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Medicare Insurance
Posted by Goldenroamer on 05/08/2009
GILBERT, ARIZONA -- Does AARP know the service offered by SecureHorizons/MedicareComplete is not what they claim to be? I doubt it. I changed my provider last November and have had NOTHING but problems since the very beginning. They enrolled me in the wrong plan. Insisted my primary care physician would not see me as he was not taking new patients. Made no difference to them that I was an established patient. After MANY phone calls and speaking to many different Customer Service people (who all promised) they would take care of the problem I still kept getting insurance cards with wrong PC name. It took several more calls to get the problem taken care of. I then went to a specialist this AM who is listed in my plan book, and has been my doctor for over a year, to only find out they do not take my insurance and never have. I need this physicians service as I am a recovering cancer patient. He did see me today and only charged me what my co-payment would have been. However, he will not see me again unless I get the insurance problem taken care of.

Since I cannot not change Medicare provider until next November I can only pray my cancer stays in remission until I can change insurance carriers. I have NEVER had so many problems with insurance in all my life. I would not recommend MedicareComplete/SecureHorizons to my worst enemy.

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Posted by Anonymous on 2009-05-08:
Your experience with Secure Horizons is horrible. They were purchased by United Health several years ago. Call the customer service number again. Ask for a supervisor and demand that they resolve the issues you are having. Tell them that if your issues are not resolved to your satisfaction that you will contact CMS (Centers for Medicare and Medicaid Services), which is the government agency that over sees all Medicare plans. Their "contact us" website is http://www.cms.hhs.gov/ContactCMS/

The phone numbers are: Medicare Service Center: 800-MEDICARE (800-633-4227)
Medicare Service Center TTY: 877-486-2048

If United Health/Secure Horizons doesn't do the right thing, follow through with a complaint to CMS. They do NOT want a CMS complaint filed against them. I am sorry you are having so much trouble. Good luck to you.
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Please, please, please...Do NOT choose AARP Medicare Complete Secure Horizons
Posted by Pinta on 07/28/2010
FENTON, MO -- I work in an internal medicine office with 2 physicians. This plan is an absolute nightmare. Originally, we did not accept the HMO plan. As of 01/09, we started to accept it. BIG mistake! I do coding/billing and am also the referral coordinator. Everything that the patient has to do outside of their internist's office, whether it be see a specialist or having surgery, has to be called in by your internal medicine physician. It's what is known as a "gatekeeper plan". On numerous occasions, I have a specialist office call and say, Patient X is going to have surgery tomorrow and I need it authorized. I tried to do it, but they said that the PCP has to call and get it authorized. Are you kidding me? Such a HUGE hassle. They have to call and give us the CPT and ICD-9 codes that they are using. If Secure Horizons has a question like, have they had a such and such test done, I most likely don't have that information. I have to hang up with them, call the specialist back and see, then call Secure Horizons to let them know. Stick with plain Medicare and get a secondary insurance such as Anthem or straight UHC. You will benefit so much more in the long run.

I just get so sick and tired of our elderly patients getting manipulated by the Medicare replacement plans. It all sounds great initially, but when it comes down to it, they are full of...well you get the gist.
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Posted by old fart on 2010-07-28:
It always sounded to "pat" to be real... I get offers of this EVERY week and will not get involved!
Posted by Anonymous on 2011-03-16:
Thanks for the very helpful review. I always wondered the ins and outs of these plans. Too frequently they make it very difficult for the patient to receive the care that they need. It's great that folks like you shoulder the burden for them and make it seemingly seamless behind the scenes (all doctor's offices don't do this).

(Hope my spelling was up to par)
Posted by ginahip1 on 2011-03-16:
You're very welcome "bluediamond98". I try to do everything I can to empathize with our patients. Through research and experience, I have learned the pros and cons of a variety of insurance companies. I too have to see a doctor from time to time, so I know how frustrating insurance companies can be on both sides of the fence.

Yes, your spelling was up to par. The only reason I mentioned correct spelling and grammar regarding the other commenters is because I cannot stand when people make ignorant comments, when they obviously didn't coprehend my post. On top of it, they can't even spell... There's even a "Check spelling" link above the comment box. Sheesh!
Posted by ginahip1 on 2011-03-16:
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Victim of AARP The Hartford
Posted by P.O.ed9999 on 06/22/2009
PENNSYLVANIA -- Attempting to receive a less expensive Auto Insurance policy, I decided to go with what was advertised as The AARP Auto Insurance program.

What arrived was a company called The Hartford? After going through the usual questions and required information over the telephone. I sent in my 6 month advance payment.
What arrived next, was a complicated 18 plus page form to fill out and sign. Page after page of statements and complicated legalese, with my signature in more than several places.

After completing what I though was the required info. I was informed by a phone call, that I had not signed the forms. A second set was sent to me, and I went through the lengthy and complicated process all over again. This time with The Hartford's agent over the telephone...

three weeks passed when, I received a notice from the State of Pennsylvania, stating that It had been reported to them that my auto policy had been canceled. New forms and legalese from the state to sign, that I had not driven my vehicles while the policy and been canceled.

The Hartford had notified the state of the cancellation, thus causing my insurance rate to go up. Essentially the Hartford told me that some part of the form had not been signed, and there was nothing I could do about it.

They left me scrambling for a new policy, at thanks to the Hartford, now at a a higher rate too.
It cost me 265.00 to find a new auto insurance policy and pronto.

The additional auto insurance forms are going to be real trouble in the state of Pennsylvania and The Hartford is going to screw you if make some understandable mistake on these things. Like miss a signature somewhere on these lengthy and confusing things!

We do not live in a Nazi Police State where insurance companies like the Hartford have the right to report unsigned documents to the authorities and compile a dossier on you, the irrelevant discarded customer.
My advice is to refrain from using the AARP and The HARTFORD .

Pennsylvania is also going to have a huge quagmire of problems over these silly and what should be unnecessary forms.

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Posted by jktshff1 on 2009-06-22:
Aside for being the American Association for Ripping off People they are notorious anti 2nd amendment folks.
Posted by PepperElf on 2009-06-22:
seriously they're against part of the constitution?

Posted by jktshff1 on 2009-06-23:
Fraid so pepper, they support the Brady Bunch. That is the only reason I dropped my membership and told them in a letter to remove me from any mailings they send out.
Posted by tnchuck100 on 2009-06-23:
AARP does not exist to help the retired population. Make no mistake about it, they are in in for their own profit.
Posted by BirmanCat on 2009-06-23:
Unfortunately, there's even more to come -- good luck in getting off their harrassment mailing lists.

I wasn't even old enough to join when I started getting crap from them. Join Now! Buy This! Give Us Money!!! Give Us Money!!! Give Us Money!!! Give Us Money!!!

After being repeatedly assured by numerous so-called service representatives that I would be taken off their mailing lists, I was still getting trash from them.

I finally sent a certified letter to their headquarters, outlining the future charges they would be assessed for continuing to dump trash in my mailbox.

Haven't heard from them since.
Posted by ok4now on 2009-06-25:
Sorry to hear about your bad experience with Hartford. They put you in a very bad position. I was insured with them for 3 years. During this time they offered good service and low premiums. When my policy came up for renewal 6 months ago they whacked me with a $550 rate increase. No tickets or accidents. Their explanation was an accross the board increase for everyone. I'm sure they lost a lot of business including me. I switched to Amica and got an even better rate. You have to shop around.
Posted by mahoganiee on 2010-02-10:
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The Hartford - Dishonest Thieves
Posted by Sanah on 05/14/2011
LEXINGTON, KENTUCKY -- I sent this letter to The Hartford in response to their 'new lower rates' promo they sent me:
"The Hartford May 10, 2011

To Whom It May Concern:

I recently received the enclosed ‘Lower Rate Notice’ from you. The only ‘lower rate’ I am interested in was the one I had with you before you cancelled my policy. In January 2011, having almost no income, I did not have the full amount for the payment requested on the statement you sent me that was 3 times what I normally paid (under the guise of being an annual deposit) and I paid only my regular monthly amount. You promptly sent that back to me with a notification that you cancelled my policy. This happened after I had requested copies of all my many years of policy and payment history because your billing amounts are irregular and I could never get the amounts you wanted to balance with what I paid and what you said I owed. No matter what I thought I had paid in advance I was never paid in advance according to you and frequently accrued late fees because you said I still owed you money. After being a customer for many years I felt it was unnecessary for you to be charging me an annual deposit like any new client. That shows your loyalty is only to the almighty dollar and not your customers. After cancelling me and while I was searching for new insurance, you were then more than happy to provide me a quote with a ‘new rate’ that was almost $100 more per month.

You are rip off artists and I want to get the word out. I plan on doing that via the internet by explaining just what you did in order to inflate my premium and then cancel it. And in order to renew it I would be paying 1 ½ times what I had been. THAT is no discount.

I have moved on and gotten insurance elsewhere, you are thieves, do not contact me any further. I think AARP needs to know how you do business as well.

That about says it...don't trust them..it sounds good but they jerk you around and instanteously cancel your policy when you start asking questions...I have had car insurance for 41 years and have NEVER been cancelled until now.

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Posted by azRider on 2011-05-14:
I'm confused. are you saying you sent them payments of what you think they should be charging and your upset they cancelled you because your payments are late? so they say you own $218 but you fill it should be the old payment of say $120 so that is what you sent them? and your upset when they say you did not pay and cancel? I think your a little off on this thinking. just because your with a company for years does not mean you can decide what the payment for a service would be. maybe they cancelled you because you refused to pay what you owned by contract? I'm with AARP Hartford and each renewal I get a letter that shows what the increase or proposed coverage and payment will be at renewal time. then they always start the new period with a starting deposit and payment plan. unless I pay cash for the full amount. which I do now, I find payments a pain in the a$$. so if your premise is you should pay what you want and expect them to take it, then I disagree with it. I think you should have read the renewal documents and then moved to a different plan with someone else, rather than try to force them to accept your payment.
Posted by Know your Insurance on 2013-05-23:
azrider, you must work for an insurance company. Why don't you tell them how insurers do the same thing this customer was alledgedly doing. Have a claim with most insurers and they try to dictate the cost of the claim. Reality is, this is not indemnity. Indemnification is to make the person damaged whole, not to pay what they think the claim should cost. Insurance estimates, weather a home claim, auto claim,or any other claim, are for internal purposes only, not payment in full. The determination of a claim is determined by the actual cost of damages or loss. Don't be fooled by Are Way insurance.
Posted by Arthur Murphy on 2013-07-14:
The Hartford car insurance thru AARP was higher than other companies and when I switched companies they say I owe them money. Could not lodge a complaint on the AARP site?
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AARP is not friendly to seniors
Posted by Jeburroughs on 08/03/2010
Seniors need to be aware of the high cost of doing business with AARP. I became an AARP Member 14 years ago and had auto insurance through them (Hartford)for about seven years. Every year the cost went up, even though I didn't have any claims. And, when I called them they just shrugged it off as "costs are going up by other companies as well". When I checked out other (major) insurance companies, I found that I had been paying 30%-40% more for the same coverage. I switched and have not used them since. I checked AARP for life insurance and found they were much higher than some other reputable companies. Again, AARP is taking advantage of seniors who believe they are getting a good deal because it is AARP. Recently, in looking for a Medicare Advantage Plan, I found AARP's prices much higher than other reputable companies. So, the lesson here is do your homework and check other reputable companies. You will save a lot of money. AARP is not what it used to be many years ago - a friend of seniors.
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Posted by Anonymous on 2010-08-04:
Sounds like they don't help seniors at all. I've been hearing this a lot lately. Glad you were able to save so much! Thanks for the post.
Posted by Alain on 2010-08-04:
Despite AARP's disclaimers, they have to take some responsibility for the actions and performance of companies that use their logo. If your company is willing to pay the money, AARP will happily let you have access to their members and use their brand to sell your product.
Posted by Jun on 2013-06-05:
i got an offer from AARP today with a initial $16 1yr membership fee, i'm glad I check this reviews first b-4 I sign for it. thanks ....
Posted by Laura on 2013-08-25:
Good to know I almost signed up for AARP. I'm staying away from this.
Posted by Brenda on 2013-09-26:
Glad to hear, I received a $16.00 dollar 1 year enrollment as well, something told me to check reviews, glad I did. I will not be enrolling.!!
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AARP is only an advertising front - and a poor one at that
Posted by Tnchuck100 on 11/11/2010
I have seen many complaints on the site about AARP and their less than pro-elderly tactics. More as acting as a front for other advertisers. Well, this morning I had an experience that reduced their credibility even further. Zero, in my book.

There is an ad on TV (endorsed by AARP) for supplemental Medicare health insurance. Next year my wife and I will being getting Medicare. The logical thing to do get as much information as possible BEFORE you are faced with the commitments. Not the way the people that use the AARP tag to push their products see it.

I called the advertised number (1-800-495-9576) for the United Health Care Medicare supplement information. The girl asked several innocuous questions. One of which was my date of birth. No big deal. I am sure there are many people born on my birth date. Then asked if I was currently on Medicare. I told no, not until next year. Here is the killer: "We cannot give you this information unless you are currently on Medicare."

This was only supposed to be a request for a booklet of information. But their position was obviously to line you up with spending money by the end of the phone call.

I then called AARP. They claimed no connection with what the ad claimed. That is to supply you with information. Bear in mind the AARP logo is the largest print on the booklet you see on the TV ad. No matter. AARP is concerned only with the kickback. They are totally disinterested on whether these companies provide any service for their members.

With that I advised the AARP representative that since they provided no useful assistance, service and/or information when our membership expired it would not be renewed. Not that they care in the least. But I felt better.
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Posted by Anonymous on 2010-11-11:
Good to know.
Posted by db1105 on 2010-11-11:
AARP is just an insurance scam. They only care about making money.
Posted by jktshff1 on 2010-11-11:
And their own political agenda.
Posted by JerryCee on 2010-11-11:
Check out AARP's new competiton Generation America.
Posted by Alain on 2010-11-12:
Good review, Tnchuck. I'm not renewing with AARP, either. Their logo is for sale to the highest bidder and they take no responsibility for the company's quality (or lack of it).
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Unwanted Solicitation
Posted by DRitz on 02/08/2010
What do I have to do in order to get AARP to stop sending me offers? AARP and their partners "in crime" (Insurance Companies etc) keep sending me offers. I get 2-3 a day for life insurance, car insurance, medicare insurance and offers to join AARP. My husband and I are already on a "do not contact" list for credit and life insurance offers and yet they still come daily. We do NOT believe in what AARP stands for and really just want to be left alone. They are wasting trees, stamps, and whatever else by contacting us.
In the future, I intend to return anything they send in their postage paid envelope. If they got enough of these back they may quit sending things to people who don't want their crap!!!
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Posted by Anonymous on 2010-02-08:
On those mailings they send you, there should be a "if you wish to opt out of these mailings, do blah blah blah blah blah" to get them to stop sending you that stuff, found towards the bottom or back of those offers.
Posted by Anonymous on 2010-02-08:
That or do what everyone else in the USA does with their junk mail. Throw it away. Or even better, but it in a recycle bin. It takes me like 5 seconds to throw it in the trash. Nowadays, I get more advertisements in the mail, than any actual REAL mail.
Posted by YunkaG on 2010-02-08:
I just stuff all the items without my name in the return envelope and send it back. Maybe they can send it out again plus it costs them postage.
Posted by NanS123 on 2010-02-08:
Andy Rooney on 60 Minutes used to say he would put all the junk back into their return envelop and mail the lot back to them using their own post paid envelope.
Posted by ejack053824 on 2010-02-08:
Old Fart....you sending out AARP crap again? We don't want to be part of that cult so stop it! LOL!
Posted by old fart on 2010-02-08:
E-jack... when you turn 65 be prepared for a flood of AARP mail... hee hee hee.....
Posted by ejack053824 on 2010-02-08:
Send it right back to them in the postage paid envelope with a smear of diarrhea.
Posted by Anonymous on 2010-02-13:
Some good resources here:

Posted by Alain on 2010-02-13:
Thanks, Raven. Good stuff on that site.
Posted by Anonymous on 2010-02-13:
Posted by Kelli_Behr on 2010-07-09:
I am 27 and am getting a flood of mail and email from them and other over 65 related mail. It is filling my mailbox. I tried the OPT out do send it back in their PP envelope but it hasn't stopped.
Posted by slotguard on 2010-12-01:
Here is an article I wrote about stopping AARP junk mailings, both from the AARP as well as from companies who buy their lists :


Hope that helps!
Posted by Samantha on 2013-08-31:
These are some great ideas. Maybe they will stop sending so much junk if they get it back and have to pay for it too.
Posted by Unknown Senior on 2013-09-09:
65??? They start sending the stuff when you reach 55!
Posted by larry on 2013-10-08:
United Health ripped my mother off for over $1800 and lied to me about it. They are both a ripoff
Posted by Elaine on 2013-10-12:
I can tell you how to get off a mailing list, anyones in fact, real quick....Cost them money.

All that mail has some sort of Business Reply Envelope where they pay the postage for its return. Contracts with the post office, they HAVE to pay for any return mail using those prepaid envelopes. And the amount is higher than regular postage.

The max amount the postal service will take is 70 lbs with a combined width, height and gurth of 108 inches..

So simply take one of their business reply envelopes, use some shipping tape and apply it to a cinder block, which are still fairly cheap. That will run them $30.00 or so in return postage.

Do that a couple of times, and they will get the message.

You can write them all the letters you want to get off of a mailing list, and that never works.. this does...

If the keep sending you stuff, switch to using an old bald tire..
a Pickup truck sized one..they get the message fairly quick.

Not only does it work, it gives one a feeling of satisfaction.

Also considering that these places all sell mailing lists back and forth, believe me.. it will get you off of a lot of other people's mailing list real fast..

a bald 31 x 10.50 truck tire costs them about $75 or $80.. and by postal contract, they have to pay for it..whether they like it or not.

I'll guarantee this works real well..

I learned this off of a lady who was a customer of mine about 10 years ago. She was trying to get off of some company's mailing list, and after a zillion letters to them, nothing worked.. her son who worked for the Post Office told her about this.

So she tried it several times.. Not only did she get off that mailing list, but a whole bunch of others..plus she was rewarded with a scathing letter from that company's president.

Which she promptly framed and put on the wall in her office.
gotta love happy endings like that one.
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Unethical Practices; Lies about their policy
Posted by Labonn on 11/03/2004
I was overjoyed to turn 50 and lower my Auto Insurance rates through AARP Hartford. My (and my spouse's) driving record was perfect-Indeed, I had not even been in an accident caused by someone else. As years passed, I was even more pleased when I read the comment attached to my policy: "Congratulations! You've earned the First Accident Forgiveness and Disappearing Collision Deductable benefits. Because all drivers on your policy have remained accident and violation free for the last five years (May vary by state ...), including three with the AARP Auto Insurance Program, providing these records remain clean, We'll forgive your first accident. Your rates won't go up because of the accident..."
OK, now I'm 57, still with a perfect driving record, and Hartford was still assuring me that they will forgive my first accident. (need I go on?)
In Feb, 2004, I backed into a vehicle in a parking lot. Minor damage, no one in the other car, no ticket issued. I found the owner, and as it was a Company car, he wanted to have a police report filed to cover himself. Hey, no problem, right? Hartford will forgive my first accident!
A month before the policy was due for renewal, I get a letter saying that, as a result of the accident, I was going to have a "surcharge" applied to my renewal. Well, gosh, I thought they were going to "forgive" my first accident. But, what the heck, the premiums were lower than I could get elsewhere, so what's a 10% charge for three years (The Industry standard)?
So, I get the Bill-they raised my rates by 80%! For three years! After paying premiums for seven years, their total payout for this claim was $300.
I called their (arrogant) representative, and he told me that "unfortunately, it's not what the policy says, but what it doesn't say, thats important..." whereupon I cut him off and implied what he could do with Hartford.
This is the third, and last, time Hartford will have the opportunity to misrepresent their policy, even to the point of lying, to me. All further communication will be with AARP and the State Insurance regulators. I would elaborate on the other two instances (which involve age discrimination for auto and home insurance)but I guess this post is too long anyway.

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Posted by Aember24 on 2004-11-03:
were you by any chance also given a ticket for the same occurence? Or was the surcharge listed as due to accident? I work for Geico and we also have Accident Forgiveness for our 5 years plus policyholders and yes we will forgive the first accident with No Surcharge. I am not sure of AARP's standards or guidlines however I am familiar with accident forgiveness. Now if you did happen to have another accident than you may see a surcharge apply due to having multiple accidents within a short period of time. But if this is your only accident I would definently pursue this further and make sure that the surcharge that was applied wasn't for somehting else such as a ticket...let me know how it goes
Posted by melissa.messner.ni1q on 2004-11-04:
I would suggest looking elsewhere. Depending on what state you live in, most insurance companies do surcharge for at-fault accidents for 2 years. An 80% surcharge on a $300 paid at-fault claim does seem high. With State Farm, we also waive the first at-fault, but depending on how long you've been with us, we might have to reduce your accident free discount. I'm surprised that they even held that against you since it was only a $300 payout. Good luck!
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AARP/Hartford Ins. rip off for all
Posted by Axehandlebill on 02/25/2011
First off I did belong to AARP, not any more, in fact I asked them more than once to remove me from all mailings and emails. now, Hartford auto ins., they are a rip off they kept hounding me all the time so I checked them out against my insurance I have now, they wanted $800.00 more a year than what I'm paying now..Rip off here, and now if AARP is a non profit organization then why is Hartford giving them a kick back on all policy's they write using AARP logo?

That's why they want more so AARP gets a cut of my pie..bunch of crooks...asked them to take me off of all mailing list, 2 years ago and still getting them, they harass me all the time with mail and emails, I'm ready to sue there eyes out....
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Posted by jktshff1 on 2011-02-25:
American Association for Ripping off People
Posted by Skye on 2011-02-25:
I found this from the AARP website. You can opt out, by contacting:

Contact Information

By E-mail

By Postal Mail

601 E Street, NW
Washington DC 20049

By Phone

Toll-Free Nationwide: 888-OUR-AARP (888-687-2277)
Toll-Free TTY: 877-434-7598
Toll-Free Spanish: 877-MAS-DE50 (877-627-3350)
International Calls: +1-202-434-3525

Good luck with your lawsuit.
Posted by trmn8r on 2011-02-25:
Can a person really sue for receiving email and mail advertisements, and if so, can the defendent actually lose their eyesight?
Posted by PepperElf on 2011-02-25:
well you can sue...
but whether or not you'd actually WIN something is the real question... assuming the judge doesn't throw it out of court first.
Posted by trmn8r on 2011-02-25:
You got me Pepper. What I meant was, can a company really be held liable for sending solicitations, etc.
Posted by PepperElf on 2011-02-25:
i doubt it.. most of the flier are bulk mail, meaning they're not specifically addressed to anyone.

instead of going straight to a lawyer, perhaps the OP should ask the Postmaster what to do. Though the answer might be the same thing I"m thinking

1) Throw it out
2) Rip it into long strips, roll them up and tie some string around them and dip them in melted wax*

* Girl Scout method for making "Fire starters". They're great for camping cos they're water proof. Just build your kindling up around them and light the wick, and let it burn.

Thus, turning a hated flier into something fun. Plus you get the added bonus of telling yourself that your fire-starters are costing them money.

Posted by Anonymous on 2011-02-25:
Man once again you guys are way too literal. Axehandlebill is just blowing off some steam. I know Bill he ain't gonna sue AARP for some fliers. Come on people use your noggins.
Posted by jim oakley on 2013-10-13:
I always try to tear the mail up and send it back to them in their postage paid envelope. I have always been told that the return postage costs them money if used
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Multiple billing
Posted by Gerdacoh on 03/19/2013
US -- I received MANY forms from AARP requesting my dues, it seemed that these coming every few months. I sent in my dues last August, my card states that my membership is paid up through Dec. 2013, and yet I received an "offer" for a free insulated bag if I renew now. Many elderly peple do not keep these records, AARP should be protecting its members, not trying to extract additional unnecessary fees!
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Posted by Samantha on 2013-08-31:
AARP bills 6-8 months before your membership renewal is due. I have already complained to them but have received another renewal reminder. It states that they are "concerned" because I haven't renewed yet, but it is still 3 months before my membership expires. They are acting like I am late paying. The notice doesn't even show when my membership expires. I have contacted them and all that accomplished was that they sent less email reminders to renew. They have to spend more money asking for renewal than the membership actually costs. If you get a 3 year membership I wonder how early they want renewal. It makes me feel that AARP billing practices are not ethical. Does anyone know of any other organization that helps seniors? I would like to switch.
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