AARP Medicare

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The Absolute Worst Company On Earth!
Posted by on
KINGWOOD, TEXAS -- Listen to me! Do not sign up with this company. Today, only a short example of what we've been through with these people, I called to get the name of an Orthopedist.

I looked in their book and called the Dr. listed there. This was their reply: "we are not affiliated with them"

Me: "you're in their book"

Them: "we don't know how we got in their book"

So that prompted me to call Secure Horizons. First Representative gave me 3 names...all Doctors about 45 minutes away. I called: "we're not affiliated with Secure Horizons"

Then I called again speaking to another representative: 3 more Dr's names....same response from the Doctors. "we're not affiliated with them!"

I called Secure Horizons again: 3 more Dr's. names: Same response from the Doctors: "we are not affiliated with them! We do not know how our name got in their book!"

Now you tell me...what would you do if you had called 9 Doctors and were told the same thing I was told? No one will take Secure Horizons!!

This is a travesty. To treat seniors like this is way beyond the bounds of decency. What is the matter with these people?

AARP has got to know that this company they rave about is no good. Or, do they? I think they need to know if they don't.

DO NOT FALL FOR THIS. It's too late for us, we're locked in for a year. I have to go around with displaced thumb because I can't find a Dr. who accepts Secure Horizons even though the Doctor's name is in the SH book.
     
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Anonymous on 02/19/2009:
This happens all the time. The reps for these outfits call or stop by the doc's office. The doc listens patiently (hopefully) to their shpiel. The doc says he/she is 'interested' but does not sign a contract to be a participating provider. The company lists the doc in the book anyway. The company 'hopes' the doc will start getting calls from plan beneficiaries and will start thinking 'Hmmm...joining this may be a good thing." and sign up as a participating provider. BEST advice is to ask for a list of providers BEFORE signing up for a plan, call the providers on that list and verify that the docs answering the phone really do participate. Good luck!
Starlord on 02/20/2009:
My problem with Secure Horizons AARP was slightly different. They kept sending me to doctors who were not taking on any new patients. They would send me an ID card with that doctor's name on it, and if you are familiar with how they work, if you see another doctor, even in the same office, they will refuse to pay their portion of the bill. I said I didn't think it was right to assign someone to a doctor, and was told they didn't assign patients to doctors. They sent me to three different doctors before sending me their directory of providers for this area. Now I have three ID cards, all slightly different, so I will have to take all three to the doctor's office to find out which one, if any,is the correct one.
oanione on 03/30/2009:
My husband and I have both needed home health care for months and no health service will take AARP Secure Horizons Medicare Complete. My doctor contacted over 60 home health agency's in our area and only one took them, BUT they were not taking anymore patients on Secure Horizons.
We can't take care of each other and we are a mess. I have called and called and begged for help, nothing.
They blamed my doctor for this mess, can you believe, .....yeah.
I think I will contact an attornery and see if I can sue them, any ideas on where I can start?
Oani

MaryBronnimann on 06/05/2009:
I wonder if the doctors know something we don't know? (Such as the possibility that doctors suspect that Secure Horizons has a history of denying claims and can cause them a lot of grief.)
CoonCatOne on 10/18/2009:
Wow... this is scary. I would think that a complaint to AARP would get you some satisfaction.
old fart on 10/18/2009:
I'm more than qualified to say that I'm a senior and I have deep reservations about anything sponsored or approved by AARP...
retiredlady on 10/27/2009:
Thank you for all your comments. I just received an increase on my Blue Cross premium for 2010 and started looking for an alternative. I will NOT sign up with Secure Horizons. Good luck. Now's the time for you to change.
CoonCatOne on 11/09/2009:
I checked the AARP Secure Horizons website to see if there were any hospitals or physicians listed close to my home. NONE within 20 miles of my home! Glad you brought this to my attention.
old fart on 11/21/2009:
AARP is a giant sham and rip-off...
Lifemates on 09/15/2010:
AARP has a very solid name out there, I am very surprised to read this but at the same time you never know which companies are good until you try them out. Thanks for sharing.
frustratedoldtimer on 10/29/2010:
Frankly, Secure Horizons was the best one could get until AARP associated into that provider. Now it is different. I am looking for a new provider now and determined to leave AARP. Too bad that all good things must end, but AARP finished off this one.
garnetrose on 11/22/2010:
Interesting comments. I was considering AARP as my mother had AARP years ago, but after seeing these comments, I will be choosing another plan. Also, you can check ratings in the Medicare book that is sent. Secure Horizons did not rate very high. I'm in the process of attending seminars to make a better choice for myself. You really do have to be proactive where healthcare is concerned.
jktshff1 on 11/22/2010:
garnetrose...finally, someone who is doing their research and reading the fine print!!!+100 Good luck
dmnksm on 12/08/2010:
With the providers it is their job to keep up with there credentials. If there is a wrong address or if they are not accepting new patients they have to call and let sh know. That is why they have a provider line so they can call.
Marcia Yocum on 05/19/2011:
I have to be honest, and tell you that I really liked the Secure Horizons/Medicare Complete until AARP came in. Now all the co-pays have been raised, the policies are very strict, and most of the doctors just doesn't care anymore. I got released from my doctor of 6-7 years, because, I was late 2 times for my appointments, and missed 1 appointment. Corondelet doesn't care what the reason is. In my case it was due to my caring for my Mother who was in her last year of life from Alzheimers. I had to do some treatments and was running late as I didn't ever try to rush her if it made her uncomfortable. I also had my best friend to die in my home in the middle of the night, while sitting on the toilet. He was dead before he fell of the stool. I was in shock and totally forgot that I had an appointment. One other late for my appointment due to traffic being held up for police matters. I was too busy watching for my opportunity to get moving again that I couldn't call from my cell. I really liked and trusted my doctor but rules are rules, I was told. I wish that AARP had never came into the picture and Corondelet would go on down the road as well.
LEN HUMPHREY on 06/02/2011:
I HAVE BEEN ON THIS PLAN FOR 7 YEARS, MY WIFE IS ON IT AND MY MOTHER IN LAW WAS ON IT. IT WAS THE FIRST ADVANTAGE PLAN AND MY FAMILY HAS SAVED THOUSANDS IN PREMIUMS AND I HAVE BETTER COVERAGE THAN I HAD WITH GEICO AND THEIRS WAS TOP NOTCH. THIS IS A SUBPERB PLAN-THAT IS WHY OBAMA WANTS TO CUT IT OUT.
fc counselor on 06/09/2011:
I'm glad u r happy Len, but most folks aren't since AARP came on. There are much better plans out there for the money. Obama has NOTHING to do with it,
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Beware
Posted by on
I sat here typing this as I watch my mother suffering near death as this company continues to block her from receiving the life saving procedure she needs.
She accepted this policy as a supplement to her Medicare insurance as a means to cover what Medicare would not. The representative of this company specifically told her that this was a supplement and would not affect in any way her Medicare coverage.
Now that be said here is what has happened thus far; she has been denied any medical services because of this insurance's refusal to cover anything even with their own "Approved" medical facilities and doctors, Plus they have completely blocked her Medicare coverage as they have had all Medicare claims routed through their offices. They have had her Medicare coverage blocked and therefore she cannot even see her family doctor at this point.

Even though we have continued to call and demand we she be removed from this program that have either told us that she cannot or they will not remove her.
Further more she has been either hung up on or talk to in a very abusive and cursive language each time. After finally being told that the only way to be drop from this was a signed letter from her telling them to drop it, she promptly wrote this letter and we both faxed it and mailed one to the company.

So everything you would think is OK, well no. they still refuse to remove her from the program and continue get this; have been billing Medicare for services that have never even been provided. In short; this is nothing more than a "Huge Scam" by both AARP and Secure Horizons. Yes, I did say AARP as well, because AARP is the primary company who is behind Secure Horizons Insurance Group.

This so-called plan was to be only an RX supplement originally, but without either her consent or knowledge they bumped it up to a full medical coverage plan which effectively blocks any and all Medicare coverage because as a HMO all medical procedures and billing must first be sent through them and they in turn bill Medicare.

Through a lawyer (yes we've had to get one), we have found that this way, they can re-bill Medicare extremely high rates for care and procedures done through their non-existent doctors that she has never even seen before. Another catch; every time we've called their 1 800 number after being hung up on and calling back the number was suddenly discontinued and no longer in service. It took calling from 2 separate phones to continue to try to get this company to drop her coverage.

In the end all it took was a 2 minute phone conversation with a Medicare representative to remove them from her coverage. I afterward called SH back to inform them that she was removed and fill a complaint to no avail. They immediately tried to re-enroll her back on their plan but was themselves block by Medicare.

In the end this company is nothing more than a giant "SCAM" which though a separate entity from AARP, is still a subsidiary company of AARP themselves. I will admit that AARP has been great towards my mother for over 20 years, but then again we have never had to use any of their so called services before. As long as they got their membership dues every year, they were more than happy to offer all these "wonderful" offers from these companies that were "Cohorts" in their schemes to take from the old and poor and make their pockets thick with riches.

All I can say for the elderly & poor is "BEWARE!" Secure Horizons & AARP is nothing more than a scam. If you do not believe me just do your own research either in claims filled against them or on the internet. There is more than a few on both these (well this) companies. If your elderly and on Medicare or Medicaid, PLEASE--- all you have to do is call them or go to their website, a government site and set up your own coverage with them. Don't be scammed by these out for your soul companies.
     
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Disaster Worker on 06/04/2009:
As a healthcare worker, I'm so sorry you've been through all this mess. Hopefully, you'll get it straightened out and get your mother the care she deserves!

Best wishes.
MSCANTBEWRONG on 06/04/2009:
Either they can provide her with the proper medical treatment or you should file a lawsuit pronto.
Bosephus on 06/04/2009:
We have a law firm investigating as I post, and I apologize for the typo's. I was just very upset at all this. To add to this complaint, I've been investigating both these entities and have found that Secure Horizons are under investigation as we speak and have several pending lawsuits. I've also found that since AARP (formerly the American Association of Retired People) made a political shift from a defender of the elderly to a major lobbing firm dedicated to fill their coffers, they are now into the insurance scamming game. They made this shift in the late 90's early 80's. They are no longer a non-profit organization (though they still claim to be), and are a major contributor to certain government lobbing groups dedicated to add themselves rather the best interests of those they claim to aid and support. Further proof of their scams; then here's one: If you purchased a lifetime membership with AARP anytime in the past than look on your membership card, It has an expiration date. Most like either in 08 or 09. Do not believe that you are or ever were a lifetime member. If you have not been already sent a renewal form, you will. Just how many were duped by this lifetime membership offer, no one will probably ever know, because since they are a major player in the political game rubbing up with the powers of DC who are out for themselves rather representing those whom their supposed to serve, they are quickly moving beyond the reach of both the courts and the private sector. Why, because you can not sue a federal government entity.
Lifemates on 10/24/2010:
Sounds a little far fetched but if true this definitely a case for a lawyer.
frank's mom on 11/03/2010:
Bosephus - what was your outcome with these scammers?
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Are they all Nincompoops?
Posted by on
LACEY, WASHINGTON -- My wife and I moved from Arizona to Washington on August 3rd, and I began trying to find a physician, due to my health problems. I was informed by several pharmacies and doctors I called that no one in Washington recognizes Secure Horizons. I called my insurance company, AARP Medicare Complete, and after a half-hour wait, I was told that Washington was in another section, so I had another 18 minute wait.

They took all the information, and said I was now signed up. A few days later, I received a card in the mail that had a primary care physician's name and phone number. When I called it, I was informed that the doctor had no connection with that clinic. I then called AARP Med Com again, and went through the whole rigamarole again. They gave me another doctor's name and number. I compared my new card with my old one, and guess what? With a few minor differences, they were identical, so much for them being two separate entities.

After several days of getting the runaround, I got word the second doctor was not taking any new patients. Now, I am supposed to see a new doctor on the third of October, but he has to contact AARP and get signed into their provider database. I have run out of most of my medications and cannot get any of them refilled, as I have to see my doctor in Arizona. I am not going to go to Arizona to see a doctor. My wife took over dealing with AARP after seeing how frustrated I was getting. In just a few hours, she was ready to pull out HER hair. I don't think anyone at AARP Medicare Complete, Western Division know what the heck they are doing.

I seldom had a problem in Arizona, but my health now is in danger because of the idiocy shown by the people I must deal with up here.
     
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Starlord on 02/07/2009:
UPDATE: The other day, I received two letters from Secure Horizons AARP, and each was a brand-spanking new ID card with all the proper info. Today's mail had yet another ID card, again with all the proper info. Seems like it is either feast or famine. I consider this resolved.
BokiBean on 02/07/2009:
Very helpful review.
Anonymous on 02/07/2009:
Glad to see this was resolved, Starlord.
Starlord on 11/25/2009:
For the final update on the Secure Horizons debacle, I have just switched my insurance to an aoutfit formed by a group of doctors in the Washington, Oregon and Idaho area called Puget Sound Health Partners. I attended a meeting held to explain their program and was so impressed, I switched that day. Same doctor, better program than this year's Secure Horizons' program. Adios, Secure Horisons, seduce others with the AARP name.
Starlord on 12/08/2009:
Update: I finally got fed up with the monkey humping a basketball that Secure Horizons here in Washington resembles. Since we are in the Fall Open Enrollment, I signed up with Puget Sound Health Partners. They present what seems to be a good plan, and it is local doctors, as local doctors started the outfit. My doctor is on the list and they seem to be doing a great job, offering great coverage. If all goes well, next year we will bump it up to the $70 per month plan, Now, as with Secure Horizons, we pay no more premiums than that which is deducted from my SSDI Part B check.
mosie on 12/29/2009:
I live in Spokane,Washington and every Dr here takes AARP Medicare complete and every pharmacy and hospital also.No problems here.
Starlord on 08/17/2010:
re-update: As I stated in another post, I have quit AARP totally and am joining AMAC (Association of Mature American Citizens,) partially because of AARP's supprt of and ballyhooing for Obamacare, a bill we cannot afford, but also for their nonsensical insurance offers we are bombarded with on TV, mail, and email. The majority of them we are not able to take advantage of (Not available in WA or NJ>)
Starlord on 09/21/2011:
Absolutely the final update. I never heard back from AMAC, and I amsorry, but Puget SOund Health Partners was worse than what I had before. I have returned to AARP Medicare Complete, and they have done away with the Secure Horizons tag, and are now under the United Health Car banner. Everything is much smoother now. Seems the only thing constant in the world is change.
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Medicare Supplemental Insurance Enrollment
Posted by on
My husband and I enrolled in AARP Medicare Supplimental insurance, plan "N" effective December 1, 2010. This has been a nightmare for us. First, we did not receive our cards before December 1st. When the cards arrived there were miss spelled name on mine and incorrect addresses on my husband's. I called to let the know of my miss spelled name and that my husband had not received any information. Also told the agent who sold us the insurance. it took several calls and each time I have been reassured that my name is spelled correctly; however, I have never received cards with correct spelling. My husband also keeps getting mail with an incorrect road name. I can not tell you how many cards and pieces of mail we have received. Too much to keep up with and half of it with incorrect names and road name incorrect.

Also, there was an issue with our drug coverage between elgible for Medicare and when we went primary since I did not retire until older and was both covered under company insurance. This was answered on the enrollment form, another came in the mail questioning this. I completed and returned the form the next day. about 10 days later I got another "2nd notice" in the mail. I telephoned and spoke to a nice lady who took my call and corrected the information on both our information. about 5 days later I received a final notice. I called again to have this corrected. This person would not take the information for my husband until I went and found him to tell her this was correct. She promiced me a form for him to sign for me to speak. Later on another call, this happened again and again I was promiced a form for him to sign for me to do business for him. This form finally came last week. These calls I did not time except one and it took 45 minutes.

Enrollment has been a nightmare for us and is not rectofied to our liking to date. The person with the Rx plan said she told her supervisor and the supervisor was to file a "complaint on my behalf" for what ever good that does. The real concern is that if AARP Medicare Supplimental Insurance plans can not enroll clients any better than us, how will the claims handling go? I have grave concerns.


ds
     
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Anonymous on 01/05/2011:
They won't mail your cards before your effective date. If your effective date was Dec 1, you wil receive them after that date. Did you let them know your address was wrong?
Insurance guru on 01/29/2011:
Honestly, I wish more people would understand that it is not the companies who make the laws regarding what can and cannot be discussed by people who are not members over the phone. HIPAA laws dictate these rules, not insurance companies. Most of the rules that companies who provide Medicare plans must follow are just as hard for the employees to uphold as they are for the customers to deal with. Unfortunately, these rules are provided by Medicare, not the companies.
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Confusion With What I Owe--No clear answer from AARP Medicare Complete
Posted by on
Near the end of 2009 I went on line to medicare.com to compare the Medicare Advantage insurances in my area. I switched from ConnectiCare to AARP Medicare Complete. In February I went for my yearly physical along with a blood test. In April I got two Explanation of Benefits from AARP Medicare Complete which were confusing, so I called up. Total Patient Cost on the Explanation of Benefits was $21 on the physical due to a tetanus shot. Total Patient Cost on the Explanation of Benefits was $0 on the lab blood work. About week later in April the lab sent me a bill for $212.75. I called AARP Medicare Complete and the lab back and forth FIVE times. Neither one could agree on what I owed. Neither billing department wanted to call and talk with each other to straighten this out.

The various five AARP Medicare Complete representatives told me this:
the lab codes were wrong and the lab needed to call them to straighten it our, AARP Medicare Complete pay lab cost ALL the time, the lab should resubmit the bill, I should not pay this bill, I only owe a $10 copay, the lab was "balance billing" me which is illegal and the lab should write off the balance. When I asked on the fifth call what I should do about this bill because the lab refused to call the provider number I had given them, insisted they were not balance billing me and that I owed them the $212.75, I was told by AARP Medicare Complete that I should put my foot down and tell the lab that if they wanted to get paid they should call AARP Medicare Complete and resubmit the bill.

I had also called the lab five different times. I told them to use the provider number and call AARP Medicare Complete and they refused. I told them I was told it was a matter of wrong codes and, I was told by the insurance company, if they called them, it could be straightened out. The lab said the codes were the right ones according to what my referring physician from my routine physical had put down. If the physician had put down that the blood tests were because of a head ache or cholesterol, they would have used different codes. They said I should try to have the physician or even his office staff call them and resubmit the order for the blood work so they can change the code and resubmit it. They said that they weren't balance billing because the insurance company rejected the other codes and nothing was paid on the bill except $3 for venipuncture. They wrote off $23 for the venipuncture. They said I am responsible for the remaining $212.75. I said last year with Connecticare, a Medicare Advantage insurance, I didn't have to pay anything for the lab blood test after my physical right before I had my cataracts removed. AARP Medicare Complete was also a Medicare Advantage insurance. They said just because they're both medicare advantage programs, doesn't mean they pay for the same things.

So now I am very frustrated with AARP Medicare Advantage for not paying, for putting me in the middle going back and forth between the lab and insurance representatives, for not coming out and telling me what I owe, for having a 'no call' policy and not contacting the lab and settling this with the lab. I'm also frustrated with the lab for not calling the provider number and working this out with the insurance company.

I have to warn everyone that comparing the online medicare advantage insurance companies at medicare.com is not good enough. I got caught by surprise this year, but next year I will be more careful and know what to look for when I go shopping for another medicare advantage insurance company. I will insist on seeing the whole plan information booklet and also Google the insurance companies to see what kind of feed-back I get from people who had used them.

     
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Agreement
Posted by on
SALT LAKE CITY, UTAH -- I just read a published review by someone who defines and expresses my similar negative experiences with AARP Medicare Complete from Secure Horizons, as well as some of the variable claim agencies they use. When I call the main phone number phone number for Secure Horizons, the representatives are inept much of the time, perhaps because their training is minimal and their information is incomplete, outdated, and often incorrect. I have gotten two different answers to the same question. They give wrong phone numbers to call (I made seven calls one day to get to Optum Health to verify vision coverage and discuss a claim denial), they show deluxe rider coverage but cannot find even one claim, the data base they use is not cross-referenced, and they are not even aware that there are a variety of company subsidiaries controlling approvals and claims for Secure Horizons. This company really needs to find a way to improve their data bases and their helpfulness to their customers. By that I mean, take the customer's telephone number, investigate the matter further with a knowledgeable superior, get specific answers to specific questions, and call the customer back with confirmed and accurate information.
     
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Alain on 10/31/2010:
I don't place any faith in AARP's recommendations anymore. They'll sell their logo & name to any company that wants it regardless of quality.
LoriC on 11/20/2010:
AARP is a huge conglomerate with an ever-increasing number of participating corporations, most of which are inept and deceitful. They're almost big enough to become a branch of government. They also make up their own rules as they go along. God help us all!
jktshff1 on 11/20/2010:
American Association for Ripping People off
DebtorBasher on 11/20/2010:
I just don't see any benefit from AARP...I get a lot of mail from them for my Dad. I read it over and all I ever find is a membership fee that goes towards a susbcription for a newsletter and discounts for travel. He's 85 years old and he's not traveling or staying at hotels. I see their commercials and it seems them offer some kind of insurance suppliment or something but I never see that in the junk mail they send here. I still have to ask, What good is AAPR?
dmnksm on 12/07/2010:
AARP has nothing to do with Secure Horizons, it is just for marketing purposes. Secure Horizons and AARP are two different companies.
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Stay with REGULAR Medicare!!!
Posted by on
SALT LAKE CITY, UTAH -- I am in the medical field and do all th medical billing for a very busy surgical and therapy center. AARP Medicare complete "CLAIMS" to follow all medicare guidlines, yet there is not one claim that they process correctly. They do not follow medicare guidlines, they do not recognize modifiers that Medicare requires on their billing codes, they do not cover the services Medicare covers and no one in their customer service department nor claims processing department even reads appeals when they are mailed in. Our facility has no choice but to refuse any patient with this medical plan due to excessive amount of appeals we are having to submitt. This plan is NOTHING bUT A JOKE and missleads these people who have no idea how the medical insurance industry works. DO NOT SIGN UP FOR THIS PLAN, stay on regular Medicare. TRUST ME, they pay your claims and you will NOT have the hassel that members of this plan are going through. Imagine getting therapy, then in the middle of your care, you are cut off because your doctors office is not getting paid; therefor you will not get the care you need to get better. Then you call customer service(only to speak to someone out of your country) about medical services provided(in your country) and they read you some script of their computer screen stating "that should have been paid, we will reprocess it", THEN DENY THE CLAIM AGAIN FOR THE SAME REASON THEY DID INITIALLY 3 months later... DO NOT SIGN UP FOR THIS PLAN, if it a nightmare for your doctor, then it will definitely be a nightmare for you someone who does not deal with BIG MEDICAL on a daily basis!!@
     
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Alain on 07/14/2010:
I myself am becoming increasingly suspicious that the AARP logo is not a symbol that indicates a reliable product, but rather something that can be had by any company for the right price.
Alain on 07/15/2010:
You might try to let AARP know about your feelings regarding this. Try contact via e-mail at AARPnews@AARP.org
Xylie on 11/12/2010:
I agree.I have insurance and thought medicare A & B.I pay the premiums,but my insurance billed me 20%.That's what medicare pays.And this might have been covered by medicare.Exrays.I thought,why am I paying for insurance,and medicare premiums,that pays 20 %?.I am going back to original medicare too.Thanks for posting.




deelight33 on 03/03/2011:
I have contacted AARP Medicare complete and our facility has spent hundreds of dollars submitting appeals via certified mail, and still nothing ever gets resolved. DO NOT FALL FOR THE LIES THESE SALES REPRESENTATIVES TELL YOU! This plan does not follow Medicare guidlines! This plan will collect your monthly premium and then deny your claims. Stay wil regular Medicare, you worled hard all your life to get it. You deserve to get what you pay for and your doctor deserves to pay for services rendered and for services that the plan claims to cover.
Ben Woodward on 07/26/2011:
Any sort of epilogue to this story? I'm curious what happened. You are right, people deserve what they pay for. AARP medical billing needs to get back on the Medicare guidelines.
Karen on 02/21/2014:
I signed up for AARP Medicare Complete United Health Care so that I could get vision and dental. So far I have had no luck finding anyone that accepts the insurance for vision. I have also had a terrible time trying to just get a list of their supposed providers for dental and vision. One person tells me one thing and another something entirely different. I'm beginning to feel like I've been ripped off. I just about ready to cancel it completely. The only thing I am happy about is the prescription drug plan with Optimum, that has been good.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Elimination of Doctors for No Reason and Incorrect Information Given
Posted by on
Rating: 1/51
PALM BAY, FLORIDA -- My husband got a letter that our primary care doctor will no longer be in the plan for 2014. I never received a letter for me. We called the doctor and they said they were taken off the list, not them stopping the use of the AARP plan.

Called United Health Care and they made an arbitrary decision to select fewer doctors and claim it is to our advantage. NOT TRUE.

Also asked questions about other doctors and services and was given the wrong information. Asked for a list of doctors in the plan and was given doctors that I did not see when I did the search.

No explanation given.

We aware that most Advantage Plans are doing the same and you don't have much time to figure out other options. Additionally other options are more expensive.

I checked all the advantage plans in this area and my doctor is not on them. He states the advantage plans are taking a new approach to managing the providers for the advantage plans. Which means they are eliminating doctors and give you a smaller selection. BEWARE

Asked to speak to a supervisor and was told they would call back within 24 hours. Would not give me email or phone number to contact anyone higher up. Have not received this phone call as I suspected.
     
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yoke on 10/17/2013:
This is just the beginning of what is to come with the new healthcare system.
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All they want is your money
Posted by on
My husband and I live part of year in Washington and part of the year in California. When we started going to California in 2009, we transferred our insurance to California, which the Company told us to do. My husband had no problem. But mine had countless problems. I would get a letter said that I was cancelled and the next one said I was covered. I wanted the insurance in December 2009 but did not get any coverage until February 2010 and they billed me from either Dec. 2009 or Jan. 2010. When we move backed to Washington May 2010, I transferred again back. Same year in December, when I transferred to California, that when they told me I owed them $350 for coverage when I was in Washington(which has no premium.) I have called and written to them more than 10 times to explained but never got a response but just telling me that I owe them the money. In July 2011, they turned me over to collection. I once again wrote them and I got a letter back on 9/13/2011, saying that I owe them the money and told me I was covered under one plan for both California and Washington with one ID# but I had two different ID#s. They said my Washington ID# is not in their record, but I have prove that I have it. Total Incompetence is all I can said.
     
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Skye on 09/20/2011:
This link should be able to assist you with all the issues you've been having, with AARP Medicare.

http://www.consumeraffairs.com/insurance/aarp_medicare.html
Starlord on 09/21/2011:
I had posted a complaint about AARP Medicare Complete when we first moved to Washington, and even went to another insurance company. I have returned, and it seems the problems I had were corrected. They do have a complaint resolution procedure, and will work with you if you contact them. I am sorry, but griping on M3C does not help, you must deal with the company.
tlc9458038 on 09/28/2011:
To Skye, Thanks. To Starlord, I have been dealing for two years! and no result.
trmn8r on 09/28/2011:
I hear what Starlord is saying. I had trouble with my mom's health insurance company. It was like banging my head against the wall, and some problems took many calls and hours on the phone, but were resolved after getting the right representative (usually a supervisor).

I have a feeling that that is what is required in your case, because a third party complaint with something as like this is not likely to lead to a resolution. It is good you posted the complaint though, to let others know about the issue. Good luck and I hope you get it resolved soon.
Carol on 08/30/2012:
Their customer service reps are trashy, untrained and clueless. I sent in a medical POA for my parent and at least 3 copies of their "authorization to share information" of parent (they kept losing them). They are not billing us correctly since they refuse to contact their in-network providers to obtain correct doctor categories, addresses or phone numbers. They print the wrong address, PCP name and physician # on your health plan ID card (imagine the trouble if you had to go into an ER with that false info)! They mis-bill. They are con artists. Stay far away.
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Delux Rider
Posted by on
I purchased the deluxe rider for $39.00 per month. I called to see what my eyeglass benefits were and was told I didn't have any. If I would have saved my $39.00 each month I could have afforded a pair of my much need eyeglasses. I will be shopping next open enrollment hoping that the sales person is completely honest with me.
     
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User Replies:
Alain on 03/02/2011:
AARP is willing to put their logo on anything that will make them money.
jktshff1 on 03/02/2011:
Anti-American Association for Ripping off People
trmn8r on 03/02/2011:
Yes, but what was advertised to you? Did you assume you had coverage that was not specifically advertised?

When I am offered insurance for my teeth, I comb through it carefully to see what is covered and what isn't.
Mikey5800 on 10/29/2011:
Hmmmm. I have the Deluxe Rider too. All my vision exam and eyeglasses and lens had small co payments . I ended up paying $278.00 for a 695 dollar pair of progressive lens glasses. The dental preventive care is free at network dentist I have cleanings, xrays and exams for free by the Deluxe Rider. You must have talked to a new person, because I have used it and am very pleased.
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