ARIZONA -- Our car broke down on a narrow shoulder on a dangerous mountain road, with no cell reception for miles. AAA refused to send a tow truck because we did not remain with the vehicle, even though we came in to a central location on the edge of town where no tow truck could have gotten to the vehicle without driving right past us.
The first thing the call center asks is are you safe, and are there animals or children in the vehicle. It was not a safe location, and we did have animals. But forget all that: HOW ARE YOU SUPPOSED TO GET ROAD SERVICE FROM AAA WHEN YOU HAVE TO LEAVE THE CAR TO MAKE A PHONE CALL??? I'm cancelling my membership.
SYRACUSE, NEW YORK -- AAA is a corrupt company who collects payments and then drops their clients if they make too many claims. The day after Christmas, AAA dropped my mother's insurance. This was after a drunk driver totaled her vehicle. They gave her very little time to choose a new vehicle, and she ended up getting one with faulty suspension, which caused her to injure her leg severely. Her injury required two surgeries, involving 27 Staples, and resulted in a pulmonary embolism. This cost the insurance company more money; however, this claim was a result of their own reluctance to give her a fair deal after the drunk driving incident. When a drunk driver destroyed her vehicle, which was her prized possession, AAA refused to allow her to repair her car (which cost $3000 less than the total value of the car) and they refused to grant her a reasonable amount of time she to find a new car. As a result, they ended up having to pay for the injuries caused by the faulty suspension in a car she bought solely because she did not have enough time to shop around. Now, they are dropping her insurance.
AAA is an unethical company. I am warning everyone I know not to get their insurance or their roadside assistance through this corrupt, immoral company.
TIDEWATER, VIRGINIA -- I called AAA because the transmission in my car died. It's my husband's vehicle and I hadn't noticed that while we had current registration he had not put the sticker on the plate. Tow truck shows up and notices and tells me it's now $200 to tow my car home! So I told him I couldn't afford that and he left me and 3 kids to figure out how to get the car and ourselves home. Why do I pay for these options if I can't use them? This was also not disclosed during the time of the call. Luckily the person who's driveway I was able to pull into let me keep my car there until I can return with the plate sticker. I also don't blame the driver as I do AAA. He had an order to follow to not allow my car to be towed. I place this solely on AAA.
GEORGIA -- Be careful dealing with AAA they get you sign a contract with no price schedule attached to the contract, tell you all about how this contract is so much better than the last, Give you a price sheet they say isn't the correct rates. and just all out lie about the whole thing. then when its time to get paid from them you realize you didn't get paid for everything you submitted.you then have to submit all the paperwork with your mileage, maps, as detailed as possible. Then they still may not pay you 100% of what you have done. and if they call you to do any type of road service and the customer leaves the scene, you get nothing!! They don't feel its their responsibility to pay you if they dispatch you and their customer leaves..
ANYWHERE USA -- Every bad review about 3A is accurate. The biggest problem is they continue to open new memberships and greedily collect money yet they have so many members now that the supply cannot keep up with the demand. They hire/contract regular tow companies to perform these services (these tow trucks do not belong to AAA they belong to private owners) They do not have enough tow trucks to service all these members and since most of the time cars break down during traffic commute times, this is what causes super long wait times. AAA is greedy and will keep accepting new memberships knowing they have not thoroughly explained their policies and procedures and are not the caped super hero's to help you in your time of need. They are a corporation of thieves like EVERY SINGLE OTHER CORPORATION THAT EXISTS. Its all about greed. AAA has not upgraded their computer systems in over 2 decades to keep up with technology and demand in order to improve efficiency because they are greedy and cheap. Do not waste your money on AAA. Keep your money and set it aside to pay a tow truck directly as you will almost always receive better service when you are paying cash and cut out the greedy middle man. PLUS AAA only pays 30-40 dollars per local run to these tow companies. That is barely worth it to them. It pays fuel and little else. AAA is not worth it for anybody except AAA. Because they keep getting richer and richer while more and more of you are stranded on the roads. Save your AAA money and put it away for a tow and a rainy day. You will be better off.
FORT MYERS, FLORIDA -- We were on our way from Tenn to Columbus Ga and then to Atlanta for a Drs appt. that had been set up for weeks. The transmission started leaking. We got on into Columbus to the repair shop and had to rent a car to go on to Atlanta. Because we reached one of our "destinations" (Columbus) AAA will not pay for the car rental to go on to Atlanta. Even though our purpose in being in GA at the time was to go to the doctors appt. in Atlanta! I even called before we rented the car to ensure it would be covered.
WHAT A JOKE!!
I guess I should have lied to them and told them it didn't start leaking until we were in Columbus. I wouldn't have done that, I don't believe in it, but I guess it's the only way you can get the coverage you pay for.
I think I'll call back and tell them I want a copy of the 'policy' in writing. I may even contact my attorney just on principle.
WALLA WALLA / TRI CITIES, WASHINGTON -- Big company that caters only to the Seattle WA area population but enjoys taking money & membership benefits from the rural areas of Eastern Washington. They closed the Walla Walla WA office without notice leaving the nearest office 50 miles away in the Tri Cities. I have called that office to get road travel info only to be apparently talking to Penny a clueless ditz working there. Where do they get these people or am I really talking to someone in India who doesn't know where anything is in the United States? Membership & service is not what it used to be. I will be taking my emergency road service to another company where I pay a whole lot less & get better service. As they say....... your paying for the name only. Company gone bad & is a well named rip off.
WILMINGTON, DELAWARE -- AAA denied service towing services for my college daughter in NC because of their Mid Atlantic policy and liability with towing services in other states. I offered to waive any liability and this was denied. I have paid more than $400 in dues to AAA for my two daughters autos and have never called them for service. My daughter's car breaks down in another state on her way to school and they will not tow the car to a dealership. Really! I spent an hour with representatives on the phone and the option they recommend was for me to buy another $18 membership....wait 7 days....then fly from PA to NC have the car towed then fly back to PA. Are you kidding me!
If you are a college parent.....look for other options.....it will be cheaper to just call the tow service myself in the future. They wear no help and I am sure I am not the first parent to experience this.
MIAMI, FLORIDA -- Going from Naples to pick up a airplane in Miami on the evening of August 24 my car got a flat tire, call AAA and they told me to wait 30 to 45 minutes, two hours later they call me back to tell me that they was very sorry but there were no tow truck available in all South East Florida to take care of my car, I decided to go to my parking place riding on the
flat tire (close to midnight) because my flight was on 6:00 am, I`d begin a complain with AAA reclaiming the expenses needed to replace the tire and the rim I'd destroy it trying to get to my parking place in Miami, after three months of giving me the round around and no answering phones, finally I'd received a letter saying that they are not responsible for the damage caused to my truck and I am not receiving any compensation because they utilize third party trucks and are not responsible when things go wrong.
My question is, AAA is a company who supposedly is nationwide available to tow your vehicle when needed, if they are not responsible for not having tow trucks available, why do I have to pay $124 a year for having a service they can`t provide? the cost of replacing rim and tire of my pickup truck was $224.00.
LOS ANGELES, CALIFORNIA -- I'm leaving for a road trip. My car is in great shape but I figured I'd pony up for AAA for peace of mind. I do all my own service work but AAA has a monopoly on tow trucks across the US - better safe than sorry. Called to find out that new member services are closed until Monday and that even if I signed up today the service doesn't go into effect for a week! AND I have to have the crap plan for 90 days before I can buy a service package that might actually help me if I had a problem on a trip farther away than the grocery store. What the hell do I need AAA for then?
Their monopoly on roadside assistance and exclusionary business practice should be illegal.