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148 Reviews & Complaints
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Dreadful Customer Service
Posted by Angelsent4me on 01/15/2014
WALLA WALLA / TRI CITIES, WASHINGTON -- Big company that caters only to the Seattle WA area population but enjoys taking money & membership benefits from the rural areas of Eastern Washington. They closed the Walla Walla WA office without notice leaving the nearest office 50 miles away in the Tri Cities. I have called that office to get road travel info only to be apparently talking to Penny a clueless ditz working there. Where do they get these people or am I really talking to someone in India who doesn't know where anything is in the United States? Membership & service is not what it use to be. I will be taking my emergency road service to another company where I pay a whole lot less & get better service. As they say....... your paying for the name only. Company gone bad & is a well named rip off.

     
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Excellent Service and Very prompt.Service Technician From G/J Towing
Posted by Paulbc72 on 01/08/2014
The tech for the service call was very friendly and knowledgeable. He was prompt and did the
battery replacement after it was determined the battery needed to be replaced. The young man
was an asset to the service call. I will not hesitate to call AAA for service again.
     
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AAA Sucks Service
Posted by Mjsmrm on 01/08/2014
Called 4pm on a Tuesday for a tow truck. It is now 14 hours later on a Wednesday and no tow truck yet. Tried to call Emergency roadside service at 4:30 am was on hold for 45 minutes no one ever answered. This is the worst auto club in existence and would advise anyone out there cancel membership find any auto club but this one AAA Sucks
     
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College Parents Beware - AAA Mid Atlantic
Posted by Randers12 on 01/05/2014
WILMINGTON, DELAWARE -- AAA denied service towing services for my college daughter in NC because of their Mid Atlantic policy and liability with towing services in other states. I offered to waive any liability and this was denied. I have paid more than $400 in dues to AAA for my two daughters autos and have never called them for service. My daughter's car breaks down in another state on her way to school and they will not tow the car to a dealership. Really! I spent an hour with representatives on the phone and the option they recommend was for me to buy another $18 membership....wait 7 days....then fly from PA to NC have the car towed then fly back to PA. Are you kidding me!

If you are a college parent.....look for other options.....it will be cheaper to just call the tow service myself in the future. They where no help and I am sure I am not the first parent to experience this.

     
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Not Able to Find a Tow Truck When Needed
Posted by Ccpro777 on 12/14/2013
MIAMI, FLORIDA -- Going from Naples to pick up a airplane in Miami on the evening of August 24 my car got a flat tire, call AAA and they told me to wait 30 to 45 minutes, two hours later they call me back to tell me that they was very sorry but there where no tow truck available in all South East Florida to take care of my car, I decided to go to my parking place riding on the
flat tire (close to midnight) because my flight was on 6:00 am, I`d begin a complain with AAA reclaiming the expenses needed to replace the tire and the rim I'd destroy it trying to get to my parking place in Miami, after three months of giving me the round around and no answering phones, finally I'd received a letter saying that they are not responsible for the damage caused to my truck and I am not receiving any compensation because they utilize third party trucks and are not responsible when things go wrong.

My question is, AAA is a company who supposedly is nationwide available to tow your vehicle when needed, if they are not responsible for not having tow trucks available, why do I have to pay $124 a year for having a service they can`t provide? the cost of replacing rim and tire of my pickup truck was $224.00.
     
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Posted by Thomas Hartmann on 2013-12-20:
What is wrong with changing your own tire if AAA could not be available at this time? It is not AAA's fault that you damaged wheel because you moved it.
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From 3pm Till 9:30 Pm Waiting for Car Towing
Posted by Abonamorcos on 12/10/2013
Waiting from 3 to 9:30 pm on 12/9/13 for car towing, and after all that no one came. They keep telling us they were going to come, kept making stupid excuses like we cannot find your address, I am on my way, hang up on me and finally never came. Waiting in such cold weather, it had been the worst customer service I have ever dealt with.
     
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AAA - Completely Worthless
Posted by Jim8762577 on 12/09/2013
LOS ANGELES, CALIFORNIA -- I'm leaving for a road trip. My car is in great shape but I figured I'd pony up for AAA for peace of mind. I do all my own service work but AAA has a monopoly on tow trucks across the US - better safe than sorry. Called to find out that new member services are closed until Monday and that even if I signed up today the service doesn't go into effect for a week! AND I have to have the crap plan for 90 days before I can buy a service package that might actually help me if I had a problem on a trip farther away than the grocery store. What the hell do I need AAA for then?

Their monopoly on roadside assistance and exclusionary business practice should be illegal.
     
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Posted by FoDaddy19 on 2013-12-09:
AAA hardly has a monopoly on towing and roadside assistance. For the most part they use 3rd party towing companies. Those 3rd party towing companies are free to do business on their own
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Insensitive Representative
Posted by Nenette on 12/03/2013
I just got off the phone with Vanessa in Customer Service Insurance. I wanted to transfer my insurance for some properties I have, she was very insensitive, not friendly. She need some training on customer relation. I don't think I will change my insurance because of her attitude.

     
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Posted by FoDaddy19 on 2013-12-04:
It would help if you explained how Vanessa was insensitive.
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Junk Mail!!!!
Posted by Cathy.scarince on 11/15/2013
DENVER, COLORADO -- Do not get a AAA membership - you will be overwhelmed with junk mail. I couldn't believe the number of credit card offers and other crap I immediately started receiving. All of it was affiliated with AAA, so I have no doubt it was because I had become a member.
I immediately opted out over the phone. The recording told me it would take several weeks for it to take effect. I waited those several weeks. Things seemed to quite down. But then about 6 months later, I started getting junk mail again.
I called to talk to someone about it, but the operator told me there was no one available. So I told her to send me to someone so I could cancel my membership. She immediately sent me to a live person. I doubt the irony of that even occurred to her. I canceled my membership and the woman thanked me and said goodbye without asking why I was canceling.
     
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Tow Truck Driver Damaged My Car During Towing Attempt
Posted by Myordersonline on 08/25/2013
NEWBURYPORT, MASSACHUSETTS -- My 18-year-old daughter's car suddenly became really slow to drive forward. She immediately pulled the car over in a parking lot and called AAA. After waiting 1.5 hours, the tow truck driver arrived. Although the car obviously had a problem being driven, the driver gets in her car and tries to drive it so it would be easier for him to tow the front wheel drive. The axle makes a crunching sound and the left front wheel gets pulled backwards like it's going to break off. Not the right thing for him to have done. Turned out it was the ball joint.

He gets in his truck and races loudly around the block so he can back up to the rear of the car. He jacks up the front of the car with a really old jack on 2 wheels, attaches the winch and begins to pull the car forward from the rear onto the lift bed on the ground. As it rolls, the jack lists to the side and gets hung up on a crack in the pavement. Only the back tires are on the lift and he can't pull the car any further. He gets outs, lowers the jack, and because the wheel is broken, the car lists to the side and now he can't get the jack out from under the car.

He raises the truck lift so that the back wheels are up off the ground, gets back in the truck, backs it up. The car body moves backwards, but because the front tire is broken, it doesn’t move with the car and the tire gets pushed into the forward wheel well. He still can't get the jack out so he gets back in the truck and drives forward. Now the car body is pulled forward but the broken wheel again doesn't move with it. He continues to drive forward so far that I see the body of the wheel well begin to actually bend as it is crushed against the tire.

I yell to him to stop and told him that he's damaging the car. He gets out, lowers the lift bed to the ground, stomps around to the front of the car and pulls the jack out. He jams the jack under a spot in front of the rear axle and jacks the car up so he can take the tire off. But the wheel is broken and stays on the ground. He goes back to the truck and lifts the rear wheels to take pressure off the broken wheel. He tries to take the tire lug nuts off and his tool breaks so he has to get another. He finally removes the tire. He pulls out 2 long pieces of 4x4s and a small one. He jams them under the broken wheel hub itself, lowers the jack so the hub rests directly on the wood, and I hear the axle and hub make more crunching sounds and it appears that the wheel hub is now getting damaged. He then begins to pull the car forward again as the wheel hub stays stationary and the car body starts to move forward. This is crazy. I told the guy to stop right there.

I called AAA as he begins to try something else. I tell the service representative that this tow truck driver is damaging my car. She says there is nothing she can do, he doesn't work for AAA. I explain that if they don’t stop him from causing damage to my car, then AAA is responsible. She asks to speak to the driver. After speaking with her, he gives my phone back to me. She says that he has to get my car off his truck and there's nothing she can do. I ask when she can have another tow truck there. She says that it will probably be another hour before someone comes. I said that was not OK after already waiting an hour and a half for a guy to damage the car. She says that I have to go to the end of the list of other calls. I ask to speak to a supervisor. She puts me on hold for 17 minutes, then tells me there is no supervisor available. She says she's directing me to a complaint center. Another long wait before someone comes on to ask me about the situation. Meanwhile the guy has pulled my car off the truck, inflicting more damage.

The AAA guy I speak with asks me to describe what happened. He says it sounds like the tow truck driver was doing everything he should have. I said that I watched him bend the wheel well of my car and cause further damage to the wheel hub and axle. He said that he'll have an inspector come out to the mechanic's shop where the car is towed to examine the car in a few days.

When the new tow truck driver comes, he shakes his head at what the other guy has done and says that the first driver has made his job way more difficult. When I told him what happened he said he could see this guy doing it, and that that company doesn't have a good reputation. I watch him use professional tools to jack up the car with a four-wheeled jack and remove the car’s front wheel, place a heavy duty and made-for-the purpose metal slider under the body near the broken tire to help slide it forward without the car leaning over where the tire is missing. He pulls the front of the car carefully on to the lift, lifts the car and all is accomplished simply and efficiently.

Days later, when I respond to an AAA message saying they have a report from the inspector and will discuss a resolution, the AAA representative tells me that their inspector has found no damage to the car; any damage he found was already there before the guy did the tow job. He said that my daughter already caused the damage when she pulled over. I told him that my mechanic said that the inspector who came out was very young and inexperienced and had previously been only a tow truck driver. The AAA representative says that the inspector used to work for Geico and is experienced. He says that their review shows that the first tow truck driver did it all well. I said that I did not agree with their resolution, since I witnessed the guy crush the fender along with other damage to the wheel hub and axle. He will inform the complaint reviewer that I dispute their determination that the truck driver was not at fault. I asked him if they ever contacted the second tow truck driver for his evaluation of what was left by the first driver, but AAA did not. The representative says he will pass along my request and that I do not agree with their resolution. He does not ask for the name and phone number of the second tow truck driver.

Don't waste your money on AAA. You can sign up for roadside assistance through your insurance company for $15/year or call 911 for assistance finding help that you can pay for only when you need it. AAA isn’t available everywhere and will take way longer than a call by police to a nearby tow truck company. Another better roadside assistance company is Better World Club, a green company which does not lobby against public transportation like AAA.
     
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Posted by FoDaddy19 on 2013-08-25:
The damage to the axle and ball joint (though if the wheel isn't moving it could be a broken tie rod as well), was already done before the first driver got there, and indeed his methodology for getting was acceptable. I've seen it done before, but you generally need two people to make it work. One guy mans the winch whilst the other keeps some wooden boards in a series under the car so that the damaged front wheel/ suspension bits don't drag directly on the ground. Apparently though the 2nd tow truck had more specialized equipment. However the first guy wasn't doing anything wrong. The damage was already done, and the dragging and noises you saw and heard, looked and sounded worse than they really were.
Posted by John Nicholson on 2013-08-25:
Time to contact an attorney and sue both AAA and the original tow truck company. Make sure you have adequate pictorial evidence in the form of photos and video of the state of the car now, along with closeups, etc. Your attorney can get depositions from the second tow truck driver and your mechanic, etc.
AAA sent the original guy and, as such bears responsibility, as does the guy's company for his actions. The only question I would pose is why you allowed the guy to proceed if it was apparent he was damaging the car?? You will be asked this question. Have a good answer ready. Good luck.
Posted by jktshff1 on 2013-08-25:
A broken down car is not a life threatning emergency. Calling 911 for a broken down car can get you fined in most places.
Posted by trmn8r on 2013-08-26:
I don't agree with your conclusions, but it is impossible to evaluate the complaint completely not having been there.

Once the ball joint was broken, the knuckle will act as you describe, and pulling onto a flatbed will involve strange noises and odd positions of the knuckle/hub. Removing the wheel would be in order.

I agree with the previous poster who asked why you let the tow operator proceed. Once I had a (non AAA supplied) tow operator start to do something that would have definitely done damage to my car, and I stopped him. He agreed and changed his procedure.

I have had AAA tow my vehicles on multiple occasions and was 100% satisfied with their work.
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