SAN DIEGO, CALIFORNIA -- I have received numerous calls from 24 Hour Fitness gym for the past 2 weeks. I received 9 calls (5 within 2 days) just in the 1st week after missing my $20 monthly dues.
1 Replies - Latest reply on 12/11/2013Add reply
I have asked the collection company to remove my phone number from their call list and I expressed my frustration and the feeling of being harassed over $20. IT"S 20 dollars?! Are you kidding me?
They continued to call even after I had asked them not to call me. For the second time, I requested 24 Hour Fitness collections not to call me. They still are calling me at least once a day. So, now for the 3rd time, I have asked them not to call me. We will see if their harassment continues. This is ridiculous and poor business practice.
Based on 24 HOURS FITNESS's relentless harassment, I will be taking my business elsewhere.
DALY CITY, CALIFORNIA -- The heart monitors on the bikes, many of the threadmill doesn't work.
I have reported these machines for two years only to be told repeatedly that the parts are on order. Yet they are never fixed. There is not one bike with a working heart monitor. This is critical for persons with heart conditions for heart monitors to work.
Also, the dryer in women locker room has been out of commission for 6 months.
The equipment needs to be updated, fixed or new ones purchased.
Please correct the non-functioning equipment.
Unsafe fitness club. thefts from lockers and vehicles broken into in parking lot. No security. Management does nothing about it except keep collecting membership dues. 1 Replies - Latest reply on 01/09/2012Add reply
PHOENIX, ARIZONA -- December 9, 2011, approximately 830 P.M. Another locker room theft. There have been so many that management has posted signs in the locker room. Tonight a member discovered the theft in progress and ... read full review4 Replies - Latest reply on 12/10/2011
PHOENIX, ARIZONA -- The police were at the 24 Hour Fitness located at 3233 E. Camelback Road in Phoenix. The club has a history of thefts from lockers and burglary from vehicles in the parking lot. Management will do nothing to stop the crimes. It is likely that employees are involved. Someone removes locks from lockers and then cleans out the entire contents of a locker. At least one member was victimized twice. Thieves will also break out car windows and steal the contents. Also notice the pervert trainers who have their hands all over the female trainees.1 Replies - Latest reply on 11/15/2011Add reply
PLANTATION, FLORIDA -- Young adult after doing their work out - walk with their cloths and shoes to sauna and steam room, although taking shower is a "must" to get to the sauna area.
4 Replies - Latest reply on 07/08/2011Add reply
Manager became very upset that as long as they are in work out outfit
can walk into the sauna and steam room. Under no health regulation it is acceptable. But not much to do with this club. I just need to look for another club.
Poor quality in service. Showers are broken just a total mess - dusty carpets - should be closed and Renovated and change the leadership.
Finger Print Scan
LAS VEGAS, NEVADA -- I went to 24 Hour Fitness today and have not been in several months, to my surprise I was told the card in no longer necessary, due to the new system. They ask me to enter a 10 digit code like my telephone ... read full review8 Replies - Latest reply on 08/08/2013
Bad Policy & Poor Customer Service
SAN DIEGO, CALIFORNIA -- I had been a member of this club for about 8 years. I came in today to request a refund of my pre-paid Kid's Club childcare. The unused portion remained as my kids had outgrown it, and amounted to about ... read full review1 Replies - Latest reply on 02/22/2011
I called at 3:00 in the afternoon on a Monday and couldn't get anyone who spoke English? when I asked for a supervisor I was told ALL supervisors were busy with other customers. I told the girl that I am not reinstating my membership until I speak to one, and the problem had been fixed. she then told me that her supervisor would call me within 24 hours then read back my "phone number" - which was not my phone number. she then took down my number and I had her read it back to me - she got none of the digits correct. after failing this basic task 3 times I told her I will just wait until one is available, I had time to wait.
1 Replies - Latest reply on 02/16/2011Add reply
i waited over an hour and 30 minutes, which she checked back to see if I was still waiting every 20 minutes. finally on the last time she checked to see if I was still waiting, she sighed and said "FINE!" two minutes later I was transferred to a "supervisor". not even the "supervisor" spoke enough English to effectively communicate. ridiculous!
needless to say I did not go through and reinstate my membership...
The finger scanning process at 24 Hour Fitness is just to speed up the process and keep members from having to carry around their id card. Its only to help the members with a more efficient way to check in. It's not a conspiracy against people and they already have all of your personal information if you are a member so the finger scan isn't really any different. 4 Replies - Latest reply on 01/28/2011Add reply
Exercise equipment is dated but did have lap pool, sauna and steam room that I enjoyed. however, my locker was broken into and wallet taken. I filled out an incident report and when I returned the next day they could not find the report that I just filled out 12 hours prior. The manager did check with the cleaning company if they recovered anything and did call me back. The LV metro did arrest two persons that apparently were breaking into lockers with combination locks. They did recover my drivers license and other ID but no cash or credit cards. I give this a low rating as security is lacking and I don't know what the staff did with my incident report.1 Replies - Latest reply on 10/09/2010Add reply
HATE 24 Hour Fitness! Joined while I was working out of town and had to put a freeze on it every time I went home because they had no gyms in my state. If that wasn't enough of a reason, they limited the freeze to only 6 months which I had money paid to them already with my account frozen. EVERY time I had to call, it was a mess. Customer service reps would not assist, even argued with me at one point. And now that I am working out of state again and want to re-enstate my membership. They will not help me again!! They want me to start all over and pay initiation fees and first/last month dues. Which they still owed me 2 months I had already PAID for!! Their customer service is HORRIBLE. ALL they want is your $$$3 Replies - Latest reply on 07/31/2010Add reply
I have sent several e-mails to [snip - no names please] your club manager at Newark 546 since February of this year. I have asked that a few small items be addressed and tended to, however a ceiling fan that I pointed out over 5 months ago as not working still hasn't been repaired. This fan is located over the cardio area adjacent to the men's locker-room. Mr. has asked that I be patient and I think 5 months is patient enough. As I had thought about upgrading my membership, now I am considering prorating the duration of my 24-hour membership and going to another gym entirely.
1 Replies - Latest reply on 07/27/2010Add reply
This lack of attention and poor performance on the part of 24 Hour Fitness and its staff speaks volumes and as I indicated above I am considering switching gyms and so are a few others. The common thread among your members is?
Why would you pay more fees if ?24? won?t take care of the simple things when needed? in other words why throw good money after bad. I think it?s fair to say that we are tired of the run around!