NEW YORK -- At the beginning of the year, my company changed insurance plans and in order to get what they told me was the best coverage, I would have to sign up with AARP for 1 year and I did. Shortly after that, I got a bill for a 3 year membership. I sent it back saying I did not ask for and did not want a 3 year membership. They kept sending bills and I kept sending them back. This has happened 5 times so far. I can't get them to stop and it is very annoying and I'm wondering if it will have any effect on my credit rating.
TAMPA -- Cancelling my AARP insurance supplement today and going with a new provider that offers the SilverSneakers program in Florida. Was told by AARP agent no SilverSneakers in Florida when there are about 15 other providers which offer the program to Medicare recipients.
NEW JERSEY -- I joined AARP thinking it would be a benefit. Wrong! AARP sold my information and now my cell phone gets slammed with sales calls from around the world. I tried to talk to one of the solicitors to get my number removed from their list and was treated very rudely by someone who acted like an immature moron. Thanks AARP - with friends like you who needs enemies?
TEXAS -- I have not seen a single aspect of this company that would lead me to believe them to be credulous in any way. It took a full 10 hrs over a 2 day period, just to enroll. I repeatedly experienced misinformation from the 12 reps that were "helping" me. Ask 3 different reps the same question, and see what happens.
I've been placed on very long holds, only to be disconnected. I've been "disconnected" over a half dozen times. Sometimes while on hold, sometimes when the representative was obviously stalling. The automated phone system seems to be designed to promote frustration, in hopes you'll give up. I've had 2 reps supposedly email me a list of local providers. One took 60 seconds to put it together. The 2nd put me on 3 long holds over a 15 minute period. I've received nothing. (Not even in the "spam" folder.)
Beyond the dropped calls, I've been redirected to reps in other departments that don't even handle the issue in question, then disconnected while being transferred back. Trying to find some things on their website is similar to yearning for the Holy Grail. Hartford Insurance quoted me over double what I currently pay. Delta Dental only paid half of what their agreement states. Advertised "benefit" is "15% or greater" discount from Hewlett Packard. Actual discount offered was about 1.5%.
Do not be fooled. This is organized crime. I firmly believe that they intentionally use aspects of old age against their clients. If you have another option, chances are incredibly high that the other is the lesser evil. AARP and the affiliates that I have dealt with have left me with the impression that they are all unscrupulous, unethical vultures.
If you let your family members enroll with these companies, they will most definitely suffer in a variety of ways. But be certain there is another valid option, because if you drop them, you can't re-enroll for 12 months. Their online rating is one star out of five, and I can personally guarantee that this is only because "zero stars" is not an option. I personally experienced all of the above in the first 8 weeks of membership.
NATIONWIDE -- Either these folks are incompetent or the AARP SCSEP program is a sham, intended to get more money. After 3 months of waiting (because the staff at AARP told me the program was full), I got an appt. to apply for their SCSEP training program. I noticed that only 2 other people were signed in for the entire day. The man at the Dept. of Labor who fills out the app with each senior told me the app. was sent to the AARP as soon as he completed it and hit "send".
I waited a week and called the AARP. The woman told me my application had not been received and that I should wait another week. The oddest part of it was that she never asked for my name or anything else that would identify me, so how did she know my app hadn't arrived? Did she say that because they haven't received ANY applications yet this year? Not likely. It's more likely she was simply lying. Why would she lie? I can only speculate.
I called the national number for the AARP to ask them to look into it. The automated system asks if you're a member, but even when you say "no", and then connect you to a real person, that person asks for your membership #, then tries to sell you a membership. They're just salespeople at a call center who don't know anything about AARP programs.
The first young woman hung up on me when I said I didn't want a membership, so I called back. That guy said he couldn't refer me to anyone who could help and that he was sorry he couldn't help. That was it. So, I spent 3 hours (incl. one hour of waiting) trying to get in their program… All for nothing.
WASHINGTON, DISTRICT OF COLUMBIA -- As a member of AARP, I got an offer from Hartford Insurance to save more than $300 per year on car insurance. I requested a quote and as promised it was more than $300 less than my current company for the same coverage. My current agent told me if I could get that price I should take it. So, I switched to Hartford.
One year later when I got my renewal bill the price went up by more than $300. When I called Hartford for an explanation I was told that "Hartford had re-evaluated their Illinois rates". I have no tickets or accidents. Fortunately for me, I was able to go back to my old company. Now once again, Hartford is sending me offers to save $300 per year. I wonder if Hartford pays AARP for their endorsement? At least in my case any endorsements I get from AARP are suspect at best.
PORT SAINT LUCIE, FLORIDA -- Part of your monthly UnitedHealthcare insurance payment goes to AARP directly (they don't tell you how much). I paid $130 monthly for 6 months and they hardly paid anything out… still had deductibles and had to pay portion. What they tell you in order to get you to sign up and what is reality, it is a scam. Better off being with an HMO or just on Medicare.
I paid $46 for RX through them and had high payouts and was constantly told by RX Store that I must be in the "black out " period or something of that nature. It's a joke. The only ones profiting from these plans are the insurance companies. I opted out and I am trying Humana HMO plan - no monthly payments and I have getting better RX than with AARP and no deductibles to primary. So far, so good.
SANTA ROSA, CALIFORNIA -- AARP has allowed one of their associate companies in California to sell my private/personal email address to other companies for marketing purposes WITHOUT MY PERMISSION or INFORMING ME THAT THEY HAVE ALLOWED THIS TO HAPPEN. The associate company is the AARP Driver Safety Course which deals with this course in California.
Since I signed up for this course in May 2013 I have been receiving a huge amount of SPAM advertising!! I have NEVER had this happen before with ANY company.The worst part they DO NOTHING to address the issue. I recently received a false apology letter from the Washington DC office without a name or personal contact information. This is how much RESPECT AARP gives to their subscribers!!! DO NOT DO BUSINESS WITH AARP! And especially with their associate companies who offer any service be it Driver Safety Courses OR ANYTHING!!!
NATIONWIDE, ARIZONA -- These have to be the most incompetent company I have dealt with. It makes you suspect that they deliberately obfuscate, arbitrarily deny claims and inordinately delay payments in the hopes you will give up and pay it yourself. When I made the mistake of switching to them in Jan of this year, my then doctor warned me about their practices but I didn't pay attention, even changing doctors because he refused to deal with them any longer. I should have listened. Fortunately I will have the option of switching away from them at the end of the year, which I will do.
AARP should be excoriated for daring to suggest that they endorsed this company because they offer the best option. In my opinion, it seems obvious that it was purely a financial motivation. I believe that AARP has no problem screwing over its members if it can make a buck. In my opinion, there is no integrity there. We need a viable alternative to AARP that is responsive to customer needs, and puts them first.
NEW YORK -- I am eligible for Medicare in June 2013. I signed up with AARP for UnitedHealthcare's Supplemental Plan F. I sent in my check for $257. Within the following week my husband informed me that my check went towards his Medicare Plan because we share the same AARP membership #.
This is a second marriage and I maintain my financial independence. AARP took my check and credited another individual's account with a different name. AARP never informed me. AARP has my money but my health insurance premium has not been credited. AARP has told me the only resolution for this problem is for me to obtain an individual AARP membership or just accept this as the way married people do it!
My choice of resolutions is to drop my UnitedHealthcare coverage and sign up with another agency, contact the NYS AG and the NYS insurance board. UnitedHealthcare should pay more attention what AARP is doing! They may lose my business.