! There has to be some type of limit to the personal information demanded by corporations and governments.

We can sheepishly go along with every request made by supermarkets, gyms, and the like and assume these entities will use our information for good and honor their agreement to keep our info private, however, in reality there will always be some dishonest people in leadership positions.

I know first hand from certain corporate leaders that the promises their companies make about keeping these things private is 100% invalid because they have a dozen loop holes around it. Additionally, the marketing related goals of these systems are NOT in the best interest of the consumer.
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Bad Policy & Poor Customer Service
Posted by on
SAN DIEGO, CALIFORNIA -- I had been a member of this club for about 8 years. I came in today to request a refund of my pre-paid Kid's Club childcare. The unused portion remained as my kids had outgrown it, and amounted to about $35. The manager said they don't issue refunds, period. Nevermind they didn't provide the services I paid for. They're keeping my money. That's their company policy.

In November 2010, I requested and received a 3 month hold on my membership when I knew I would not be using it. The corporate customer service told me it would automatically reactivate in 90 days. On this same visit to ask about the childcare fees, they told me my membership is now permanently canceled at the 90 day mark when they tried to reach me using an old phone number and didn't have a current credit card number to bill. If I want to re-join the gym, the monthly fees are now 75% more than my original membership rate. The manager would not make an exception. The kicker from the manager, "Can I help you with anything else?"

This is a club that was never very good. The bathroom is moldy, shower tiles and towel hooks missing, no paper towels provided. The TV's in the gym are locked to channel changing, the background music doesn't suit the age group of the members, the air conditioning and fans only sometimes work, the personal trainers and those in charge of guest membership push their services by shaming you. The main front desk girl is condescending and uncaring. And any complaints to the local or corporate office about any of this have no effect. If you're looking for a good gym, understand that the policies of 24 Hour Fitness take precedence over pleasing their customers.
     
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Alain on 2011-02-22:
Doesn't sound like a place I'd like to use.
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24 Hour Fitness finger scan
Posted by on
HENDERSON, NEVADA -- I have been a member of 24 Hour Fitness located at Pecos and Wigwam for a while now, and have had no problem getting in and out. Now, I did not want to participate in the finger scan program because I feel they are invading my privacy. The employees gave me a huge attitude because I did not want to sign in with the finger scan. I asked if there was another way I can sign in? I was rudely advised “Well, you need to start bringing TWO from’s of I. D. and will be inconvenienced each time I arrive”! I couldn’t believe I was getting treated this way just because I didn’t feel comfortable with the new system. I asked if I could then speak to a manager about this, but was raftered to an accounts manager or something. I then canceled my membership at this time because of the rage created. All this just because I did not want to use the new finger scan. WOW! Well, there is two other gyms in the area, and I will take my business elsewhere.
     
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FlShopper on 2010-09-23:
Sounds like the employees are the ones that don't want to be inconvenienced by having to check your id's.
MZX1 on 2010-10-07:
I just signed on with 24hf last month and one week after I got my membership card in the mail...they told me they were "switching to finger scan". 'NO thankyou!!' I say. They can do all the assuring they want that they 'won't' use my finger print for anything. People are losing or mishandling important personal computer records all the time and I do not need to feel like I am entering some government installation(which I guess it now is?), because I want to work out!

Proving what 'geniuses' these people are(who now want our finger prints), they have disabled the card scan system so that if you do not choose to use the finger scan you will have to wait while they look you up by your ID! How stupid is THAT? They could have kept the card scan as a respectful secondary for those who do not want the finger scan, BUT they DIDN'T. They decided to impose a bit more inconvenience on themselves(and of course it 'is' YOUR and MY fault for saying 'no' to the finger scan)us, by knocking out the quickly scannable card. Do you really want people who think like THAT to have your fingerprint?

When I informed "Megan" that I would not do the finger scan, THEN she said "we can look you up, if you prefer not to finger scan". And so I guess that means that the desk person AND me are going to be wasting time every time I go in. WTH!? They have set it up so we either have to go along to keep things smooth...OR we will now be subject to the exact opposite(as they look me up via my ID)and treated like the slow kids in the classroom. THAT is not what I need or want in my gym. If they had kept the card as a respectful and still quick entrance option, I would stay. But since they have PURPOSELY posed me with a slow and annoying option(to get me to acquiesce!?)I am dropping 24HN Like it was a hot rock.
Fortunately I am month to month, so I am having them apply my second month paid up front, to the second month! It will be my last month at 24HN. I am copying their corporate offices this.

I guess they just figured we would all except this like good little sheep? Guess they were wrong.
Matt on 2013-06-28:
looks like your little corporate email did nothing lol 2013 and finger scans are stillgoing strong in 24 hr fitness.
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Portland OR Mall 205 hygiene and equipment problems
Posted by on
PORTLAND, OREGON -- If you look closely when you visit this location to consider joining: 1) The club is not cleaned well or regularly. There is a lot of mold, puddles of urine in the bathrooms and never any sign of disinfectant or cleanser usage. The machines are never cleaned. The cleaner provided to members is not a disinfectant. 2) A large share of the machines are broken but not even labeled as such. Repairs are performed sparsely and only to get the machine back to minimal performance. Shouldn't be a problem if you are just a free-weight user. 3) The Jacuzzi if so filthy that it is unlikely it has the statute required filter at all. 4) Asian men are allowed to clean their underwear in the sinks. 5) The sound system is often cranked up even though 95% of the patrons are trying to use their own personal system. It is such a poor system that no words can be discerned by the vocalists. Just a big droning, at time close to painful level.
     
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Anonymous on 2010-03-24:
Why are only Asian men allowed to do laundry in the sinks? Ancient Chinese secret or something?
Anonymous on 2010-03-24:
What's wrong with cleaning your underwear in the sink?
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Untruthful, and stole my money
Posted by on
KENT, WASHINGTON -- I signed up to do the 7 day trial at the Kent, WA. 24 Hour Fitness Super Sport gym. I was told by the membership staff that they needed to have my debit/credit card info for security purposes. They told me I had 36 hours from that date to let them know that I did or did not want to join their club for certain so that I would not be charged. I called the very next day, as well as the next night to confirm that I wouldn't be charged after I chose not to use their gym. It is 7 months later and I am still being charged for a membership that I did not want. Also, I am being charged $20 more than they offered me when I signed up for my 7 day trial. When I spoke to the manager, she said I signed up for a membership at that time, and that they could not refund my money. I told her I signed up for the 7 day trial, and that I had called several times the next day to cancel and make sure I wouldn't be charged. I was told there was nothing she could do but cancel my membership and that I would have to go through corporate for a possible refund. She asked if there was anything else she could do for me(like any normal customer service employee), I said no. and she say "Bye", then mumbled "Ass" as she hung up on me.
     
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Anonymous on 2009-12-20:
"I was told by the membership staff that they needed to have my debit/credit card info for security purposes."

There's your first mistake, taking their word for it instead of reading what they had you sign.
Skye on 2009-12-20:
What kind of security purposes require a credit card? I don't understand if you had a "free" week, why they would require an answer in 36 hours. I don't know what you signed or got yourself into, but you should send them a letter of cancellation via certified registered mail return receipt.

Buyer beware.
dan gordon on 2009-12-20:
go to any costco in Seattle area and buy a two yr 24 hr fitness membership for $249. Its good at any 24 hr and works out to $12.50 per month.
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24 Hour Fitness... Sinking Ship
Posted by on
Do not purchase a 24 Hour Fitness membership. That company is a sinking ship. they just cut their workforce by 25% because they are in deep financial problems. even with their shady EFT practices where you cannot get them to stop tapping your bank account for monthly dues, they cannot get their act together. You will find out real quick that their facilities and customer service is sub-standard and when you go to terminate your membership you will find that they will continue to tap your bank account for dues for months even years to come. You will finally have to file a lawsuit to get them to stop and even then it will be difficult to recover the money they have already stolen from you since you asked for the cancellation. Worse yet, do not work for this company. I have heard that their benefits suck and that they recently lost a 22M lawsuit over forcing their field employees to work many hours of overtime while discouraging them from claiming the time on their time cards. this company is shady from beginning to end. just look at the other complaints on the internet. you will notice the common theme related to monthly dues, billing, etc. go patronize LA Fitness or Ballys and you will probably be better off.
     
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goduke on 2009-08-17:
Where are you getting this information about the staff being cut 25%? I would think that this would be reported news somewhere, as its a pretty large company, yet I'm not finding anything out there about it.

The lawsuit about wages is still in litigation:

http://www.24hourlawsuit.com/

I was a member of 24 hour for a number of years in Texas. Loved the club and the staff. Very friendly and courteous. When I moved up north, had absolutely no problem with the cancellation of the contract.

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24 Hour Fitness Rips Off Consumers And Which Way That They Can!
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ONTARIO, CALIFORNIA -- After being a member of 24hr fitness for around nine years, I thought that they would consider my business and take care of a good customer due to them closing down the Active Club that I was using. The reason that they closed down my active club was so that they could build a brand new Sports Club right next to it. I made a call to their customer service number and they were not willing to give me any type of a deal on upgrading to the new club. I then went to the gym and talked to their manager, the manager was not willing to give me a deal either. They were basically charging me the same rate as a new customer, with the exception of saving me one dolllar in comparison to a new customer. I could not believe that they would not consider my long term business with them and that they would not give me a discount on upgrading to the new gym. I no option but to cancel my membership.

I was looking at my checking account through online banking and I noticed that 24 hr Fitness had charged me $29.00 for the next month of dues three days before I had cancelled my membership. I called customer service and complained to them, but they said that there was nothing that they could do to get me a refund. When I first enrolled with them, I paid first month dues, and last month dues. I could not believe that they will not give me a refund of the dues that were charged three days prior to me cancelling my membership with them. Unfortunately, I have a membership with them for the next two months in which I will not use. Any other legitimate company would refund a consumer the money that 24 hr refuses to refund to me.

I advise any person who is considering a membership with 24 hr fitness to look around at other clubs. For example Ballys and LaFitness. Both of these other clubs charge a lot less for their memberships and they would be willing to help out a customer that was displaced due to a gym closing down.
     
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