SAN DIEGO, CALIFORNIA -- I have received numerous calls from 24 Hour Fitness gym for the past 2 weeks. I received 9 calls (5 within 2 days) just in the 1st week after missing my $20 monthly dues.
1 Replies - Latest reply on 12/11/2013Add reply
I have asked the collection company to remove my phone number from their call list and I expressed my frustration and the feeling of being harassed over $20. IT"S 20 dollars?! Are you kidding me?
They continued to call even after I had asked them not to call me. For the second time, I requested 24 Hour Fitness collections not to call me. They still are calling me at least once a day. So, now for the 3rd time, I have asked them not to call me. We will see if their harassment continues. This is ridiculous and poor business practice.
Based on 24 HOURS FITNESS's relentless harassment, I will be taking my business elsewhere.
PORTLAND, OREGON -- I have been going to mall 24 Hour Fitness for over a year, I use the pool more than anything else in the facility. the pool is very dirty, at times one is unable to see the bottom of the pool it is so unkempt. a huge number of clients that use the pool and spa use the side of the facility to blow their nose and spit openly, some of the clients spit inside the pool. Trying to enjoy the steam room is another adventure as patrons will get water and then spit it into the sensors of the steam room to increase the steam. In the past year Multnomah county has been called a number of times and has forced the club to repair broken tiles (that were beginning to mold) along with replacing the spacers on the flooring that were broken if a person stepped just so one could really hurt an ankle or leg.
Just recently the club has decided it needed to save money so the temperature in the pool has been lowered.
I have talked numerous times to the club and corporate management and nothing has been changed. As soon as my membership is up yes I am finding another gym. Katu recently profiled most of the problems with this location and nothing has changed.
MOUNTAIN VIEW, CALIFORNIA -- Hi from Member # BS 204 278
Club #814 needs 10 pound Iron Grip Weights. Order about quantity 20.
Thanks for your diligence in keeping the club 814 supersport in great shape. I work out early most mornings and use almost every thing in the gym at some point in time and it is all well maintained even with the high usage the gym sees.
I noticed that in the free weight area is can be hard to find a 10 pound Iron Grip weight (which is probably the one you need the most when trying to go up in measurable but small increments). If I do a rough count I notice about 20 or so 10 pound weights and over 100 of the 45 pound Iron Grip weights. You can always find the right weight but you need to scrounge around more and it impacts the efficiency of your work out time.
My recommendation would be to invest in another 2 dozen or so 10 pound Iron Grip weights next time you are up grading or ordering.
Thanks for listening. Call me if you want more detail. 650-400-7752. Ask any trainer there or customer and they will confirm.
PARKER, COLORADO -- Call to temporarily stop payments on my daughter's membership. I have been paying for my daughter's membership for several months now but because of her working hours and being a single mom, she has not ... read full review2 Replies - Latest reply on 05/30/2013
DALY CITY, CALIFORNIA -- The heart monitors on the bikes, many of the threadmill doesn't work.
I have reported these machines for two years only to be told repeatedly that the parts are on order. Yet they are never fixed. There is not one bike with a working heart monitor. This is critical for persons with heart conditions for heart monitors to work.
Also, the dryer in women locker room has been out of commission for 6 months.
The equipment needs to be updated, fixed or new ones purchased.
Please correct the non-functioning equipment.
1 Year Membership Gone to Waste
BEAVERTON, OREGON -- My friend gave me a one year premium membership at a Super Sport 24 Hour Fitness. She paid for the membership in full through her employer and later decided that she was unable to use it so she gave ... read full review3 Replies - Latest reply on 05/24/2012
Thieves! Thieves! Tramps and Thieves!
HOLLYWOOD, NEAR ARCLIGHT, CALIFORNIA -- My first visit at 24 Hours Fitness and I was ripped off! Someone broke my lock and took the money that was in my wallet. I am almost certain it's one of your employees. I usually go back to my locker ... read full review4 Replies - Latest reply on 04/01/2012
CALIFORNIA -- The employees at the Member Service department at 18004326348 have NO customer service skills at all. They do not understand English, very rude, do not listen, do not give time for customers to explain the situation and refused to get their supervisor on the phone as requested by the customer.
1 Replies - Latest reply on 01/10/2012Add reply
My family of six that I pay $189.00 a month for have been members of 24hr fitness for five years now. We just moved here in California within the last three months and been trying to change our address and billing methods since but it seems like NOONE from the member service department could do RIGHT. It is now 2012 and they still have all our OLD info. Today was my fifth call and because of their POOR customer service, my family and I are cancelling our memberships!!!
Unsafe fitness club. thefts from lockers and vehicles broken into in parking lot. No security. Management does nothing about it except keep collecting membership dues. 1 Replies - Latest reply on 01/09/2012Add reply
PHOENIX, ARIZONA -- December 9, 2011, approximately 830 P.M. Another locker room theft. There have been so many that management has posted signs in the locker room. Tonight a member discovered the theft in progress and ... read full review4 Replies - Latest reply on 12/10/2011
PHOENIX, ARIZONA -- The police were at the 24 Hour Fitness located at 3233 E. Camelback Road in Phoenix. The club has a history of thefts from lockers and burglary from vehicles in the parking lot. Management will do nothing to stop the crimes. It is likely that employees are involved. Someone removes locks from lockers and then cleans out the entire contents of a locker. At least one member was victimized twice. Thieves will also break out car windows and steal the contents. Also notice the pervert trainers who have their hands all over the female trainees.1 Replies - Latest reply on 11/15/2011Add reply
PLANTATION, FLORIDA -- Young adult after doing their work out - walk with their cloths and shoes to sauna and steam room, although taking shower is a "must" to get to the sauna area.
4 Replies - Latest reply on 07/08/2011Add reply
Manager became very upset that as long as they are in work out outfit
can walk into the sauna and steam room. Under no health regulation it is acceptable. But not much to do with this club. I just need to look for another club.
Poor quality in service. Showers are broken just a total mess - dusty carpets - should be closed and Renovated and change the leadership.
Finger Print Scan
LAS VEGAS, NEVADA -- I went to 24 Hour Fitness today and have not been in several months, to my surprise I was told the card in no longer necessary, due to the new system. They ask me to enter a 10 digit code like my telephone ... read full review8 Replies - Latest reply on 08/08/2013