SCHENECTADY, NEW YORK -- AARP is a marketing agency for -- among others -- UnitedHealthcare, which sells Medicare advantage plans to old folks like me. UnitedHealthcare, in turn, uses this as bait for other -- non-AARP -- insurance for areas where they do not choose to offer the more complete AARP "approved" programs.
Availability and coverage vary from county to county, and AARP takes no responsibility for assuring that the products it markets for UHC will actually be delivered. I had such a policy; I moved. The policy was no longer applicable. AARP offered no other plan; UHC supposedly switched me to another one. But it didn't happen, and I can no longer get medications and services I need.
TAMPA -- Cancelling my AARP insurance supplement today and going with a new provider that offers the SilverSneakers program in Florida. Was told by AARP agent no SilverSneakers in Florida when there are about 15 other providers which offer the program to Medicare recipients.
SPRINGFIELD, TENNESSEE -- Once I received my card in the mail received something every single week from solicited AARP. NO real savings and the biggest let down is that what they offer you as discount, you can get without paying for a membership. Just another product that targets people's pockets. Horrible!
FLORIDA -- ** would not even connect me to a supervisor when she her hands were tied and she could not help me! Rude and unhelpful - bad combination for a business built on helping people. If a customer service representative is unequipped to assist due to language barriers or plain old incompetence, then a supervisor should be the next logical step. This leaves you with the option of calling back repeatedly in order to get someone that can speak English or just shopping around for a better choice altogether.
NEW JERSEY -- I joined AARP thinking it would be a benefit. Wrong! AARP sold my information and now my cell phone gets slammed with sales calls from around the world. I tried to talk to one of the solicitors to get my number removed from their list and was treated very rudely by someone who acted like an immature moron. Thanks AARP - with friends like you who needs enemies?
Once again I was put on endless hold with AARP while I was trying to locate a provider. I have lost many hours of my time, and they have increased my stress. They are hurting my health, rather than helping. Add to that, that they are expensive and do not cover all expenses.
RICHMOND, VIRGINIA -- My husband and I have a joint policy for supplemental coinsurance, If one can afford this extra policy it is an economical choice. However, this company is not truthful about their costs. They send out letters indicating "a 24% decrease" when in reality, they are actually INCREASING the policy amount!! I do not understand why they are not truthful, and say what they were really doing. "You previously had a "27% decrease" and now "your decrease is 24%." I am quoting the representative. Double-talk if I ever heard it!!
TEXAS -- I have not seen a single aspect of this company that would lead me to believe them to be credulous in any way. It took a full 10 hrs over a 2 day period, just to enroll. I repeatedly experienced misinformation from the 12 reps that were "helping" me. Ask 3 different reps the same question, and see what happens.
I've been placed on very long holds, only to be disconnected. I've been "disconnected" over a half dozen times. Sometimes while on hold, sometimes when the representative was obviously stalling. The automated phone system seems to be designed to promote frustration, in hopes you'll give up. I've had 2 reps supposedly email me a list of local providers. One took 60 seconds to put it together. The 2nd put me on 3 long holds over a 15 minute period. I've received nothing. (Not even in the "spam" folder.)
Beyond the dropped calls, I've been redirected to reps in other departments that don't even handle the issue in question, then disconnected while being transferred back. Trying to find some things on their website is similar to yearning for the Holy Grail. Hartford Insurance quoted me over double what I currently pay. Delta Dental only paid half of what their agreement states. Advertised "benefit" is "15% or greater" discount from Hewlett Packard. Actual discount offered was about 1.5%.
Do not be fooled. This is organized crime. I firmly believe that they intentionally use aspects of old age against their clients. If you have another option, chances are incredibly high that the other is the lesser evil. AARP and the affiliates that I have dealt with have left me with the impression that they are all unscrupulous, unethical vultures.
If you let your family members enroll with these companies, they will most definitely suffer in a variety of ways. But be certain there is another valid option, because if you drop them, you can't re-enroll for 12 months. Their online rating is one star out of five, and I can personally guarantee that this is only because "zero stars" is not an option. I personally experienced all of the above in the first 8 weeks of membership.
LEXINGTON, KENTUCKY -- I recently received the enclosed 'Lower Rate Notice' from you. The only 'lower rate' I am interested in was the one I had with you before you cancelled my policy. In January 2011, having almost no income, I did not have the full amount for the payment requested on the statement you sent me that was 3 times what I normally paid (under the guise of being an annual deposit) and I paid only my regular monthly amount. You promptly sent that back to me with a notification that you cancelled my policy.
This happened after I had requested copies of all my many years of policy and payment history because your billing amounts are irregular and I could never get the amounts you wanted to balance with what I paid and what you said I owed. No matter what I thought I had paid in advance I was never paid in advance according to you and frequently accrued late fees because you said I still owed you money.
After being a customer for many years I felt it was unnecessary for you to be charging me an annual deposit like any new client. That shows your loyalty is only to the almighty dollar and not your customers. After cancelling me and while I was searching for new insurance, you were then more than happy to provide me a quote with a 'new rate' that was almost $100 more per month.
You are rip off artists and I want to get the word out. I plan on doing that via the internet by explaining just what you did in order to inflate my premium and then cancel it. And in order to renew it I would be paying 1 ½ times what I had been. THAT is no discount.
I have moved on and gotten insurance elsewhere. You are thieves, do not contact me any further. I think AARP needs to know how you do business as well. That about says it… Don't trust them. It sounds good but they jerk you around and instantaneously cancel your policy when you start asking questions. I have had car insurance for 41 years and have NEVER been cancelled until now.
I have seen many complaints on the site about AARP and their less than pro-elderly tactics. More as acting as a front for other advertisers. Well, this morning I had an experience that reduced their credibility even further. Zero, in my book. There is an ad on TV (endorsed by AARP) for supplemental Medicare health insurance. Next year my wife and I will begin getting Medicare. The logical thing to do get as much information as possible BEFORE you are faced with the commitments. Not the way the people that use the AARP tag to push their products see it.
I called the advertised number (1-800-495-9576) for the UnitedHealthcare Medicare supplement information. The girl asked several innocuous questions. One of which was my date of birth. No big deal. I am sure there are many people born on my birth date. Then asked if I was currently on Medicare. I told "no, not until next year." Here is the killer: "We cannot give you this information unless you are currently on Medicare." This was only supposed to be a request for a booklet of information. But their position was obviously to line you up with spending money by the end of the phone call.
I then called AARP. They claimed no connection with what the ad claimed. That is to supply you with information. Bear in mind the AARP logo is the largest print on the booklet you see on the TV ad. No matter. AARP is concerned only with the kickback. They are totally disinterested on whether these companies provide any service for their members. With that I advised the AARP representative that since they provided no useful assistance, service and/or information when our membership expired it would not be renewed. Not that they care in the least. But I felt better.