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46 Reviews & Complaints

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How to really complain about AARP/ Hartford Auto Insurance
Posted by Silver haired fox on 05/16/2011
HARTFORD, CONNECTICUT -- To really complain about AARP/Hartford Auto Insurance, I found out that the Hartford Auto Insurance company pays a royalty to AARP. So, instead of complaining to AARP, I am suggesting that a complaint form be filed with The State of Connecticut, Insurance Department, & you can print it off of your computer. The form is called CONSUMER COMPLAINT FORM, and it is believed that will get a better response than a complaint with AARP, because I could not find a complaint department within the AARP organization. GOOD LUCK

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Posted by MJGoldfarb on 2011-05-16:
I believe many companies "rent" their name for use by AARP.
Posted by Skye on 2011-05-17:
When they show the commercials, they say at the bottom, AARP is not the insurer, Hartford is, and AARP has nothing to do with it.

All concerns should be made to Hartford, not AARP.
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Not Friendly
Posted by TexasTed on 01/30/2011
Their first year rate was reasonable, but the renewal rates were
increased by several hundred dollars. I have no claims or accidents. The CRs are quite surly and unhelpful, in my opinion and experience. I have got quotes that are much less and so I will be leaving them. I cannot recommend them to seniors.
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Posted by tnchuck100 on 2011-01-30:
AARP is not who you should be complaining about. All they did is rent their logo to Hartford. They are who you should be directing your complaint toward. AARP is nothing more than a marketing tool.
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Not in seniors' interest
Posted by Kasawal on 07/21/2010
AARP is NOT a company working in the best interests of the senior population as they pretend to. First of all, they endorse Obamacare. Second, how can any company advertise SO HEAVILY on TV and the printed media and still provide service to the elderly. Answer: they don't. And talk about being obnoxious. I get several ads in the mail from them every week. I don't see any other insurance company in USA advertise so heavily trying to drum up business. If they were reputable and serviceable to the elderly they wouldn't need to advertise so much.
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Posted by Anonymous on 2010-07-21:
They are in bed with the insurance industry and all they want is your money. It's one of the biggest scams out there.
Posted by old fart on 2010-07-21:
They are basically an insurance sales company.
Posted by steve101 on 2010-07-22:
Once you sign up you will be inundated with junk mail.
Posted by Patricia on 2012-11-30:
"Obamacare"----has been a Godsend for people such as the young college grads who may have entry-level positions with medical coverage that big businesses have cut to maintain and even increase (in spite of the economy)their profit margins. And if these big businesses had stepped up to the plate initially to provide adequate coverage for their employees, then affordable American healthcare ("Obamacare" as some seem to enjoy calling it) would not have been so critically needed. For this reason, I salute AARP for endorsing it. However, I am concerned about the other REASONABLE comments regarding its medicare customer service.
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AARP Sold Out Seniors
Posted by Ithinkikan on 02/27/2010
How dare this company who grew as a result of money from SENIORS support a plan that does not support seniors. They are disgusting. I cancelled my card and my Mother cancelled her card as have all of her Senior friends. My friends too. Show them that supporting POLITICAL agendas is not how they became powerful. They should not be owned by either party ... They should be loyal to SENIORS> Shame on them!!!

Cancel your card and have your friends and family do the same and perhaps they will remember that they are supposed to help Seniors!

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Posted by Alain on 2010-02-28:
You're saying that people should cancel their AARP membership because it does not support your political agenda. You also did not explain why their plan does not support seniors. I'm keeping my membership.
Posted by PepperElf on 2010-02-28:
personally i dont think aarp should support any political agenda

they run the risk of pissing off their members if they pick political sides
Posted by jktshff1 on 2010-02-28:
Actually Alain, I dropped mine because of their anti 2A stances. The couple of years I had a membership (before I was aware of their stance), I found absolutely nothing to gain or benefit from it.
And, if a business has a "political" agenda or policies that you don't agree with, it would be wrong to keep supporting them.
Posted by jktshff1 on 2010-02-28:
Pepper, AARP exists as a politikal entity. Their only reason.
Posted by PepperElf on 2010-02-28:
i can understand protecting elder rights but as or picking right or left... i dislike any group that does that unless they're specifically an upfront political group in the first place

as suggested by jkt, their political stances aren't really advertised as a membership benefit
Posted by Alain on 2010-02-28:
Jktshff, you're clear about which political stance you didn't like. The OP wasn't. Also, you're right that AARP is a lobbying group. PepperElf's right that they'll probably tick off some people. It's inevitable that not everyone will agree with their stand on healthcare, for example. I agree with most of their views. I have also used their discounts on occasion and I enjoy their magazine. So I'll stay a member.
Posted by PepperElf on 2010-02-28:
though if anything i also think the group should be more upfront about being a politically biased organization
Posted by Alain on 2010-02-28:
True, PepperElf! The reality is that a lot of organizations aren't. Many of the lobbying organizations hide their agendas behind names that include the words "Foundation", "Institute", etc. I personally believe AARP does try to support what they think is good for seniors. They are getting increasingly commercial, though, and my opinion of them may change.
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StarStarEmpty StarEmpty StarEmpty Star
Uselessness of AARP
Posted by Mzol on 12/20/2012
NEW YORK -- I do not consider AARP as an effective organization anymore. It is prominent only in promotion of insurance companies, some services and others. AARP activities are not described in media: newspapers, TV, radio, Internet. 'Occupy Wall Street', unions, civil rights organizations have real power, they organize rallies, demonstrations, strikes, everything that bring attention to their issues. Nobody knows about petitions that AARP makes its members send to senators and congressmen. People over 50 are huge part of American population. We have to go to streets and squares to be heard.

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Posted by leet60 on 2012-12-21:
AARP, for quite some time now, has been little more than a company that sells insurance. On occasion, you will see them initiane a PR campaign in the media alluding that they protect the rights of the seniors when the government wants to reduce benefits. Most often this will be when there is talk of reducing medicare benefits, which AARP indirectly profits from.
Posted by wjk898 on 2012-12-22:
AARP was a big force in favor of ObamaCare even though funding of that program takes 800 billion from medicare. That's right, seniors. This outfit is anti seniors and their plummeting membership is confirmation of that fact. They are a front for leftist redistributionists. This is not new by the way. Fairly common knowledge to most by now.
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Rude Telephone Operators
Posted by Fmoore49 on 11/17/2011
ATLANTA, GEORGIA -- Called to see why they didn't pay a claim to my doctors office. Medicare paid their part and AARP Health Care did not pay anything. When I called the company they said that I would have to have the doctor's office send them the papers saying that Medicare paid them. I ask them to call the doctor's office I had the telephone number, but they stated that was not their job. I pay them for my supplemental insurance, and them don't want to help me. I'm going to look for another supplemental insurance company.
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Posted by Anonymous on 2011-11-17:
Your insurance company can't pay as secondary until they know what Medicare paid. It is not the insurance companies job to call your dr for you. They are not allowed to call dr's offices and tell them what to do.
Posted by kennedy on 2012-04-05:
aarp is american association for retired people
Posted by john on 2012-04-05:
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AARP/New York Life
Posted by Tnchuck100 on 01/31/2011
New York Life insurance company is currently running a TV ad that is obviously designed to scare the elderly into buying their life insurance. They are suggesting that if you have outstanding debts such as medical bills, credit card balances and funeral expenses they may fall to relatives to be paid. This is tactic is despicable.

No relative is responsible for any medical expenses or credit card balances beyond the ability of the deceased estate to pay. This assumes the deceased is to only one on the account.

Funeral expense are a different issue. They should be paid from the estate if at all possible. However the contract for payment is usually someone who is living. Whoever signs it IS responsible.

Purchasing enough life insurance to cover funeral expense may be a good idea if you can do it with hurting yourself financially. But do not be suckered into buying enough to cover all of the other items based solely on the idea that your son or daughter may have to pay them out of their pocket.
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Posted by jktshff1 on 2011-01-31:
American Association for Ripping off People
Posted by MJGoldfarb on 2011-01-31:
I get at least 4 AARP and AAA insurance purchase forms every month. Seems to me they are insurance companies instead of an advocate for retired persons or automoblie roadside service (and of course they are making a profit on the insurance).
Posted by Alain on 2011-02-01:
Good information. AARP will sell it's name to any company without regard how that company treats it's customers or the way they advertise. I've lost all respect for AARP.
Posted by danny54 on 2011-02-01:
I guess I've been lucky with AARP. I've used their travel service to make hotel reservations and never had a problem...even saved enough to pay for the AARP membership. I, too, get a lot of mail trying to sell me AARP life insurance. I just pitch it because a couple of medical conditions make getting affordable life insurance virtually impossible.
Posted by leet60 on 2011-02-01:
I have to comment on the statement that no relative is responsible for the debts of a deceased. In many community property states both parties to a marriage can be held both equally and separately liable for any debt incurred while married. With the exorbitant costs of funerals and interrment, and other debts life insurance is never a bad idea.
Posted by Ytropious on 2011-02-01:
Ok so I'm confused. If my husband has a credit card with a balance on it, he is the only one on the account, and he dies, do I have to pay for it or not?
Posted by tnchuck100 on 2011-02-01:
leet, you are right. I left a nit unpicked. "Relative" in this context did not mean husband/wife.
Posted by momsey on 2011-02-01:
Ytrop, you only have to pay for it out of his estate. If he has no estate to leave, no life insurance, etc, you do not have to pay for it out of "your" money.
Posted by Ytropious on 2011-02-01:
Woot! I have no debt, but hubs has a few store credit cards run up, mainly Home Depot and Lowes from our remodel. I get a lot of money if he dies on the job but that's about it.
Posted by Anonymous on 2011-02-01:
Y, check this out, too, just in case:)

"Community Property States
•If you live in one of the nine states that operate under community property laws, you do remain technically responsible for your husband's debts after his death, even if the card was solely in his name. However, the options for the credit card company in recovering the debt can be somewhat limited depending on the laws of the state in question. In this situation, find out what your own state's laws are and seek legal advice before making any moves. The nine community property states are Arizona, California, Idaho, Louisiana, Nevada, New Mexico, Texas, Washington and Wisconsin."

I also read that even if you don't technically owe, the credit card companies will still try to collect. It sounds like a lawyer would definitely be needed to determine if you pay or don't pay. As momsey said, sometimes you don't. Just to be sure, make him pay it off!
Posted by jktshff1 on 2011-02-01:
had a couple that tried to collect on me after my father died. I just had fun with them. I was vulgar, nasty, just loved sticking it to them.
Posted by danny54 on 2011-02-02:
We (my sister & I) had a company send us a "final notice before collection" on a LifeLine account my dad had before he died. Took them SEVEN months to send it. They sent no other communications. In talking with them, they offered us a 20% discount due to the communication error. I jumped on the "communication error" admission and ended up getting them to write off the entire bill. It was only $200, but to me it was more the principle of the thing.
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Posted by SY1 on 05/06/2010
AARP is a general rip-off in all aspects especially their auto insurance handled by Hartford.

I was charged $2000,00 over what I could get from other companies.

AARP is no friend to the elderly and I will never use them again!

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Posted by Alain on 2010-05-06:
I'm still a member of AARP, but I know some members here have left it and expressed the opinion that they are more interested in supporting their advertisers than in giving an objective recommendation. These and other reviews certainly indicate they may have a good point.
Posted by tnchuck100 on 2010-05-06:
Alain is exactly right. I am also a member. However, I have come to the conclusion they are nothing more than spam for your mail box.
Posted by Alain on 2010-05-06:
Interesting that you brought up the spam, tnchuck. We just got another life insurance ad from AARP in snail mail yesterday. We've been getting (and tossing) them every month.
Posted by Starlord on 2010-05-06:
I keep seeing the ads on TV of the idiot who can't fix a cabinet door, but says buying insurance is easy. Night and day we are bombarded with these ads, but there is one slight problem. In the fine print at the bottom of the screen, one finds out that the insurance they are pushing is not available in Washington or New Jersey. I have no explanation as to why it is not available in those two beknighted states, but I have left AARP after getting raked over the coals by the Secure Horizons health insurance company that pays AARP to use their logo and claim that AARP endorses it.
Posted by Anonymous on 2010-05-06:
I really can't stand the latest round of commercials for Progressive featuring the female personality, "Flo." Very annoying and air constantly.
Posted by jktshff1 on 2010-05-06:
I dropped my AARP when they came out for more gun control.
You can call them and tell them to take you off the mailing lists. May take a couple of times though.
Posted by Alain on 2010-05-06:
I should probably do that, jktshff. It would save paper and keep the mailbox less stuffed.
Posted by YunkaG on 2010-05-06:
I just return the prepaid envelopes so they have to pay something for bothering me. And how could the OP pay $2000 more for insurance - didn't he/she check other rates first?
Posted by Al on 2012-01-16:
My 88 year old mother had a stroke and couldn't drive anymore. She'd paid her AARP auto insurance ahead for the year. When we cancelled the policy, they kept 10% as a "cancellation fee." AARP and "The Hartford" should be ashamed for ripping off an ill old lady like that.
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Car Insurance Quote from Hartford AARP
Posted by Whizzer21 on 01/07/2007
HARTFORD, CONNECTICUT -- On Sept 13th 2006 a full page newspaper add from AARP, Hartford Insurance Company promised a Free Pedometer, for agreeing to an Automobile Insurance Quote.I 'clicked' for free quote and received it about 1 week later. It did not beat my existing insurance Company. So I awaited my Free pedometer. 4 or 5 weeks later I called to explain my Pedometer did not arrive. They said the'd send another one. End of November I called again and they said they would sent one right out. I called again in December and I still have not received a pedometer. Last week in our paper the Full Page Add Appeared again with the same come on. If you want a quote you will receive it. If you want the Free Pedometer for allowing the quote. FORGET IT !
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Posted by the mick on 2007-01-07:
Sorry about the pedometer you did not receive, but I've seen many of them in stores such as Goodwill and they are a piece of junk in my opinion so you aren't out much if it's a consolation. But yes, the Hartford...I got a quote from them too. I think it was through AARP but it's been awhile. Anyway the quoted figure was quite a bit LESS than what I had been paying, but when I called the toll-free number to confirm and accept their bid, I was given another bid, this time MUCH in excess of their orginal! They would not stand by their original quote because it had no quote number on it. HELLO!...you're the ones who sent it to me and you apparently left yourselves a way to squirm out of honoring your quote.
Posted by Ponie on 2007-01-07:
Only thing I liked about The Hartford plan was I could get it for 12 months, thus not having to bother with auto/home insurance twice a year. The odd thing was several times when they offered these so-called freebies for requesting a quote was I received a letter telling me I was already a client--but I got the piece of junk anyway! Notice I said 'liked?' I'm no longer with them.
Posted by whizzer21 on 2007-01-08:
Always a smart alec out there ! JayD. Not a question of pedometer or $5.00. The pedometer was advertised as a gift. period !
Posted by Bobby on 2011-07-19:
AARP at one time dd pretty good for seniors but now they are turning into a greedy non-profit rp off corp.that seems to put all ther efforts into how much money they can make. They don't really seem to care what they started as for the seniors.
Boycott this money hungry AARP and I hote the goverment start look into them on thier nonprofit statis on tax i bet they could nail them. Only thing they do now is push insurance and much of nothng else.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Warn Your Elders!! AARP Is A Parasite.
Posted by Formergenius on 06/29/2013
TEXAS -- I have not seen a single aspect of this company that would lead me to believe them to be credulous in any way.
* It took a full 10 hrs over a 2 day period, just to enroll.
* I repeatedly experienced misinformation from the 12 reps that were "helping" me. Ask 3 different reps the same question, and see what happens.
* I've been placed on very long holds, only to be disconnected. I've been "disconnected" over a half dozen times. Sometimes while on hold, sometimes when the representative was obviously stalling.
* The automated phone system seems to be designed to promote frustration, in hopes you'll give up.
* I've had 2 reps supposedly email me a list of local providers. One took 60 seconds to put it together. The 2nd put me on 3 long holds over a 15 minute period. I've received nothing. (Not even in the "spam" folder)
* Beyond the dropped calls, I've been redirected to reps in other departments that don't even handle the issue in question, then disconnected while being transferred back.
* Trying to find some things on their website is similar to yearning for the Holy Grail.
* Hartford Insurance quoted me over double what I currently pay.
* Delta Dental only paid half of what their agreement states.
* Advertised "benefit" is "15% or greater" discount from Hewlett Packard. Actual discount offered was about 1.5%
*** Do not be fooled. This is organized crime. I firmly believe that they intentionally use aspects of old age against their clients. If you have another option, chances are incredibly high that the other is the lesser evil. AARP and the affiliates that I have dealt with have left me with the impression that they are all unscrupulous, unethical vultures. If you let your family members enroll with these companies, they will most definitely suffer in a variety of ways. But be certain there is another valid option, because if you drop them, you can't re-enroll for 12 months. Their online rating is one star out of five, and I can personally guarantee that this is only because "zero stars" is not an option. I personally experienced all of the above in the first 8 weeks of membership.
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Posted by John Nicholson on 2013-06-29:
Dental insurance is usually NOT a good deal, no matter who sells it. I agree about AARP---they are in the business to just sell products, mostly insurance and do not represent old people very well at all. A much better senior organisation is AMAC and can be found at:


Check it out.
Posted by jktshff1 on 2013-06-29:
American Association for Ripping off People
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