AAA - Page 4

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1.5 out of 5, based on 45 ratings and
149 reviews & complaints.
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College Parents Beware - AAA Mid Atlantic
Posted by on
Rating: 1/51
WILMINGTON, DELAWARE -- AAA denied service towing services for my college daughter in NC because of their Mid Atlantic policy and liability with towing services in other states. I offered to waive any liability and this was denied. I have paid more than $400 in dues to AAA for my two daughters autos and have never called them for service. My daughter's car breaks down in another state on her way to school and they will not tow the car to a dealership. Really! I spent an hour with representatives on the phone and the option they recommend was for me to buy another $18 membership....wait 7 days....then fly from PA to NC have the car towed then fly back to PA. Are you kidding me!

If you are a college parent.....look for other options.....it will be cheaper to just call the tow service myself in the future. They wear no help and I am sure I am not the first parent to experience this.
     
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Not Able to Find a Tow Truck When Needed
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- Going from Naples to pick up a airplane in Miami on the evening of August 24 my car got a flat tire, call AAA and they told me to wait 30 to 45 minutes, two hours later they call me back to tell me that they was very sorry but there were no tow truck available in all South East Florida to take care of my car, I decided to go to my parking place riding on the
flat tire (close to midnight) because my flight was on 6:00 am, I`d begin a complain with AAA reclaiming the expenses needed to replace the tire and the rim I'd destroy it trying to get to my parking place in Miami, after three months of giving me the round around and no answering phones, finally I'd received a letter saying that they are not responsible for the damage caused to my truck and I am not receiving any compensation because they utilize third party trucks and are not responsible when things go wrong.

My question is, AAA is a company who supposedly is nationwide available to tow your vehicle when needed, if they are not responsible for not having tow trucks available, why do I have to pay $124 a year for having a service they can`t provide? the cost of replacing rim and tire of my pickup truck was $224.00.
     
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Thomas Hartmann on 12/20/2013:
What is wrong with changing your own tire if AAA could not be available at this time? It is not AAA's fault that you damaged wheel because you moved it.
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AAA - Completely Worthless
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- I'm leaving for a road trip. My car is in great shape but I figured I'd pony up for AAA for peace of mind. I do all my own service work but AAA has a monopoly on tow trucks across the US - better safe than sorry. Called to find out that new member services are closed until Monday and that even if I signed up today the service doesn't go into effect for a week! AND I have to have the crap plan for 90 days before I can buy a service package that might actually help me if I had a problem on a trip farther away than the grocery store. What the hell do I need AAA for then?

Their monopoly on roadside assistance and exclusionary business practice should be illegal.
     
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FoDaddy19 on 12/09/2013:
AAA hardly has a monopoly on towing and roadside assistance. For the most part they use 3rd party towing companies. Those 3rd party towing companies are free to do business on their own
J. Turner on 05/16/2014:
Due to our AARP membership, we no longer need AAA, so I called them to cancel our policy in mid May, 6.5 months before the renewal date. Guess what? They refused to give me a refund. It's not their "policy" to return people's money to them for a legitimate reason, or for any reason at all. They also charge a much higher annual fee than your initial "bait and switch" fee. All this piracy is in the fine print -- just like in the old days when companies didn't worry about cheating people out of their money. Avoid AAA at any cost
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Junk Mail!!!!
Posted by on
Rating: 1/51
DENVER, COLORADO -- Do not get a AAA membership - you will be overwhelmed with junk mail. I couldn't believe the number of credit card offers and other crap I immediately started receiving. All of it was affiliated with AAA, so I have no doubt it was because I had become a member.
I immediately opted out over the phone. The recording told me it would take several weeks for it to take effect. I waited those several weeks. Things seemed to quite down. But then about 6 months later, I started getting junk mail again.
I called to talk to someone about it, but the operator told me there was no one available. So I told her to send me to someone so I could cancel my membership. She immediately sent me to a live person. I doubt the irony of that even occurred to her. I canceled my membership and the woman thanked me and said goodbye without asking why I was canceling.
     
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AAA Painfully Slow Service - Stranded for 4 Hours at Night
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I had the misfortune of needing to use AAA service for the first time, despite being a customer on and off for many years. It was an eye opener. I placed a call at 9:50pm Thursday night, and was promised to have a tow truck there within 25 minutes to help me with a blown tire after hitting some road debris on a busy street in a nice area of North Houston.

An hour later, a guy shows up in a small car with some limited tools that couldn't get the job done. He and I let AAA know that I needed a tow truck. I got a call back saying help will be there in 15 minutes. An hour and a half later, the tow truck showed up. The driver told me he was late because he had to go to a call on the other side of Houston first, even though he was close to me. That was at 1am.

Seriously, for what we pay, AAA has too few drivers on call to were I had to wait in the middle of the night, in America's 4th largest city.
     
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Jonathan Lopez on 06/10/2013:
No surprise there from AAA. Just so I'm clear, you had your tire blown from debris, and you had to wait 4 hours for a tow truck only because the guy did a crappy job. Here's my advice..

1. Since you had your tire blown at the most inconvenient time, you can have your tires replaced for free because their services are available 24/7

2. You waited 4 long hours. That's absurd. The services I use are very speedy, efficient, and convenient. You can even share the services with family and friends, while saving time and money

and that's not even the tip of the iceberg..

Everything else is explained here: www.wiihavetime.com
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AAA Is the Worst!
Posted by on
Rating: 1/51
MOUNT VERNON, NEW YORK -- I have had two negative experiences with AAA, both involving needing a tow. First, when you call AAA you will be waiting for hours even though they ask a million ques to "ensure" they get the right location n equip to tow your car. That does not necessarily mean that info will get translated to the person driving the tow truck. Then as you wait for hours and hours you may it may not get a driver who is going to ask "upfront" for a tip because of some "inconveniences" he experienced getting to you or hitching your car etc... AAA is useless.
     
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trmn8r on 03/28/2013:
I can't relate to your complaint. I've called for AAA for assistance maybe 5 times in my life, and never had to wait for more than an hour. In the case of my greatest need (peril), they arrived promptly and towed my car out of harm's way.

I have never had a driver mention a "tip", and never considered tipping a driver. I'd report that to AAA, because it doesn't sound right.

If you explained each of your two bad experiences in detail, it would help in assessing your complaint.
Anonymous on 03/28/2013:
Tipping tow truck drivers is not unheard of. They are allowed to accept tips, AAA does not prohibit their contractors from accepting tips. Soliciting tips is another story, personally I find it unethical and would probably not tip someone who let it be known that a tip was expected. As far as the wait time, AAA is simply the middle man. They don't own & operate tow trucks, they contract those services out through independently owned providers. You should definitely let them know what happened, their providers are expected to meet certain standards and the only way AAA can fix a problem is if they are aware of it.
AAA Tired on 05/16/2013:
Your are spot on. At MKE airport, nice sunny Sunday afternoon, dead battery, an HOUR to show up. I'm downtown Oregon, not the middle of IOWA, NO snow storm, NO rain, seriously waiting 259 more days to cancel. I CAN relate. Thank God it was not my wife stranded in the middle of now where!
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Flat Tire
Posted by on
Rating: 1/51
PAWTUCKET, LOUISIANA -- I called Saturday at 7:00pm, reported a flat tire and needed assistance. They said somebody would be out by 10:00. When they got here, they said their service jack wasn't big enough and to call in the morning and request a tow truck to lift the back of the truck. So, I did and the girl assured me it would be taken care of. She told me the truck would be here by 10:00am which it was, but it wasn't a tow truck. It was the same truck as the night before and the driver told me they don't do work vans unless I remove all the weight. I asked him what I'm supposed to do with all my parts, put them in the snow? They were mostly light parts electronic boards etc. So, I called the girl back at AAA and told her to refund my money, this policy is a joke and this was the first time I ever needed them and they can't do anything. They didn't tell me this when I took the policy out.
     
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trmn8r on 02/10/2013:
There are different levels of AAA membership; off the top of my head the normal one, then Plus, and also one for RV's that may cover some class of truck as well.

If their jack would not jack whatever "van" you had, with its loading, it may be out of the class of the coverage that you have (had). AAA is historically for travellers and people whose cars break down locally.

It's a bit hard to fully evaluate your complaint without knowing what membership you have (had), and what kind of vehicle it is and how much weight you had in it. If the tow truck driver mentioned removing items on board (so to speak), it sounds like you were transporting quite a volume/weight.
Obsfucation on 02/11/2013:
Does Pawtucket Louisiana get that much snow? I'm betting that Pawtucket Rhode Island is hammered right now though.
Phantom 309 on 02/16/2013:
AAA is meant for passenger cars/light trucks (unless you get the RV membership) - should have checked with them before signing up to see if the work truck would be covered.

There are "umbrella" services (Fleetnet is one)for trucks that provide a single point of contact, and will then arrange for the nearest service provider to come out, and then bill your business. The tire services they deal with wouldn't need to unload your work van before jacking it up - they have jacks that can lift an axle on a 53 foot trailer carrying over 40,000 pounds of cargo.
No Way Jose on 06/26/2013:
Don't you think it is their responsibility to tell people this crap in advance. My Promo says " free second membership - for any household driver" but they are full of crap because it is only for Spouse,unmarried dependent children under 21 unless BLA BLA BLA.
In the literature they offer two free months, one for you and the second member ...on the back of the envelope they say only if you use a credit card...

Bait and switch? you bet.

until I read their small print I was ready to fork over for the membership
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Crooks
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- This company is a fraud. They overcharged my credit card and tried to stick me with delivery fees. Thank God I used my credit card with a return policy. I didn't have to go far as returning it, because I never accepted the delivery. I am doing a straight charge back. I kept all the emails, to prove what the negotiated price was. They tried to tell me that they only have the price originally discussed, but I have proof that they received all my emails with final price on them. I know what they are trying to do by not sending any emails to me with a final negotiated price, but it's useless. I am already ahead of them on that. I purchased the engine from them, because BBB rating. But I found bunch of really bad reviews, later on. I will be contacting the State and other Government entity to make a complaint about this company. I will also sue them for fraudulent dealing and for my time. They are not done with me yet. Just because I got my original money back, does not get them off hook.
     
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At Your Service on 11/27/2012:
Be careful about trying to force this issue too far. Just because you used a credit card and have disputed the charge with your bank does not automatically guarantee you won't be held responsible to pay in part or in whole for said charges.

Best of luck.
Charlie on 03/04/2013:
I have been employeed at AAA Japanese Imports for over 2 years and we record our conversations here so there is no question when you are charged that you were in fact charged correctly. And probably why your bank did not allow the chargeback you attempted. We do not rip off our customers nor charge them incorrectly . And all orders are delivered with a complete invoice.
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Lack of Assistance
Posted by on
Rating: 1/51
WISCONSIN -- We have been members for over 10 years. In the past 3 years I have called for assistance on two separate occasions due to a flat tire. In one instance I was advised someone would be out in a hour. An hour and a half later I finally found someone on my own. The second incident we waited an hour for them to find someone to assist us and we were only 30 miles out of Green Bay WI at 4pm on a Friday. I ended up finding someone using my I phone. We will find a better service.
     
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leet60 on 10/25/2012:
I understand your frustration, I am not certain you will find better response time from another service. AAA at one time was the premier provider. Now, it depends on your location.

Road service plans are contracted to local towing companies, often with the same companies providing the service, despite who you have your plan through. You may find the same delayed response time regardless of the provider.
CowboyFan on 10/25/2012:
I have had AAA for years in Florida, and there service has been fine. When one calls, e.g. 4:00 p.m. on Friday, would be a time one would expect them to be extremely busy with all the rush hour traffic incidents. If the problem is flat tires, I would suggest learning to change the tire yourself--it is much quicker.
trmn8r on 10/25/2012:
I'm sorry AAA didn't work for you. I used their Roadside Assistance on several occasions over the years, and never had to wait more than an hour and a half. I certainly never had to resort to calling someone on my own. Once I called back and was reassured someone was on the way.

However, I was never 30 miles outside the nearest city. That may be the issue, but I am not familiar with WI.

I always thought AAA was a good deal. My primary use was travel services, and the Roadside Assistance was a bonus. I guess I would be willing to wait an hour or two for free service, but I can understand not everyone would view it the same way.
Martin on 11/30/2012:
Have you heard of Motor Club of America? They are way better than triple AAA, you should check it out!
http://www.mcamoneymatrixclub.com
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AAA hiring process
Posted by on
Rating: 4/51
PROVIDENCE, RHODE ISLAND -- OK so I worked for AAA as a seasonal employee and I was told before the position ends apply for a permanent position(which I did several times) and I went for an interview. The interview was great but I continued to apply for any position that was posted to their website. Every now and then I'd check the status of my application online where it would say things like "application received", "selected another candidate", "application withdrew"...I saw the position I applied for stated "selected another candidate" so a couple weeks later they call me back about the interview and I was excited thinking I was getting a job. Well the HR personnel stated " I just called to let you know personally that you were not selected for this position!" I said "oh I knew that already I saw it online??" I was confused! Why would you call leave me a voice message just to tell me something I already knew!?? I didn't need them to call me at all!!! I mean don't get me wrong I really enjoyed my time at AAA and didn't want it to end but this just made me so upset!
     
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clutzycook on 09/12/2012:
Well at least they thought enough of you to call you personally. Odds are that a lot of people wouldn't have had the idea to check their application status online, so they would have spent weeks wondering or calling HR to find out what was going on.
trmn8r on 09/12/2012:
Based on your description, I believe that they called you so that you would not fill out any more applications. As harsh as it sounds, I believe they are trying to make it known they do not wish to hire you for any position. Sometimes things just don't fit. Good luck in your search. One door closes another opens.
delphine ladd on 03/08/2014:
Your Westways "poppy contest" is a SHAM! I am an intelligent person and your website to enter the contest is a joke! A moron could find the poppy, but there is no way to complete the form! I believe it is a total ruse to get us to automate our accounts to the computer!! I also resent having to listen to a 5 min. commercial on travel when I want information of another kind on the phone! I joined AAA when I was 19 yrs. I am 82 now and very frustrated with AAA!
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