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Abercrombie sucks.
Posted by Abercrombiesucks on 02/04/2011
If you order online, just pray and pray that it processes without troubles. Because once any problem occurs, you will regret that you have order from them or even known the brand. I ordered it online because I didn't want to get headache from their sweat and sewage mix smell of the store, the product they called "perfume".

Customer service? They are morons. I can tell you now, if you have problem with them and call, All they are going to say? "We are doing everything we can do" I don't even hear them typing record of the phone call.

I'll tell you what happened to me. I Still haven't got a package that I order 2 weeks ago. When I told them I haven't receive the package but on track&confirm it says it already have been delivered. I shipped it to my work. It's business property and I saw the mailman and FEDEX truck on that delivery day but they didn't come. WTF? So they said they will check what is going on and will send another package. Apparently 7 out of 12 items were sold out and no longer available. I really wanted to find the original package so I called USPS to find out where it is, they said they'll talk to the mailman but I don't think they are doing much. our tax has been wasted.

I spoke with 6 CS reps for last 3 days to figure out what is going on and what they are doing to fix it and to find where the original package is. They are f**ing useless people ever. Nobody would say they apologize for this incident except one guy name Dwayne.

All other representative just said, here are the name, representative named David, Rachel, Skye, etc, "hey we are doing everything we can here. just sit tight and wait, you know? That's ALL you can do. It's not our fault that the package is LOST. It's the POLICY" word by word. So at that point, I was sick and tired of dealing with this people so when I called to cancel the second package order,

One representative name Jasmine said I can't even cancel my order since it's already packed. When I called 2 hours ago spoke with Dwayne, he said if I want to cancel one item I need to cancel whole order and I could do that 2 hours ago. And it'll be packed that night for shipping next day. If I want to return it I need to pay $7 smart label fee or go to store and return it. Or I can REFUSE to receive the package, if that's the case they will charge me full price for all the item because Fedex is not going to ship it back to them. And of course, abercrombie being so cheap ass they won't pay Fedex to get the package back. So it's my f**king money and responsibility to pay Fedex and send back their useless product to bunch of morons so they can sell it again and scam others.

THE SAD FACT? EITHER OR I WASTED MY TIME AND I WONT GET THE MONEY BACK FOR STUPID SHIPPING. I might have just spend whole s*** load on NOTHING. While I was talking to Jasmine for 20 minutes, and she was keep saying that they can't cancel my order and that's the policy.

So I asked "Can I get a copy of your policy? You can send it to my email. Do you want my email address? oh right, you have it in file. Can you send me the copy now?" AND! there was little beep beep as if the supervisors were listening and telling her on the other line to hang up the phone. I did ask her "Hello~ Jasmine are you there?" "... yes, yes I'm here" "I hear beeping noises, maybe your supervisor is telling you something on the other line, maybe they can DO SOMETHING? "Hey supervisor! how about a copy of your policy?" and then she said "There is nothing we can do about your package"

And another beeping, So I said "Of course, because it's the policy as your supervisor told you. So will you send me a copy? I think I have a right to take a look"

And she goes "this is getting really unproductive and I will need to hang up because I can't help you with anything else for you" So I said "You can get me a copy of policy" and she goes "you can find it if you want blah blah" and she hung up on me. what a bi***.

you know what? I doubt that I'm sending this package back with f***ing smart label since I need to pay money for that and who knows they might just say that they haven't received the package and won't refund anything. I might take the whole package to the store and open it there so I can get the money back without spending another $7 for smart label but still need to spend money for gas.

They screw over so many people who likes their over-priced product. Wasted their time and literally took their money. This company is a f***ing scam.

I don't know how abercrombie stores are still out there with this kind of s*****y customer service.

So I have researched in BBB and found this. This is BBB record.


BBB processed a total of 380 complaints about Abercrombie & Fitch in the last 36 months, our standard reporting period. Of the total of 380 complaints closed in 36 months, 201 were closed in the last year.
These complaints concerned :
+ 46 regarding Advertising Issues

7 - Advertised price not honored
12 - Advertised terms not honored
9 - Advertisement did not disclose all conditions required to take advantage of an offer
3 - Advertisement misrepresented a product
1 - Bait & switch advertisement
3 - False or unsubstantiated claims in advertisement
11 - None of the Above - Advertising Complaint Issue
+ 35 regarding Billing or Collection Issues

11 - Failure to correct billing errors
1 - Failure to substantiate charges
1 - Improper collection practices
9 - None of the Above - Credit, Billing or Collection Complaint Issue
5 - Unauthorized bank debits
8 - Unauthorized credit card charges
+ 6 regarding Contract Issues

4 - Failure to honor a contract or agreement
1 - None of the Above - Contract Complaint Issue
1 - Unauthorized changes to the contract or agreement
+ 65 regarding Customer Service Issues

21 - Failure to provide promised assistance or support for products or services
8 - Failure to respond to phone calls or written requests for assistance or support
12 - Inappropriate behavior by customer service personnel
24 - None of the Above - Customer Service Complaint Issue
+ 59 regarding Delivery Issues

2 - Delivery of unordered products
1 - Late delivery of products
44 - Non-delivery of products
1 - Non-delivery of services
11 - None of the Above - Delivery Complaint Issue
+ 22 regarding Product Issues

15 - Defective, damaged, or incorrect product received
7 - None of the Above - Product Quality Complaint Issue
+ 109 regarding Refund or Exchange Issues

25 - Failure to honor promised refunds, exchanges, or credit
36 - Failure to honor refund, exchange or credit policies
48 - None of the Above - Refund or Exchange Complaint Issue
+ 33 regarding Sales Practice Issues

8 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
11 - Sales presentation did not disclose key conditions of the offer
3 - Sales presentation misrepresented the product
1 - Sales presentation misrepresented the service
6 - Sales presentation not consistent with advertisement
3 - Sales presentation used dishonest sales practices
+ 5 regarding Service Issues

1 - Delayed completion of service
1 - Improper or inferior service
3 - None of the Above - Service Complaint Issue

These complaints were closed as:
+ 290 Resolved

134 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
156 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
+ 22 Unresolved

22 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
+ 68 Administratively Closed


I say, these are the people who are pissed off enough and old enough to file a complain. Most of abercrombie customers are teens and young adults. And it's probably their parents who filed the complaints. I'm proud of all of you who filed the complaints and appreciate your time to deal with this f***ed up company. I am serious.

Good luck buying from abercrombie where it marked as 30 worst company in US. I made my mistake once and I learn from my mistake. I noticed that Abercrombie is usually in corner unit of the mall at the very end with naked people on the wall. I don't know how that is attractive. Actually pretty disgusting along with sweat smell perfume.

I wanted to think that my incident was one of million but as you can see there are people who did filed complaints on BBB. And I'm sure there are people like me who just let things out on the online review. I'm 23yr and will not spend any penny in this company for rest of my life if it even lasts that long. so I prob won't bother contacting BBB I already spend 6hours of my life trying to track down the package myself and dealing with stupid morons. As long as I get my package as promised in couple hours I won't bother contacting BBB. If I don't get the package I am going to contact BBB.

Maybe people would email/phone bomb the company one day. I'm sure if they piss off enough ppl someday, I have a mysterious feeling that it WILL happen one day.

You suck abercrombie.

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Posted by MDSasquatch on 2011-02-04:
Don't forget about the LOUD music in their stores; you could drag me into there ever again.
Posted by FlitteringFirefly on 2011-02-04:
I stopped paying attention after the cursing started.
Posted by Anonymous on 2011-02-04:
Just because you don't hear them typing doesn't meant they aren't making record of the call. I work in a call center and some people get offended in they hear you typing while they are talking. They think that you aren't listening. I make a lot of notes after the caller has hung up
Posted by Skye on 2011-02-04:
Contact Federal Express and have them trace your package. They are the ones who misdelivered it, or whatever they did to it. Sometimes companies will ship you a package Federal Express, and have it delivered to your local post office for your mail person to deliver it to you. It was done to me from Amazon, and it went smooth.

It's a place to start. As for BBB, they are not on your side. All a business has to do, is pay a fee, register, get their little BBB sticker, and then they are affiliated with the BBB. BBB does not mediate, nor do they help anyone get refunds.
Posted by momsey on 2011-02-04:
Was it FedEx that was supposed to deliver it or was it USPS? I don't see how this is Abercrombie's fault unless they completely made up the tracking info, which I would find hard to believe.
Posted by Ilovetohateyou on 2012-10-09:
I can't believe that because I just bought $100 worth of stuff from there now I might even do what you did , and I can't believe so many people hate abercombie
Posted by Parker on 2013-01-06:
A and F is the worst company I have ever come across. I always use Hollister and Superdry but this was the 1st and last time I have used this company.
If you are buying online please be aware there are high chances of your order been misplaced. You will not get any proper response from them, forget about the apology. When it comes to refund just forget it. Staff extremely unorganised, rude, unfriendly and not at all promotional. They will make you feel like a criminal. In one word if I have to describe them it's Hopeless.
I am sorry for my self and all other people who have gone thru this stress. This brand and the company should be closed as they don't deserve to be in the market, one dollar shops have got much high standards than this stupid company.
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Cancellation of Abercrombie Ruehl Hollister Online Orders
Posted by Pygmalionathens on 08/08/2009
I have been a customer of A&F Co. since I used to live in the United States
back in 1993. Moving back to Europe in 1998, I kept indulging myself to your
casual luxury. Gradually, my interest expanded to all the brands of your
company, including the infamous Ruehl.

Being extremely upset, especially after learning many people share my
feelings via forums and internet blogs, I quote the following excerpt:
[...Ruehl Initiated Order Cancellation: Although it is rare that it would be
necessary for Ruehl to cancel an order...].
Concerning the above, I would like to inform you that Ruehl is highly
motivated when it comes to cancelling orders of unsuspected clients. Mass
order cancellations have occurred the past few months without the slightest
notification (orders #s: 69075, 68793, 68787, 68365, 68999, 72925, 73646,
73770 and 73779). Not to mention that
Ruehl_Orderservice@Ruehl.com never replied to my related enquiry.

Regarding the use of credit card, since all my orders have been unreasonably
cancelled by your company, I was infuriated to find out that "authorization
holds" remained in my account for 15 days for each order, whereas you define
3 to five business days!! Since I work in the bank sector, I know what that

Ruehl policies concerning fraud are well respected. However, it seems that
Ruehl manipulates those policies in an attempt to size down the on-line
orders and considers that all customers are suspects or potential criminals.
22nd century management and marketing rules don't comply with that. If the
company wishes to restrict the shipping policies, maybe you should consider
excluding overseas orders once and for all.

Otherwise, re-inventing your company as "Rude" might give you the
competitive "edge" in a market that values concept.

Be sure that your current "marketing" concept and customer treatment are
forming a negative public image.
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Quality Zippers
Posted by Shan628 on 01/26/2009
STAMFORD, CONNECTICUT -- I recently bought a jacket from Abercrombie and Fitch a few weeks ago and the zipper has already broken! Now this is not the first time I have had a problem with the zippers from Abercrombie. I not only have this zipper on this jacket to be fixed, but a vest and a hoodie that need to be fixed from Abercrombie as well.

It is really ridiculous and I'm fed up. The store is not cheap, I know, and therefore is it so much to expect good quality clothes every time I shop there?? Seriously, a zipper?!
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Posted by Anonymous on 2009-01-26:
You are paying for the brand-name my friend, check the labels where these clothes are actually made. My sister just HAS to have A&F, Hollister, Billabong, etc, and then complains about the quality vs the price all the time.
Posted by jktshff1 on 2009-01-26:
Why do you keep purchasing from them?
Posted by Anonymous on 2009-01-27:
I find it ironic that a Target tee shirt and an Abercrombie are made in the same county and Abercrombie actually gets people to pay $20 for what they can get for under $10. It's the same quality, same country: it just lacks the label. I'm not surprised the zippers suck.
Posted by reallysmartguy on 2009-03-10:
Fortunately, this is an issue that A&F is aware of and taking very seriously. As long as you have your receipt information, you can email abercrombie@abercrombie.com and (a) they'll reimburse you for the tailor fees or (b) request that you send in the jacket in exchange for a merchandise credit or a credit back to your order on the original form of payment. I had the teeth brake off a hoodie of mine and was able to get a merchandise credit. They've always offered the tailor option though, you just have to email customer service. Hope this helps!
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Online Rip Off
Posted by V1 on 09/20/2009
It was the first time I had ordered from A&F UK online. I had problems right from the start!

1. I didn't receive a confirmation email
2. I was overcharged for the item, with a random Beijing bank account taking the funds. I thought it was a case of identity fraud - someone stealing my money.
3. A&F support advised it was their transaction and if I thought I'd been overcharged I should send in my bank statement! (To China)!!!
4. Product took 2 weeks to arrive, then was faulty. Zip too stiff to work, and cord missing from hood. The quality of material just feel cheap too.
5. A&F support said it cannot be returned to a store but must be shipped back to China and a cost of $35USD, and a fee of $10USD will be charged to my bank account as a handling fee, despite this being their fault!!! As I have already been overcharged, in trying to get a refund, I stand to pretty much lose everything I've paid.
6. Next I receive an email saying UK customers can choose to accept a 20% refund, and keep the item. So I have to just gift A&F £40 against my will.

I will never ever order from them again and definitely will be encouraging others not to as well. Its the fastest way to get ripped off!

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Posted by karleebarlee on 2009-09-20:
are you sure this was from the actual a&f website?
Posted by PepperElf on 2009-09-20:
that's an excellent point.
what website did you actually go to?

was it http://www.abercrombie.com
or was it some other site?
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Dissatisfying Experience at Abercrombie kids NC
Posted by Bewildered123 on 07/19/2009
DURHAM, NORTH CAROLINA -- To Whom it May Concern,

I do not usually complain of poor shopping experiences, but today's experience at your store in NC was out of the ordinary. My daughter and I were looking at a red Alice shirt, which was hanging solo amongst a group of Alice shirts in other colors. I assumed it was the last shirt in that color and took it down for my daughter to try on. Two sales associates were standing nearby, chatting, and though they saw me take the shirt down, said nothing.

We waited for a fitting room to open. There were only four and all were occupied. Eventually we decided to come back later. I stood in line at the cash register and when my turn came, asked the sales associate to hold the shirt until we could come back in an hour. She had no problem with this and took the shirt.

An hour or so later we returned. The store was emptier and we proceeded directly to the register. A different sales associate, who we will refer to as Z, was behind the register. I asked her about the shirt. She responded impatiently that "We don't hold items". I repeated that a sales associate had taken the shirt to hold. She looked below the register and immediately found the shirt. She then mumbled something about it being damaged and without further explanation disappeared through what I took to be the stockroom door.

I was surprised that the previous sales associate would have taken a damaged item to hold, especially if there was a policy against holds, and I was taken aback by Z's brusque manner and by her disappearing without any further communication.

Z then returned from the stockroom and announced that she couldn't sell me the shirt because it was a damaged display item. I asked why the store would have a shirt out that it couldn't sell. She said that the shirt was only for display. I told her that I had worked in retail for years and that it was ridiculous to have a shirt out without any stock to back it up. She responded "Why are you yelling at me? Don't take your anger out on me!" I did not feel I had been yelling at her. I was frustrated and had been trying to be heard over the loud music. I told her as much.

She said "I'll let you speak to a manager." I said okay. She said "You don't have to be like that. What is your problem?" I said "Just get your manager."

She continued to berate me about taking my anger out on her. In frustration I finally told her "Grow up and get your manager."

The manager who came out was calm, cool and collected as one would expect a manager to be. As I attempted to speak with him, Z stood next to us. I looked at her and said "I would like to have a private conversation," at which point the manager sent her away.

The manager explained to me that the store could not sell the shirt to me because it was for display purposes, and that chemicals had been sprayed on the garment that made it unsellable. This at least made some sense, but what doesn't make sense is that I should have to take 30 to 45 minutes out of my day, only to find out what the first sales associates should have been able to tell me immediately, and then be berated for expressing my frustration to someone who did not seem in the least concerned about my satisfaction as a customer.

Of all the places we shopped today, Abercrombie was far and away the least courteous and least helpful, not to mention simply rude. This sort of experience is not easily forgotten. I expect to be telling friends and family about it for quite some time. My daughter had lived and breathed Abercrombie and had had her heart set on that particular shirt. After witnessing what happened today, she no longer has any interest in Abercrombie products.

In future, you may want to mark your display items more clearly and advise your sales associates to watch out for people taking them down. Be sure everyone is clear as to whether your policy is or is not to allow items to be held. If it is not, clearly advertise that fact. Finally, you should advise your associates, particularly Z, in basic customer courtesy. Even if I had been angry towards her, there was no call for such a confrontational response. The store manager set a good example of how to interact with a customer. Unfortunately, his staff did not.
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Posted by Eloise on 2009-07-19:
Sounds like you must have been yelling from the Sales Girl's point of view. She was right after all wasn't she?
Posted by Anonymous on 2009-07-19:
I can't believe all of this drama over a SHIRT. NFH!
Posted by Anonymous on 2009-07-19:
Do they really spray chemicals on stuff so they can be displayed but not sold? Wow. I've bought display items that had been hanging from ceilings before (not clothes, though).
Posted by Eloise on 2009-07-19:
Dare I ask what you buy that hangs from the ceiling?
Posted by Anonymous on 2009-07-19:
Oh, it was just some Halloween stuff... spooky half-decayed ghouls and all...
Posted by Bewildered123 on 2009-07-19:
It might have been nice if say the store had been able to say something absurd like "Hey, sorry for the confusion, can I locate the shirt for you and waive the shipping?"
Posted by Bewildered123 on 2009-07-19:
what would have happend had my daughter actually tried on the shirt? Are the chemicals safe?

Posted by tinydancer89 on 2009-07-19:
usually its just an excessive amount of the cologne, hence the strong scent of the store. i know hollister does that, not too sure about a&f.
Posted by Eloise on 2009-07-19:
Cool Mundo!
Posted by Ttereza on 2009-07-22:
I worked for this company not too long ago, so hopefully I can offer some explanation to this story.
This company works with something called a brand guide, where the HQ sent items designated for show only, and not for sale. Periodically district workers would make unannounced trips into the store to grade it, making sure that the items were still up.
However, when we are out of stock in a modeled item, or out of a size, many irate customers have screamed at us to remove the objects from the display to sell it to them, or tried pulling the items off themselves, even when we explain our policy.
To make answering the inevitable demand, "And just why can't you take off the outfit on the model?" easier, we were trained to say that the outfit was damaged. In my store, we would say that the shirt or whichever item was pinned to the model and thus had holes in it, (sometimes true), and that we were not allowed to sell damaged items.
The "chemical" described in this store is actually just perfume or something similar. It wouldn't have been harmful had it been tried on, and the "chemical" was almost certainly an excuse.

Now as far as the handling of this situation goes, I can offer no further explanation. It is possible that the cashier did not know you had taken a display item, or did not realize it until after you'd left. Often it is only apparent because the tag will sometimes say 'DISPLAY--NOT FOR SALE' where the price should be. Furthermore, while we did not hold items, sometimes a few kind people asked that I would, and I personally put the items out of sight until they returned. It is very likely that the cashier had good intentions for you.

I do not know if the situation warranted the company offering you free shipping on the item if it could be found elsewhere, but I do believe some resolution should have been offered, like a suggestion to check online, an offer to call a neighboring store, or a time when they might receive new shipment.
It is clear to me that the second associate was doing what she was trained to do, and following the company rules, however, it is not a stretch for me to imagine that she displayed poor customer service, and was hopefully reprimanded. The policy regarding the display items, as well as the fact that it was a display item, should have been explained to you immediately and kindly, with an apology for the inconvenience. Congrats if you kept yourself levelheaded during this exchange. It seems you had, and if so you set a good example for nearby shoppers as well as your daughter. :)
Posted by Anonymous on 2009-09-20:
The fact that you wanted a private conversation with the manager tells me a lot. If I was ever treated rudely or yelled at by a sales person I wouldn't need a private conversation. I would state such right in front of the employee. What were you hiding for?
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Piece of Crap Backpack
Posted by on 03/22/2001
FLORIDA -- Customer Service Manager,

As a frequent user of your company, I feel obligated to share with you my experience.

I received an ANF backpack for Christmas. After few months the stiching of the bag broke and ripped. The bag was 125.00 because i checked online for the price. I will send you this bag so you can check the great quality.

To help keep me as a potential future customer, I would like the following:

I want a new one. You have a gurantee on all of your products.

At the very least I would like a response from your company regarding this incident.
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Posted by trumania on 2007-04-13:
Sounds like a fake letter. Attempt at fraud perhaps?
Posted by AprilH on 2009-11-17:
why the heck does it sound fake?? he's mad about his new back pack being jacked up. how would some kid being mad about his new and expensive backpack being ripper automatically take your mind to him attempting fraud? Is that how you attempt fraud? Gosh, leave the poor kid alone. I hope you get your new backpack, buddy.
Posted by PepperElf on 2009-11-17:
125 on a crappy backpack? dang.

never thought i'd see the day when i'd hear about a backpack that's more expensive than my kifaru "escape and evasion" pack.

and i hope you get your money back.

and if you're going to spend THAT much on a pack, consider getting something that's marketed for the military (like mine is). you might pay the same or less... but it'll probably hold up a LOT better.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service
Posted by Public.wam on 02/11/2014
ORLANDO, FLORIDA -- I was read my email and I find a lot backorder from my purchased that I did last week, and them I decided to call and find out more information about it.
so I got a TERRIBLE EXPERIENCE OVER THE PHONE from the number ...

Answers to Frequently Asked Questions
866.681.3115 or +1 614 219 3026

i got hang up 2 times.

the guy that I was talk too, he canceled my order with OUT my permission, and I CAN proof that because when I called the message says "THE CALL WILL BE RECORDED"

i call on 02/11/2014 at 12:24 AM

So what I do not understand, how he canceled my order with OUT my authorization?

How the company ABERCROMBIE expect the customer continue purchased from them when customer like me have the HORRIBLE CUSTOMER SERVICES likes this?

How I will be able to fix this?

i lost a lot time looking over Abercrombie website and select item for me to purchased and I will like to be better treat them what I got tonight.

i HOPE you guys from management team will be able to fix that or otherwise I won't be purchased from ABERCROMBIE AGAIN.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Refund And Only Email Contact
Posted by Raines37 on 01/25/2014
KNOXVILLE, TENNESSEE -- I purchased 2 pairs of jeans and cologne for my son for Christmas. He did not want them so he took them back. They refunded the jeans on my credit card, but the cologne they gave back in in-store credit. I wanted my money back on my credit card because we do not normally shop there. The manager gave me an email address to reach the refund department. THERE IS NOT A PHONE NUMBER TO CONTACT ANYONE. The refund department wanted a photo of my receipts. I did that, and they said I would get my $63.36 refund in 3 weeks. Well, it's been 3 weeks and now they want a photo of my credit card statement to see if I really got it or not. I will NEVER shop at any of their stores again. Totally ridiculous treatment of it's patrons. And, the fact that they are unreachable. WHO DO THEY THINK THEY ARE?

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StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Order Online
Posted by Thibs89 on 12/20/2013
NEW YORK, NEW YORK -- I ordered on December 1st 2013, 4 Hoodies for my sisters and mum for Christmas. I had a Fedex tracking number and was able to see where my package was. But during 2 weeks I had the same exact status saying that the expected time of delivery was N/A. I called Abercrombie to have some ore information, I also called Fedex just to make sure. They guarantee I will have it before I leave to my parent's house on the 24th.
I thought it was strange that they would take 22 days to ship a small order like mine. I usually use Fedex and it takes 2 or 3 days tops!
I decided to chat online with a representative and after telling me that I will have it soon, he finally told me that my package was lost for 10 days and that they couldn't send me another one because they sold out 3 of the 4 items I have ordered. Nobody ever informed me by email. The team they have there is the most incompetent and they are not helpful at all. I asked for a complete refund and to cancel my order. I waited for an email confirmation, I received it but when I clicked the link it didn't correspond to my order. I had to call again and again to make sure I will get my money back.
Worst experience ever. If I have an advise to give you, NEVER ORDER ONLINE! If you need to shop there, just go to the store. This was the first and last time I ordered online, and after this experience, also the last time I will ever enter an Abercrombie store.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Valley Fair Store Abercrombie
Posted by Varunvikramsingh on 12/18/2013

This email is regarding the today’s incident dated 12/17/2013 around 6.00PM.

Complaint : Store : 10402, Complaint against : Store Manager ( Paige [snip]

I was having coupon with 15% discount to be offered during 12th till Dec – 19th Dec on $ 75 USD purchase, I selected full item price fragrance $74 dollar & clearance item.

After standing 15min in billing line, the billing executive told that only full item price would be allowed for discount, hence he asked me to select another item and be in line again for billing.

After 1 hour of search in whole showroom, we were unable to find single item on full price, because today 12/17/2013 the whole showroom was offering 50% discount on every item.

I came in to line again, waited for another 15min to get to billing person & asked him to bill only item selected from clearance and asked him details about the coupon.

He mentioned that coupon is not valid on clearance or sale 50% off item, I told him that then what is the fun of giving coupons to customers of specific date when on that date store would be offering 50% discount.

This means none of the coupon will work and make no sense to offer coupons to customers, he said he doesn’t know and would not be able to answer anything.

Then store manager pitched in and she said it’s all company policies and they will not be able to do anything and these offers come from company and not from store.

She had the same view of coupon not working because entire store is on 50% off, then another sale executive came in and told this may work on 50% off, they asked me to select 50% off item now.

This was another waste of time to select another item which is 50% off and be in line again. I asked manager to give this in written to me.

I have written version from manager and also coupons still intact. This was complete waste of my time and complete dissatisfaction.

I will take this to legal department as I have written statement from the store manager.

Varun Singh
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Posted by Likesbeefpies on 2013-12-19:
Having something in writing in this case doesn't mean you have some sort of legal magic key....keep that in mind.
Posted by James on 2013-12-19:
So you're going to the legal department over the store following their rules and policies? Good luck with that one. The coupon is good for a range of dates, just go back when the entire store isn't 50% off. You have to read the small print on coupons, every store has their own rules and regulations. Some stores are able to be more lenient, while others are not, it all depends on corporate. These people were just doing their jobs and I'm sure didn't want to put their job in jeopardy.
Posted by FoDaddy19 on 2013-12-19:
Does the coupon state that it's not vaild when used with any other promotion or something to that effect? Usually you cannot combine a coupon with another promotion. If they were running a 50% sale on the entire store then your coupon wouldn't be able to be used.
Posted by clutzycook on 2013-12-20:
If the whole store was 50% off, you'd be getting a better deal without the coupon anyway. Let this one go.
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