AARP - Page 3

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1.3 out of 5, based on 21 ratings and
53 reviews & complaints.

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Customer Service Is So Poor It's Just Sad
Posted by on
Rating: 1/51
FLORIDA -- "Genea N." would not even connect me to a supervisor when she her hands were tied and she could not help me! Rude and unhelpful - bad combination for a business built on helping people.

If a customer service representative is unequipped to assist due to language barriers or plain old incompetence, then a supervisor should be the next logical step. This leaves you with the option of calling back repeatedly in order to get someone that can speak English or just shopping around for a better choice altogether.
     
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AARP Does Not Represent Older People. They Just Sell Insurance.
Posted by on
Rating: 1/51
I finally had it with AARP. They only tried to sell me insurance and did not represent me as an older person. They also gave out my email address and phone number to other companies. I finally called them and had them delete my membership and refund my money.
     
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Multiple billing
Posted by on
Rating: 1/51
US -- I received MANY forms from AARP requesting my dues, it seemed that these coming every few months. I sent in my dues last August, my card states that my membership is paid up through Dec. 2013, and yet I received an "offer" for a free insulated bag if I renew now. Many elderly peple do not keep these records, AARP should be protecting its members, not trying to extract additional unnecessary fees!
     
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Insurance
Posted by on
Rating: 1/51
So, I got a solicitation from AARP for life insurance. The cost is about 8x more than what I currently pay. The same is true with just about everything else they sell. I can only assume that they are preying on seniors that they supposedly "represent." I get that they are not for profit. But I can't help but think they are charging their members as much as they can to fund their agenda.

Bottom line, AARP does NOT represent me and never will.
     
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Uselessness of AARP
Posted by on
Rating: 2/51
NEW YORK -- I do not consider AARP as an effective organization anymore. It is prominent only in promotion of insurance companies, some services and others. AARP activities are not described in media: newspapers, TV, radio, Internet. 'Occupy Wall Street', unions, civil rights organizations have real power, they organize rallies, demonstrations, strikes, everything that bring attention to their issues. Nobody knows about petitions that AARP makes its members send to senators and congressmen. People over 50 are huge part of American population. We have to go to streets and squares to be heard.

     
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No For The Faint Of Heart
Posted on
Rating: 2/51
ROANOKE, VIRGINIA -- I, actually, have had this plan, over a couple years. Overall, it has saved me a lot of money, as I'm chronically ill. But e-warning!!!

Since implementation of the Health Care Reform, many things are covered, only, by act of congress (every pun intended). If you are not willing to fight for each odd claim, and know your stuff, you will have troubles. Possibly regardless of insurer as all GPO my medicare guidelines.
     
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Prescription Discount Program
Posted by on
AARP members beware that the drug prices listed on the AARP Walgreens internet site may not match what you are charged when you pick up your prescription at a participating pharmacy or through mail order.

I had had previous problems getting my drug prescription filled for the price indicated on the AARP Walgreen's pharmacy discount program website. When I went to my local Walgreen's I was told that my prescription would cost over $65, not $4.10 as listed on the AARP Walgreen's website.

However, my experience today tops the cake! My husband went to Costco, a participating pharmacy in the program. My prescription was not going to cost over $27 not $4.10 as listed today on their website. I called the AARP Walgreen's prescription discount program Customer Service number and they told me that their website listed the wrong amount for the drug price and that the $27 was correct but that they would refer the matter to their internal technical department.

Furthermore the listed price for the medication through their mail order program would not be the $1.32 as listed but would instead cost over $130!!!!!! I pointed out that this price would be even more than picking up the prescription at a local pharmacy and they said that was just how it was. They also intimated that I should have known the prices listed on their website were wrong because they were too cheap! (One is supposed to know intuitively that their website is not accurate).

So beware fellow AARP members when using this service, you may be in for an unpleasant surprise.
     
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AARP/New York Life
Posted by on
New York Life insurance company is currently running a TV ad that is obviously designed to scare the elderly into buying their life insurance. They are suggesting that if you have outstanding debts such as medical bills, credit card balances and funeral expenses they may fall to relatives to be paid. This is tactic is despicable.

No relative is responsible for any medical expenses or credit card balances beyond the ability of the deceased estate to pay. This assumes the deceased is to only one on the account.

Funeral expense are a different issue. They should be paid from the estate if at all possible. However the contract for payment is usually someone who is living. Whoever signs it IS responsible.

Purchasing enough life insurance to cover funeral expense may be a good idea if you can do it with hurting yourself financially. But do not be suckered into buying enough to cover all of the other items based solely on the idea that your son or daughter may have to pay them out of their pocket.
     
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I can't communicate on-line
Posted by on
I tried to use my Member ID to obtain a forgotten user name and password. After several attempts, I tried to use my Medicare number (it said I could use either my member ID or my Medicare number). That was also unsuccessful. Then I tried to e-mail them @ aarpmedicareplans, I got the address from an AARP Rep on the phone, who previously told me that any info regarding my AARP MedicareComplete account could be obtained at that site. This is the site that wouldn't accept my Member ID and wouldn't accept e-mails. I couldn't find any customer contact sites. Incidentally, I had to give my ID number on the phone before I could speak to a Rep. I may have done something in error, but I don't think so. Something should be done to make customer commuication more simpler and easier.
     
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Unsecured Credit Card Info
Posted by on
I used my Bank of America Master Card for the first time in almost three years to renew my AARP membership. The next day there were hundreds of dollars of fraudulent charges on my credit card. I am lucky that Bank of America has a good fraud protection unit and I was notified immediately. I sent an email to AARP last week and got no response whatsoever. My credit card was in my possession and was not used for anything other than the membership renewal. BEWARE when using a credit card with AARP. They preach about protecting yourself and then they have security issues.
     
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