Feedburner count

Abercrombie & Fitch

Star Empty star Empty star Empty star Empty star
92 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Abercrombie sucks.
Posted by Abercrombiesucks on 02/04/2011
If you order online, just pray and pray that it processes without troubles. Because once any problem occurs, you will regret that you have order from them or even known the brand. I ordered it online because I didn't want to get headache from their sweat and sewage mix smell of the store, the product they called "perfume".

Customer service? They are morons. I can tell you now, if you have problem with them and call, All they are going to say? "We are doing everything we can do" I don't even hear them typing record of the phone call.

I'll tell you what happened to me. I Still haven't got a package that I order 2 weeks ago. When I told them I haven't receive the package but on track&confirm it says it already have been delivered. I shipped it to my work. It's business property and I saw the mailman and FEDEX truck on that delivery day but they didn't come. WTF? So they said they will check what is going on and will send another package. Apparently 7 out of 12 items were sold out and no longer available. I really wanted to find the original package so I called USPS to find out where it is, they said they'll talk to the mailman but I don't think they are doing much. our tax has been wasted.

I spoke with 6 CS reps for last 3 days to figure out what is going on and what they are doing to fix it and to find where the original package is. They are f**ing useless people ever. Nobody would say they apologize for this incident except one guy name Dwayne.

All other representative just said, here are the name, representative named David, Rachel, Skye, etc, "hey we are doing everything we can here. just sit tight and wait, you know? That's ALL you can do. It's not our fault that the package is LOST. It's the POLICY" word by word. So at that point, I was sick and tired of dealing with this people so when I called to cancel the second package order,

One representative name Jasmine said I can't even cancel my order since it's already packed. When I called 2 hours ago spoke with Dwayne, he said if I want to cancel one item I need to cancel whole order and I could do that 2 hours ago. And it'll be packed that night for shipping next day. If I want to return it I need to pay $7 smart label fee or go to store and return it. Or I can REFUSE to receive the package, if that's the case they will charge me full price for all the item because Fedex is not going to ship it back to them. And of course, abercrombie being so cheap ass they won't pay Fedex to get the package back. So it's my f**king money and responsibility to pay Fedex and send back their useless product to bunch of morons so they can sell it again and scam others.

THE SAD FACT? EITHER OR I WASTED MY TIME AND I WONT GET THE MONEY BACK FOR STUPID SHIPPING. I might have just spend whole s*** load on NOTHING. While I was talking to Jasmine for 20 minutes, and she was keep saying that they can't cancel my order and that's the policy.

So I asked "Can I get a copy of your policy? You can send it to my email. Do you want my email address? oh right, you have it in file. Can you send me the copy now?" AND! there was little beep beep as if the supervisors were listening and telling her on the other line to hang up the phone. I did ask her "Hello~ Jasmine are you there?" "... yes, yes I'm here" "I hear beeping noises, maybe your supervisor is telling you something on the other line, maybe they can DO SOMETHING? "Hey supervisor! how about a copy of your policy?" and then she said "There is nothing we can do about your package"

And another beeping, So I said "Of course, because it's the policy as your supervisor told you. So will you send me a copy? I think I have a right to take a look"

And she goes "this is getting really unproductive and I will need to hang up because I can't help you with anything else for you" So I said "You can get me a copy of policy" and she goes "you can find it if you want blah blah" and she hung up on me. what a bi***.

you know what? I doubt that I'm sending this package back with f***ing smart label since I need to pay money for that and who knows they might just say that they haven't received the package and won't refund anything. I might take the whole package to the store and open it there so I can get the money back without spending another $7 for smart label but still need to spend money for gas.

They screw over so many people who likes their over-priced product. Wasted their time and literally took their money. This company is a f***ing scam.

I don't know how abercrombie stores are still out there with this kind of s*****y customer service.

So I have researched in BBB and found this. This is BBB record.


BBB processed a total of 380 complaints about Abercrombie & Fitch in the last 36 months, our standard reporting period. Of the total of 380 complaints closed in 36 months, 201 were closed in the last year.
These complaints concerned :
+ 46 regarding Advertising Issues

7 - Advertised price not honored
12 - Advertised terms not honored
9 - Advertisement did not disclose all conditions required to take advantage of an offer
3 - Advertisement misrepresented a product
1 - Bait & switch advertisement
3 - False or unsubstantiated claims in advertisement
11 - None of the Above - Advertising Complaint Issue
+ 35 regarding Billing or Collection Issues

11 - Failure to correct billing errors
1 - Failure to substantiate charges
1 - Improper collection practices
9 - None of the Above - Credit, Billing or Collection Complaint Issue
5 - Unauthorized bank debits
8 - Unauthorized credit card charges
+ 6 regarding Contract Issues

4 - Failure to honor a contract or agreement
1 - None of the Above - Contract Complaint Issue
1 - Unauthorized changes to the contract or agreement
+ 65 regarding Customer Service Issues

21 - Failure to provide promised assistance or support for products or services
8 - Failure to respond to phone calls or written requests for assistance or support
12 - Inappropriate behavior by customer service personnel
24 - None of the Above - Customer Service Complaint Issue
+ 59 regarding Delivery Issues

2 - Delivery of unordered products
1 - Late delivery of products
44 - Non-delivery of products
1 - Non-delivery of services
11 - None of the Above - Delivery Complaint Issue
+ 22 regarding Product Issues

15 - Defective, damaged, or incorrect product received
7 - None of the Above - Product Quality Complaint Issue
+ 109 regarding Refund or Exchange Issues

25 - Failure to honor promised refunds, exchanges, or credit
36 - Failure to honor refund, exchange or credit policies
48 - None of the Above - Refund or Exchange Complaint Issue
+ 33 regarding Sales Practice Issues

8 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
11 - Sales presentation did not disclose key conditions of the offer
3 - Sales presentation misrepresented the product
1 - Sales presentation misrepresented the service
6 - Sales presentation not consistent with advertisement
3 - Sales presentation used dishonest sales practices
+ 5 regarding Service Issues

1 - Delayed completion of service
1 - Improper or inferior service
3 - None of the Above - Service Complaint Issue

These complaints were closed as:
+ 290 Resolved

134 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
156 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
+ 22 Unresolved

22 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
+ 68 Administratively Closed


I say, these are the people who are pissed off enough and old enough to file a complain. Most of abercrombie customers are teens and young adults. And it's probably their parents who filed the complaints. I'm proud of all of you who filed the complaints and appreciate your time to deal with this f***ed up company. I am serious.

Good luck buying from abercrombie where it marked as 30 worst company in US. I made my mistake once and I learn from my mistake. I noticed that Abercrombie is usually in corner unit of the mall at the very end with naked people on the wall. I don't know how that is attractive. Actually pretty disgusting along with sweat smell perfume.

I wanted to think that my incident was one of million but as you can see there are people who did filed complaints on BBB. And I'm sure there are people like me who just let things out on the online review. I'm 23yr and will not spend any penny in this company for rest of my life if it even lasts that long. so I prob won't bother contacting BBB I already spend 6hours of my life trying to track down the package myself and dealing with stupid morons. As long as I get my package as promised in couple hours I won't bother contacting BBB. If I don't get the package I am going to contact BBB.

Maybe people would email/phone bomb the company one day. I'm sure if they piss off enough ppl someday, I have a mysterious feeling that it WILL happen one day.

You suck abercrombie.

Read 7 RepliesAdd reply

User Replies:Close comments

Posted by MDSasquatch on 2011-02-04:
Don't forget about the LOUD music in their stores; you could drag me into there ever again.
Posted by FlitteringFirefly on 2011-02-04:
I stopped paying attention after the cursing started.
Posted by Anonymous on 2011-02-04:
Just because you don't hear them typing doesn't meant they aren't making record of the call. I work in a call center and some people get offended in they hear you typing while they are talking. They think that you aren't listening. I make a lot of notes after the caller has hung up
Posted by Skye on 2011-02-04:
Contact Federal Express and have them trace your package. They are the ones who misdelivered it, or whatever they did to it. Sometimes companies will ship you a package Federal Express, and have it delivered to your local post office for your mail person to deliver it to you. It was done to me from Amazon, and it went smooth.

It's a place to start. As for BBB, they are not on your side. All a business has to do, is pay a fee, register, get their little BBB sticker, and then they are affiliated with the BBB. BBB does not mediate, nor do they help anyone get refunds.
Posted by momsey on 2011-02-04:
Was it FedEx that was supposed to deliver it or was it USPS? I don't see how this is Abercrombie's fault unless they completely made up the tracking info, which I would find hard to believe.
Posted by Ilovetohateyou on 2012-10-09:
I can't believe that because I just bought $100 worth of stuff from there now I might even do what you did , and I can't believe so many people hate abercombie
Posted by Parker on 2013-01-06:
A and F is the worst company I have ever come across. I always use Hollister and Superdry but this was the 1st and last time I have used this company.
If you are buying online please be aware there are high chances of your order been misplaced. You will not get any proper response from them, forget about the apology. When it comes to refund just forget it. Staff extremely unorganised, rude, unfriendly and not at all promotional. They will make you feel like a criminal. In one word if I have to describe them it's Hopeless.
I am sorry for my self and all other people who have gone thru this stress. This brand and the company should be closed as they don't deserve to be in the market, one dollar shops have got much high standards than this stupid company.
Close commentsAdd reply

Cancellation of Abercrombie Ruehl Hollister Online Orders
Posted by Pygmalionathens on 08/08/2009
I have been a customer of A&F Co. since I used to live in the United States
back in 1993. Moving back to Europe in 1998, I kept indulging myself to your
casual luxury. Gradually, my interest expanded to all the brands of your
company, including the infamous Ruehl.

Being extremely upset, especially after learning many people share my
feelings via forums and internet blogs, I quote the following excerpt:
[...Ruehl Initiated Order Cancellation: Although it is rare that it would be
necessary for Ruehl to cancel an order...].
Concerning the above, I would like to inform you that Ruehl is highly
motivated when it comes to cancelling orders of unsuspected clients. Mass
order cancellations have occurred the past few months without the slightest
notification (orders #s: 69075, 68793, 68787, 68365, 68999, 72925, 73646,
73770 and 73779). Not to mention that
Ruehl_Orderservice@Ruehl.com never replied to my related enquiry.

Regarding the use of credit card, since all my orders have been unreasonably
cancelled by your company, I was infuriated to find out that "authorization
holds" remained in my account for 15 days for each order, whereas you define
3 to five business days!! Since I work in the bank sector, I know what that

Ruehl policies concerning fraud are well respected. However, it seems that
Ruehl manipulates those policies in an attempt to size down the on-line
orders and considers that all customers are suspects or potential criminals.
22nd century management and marketing rules don't comply with that. If the
company wishes to restrict the shipping policies, maybe you should consider
excluding overseas orders once and for all.

Otherwise, re-inventing your company as "Rude" might give you the
competitive "edge" in a market that values concept.

Be sure that your current "marketing" concept and customer treatment are
forming a negative public image.
Add reply

Quality Zippers
Posted by Shan628 on 01/26/2009
STAMFORD, CONNECTICUT -- I recently bought a jacket from Abercrombie and Fitch a few weeks ago and the zipper has already broken! Now this is not the first time I have had a problem with the zippers from Abercrombie. I not only have this zipper on this jacket to be fixed, but a vest and a hoodie that need to be fixed from Abercrombie as well.

It is really ridiculous and I'm fed up. The store is not cheap, I know, and therefore is it so much to expect good quality clothes every time I shop there?? Seriously, a zipper?!
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-01-26:
You are paying for the brand-name my friend, check the labels where these clothes are actually made. My sister just HAS to have A&F, Hollister, Billabong, etc, and then complains about the quality vs the price all the time.
Posted by jktshff1 on 2009-01-26:
Why do you keep purchasing from them?
Posted by Anonymous on 2009-01-27:
I find it ironic that a Target tee shirt and an Abercrombie are made in the same county and Abercrombie actually gets people to pay $20 for what they can get for under $10. It's the same quality, same country: it just lacks the label. I'm not surprised the zippers suck.
Posted by reallysmartguy on 2009-03-10:
Fortunately, this is an issue that A&F is aware of and taking very seriously. As long as you have your receipt information, you can email abercrombie@abercrombie.com and (a) they'll reimburse you for the tailor fees or (b) request that you send in the jacket in exchange for a merchandise credit or a credit back to your order on the original form of payment. I had the teeth brake off a hoodie of mine and was able to get a merchandise credit. They've always offered the tailor option though, you just have to email customer service. Hope this helps!
Close commentsAdd reply

Online Rip Off
Posted by V1 on 09/20/2009
It was the first time I had ordered from A&F UK online. I had problems right from the start!

1. I didn't receive a confirmation email
2. I was overcharged for the item, with a random Beijing bank account taking the funds. I thought it was a case of identity fraud - someone stealing my money.
3. A&F support advised it was their transaction and if I thought I'd been overcharged I should send in my bank statement! (To China)!!!
4. Product took 2 weeks to arrive, then was faulty. Zip too stiff to work, and cord missing from hood. The quality of material just feel cheap too.
5. A&F support said it cannot be returned to a store but must be shipped back to China and a cost of $35USD, and a fee of $10USD will be charged to my bank account as a handling fee, despite this being their fault!!! As I have already been overcharged, in trying to get a refund, I stand to pretty much lose everything I've paid.
6. Next I receive an email saying UK customers can choose to accept a 20% refund, and keep the item. So I have to just gift A&F £40 against my will.

I will never ever order from them again and definitely will be encouraging others not to as well. Its the fastest way to get ripped off!

Read 2 RepliesAdd reply

User Replies:Close comments

Posted by karleebarlee on 2009-09-20:
are you sure this was from the actual a&f website?
Posted by PepperElf on 2009-09-20:
that's an excellent point.
what website did you actually go to?

was it http://www.abercrombie.com
or was it some other site?
Close commentsAdd reply

Dissatisfying Experience at Abercrombie kids NC
Posted by Bewildered123 on 07/19/2009
DURHAM, NORTH CAROLINA -- To Whom it May Concern,

I do not usually complain of poor shopping experiences, but today's experience at your store in NC was out of the ordinary. My daughter and I were looking at a red Alice shirt, which was hanging solo amongst a group of Alice shirts in other colors. I assumed it was the last shirt in that color and took it down for my daughter to try on. Two sales associates were standing nearby, chatting, and though they saw me take the shirt down, said nothing.

We waited for a fitting room to open. There were only four and all were occupied. Eventually we decided to come back later. I stood in line at the cash register and when my turn came, asked the sales associate to hold the shirt until we could come back in an hour. She had no problem with this and took the shirt.

An hour or so later we returned. The store was emptier and we proceeded directly to the register. A different sales associate, who we will refer to as Z, was behind the register. I asked her about the shirt. She responded impatiently that "We don't hold items". I repeated that a sales associate had taken the shirt to hold. She looked below the register and immediately found the shirt. She then mumbled something about it being damaged and without further explanation disappeared through what I took to be the stockroom door.

I was surprised that the previous sales associate would have taken a damaged item to hold, especially if there was a policy against holds, and I was taken aback by Z's brusque manner and by her disappearing without any further communication.

Z then returned from the stockroom and announced that she couldn't sell me the shirt because it was a damaged display item. I asked why the store would have a shirt out that it couldn't sell. She said that the shirt was only for display. I told her that I had worked in retail for years and that it was ridiculous to have a shirt out without any stock to back it up. She responded "Why are you yelling at me? Don't take your anger out on me!" I did not feel I had been yelling at her. I was frustrated and had been trying to be heard over the loud music. I told her as much.

She said "I'll let you speak to a manager." I said okay. She said "You don't have to be like that. What is your problem?" I said "Just get your manager."

She continued to berate me about taking my anger out on her. In frustration I finally told her "Grow up and get your manager."

The manager who came out was calm, cool and collected as one would expect a manager to be. As I attempted to speak with him, Z stood next to us. I looked at her and said "I would like to have a private conversation," at which point the manager sent her away.

The manager explained to me that the store could not sell the shirt to me because it was for display purposes, and that chemicals had been sprayed on the garment that made it unsellable. This at least made some sense, but what doesn't make sense is that I should have to take 30 to 45 minutes out of my day, only to find out what the first sales associates should have been able to tell me immediately, and then be berated for expressing my frustration to someone who did not seem in the least concerned about my satisfaction as a customer.

Of all the places we shopped today, Abercrombie was far and away the least courteous and least helpful, not to mention simply rude. This sort of experience is not easily forgotten. I expect to be telling friends and family about it for quite some time. My daughter had lived and breathed Abercrombie and had had her heart set on that particular shirt. After witnessing what happened today, she no longer has any interest in Abercrombie products.

In future, you may want to mark your display items more clearly and advise your sales associates to watch out for people taking them down. Be sure everyone is clear as to whether your policy is or is not to allow items to be held. If it is not, clearly advertise that fact. Finally, you should advise your associates, particularly Z, in basic customer courtesy. Even if I had been angry towards her, there was no call for such a confrontational response. The store manager set a good example of how to interact with a customer. Unfortunately, his staff did not.
Read 11 RepliesAdd reply

User Replies:Close comments

Posted by Eloise on 2009-07-19:
Sounds like you must have been yelling from the Sales Girl's point of view. She was right after all wasn't she?
Posted by Anonymous on 2009-07-19:
I can't believe all of this drama over a SHIRT. NFH!
Posted by Anonymous on 2009-07-19:
Do they really spray chemicals on stuff so they can be displayed but not sold? Wow. I've bought display items that had been hanging from ceilings before (not clothes, though).
Posted by Eloise on 2009-07-19:
Dare I ask what you buy that hangs from the ceiling?
Posted by Anonymous on 2009-07-19:
Oh, it was just some Halloween stuff... spooky half-decayed ghouls and all...
Posted by Bewildered123 on 2009-07-19:
It might have been nice if say the store had been able to say something absurd like "Hey, sorry for the confusion, can I locate the shirt for you and waive the shipping?"
Posted by Bewildered123 on 2009-07-19:
what would have happend had my daughter actually tried on the shirt? Are the chemicals safe?

Posted by tinydancer89 on 2009-07-19:
usually its just an excessive amount of the cologne, hence the strong scent of the store. i know hollister does that, not too sure about a&f.
Posted by Eloise on 2009-07-19:
Cool Mundo!
Posted by Ttereza on 2009-07-22:
I worked for this company not too long ago, so hopefully I can offer some explanation to this story.
This company works with something called a brand guide, where the HQ sent items designated for show only, and not for sale. Periodically district workers would make unannounced trips into the store to grade it, making sure that the items were still up.
However, when we are out of stock in a modeled item, or out of a size, many irate customers have screamed at us to remove the objects from the display to sell it to them, or tried pulling the items off themselves, even when we explain our policy.
To make answering the inevitable demand, "And just why can't you take off the outfit on the model?" easier, we were trained to say that the outfit was damaged. In my store, we would say that the shirt or whichever item was pinned to the model and thus had holes in it, (sometimes true), and that we were not allowed to sell damaged items.
The "chemical" described in this store is actually just perfume or something similar. It wouldn't have been harmful had it been tried on, and the "chemical" was almost certainly an excuse.

Now as far as the handling of this situation goes, I can offer no further explanation. It is possible that the cashier did not know you had taken a display item, or did not realize it until after you'd left. Often it is only apparent because the tag will sometimes say 'DISPLAY--NOT FOR SALE' where the price should be. Furthermore, while we did not hold items, sometimes a few kind people asked that I would, and I personally put the items out of sight until they returned. It is very likely that the cashier had good intentions for you.

I do not know if the situation warranted the company offering you free shipping on the item if it could be found elsewhere, but I do believe some resolution should have been offered, like a suggestion to check online, an offer to call a neighboring store, or a time when they might receive new shipment.
It is clear to me that the second associate was doing what she was trained to do, and following the company rules, however, it is not a stretch for me to imagine that she displayed poor customer service, and was hopefully reprimanded. The policy regarding the display items, as well as the fact that it was a display item, should have been explained to you immediately and kindly, with an apology for the inconvenience. Congrats if you kept yourself levelheaded during this exchange. It seems you had, and if so you set a good example for nearby shoppers as well as your daughter. :)
Posted by Anonymous on 2009-09-20:
The fact that you wanted a private conversation with the manager tells me a lot. If I was ever treated rudely or yelled at by a sales person I wouldn't need a private conversation. I would state such right in front of the employee. What were you hiding for?
Close commentsAdd reply

Piece of Crap Backpack
Posted by on 03/22/2001
FLORIDA -- Customer Service Manager,

As a frequent user of your company, I feel obligated to share with you my experience.

I received an ANF backpack for Christmas. After few months the stiching of the bag broke and ripped. The bag was 125.00 because i checked online for the price. I will send you this bag so you can check the great quality.

To help keep me as a potential future customer, I would like the following:

I want a new one. You have a gurantee on all of your products.

At the very least I would like a response from your company regarding this incident.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by trumania on 2007-04-13:
Sounds like a fake letter. Attempt at fraud perhaps?
Posted by AprilH on 2009-11-17:
why the heck does it sound fake?? he's mad about his new back pack being jacked up. how would some kid being mad about his new and expensive backpack being ripper automatically take your mind to him attempting fraud? Is that how you attempt fraud? Gosh, leave the poor kid alone. I hope you get your new backpack, buddy.
Posted by PepperElf on 2009-11-17:
125 on a crappy backpack? dang.

never thought i'd see the day when i'd hear about a backpack that's more expensive than my kifaru "escape and evasion" pack.

and i hope you get your money back.

and if you're going to spend THAT much on a pack, consider getting something that's marketed for the military (like mine is). you might pay the same or less... but it'll probably hold up a LOT better.
Close commentsAdd reply

To all the people who have been reviewing this company...
Posted by Martham on 10/03/2010
I am an employee of a&f and a lot of these complaints are unwarranted. People are claiming to "know" our policies and trying to make us seem bad for adhering to our policies. One person wrote a review how a store refused to remove the security senor because the customer didn't have a receipt. That IS our policy. They stated that there should have been an exception made because it was only one $50 polo and it was obvious it hadn't been stolen. That is not obvious. Many people steal single items, even as cheap as $6.90. Also, it would be blatant discrimination to remove sensors for one customer because they seem to be okay, and choose to not remove another customer's sensor because the person looks suspicious. A policy is a policy no matter what and exceptions are not made for people who "look" okay. So for a company that has already gotten in a lot of trouble for discrimination should not be expected to turn around chose to adhere to or reject policies based on what the customer looks like. The same goes for when people claim they are a "good" customer and spent over $300 last time (oh wow). You are not given special privileges, there are no "good" or "bad" customers based on how much you spend. Our policies are the same for everyone.

Secondly, it was mentioned as a "known" fact we have an electronic system that tracks every item sold. This is not true. Even if we did, it wouldn't help. Which is why there is no such thing. Let's say you have a particular red t-shirt in a size small. Every single red t-shirt of that style in size small is going to have the same SKU number. Each item does not have a different identification number so that would not even help.

Another person mentioned how a cologne was left out of the bag and we should pay to ship it to them. Mistakes happen. Even at a grocery store, someone can leave your lunchmeat out of the bag but they're not going to send it to your home. We don't have any means of shipping anything out. We can ship our merchandise out to other stores and receive shipment, but only at certain times. There is no way we can send anything out, unless an associate wants to make a trip to the post office while not punched in and pay however much it costs to send someone a cologne. No one is going to want to do that and they can't be blamed for that. Mistakes happen.

Oh and someone else mentioned the associates cannot hear the customers over the music. This isn't true... we can hear everything, and that is why we talk to you and respond to what you're saying with perfect ease.

Another person mentioned how they yelled at an associate and the associate should have just taken it since the customer had the right to be upset. Maybe they did have a right to be upset but that gives no one the excuse to yell at someone else. I have been in that position before and it is not okay to yell at someone and call them names. Maybe they are having a bad day and are less than friendly, so be the bigger person and ignore it. How would you like your son or daughter to be attacked by a random stranger while working at their job? Everyone has their days, and trust me, yelling does not get you what you want, it gets everyone to think you are crazy. Being treated poorly by strangers every day gets old and tiring and frustrating. Next time you are angry, remember you are one of many angry people in the world and we as associates do not want to be the brunt of it.

We cannot look up credit card numbers or do over the phone orders, for security reasons. Most of the associates who work there are 17-20 and not interested in having a real job. Would you really trust them with your credit card information?

As for damaged merchandise, worn or not, if it is a manufacturer's defect such as broken zipper or ripped along the seem, the manager should return it no matter what. Honestly it does depend on the manager and some are just not nice people, but if you reason with them it may help. If you have the receipt and it is obviously a defect it should be exchanged as long as we have the merchandise still in stores. If it's a very old item, we really can't do anything about it unless you still have the receipt.

The customer is NOT always right. In fact, they usually are not and should quit trying to act like they know everything. It's a store that sells clothing. Quit getting so worked up about everything.
Read 14 RepliesAdd reply

User Replies:Close comments

Posted by jktshff1 on 2010-10-03:
Nope, not me.
Posted by Anonymous on 2010-10-03:
Everyone's story should be heard once, after that, it becomes redundant.
Posted by Anonymous on 2010-10-03:
You are writing this review as if customers are stupid and at the same time wonder why they have an attitude at your store. Hmmmmm......
Posted by Nohandle on 2010-10-03:
I liked this review, thanks. Customers need to be reminded from the store's standpoint. Too many learned how to scam the system and have taken full advantage. Not just at your business but at most others.
Posted by tnchuck100 on 2010-10-03:
The only exception I have with your post is your position on "policy". You relate to it as an absolute, no room for common sense issue. Well, admittedly, far too many clerks and managers take that short-sighted view.

Policies are not laws. They are guidelines. They should be applied to the benefit to the customer and the business with fairness to each.
Posted by martham on 2010-10-03:
Policies are put in place so that all people are treated equally, regardless of your "stannding" with the company or how "nice" you look. Also a lot of policies when broken can risk someone their job. Better safe than sorry!
Posted by tnchuck100 on 2010-10-03:
Equally does not always mean fairly. Would you apply a policy even if fairness had to be sacrificed?
Posted by werelucky on 2010-10-03:
Everyone should work retail once in their life just to see how immature, petty, and immoral a lot of people really are. It makes your head spin. When I see people complain how "rude" they were treated it makes me wonder just how bad they acted. My favorite us when they claim about being "disrespected", if only we had video replay for this one. Good review!
Posted by Nohandle on 2010-10-03:
Agreed werelucky. Nice reminder. I've reached the point I don't think the customer is always right and to immediately give him the benefit of the doubt.
Posted by Skye on 2010-10-03:
I've never worked in retail, and I know it's not an easy job working with the public. I treat everyone just as I like to be treated. It works both ways. There are just as many retail employee horror stories as there are customer horror stories. You have to give respect to get it, no matter what profession you are in.
Posted by Disaster Worker on 2010-10-03:
Nohandle, the customer isn't always right, but there seems to be a "better-than-thou" attitude in some establishments.
Posted by Anonymous on 2010-10-03:
Skye is right. Customers should remember that retail employees have the same thoughts, feelings, emotions that they do. Speak to the employees as you want to be spoken to and treat them as you want to be treated.
Posted by Ytropious on 2010-10-03:
"there are no "good" or "bad" customers based on how much you spend. Our policies are the same for everyone. "

I completely agree with this. When people use the "I spent X amount of money" excuse I want to say "so if you spend 5 dollars I shouldn't care about you?" Because that's essentially what they're saying. Everyone gets treated equally out of fairness. I don't think the OP said anything "holier then thou" or anything, I think they were pretty respectful. Calling customers out on the stuff they do that's considered "rude" to workers is fine by me.
Posted by martham on 2010-10-05:
Thanks for the agreement guys! It's totally true that you need to work in retail at least once in your life to see what people are really like. And yes, you always hear the customer's side but it never seems to matter how the customer acted in the first place. If you are treated rudely, what in the world makes you want to be nice to someone? Nothing!!! And the holier-than-thou comment.... completely a stereotype of the store. The customers spend a lot of money on our clothes, and in a way they have a holier-than-thou attitude upon entering our store. So in a way, maybe the associates' attitudes are a reflection of the customers we have to deal with! Being yelled at daily makes people less willing to help customers...trust me.
Close commentsAdd reply

Great customer service...for what?
Posted by BHarp on 06/26/2010
NEW ALBANY, OHIO -- Gilly Hicks is the fifth brand offered from Abercrombie. I’m huge Abercrombie fan, not in the sense that I wear it all of the time, or I’m one of those Abercrombie freaks; I just like the way their clothes look and fit. Anti-Abercrombie person or not, you do need to admit that they make high quality clothes.

I recently ventured to the Gilly Hicks online store to purchase some clothes for my wife. I live in Japan, so a majority of my shopping is done via online shopping. I have been shopping online for years, problem-free, until I placed my first Gilly Hicks order. I ordered 15 items from Gilly Hicks, but I received a “cancellation e-mail” the very next day. I immediately called, waiting around 40 minutes for someone to answer using my Skype. I have no problem with waiting on the phone and the woman who answered the phone who gave me no name or ID number was extremely polite. She couldn’t help me, but directed me to the “research and resolutions” department. You can’t call these guys though! I had to write them an e-mail stating that I believed that my cancellation was in error and also asking why it was cancelled. My e-mail was returned with-in 24 hours and it said “If you believe that all of your information is correct, feel free to order again.” Quick and to the point, right!? No explanation, but that’s okay! I did believe that my info was correct, so I ordered again and KABOOM-cancelled. I e-mailed them again asking for the specific problem. In my head, there should be no problem. I order from multiple shops every month problem-free, so what’s wrong Gilly Hicks? They again returned my e-mail within 24 hours and it said “After reviewing your account, you have been cleared to make purchases, sorry for any inconveniences.” Okay, so I guess that I passed the test and I am in the Gilly Hicks club. I wasn’t really sure why I needed an account review, but thanks anyway. I placed the same order for the third time and guess what? Cancelled, baby! Is this the Gilly Hicks initiation? I e-mailed them an e-mail asking why I was cleared and then cancelled with their “you have been cleared” e-mail attached. Within 24 hours I get an e-mail from Abercrombie! This customer service representative even signed his name at the bottom. Abercrombie let me know that they can’t ship “SALE” items overseas and that I can also have a good day. I’m glad that they let me know about this….but what if I didn’t order a sales item in the first place. Are their 5 for $25 undies considered a sale? Wow, am I confused. I guess no Gilly Hicks for my wife in Japan.

Regardless of all of this, I will still buy from Abercrombie and its offspring. Great customer service, everyone was born without a name and they even send you an e-mail after cancelling your order three times in a row to advertise their new floral summer shirts, which they will never send to you.

All sarcasm aside, I do like Abercrombie and this is the first situation that I have had with them in 11 years. They are just so huge now; people come out of everywhere to slam them. It’s hard to get that big and avoid the haters.

Add reply

Posted by Evangelette on 08/04/2009
Abercrombie, a brand loved by all teens, old and young, is racist. There are many better clothing stores than Abercrombie, with better style.
In 2002, Abercrombie & Fitch sold a shirt that featured the slogan "Wong Brothers Laundry Service—Two Wongs Can Make It White" with smiling figures in conical straw hats, a depiction of early Chinese immigrants. The company discontinued the designs and apologized after a boycott started by an Asian American student group at Stanford University.[68] That same year, abercrombie kids removed a line of thong underwear sold for girls in pre-teen children's sizes after parents mounted nationwide storefront protests. The underwear included phrases like "Eye Candy" and "Wink Wink" printed on the front.[69]

More t-shirt controversies occurred twice in 2004. The first incident involved a shirt featuring the phrase, "It's All Relative in West Virginia," a jab at alleged incest relations in rural America. West Virginia governor Bob Wise spoke out against the company for depicting "an unfounded, negative stereotype of West Virginia," but the shirts were not removed.[70] Later, another t-shirt that said "L is for Loser" next to a picture of a male gymnast on the rings gathered publicity. The company stopped selling the shirt in October 2004 after USA Gymnastics president Bob Colarossi announced a boycott of Abercrombie & Fitch for mocking the sport.[71]

In 2005, the Women and Girls Foundation of Southwest Pennsylvania launched a "girlcott" of the store for selling T-shirts that read, "Who needs brains when you have these?", "Available for parties," and "I had a nightmare I was a brunette." The campaign received national coverage on The Today Show, and the company pulled the shirts from stores on November 5, 2005.[72]

Bob Jones University and its affiliated pre-collegiate schools along with other Christian schools have prohibited Abercrombie & Fitch clothing from being "worn, carried, or displayed" on its campuses because of "an unusual degree of antagonism to the name of Christ and an unusual display of wickedness" in the company's promotions.[73]

After Abercrombie & Fitch raised its price points in 2004, its products have been described as overpriced.[67] After the company opened its flagship in London, the brand was criticized in the UK because the merchandise that was offered to the customers cost double (or even a direct $/£ swap) the prices found in the United States.[74]

Who wants to wear Abercrombie when you can wear things that do not promote sex, violence, or racism!?

[references from http://en.wikipedia.org/wiki/Abercrombie_&_Fitch]
Read 23 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-08-04:
This is very old, outdated info. (and a cut and paste job) Although their shirts are still quite edgy, I dont think they have done anything that could be considered racist in quite a few years.

I'm sure if I am incorrect someone will be along with some specifics.

Posted by Anonymous on 2009-08-04:
If you don't like them, don't buy them. If enough people don't buy them, they will go away. On the other hand, if people want them enough to create a demand, then you're just going to have to learn to live with it, because it really isn't any of your business what other people buy.
Posted by PepperElf on 2009-08-04:
Yeah.... just go over to Tshirt hell if you want some nice shirts that don't offend anyone
Posted by Anonymous on 2009-08-04:
Another person with too much time on their hands. Probably from rural OHIO!
Posted by trp2hevn on 2009-08-04:
Oh, I love Tshirt Hell/Baby hell.
Posted by Principissa on 2009-08-04:
HA! I get almost all of hubby's shirts from there. Some of mine too.
Posted by Ttereza on 2009-08-04:
Yes, old news. I would like to assume that the company has since taken strides to be less offensive. (I recently worked there for a considerable amount of time and found no evidence of racism, etc.)

But why buy those items? Unfortunately the company is like the popular kids we all remember from high school. Some of us can sit in the back (like so) and poke fun at the items, the brand, the skimpy clothing, and all other shortcomings, but there will always be those who want to be associated with the company because of its undeniable charm over some individuals. This has obviously snowballed, and the "lifestyle brand" company continues to get a large and steady flow of customers from this phenomena. As far as I can tell, there is no convincing some customers to boycott Abercrombie. They're probably all still in grade school.
Posted by jktshff1 on 2009-08-04:
I would like to thank the company has the gonads to stand up to these "my feelings are hurt" people.
They got my bucks.
Posted by Ttereza on 2009-08-04:
Well! That would be something, jkt. ;)

But definitely the company has had a history with racism that should've been addressed at the time.

I am pretty sure that the company is trying hard not to slip up in such ways that were described in this post again.

Posted by Evangelette on 2009-08-05:
Of course I wouldn't buy them... I'm asian-french and I hate the fact that they discriminate half of me...but I used to shop there until I found out the truth... *now I use my old clothes from abercrombie for chores* I usually shop at Banana Republic, Guess, or BCBG =)
Posted by Anonymous on 2009-08-06:
Abercompie and Fitch is for wannabe prep losers . . . .
Posted by Anonymous on 2009-09-20:
Oh. My. God. Ever heard of freedom f speech and expression,. YOU may not like the shirts, but others might. If I want to wear a shirt that makes fun of you, I will. Grow a backbone and some thick skin and stop being a crybaby. That is what is wrong with the US today. Too many crybabies and no humor.

In the 80's we laughed at ourselves and others. Today, we cry to mommy (the government) when someone makes fun of us. GROW UP and SHUT UP.
Posted by Anonymous on 2009-09-23:
If I worry about hurting someone every time I open my mouth, we best all keep our traps shut. Unless you are worried about offending me, there is really no point to this complaint at all is there? We live in the United States where we are free to say what we want, when we want about who we want. If I want to tell blonde jokes, wear a tshirt dissing the hood, paint my nails with the mexican flag, or talk like a hooker, I have that right. YOU have the right to IGNORE me. Did your doctor parents teach you that?
Posted by jktshff1 on 2009-09-23:
Evan, I believe you broke your own rule with your last statement.
My freedoms don't stop 'cause someone doesn't like what I do or say or if it hurts their feelings.
Heck if they did, 85% of the posts and responses would have to be removed.
Posted by MaggieMcT on 2009-09-23:
You know what I do when I don't like an item someone is selling? I don't buy it.
Posted by Anonymous on 2009-09-23:
Dang, I been called alot of things in my life, but prostitute is not one of them. However, I guess since I service my husband anytime he wants and spend his money in the process, that is exactly what I am.
Posted by Evangelette on 2009-09-24:
My purpose of this is to inform the injustices in this world.I do not condone immoral values such as racism, and furthermore, I find it degrading to the women in society when they wear things just to get a man's attention because they are really selling themselves. I stand up for my beliefs, unlike many people. Kindness is a belief. Understanding and dealing with others is another one. The Bill of Rights even restricts our freedoms to the extent in which we harm another person. Laws EXIST TO KEEP others safe. Overall, I just want people to know that everytime they are picking up something,such as a garment they should know the history behind it and what they are promoting. That's all.
Posted by Anonymous on 2009-09-24:
Your interpretation is wrong. Freedom of Speech exists for EVERYONE, whether your feelings get hurt or not. PHYSICAL harm is what is prohibited. I am sorry you feel the need to be so serious. Try laughing at something or even yourself once in a while. Or just IGNORE EVERYONE AROUND YOU.

When you start tampering with our freedom to speak our minds you are tampering with YOUR own right to do the same. It will start small. Take this scenario for example:

You can't call a black person the n word (are you for real;? This is a restricted word now?!) because it offends them. Then, the blonds get mad, so you can't call a blond a bimbo because it offends them. Then the fat people get mad, so you can't tell fat jokes because overweight people get mad. Then, you can no longer call someone who is accused of rape a pervert because it is offensive to pedophiles.

Where will it end? Where I can't look at my neighbor and call her a skank for having 6 men over at her house in the same night without getting sued. Or not being able to call a woman who neglects her kids a piss poor parent. Or saying you love someone like a fat kid loves cake.

By the time you get through with all the things you CAN'T say, there is nothing left TO say. THEN we live in a communist world where we no longer have control over ourselves.

Personally, I think all this political correctness is a bunch of SPIT. If you are that sensitive you need to grow thick skin. I refuse to live in a country where the government or law controls my thoughts or speech.

Remember, sticks and stones.You censor yourself all you want and leave my mouth alone.
Posted by jktshff1 on 2009-09-24:
+10 Lady
Posted by PepperElf on 2009-09-24:
"Freedom of speech and expression stops when you hurt someone else."

No. It doesn't.

If that was true, then hate-groups wouldn't have a legal right to hold parades.

If you want to live in a country that guarantees your right to not be offended, move to Singapore.

(be prepared to give up chewing gum however)

And ??? You who proclaim that it's wrong to insult others just called another member here a prostitute?

You just lost all credibility!

What's your philosophy now? That it's wrong to insult others - unless YOU are making the comment?

What a hypocrite!
Posted by Eloise on 2009-09-24:
Abercrombie might be guilty of bad taste but that's hardly criminal.

LadyScot, a new title should be invested upon you!
Posted by Evangelette on 2009-09-25:
Well, that's what she's standing for. Some girls wear certain things because they want guys to have sex with them. It is wrong to say certain things such as 's l u t ' because that has a negative connotation to a SPECIFIC RACE or SEX; usually females are called s l u t s. By calling someone something that relates to their whole race, you are discriminating the whole entire group. That is completely immoral. By saying prostitute, I mean that you are selling yourself, but not relating to any specific group like the n word or the sentence 'Two wongs make a white' like Abercrombie does. Heck, I dare you to say that to your boss or coworker. They might write you up. By the way, this issue is not first taken by me, but and IV League college called Stanford.
Posted by PepperElf on 2009-09-25:
You think stereotypes justifies your hypocrisy?

Your attempt at an explanation does nothing except dig yourself a deeper hole.

It sounds more like you're trying to call her nasty names just so you can look in the mirror and call yourself a good girl.

Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Overpowering and Offensive Smell Made Us Ill
Posted by Shaunesb on 02/14/2012
THE WOODLANDS, TEXAS -- Let me preface this by saying I almost never complain and something has to be truly offensive in nature for me to want to speak out. I shopped this week with my eight year old son at the Abercrombie and Fitch store in The Woodlands Mall located in The Woodlands, TX. I am writing this because the cologne smell in the store was so horrifically overpowering and sickening that I was worried I would have an asthma attack on the spot. When I walked into the store, there was a young lady at the door, and when I told her that I thought the odor was offensive, she went to get her spray bottle and started to spray more cologne on the clothing all around me. Had I not had to buy a gift, I would have exited the store immediately, and when I finally completed my transaction and did exit, both mine and my son's eyes were burning. My son's nose was also red. I placed the bag in my backseat and actually had to pull over on the drive home at a gas station to use my inhaler and also to place the bag in the trunk. Why do they do this? What in the world is this outrageous store policy. The employees can come down with cancers later in life from strong smells. Also, not everyone likes this scent... my nephew, who was the recipient of the gifts I bought that day had to wash the clothing twice before he could wear them. I don't understand this policy. Maybe if others who feel the same would share their experiences, someone in corporate will listen. Needless to say, I will never step foot in that store again, and I may possibly never again buy the brand as well.
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by clutzycook on 2012-02-14:
You're not the first person to complain about this. Nowadays, strong cologne smells make my sinuses revolt.
Posted by lexophiliac on 2012-02-14:
Plant a bug in the manager's ear about your experience and drop a line to corporate as well. This is not the practice at my local A&F's.
Posted by Venice09 on 2012-02-14:
I wouldn't have been able to stay in the store even if I needed a gift. And if I saw someone spraying perfume on the clothing, I definitely wouldn't buy anything because the smell would follow me home. If someone insisted on a gift from a store like that, I'd get a gift card online. I'd skip the manager and go straight to corporate since there's a good possibility that it's the manager's idea in the first place.
Posted by ktisnumeroUNO on 2012-02-16:
I walk by our Abercrombie store and the stench is strong even outside of there store.. And there is a Johnny Rockets restaurant a floor above it.. The cologne smell overpowers the smell of cooking onion rings. It is disgusting.
Posted by wendy on 2012-07-20:
Suffering asthma attack from the smell in that store today. weezing. Havent had asthma in over 23yrs. I wll never step foot in there again. Its shameful people have to wk there.
Posted by kate450 on 2013-03-24:
I know I'm late to this conversation but their stores have been ruining my ability to go to the mall for years now. Every time I catch a whiff of that place, and mind you I could be 5 stores down even on a different floor, I get a racking headache right behind the eyes through to the back of my brain and my throat and chest start to tighten up and I get dizzy. I've tried walking past with a rag or scarf or something over my mouth and nose but to no avail..it usually puts my shopping trip to an end and ruins my ability to function for about an hour or so till the pain subsides.How can they get away with this offensive excessive use of this perfume when dept stores are no longer allowed to spray people without permission for the very same issue of people having allergic reactions. And why can't A and F have enough respect for people to recognize some people can be severely allergic... but they just keep spraying it on everything... ugggghh!!!
Close commentsAdd reply

Top of Page | Next Page >