LOS ANGELES, CALIFORNIA -- I'm leaving for a road trip. My car is in great shape but I figured I'd pony up for AAA for peace of mind. I do all my own service work but AAA has a monopoly on tow trucks across the US - better safe than sorry. Called to find out that new member services are closed until Monday and that even if I signed up today the service doesn't go into effect for a week! AND I have to have the crap plan for 90 days before I can buy a service package that might actually help me if I had a problem on a trip farther away than the grocery store. What the hell do I need AAA for then?
Their monopoly on roadside assistance and exclusionary business practice should be illegal.
DENVER, COLORADO -- Do not get a AAA membership - you will be overwhelmed with junk mail. I couldn't believe the number of credit card offers and other crap I immediately started receiving. All of it was affiliated with AAA, so I have no doubt it was because I had become a member.
I immediately opted out over the phone. The recording told me it would take several weeks for it to take effect. I waited those several weeks. Things seemed to quite down. But then about 6 months later, I started getting junk mail again.
I called to talk to someone about it, but the operator told me there was no one available. So I told her to send me to someone so I could cancel my membership. She immediately sent me to a live person. I doubt the irony of that even occurred to her. I canceled my membership and the woman thanked me and said goodbye without asking why I was canceling.
HOUSTON, TEXAS -- I had the misfortune of needing to use AAA service for the first time, despite being a customer on and off for many years. It was an eye opener. I placed a call at 9:50pm Thursday night, and was promised to have a tow truck there within 25 minutes to help me with a blown tire after hitting some road debris on a busy street in a nice area of North Houston.
An hour later, a guy shows up in a small car with some limited tools that couldn't get the job done. He and I let AAA know that I needed a tow truck. I got a call back saying help will be there in 15 minutes. An hour and a half later, the tow truck showed up. The driver told me he was late because he had to go to a call on the other side of Houston first, even though he was close to me. That was at 1am.
Seriously, for what we pay, AAA has too few drivers on call to were I had to wait in the middle of the night, in America's 4th largest city.
MOUNT VERNON, NEW YORK -- I have had two negative experiences with AAA, both involving needing a tow. First, when you call AAA you will be waiting for hours even though they ask a million ques to "ensure" they get the right location n equip to tow your car. That does not necessarily mean that info will get translated to the person driving the tow truck. Then as you wait for hours and hours you may it may not get a driver who is going to ask "upfront" for a tip because of some "inconveniences" he experienced getting to you or hitching your car etc... AAA is useless.
PAWTUCKET, LOUISIANA -- I called Saturday at 7:00pm, reported a flat tire and needed assistance. They said somebody would be out by 10:00. When they got here, they said their service jack wasn't big enough and to call in the morning and request a tow truck to lift the back of the truck. So, I did and the girl assured me it would be taken care of. She told me the truck would be here by 10:00am which it was, but it wasn't a tow truck. It was the same truck as the night before and the driver told me they don't do work vans unless I remove all the weight. I asked him what I'm supposed to do with all my parts, put them in the snow? They were mostly light parts electronic boards etc. So, I called the girl back at AAA and told her to refund my money, this policy is a joke and this was the first time I ever needed them and they can't do anything. They didn't tell me this when I took the policy out.
HOUSTON, TEXAS -- This company is a fraud. They overcharged my credit card and tried to stick me with delivery fees. Thank God I used my credit card with a return policy. I didn't have to go far as returning it, because I never accepted the delivery. I am doing a straight charge back. I kept all the emails, to prove what the negotiated price was. They tried to tell me that they only have the price originally discussed, but I have proof that they received all my emails with final price on them. I know what they are trying to do by not sending any emails to me with a final negotiated price, but it's useless. I am already ahead of them on that. I purchased the engine from them, because BBB rating. But I found bunch of really bad reviews, later on. I will be contacting the State and other Government entity to make a complaint about this company. I will also sue them for fraudulent dealing and for my time. They are not done with me yet. Just because I got my original money back, does not get them off hook.
WISCONSIN -- We have been members for over 10 years. In the past 3 years I have called for assistance on two separate occasions due to a flat tire. In one instance I was advised someone would be out in a hour. An hour and a half later I finally found someone on my own. The second incident we waited an hour for them to find someone to assist us and we were only 30 miles out of Green Bay WI at 4pm on a Friday. I ended up finding someone using my I phone. We will find a better service.
PROVIDENCE, RHODE ISLAND -- OK so I worked for AAA as a seasonal employee and I was told before the position ends apply for a permanent position(which I did several times) and I went for an interview. The interview was great but I continued to apply for any position that was posted to their website. Every now and then I'd check the status of my application online where it would say things like "application received", "selected another candidate", "application withdrew"...I saw the position I applied for stated "selected another candidate" so a couple weeks later they call me back about the interview and I was excited thinking I was getting a job. Well the HR personnel stated " I just called to let you know personally that you were not selected for this position!" I said "oh I knew that already I saw it online??" I was confused! Why would you call leave me a voice message just to tell me something I already knew!?? I didn't need them to call me at all!!! I mean don't get me wrong I really enjoyed my time at AAA and didn't want it to end but this just made me so upset!
DEARBORN, MICHIGAN -- AAA Insurance is incompetent with billing. They applied my premium to another member's account, cancelled my insurance, reinstated it, then sent me another bill for the same coverage. WTF. I wasted a full day trying to resolve their own billing error and all I got was a crappy, "I apologize for your frustration...things are automated and we can't stop certain things from being sent." Their customer service reps are useless. They apologize, then put you on hold, then apologize, and put you on hold for another ten minutes. They need to figure out a better way to talk to each other within the organization to ensure that the left hand knows what the right hand is doing. Also, they should figure out how to keep their members happy and provide a service to their members when they make mistakes. Incompetent morons.
LITTLETON, MASSACHUSETTS -- We called for a tow less than 1 mile from where we broke down. Called at 8:40pm. Guaranteed to have someone there within 30 minutes they stated. Called back 30 minutes later and now their stating it will be at least 45 minutes. There is a company who is able to tow us less than 1 mile away in the next town however AAA is informing us I must pay the "commercial" rate up front and then submit for reimbursement. What???? I don't remember this being in the package I was dealt when I signed up again for the 15th year straight. What crappy customer service! Thanks for nothing "Jay" in customer service.