WASHINTON, ARIZONA -- I have been a member of AARP Foundation for 3 years now. After renewing for my 3rd year I am now receiving Donation Requests! I was outraged to receive a Donation Request since what we receive as members is monetarily limited, and then my following thought was why are the employees not donating their salaries? In fact when I got a quote for Auto Insurance from the Hartford I was quoted $650 a year for my Toyota, but after The Hartford learned I was a member of AARP my car insurance was increased to $1245 a year. I guess The Hartford knows a sucker when they see one.
In fact every AARP recommended service I tried (Cell phones, Hearing Aids, and Life Insurance) to use with my AARP membership, the cost more than doubled compared to what a non-member of AARP pays! Is there some reason the media is not SCREAMING about us seniors getting the shaft from AARP? Still upset over the Donation Request letter I received I started researching the yearly salary of AARP employees and was surprised to learn that the President is earning $750,000 and the VP $225,000 and the average employee is making over $80,000, and these wages do not include bonuses, stock option's, 401K's, etc.
Is there some reason these overpaid employees are not donating a portion of their salary to AARP? The letter requesting my Donation ends with "Together, I'm confident we'll meet our goals and hopefully even exceed them. Thank you so much for your support." AND it's signed by Lisa Marsh Ryerson, President, AARP Foundation.
Well, the only thing I'm confident in is if AARP needs more money to give us nothing but double the cost of every service they recommend they're in trouble, and President Ryerson better start donating her salary because from I read all over the Internet AARP members are tired of paying for NOTHING and being ripped off on every service AARP recommends.
I have been donating money to the AARP foundation annually and have requested several times to be reminded ONCE (1 time) each year and no more. Still, they continue to send me donation requests an average of about 3 times per month (36 times per year!).
Also, around September 1, 2017, I received an AARP 2018 calendar along with a request to the 2018 annual fund and I made a donation of $102. About a month later I was upset to receive a letter from AARP stating I had not yet responded! How Rude and Unprofessional!
I had to respond with proof that I had made my donation to correct THEIR mistake! My likelihood of donating to the 2019 annual fund as well as renewing my membership in 2019 is decreasing with each additional donation request received. AARP needs to get its act together.
BALTIMORE, MARYLAND -- Used Roadside in December and tow truck damaged the front end of my vehicle. I have been calling since then with no resolution to my issue. Representatives tells me, "An email should have been sent to you for estimate." Honey, you know that no one has sent an email!
At least once or twice a week I call customer service and ask for a supervisor and either they pass the buck or they tell you again, "Someone will call you back or email but thank you for being a loyal customer, we value you." Where? If you valued me as a loyal customer my car would be fixed by now. To think I paid so much money over the 6 yrs as a customer to only get lied to every week. I give a rate of 2. Do better AARP!
NEW JERSEY -- Avoid the AARP UHC Rx plans at all costs. When transferring states we were sold an inferior plan when we requested our same plan be transferred. Since they enroll you you are committed. It is now costing a huge deduction we never had and doesn't cover our drugs properly. It now can't be changed until January so I will not be filling any of my prescriptions until we are able to get the plan we had and that we requested. They took our money and delivered a substandard product. Avoid them.
There is no opt out of mail and other marketing materials without speaking to Membership who performs this over the phone. I only wanted the Magazine and Bulletin. I did some research and on the corporate page you'll find a separate company that is for profit and providing our data. If I need to provide information I use a fictitious name, address and an email address I created dedicated for junk mail. I never check it, problem solved there.
I want everyone to be aware that if you book travel through AARP/Expedia you are getting a "bulk" flight ticket through Expedia's (WWTE) purchase of airline tickets one year in advance. Which is why they can offer you a discount. However with that discount there are many many restrictions even if you purchase trip insurance.
Unfortunately, we had to cancel our trip giving us an airline credit. It was when I tried to book a flight using that credit that the nightmare began. From waiting to get a real live representative to being transferred to the Flight Credit Department was a long process. Then having Expedia find the credit was a good 4 hours holding on the phone. Of course all those hours were spent proving that I really did have a credit and the change fee of $200 was not applicable because we did have insurance. At that point I was assigned a Case Number.
Having a Case Number did not matter much when I called the next day at 1 PM to book a flight. The reps don't read the Case History so again you must go through the entire set of facts again. Of course having that credit meant that I was restricted to the flights Expedia purchased through WWTE. No I did not want to fly at 5:45 AM when there was a perfectly good flight with empty seats (I checked with the airline) at 8:45 AM. The nightmare continued until I finally got a supervisor who actually knew what he was doing. However when I tried to book that flight suddenly the fare went from $333 to $765! This was now 5 PM. I spent another wasted 4 hours.
By the time my husband returned from work that day I was literally in tears of frustration. I gave up. Expedia you had won. I did not have the fortitude to carry on. I was tired of telling their reps the airport codes (I should think that travel reps would at least have a list of airport codes in front of them). I was tired of hearing "I'm sorry, hold on, wait one minute." One minute! I wasted millions of minutes! At this point I still have not used that credit nor do I have a booked flight.
I will never use AARP travel which is Expedia. Consumers, go directly to the airlines. They can put a travel package together for you at the same price or less than Expedia plus you have more choices rather than being restricted to the bulk ticket purchases. MY NIGHTMARE CONTINUES UNTIL I CAN USE UP THAT CREDIT!! Good luck to me...
PORTLAND, OREGON -- I called them today to get something proving how much my premiums were proving to the food stamp people how much they are so I could mail it to my food stamp worker. I had to make 4 calls and still they would not do it for me. They can send me a bill every month proving to me that they can get my money yet they argued with me for hours on the phone telling me that I had the wrong website when the website said AARP Medicare complete on the screen.
The website wanted me to make up a 51 letter password and after 2 hours still would not let me set it up and all technical support could say to me over and over and over that I had the wrong website rather than trying to help me. Never have I seen such incompetence and lack of giving a damn about their customers. Please never ever never ever never ever never ever sign up with this plan. After 5 and a half hours of research and countless telephone calls Customer Service did not give a damn about getting my information and said I had to wait 30 days for another statement to print when I need this information now.
This company made trillions of dollars in 2015 and all they want is money and all they had to say to me today over and over and over and over was that the website was wrong when AARP Medicare was written all over the website. It is hard as hell to maneuver through and they want a 52 character password and after 3 hours it still would not take the hundreds of passwords 51 characters or longer I tried to make up and it sat there and sat there doing zip. They do not even tell you on the screen what is wrong with your password you are trying to create no matter the hundreds of them you are trying.
Technical support could care less about helping me and said over and over and over and over that the website was wrong when I did have the right website. It told me AARP all over the screen over and over. Please please never ever never ever never ever never ever never ever ever take this plan because they just want your money and customer service is 1000th on their list if not less. I hate your guts AARP Medicare complete real real bad!!!
PORTLAND, OREGON -- Multiple calls to talk to Jerry ** in the Oregon office. Calls roll into general mailbox. Calls not returned. Wanted to ask what issues were on their Oregon agenda for calendar year 2016. There are several issues I'd like to discuss. After not receiving returned calls I tried contacting headquarters. The only people one can talk to is membership. They do not give out phone numbers... hmmm... I wonder why NO ONE is available other than membership. I have worked with many nonprofits but have never seen a less accountable & seemingly arrogant nonprofit.
I wonder who AARP is really serving. After looking at other reviews there is an obvious disconnect. I will not renew my membership. It serves no purpose. Any discounts they offer can be obtain through AAA (Triple A Auto). I will be talking to seniors about dropping memberships.
FAIR LAWN, NEW JERSEY -- Please be aware that any of the "deals" that are offered through AARP are most likely not any kind of real cost savings. Between poor customer service to out-of-pocket costs there is no end to the lack of savings these 'savings" offer. Not sure what purpose AARP actually serves except to allow companies to more easily scam the aged population. You can get the same great deals on many of the same products through AAA and many other service providers.
I called a couple of years ago to price shop for auto insurance and for the same levels of coverage their approved provider was much more expensive than no less than 3 other auto insurance providers! I paid for a 3-year membership but will not continue to waste my money on this organization once this term has expired.
WASHINGTON -- After leaving AARP Medicare Complete for a year, I returned and signed up after reading they still had a "NO monthly fee plan". The representative took all information regarding names of doctors and medications I'm currently taking. What the representative didn't tell me was there is an upfront deductible of $250.00 before they start covering prescriptions. In other words, the cost for my Spiriva inhaler January 1st 2016 is a whopping $307.00, versus the $45.00 per month I've been paying, both with the insurance company I left and my prior experience with AARP Medicare Complete.
I believe they should have fully disclosed this at application time - they did not! Now I'll have to put off getting it until at least the end of the month. From this point on and come 2017, I'll be shopping again, but before I make a decision I'll check online to see if they have a lot of complaints.