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Can Capital One be stopped ????
Posted by on 11/29/2001
CHESAPEAKE, VIRGINIA -- I was married for 8 years and my ex wife totally destroyed my credit. After we seperated I made an attempt to reestablish my credit and took a chance with Capital One. My payments were always made on time if not early so they increased my limit by 200.00 within a year (which made it $500.00 limit altogether).
Capital One has an anual fee which is pretty steep. My charges were under my limit until Capital One tacked on that big annual fee and didn't even warn me about it, and it put me well over my limit so they in turn tacked on extra charges for that. it made it so my payments couldn't get me back in black, so I decided to just give up any chance of regaining credit and blew it off.
Well, to my surprise on Thanksgiving Day (1 week ago) I took my kids to Old Country Buffet for Thanksgiving Dinner and I knew I had money in my account and when they swiped my debit card it came back as declined. I was shocked and extremely embarassed and didn't know why it happened.
Since it was a Holiday I had to wait until the next day to contact my bank and inquire as to what happened. It seems that Capital One got a judgement for 1,044 dollars from me and had frozen my account. To make matters worse, my 2 week paycheck went into my account that Friday AM (from direct deposit) and I couldn't touch the money I needed to pay bills and put food on my table. I had to stop my direct deposit at work and I have no idea how I can even cash my paychecks in the future until Capital One leaves me alone. I feel they may move to garnish my wages in the near future since I'm $400.00 short of what they want in my checking account. I was starting to get ahead financially and now I am set so far back I feel I may not be able to recover for at least another year. All of this happened of course right at the Holidays, so my kids will not have a Christmas either due to this. My children are the most loving and wonderful kids anyone has ever met and it breaks my heart that this has transpired. My ex can't help with Christmas for them either since she depends on my giving her $700.00 per month in child support and is currently not working. I feel so violated by Capital One


To help keep me as a potential future customer, I would like the following:

What I'd really like done about it is that a law be passed that will not give big rip off corporations the power to keep all your money but that'll never happen.
What I'll settle for is alot of negative publicity for Capital One and thier shady dealings, so as to protect other consumers who could get financially ruined by trying those rip off artists

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2001-11-30:
I to am a capiotl one customer and they do this I know they say no annual fees and then when you get your bill you are charged 69.99. I had a card with them and I paid it off and canceled it or so I thought to find that they had let some Fishing magazine tack on a subscribtion and now they say I owe 69.99 plus late fees because I did not pay the bill.......
Posted by Anonymous on 2001-12-03:
I know Capital One attempts to reach me day and night when my monthly payment is late. They also send "late" letters, so ... unless your phone was disconnected and you moved, I can't imagine how you were completely blind-sided by them! It may be too late to work with them now, but in the future, TALK to your creditors, believe it or not, they want their money enough to work with you! My husband just got $148 in fees from one of our C-1 accounts, and $58 from another C-1 account removed this weekend. With that assistance, we were able to make the minimum payments! Good Luck to you in the future : )
Posted by jc on 2001-12-04:
You shouldn't have blown them off. I feel sorry for your situation, but if you made an effort to put things right it wouldn't have gotten that far.
Posted by Anonymous on 2001-12-12:
THEY ARE A VERY CROOKED COMPANY AND THEIR GOAL, I BELIEVE IS TO CONSTANTLY RIP OFF THE WORKING POOR. AND THEY HAVE THE NERVE TO DO ALL THAT ADVERTISING ON THE TELE. WELL WATCHOUT FOR THEM, IT'S A BAD MOVE.
Posted by Anonymous on 2001-12-28:
To Ms.Red,
I too tried to close my account and got fees charged like a credit card club. They don't understand the word "close"-- I wonder if they understand the word "sue". DeeKay
Posted by Anonymous on 2002-01-18:
Capital one must be stopped.......we are human and we do need to survive....adding on more fees and unauthorized charges after the card is closed cancelled too........is not fair.....they are the only industry that is making money....like terrorist do......
Posted by Anonymous on 2002-02-25:
I know lots of people who have had similar problems with this company. They are really good about charging fees for nothing and running up your account. get rid of them even if you have to get a Real bank to take it over.
Posted by Anonymous on 2003-03-28:
I work for Capital One in the collections department. You blew us off, you paid the price. Tough. Then you say "if capital one wants to keep me as a customer"... If they did, they wouldnt have sent you to a collection agency to garnish your wages. You're a loser, plain and simple. Next time pay your bills. Credit cards are a privilege, not a right. No one put a gun to your head to sign up for the card, and no one forced you to start charging. The member fee is $59.00 max, how much over the limit could you have possibly been? You blew it off.. so stop whining. Next time pay your bills!!!
Posted by cyberziz on 2003-09-02:
Capital One Collection Agent. What about those who have paid, in full and had out and out false information sent to the credit reporting agencies. How about a letter from YOUR company that states account paid in FULL, and one of you very special people stated "charged off, paid less them full amount". I wonder how you sleep at night?
Posted by Anonymous on 2003-09-30:
For the Capital One Collection Agent. Perhaps you can explain why your company once paid in full, committs FRAUD and Slander? I am a former customer who did pay you IN FULL, have a letter stating such, and yet one of your super customer service individuals sent "Charged off, not paid in full"? How about payments sent in and never credited to account? How about continued charges on cards that were requested to be closed? How about charges for discount services, card protection, etc. not requested? I really wonder how you can sleep at night knowing what you know about the company you work for. Also perhaps you can explain to the public about the number of corporate officers who were apparently resigned due to SEC violations? They say graft and corruption start at the top and filters down. Apparently so. Additionally, one would sincerely hope that you are never in a position to ever have any money issues, I am sure your faith in Capital One will be reward enough,
Posted by browneyedgalof67 on 2004-07-17:
Some years ago my husband had a capital one account also before they were bought out by First Resolution Investment Corp. He was behind on payments and they called and offered him a settlement of accounts. He took them up on their offer adn mailed them a money order of $600.00 and gave them a promise of another $600.00 the next month to settle in full. After which someone from capital one called and verified recieving payment adn confirmed that the other payment would be mailed. Within a week after the call someone from First Resolution Investment called wanting payment in full. When my husband explained the situation and the settlement agreement with Capital One the man said there was no record of this agreement or the payment. So at this point my husband said he wasnt sending them anything else until this was resolved. Two days later they filed for a judgement without any court notification for the full amount including the $600.00 that he had paid. His check was garnished for months and in June 2002 the debt was paid in full and reported to the courts as such. I found through his credit report that this debt was still being reported as unpaid in February, 2004. I went to the courts and got a copy of the Satisfaction of judgement and mailed to all 3 credit bureas. It was removed from his credit report promptly. Only to reappear in June 2004 worse than it was before. Now it was being reported by First Resolution Investment Corp. Dba/Capital One as being unpaid and in collections for twice the original amount owed. After 2 days phoning and many messages left the only person I got to talked to was a receptionist who I finally asked if she was the only one who actually worked there. After all this I was becoming increasingly disgusted and told the receptionist, who by the way was very polite, if someone did not return my call before the end of the day they would be hearing from my attorney this time around adn the little amount they collected would be nothing compared to what I would be asking for...Guess what? They returned my call within 30 minutes this time. Only to tell me of course it wasnt their mistake but someone at the credit bureas but they would fill out all the forms to have this corrected by the end of the day.....Beware do not enter into a settlement agreement with these people.....After they get you to pay a large amount up front they run to the court house and file for a judgement against you.....and worse yet you may not even get credit for the huge amount you already sent.
Posted by Starlord on 2007-05-22:
Their slogan is, "What's in your wallet?" The rest is never spoken, but in actuality is, "Give it to us, right now!"
Posted by rhar on 2009-01-17:
The problem with customers of Capital One are that they are highly ignorant and take very little responsibility. They're ignorant by not reading there terms and agreements before trying to dispute a charge. I understand fees may be high but you received 12 statements in a year which outline your terms and agreements and your welcome package which also outlines your terms and conditions. If your going to dispute something then don't agree to it in the first place. As a part of the terms customers willingly agree to they have to take the responsibility to make sure there is enough room for a membership fee or finance charges or anything automatic to post. Also a membership fee is an annually fee which is nothing new to an account however customers cant afford $59 every 12 months? How about you try to run a credit card business without fees, at the end of the day its not a charity, its a business. Any business has the goals to maximize profits. You complain that the fees are to high and people don't have jobs so they should cut fees, well then capital one would go down and Capital One employees would be jobless make the economic situation worse. C'mon think for 2 seconds before you open your mouths.
Posted by jktshff1 on 2009-01-17:
The problem with Capital One (like most of these companies) is that the bs they write in their statements takes a lawyer, accountant, and the government to decipher and understand just what the heck they are saying.
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Kmart Corporation
Posted by on 11/12/2001
WEST HILLS, CALIFORNIA -- On October 5, 2001, I purchased merchandise from your Kmart store located in West Hills, California. I had been shopping in the store for about an hour, and proceeded to the check out counter before closing. There were two Caucasian women in front of me in line, and they both used their credit cards to make their purchases, with no problem. When it was my turn the cashier Marci scanned my purchase. I proceeded to swipe my Visa Check Card through the terminal at the register. I gave her my credit card and driver license. The floor supervisor Hosai came over to the register and took my credit card and driver’s license from Marci, she very rudely told me she had to check my credit card. I watched her walk away with my credit card and drivers license and instead of going to the Customer Service counter she went to the back of the store. I waited for 15- 20 min. During which I had Marci page her several times because I wanted to know what the problem was and I asked her repeatedly if this is Kmart credit card acceptance policy.

Unfortunately, no one could give me an answer. I asked Marci to call the Store Manager, Rory Mullan, who had walked by the register several times and did not stop once to see or inquire about the problem. I saw the Store Manager, Rory Mullan go into a front office and never came back out even after he had been paged. Finally, Hosai return with my credit card and drivers license, and I asked again about the delay, and what are Kmart’s policies with credit card transactions. Hosai still could not explain the problem or policy. Hosai then gave the card to Marci and it was approved with no problem.










I was so distressed about being treated in this manner that I did not check my shopping bags. When I got home I noticed some of the items I paid for were not in the shopping bags. I had to go back to Kmart on Saturday, October 6th, 2001 to pick up my items; which was a further inconvenience. I had called Kmart at 8:00am on Saturday to speak with the manager, I was transferred to a manger named Gabi, I explained the problem to Gabi, and she could not give me an answer. I was transferred to the Store Manager Rory Mullan. I asked Rory if what happen to me on Friday night was Kmart credit card policy and he stated ”No” and he would talk to the floor supervisor Hosai that was on duty that night. I asked Rory would the items I purchased on Friday night is held for me to pick-up at the customer service counter, Rory replied “Yes”. I arrived at Kmart Saturday afternoon, went over to the customer service desk asked Hosai (who was working the customer service desk) if she was hold my purchase from Friday night. Hosai stated “No”. I had to send my friend Joy to run around the store, pick up the items I had purchased from Friday night. Rory told me my purchase would be waiting at the customer service counter; which was a lie. Rory was not available Saturday afternoon; I had to speak to the Assistant Manager, Felix. I asked Felix what Kmart policies on credit card transaction are; his answer was every Kmart has different policies. I asked him for the different polices in writing. Felix did not have the answer either, gave me the telephone number to Kmart Customer complaint line. I filled out a slip with my name and telephone number and gave it Hosai; I have yet to hear from Rory Mullen.

On Monday, October 8, 2001, I called the customer service complaint line. The operator, who took my complaint, found my situation amusing and started to laugh. I do not find anything amusing about this situation. Its obvious Kmart’s customer service department needs more training on professionalism when assisting customers.


Unfortunately, Kmart’s customer service was poor. I feel I have been treated unfairly because of racial profiling and lack of knowledge of company policies. My rights as a consumer were violated. I was treated like a criminal and I also fear I was a victim of fraud because I have no idea what was being done with my credit card and drivers license while not in my presence. I am seeking compensation for harassment and racial unfairness, and mental stress against Kmart Corporation. I look forward to your reply and a resolution to this incident, and will wait until ten business days for a response, before I seek legal assistant and media publicity. Thank you for your time.




(818) 343-1304





To help keep me as a potential future customer, I would like the following:

I would like for your company to look further into the racial profling and consumer credit card laws.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2001-11-24:
If it hasn't been made painfully evident to you, then let me explain. Blacks can not be trusted. Just because you present your credit card we can not trust that you didn't aquire it illegaly. If you don't have cash then we really need to make sure that everything checks out okay. The stores in my district have lost a great deal of money due to credit card purchases that were from stolen cards and the major offenders are black. That is not racial profling it statistical fact. Unfortunately the money lost in these transactions have to be passed on to the custumer, and they end up paying for your illegal actions. So if you have to wait an extra thrity minutes to save our leagal paying caucasian custumers money then so be it.
Posted by Anonymous on 2001-11-25:
To the West Hills District Manager,

I never said I was black, so why would make this assumption.
Posted by Anonymous on 2001-11-25:
This managers response is absolutely ridiculous! You deserve to be fired!
Posted by Anonymous on 2001-11-26:
Actually I'm being promoted. Since I have cracked down on the credit card and bad checks scams that ethnics try to pull, profit has come up due to less rip offs. My boss is very happy with my performance.
Posted by Anonymous on 2001-12-02:
To the "manager": I highly doubt that you are who you say you are, but I do suspect that you do practice racism on a regular basis. Rest assured that your practices will catch up with you, and that you'll be out of a job. I further hope that you are sued for your discriminatory practices. Also, be aware that a great many of shoplifters are little old white women, whom no one would ever suspect of commiting a crime. Have you ever heard of a self-fulfilling prophecy? If you look for something hard enough, you just may find it.
By the way, I'm white. I'm sorry to share the same race with idiots like you.
Posted by Anonymous on 2001-12-04:
It was painfully evident that the West Hills District Manager is not whom he say he is, if so he needs to
make sure that he has his SECRETARY type all his emails. Due to the errors in grammer and the text of the message
you know right off top that he is no professional.......
Sound like he could use the person who made the complaint against Kmart, I must say that he\she
was very articulate in composing the letter and I think they might want to give her what ever she's
asking for if this person is a manager than you just got Kmart a civil lawsuit. smile
s


Posted by Anonymous on 2001-12-04:
It was painfully evident that the West Hills District Manager is not whom he say he is, if so he needs to
make sure that he has his SECRETARY type all his emails. Due to the errors in grammer and the text of the message
you know right off top that he is no professional.......
Sound like he could use the person who made the complaint against Kmart, I must say that he\she
was very articulate in composing the letter and I think they might want to give her what ever she's
asking for if this person is a manager than you just got Kmart a civil lawsuit. smile



Posted by Anonymous on 2002-02-13:
It is also painfully evisent that you ALL need some type of schooling. Wether it be in spelling, double posting etc. He didn't say all thieves were black.
Posted by Anonymous on 2002-02-13:
And another point is evident that you are not the brightest poster in the world is the fact that you post your phone number on a public message board. How stupid is that?
Posted by sanreay on 2004-05-10:
I agree that your treatment was bad. I have also received similar treatment from Kmart in the Bronx. They checked my credit card, told me they did not have a store manager and asked me if I thought they had nothing better to do than tell me before I got to the end of a long, long, line, that that register did not accept debit cards. I am caucasian.
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Problems with Movers
Posted by Yuvrajmathur on 11/12/2001
I had selected Americas Best Movers for my move from Wheaton IL to Redlands CA. This was based on the quote given to me by Issac who works as a Relocation Consultant. I had given him a list of items in my household and he sent me a quote for $1995 for 570 cubic feet. After the truck driver loaded all my goods, he said that the total goods were more and it will cost me $3350. There was absolutely no means to find out if the goods were within the 570 cubic feel as quoted in the initial quote or a thousand cubic feet as claimed by the driver.
The driver Avi also asked me to initial at a number of places on the form before he can start loading the truck. This included the part where I would be compensated at the rate of 60 cents per pound in case of any damage or loss. At that point of time I was given no other option. Before booking I had inquired from Issac and he had told that there would be an insurance coverage of $50000.
Issac, the relocation consultant and Avi, the truck driver had assured me that my goods would reach Redlands, CA before the 26th, the date I was supposed to move into my apartment. Avi had pressed us repeatedly to pick up the goods from our apartment on 14th instead of 16th of September and we obliged. After reaching Redlands, CA when we contacted the office on 26th September, I was told that the goods would arrive that weekend. I was upset as I had planned everything based on the availability of the apartment and arrival of my goods. From 26th of September, for 28 days we were without our belongings and without any information about our goods, with no idea if we will ever receive the goods. Throughout this period, whenever I called the company, I was told to call back after a couple of days.
The attitude and tone of the employees, especially Joe, was arrogant and unprofessional. I got the impression that they had no intention whatsoever of delivering my goods. At no point of time did I get the status of my goods. When I asked Joe that I be compensated for the delay, he indicated that I send him the remaining amount if I need my goods. Between September 14th, when my goods were picked up from Wheaton IL and October 23rd, when they were delivered in CA, no one called me even once to tell me where my goods were or when I will get them. The attitude of the employee was unprofessional and unethical. With two small kids, the amount of stress I had to undergo without my goods was unbearable. Without kitchen appliances / utensils, we had to incur a lot of expenses on meals. We also had to purchase clothes for the family to manage during the period. Apart from this, we had to incur costs in other basic necessities which would have been avoided if our goods had been delivered in time.
My kids were longing for their toys, books and other belongings everyday and we did not have an answer for them as to when they will get their stuff. All this was compounded by the uncertainty whether we will ever get our stuff back. On top of that the way the staff was treating us made us feel humiliated and scared. As soon as the receptionist found out that I was calling to inquire about my goods, she used to put me on hold that used to never end. I had to call over and over again to get a response – which always used to be “Call up in next couple of days”.
Finally when the truck driver David arrived with the goods 28 days after the promised date of delivery, he demanded that I pay him $150 cash upfront in addition to the remaining amount before he would unload the truck. Otherwise he would take back the goods. Having no other option, we had to give him the money to get our belongings, and a lot of them were damaged. On top of this they did not assemble or organize the things that they had dismantled during packing.
When I called up the office to get a complaint form for reporting the damages, I was told to call back after two weeks as the person dealing with the forms is on vacation.
Overall, I had a very unpleasant experience in dealing with America’s Best Movers where I had to undergo a lot of mental stress as well as financial strain. The employee attitude towards servicing me changed after they picked up the goods. I was treated with arrogance and felt humiliated in dealing with the employees.


To help keep me as a potential future customer, I would like the following:

1. Reimburse the total amount that was charged for the move.
2. Compensation for staying without our belongings for 28 days, from September 26th to October 22nd. This should include the amount we spent on food, clothes and other articles necessary for survival.
3. Hundred and fifty dollars that were forced from me by the driver David.
4. Compensation for the stress we had to undergo due to the unprofessional, anti-customer attitude of your staff.
5. Compensation for the broken goods that include coffee table set, dining table set and a dresser organizer.

America's Best Movers
1535 NW 65th Ave,
Plantation, FL United States 33313
(954)485-2444
www.americasbestmovers.com



At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2001-11-14:
America's BEST Movers? Doesn't sound like "best" to me! I suggest you sue these losers for every penny they've got.
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Gas range
Posted by Tossonac on 01/06/2004
PHILADELPHIA, PENNSYLVANIA -- We have a Roper(whirlpool) gas range that spontaneously shuts off while baking. This has happened more than ten times in the past year since purchase. The service people have no idea how to fix it, and the company refuses to stand behind their products and issue either a replacement or a refund. Is there a lemon law for appliances because this one surely is a lemon. My family will never buy Whirlpool or Roper again.
     
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Posted by Anonymous on 2004-01-06:
Please have your appliance/connections checked out by a professional. More and more appliances are equipped with safety features now, that automatically go into effect when there is a problem, hazardous condition, or danger. The fact that it is spontaneously shutting off could possibly be saving your life.
Posted by seattleGirl on 2004-11-27:
I have had exactly the same problem with my whirlpool gas range (SF367LEKQ). I've had every part replaced at least twice and I've had the electrician rewire and verify the ground on the outlet that the range is plugged into. There has to be something fundamentally wrong with this range. I agree with you that I will NEVER purchase another whirlpool product. But, I'm out 700+tax on my range. Has anyone had any success getting anything out of whirlpool?
Posted by bzgirl on 2006-10-18:
I also have a Whirlpool that has the same issue. The oven burner was replaced by this service person. We will see if that works. It is my understanding that a "service bulletin" was issued by Whirlpool for this defect. My model #SF387LEGW
Posted by operator on 2007-01-22:
My Whirlpool oven is a nightmare. Sometimes it heats up and other times it doesn't. I will never, ever purchase another Whirlpool item again! I tell everyone I know to never purchase Whirlpool appliances. They are junk and the company does not stand by its product. They are not customer friendly at all!! I will be replacing all my Whirlpool appliances in the very near future with a different brand.
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Poor Quality of Whirlpool Product
Posted by Integrity329 on 02/21/2002
OHIO -- Big Whirlpool Brand Problem

I purchased a Whirlpool glass cook top, and sealed burner gas stove and all the parts covered with porcelain(grates, caps and beauty rings) are so defective that the porcelain, with very little stove use, chips off, and the rings warp. This even happens to areas that are never in contact with a pot or pan. Luckily, but also unfortunately, I purchased an extended warranty from another company who has replaced the defective parts numerous times after seeing how deteriorated they are. The warranty company advised me to contact Whirlpool personally in hopes of having something done due to the poor quality of this product,because their hands are basically tied concerning this matter. I have contacted Whirlpool on numerous occasions and have literally pleaded with them to send someone out or to allow me to mail them the said defective items for them to study/view, and to please rectify this problem. I would have genuinely appreciated a replacement model or a refund for the purchase price, even losing the $100+ I paid for the aforementioned extended warranty. I even called stating that some of the porcelain was already coming off inside the plastic bag that the beauty rings were in from the manufacturer before I even used/installed this replacement item. All the Whirlpool company has done is to refer me to yet another area of their corporation, and so on and so on. The end result is that they will not stand behind their product and my warranty will soon expire leaving me with a real eyesore of a Whirlpool product !!! Has anyone out there had a similar problem with their stove top, or do you know of anyone who has? Has anyone out there had any negative dealings with Whirlpool, and, if so, was Whirlpool at least responsive? I feel it is such a shame that we are encouraged to buy extended warranties for the products we purchase today, and that such inferior products are marketed. I even feel it is more shameful to be basically ignored when consumers are not assisted with such poor quality from a manufacturing company such as Whirlpool. I would sincerely appreciate any responses any of you might be able to afford. Thank you. Integrity 329

     
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Refusal to honor warranty
Posted by SummitEPA on 04/27/2004
LAKEVILLE, MINNESOTA -- We got a Whilrpool Gas Range / Oven last summer. After about 6 months, we started getting intermittent power failures (oven just shuts off) After sending a service worker to replace 2 parts, ( and never running any diagnostics on the oven itself ) they refuse to do anything more with it because it is not installed on a dedicated circuit. The range is installed in an existing location where 2 other gas ranges had worked fine for about 12 years each, and the install manual says they "Recommend" a dedicated circuit. I'll never buy Whirlpool again and am planning on pursuing legal action against them.
     
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Posted by dd2 on 2004-04-28:
Spend a few bucks, get a dedicated circuit (it would probably be good to have anyway) and then when it still doesn't work, as we both know it won't, take the legal action and make them fix the stupid oven AND pay for you new circuit. Then next time maybe their $3.50 an hour "help desk" will try to be a little more helpful.
Posted by Slimjim on 2004-04-28:
dd2 is on the right track. Get the dedicated circut. Unless the present outlet has a heavy load on it like the frig and/or micro, it probably isn't that. Since you did what they said, they are going to have to accomidate by fixing or replacement of product, and a good CALM arguement about the eletrical upgrade recommendation may get you compensation. Or, they were right and your stove now works. Either way will work towards resolution. If you don't run the service, your stuck in a stalemate.
Posted by yordreammuse on 2008-12-26:
I just have to say I understand your frustration. I had the exact same problem with my Maytag stove. After we got a dedicated circuit they extended our warranty for an additional year at no extra charge. I also recommend getting the dedicated circuit.
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Buyer Beware!!!
Posted by on 11/20/2003
LITHIA SPRINGS, GEORGIA -- My gas oven (less than 2 yrs old) stopped working but I could still use the burners on the top. I called Whirlpool 4 times before I could get an appointment for service. I finally scheduled service and they told me the date and that someone would be calling me to let me know what time. The next day no one called me to let me know what time they would show, I called Whirlpool again and they said I needed to call the service company. I called the service company at 5pm and they told me they would be there at 6:30pm, I informed them that I could not sit and wait that I had made plans.
I called Whirlpool back and filed a complaint against their service company and against them because of the service. I finally had to call a repairman. The repairman told me that heat from the stove top burner had gotten under the hood on the stove and the wires got hot, melted and shorted the computer board. He told me that it would cost $200 to fix a $375 stove. I have been trying to get a hold of a supervisor at Whirlpool with no luck!!
The repairman said he had seen problems like this for this type of stove.
     
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Help the US consumer
Posted by Thegame2567 on 01/25/2002
Please consider starting a segment on consumer protections from companies that screw its customers over again and again. There is no accountibility from corporate america and consumers are being screwed over!

Thank you for taking the time to read this.
     
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Posted by Anonymous on 2002-02-21:
Big Whirlpool Brand Problem

I purchased a Whirlpool glass cook top, and sealed burner gas stove and all the parts covered with porcelain(grates, caps and beauty rings) are so defective that the porcelain, with very little stove use, chips off., and the rings warp. This even happens to areas that are never in contact with a pot or pan. . Luckily, but also unfortunately, I purchased an extended warranty from another company who has replaced the defective parts numerous times after seeing how deteriorated they are. The warranty company advised me to contact Whirlpool personally in hopes of having something done due to the poor quality of this product. Their hands are basically tied concerning this matter. . I have contacted Whirlpool on numerous occasions and have literally pleaded with them to send someone out or allow me to mail them the said defective items for them to study/view, and to please rectify this problem. I would have genuinely appreciated a replacement model or a refund for the purchase price, even losing the $100+ I paid for the aforementioned extended warranty. I even called stating that some of the porcelain was already coming off inside the plastic bag that the beauty rings were in.from the manufacture before I even used/installed this replacement item for. All the Whirlpool company has done is to refer me to yet another area of their corporation, and so on and so on. The end result is that they will not stand behind their product and my warranty will soon expire leaving me with a real eyesore of a Whirlpool product Has anyone out there had a similar problem with their stove top, or do you know of anyone who has? Has anyone out there had any negative dealings with Whirlpool, and, if so, was Whirlpool at least responsive? I feel it is such a shame that we are encouraged to buy extended warranties for the products we purchase today, and that such inferior products are marketed. I even feel it is more shameful to be basically ignored when consumers are not assisted with such poor quality from a manufacturing company such as Whirlpool.
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Reunion
Posted by Susanstarr on 01/21/2002
I lost custody of my six children when they were all very young. My age and health
are failing me. I just which there was some way I could reunite with my children just
once to tell them I never stopped loving them.

Could you please help me find all of them and set up such a reunion.

Thank you for taking the time to read this.
     
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