I want everyone to be aware that if you book travel through AARP/Expedia you are getting a "bulk" flight ticket through Expedia's (WWTE) purchase of airline tickets one year in advance. Which is why they can offer you a discount. However with that discount there are many many restrictions even if you purchase trip insurance.
Unfortunately, we had to cancel our trip giving us an airline credit. It was when I tried to book a flight using that credit that the nightmare began. From waiting to get a real live representative to being transferred to the Flight Credit Department was a long process. Then having Expedia find the credit was a good 4 hours holding on the phone. Of course all those hours were spent proving that I really did have a credit and the change fee of $200 was not applicable because we did have insurance. At that point I was assigned a Case Number.
Having a Case Number did not matter much when I called the next day at 1 PM to book a flight. The reps don't read the Case History so again you must go through the entire set of facts again. Of course having that credit meant that I was restricted to the flights Expedia purchased through WWTE. No I did not want to fly at 5:45 AM when there was a perfectly good flight with empty seats (I checked with the airline) at 8:45 AM. The nightmare continued until I finally got a supervisor who actually knew what he was doing. However when I tried to book that flight suddenly the fare went from $333 to $765! This was now 5 PM. I spent another wasted 4 hours.
By the time my husband returned from work that day I was literally in tears of frustration. I gave up. Expedia you had won. I did not have the fortitude to carry on. I was tired of telling their reps the airport codes (I should think that travel reps would at least have a list of airport codes in front of them). I was tired of hearing "I'm sorry, hold on, wait one minute." One minute! I wasted millions of minutes! At this point I still have not used that credit nor do I have a booked flight.
I will never use AARP travel which is Expedia. Consumers, go directly to the airlines. They can put a travel package together for you at the same price or less than Expedia plus you have more choices rather than being restricted to the bulk ticket purchases. MY NIGHTMARE CONTINUES UNTIL I CAN USE UP THAT CREDIT!! Good luck to me...
FLORIDA -- I have spent a year writing, emailing and calling to remove my name from all mailings. Nothing has stopped and I am tired of my info being sold off to other affiliates so they can prey on my age. That's all these scams want is the senior citizen's hard earned money. We are the last dedicated, honest, hardworking class and what we have, we EARNED and it's all we have... LEAVE US ALONE!!! Someone needs to protect those of us that do not want to be scammed every time we turn around.
YES, I 'WAS' a member and found way too much of my personal info was sold, so I chose not to renew and asked to be removed numerous times. I was told it would take a couple months... IT HAS BEEN OVER A YEAR and I still get calls, emails, and TONS of junk mail. Can someone please stop this? PLEASE?
WASHINGTON -- After leaving AARP Medicare Complete for a year, I returned and signed up after reading they still had a "NO monthly fee plan". The representative took all information regarding names of doctors and medications I'm currently taking. What the representative didn't tell me was there is an upfront deductible of $250.00 before they start covering prescriptions. In other words, the cost for my Spiriva inhaler January 1st 2016 is a whopping $307.00, versus the $45.00 per month I've been paying, both with the insurance company I left and my prior experience with AARP Medicare Complete.
I believe they should have fully disclosed this at application time - they did not! Now I'll have to put off getting it until at least the end of the month. From this point on and come 2017, I'll be shopping again, but before I make a decision I'll check online to see if they have a lot of complaints.
They tell you one price then charge you another higher price. We cancelled our auto and home insurance and went with USAA whose rates are half the price of AARP. We made sure to cancel the policy on the policy renewal date and they still charged us for a portion of the payment. We were told when we set up the policy 12 years ago we were being billed in advanced but when I canceled the insurance they claimed it was in the rears, even though I had documentation stating otherwise. Their agents are uneducated and rude.
The insurance commission needs to look into how this company is taking advantage of folks. Just look at what the compensation for the upper management is. It is outrageous. The majority of AARP customers are on a fixed income struggling to get by and the upper management is in no way struggling. This is an unjust company.
We turned 65 and trusted AARP to assist us in a plan. They endorses a substandard insurance Co that refused to do anything but take our money. No coordination of benefits, they are prevented from speaking to each other within the Co. and misled us all the way. We are now stuck without Ins. as they got my wife's wrong and then canceled it without informing us despite my spending hours trying to get information from them. They hide behind HIPPA but are actually violating HIPPA regularly. This is why America has third world medical care costing far more than any other country in the world.
MARIANNA, FLORIDA -- Customer since 2005. Every year a rate increase. This year 33 percent increase and the Hartford agents think it is great because the State Of Florida approved the increase. Aren't they suppose to help the seniors? AARP needs to break away from this company. I have my 2 cars, home, life, all with them and my rates keep going up. Is there no end to this? Isn't AARP suppose to fight for the seniors to get a great rate and not be taken advantage of? Where is the help? I can get better service and a lower rate from a small online company.
PORTLAND, OREGON -- Multiple calls to talk to Jerry ** in the Oregon office. Calls roll into general mailbox. Calls not returned. Wanted to ask what issues were on their Oregon agenda for calendar year 2016. There are several issues I'd like to discuss. After not receiving returned calls I tried contacting headquarters. The only people one can talk to is membership. They do not give out phone numbers... hmmm... I wonder why NO ONE is available other than membership. I have worked with many nonprofits but have never seen a less accountable & seemingly arrogant nonprofit.
I wonder who AARP is really serving. After looking at other reviews there is an obvious disconnect. I will not renew my membership. It serves no purpose. Any discounts they offer can be obtain through AAA (Triple A Auto). I will be talking to seniors about dropping memberships.
TAMPA -- Cancelling my AARP insurance supplement today and going with a new provider that offers the SilverSneakers program in Florida. Was told by AARP agent no SilverSneakers in Florida when there are about 15 other providers which offer the program to Medicare recipients.
PORTLAND, OREGON -- In the beginning of 2014 AARP cut off one of my main drugs called GLYBURIDE for diabetes and said they were not paying for it anymore and were substituting a less expensive drug they said called Glyburide. The new drug ended up almost killing me causing over 21 side effects over the first weekend I started taking it. I was inches away from death. I called them and the customer service department told me twice that this Glyburide was too expensive and that is why they changed drugs. It turned out that was a lie. I can get this drug at WalMart three months for only $39.00.
I talked to my doctor and we came up with a plan to appeal this decision for them to get me back on the Glyburide and she wrote up 4 different times the appeal paperwork. They came up with a decision within one day and that was too quick. Come to find out my doctor as well found out when she called them that they never read any of the appeal paperwork.
When she started asking questions about the drug as well as other questions they stalled and knew hardly anything. The pharmacy told me drug companies often do this because of cost of the drug. I said what if people get sick and he said drug and insurance companies do this all the time and to get used to it and that there was nothing that could be done about this company and that they had had trouble with them in the past.
My doctor called me later in the week and told me that almost all her patients had problems with AARP UnitedHealthcare and that that was the worst Medicare Insurance companies she has ever had to deal with because they cut and deny almost everyone on tons of drugs.
I know I am not the only one that had this happen to me. It is not the cost if Walmart could still get the Glyburide to me for a low price. So, the doctor gave me a prescription immediately for the old drug Glyburide and I took it to Walmart and had it filled and am still doing that today and will still have to do this because of AARP's greediness and poor and shotty customer service as well as a horrible appellate division that can care less about the elderly and the sick. It is about $$$ only to them. They're greedy jerks that have no conscience.
It is not my fault I am diabetic and have been in two car wrecks causing my medical problems. I feel that AARP thinks that all diabetics cause their own demise and medical problems and that is not the case at all. Please never ever, never ever ever ever, never ever get this insurance company.
I know of at least 25 people at Church since last year that have switched insurance companies because of what happened to me as well as similar stuff that happened to them in 2014 the same year per my story. Of course my doctor said they never read any of their appeal paperwork either. She also said of all the insurance companies in Oregon AARP is the worst one to deal with to get stuff approved because they don't care about the elderly whatsoever.
I would not recommend this insurance company to anyone not even someone that is one of my worst enemies in the entire world. I hate your GUTS a million times over AARP UnitedHealthcare or whatever one of the over 50 names that you have. I do not care how much money or the trillions you have because of your ** greediness.You suck big green boogers coming out of your nose. What you did to me and the 25 people at my Church did not have to ever, ever happen. You are horrible AARP UnitedHealthcare.
TEXAS -- I have not seen a single aspect of this company that would lead me to believe them to be credulous in any way. It took a full 10 hrs over a 2 day period, just to enroll. I repeatedly experienced misinformation from the 12 reps that were "helping" me. Ask 3 different reps the same question, and see what happens.
I've been placed on very long holds, only to be disconnected. I've been "disconnected" over a half dozen times. Sometimes while on hold, sometimes when the representative was obviously stalling. The automated phone system seems to be designed to promote frustration, in hopes you'll give up. I've had 2 reps supposedly email me a list of local providers. One took 60 seconds to put it together. The 2nd put me on 3 long holds over a 15 minute period. I've received nothing. (Not even in the "spam" folder.)
Beyond the dropped calls, I've been redirected to reps in other departments that don't even handle the issue in question, then disconnected while being transferred back. Trying to find some things on their website is similar to yearning for the Holy Grail. Hartford Insurance quoted me over double what I currently pay. Delta Dental only paid half of what their agreement states. Advertised "benefit" is "15% or greater" discount from Hewlett Packard. Actual discount offered was about 1.5%.
Do not be fooled. This is organized crime. I firmly believe that they intentionally use aspects of old age against their clients. If you have another option, chances are incredibly high that the other is the lesser evil. AARP and the affiliates that I have dealt with have left me with the impression that they are all unscrupulous, unethical vultures.
If you let your family members enroll with these companies, they will most definitely suffer in a variety of ways. But be certain there is another valid option, because if you drop them, you can't re-enroll for 12 months. Their online rating is one star out of five, and I can personally guarantee that this is only because "zero stars" is not an option. I personally experienced all of the above in the first 8 weeks of membership.