DENVER, COLORADO -- First time in texas I ran out of fuel in a rental car and called AAA for help. The dispatcher took almost 45 min to get the info, call a service provider then call back and say that AAA could not help me. I should call a local tow company or the police for help! Bad experience. 3 hours and the police brought fuel to get off of the highway. Then AAA shows up to assist me.
Second time AAA failed me I was on the way home and my engine failed, smoke pouring out, piston slapping the cylinder head and off of the side of the highway off ramp. One hour to get AAA on the phone, 45 min for a call back to say it will be 45 min at least due to heavy traffic. Started calling at 3pm and tow driver picked me up walking home at 5:25pm. Not what I think is ok or what I pay for. Bad service, expensive and leave you hanging.
TULSA, OKLAHOMA -- I called AAA at 4 pm and it is now nearly 1 pm the following day and I have yet to get my car towed. I have called six times talking to a different representative every time that tells me the tow service is on their way only to find out there has yet been another miscommunication between AAA and the towing service.
I had given the keys to the tow service the day before (he was in touch with AAA about this). I did not need to be there and keys were in possession of tow company for a couple of hours later due to cars being parked around my car and couldn't load onto tow truck. Needless to say, I am still waiting just to get my keys back. I am in disbelief of the incompetence and runaround I have received from AAA. I will not renew my membership this next year.
KANSAS CITY, KANSAS -- We had some SEVERE storms in our area, and called AAA when our roof began to leak, and ruin our ceiling. We called AAA and got them out as soon as possible considering we had several more storms on the way. I took off work to meet with the guy coming to inspect the roof, who said there was damage and he would be writing the report stating that the roof needed replaced due to damage, and that we would receive a letter with a check to help with the damages.
A week later another adjuster called and stated that the photos that were taken were not clear and he needed to come out and look at it. Then four days later and two more rainy nights he calls to tell us that our insurance is not going to cover any of the damage, and that the issues with our roof our due to "installation".
ARIZONA -- Our car broke down on a narrow shoulder on a dangerous mountain road, with no cell reception for miles. AAA refused to send a tow truck because we did not remain with the vehicle, even though we came in to a central location on the edge of town where no tow truck could have gotten to the vehicle without driving right past us.
The first thing the call center asks is are you safe, and are there animals or children in the vehicle. It was not a safe location, and we did have animals. But forget all that: HOW ARE YOU SUPPOSED TO GET ROAD SERVICE FROM AAA WHEN YOU HAVE TO LEAVE THE CAR TO MAKE A PHONE CALL??? I'm cancelling my membership.
SYRACUSE, NEW YORK -- AAA is a corrupt company who collects payments and then drops their clients if they make too many claims. The day after Christmas, AAA dropped my mother's insurance. This was after a drunk driver totaled her vehicle. They gave her very little time to choose a new vehicle, and she ended up getting one with faulty suspension, which caused her to injure her leg severely. Her injury required two surgeries, involving 27 Staples, and resulted in a pulmonary embolism. This cost the insurance company more money; however, this claim was a result of their own reluctance to give her a fair deal after the drunk driving incident.
When a drunk driver destroyed her vehicle, which was her prized possession, AAA refused to allow her to repair her car (which cost $3000 less than the total value of the car) and they refused to grant her a reasonable amount of time she to find a new car. As a result, they ended up having to pay for the injuries caused by the faulty suspension in a car she bought solely because she did not have enough time to shop around. Now, they are dropping her insurance. AAA is an unethical company. I am warning everyone I know not to get their insurance or their roadside assistance through this corrupt, immoral company.
TIDEWATER, VIRGINIA -- I called AAA because the transmission in my car died. It's my husband's vehicle and I hadn't noticed that while we had current registration he had not put the sticker on the plate. Tow truck shows up and notices and tells me it's now $200 to tow my car home! So I told him I couldn't afford that and he left me and 3 kids to figure out how to get the car and ourselves home.
Why do I pay for these options if I can't use them? This was also not disclosed during the time of the call. Luckily the person whose driveway I was able to pull into let me keep my car there until I can return with the plate sticker. I also don't blame the driver as I do AAA. He had an order to follow to not allow my car to be towed. I place this solely on AAA.
GEORGIA -- Be careful dealing with AAA. They get you sign a contract with no price schedule attached to the contract, tell you all about how this contract is so much better than the last, give you a price sheet they say isn't the correct rates. And just all out lie about the whole thing. Then when its time to get paid from them you realize you didn't get paid for everything you submitted. You then have to submit all the paperwork with your mileage, maps, as detailed as possible.
Then they still may not pay you 100% of what you have done. And if they call you to do any type of road service and the customer leaves the scene, you get nothing!! They don't feel its their responsibility to pay you if they dispatch you and their customer leaves..
ANYWHERE USA -- Every bad review about 3A is accurate. The biggest problem is they continue to open new memberships and greedily collect money yet they have so many members now that the supply cannot keep up with the demand. They hire/contract regular tow companies to perform these services (these tow trucks do not belong to AAA they belong to private owners). They do not have enough tow trucks to service all these members and since most of the time cars break down during traffic commute times, this is what causes super long wait times.
AAA is greedy and will keep accepting new memberships knowing they have not thoroughly explained their policies and procedures and are not the caped super hero's to help you in your time of need. They are a corporation of thieves like EVERY SINGLE OTHER CORPORATION THAT EXISTS. It's all about greed. AAA has not upgraded their computer systems in over 2 decades to keep up with technology and demand in order to improve efficiency because they are greedy and cheap.
Do not waste your money on AAA. Keep your money and set it aside to pay a tow truck directly as you will almost always receive better service when you are paying cash and cut out the greedy middle man. PLUS AAA only pays 30-40 dollars per local run to these tow companies. That is barely worth it to them. It pays fuel and little else. AAA is not worth it for anybody except AAA. Because they keep getting richer and richer while more and more of you are stranded on the roads. Save your AAA money and put it away for a tow and a rainy day. You will be better off.
FORT MYERS, FLORIDA -- We were on our way from Tenn to Columbus Ga and then to Atlanta for a Dr.'s appt. that had been set up for weeks. The transmission started leaking. We got on into Columbus to the repair shop and had to rent a car to go on to Atlanta. Because we reached one of our "destinations" (Columbus) AAA will not pay for the car rental to go on to Atlanta. Even though our purpose in being in GA at the time was to go to the doctor's appt. in Atlanta! I even called before we rented the car to ensure it would be covered. WHAT A JOKE!! I guess I should have lied to them and told them it didn't start leaking until we were in Columbus.
I wouldn't have done that, I don't believe in it, but I guess it's the only way you can get the coverage you pay for. I think I'll call back and tell them I want a copy of the 'policy' in writing. I may even contact my attorney just on principle.
WALLA WALLA / TRI CITIES, WASHINGTON -- Big company that caters only to the Seattle WA area population but enjoys taking money & membership benefits from the rural areas of Eastern Washington. They closed the Walla Walla WA office without notice leaving the nearest office 50 miles away in the Tri Cities. I have called that office to get road travel info only to be apparently talking to Penny a clueless ditz working there.
Where do they get these people or am I really talking to someone in India who doesn't know where anything is in the United States? Membership & service is not what it used to be. I will be taking my emergency road service to another company where I pay a whole lot less & get better service. As they say... you're paying for the name only. Company gone bad & is a well named rip off.