7-Eleven, Inc.

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Don't expect to be treated fairly if your Fat
Posted by on
EVERETT, WASHINGTON -- I was recently at my local 7-eleven on 4th Ave in S. Everett, Wa When the girl driving in from of me parked in between the pumps. I rolled down my window and asked if she would please move up. She said something to the effect of if I would move my two chins a little more than maybe I would have room. We got into a verbal sparing match in the parking lot. While entering into the 7-eleven she said I spit on her and demanded the employees of the 7-eleven call the police. It was completely stupid and childish but I knew I had to wait for the police to come and I was not worried ~ I had done nothing wrong. I asked Moe (clerk #1) if he would ring me up that I would be happy to leave my license with him and that I was not leaving but would like to pay for my drink now and put $20.00 in gas on #1 he ignored me. When the girl who had accused me of spitting on her went to the counter and purchased her drink and also had gas put on her pump with no problem. I asked him why he would ring her up and not me and he ignored me. The girl came back inside and was telling both employees that I spit on her, and why do fat girls always think they can fight and she made another comment of me being fat and stupid to another clerk, Karen, I said to the girl, "Shut up B***H". Karen yelled at me and told me to watch my mouth, I looked at Karen and said what about her? I was ignored again. When the cops did show up the employees admitted they had not seen me spit on the girl. After the cops left I then went back into the store and asked for the store manager. When I was told he was not there I asked for the clerks name and the number to the store manager. He would not give me that information. I asked why not? He said it did not matter and I did not need it. I said I was not leaving without the information. Karen then gave me a receipt and said I could call that number. When I called that number Karen answered the phone and I asked for the manager. She said he was on vacation, I asked for the district manager and she said she knew who I was, said that I had spit on that poor girl and said I would have to go through the proper chanels and hung up on me. I called awhile later and Moe answered the phone, when I asked for the store manager he said he was the store manager. When I said no you are not he said that if I came to the store again they would call the cops saying I was harassing them. I honestly feel that the girl who made the false complaint was given preferal treatment because she said she was pregnant and was young and pretty where I am fat. So where do you go from here? I have been going to that store for three years and because of a pretty face I go from knowing almost every clerk (evening shift) to being treated like trash because I don't have a tight body.
     
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Alain on 2010-05-11:
It's very possible that their reaction had nothing to do with your appearance. They very well might have been scared. Give them some time to forget about the whole thing (a week or two at least) and then continue going there if you want to. Or find another convenience store that suits you better. Chances are 7-11 will happily take your money if it doesn't involve an altercation.
Anonymous on 2010-05-11:
http://www.7-eleven.com/ContactUs/tabid/184/Default.aspx

7-Eleven Store Inquiries, Comments or Complaints:* Customers may provide feedback or request information about a 7-Eleven store, its personnel, products and services.

http://webclarify.7-eleven.com:7001/CR/select_country.jsp

7-Eleven, Inc.
Customer Relations
Loc. 231
P.O. Box 711
Dallas, TX 75221-0711
Phone: 1-800-255-0711
Cristine on 2010-05-12:
Alain ~ scared of what? I did not do anything. The employees even admitted that they had not seen me spit on that girl!
Venice09 on 2010-05-12:
Cristine, maybe they were afraid of an altercation. But if that was the case they should have stayed out of it and not taken sides. They could have called the police if they thought it was necessary, without siding with anyone. I think Alain gave you some good advice. People have short memories when it comes to these things. Give it a couple of weeks, go back and see how you feel about it. I do think the employees gave your a runaround, and you might want to register a complaint or feedback via the info provided by ProConsumer.
dan gordon on 2010-05-12:
almost all 7 11's I've seen has the phone numbers near the door with the store number etc.
Anonymous on 2010-05-12:
Unfortunately, it is not a perfect and ideal world in which we live. There are going to be times that we are tested, and how we resolve the problem is a true testament as to who we are inside. When she first made the overweight remarks, you could've responded, "Don't be jealous"! Don't let people control your emotions, or they control you. I hope this helps!
MRM on 2010-05-12:
Awesome philosophy, Justice!
Anonymous on 2010-05-12:
You should sue them for being prejudiced against fat chicks.
bunnyhead on 2010-05-12:
I would get a lawyer. Not only would I sue 7-11 for a lot of money, I would make sure the two winners who work at 7-11 get fired.
PepperElf on 2010-05-12:
"verbal sparring match"

perhaps it's me but, it sounds like the issue is really with the other customer, with whom you got into a fight with.


as for why they served her and not you... legally they had to, since it sounds like they had already started her pump, unless they were planning on giving her free gas.

Now if you two had started fighting BEFORE the gas had been started, it's perhaps possible that BOTH of you could have been ignored, and subsequently asked to leave.

I'm betting the employee never wanted to be involved in the fight to begin with since none of it was his fault
Anonymous on 2010-05-12:
I agree with bunnyhead...I mean the mental anguish you've suffered over this obvious discrimination just because you're fat is horrific....how dare they treat you differently because you're not tight? No excuse in my book.

I would also consider picketing this location with a sign that says "7-11 discriminates against Fat Chicks."
PepperElf on 2010-05-12:
but all of the anti-weight comments were coming from the other customer, NOT the employee

yes I understand being angry about the other woman's comments. I even understand wanting to have someone punished for making you feel bad.

that someone is the other customer. the issue is that you can't really do anything against her and can't punish her for the fight... especially since both adults were yelling & name calling.


that means the only one who really CAN be punished is the employee
but the only "wrong" thing the employee did was finish the other woman's transaction and not start the next.

one can only *assume* that meant the employee felt the same way about the OP but it doesn't actually mean it.

the thing is... it's not the employee's job to referee shouting matches between adults
nor should it be made their job
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Complaints About 7 Eleven and Other Retailers Who Don't Allow Bathroom Access
Posted by on
Rating: 3/51
DENVER, COLORADO -- People who are complaining about this issue need to know that these employees have to put up with uncivil and mad people who are worse than animals.

We have customers who clog the toilets, pee and poop on floor like animals and expect others to clean, smear the walls........use it as housing during bad weather, vandalize and graffiti.....the list is too long......

So, before you complain next time, keep this reality in mind.....
     
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clutzycook on 2013-05-22:
That may be true, and you have a very valid point. But when you have to go so bad it's practically leaking out your ears, it's difficult to keep that in perspective.
Cwazychicken on 2013-05-23:
If there's a public restroom then let customers use it. Luckily where I live they have public restrooms that people can't get away with that crap......
ok4now on 2013-05-23:
It only takes a few pigs to ruin it for everybody. I'm sure when using their home bathroom they don't clog the toilet and have pee and poop on the floor. So why do it just because it's a public bathroom? Personally I try to cleanup out of respect for the next person that will be using it.
GenuineNerd on 2013-05-23:
I have run into many instances where a convenience store, gas station, restaurant, or other business does not provide a public restroom, even to paying customers. In some cases, these are older stores, often in inner city areas, that were never built with a public restroom to begin with
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Restroom
Posted by on
The employees at night shift at the 7-Eleven store they never let customers use the restroom including myself and they get an attitude attending customers. The 7Eleven it's located at Harry Hines and Walnut Hill St In Dallas Texas.
     
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Starlord on 2011-07-03:
I have been in many 7-Elevens, and not one of them has restrooms for customers, mainly because the restroom is also their locker room and a storage space. In addition, there is too much in the way of injury-causing items that could open them up to a lawsuit if someone got to fooling around back there. It is not like a restaurant that is required to provide restroom facilities.
jktshff1 on 2011-07-03:
I would check with your local health department. Most 7-11 & convenience stores sell prepared food, which in a lot of communities requires the availability of facilities for washing your hands.
anonymous on 2011-07-03:
Don't 7-11's still sell gas like most convenience stores? We don't have any anymore around here, but when we used to they were the same as the rest of the convenience stores, selling gas, etc. In Florida if the place sells gas it is required to have a public restroom available at all times.
Anonymous on 2011-07-03:
Ask if it is the policy at night. It could very well be an employee safety issue.
madconsumer on 2011-07-03:
having lived in dallas for 15 years, that area of dallas is not safe after dark. if the restrooms are open to customers in the day, but not at night, it is for the safety of the employees.
trmn8r on 2011-07-03:
I, like others, wonder if this is a safety issue. That is a logical explanation. I don't know what the regulations are, but I'd almost give the nod to breaking rules if it means making things more safe for the employees.
spiderman2 on 2011-07-03:
Some 7/11s have gas and some don't. My family was just travelling and the boys all used the bathroom at 7/11. It was a public restroom. I am imagining from this complaint, that this particular 7/11 doesn't have bathrooms that are for public use. Otherwise, wouldn't customers just walk in and use them? Sounds like they are locked or in a back room.
ChuhBaca on 2011-07-03:
Why is it such a big deal to let someone use the restroom? It seems just one more example of not treating others like fellow members of the human race.
clutzycook on 2011-07-03:
7-11 bought out all the White Hen's in my area a few years back. Naturally, they're not going to sell gas.
trmn8r on 2011-07-03:
Why is it such a big deal? I'd consider asking an attendant or the relatives of a dead one who has been assaulted or murdered in the dark of night. That seems to be when a lot of this kind of activity takes place.

Of course, robbers can come in with guns blazing and never make a potty stop. Personally, I'd feel safer if the bad guys are only coming from one direction, and not have to worry that an accomplice is going to help jack me after he does his business.
GenuineNerd on 2011-07-03:
Often times, convenience stores do not have public restrooms, especially if they are in inner-city or high-crime areas, or if they're older locations that were never built with public facilities-just an employees-only facility off the store's office or stock room. If it is an employees-only restroom, sometimes store stock or employee personal belongings would be stored there. I have seen a convenience store restroom once that was also being used to store soft drinks and beer. Keeping such restrooms off limits to customers, especially at night, would be a safety issue as well, since robbers can hide in a restroom.
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Cashing Money Orders
Posted by on
Why is it 7-eleven can sell you money orders but refuse to cash them out if you decided you didn't need it.
     
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Anonymous on 2011-05-29:
If it isn't made out yet just make it out to yourself and cash it. Normally refunding mo's minus the purchase price isn't an issue with a receipt and proper ID.

If it is already filled out, you usually write on the back that it was not used for its intended purpose, and fill out a claim form to be reimbursed.

Ask the manager of the 7-11 where you purchased it why they won't refund it.
Anonymous on 2011-05-30:
great review, very helpful!!
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7-11 Sucks
Posted by on
Well since today was the 11.7/11's Birthday..so nationwide they were giving out FREE slurpies because it was their birthday. So me and my friends decided to go get free slurpies. Instead they made up a million excuses why they didn't give us slurpies. And they lied and tried calling the cops on us. and they cursed at us. So we cursed back at them. and we left the store. They are very Disrespectful. 7-11 is Just HORRIBLE. I'd rather stick to McDonalds and Burger King.
     
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spiderman2 on 2010-07-11:
Right on their website is says "at participating stores, while supplies last."

From another site mentioning this promotion:

"Free slurpee day 2010. Today is a FREE Slurpee day. Go to the nearest 7-11 and get your FREE slurpee. Each store will give out 1,000 of the 7.11 ounce drinks on a first come, first serve basis July 11."
PepperElf on 2010-07-11:
sounds like they weren't one of the first 1000 and tried to cause a scene


Starlord on 2010-07-12:
Either that, or the store was not a participant in the promotion, and when what must have seemed like a gang descended on them, they reacted in a reasonable manner.
yoke on 2010-07-12:
Either that or they did not want the small size that they were given out and expected to get the size they wanted for free.
We had NO problem getting our free slurpee's. The kids in front of us wanted the large slurpee for free and were told they had to pay for those. They were a little upset, but paid for them. They were rude with the cashier, until the cashier pointed to the display of little cups and sign that stated they were the free ones. the kids then apologized to the cashier.
jktshff1 on 2010-07-12:
kid's apologized!!!! will wonders never cease.
yoke on 2010-07-12:
jkt, it was a sincere apology too and there were no adults to tell them to do it. Most kids are very respectful. Having 3 teens and a houseful of adopted teens(we are the hangout house) I can honestly say I would rather be in a room full of teens than a room full of adults. I get please and thank you all the time.
Helpful on 2010-07-14:
Stay in school!
geo. on 2013-05-23:
7-11 is just another international business that cares nothing about their American customers. My advice... buy else where. Let 'em move to Japan where their owners reside.
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A 7-Eleven so Rude and Disrespectful to Kind Patron
Posted by on
PACOIMA, CALIFORNIA -- The 7-Eleven at 10711 Glenoaks Boulevard, Pacoima, California, 91331, would not accept my scratched quarter by proxy via an employee who acted so rude and unprofessional it is amazing he is employed by 7-Eleven. How do you treat patrons of a business with unprovoked hatred and disrespect? All other vendors and food machines and newspaper machines accept that same quarter.

I walked out the door when I was told my quarter would not be accepted and I left more money than the price of the candy bar and the candy bar all on the counter and nobody in the store including the rude disrespectful and unprofessional man said anything. I will never go to that particular store again therefore I will not be subjected to some sick employee's unprofessional rude hostile service.
     
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vickinyogi on 2007-04-05:
This is a good review that helps me decide if I will go to another store in that same area.
*Brenda* on 2007-04-05:
Uhh OK. Of course you think it is a good review. You WROTE it.
Anonymous on 2007-04-06:
lol....good catch Brenda! For your reward, you get a brand-new UNSCRATCHED quarter!
*Brenda* on 2007-04-06:
YESSS!
Anonymous on 2007-04-06:
I voted this review NOT HELPFUL! It is a good intro for a joke....."A guy named yogi with a pocket full of scratched quarters goes into this convenience store and......."
heaven17 on 2007-04-06:
By proxy?
Eeps.
How's that pretension workin' for ya?
Skye on 2007-04-06:
Why is this story all over M3C???


And Z, when I first read saw it in the community forum, I thought it was the intro to a joke.

Yogi make no sense.
Anonymous on 2007-04-06:
Agreed.
vickinyogi on 2007-04-08:
This is helpful advice. The story is truthful and maybe if you are a critic you will have to deal with being imposed upon in a rude disrespectful way. This individual handled it in a way that is legal.
DebtorBasher on 2007-04-08:
So, if it's "legal"...then why are you complaining...I'd think you would write a compliment on the guy...besides, I doubt that he refused scratched quarters from all the customers....maybe he just doesn't like the way Yogi looks.
*Brenda* on 2007-04-08:
This is one of the worst reviews I've seen on here.
Michael Ables on 2007-05-23:
Hi Vickinyogi

Interesting choice for a screen name

Is your personal appearance just as interesting?

Your appearance is a persons first perception of you. It can even set the tone of a conversation before it starts. I am not saying this is right by any means. But it is something you control, at least to a point.

If you look freaky deaky or like a bum or a thugged out crackhead, you will be unwelcomed in a lot of places by a lot of people.

I'm not sure if 7-11 cashiers receive specialized diversity training.

I bet they are trained about shoplifters and thugs. I bet they see it all in those stores.
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I purchased 13 gallons of sludge
Posted by on
INDIANAPOLIS, INDIANA -- On 08 October 2005, while travelling to New York, I stopped in the 7-Eleven Convenience Store located at I-70 and Post Drive in Indianapolis, Indiana. I purchased 12.77 gallons of sludge that has ultimately done over $14,000 in damages to my 2004 Isuzu Rodeo with the 3.5 liter Direct Injection engine. I have submitted numerous receipts substantiating my claim against them, yet they have done nothing. 12 miles and 45 minutes later I was at an Advance Auto Parts store putting HEET water remover, Lucas Fuel Additive, and octane booster trying to clear my fuel system out. Same month I am replacing my entire fuel system, next month I am replacing catalytic converters, next month I am replacing 5 of the 6 fuel injectors, now I need a whole new engine. They sent me a response to my request in the amount of $34.21 to cover the cost of the tank of sludge I purchased. I hardly find that amusing at all. If anyone else has had a similar incident from the same company, please feel free to contact me by email CaptAdams35@hotmail.com . I fully intend to bring this to light in the public eye, and possibly file a class action lawsuit against them. Thanks in advance for any assistance or support.
     
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Sparticus on 2006-07-14:
Oh man I would be fuming. I can see how it might be hard to prove unless someone is able to inspect the tanks while there still is a problem with the fuel quality. Otherwise it just becomes a battle of who is telling the truth. Good luck!
Doc J on 2006-07-14:
I know, it's hindsight in 20/20...but it may have been to your advantage to go back and purchase a gallon of their bad gas in a clean can (from the same pump) as soon as you realized there was a problem. No blame on you for not doing it...just a suggestion for those so-affected in the future. Any chance that a number of other customers had a similar experience? Good luck cap'n.
CaptAdams35 on 2006-07-14:
I just realized I had forgotten to add the fact that I have receipts from 12 miles down the road, plus contact with an automotive professional right after I left the station. All dated and stamped with times. There's no grey area for them to deny any of my charges. Again, thanks for your support in my endeavor.
Doc J on 2006-07-14:
Cap-If you haven't done so, you might try making posts on the hundreds of auto enthusiast and car repair sites that are out there. You may find someone else to stand with you in your complaint.
CrazyRedHead on 2006-07-14:
You need receipts from the gas station that you bought the gas from, which includes the receipt. Also, some gas from that station couldn't have hurt. It may be to late now, but do you know anyone else that has complained about that particular gas station and there gas.
CaptAdams35 on 2006-07-14:
I have the fuel receipt, and the fuel treatments receipt from 12 miles down the road, I had the fuel filter with the "sludge" residue in it, but it got "lost" when I mailed it to their insurance people. But, I did have a passenger that rode in my vehicle a lot before and after this happened. My father, the chief of the Oklahoma Highway Patrol, was aware of my vehicle's "perfection" prior to stopping there, and it's demise afterwards. I will check out the auto sites. Thanks for your help guys.
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Customer service
Posted by on
On Nov 11 I walked into a 7-eleven store in Macau, China, asking to have a coin changed in to smaller coins. I got the answer "only if you buy something". I would like to know if this is the official 7-eleven policy or if it is just the lack of courtesy and helpfulness of the personnel at this particular franchise (Rua de Campo, Macau, opposie Macdonald's).
     
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Slimjim on 2006-11-09:
It's certainly no policy I've heard of here. It's sounds like the clerk wasn't interested in any goodwill and probably wouldn't spit on you if you were on fire.
Hugh_Jorgen on 2006-11-09:
Could be a loss prevention thing - some retailers set up their cash registers so they can only be opened in the event of a sale - in theory, it lessens the chances of employee theft.
yoke on 2006-11-09:
It could also be a way to prevent a robbery. Once the register is open the person could rob the clerk. Besides, 7-11 is there to sell things they are not a bank to make change.
heaven17 on 2006-11-09:
A lot of places have the same policy for the same reasons as listed above. The clerk was certainly under no obligation to help you.
Anonymous on 2006-11-09:
Slim, that's a bit over the top isn't it? Don't feel you need to comment on every thread, OKAY?
Slimjim on 2006-11-09:
Trolling behind me again pirate? I've posted on two threads I think today and, oh yes, who cares what you feel.
Anonymous on 2006-11-09:
Just reminding you that this isn't your site or playground - and that casual readers may tire of reading your constant nonsensical postings. That's all.
J-Ro on 2006-11-09:
It isn't 7-11 Bank. They have no obligation to make change for you. Get over it.
Slimjim on 2006-11-09:
Once addy comes by and deletes your trolling arse again, that will be your reminder that this site isn't YOUR playground.
Anonymous on 2006-11-09:
Is there an Echo in here?
tander on 2006-11-09:
Convenience stores are not banks, if you need change, go to a bank. A lot of times, every time a cashier opens the till, out prints a no sale, and a lot of the stores have to record why the drawer was opened and no sale was made.
DORCAS on 2006-11-11:
Sure it could be a theft deterrent but all you would have to do is pick up a pack of gum to get them to open the register. It's not a big deal to do. Back in the day it was done all the time with no big hassel or suspicion. I see it done at local grocery stores even now. The guys was just lazy and didn't want to be a good samaratin. Plain and simple.
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