Abercrombie & Fitch - Page 3

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1.6 out of 5, based on 13 ratings and
96 reviews & complaints.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I was read my email and I find a lot backorder from my purchased that I did last week, and then I decided to call and find out more information about it. So I got a TERRIBLE EXPERIENCE OVER THE PHONE from the number... Answers to Frequently Asked Questions - 866 6813115 or +1 614 2193026. I got hang up 2 times. The guy that I was talk to, he canceled my order with OUT my permission, and I CAN proof that because when I called the message says "THE CALL WILL BE RECORDED."

I call on 02/11/2014 at 12:24 AM. So what I do not understand, how he canceled my order with OUT my authorization? How the company ABERCROMBIE expect the customer continue purchased from them when customer like me have the HORRIBLE CUSTOMER SERVICES likes this? How I will be able to fix this? I lost a lot time looking over Abercrombie website and select item for me to purchased and I will like to be better treat than what I got tonight. I HOPE you guys from management team will be able to fix that or otherwise I won't be purchased from ABERCROMBIE AGAIN.

     
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No Refund And Only Email Contact
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- I purchased 2 pairs of jeans and cologne for my son for Christmas. He did not want them so he took them back. They refunded the jeans on my credit card, but the cologne they gave back in in-store credit. I wanted my money back on my credit card because we do not normally shop there. The manager gave me an email address to reach the refund department. THERE IS NOT A PHONE NUMBER TO CONTACT ANYONE.

The refund department wanted a photo of my receipts. I did that, and they said I would get my $63.36 refund in 3 weeks. Well, it's been 3 weeks and now they want a photo of my credit card statement to see if I really got it or not. I will NEVER shop at any of their stores again. Totally ridiculous treatment of its patrons. And, the fact that they are unreachable. WHO DO THEY THINK THEY ARE?

     
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Never Order Online
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I ordered on December 1st 2013, 4 Hoodies for my sisters and mom for Christmas. I had a Fedex tracking number and was able to see where my package was. But during 2 weeks I had the same exact status saying that the expected time of delivery was N/A. I called Abercrombie to have some more information. I also called Fedex just to make sure. They guarantee I will have it before I leave to my parents' house on the 24th.

I thought it was strange that they would take 22 days to ship a small order like mine. I usually use Fedex and it takes 2 or 3 days tops! I decided to chat online with a representative and after telling me that I will have it soon, he finally told me that my package was lost for 10 days and that they couldn't send me another one because they sold out 3 of the 4 items I have ordered. Nobody ever informed me by email.

The team they have there is the most incompetent and they are not helpful at all. I asked for a complete refund and to cancel my order. I waited for an email confirmation. I received it but when I clicked the link it didn't correspond to my order. I had to call again and again to make sure I will get my money back. Worst experience ever. If I have an advise to give you, NEVER ORDER ONLINE! If you need to shop there, just go to the store. This was the first and last time I ordered online, and after this experience, also the last time I will ever enter an Abercrombie store.

     
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I am done
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALL/ ONLINE -- I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!

     
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Company Accused Customers Of Fraud!
By -

A&F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online.

I have never been so insulted in my life. I had to buy all new clothes. They were not the only ones getting my money (which they never will again). I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company's policies and hiring standards for both domestic and international production.

What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVERY SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it's sad.

Also, if you want to purchase these clothes, I found out a lot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans.

This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world. This I know is a very long entry, but I feel it's all necessary to make my point. Thank you.

     
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Abercrombie & Fitch Accuses Customers Of Fraud Daily
By -

A&F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online.

I have never been so insulted in my life. I had to buy all new clothes. They were not the only ones getting my money (which they never will again). I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company's policies and hiring standards for both domestic and international production.

What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVERY SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it's sad.

Also, if you want to purchase these clothes, I found out a lot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA.

This company is on the top 10 list of contributors to sweatshops throughout the world. Not only that, recently my partner and I ran a test on them to see who they would randomly exclude from purchasing from their online store. They canceled his order just because we are at the same address. He had only purchased once prior to this and they canceled his order without notice, just as they did me. This I know is a very long entry, but I feel it's all necessary to make my point. Thank you.

     
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Customer Service - Lack thereof
By -

It seems that their customer service is just a superficial as their models... I had placed 2 orders from your online store: #** totaling $289.76, #** totaling $77.07. On Sunday evening (March 20th at approx. 6pm). On Tuesday morning (March 22nd) I rc'vd 2 email blasts for 25% discount on my purchases. I called your customer service at 11am to see if I would be able to adjust my current orders to reflect the discount.

The gentlemen who took my call was not very helpful, rude and was not able to help me understand how I would be able to go about applying this discount or even suggesting that I cancel my orders and reorder them. I then proceed to replace my orders so that I could get my discount which I was able to do with success.

When I called your customer service to cancel my previous orders the first person that I spoke to was a lady who informed me that the items had not yet shipped and were being packed and there was nothing that could be done. When asked as to why if an item that has yet to be shipped why can it not be cancelled? Her response was "That is just the way it is!" I found this not very helpful and I found her to be extremely rude and when I asked her to not speak me in such a rude demeaning tone she got more offensive and then hung up on me.

I called back a 3rd time and spoke a gentlemen who was more polite and again gave the same answer - that an order that has yet to be shipped still cannot be cancelled. When asked to speak to a supervisor I was informed that Supervisors do not take calls no matter the situation. It was suggested that I could return my items to the store for a refund minus the shipping and handling charges.

Needless to say I am very frustrated with the lack of customer service that I have received from your company and I would like a full refund including the shipping and handling charges. Just before I wrote this email, I noticed that Abercrombie & Fitch in the last 36 months has had over 380 complaints through the Better Business Bureau and is listed at 259th out of 383 companies for customer service. I would like to have this resolved quickly and efficiently.

     
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Worst Customer Service
By -

CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper. I have the receipt. I left with nothing, not even my sons broken coat. They kept it... Yes, they did. They gave us a new blue one in exchange for the broken one and my son decided he wanted red instead. We put the new blue coat on the shelf and took a red one, after getting a employees OK to swap them.

On our way out of the store they wanted to know what we did with the blue one they gave us and we told them we put it back on the shelf... Needless to say they didn't believe us (after we spent another $380 there) and said they couldn't let us take the red one until we proved that the blue exchange coat was still in the store. They questioned me about my other son who had on a navy blue coat (got a receipt for that one too) and more or less said we were leaving with NO coat.

I not only spent $380 in there tonight but I lost $167 for a coat that I PAID for 2 weeks ago that broke (keep in mind with receipt in hand). I called the police. Yes I did, and the police said it was a civil matter. Tomorrow its on to corporate and if I get nowhere... I will be seeing them in court when I file a lawsuit. I have never been treated like a thief and a liar, especially after spending so much money in a store. AND then for them to imply my other son may have a coat that belongs to them on?

They are ridiculous...and to make matters worse, I had to go and buy my son a coat or he wouldn't have had one to wear to school tomorrow. Can you believe that? The police actually watched videos with them and said they don't want to press charges. They would just like me to leave. Of course, they CANNOT press charges because I was returning an item with a receipt. I am the one that called the police on THEM, because they STOLE from me ($167.00) and I am the one without my merchandise now. I will be seeing them in court alright... Mark my words.

     
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Needs to Improve Customer Service and Item Availability
By -

MASSACHUSETTS -- Company need to practice better customer service and merchandise availability. I understand a high demand for popular seasonal items such as skirts, scarves, sweaters, etc. However, when shopping the store several times in the last 18 months, the mannequin displays are generally dressed in the same clothes since the last visit. Yes, they update some with the latest accessories and such, but when a customer inquires about a certain item, the sales representative always has the same answer: "I'm so sorry. We just ran out of those!" Yet, there are dozens of displayed scarves, for instance, hanging at an arms reach that are not for sale.

Walk in 3 weeks later, and you'll see the same displays with the same clothes/accessories. You then inquire, "Will you please point me to where those scarves on display are located?" Answer: "Oh I'm so sorry. We just ran out of those!" My reaction: "How about the items on that mannequin, may I see that sweater?" Answer: "We don't have that either, and we aren't expecting anymore... Those are discontinued." My reaction: "I understand, but I was told that about a month ago, so why do they remain on display?"

Answer: The first few times I was told this, I brushed it off thinking that the young teenage kids who work there really don't know what's going on. However, after visiting several different stores I've noticed this same pattern. 18 months later I still see the same skirts and shirts on a mannequin they don't sell.

Could you imagine walking into a restaurant and the menu displayed outside or at the Hostess desk had lots of good salads and entrees, but once you're seated and ready to place your order, your waiter announces, "I'm so sorry, but we don't carry that anymore; our menus just say we do because those are great selling items."

     
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Refused refund with receipt
By -

COLUMBUS, OHIO -- I attempted to return a $49.00 item today to A&F with my credit card receipt. The employee stated that the register couldn't process the refund because the receipt didn't have a barcode. When I originally purchased the item, the A&F store employee had mistakenly given me the store receipt and kept my receipt. The employee/manager agreed that store policy states a customer will be given full refund with a receipt but her hands were tied....the "register" would only allow her to give me a store credit.

This is an excellent example of extremely poor customer service and I will not return to A&F. Should you choose to shop A&F, be sure that your receipt has a barcode.

     
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