AAA Battery Replacement Consumer Reviews - Page 3

CHARLOTTESVILLE, VIRGINIA -- I have been a longtime loyal AAA member. I replaced my 2007 SAAB battery which died in 2011 with a battery provided by AAA. It died in 2013 and then again in 2015. I called AAA and spoke to the call center. The call center said I would get a new battery and it would not cost me. I said I wanted to get a better battery for my car so my complaint was filed with customer service. I was promised a call back by Thursday or Friday which was about 2-3 days later so I waited and borrowed a friend's car.

By Friday evening customer service had still not called me back so I called back to the service center to see if I could speak to anyone. I was told that they would call me. Now, I had been without my car for a few days so I had a new battery installed by AAA under reservation of rights that I would request a refund and a new battery of my choice. Again I was assured that was the best option since AAA customer service had not called.

Finally, customer service called and would not replace the battery with a credit so I could buy a new battery. I am dissatisfied with AAA. I am looking for other folks who have been involved with AAA battery replacement program within the last 5 years and feel that their battery replacement service and AAA consumer service was not satisfactory.

CHERRY HILL, NEW JERSEY -- AAA Member for decades. Ecstatic about their new battery truck that comes to your house and replaces your car battery for about the same price as a Sears DieHard, which I've also used for decades. Battery dies within one year. AAA tech comes to house, tells me there's something wrong with my car. Dealer charges $90 for diagnostics to tell me the battery is dead as a doornail. AAA goes to dealer to replace battery. Car runs fine. When this battery dies - I'm going back to DieHard at Sears. I hope it's not this year, but I bet it will be. I love AAA - will not buy their batteries again. Absolute crap. I don't buy crap.

MARYVILLE, TENNESSEE -- An 82 year old woman suffered a stroke. Her auto sat in garage one year. While in Hosp, Her daughter came to assist her. The auto (Newer Honda) would not start, Battery dead from sitting too long. The daughter called AAA Maryville, TN. Billy from Foothills AAA came to fix. He sold her a new AAA battery although her Honda battery had at least 12 months warranty remaining.. (He took her Honda Battery.)

Approx 12 months later the 82 year old woman started to drive her Honda she discovered that the AAA battery was dead. The battery was removed, charged, it went dead in one day. Called AAA. They sent Maryville Foothills AAA, Billy came, advised he was the one who had sold the AAA battery. At that point he said he had to have the receipt to replace the battery. We objected, could not find the receipt. He called his supervisor, He told her He had replaced the battery, and it was in warranty. She told him to refuse to replace the battery, And if we found it later she would still not replace it. WONDERFUL PEOPLE.

BREA, CALIFORNIA -- This Review is for AAA Battery ONLY and not the roadside service. Bought AAA battery 27F due to the free replacement guarantee. It failed within 2 years. Called AAA expecting them to come out and replace the battery. They had me go to a AAA authorized shop to get the battery tested, was told not to take the battery out of the vehicle or the battery warranty would be void!

Spent 2 hours at the shop to test battery, told I needed a new battery. Also I needed to show the original receipt, call AAA. The operator authorized for a new battery, the shop said no! They need to see the original recipe. Found the receipt and the shop tells me they don't have the same battery size!!! WTF!! Got a new battery after spending 4 hours at the shop. WTH, AAA doesn't even have any authority over a AAA authorized shop???

The AAA Battery failed again after 1.5 years decided to go to Costco for their 1st interstate battery. Saw a lady walk in with a dead battery and Costco gave her a new one on the spot!! No hassles. No TIME WASTED!! I would never buy a AAA Battery ever again. The prices are higher and the hassle they put you thru is not worth it. AAA you dropped the ball on this BIG TIME!!

WALDORF, MARYLAND -- Don't ever buy a battery through the company. Have been with the company for 19 years and I buy a battery have it for four months and they want me to go through hell and high water for warranty replacement. Membership will be canceled along with travel packages for the future. Two hours on phone and they ask me to go to AAA to have further testing during pandemic. Two supervisors and their contractor lied. Membership will be canceled or not renewed in August as well as me not booking another trip abroad then them. I will share my experiences through ever social media platform. When a company doesn't stand behind their brand.

SAN DIEGO -- I bought a battery from AAA 2 years ago. I called AAA to get a jump today when the battery died. The person who took my call said the battery was under a 3 year warranty and I could get a new battery. The mechanic who arrived saw corrosion on the battery and explained that because “someone had tampered with the terminals and broken them, the warranty was null and void”. I rarely drive the vehicle. I've been going to to same mechanic since 1992 and have never had a problem. The “warranty” was a disappointment. I had to buy a new battery today. We'll see what happens the next time I need a jump start from AAA.

INDIANAPOLIS, INDIANA -- I called AAA for battery service because one of our cars would not start. The car had been purchased used 5 days earlier from a reputable major brand auto dealer. They replaced the battery an hour before we pulled out of their lot. The AAA battery tech arrived, was pleasant and jump-started the car. After letting it run for 10 minutes, the tech tested the battery and told me it no longer would hold a charge and would need to be replaced. I balked at the replacement and decided to take it to a local auto parts store. They tested it and found it to be a good battery.

After talking with a AAA supervisor, I learned that the tech was not an employee of AAA and was a sub-contractor and received a commission for each battery sold. I no longer have trust in this AAA benefit and have them do nothing more than jump-starting the car if I should need it in the future.

LOS ANGELES, CALIFORNIA -- I purchased this Jeep with AAA Battery in October 2019. The Battery looked brand new with a 6/2019 sticker. I stored the Jeep in my Garage because of expired tags and after 1 week it didn't start. I charged it twice and it ran down in couple of days even in my daily runner. So I know it is not an electrical short but a defective battery. I called Customer Service and refused to HONOR the 3 year free replacement warranty even when I gave the serial number saying AAA only honors as long as the original purchaser has the car.

This is the latest scam AAA is running. You buy a battery from Autozone or Walmart, they don't ask for the original purchaser -- they scan the serial number and honor, if the battery is defective. Then they tried to sell me a AAA membership. DO NOT BUY BATTERIES FROM AAA -- They are overpriced and as many reviews say DEFECTIVE and these con-artists do NOT honor warranties and washing their hands off liability with all kinds of excuses.

MANASSAS, VIRGINIA -- My car battery was not holding a charge. Took my car to AAA Manassas to get a free battery replacement. Was told they would only replace the battery for free if it could not be charged - which meant a wait of 4 hours or so while they attempted to recharge the battery. I chose to pay AAA to replace the battery. A month later the new battery died. Took it to a local car dealer who determined the battery was bad. So I had to buy another car battery. I do not recommend buying car batteries from AAA. There is uncertainty as to the quality of the battery, including how long it has “sat on the shelf”. Use AAA for towing & roadside assistance - that's what they do best.

TAMPA, FLORIDA -- I have to compliment AAA for the help given yesterday. Unable to to start my car I called Triple AAA. I have been a member for years and this is my second call in 20 years. Within 15 minutes they arrived. Cleaned my Battery off and charged it. Followed me to my mechanic's place to make sure I got there safely. The young man was helpful, caring and very respectful. I was treated with kindness.
I cannot recommend AAA more fervently than ever. I thank AAA very much for a worrisome happening taken care of in such an efficient manner.