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Switch From Chase to Barclay's Travel Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON, DISTRICT OF COLUMBIA -- In late 2021 AARP did away with the AARP Chase Credit Card. AARP switched holders of the Chase card to the AARP Barclay's Travel Awards Mastercard. The Chase rewards card paid 3 points per $1 on all travel. This included travel booked through a travel agent. (example: escorted tours, and all inclusive resorts.) This benefit was not supposed to change. Barclay's does not cover the escorted tours or the all inclusive vacation packages at 3 points per $1 spent. It covers it at 1 point per $1 spent. In fact Barclay's does not cover anything booked by a travel agent at the 3 point level.

This is a big change and I would think that a large number of members took advantage of that Chase perk. I feel AARP has tossed its members under the bus in favor of a better "deal" from Barclay's. Customer relations at AARP said in effect "It is what it is".

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This Insurance Company Is Very Evil
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- In the beginning of 2014 AARP cut off one of my main drugs called GLYBURIDE for diabetes and said they were not paying for it anymore and were substituting a less expensive drug they said called Glyburide. The new drug ended up almost killing me causing over 21 side effects over the first weekend I started taking it. I was inches away from death. I called them and the customer service department told me twice that this Glyburide was too expensive and that is why they changed drugs. It turned out that was a lie. I can get this drug at WalMart three months for only $39.00.

I talked to my doctor and we came up with a plan to appeal this decision for them to get me back on the Glyburide and she wrote up 4 different times the appeal paperwork. They came up with a decision within one day and that was too quick. Come to find out my doctor as well found out when she called them that they never read any of the appeal paperwork.

When she started asking questions about the drug as well as other questions they stalled and knew hardly anything. The pharmacy told me drug companies often do this because of cost of the drug. I said what if people get sick and he said drug and insurance companies do this all the time and to get used to it and that there was nothing that could be done about this company and that they had had trouble with them in the past.

My doctor called me later in the week and told me that almost all her patients had problems with AARP UnitedHealthcare and that that was the worst Medicare Insurance companies she has ever had to deal with because they cut and deny almost everyone on tons of drugs.

I know I am not the only one that had this happen to me. It is not the cost if Walmart could still get the Glyburide to me for a low price. So, the doctor gave me a prescription immediately for the old drug Glyburide and I took it to Walmart and had it filled and am still doing that today and will still have to do this because of AARP's greediness and poor and shotty customer service as well as a horrible appellate division that can care less about the elderly and the sick. It is about $$$ only to them. They're greedy jerks that have no conscience.

It is not my fault I am diabetic and have been in two car wrecks causing my medical problems. I feel that AARP thinks that all diabetics cause their own demise and medical problems and that is not the case at all. Please never ever, never ever ever ever, never ever get this insurance company.

I know of at least 25 people at Church since last year that have switched insurance companies because of what happened to me as well as similar stuff that happened to them in 2014 the same year per my story. Of course my doctor said they never read any of their appeal paperwork either. She also said of all the insurance companies in Oregon AARP is the worst one to deal with to get stuff approved because they don't care about the elderly whatsoever.

I would not recommend this insurance company to anyone not even someone that is one of my worst enemies in the entire world. I hate your GUTS a million times over AARP UnitedHealthcare or whatever one of the over 50 names that you have. I do not care how much money or the trillions you have because of your ** greediness.You suck big green boogers coming out of your nose. What you did to me and the 25 people at my Church did not have to ever, ever happen. You are horrible AARP UnitedHealthcare.

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AARP - Carnival Gift Card - $100.00
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a Carnival Cruise Gift Card on 1/22/2020 in the amount of $90.00 from AARP Rewards. Money was taken from my checking account on 1/22/2020. On 2/17/2020 I got on ship "Elation" & handed both gifts cards that I had purchased through AARP Rewards. One worked & the other didn't (CARD # ** - PIN **). I was advised by Carnival Guest Services that the card didn't have any money on it!!! I called AARP Rewards spoke with Christy & was provided Reference # ** for my concern.

While I was at the Carnival Guest Services Christy advised me that she could send another gift card to see if that one would work. She did - but she sent the exact same card that didn't have any money on it. Wasn't happy since I was standing at Guest Services on my phone & didn't appreciate her lack of concern. She wanted to argue & me telling me the money was on the card but the Carnival representative got on the phone with her & told her that both cards HAD NO BALANCE on them. I immediately asked for my membership to be terminated & the $12.00 was credited back to my account on 2/18/2020. But I was told that it would be 3-5 days until the $90.00 would be credited back to my account.

When I returned to the states on 2/22/2020 - I called AARP to follow-up on my $90.00 refund - but was told by Pilar that it would take 3-5 day business days before issuance of refund. I asked to speak with a supervisor & was transferred to Michelle in Florida. I was then advised by Michelle that on the 5th business day, which was 2/25/2020 my money would be back in my account.

On 2/25/2020 - I checked bank & still no refund of $ 90.00 from AARP. I called AARP once again & spoke with a lady that I couldn't understand her & when I asked for her name - we got disconnected. I called back & asked to speak with a supervisor. I was again transferred. The lady I spoke to was Sherika but she told me that she wasn't a supervisor but would try to help me with my concern. She told me that my case was closed out because both my cards worked, per the notes that she was reading.

I immediately advised her that wasn't correct - & asked to speak with a supervisor & was transferred to back to Michelle from Florida, same lady that I spoke with on 2/24/2020. She told me that AARP has 3-5 business days to refund my money & today was the 5th day & the day wasn't over yet & hopefully I would get my money by the end of today. I advised her of what Sherika told me but she told me that there were no notes to reflect what she told me & didn't understand why I was told this. By this time I was pissed because this isn't want I was told to begin with.

I was told on 2/17/2020 that my money would be sent back to my account within 3-5 business cards & as of 2/25/2020 - my $90.00 had not been refunded to my account. I have called AARP on 2/17; 2/22; 2/24; 2/25; 2/26 & 2/27 with no results of when my money will be sent back to me. AARP can take money out of my account for a Carnival Gift Card the day of purchase, but it takes this long to get my money back and at not one time can anybody explain to me why this happened.

On 2/26/2020 I called AARP & spoke with Alexas & she told me that my original reference # ** wasn't in the system any longer & she would have to escalate my complaint to another department. She gave me another reference # 126617750 & stated that I should either receive a email or phone call before 3/2/2020 concerning my refund of $ 90.00. I did receive a email from JoAnne asking me to call her at 1-888-687-2277, which I did but no one knew of JoAnne & didn't know why I was calling them.

I have a Carnival Gift Card that was purchased through AARP rewards on 1/22/2020 for $90.00 that I wasn't able to use on my vacation because there was no money on the card that AARP sent to me via email. This is FRAUD. I have e-mail the CEO of AARP, per Stella at AARP (JoAnne Jenkins - twice) but nothing has been received concerning my issues or my refund.

I have contacted my bank & have started the process of paperwork to show that FRAUD was committed by AARP & hope to get my money back. Maybe I will get a response from your organization but wanted to file a complaint against AARP to bring out the lack of concern & failure to refund money to someone for services and/or goods not received. As well as my dissatisfaction that I have experienced with AARP. If you want to call me my number is ** - to discuss this complaint - I look forward to hearing from you. Sincerely, Stacey **

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Harrasment following my inquiry into health insurance.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DISTRICT OF COLUMBIA -- WARNING!!! DO NOT ASK AARP FOR INFORMATION ON HEALTH INSURANCE! I filled out the contact me form at their website and have been inundated with sales calls every single day to the tune of 12-20 calls each day,. Even though I have asked each caller to take me off their list, the calls keep coming fro different numbers all over the country. I finally called AARP and was told it would take 2 weeks to have my number removed from third party vendors. I am so disgusted with AARP for allowing this happen !!! Why would I want to renew my membership??? I thought you were here to help seniors.

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This Insurance Company Does Not Care About Its Customers at All
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- I called them today to get something proving how much my premiums were proving to the food stamp people how much they are so I could mail it to my food stamp worker. I had to make 4 calls and still they would not do it for me. They can send me a bill every month proving to me that they can get my money yet they argued with me for hours on the phone telling me that I had the wrong website when the website said AARP Medicare complete on the screen.

The website wanted me to make up a 51 letter password and after 2 hours still would not let me set it up and all technical support could say to me over and over and over that I had the wrong website rather than trying to help me. Never have I seen such incompetence and lack of giving a damn about their customers. Please never ever never ever never ever never ever sign up with this plan. After 5 and a half hours of research and countless telephone calls Customer Service did not give a damn about getting my information and said I had to wait 30 days for another statement to print when I need this information now.

This company made trillions of dollars in 2015 and all they want is money and all they had to say to me today over and over and over and over was that the website was wrong when AARP Medicare was written all over the website. It is hard as hell to maneuver through and they want a 52 character password and after 3 hours it still would not take the hundreds of passwords 51 characters or longer I tried to make up and it sat there and sat there doing zip. They do not even tell you on the screen what is wrong with your password you are trying to create no matter the hundreds of them you are trying.

Technical support could care less about helping me and said over and over and over and over that the website was wrong when I did have the right website. It told me AARP all over the screen over and over. Please please never ever never ever never ever never ever never ever ever take this plan because they just want your money and customer service is 1000th on their list if not less. I hate your guts AARP Medicare complete real real bad!!!

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Travel Using Flight Credit Through Expedia/WWTE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I want everyone to be aware that if you book travel through AARP/Expedia you are getting a "bulk" flight ticket through Expedia's (WWTE) purchase of airline tickets one year in advance. Which is why they can offer you a discount. However with that discount there are many many restrictions even if you purchase trip insurance.

Unfortunately, we had to cancel our trip giving us an airline credit. It was when I tried to book a flight using that credit that the nightmare began. From waiting to get a real live representative to being transferred to the Flight Credit Department was a long process. Then having Expedia find the credit was a good 4 hours holding on the phone. Of course all those hours were spent proving that I really did have a credit and the change fee of $200 was not applicable because we did have insurance. At that point I was assigned a Case Number.

Having a Case Number did not matter much when I called the next day at 1 PM to book a flight. The reps don't read the Case History so again you must go through the entire set of facts again. Of course having that credit meant that I was restricted to the flights Expedia purchased through WWTE. No I did not want to fly at 5:45 AM when there was a perfectly good flight with empty seats (I checked with the airline) at 8:45 AM. The nightmare continued until I finally got a supervisor who actually knew what he was doing. However when I tried to book that flight suddenly the fare went from $333 to $765! This was now 5 PM. I spent another wasted 4 hours.

By the time my husband returned from work that day I was literally in tears of frustration. I gave up. Expedia you had won. I did not have the fortitude to carry on. I was tired of telling their reps the airport codes (I should think that travel reps would at least have a list of airport codes in front of them). I was tired of hearing "I'm sorry, hold on, wait one minute." One minute! I wasted millions of minutes! At this point I still have not used that credit nor do I have a booked flight.

I will never use AARP travel which is Expedia. Consumers, go directly to the airlines. They can put a travel package together for you at the same price or less than Expedia plus you have more choices rather than being restricted to the bulk ticket purchases. MY NIGHTMARE CONTINUES UNTIL I CAN USE UP THAT CREDIT!! Good luck to me...

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Sham
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONWIDE -- Either these folks are incompetent or the AARP SCSEP program is a sham, intended to get more money. After 3 months of waiting (because the staff at AARP told me the program was full), I got an appt. to apply for their SCSEP training program. I noticed that only 2 other people were signed in for the entire day. The man at the Dept. of Labor who fills out the app with each senior told me the app. was sent to the AARP as soon as he completed it and hit "send".

I waited a week and called the AARP. The woman told me my application had not been received and that I should wait another week. The oddest part of it was that she never asked for my name or anything else that would identify me, so how did she know my app hadn't arrived? Did she say that because they haven't received ANY applications yet this year? Not likely. It's more likely she was simply lying. Why would she lie? I can only speculate.

I called the national number for the AARP to ask them to look into it. The automated system asks if you're a member, but even when you say "no", and then connect you to a real person, that person asks for your membership #, then tries to sell you a membership. They're just salespeople at a call center who don't know anything about AARP programs.

The first young woman hung up on me when I said I didn't want a membership, so I called back. That guy said he couldn't refer me to anyone who could help and that he was sorry he couldn't help. That was it. So, I spent 3 hours (incl. one hour of waiting) trying to get in their program… All for nothing.

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Non care by dental rider provider
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG BEACH, CALIFORNIA -- Having become old enough for Medicare I chose to sign up my Medicare supplemental insurance with UHC > this, largely based on AARP recommendations.
I added a dental rider and this is where my story truly begins.
I found, upon searching, that nearly all the dentists available are part of "Western Dental"
I called an office near my home and made an appointment. Upon arrival I explained I had pain in one tooth and feared I had a cavity. I also indicated it had been too long since my last exam and cleaning. The tech who came to take xrays was heavy handed and caused me pain by shoving (yes, shoving) a very large piece of plastic in my mouth to take the photos. When I told him he was hurting me, he argued that he was not!
Now, I am in the dentists 'exam' chair where the same tech began taking digital pix of my mouth from every conceivable angle.
The dentist arrived and looked at the x rays and the digital photos and indicated everything looks fine. I mentioned pain in the area above one of my teeth and she shrugged and said again the "x rays look fine"
She then proceeded to show me all the pics of the plaque in my mouth and indicated I needed a "deep cleaning" I mentioned my 100 plus cleanings during my adult life and told her I had never heard it called anything but teeth cleaning. She had no answer to that except to 'suggest' I try using the perio-gard anti plaque product that was very prominently displayed on the wall in front of me. This display included a horror show of gum disease and rotten teeth photos.
She then passed me off to a 'nurse' who stood behind me and described the 'treatment' > that would be part of my deep cleaning. I asked about cost and was told $1100.00 (!)
The truly amazing thing about all this is the Dentist never looked in my mouth.
I have just returned from a visit to the excellent dentist I went to for many years while still employed / insured.
I have a cavity at the margin of an old filling - I will need a crown
The tooth I complained about to the Western Dental "dentist" has a crack in the root and has an abcess > it will have to come out and be replaced by an implant ($7,500.00 for that)
Stay away from UHC Medicare HMO plans. AARP should be ashamed of recommending this sham coverage.

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AARP AND HARTFORD RIPPING SENIORS / DISABLED OFF
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I was a member of AARP for over 7 years and I finally realized there is no benefit to membership with this organization and stopped listening to their propaganda .
I bought Homeowners and Auto Insurance through Hartford Insurance in 2016. I was quoted and receiving a lower premium rate for 9 months and the premium increased. Since that time premiums have quadrupled the amount for both homeowners and auto!!.

Also, Hartford Insurance took it upon themselves to reduce my auto insurance to just LIABILITY with no discussion and nothing informing me this was being done. When I contacted Hartford customer service asking how this could happen she said "weird, I can look for some discounts for you but to include full auto coverage this will be an additional $333.00 annually. I told her the Hartford is really doing a disservice to Seniors and the disabled because being on fixed incomes we are being priced out because we can't afford the extremely high insurance premiums so I am FORCED to shop for another home and auto insurance company.

What makes it worse is AARP is the facilitator for Hartford to rip-off seniors and the disabled. The AARP doesn't care or want to assist seniors regarding this or know about how bad it is. The proof is on their customer service complaint website stating: " If you have questions or concerns specifically about an AARP co-branded product, we recommend that you contact AARP's providers directly."

AARP should not promote third party vendors when they know they are doing a disservice to seniors, it's one of the largest lobbies for seniors and is just collecting extreme amounts in membership fees and getting fatter and fatter financially with no real help for seniors with heath, homeowners and auto insurance needs and using celebrities to promote them....should be ashamed. Thank God I'm no longer a member.

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Donation Request
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINTON, ARIZONA -- I have been a member of AARP Foundation for 3 years now. After renewing for my 3rd year I am now receiving Donation Requests! I was outraged to receive a Donation Request since what we receive as members is monetarily limited, and then my following thought was why are the employees not donating their salaries? In fact when I got a quote for Auto Insurance from the Hartford I was quoted $650 a year for my Toyota, but after The Hartford learned I was a member of AARP my car insurance was increased to $1245 a year. I guess The Hartford knows a sucker when they see one.

In fact every AARP recommended service I tried (Cell phones, Hearing Aids, and Life Insurance) to use with my AARP membership, the cost more than doubled compared to what a non-member of AARP pays! Is there some reason the media is not SCREAMING about us seniors getting the shaft from AARP? Still upset over the Donation Request letter I received I started researching the yearly salary of AARP employees and was surprised to learn that the President is earning $750,000 and the VP $225,000 and the average employee is making over $80,000, and these wages do not include bonuses, stock option's, 401K's, etc.

Is there some reason these overpaid employees are not donating a portion of their salary to AARP? The letter requesting my Donation ends with "Together, I'm confident we'll meet our goals and hopefully even exceed them. Thank you so much for your support." AND it's signed by Lisa Marsh Ryerson, President, AARP Foundation.

Well, the only thing I'm confident in is if AARP needs more money to give us nothing but double the cost of every service they recommend they're in trouble, and President Ryerson better start donating her salary because from I read all over the Internet AARP members are tired of paying for NOTHING and being ripped off on every service AARP recommends.

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AARP Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 59 ratings and
91 reviews & complaints.
Contact Information:
AARP
601 E Street, NW
Washington DC 20049
1-888-687-2277 (ph)
www.aarp.org
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