LOS ANGELES, CALIFORNIA -- I'm leaving for a road trip. My car is in great shape but I figured I'd pony up for AAA for peace of mind. I do all my own service work but AAA has a monopoly on tow trucks across the US - better safe than sorry. Called to find out that new member services are closed until Monday and that even if I signed up today the service doesn't go into effect for a week! AND I have to have the crap plan for 90 days before I can buy a service package that might actually help me if I had a problem on a trip farther away than the grocery store. What the hell do I need AAA for then?
1 Replies - Latest reply on 12/09/2013Add reply
Their monopoly on roadside assistance and exclusionary business practice should be illegal.
I just got off the phone with Vanessa in Customer Service Insurance. I wanted to transfer my insurance for some properties I have, she was very insensitive, not friendly. She need some training on customer relation. I don't think I will change my insurance because of her attitude. 1 Replies - Latest reply on 12/04/2013Add reply
Cancellation Without Notice
AUSTIN, TEXAS -- On November 25, 2013, I realized I haven’t received our auto billing statement for December, so I check online. According to our account online, we do not have anything outstanding balance. So, I ... read full review4 Replies - Latest reply on 12/02/2013
DENVER, COLORADO -- Do not get a AAA membership - you will be overwhelmed with junk mail. I couldn't believe the number of credit card offers and other crap I immediately started receiving. All of it was affiliated with AAA, so I have no doubt it was because I had become a member.
I immediately opted out over the phone. The recording told me it would take several weeks for it to take effect. I waited those several weeks. Things seemed to quite down. But then about 6 months later, I started getting junk mail again.
I called to talk to someone about it, but the operator told me there was no one available. So I told her to send me to someone so I could cancel my membership. She immediately sent me to a live person. I doubt the irony of that even occurred to her. I canceled my membership and the woman thanked me and said goodbye without asking why I was canceling.
DENVER, COLORADO -- Traveling through Denver in August on a Sunday afternoon on a family trip out west, had a tire failure ( blow out on 3 wk old set of tires with less than 500 miles on them, and no they were not cheap set, major U.S. brand and top of their line!). Lucky for us we had just pulled off interstate and slowed to under 30 mph when right front tire blew. Called AAA and before we could move enough luggage to get to spare their guy showed up and took over, very professional and friendly. On our way in minutes!
He also told us where our make of tire dealers where and would be open on a Sunday afternoon. What great service, and tire dealer had what we needed and just as good service. Only lost a couple of hours and easily made night's destination. What a great AAA experience, don't leave home without it! ( Got refund on tire to boot)
Stranded and Not Caring
OREGON -- On July 18, 2013 I was driving my Ford Cargo van and a small trailer on vacation. Gold prospecting in southern Oregon, I came to a big hill just passed Canyonville on I 5 about 30 miles from Grants Pass. ... read full review
My Toyota's maintenance appointment was originally on Monday, July 8, 2013, but I couldn't make it, thus changed to today, Wednesday, July 10. They had done a very good job for the maintenance. I can clearly observe the mechanic working through the customer waiting room's glass.They did it on time and carefully. Add reply
STATEN ISLAND, NEW YORK -- I was involved in car trouble on May 28 2013. I called AAA for the towing service. It was after 6 pm; the auto body shop was closed so the towing company took my car to their yard and delivered the next morning to the Auto shop which was approx. 15 miles (together distance from the accident scene to the towing overnight then to the Body shop). The towing company charged $480 to my Auto Insurance. I called AAA to try to verify why the fee has to come out of my pocket (which would be paid by my insurance). Don't they understand that there's bills to be paid?
1 Replies - Latest reply on 06/11/2013Add reply
I'm not here to back talk AAA in any way, but sometimes enough is enough, and the services can be shady at times.
So I cancelled them and moved to another emergency roadside service that not only provides 24/7 assistance, but it's free (Free towing, tire replacement, battery, lockSmith, just to name some of many), and I'm also saving money on car maintenance for just $20/month.
So now I'm saving money, and I'm covered as well as my friends and family (they can still reap the benefits as long as I'm with them). That's basically my overall experience.
LEWISVILLE, TEXAS -- I had an extremely bad accident one evening. Although the police ruled my fault, I was not at fault and was pursing a lawyer to fight the ticket. I notified AAA of this and asked them to not pursue any claims until I could get in touch with my lawyer to figure things out. I contacted my lawyer the next day and within 14 hours of the accident, AAA had already settled the claim on the other person's behalf without ever notifying me of what was going on. In addition, the person stated in the police report that there were no injuries and $1500 was paid out for injuries.
1 Replies - Latest reply on 07/10/2013Add reply
I needless to say, dropped AAA as my insurance as they never acted on my behalf. AAA paid out so much $$$ in claims that hardly anyone wanted to cover me and the insurance I finally found that would is charging me ~$300 a month for insurance. AAA then tried to collect for the month of the accident and the following month even though I cancelled ins with them. Needless to say they will be filed on my bankruptcy.
Worst Insurance Ever
WOODHAVEN, MICHIGAN -- On April 5th 2012 My husband called to make payment arrangements for that month on our auto insurance. He told them he would not be able to pay until the 12th. Now mind you we have had 2 cars insured ... read full review1 Replies - Latest reply on 05/11/2013
AAA PLUS RV Not Worth it!
DEARBORN, MICHIGAN -- During the yearly renewel of our AAA a representative suggested we upgrade our membership to AAA plus RV. It sounded like a reasonable deal so I agreed to the 175.00 cost to be upgraded. It included travel ... read full review4 Replies - Latest reply on 08/19/2013
AAA Is the Worst!
MOUNT VERNON, NEW YORK -- I have had two negative experiences with AAA, both involving needing a tow. First, when you call AAA you will be waiting for hours even though they ask a million ques to "ensure" they get the right ... read full review3 Replies - Latest reply on 05/16/2013
POWAY, CALIFORNIA -- Someone broke into my truck. Call claims and she suggest that replacing the window will not reach the deductible. I explain that there is more than just the window. Appraiser comes out. We agree and he is very nice. Adjuster calls and sends a check for just under $700. When I go to repair, the parts are a lot more than I expected.
2 Replies - Latest reply on 03/07/2013Add reply
I then ask the adjuster to send a copy of the appraisal. She sends the appraisal with a price closer to a thousand dollars. Without explanation the adjuster sends the almost $300 balance. There is no explanation of how the math error occurred. How is it possible that the adjuster can not read the appraisal and copy that amount onto a check. I say this: If I walk into a store and steal a candy bar, they will charge you with petty theft. Do it again and it is a felony. But if AAA gets caught stealing $300 it is an error. I really wish someone could give me some other explanation.
Very Upsetting Experience
SOUTH AMBOY, NEW JERSEY -- On 2/14/2013 I placed a service call with AAA after my car broke down. I was told that a tow truck will be there in about 30 min. 2 hrs later a tow truck finally pulled up. The driver exited his truck, ... read full review3 Replies - Latest reply on 03/13/2013
PAWTUCKET, LOUISIANA -- I called Saturday at 7:00pm, reported a flat tire and needed assistance. They said somebody would be out by 10:00. When they got here, they said their service jack wasn't big enough and to call in the ... read full review4 Replies - Latest reply on 06/26/2013
AAA Is a Joke
DEARBORN, MICHIGAN -- 2-9-13 Same problem as many other posters. My husband was driving my truck home from work when it suddenly broke down and he had to pull to the side of the road. He called me because my name is on the ... read full review3 Replies - Latest reply on 02/11/2013