PORTLAND, OREGON -- I called them today to get something proving how much my premiums were proving to the food stamp people how much they are so I could mail it to my food stamp worker. I had to make 4 calls and still they would not do it for me. They can send me a bill every month proving to me that they can get my money yet they argued with me for hours on the phone telling me that I had the wrong website when the website said AARP Medicare complete on the screen.
The website wanted me to make up a 51 letter password and after 2 hours still would not let me set it up and all technical support could say to me over and over and over that I had the wrong website rather than trying to help me. Never have I seen such incompetence and lack of giving a damn about their customers. Please never ever never ever never ever never ever sign up with this plan. After 5 and a half hours of research and countless telephone calls Customer Service did not give a damn about getting my information and said I had to wait 30 days for another statement to print when I need this information now.
This company made trillions of dollars in 2015 and all they want is money and all they had to say to me today over and over and over and over was that the website was wrong when AARP Medicare was written all over the website. It is hard as hell to maneuver through and they want a 52 character password and after 3 hours it still would not take the hundreds of passwords 51 characters or longer I tried to make up and it sat there and sat there doing zip. They do not even tell you on the screen what is wrong with your password you are trying to create no matter the hundreds of them you are trying.
Technical support could care less about helping me and said over and over and over and over that the website was wrong when I did have the right website. It told me AARP all over the screen over and over. Please please never ever never ever never ever never ever never ever ever take this plan because they just want your money and customer service is 1000th on their list if not less. I hate your guts AARP Medicare complete real real bad!!!
BALTIMORE -- I need glass repair. Hartford couldn't help. Not surprising since they are the ones with roadside emergency services except on Sunday. After being put on hold for 38 minutes I finally get through to Brandi ** at Links who tells me the repair would probably be $142.70 if I went to the repair company directly but $1000 if I filed a claim because my deductible is $1000 per incident. I know, total nonsense right?
I called Hartford directly and spoke with Alfred who sent me back to Links to talk to Jeff who made sympathetic noises but was entirely too important to deal with the matter so he put me through to a woman (I'm guessing he thinks God created women to handle a man's lesser problems). She did not give her name but she couldn't find a company in my area. Getting hysterical right? You'd think it couldn't get worse but after investing an hour and 15 minutes on this useless endeavor she had the nerve to ask, "Can I help you with anything else." Run fast as far as you can get from Hartford. WORST COMPANY EVER!
AMBLER, PENNSYLVANIA -- National AARP member service. In October, 2015 my mother passed away. She experienced a devastating stroke on August 8, 2015. She had an indemnity policy that paid her while she was in the hospital and while she was in A nursing home. For the last 11 months I have been trying to get a Rock Hill Childs to call me back because each time I call United health group they give me incorrect information as to where to send the Medicare remittance advices. In addition they have clearly lied to me undercutting what the benefits should be. Three different low-level customer service reps in different parts of the country have all confirmed what this office in Amber, Pennsylvania denies.
I want what is due to the estate which is much more than what they are trying to feel me with. They have this all on tape. I am at my wits end trying to deal with these people. When I ask for a supervisor in Amber, PA I keep getting nothing but excuses. If this were their money they would want it back in my mother make sure she paid everything on time. Their lack of disrespect and Sympathy is nothing more than a greedy organization. I want this to be looked into and I want the money that's owed sent immediately.
BALTIMORE, MARYLAND -- Used Roadside in December and tow truck damaged the front end of my vehicle. I have been calling since then with no resolution to my issue. Representatives tells me, "An email should have been sent to you for estimate." Honey, you know that no one has sent an email!
At least once or twice a week I call customer service and ask for a supervisor and either they pass the buck or they tell you again, "Someone will call you back or email but thank you for being a loyal customer, we value you." Where? If you valued me as a loyal customer my car would be fixed by now. To think I paid so much money over the 6 yrs as a customer to only get lied to every week. I give a rate of 2. Do better AARP!
Hartford Insurance, bad experience. Bought an insurance policy for a 2010 sedan on 12/2014. Drive strictly for pleasure about 6500 miles per year. First year renewal 20% increase; second year renewal 40% increase. Had no claims or traffic violations and drove same low miles each year. Hartford's explanation, repair cost have gone up. This is in spite of a close to zero inflation economy. When I went to the dealer for routine preventative maintenance throughout this period, my costs were consistently the same, no inflationary spiral. AARP offers zero help.
TUCSON, ARIZONA -- There are no Benefits to having AARP, I'm 51, and was a member. No discounts till 55, insurance was 40 more a month than what I carry now, which is full coverage, and so if you want to toss your money away for nothing then join AARP. But you would be a fool...
PORTLAND, OREGON -- In the beginning of 2014 AARP cut off one of my main drugs called GLYBURIDE for diabetes and said they were not paying for it anymore and were substituting a less expensive drug they said called Glyburide. The new drug ended up almost killing me causing over 21 side effects over the first weekend I started taking it. I was inches away from death. I called them and the customer service department told me twice that this Glyburide was too expensive and that is why they changed drugs. It turned out that was a lie. I can get this drug at WalMart three months for only $39.00.
I talked to my doctor and we came up with a plan to appeal this decision for them to get me back on the Glyburide and she wrote up 4 different times the appeal paperwork. They came up with a decision within one day and that was too quick. Come to find out my doctor as well found out when she called them that they never read any of the appeal paperwork.
When she started asking questions about the drug as well as other questions they stalled and knew hardly anything. The pharmacy told me drug companies often do this because of cost of the drug. I said what if people get sick and he said drug and insurance companies do this all the time and to get used to it and that there was nothing that could be done about this company and that they had had trouble with them in the past.
My doctor called me later in the week and told me that almost all her patients had problems with AARP UnitedHealthcare and that that was the worst Medicare Insurance companies she has ever had to deal with because they cut and deny almost everyone on tons of drugs.
I know I am not the only one that had this happen to me. It is not the cost if Walmart could still get the Glyburide to me for a low price. So, the doctor gave me a prescription immediately for the old drug Glyburide and I took it to Walmart and had it filled and am still doing that today and will still have to do this because of AARP's greediness and poor and shotty customer service as well as a horrible appellate division that can care less about the elderly and the sick. It is about $$$ only to them. They're greedy jerks that have no conscience.
It is not my fault I am diabetic and have been in two car wrecks causing my medical problems. I feel that AARP thinks that all diabetics cause their own demise and medical problems and that is not the case at all. Please never ever, never ever ever ever, never ever get this insurance company.
I know of at least 25 people at Church since last year that have switched insurance companies because of what happened to me as well as similar stuff that happened to them in 2014 the same year per my story. Of course my doctor said they never read any of their appeal paperwork either. She also said of all the insurance companies in Oregon AARP is the worst one to deal with to get stuff approved because they don't care about the elderly whatsoever.
I would not recommend this insurance company to anyone not even someone that is one of my worst enemies in the entire world. I hate your GUTS a million times over AARP UnitedHealthcare or whatever one of the over 50 names that you have. I do not care how much money or the trillions you have because of your ** greediness.You suck big green boogers coming out of your nose. What you did to me and the 25 people at my Church did not have to ever, ever happen. You are horrible AARP UnitedHealthcare.
I want everyone to be aware that if you book travel through AARP/Expedia you are getting a "bulk" flight ticket through Expedia's (WWTE) purchase of airline tickets one year in advance. Which is why they can offer you a discount. However with that discount there are many many restrictions even if you purchase trip insurance.
Unfortunately, we had to cancel our trip giving us an airline credit. It was when I tried to book a flight using that credit that the nightmare began. From waiting to get a real live representative to being transferred to the Flight Credit Department was a long process. Then having Expedia find the credit was a good 4 hours holding on the phone. Of course all those hours were spent proving that I really did have a credit and the change fee of $200 was not applicable because we did have insurance. At that point I was assigned a Case Number.
Having a Case Number did not matter much when I called the next day at 1 PM to book a flight. The reps don't read the Case History so again you must go through the entire set of facts again. Of course having that credit meant that I was restricted to the flights Expedia purchased through WWTE. No I did not want to fly at 5:45 AM when there was a perfectly good flight with empty seats (I checked with the airline) at 8:45 AM. The nightmare continued until I finally got a supervisor who actually knew what he was doing. However when I tried to book that flight suddenly the fare went from $333 to $765! This was now 5 PM. I spent another wasted 4 hours.
By the time my husband returned from work that day I was literally in tears of frustration. I gave up. Expedia you had won. I did not have the fortitude to carry on. I was tired of telling their reps the airport codes (I should think that travel reps would at least have a list of airport codes in front of them). I was tired of hearing "I'm sorry, hold on, wait one minute." One minute! I wasted millions of minutes! At this point I still have not used that credit nor do I have a booked flight.
I will never use AARP travel which is Expedia. Consumers, go directly to the airlines. They can put a travel package together for you at the same price or less than Expedia plus you have more choices rather than being restricted to the bulk ticket purchases. MY NIGHTMARE CONTINUES UNTIL I CAN USE UP THAT CREDIT!! Good luck to me...
NATIONWIDE -- Either these folks are incompetent or the AARP SCSEP program is a sham, intended to get more money. After 3 months of waiting (because the staff at AARP told me the program was full), I got an appt. to apply for their SCSEP training program. I noticed that only 2 other people were signed in for the entire day. The man at the Dept. of Labor who fills out the app with each senior told me the app. was sent to the AARP as soon as he completed it and hit "send".
I waited a week and called the AARP. The woman told me my application had not been received and that I should wait another week. The oddest part of it was that she never asked for my name or anything else that would identify me, so how did she know my app hadn't arrived? Did she say that because they haven't received ANY applications yet this year? Not likely. It's more likely she was simply lying. Why would she lie? I can only speculate.
I called the national number for the AARP to ask them to look into it. The automated system asks if you're a member, but even when you say "no", and then connect you to a real person, that person asks for your membership #, then tries to sell you a membership. They're just salespeople at a call center who don't know anything about AARP programs.
The first young woman hung up on me when I said I didn't want a membership, so I called back. That guy said he couldn't refer me to anyone who could help and that he was sorry he couldn't help. That was it. So, I spent 3 hours (incl. one hour of waiting) trying to get in their program… All for nothing.
PORTLAND, OREGON -- Multiple calls to talk to Jerry ** in the Oregon office. Calls roll into general mailbox. Calls not returned. Wanted to ask what issues were on their Oregon agenda for calendar year 2016. There are several issues I'd like to discuss. After not receiving returned calls I tried contacting headquarters. The only people one can talk to is membership. They do not give out phone numbers... hmmm... I wonder why NO ONE is available other than membership. I have worked with many nonprofits but have never seen a less accountable & seemingly arrogant nonprofit.
I wonder who AARP is really serving. After looking at other reviews there is an obvious disconnect. I will not renew my membership. It serves no purpose. Any discounts they offer can be obtain through AAA (Triple A Auto). I will be talking to seniors about dropping memberships.