BARRIE ONTARIO CANADA -- We recently had to have our transmission rebuilt due to a radiator failure in our 2003 Acura MDX. We picked up the SUV after a week and noticed that the "D" on the gear selector was flashing. We returned the SUV to Aamco and were told that it was a pressure sensor and that they did not have the special tool to install it. We went to Acura where they replaced the sensor, I asked the people at the service desk why it required a special tool and they looked at me kind of curiously and said it's no special tool only a regular wrench.
When I returned to Aamco they denied the whole thing and stated that the switch was not included in the rebuild of the transmission. I explained to them that this problem was not present when the transmission cooler burst. 5 months down the road we were on the highway and I was accelerating from an on ramp onto the highway when the transmission slipped out of gear. We returned the SUV to Aamco for repair. While we were there I took a technician out for a test drive and the fault occurred while we were out.
We returned to the shop and the technician and the manager were talking about it. We were told to bring the SUV back the next day. My partner brought it back the next day and the manager and her took it out for another drive. The problem did not occur with the SUV at that time and he stated I can't fix what is not broken. He stated that it could be driver error that was causing the problem.
1 month later we started to experience severe hesitation which felt like a clogged fuel filter so we returned the SUV to Acura. They took it out for a test drive and they called back and told us that they needed to tow the SUV back, that the transmission was dead. The SUV was towed back to Aamco where they took the transmission apart and found that a pump in the transmission was worn and they needed to order a new one. This particular part could not be found in the whole of North America! So it had to be ordered from Japan!!! Total wait time 3 weeks plus installation.
My complaint is that we had to rent a car and pay for it for a fault that arose from Aamco's poor workmanship. I can understand if I brought the SUV in the first time and it was being repaired. But since this was being done under Warranty I feel the onus is on Aamco to provide us with a rental until the SUV is repaired. I feel that this is very unprofessional of this company and I will never patronize this business again.
LAUREL, MARYLAND -- On February 17, 2012, for safety I had my vehicle towed to Aamco. I contacted AAMCO via telephone (301) 776-5944, located at 20 Washington Blvd Laurel, Maryland 20707, Laurel, Maryland, that the vehicle would be towed because I believe the transmission was slipping. At this time my name, address and date of birth was requested by a representative, **.
Once vehicle arrived; 2004 Mitsubishi Endeavor reached AAMCO, ** from AAMCO called, notified that they had received the vehicle and they would inspect vehicle to determine the problem and would call me on Monday February 20 because they had a backlog. He mentioned they would do diagnostic on the vehicle to determine what exactly the problem was.
Monday, February 20, ** notified that the transmission was gone and that it would cost $5,200 to rebuild the transmission. I stated that was entirely too high, why would I pay $5,200 for a rebuilt transmission when I could purchase a new transmission from the dealer for $3,900. I told him that this price was ridiculous and I would come to retrieve my vehicle. He then notified me that I would have to pay $795 to put the transmission back in my vehicle.
I was stunned because I never signed or gave authorization to have the transmission taken out of vehicle only to determine if the problem was the transmission. On Tuesday, February 21, a certified mechanic and I went to retrieve vehicle only to be told that the price to rebuild the vehicle was $6,200 (the price changed) and $795 was due.
The mechanic informed the shop that they didn't have to drop the transmission to determine if it was gone, they could have driven the vehicle or put on a machine and inform me that the transmission was gone and gave the cost. This was not done nor did I sign a contract. AAMCO is refusing to return my vehicle unless I pay them $795 to reinstall the transmission. At no point did I sign or authorize to have any work performed.
DOVER, DELAWARE -- Aamco visit number 1. (One day) after reading the check engine light code which stated my transmission was failing, I was quoted it would cost 1,600 to 2,000 dollars. I choose to go to Aamco because it was a well known name. After first visit and trans. repair my bill was 2,700 dollars. When I asked about the difference in price they said that there was more wrong than they thought, trusting the name from the constant commercials I've seen on TV I said OK. After I drove about two miles my check engine light came on. Then turn around and took it back and was told they forgot to reset that light so they did that.
About 5 miles after I left this time it came on again. Went back and was told they didn't have time to investigate the problem but would discount the light and was told it would be fine and to bring it back later. Knowing that some auto repairs can be tricky I agreed and said OK. Visit number 2 (3 hours). They switched some bushing because they said maybe the rebuilt ones they had put may have been bad. After waiting 3 hours I was told "opps" that they were also bad cause the problem still was not fixed.
They then told me they would order new ones so I would have to come back when they got them in and mentioned that now "the fine jewels” in my cat. converter needed to settle because they have probably been disturbed. Trip number three (one day). All was good for a week then transmission started same thing it was doing in the beginning and check engine light is on again. Aamco trip number four (four days) now I'm being told nothing is wrong cause it's not messing up for them even after 5 of my friends have taken it for a ride and it messed up on all of them. I was just trying to get some input.
Also, they say the check engine light is a code for the cat. converter. Which now ** is saying they never touched it even he already told me they did. I will tell everyone I ever see, and working in two restaurants that's a lot, never, never, never go to Aamco if they don't fix this. 1,600 to now what could be over 4,000 and now 6 days of unpaid work. Regretfully for choosing.
WEST PALM BEACH, FLORIDA -- I took my 99 Mazda 626 in for transmission repairs on 9/25/09 at which time the shop performed a total rebuild for $2000. Not even 2 months later, the car had problems at which time I took the car back and they again spent 2 days repairing the transmission because they had failed to replace a part that they were 'unsure' needed repair the first time. Luckily, they did not charge me. Now, less than 10 months later the car again has transmission problems. In fact, my nanny was left stranded on an open highway unable to drive more than 50 miles from home.
AAMCO of West Palm towed the car 50 miles to its location from Weston, FL only to tell me, “Oh we just looked into and you are out of warranty.” I had driven 13,770 miles since the transmission was originally done on the 25th, but less than 12,000 when they fixed it the second time. They called me to offer me 'another deal' of not charging me more than $1600 for the third repair in less than a year and they would go ahead and throw in an extended warranty for 18 months this time. Yeah right like I am going to give them another dime.
They have no idea what they are doing there and ** who has only been working there for the last week, says that he wasn't the one that did the repairs so I wasn't giving him very much room to argue. Unbelievable. Buyer beware at this joke of an establishment. They are piss-poor mechanics. Never take your car to a place even that has a national brand identity. AAMCO is a franchise so each guy is out there to make money as cheaply as possible. Take your car to a real mechanic and never trust anything they tell you!! 845!!
AUBURN, CALIFORNIA -- NEGATIVE 5 STARS!! They tried to tell my friend in addition to a new clutch (which he really did need) he also needed new master clutch and slave cylinders. The owner's wife and manager said it was because the parts were rusted. Really? Water causes rust, not hydraulic fluid. I asked to examine the parts which at first she balked at, then we were only shown the slave cylinder which worked perfectly fine (it's a simple hydraulic cylinder) and no rust. When this was pointed out, she told me I had to leave her shop because I was not the one who signed the work order.
Neither her nor the owner could provide a valid reason for either part needing replaced. They threatened to call the police if I would not quit talking although I was very professional and calm in both tone and demeanor. I had to remind them we have freedom of speech in the USA! The owners on the other hand are easily agitated and lack anything close to normal communication skills. They eventually offered to my friend they would reinstall his old master and slave cylinders at no charge if he paid for the clutch work.
For those not mechanically inclined, a hydraulic clutch could not operate at all if either of these parts were dysfunctional. The fact they plan to put them back indicates there was never a problem with them originally. On top of that they were going to charge $177 in labor just to replace these cylinders which anyone could do in their driveway in an hour.
They were definitely trying to take advantage of an old army veteran just because he lacked mechanical knowledge. They tried to increase the $630 clutch job to a $950 clutch job. Thieves of Baghdad they are!! I would have to agree with **, you would get better service and mechanical work by visiting a preschool. If you want a good mechanic see ** in Auburn next to the concrete statues (as I suggested to my friend).
LIBERTYVILLE, ILLINOIS -- Avoid, avoid, avoid!! Avoid this place at all cost. Here's my personal experience: Like everyone else, I brought my car in to fix the transmission thinking they're probably better than bringing the car to the dealer, since they're cheaper. Their online profile makes them look really big and reliable, but the truth is far from that! They're really out to suck as much money as they can.
My experience at the Libertyville center was horrible. ** the manager, is deceptive, dishonest and a total scammer. The first impression they give is: friendly, courteous. But all these are facades and lies to get you to agree to opening your car. Once they touch your car, it's almost impossible to stop the repair work. You just have to continue on after they touch your car once- that's how they con people's money. There's no return. Since you already spent that much on just opening your car (btw, no one charges $700 just to open the car for checks).
But ** did not get my permission to take apart my car but did so, claiming that my social security number is authorization to take apart my car. And demanded payment for disassembling my car before I can get my car back. On Friday evening I wanted to get my car back but upon threatening to call the police, ** fled immediately, locking the place up. So I had to drive all the way back on Saturday, wanting to settle the issue peacefully but just getting my car back without payment. He refused again.
Troubled, I called aamco headquarters and spoke to 2 of the corporate directors: ** and someone else. They sound exactly the same: fake, salesy, sleazy. I thought the directors would be more reasonable and help me in this case. But they weren't. In fact, they probably are the ones behind all the scamming. No way they'll ever help you to get money back ever! So I had no choice but to call the police. Thank god the police were so helpful and understanding. The 2 officers helped to finally get my car back after speaking to the boss over the phone.
Bottom-line: do not send your car to aamco, libertyville center. Do not give them your social security number. If you already sent your car to aamco, and regret doing that, don't be afraid to call up the police or threaten to sue them in court. You will probably win the case. I am pretty sure that other centers have many similar bad experiences to share. Just search on google, you'll find tons of negative reviews. It's just my luck that I sent my car there without prior research or investigation. I hope this doesn't happen to anyone else.
MORGANTOWN, WEST VIRGINIA -- If customer service and just plain being a decent business is what you expect, this is NOT your place. AAMCO Transmissions in Morgantown, WV. Our SUV was taken here for an unknown transmission issue (transmissions are what they specialize in?). They had our vehicle for a little over 4 weeks. We never once received a phone call with an update on our car. We had to call them and request information then wait for a return call from the mechanic. We were told the first step would be to drop the pan and check for shavings, there were none. Next the computer codes pointed to a solenoid so we were urged to change it.
This did not fix the issue so they requested we leave the vehicle with them so they could track down the issued and we would not be charged for their work because it was a training experience for the staff. Lol yea. Finally on one of my ever so pleasant calls for an update I was told, “Sir your vehicle is ready for pick-up. Our mechanic has exhausted all of his options and we were unable to fix your car." I went to pick up my vehicle and to my surprise the bill was $593. I was charged for the parts and services that did not produce any results.
When management was confronted about this I was told, "the parts and services were done per your request (even though I can barely change my oil). We helped you out with the labor. I can't eat the cost of those parts also." This to me was just outrageous. If they were honest from the beginning and said, "we are not sure this will fix the issue," I would have taken my Explorer to a Ford garage. I was so mad I just agreed to pay the bill just so I could leave. As if all of this wasn't bad enough when my wife got in her car to start it, it would not turn over. I had to jump start her car in the parking lot of the garage that was supposed to fix our vehicle. What the hell?
Once the battery charged a little (perfectly fine battery by the way) she started the car. Once we had gotten home she said her accent LEDs in the floorboards were left on, the stereo (which is a nice aftermarket one) was on and up, and the driver's seat was leaning back extremely far. My assumption is an employee decided it would be a good place to take their break or lunch. This is all extremely pathetic and really a quite embarrassing way for a business to be run. DO NOT TAKE YOUR VEHICLES HERE!! Any input especially from a garage owner would be appreciated.
DOUGLASVILLE, GEORGIA -- I went to AAMCO on Fairburn Road in Douglasville, Georgia to have my check engine light checked. They proceeded to tell me that I needed a catalytic converter because one of mine was bad. They gave me an estimate on parts and labor which at first I believed was pretty reasonable. Went back to them to order part after having difficulty ordering the part via internet. To make matters worse, they went up $200.00 on the estimate that they had first given me. Mind you, this is a mater of days. Anyway, I was desperate so I had them order my part.
On receipt of the part, they neglected to call me so I called them. Only to find out that if I wanted the job done, I needed to hurry up and get there. OK cool! I went by with the knowledge that it wouldn't take more than 45 minutes to an hour to replace. 2 Hours later, the manager decides to come and check on me and tell me that my bolts have been breaking off and they may run into overtime. OK, red flag number one! Then, he comes back to tell me that it's Friday and maybe I could leave my car and come and get it on Monday! Not! Anyway, they proceeded to continue the job on my car.
I step out there to take a look and it seemed as though the technician didn't have a clue what he was doing. Then they kept telling me that my car is "overkill"! Excuse me! Anyway, I told them I need my car so I'm not leaving without it. Anyway, they. finally 2 hours later come rushing into the office to tell me that they don't like the sound that the converter is making.
My point is, please stick to what you know. If you didn't know how to replace the part in the first place, then say so. Don't tell me some crap about ordering a flange that didn't arrive with the part. The moment you opened the box to the part you would have known that. Worst job ever! Never again! They are fake and they are liars! They don't know what they are doing!
TEXAS -- The guy at AAMCO will say anything to get your business offer a free towing, offer payments plans and keep your car until you can pay all the money, and will even give a semi estimate after they do the "FREE" diagnostic. But he omits many details like Towing is 150.00 dollars if and over 500.00 for just looking inside your transmission if you decide not to do the repair with them. They also do not tell you they will not only charge you for labor, opening the transmission but only have two options of payments. One is over 2,500.00 for a 12,000 mile warranty regardless the problem in the transmission and the other over 3,000.00 for 36,000 miles.
They excuse this prices because no matter what is wrong with your transmission they have to take it apart and replace parts even if they do not know which ones. In my case they said it was the torque. After THE GUY gave me the estimate I was angry but I choose to allow them repair the car instead of just giving them 600.00. Do not make the same mistake as me. First they do not have payment plans, they will refer your information to loan companies to make a car repair loan and they will charge you storage if you refused to make a loan or cannot make a payment after a month.
I paid my car repair before that but the transmission sounds awful and the speedometer and odometer are not working. I took it 15 days later because I knew after my experience I could not expect anything better from them. So, The GUY had bad attitude, treated me like I was crazy and ask me to leave the place after I refused to pay 95.00 dollars for the replacement of a VSS sensor that connects the speedometer and odometer. The VSS sensor is connected to the transmission by the way was working fine before they repair the car.
Of course I got all kind of excuses from HIM like it was an external problem, denied that could be a connection problem when they install the transmission after repair, also HE said that may malfunction after I took the car out of the place but has same mileage as the one recorded on the receipt. DO NOT TAKE YOUR CAR TO AAMCO.
AMES -- Okay, I own a 1997 Camry LE. In like June-ish of last year my transmission went out (my fault). So, I took it to AAMCO and got it all fixed up. The parts took about a week. I was lucky that my parents let me borrow their 06' Corolla. It took about 1 1/2 weeks for me to get my car back. The guy asked me if my dad wanted to purchase the extended warranty (after debating he decided to) so that added about $300 on to the bill.
One year and a few months later my transmission went out again but this time it wasn't my fault. I was driving through a green light and I just felt a large thud and no more acceleration. So we called AAMCO and they towed it for free to the garage. This time it took about 2-3 weeks which was forever. The guys had to put a new axle on the car since the tranny had apparently "welded" itself to the axle so they had to break it to get it out. That was a free fix :D which is always good. This time the tranny was PERFECT all until today.
I was driving home from a church event in town and I smelt a bad smell... When I got home I parked in the driveway for less than 30 seconds and my dad came out and saw the car was smoking. When I backed out there was a huge pile of car blood aka transmission fluid. I only noticed the smoke and noise when I got to my house since I had been driving with the heater on and radio.
I probably drove at least 50 miles before stopping so chances are with it leaking that bad it might have done some damage. All said and done I am going to have to take it in to AAMCO and see what they will do with it. I'll report later when I get my report on it.