PASADENA, TEXAS -- Brought my truck in at AAMCO on Red Bluff Rd in Pasadena, TX for what I thought was my transmission slipping intermittently and noise in transfer case. I was told they would take the tranny apart and advise. They said once they figured out what was wrong if anything they would give me a price. If I did not want to have the job done they would charge $600 to put the tranny back together. They quoted $6k for rebuilding the tranny, I chose to opt out of the repairs due to the age of the truck and repairs cost. When advised to put the tranny back together for the $600, they basically refused stating it would probably not run(There were no damaged parts in the transmission).
Had them do the work, unfortunately they misdiagnosed the whole thing as the same issues kept reoccurring. Took the truck back three times, first time they wanted to charge for parts which I refused to pay for, second time I don't think they even looked at the truck and the third time they kept my truck for two weeks blaming their supplier for sending the wrong parts over and over. Got my truck back after threatening to go the legal route and I am still experiencing the same exact slipping feeling. Cost me over $600 in rental car(they had my truck for a total of 30 days). Never will I support AAMCO again, their technicians lack expertise and training, the advisors give you the run around.
Also.....never given the "damaged" parts
PITTSBURGH, PENNSYLVANIA -- I took my 2002 Jeep Liberty in for service based on recommended advice from the mechanic. I took it to AAmco to have trans checked. They determined that the trans needed replace. I paid the bill and left. Two days later, I was driving to Florida when 5 hours into trip the check engine light appeared. Thinking it was the exhaust I continued driving to Florida. Upon arrival in Florida, I went to a AAA approved shop where they scanned it and determined it was the trans. Went to AAmco in Florida and they scanned it. Yes, it was the trans. I said I have a warranty and made three different appointments.
Before the third appointment, the engine misfired and caused the piston to go thru the engine. AAmco in Florida confirmed that the trans was bad before the engine blew. Pittsburgh AAmco was informed and I was told they would replace trans. but I have no engine to put it in because AAmco did not scan it, otherwise the scanner would have read 300 which is engine and 700 is transmission. AAmco Florida scanned it again and told me after the fact that the engine was misfiring. Nobody scanned this car until the engine went. Now I'm having a hard time just to get the owner to hear my case. It is still ongoing.
CENTERPOINT, ALABAMA -- My vehicle was towed to AAMCO February 24th, 2014. The transmission had been rebuilt by AAMCO In January 2013. The car stopped pulling, it is still under warranty until March 11 2014. The car sat there for 2 weeks. Finally someone called to say they have lost the keys to the car. I would need to deliver them a new set of keys. Thankfully I had a set of spare keys to the car so I dropped them off the next day. One day passed I did not hear anything. The next day the same person ** called and advised me the mileage on the paperwork for the warranty (that they filled out) had incorrect mileage on it and that I had apparently rolled the miles back on the car.
I called corporate to try to locate the owner of the AAMCO. Corporate was quick to respond I will say they provided the Owners information. I spoke with the owner and was advised he would meet with shop manager the following day. At 3:00 the following day the owner called and advised me that I had rolled the miles back on the car, and in fact the transmission in the car is not the transmission they put in the car. He also went on to say he wanted the car off his lot by Monday.
I have never experienced any business that operates in this manner. The transmission is under warranty and the owner is apparently willing to say anything to avoid making this good. I would advise anyone needing transmission work not to use AAMCO EVER..
RICHMOND, CALIFORNIA -- Aamco #21150 (John R. Copenhaven 12158 san pablo, ave richmond, ca.94805 510-2351865). I took my 2001 pt cruiser in to have the water pump changed. They pulled the motor to change the pump and timing belt, that took about three weeks for them to do to me. It look like another engine when I took car home the oil was very black so I changed the oil. In the past when I changed the oil and changed the oil filter it took five and a half qts to fill to max, this time it took seven qts. I called owner about this, he said that was OK, then my car engine started to make knocking sound. I was told to bring car in, owner of aamco took it for a test drive.
The car stop running so he had it tow back to shop. I was told that they would get to it in a day or two. They call me to tell me that two of my four cylinders were not working. I told them to put it back together and I would come and get it. They would not. I was told that they would chain it up so I could have it towed. They put parts in the back seat and a head that do not go with the engine. I paid these people $1500.00 and I have nothing, no engine in my car, parts everywhere. I would like someone from your company to come to my home to look at what these people sent me home with my name is **. I hope to hear from you. Thank you very much.
NAMPA, IDAHO -- I took 3 cars in for a check engine light on. We knew what the code was on each. The first one was to be done in 2 hours so we left the truck at 12: 30pm. At the end of the day they wanted to keep it over night they said they wanted to test in the cold weather. We later found out they did not get to it at all. MAF was all it was and needed to be cleaned. They told us it was the intake gasket, sensors and PVC . It was to cost us over 1400.00. The second car we took in we knew it was the gas cap. They told us 4 hour later it was the intake gasket once again and would cost us 1300.00. The 3rd car was the same. Intake gasket, 1300.00.
I will tell you if I had a business that performed this way to customers they would be fired. I see you have many complaints with BBB and others. I will never go back and I will let everyone I know what happened. I will call the radio station and let them know what they are telling their audience to do is wrong. This is like taking a baby for care in a doctors hands and finding out they are not qualified to do so and charge you much more than they did. I have reported this to the BBB, state attorney and the Sec of state. It is sad times when a business tries to rip you off.
SPRINGDALE, ARKANSAS -- I had a problem with my Lincoln, the transmission at times would shift erratically. The transmission would do this occasionally. I took it to Amoco because they were a national company and I assumed they were trustworthy and did good work, boy was I surprised. The guy drove my car into the shop, popped the hood, pulled the transmission dipstick, looked at it, and put it back. He then started the car worked the shift lever up and down, he turned the car off and shut the hood. He then went off to another part of the shop, after about 10 minutes he came back backed the car out and parked it.
Another man came into the waiting area and told me my transmission " was fried." I asked him what had they found. He said they put it on the computer analyzer and it needed to be replaced because it was fried. I asked what that cost and he said 2,000.00. He didn't look up anything in the computer or check any kind of resource, he just said 2,000.00. I told him I didn't believe the transmission was bad and asked for some kind of printout or something from his analyzer which he didn't have. He had nothing to back up his claim. Being that a analyzer was never hooked up to my car, a report from the analyzer didn't exist.
Liars and cons are all these people are. I am going to make sure I inform everyone I know about this place. The thing is I went to another local owned transmission shop and was told a solenoid was bad. They replaced the solenoid and my car runs like brand new. This repair cost less than $100.00. So there you go.
8129 GEORGIS AVE SILVER SPRING 20910, MARYLAND -- I had my car towed to this company for second opinion after having a rebuilt transmission done in 2009 I was told I needed another one on 11/23/2012. I was quoted a price which when car was ready was more than previously stated and they wanted all the money at once where before, with the same business and transmission mechanic I paid $1000 cash and wrote 3 post dated checks with no problem.
Things got worse for me (job lost) unable to meet my obligations, I had to file bankruptcy. I was informed that I could get my belongings and when I returned to the shop, not only was the car stored on an open lot to the public, but my belongings were gone. Returning back to the office I informed Kevin, who went into the office and made a phone call and never returned or said anything to me.
I called the police to file a report, filed a complaint with the BBB which they are not a member of, the owner is January. I feel this was blatant disregard for their customers vehicles/belongings and extremely poor customer service. in this open to the public storage yard were a late model Audi, Mercedes, and Cadillac.
NEW WINDSOR, NEW YORK -- I went to Aamco with transmission problems and received a $2800 quote for a rebuild. The work was done and the bill came out to be $3500. On top of that my rear bumper was damaged, and the battery was dead. I had to buy a new battery, and received no compensation for my bumper damage other than them telling me it was already there. Like I don't know my own vehicle. 30,000 miles later, my transmission is having issues again.
My suggestion to anyone needing vehicle repair, go to a professional mechanic. NOT AAMCO.
MARYLAND -- Aamco keeps messing the car up, the day they fixed car we had 2 have car towed back 2 them. Then they claimed they fix it. Car still not running right, my daughter missed 2 days of work because of them they said she needed a battery, her battery was good till they got her car they put in a fuel pump meanwhile they messed more stuff as it is she hasn't been able 2 use her car since they supposedly fixed it her car was running better before they (fixed it) now she has no car its parked in front of house hasn't moved since the day they supposedly fixed it ..... I want the car fixed right they took her money & gave her back a car that is more messed you then it was before
SYRACUSE, NEW YORK -- In June of 2011 I brought my van in for a rebuilt transmission. They did the job and gave me a years warranty. They offered a longer warranty of 3 years for about 1,000 more. I could not afford it so I declined. Well 16 months later my transmission went. When I revisited the company they said they can do it again for half of what I paid before. They kept saying a transmission could go anytime even in a new car. I refuse to let them touch it again.