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AARP Consumer Reviews - Page 2

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Auto Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE -- I need glass repair. Hartford couldn't help. Not surprising since they are the ones with roadside emergency services except on Sunday. After being put on hold for 38 minutes I finally get through to Brandi ** at Links who tells me the repair would probably be $142.70 if I went to the repair company directly but $1000 if I filed a claim because my deductible is $1000 per incident. I know, total nonsense right?

I called Hartford directly and spoke with Alfred who sent me back to Links to talk to Jeff who made sympathetic noises but was entirely too important to deal with the matter so he put me through to a woman (I'm guessing he thinks God created women to handle a man's lesser problems). She did not give her name but she couldn't find a company in my area. Getting hysterical right? You'd think it couldn't get worse but after investing an hour and 15 minutes on this useless endeavor she had the nerve to ask, "Can I help you with anything else." Run fast as far as you can get from Hartford. WORST COMPANY EVER!

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Employees in this office with AARP and their joint relationship with United healthcare are trying to delay payments directly to an estate that it is owed significant money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AMBLER, PENNSYLVANIA -- National AARP member service. In October, 2015 my mother passed away. She experienced a devastating stroke on August 8, 2015. She had an indemnity policy that paid her while she was in the hospital and while she was in A nursing home. For the last 11 months I have been trying to get a Rock Hill Childs to call me back because each time I call United health group they give me incorrect information as to where to send the Medicare remittance advices. In addition they have clearly lied to me undercutting what the benefits should be. Three different low-level customer service reps in different parts of the country have all confirmed what this office in Amber, Pennsylvania denies.

I want what is due to the estate which is much more than what they are trying to feel me with. They have this all on tape. I am at my wits end trying to deal with these people. When I ask for a supervisor in Amber, PA I keep getting nothing but excuses. If this were their money they would want it back in my mother make sure she paid everything on time. Their lack of disrespect and Sympathy is nothing more than a greedy organization. I want this to be looked into and I want the money that's owed sent immediately.

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What Purpose Does AARP Really Serve?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIR LAWN, NEW JERSEY -- Please be aware that any of the "deals" that are offered through AARP are most likely not any kind of real cost savings. Between poor customer service to out-of-pocket costs there is no end to the lack of savings these 'savings" offer. Not sure what purpose AARP actually serves except to allow companies to more easily scam the aged population. You can get the same great deals on many of the same products through AAA and many other service providers.

I called a couple of years ago to price shop for auto insurance and for the same levels of coverage their approved provider was much more expensive than no less than 3 other auto insurance providers! I paid for a 3-year membership but will not continue to waste my money on this organization once this term has expired.

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Incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- Multiple calls to talk to Jerry ** in the Oregon office. Calls roll into general mailbox. Calls not returned. Wanted to ask what issues were on their Oregon agenda for calendar year 2016. There are several issues I'd like to discuss. After not receiving returned calls I tried contacting headquarters. The only people one can talk to is membership. They do not give out phone numbers... hmmm... I wonder why NO ONE is available other than membership. I have worked with many nonprofits but have never seen a less accountable & seemingly arrogant nonprofit.

I wonder who AARP is really serving. After looking at other reviews there is an obvious disconnect. I will not renew my membership. It serves no purpose. Any discounts they offer can be obtain through AAA (Triple A Auto). I will be talking to seniors about dropping memberships.

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Full Disclosure - Or Lack Of!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

WASHINGTON -- After leaving AARP Medicare Complete for a year, I returned and signed up after reading they still had a "NO monthly fee plan". The representative took all information regarding names of doctors and medications I'm currently taking. What the representative didn't tell me was there is an upfront deductible of $250.00 before they start covering prescriptions. In other words, the cost for my Spiriva inhaler January 1st 2016 is a whopping $307.00, versus the $45.00 per month I've been paying, both with the insurance company I left and my prior experience with AARP Medicare Complete.

I believe they should have fully disclosed this at application time - they did not! Now I'll have to put off getting it until at least the end of the month. From this point on and come 2017, I'll be shopping again, but before I make a decision I'll check online to see if they have a lot of complaints.

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Will Not Stop Sending Junk Mail
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I have spent a year writing, emailing and calling to remove my name from all mailings. Nothing has stopped and I am tired of my info being sold off to other affiliates so they can prey on my age. That's all these scams want is the senior citizen's hard earned money. We are the last dedicated, honest, hardworking class and what we have, we EARNED and it's all we have... LEAVE US ALONE!!! Someone needs to protect those of us that do not want to be scammed every time we turn around.

YES, I 'WAS' a member and found way too much of my personal info was sold, so I chose not to renew and asked to be removed numerous times. I was told it would take a couple months... IT HAS BEEN OVER A YEAR and I still get calls, emails, and TONS of junk mail. Can someone please stop this? PLEASE?

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AARP Is Not Worth the Money or Effort.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

They tell you one price then charge you another higher price. We cancelled our auto and home insurance and went with USAA whose rates are half the price of AARP. We made sure to cancel the policy on the policy renewal date and they still charged us for a portion of the payment. We were told when we set up the policy 12 years ago we were being billed in advanced but when I canceled the insurance they claimed it was in the rears, even though I had documentation stating otherwise. Their agents are uneducated and rude.

The insurance commission needs to look into how this company is taking advantage of folks. Just look at what the compensation for the upper management is. It is outrageous. The majority of AARP customers are on a fixed income struggling to get by and the upper management is in no way struggling. This is an unjust company.

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Healthcare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We turned 65 and trusted AARP to assist us in a plan. They endorses a substandard insurance Co that refused to do anything but take our money. No coordination of benefits, they are prevented from speaking to each other within the Co. and misled us all the way. We are now stuck without Ins. as they got my wife's wrong and then canceled it without informing us despite my spending hours trying to get information from them. They hide behind HIPPA but are actually violating HIPPA regularly. This is why America has third world medical care costing far more than any other country in the world.

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Rob the Elderly and Make Them Think You Are Great!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIANNA, FLORIDA -- Customer since 2005. Every year a rate increase. This year 33 percent increase and the Hartford agents think it is great because the State Of Florida approved the increase. Aren't they suppose to help the seniors? AARP needs to break away from this company. I have my 2 cars, home, life, all with them and my rates keep going up. Is there no end to this? Isn't AARP suppose to fight for the seniors to get a great rate and not be taken advantage of? Where is the help? I can get better service and a lower rate from a small online company.

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AARP Foundation - Dishonest Fund Raising
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EUGENE, OREGON -- Just received my renewal notice from AARP. Thought it strange since I'm a multi-year member. Checked my records and I'm not due for renewal. Looking closer, I see it's a renewal notice from AARP Foundation, not AARP. So, because I donated to the Foundation before, I get a renewal notice? Really? And it looks likes a membership renewal. Coincidence? I don't think so. I think it's a misleading mailing designed to confuse the recipient into thinking it's a membership renewal, which will generate more money again for the Foundation. How ethical is that? So, what does the Foundation stand for anyway if they use dishonest fundraising tactics?

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AARP Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 59 ratings and
91 reviews & complaints.
Contact Information:
AARP
601 E Street, NW
Washington DC 20049
1-888-687-2277 (ph)
www.aarp.org
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