A Complete Pump and Water Pure

1 reviews & complaints.

Great Well Service Company!
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WAKE FOREST, NORTH CAROLINA -- I just wanted to let anyone in the Wake Forest/Raleigh NC area know that if you are having problems with your well, you should call A Complete Pump and Water Pure.

I had been having low pressure in my house for a while and tried for weeks to get it fixed, I had four other companies schedule times and then not show and one guy showed up and couldn't fix the problem himself, he said he'd be back with help and then never returned. I knew the problem was a bad check valve at the pump and was not comfortable pulling it myself because it was a 380 ft well. A couple of companies tried to tell me over the phone that the whole system would probably need to be replaced, without ever even seeing it. My well is only 4 years old and the flex pipe has 25 year warranty on it, but one guy tried to tell me it all needed to be replaced for about $2500! Most told me it would take at least 6 to 8 hours to pull the well and fix.

When I contacted A Complete Well and Pump, the owner Pam went over every possibility with me and told me my options over the phone. I scheduled them to come out the next day. It was the best decision I ever made, I only wish I had called them first. They showed up on time and quickly had the problem diagnosed and fixed. They not only replaced my check valve, they also optimized my pressure tank and switch and explained everything they were doing to me. They had the whole job done in under 2 hours and didn't try to talk me into replacing stuff that wasn't needed, unlike many of the other companies I had tried to deal with.

They were extremely friendly and professional and I would highly recommend them for any well problems. They also specialize in water filtration systems and while I didn't use those services specifically, I plan on having them come back once the chlorination is out of my well to test my water and help me with my sediment and iron issues. Thanks A Complete Well and Pump, you guys have earned yourself a new customer for life!

     
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User Replies:
Anonymous on 11/18/2007:
Chemman, excellent review and very helpful as well. I have been wanting to get my well dug deeper so as to get away from some of the sediment and to get some of the high acid out of the water. I put a filter on at the pressure tank which works fine for the sediment but I have to change it every 2 months. This review has given me the information I need to look fro a reputable company up here in the Asheville, NC area. Thanks man
chemman on 11/18/2007:
Lidman-You're welcome, I'm glad you found the review helpful. I hope you find a good well company, it was discouraging to find so many that were trying to rip me off. I have a small filter system on my system for sediment that I got at Home Depot, but lately I've been having to change it every week or two at most, so I think it's time to invest in something bigger and better.
Principissa on 11/18/2007:
Great review Chemman. We have a well in our new house. So unfortunately we may have those same problems.
chemman on 11/18/2007:
Principissa, Hopefully you won't have any issues, wells can typically last 15 yrs or more without needing service. The problem with mine was that when the builder installed it, they used two incompatible metals at the check valve fitting. If they have a copper fitting on the pump and use a brass check valve you can get electrolysis of the metal which eats it away quickly and cause it to leak and it will cause your pump to run constantly since the water will fall back down and continually be pumped up. It is only a $10 part and shouldn't take more than an hour or two in labor to fix, so if you ever develop that sort of issue, keep it in mind if companies try to tell you that you need a whole new system.
Anonymous on 11/18/2007:
Great review and info. Were on well water too but the local water company runs the pumps and we just buy water from them. Our lots are to small to run your own well. It's a good system except when there are droughts you can get heavy penalties for over use.
Ponie on 11/18/2007:
Good review, chemman. I live in an apartment so if there's ever a problem, I just pick up the phone and dial away. However, if I ever move to the Wake Forest NC region and find I have a bad check valve on my pump, I'll give them a call. :) In seriousness, I absolutely hate these places who, without really knowing what the problem entails, give an astronomical estimate over the phone. (VH)
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