Abercrombie & Fitch - Page 3

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1.0 out of 5, based on 9 ratings and
92 reviews & complaints.

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Horrible Customer Service
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I was read my email and I find a lot backorder from my purchased that I did last week, and them I decided to call and find out more information about it.
so I got a TERRIBLE EXPERIENCE OVER THE PHONE from the number ...

Answers to Frequently Asked Questions
866.681.3115 or +1 614 219 3026

I got hang up 2 times.

the guy that I was talk too, he canceled my order with OUT my permission, and I CAN proof that because when I called the message says "THE CALL WILL BE RECORDED"

I call on 02/11/2014 at 12:24 AM

So what I do not understand, how he canceled my order with OUT my authorization?

How the company ABERCROMBIE expect the customer continue purchased from them when customer like me have the HORRIBLE CUSTOMER SERVICES likes this?

How I will be able to fix this?

I lost a lot time looking over Abercrombie website and select item for me to purchased and I will like to be better treat them what I got tonight.

I HOPE you guys from management team will be able to fix that or otherwise I won't be purchased from ABERCROMBIE AGAIN.
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No Refund And Only Email Contact
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- I purchased 2 pairs of jeans and cologne for my son for Christmas. He did not want them so he took them back. They refunded the jeans on my credit card, but the cologne they gave back in in-store credit. I wanted my money back on my credit card because we do not normally shop there. The manager gave me an email address to reach the refund department. THERE IS NOT A PHONE NUMBER TO CONTACT ANYONE. The refund department wanted a photo of my receipts. I did that, and they said I would get my $63.36 refund in 3 weeks. Well, it's been 3 weeks and now they want a photo of my credit card statement to see if I really got it or not. I will NEVER shop at any of their stores again. Totally ridiculous treatment of it's patrons. And, the fact that they are unreachable. WHO DO THEY THINK THEY ARE?
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Never Order Online
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- I ordered on December 1st 2013, 4 Hoodies for my sisters and mum for Christmas. I had a Fedex tracking number and was able to see where my package was. But during 2 weeks I had the same exact status saying that the expected time of delivery was N/A. I called Abercrombie to have some ore information, I also called Fedex just to make sure. They guarantee I will have it before I leave to my parents' house on the 24th.
I thought it was strange that they would take 22 days to ship a small order like mine. I usually use Fedex and it takes 2 or 3 days tops!
I decided to chat online with a representative and after telling me that I will have it soon, he finally told me that my package was lost for 10 days and that they couldn't send me another one because they sold out 3 of the 4 items I have ordered. Nobody ever informed me by email. The team they have there is the most incompetent and they are not helpful at all. I asked for a complete refund and to cancel my order. I waited for an email confirmation, I received it but when I clicked the link it didn't correspond to my order. I had to call again and again to make sure I will get my money back.
Worst experience ever. If I have an advise to give you, NEVER ORDER ONLINE! If you need to shop there, just go to the store. This was the first and last time I ordered online, and after this experience, also the last time I will ever enter an Abercrombie store.
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I am done
Posted by on
Rating: 1/51
ALL/ ONLINE -- I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!
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jc on 08/07/2012:
So, what happened?
DoneToo on 01/22/2013:
This store is over the top in terms of their abominable customer service and the exceedingly small size of their employess brains. I will NEVER shop there again. And I will throw a party when this behemoth of a corporation crumbles due to their gross incompetence of all things sales and service related. I swear the CEO may well be 14 years old.
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Inappropriate pictures and loud music
Posted by on
MISHAWAKA, INDIANA -- I was shopping with my son and nephew, both 15, over the weekend and they wanted to check out Abercrombie & Fitch. I had no idea what we were getting in to, but thank goodness I didn't have my 4 and 11 year old sons with me. First of all, there was a live male model at the entrance of the store with no shirt on and his jeans pulled down as low as possible without being completely obscene (very close, though!) As we were shopping the boys mentioned that they couldn't stand how loud the music was (& keep in mind they are normal teens who listen to loud music, so you can imagine how ridiculously loud it had to be!) Then, I started to notice the pictures and posters all over the store of partially nude people in very sexually suggestive poses (one male was completely nude and just had his arm covering the necessities). I was uncomfortable and the boys were feeling awkward as well. We left and I will not go back.....still just trying to figure out why a store that sells CLOTHES would use nude models to advertise?!?!?!?!
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clutzycook on 12/28/2011:
If his pants were covering the essentials, that's legal. Inappropriate, yes, but entirely legal. Your best way to voice your opinion is to voice it with your wallet.
Anonymous on 12/28/2011:
Some people just like shopping for the bare necessities.
Anna Molly on 12/28/2011:
Indeed, J4A.

trmn8r on 12/28/2011:
A&F has a long history of testing the boundries of decency. Just this past year, they introduced the "push-up triangle" padded swimsuit top for 8 to 15 year olds.

Yup, a swimsuit designed to augment the bust of 8-yr-old girls. Can't make this stuff up. Good for you for walking out.
Anonymous on 12/28/2011:
trmn8r> Girls have been stuffing their bras since before your time...what's the difference? They're just sidestepping the box of tissue. I think that story was blown way out of proportion.
Buddy01 on 12/28/2011:
trmn8r--I read just today that there was such a protest from parents groups over the push-up triangle that it was removed, but the bottoms are still sold.
MDSasquatch on 12/29/2011:
You forgot to mention the overwhelming stench of perfume and cologne.
Cwazychicken on 12/29/2011:
I once went into the store because I got a Christmas gift from my aunt, when I was 16. I hate ambercrombie so I was going to return it. I agree, this store does have loud music and sexual pictures and personally, I can buy clothes I like better at a dollar store for much cheaper than that crap.
Jon on 12/23/2012:
I am not sensitive to smell so the powerful colong does not particurally bother me. I
Jacob on 12/19/2013:
I always get a headache from the overbearing cologne smell before I even find the store itself. I went to one once and all the employees and customers had this, "we're too cool for this world" attitude. They've come under some bad publicity lately and I hope they go out of business.
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Store not run by kids
Posted by on
As a member of the A&F teamfor over two years, some of these complaints appall me. Most of all, what offends me is the use of patronizing terms directed at the managers. Calling someone a "little kid" or "12 year old" is so patronizing. You do know that all managers have to have at least a bachelors degree. Only about 30% of Americans even have a college degree so maybe you should be more informed before you call the managers dumb. There are some policies that the managers have to follow that they don't even like, but there are reasons that they exist and you have to respect that.
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trmn8r on 12/25/2011:
It is quite possible that customers are not favorably impressed by managers at A&F, even if these people have college degrees.

A degree doesn't mean much unless you go out and do something with it. OK, so you have to be 19-21 to have one, but you can be very immature. You have heard of the expression "book smart," right?
lexophiliac on 12/25/2011:
Amen trmn8r. My friend majored in Liberal Arts and has been kicking himself in the keister ever since.
Starlord on 12/25/2011:
There are many over-educated idiots running around out there. Having a degree really doesn't mean too much when you see some of the programs like World's Dumbest and Most Shocking, and you see what a lot of college kids do while their parents are paying through the nose for a 'good education.'
Anonymous on 12/25/2011:
I work in health insurance and dr's call into my work a lot. These people have spent years in school, and I'm amazed at how little they know sometimes
Anonymous on 12/25/2011:
"The only thing that interferes with my learning is my education." ~ Albert Einstein
Jay on 12/25/2011:
Give me a person with the ability to reason with common sense over a college diploma any day!
clutzycook on 12/25/2011:
You all said it so well, I'm not going to say anything other than some schools give out bachelors degrees in boxes of cracker jacks.
JayByJay on 12/27/2011:
Ashley, I often disagree with the complaints on this site as well, but this is a very unprofessional way to handle complaints, and could potentially backfire on you.
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Law Suit Hijab
Posted by on
To Whom It May Help

Watching the lawsuit play out on the news is nerve racking since we are not allowed to show our culture or religion when we go on a job then why should they.

We have American Indians who do not wear headdresses to work, we have football players who do not go around in their headgear except when they are suppose too. We have Judges who are slammed for upholding the ten commandment statue in public all in the name of religion. Our court system does not allow us to push our religion on others. These women are forced by their husbands, religion to wear these so this is one of the best defenses you should used to stop this mess from growing and defeating you. Use their own Bull against them and give them the horns of America.

Do not allow these people to tackle your company or any American company ever again.....Make a stand and push back since you are a big company. Show them that these so called infidels are not going to take their crap anymore with their pushy laws......

ABERCROMBIE AND FITCH America is on your side.

Teresa Blocker
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SteveWiginowski on 06/28/2011:
Here is the article that this is in reference to:

azRider on 06/28/2011:
I take exception to the native Americans wearing headdress. not all tribes have headdress. my tribe did not wear them normally and to stereotype all Indians as that is insulting.
Anonymous on 06/28/2011:
^^^ one American that is not on the side of A&F.

P.S. are you saying A&F would not allow you to wear a cross necklace, if you were so inclined to do so?
ChuhBaca on 06/28/2011:
This one is tough. We have freedom of religion in this country. Yet, it is being stiffled because it offends some people. For example, employees in certain stores aren't allowed to say "Merry Christmas", because it offends other religions. It makes me angry that people try to police others beliefs because it offends them, but when the tables are turned, they sue.

On the more practical side, I wouldn't expect to be hired to wait tables at Hooters. This almost seems like a much less cut-and-dry example of the same concept.
Vinnie11 on 06/28/2011:
You are ill-informed OP. Women who wear hijab wear it because they subscribe to the concept of modesty. They do not want you to see what they have and they are entitled to feel that way. Orthodox married jewish women wear a tichel for the same purpose. It is no threat to you whatsoever. It makes no statement about religion - not only muslim women wear them nor are they forced to do so. This isn't the middle east. There are thousands of American born muslim women who wear hijab. If they don't wear it, they aren't killed. They aren't ticketed by the hijab police. They're not likely to wear a mini skirt either but surely do not mind if you wear one, nor are they threatened by what you choose or choose not to wear. Lighten up. Your fangs are showing.

+1 just_cause
jktshff1 on 06/28/2011:
Dress codes four business have been around a long time. Much as I hate to say it, the stated "business attire" in the application process or handbook should take preference. I have in the course of working more years than I care to tell, turned down several lucrative business offers because I did not agree with "company policy".
Nohandle on 06/28/2011:
Why do individuals apply for employment at a business if they don't agree with the policy? Perhaps I'm missing something here but if not, apply for employment where you can wear whatever you like or whatever your religion dictates. That shouldn't be too difficult.
Anonymous on 06/28/2011:
Vinnie..excellent points. You know, it just occurred to me, I work with a gentleman that wears a Yamakah (sp??) and no one has ever said a word to him, and we have a very strict dress and religious code.
Anonymous on 06/28/2011:
I used to have to wear a yamaka when I was a kid. Cause I attended a Hebrew academy I hated wearing it we would get in trouble if we didn't.
MRM on 06/28/2011:
My cousin, Vinnie!
Anonymous on 06/28/2011:
The Mormon religion wants all woman to dress modestly as a sign of respect for themselves. Even though I don't go to church, I still dress modest. I won't wear short skirts or shorts or anything sleeveless. But I do show cleavage. I didn't used to until I got bigger boobs after I had the baby
Anonymous on 06/28/2011:
indeed yaya was dressed appropriately when we met to my dissatisfaction. But I still saw cleavage :)
yoke on 06/28/2011:
What is sad is this country is bending over backwards to please those who want to wear the hijab and cover their faces. It is as if we are afraid to say no. When they take the job there is a dress code and if you are not going to abide by the dress code then you need to leave. I am sure the person who hired the one now suing got in trouble by upper management for allowing it to go on.
Anonymous on 06/28/2011:
Really, yoke? Show me where we are bending over backwards to please those who want to wear the hijab.
Anonymous on 06/28/2011:
Personally I don't care what someone wears at their job as long ass they do their job.

I have seen a few folks at my local walmart wear a hijab and turban.
PepperElf on 06/28/2011:
"If they don't wear it, they aren't killed. "

If that never happens, where did "honor killing" from from then?
DebtorBasher on 06/28/2011:
Ooooooooooooooo Wally said, '@ss' ! ! !
Anonymous on 06/28/2011:
My husband is Muslim. He does not force me to do anything. The women are not forced to wear a hijab. They choose to do so. A hijab can just cover your hair, not your whole face. It is about being modest. If someone wanted to wear a yamakah to work, would the same issues arise?

Vinnie, very well said. It is sad to see posts that just help spread misinformation and ignorance.
Anonymous on 06/28/2011:
lol dang it. I should caught that.
Anonymous on 06/28/2011:
I've had this discussion with people in different parts of the Middle East, and have never heard of an honor killing because of that, Pepper.
PepperElf on 06/28/2011:
interesting that you say "because of that" instead of "there are no honor killings"
Anonymous on 06/28/2011:
Because I wouldn't say something that I'm not sure about.
PepperElf on 06/28/2011:
perhaps you should visit news.google.com
Anonymous on 06/28/2011:
The Taliban butchered woman all the time that didn't dress in the hijab or follow proper Islamic law. And I have heard of honor killings also we had one happen in phx couple years back this guy ran over his daughter in a parking lot because she became to western.
Anonymous on 06/28/2011:
I learn from people who live and spent their lives in the Middle East, not stuff on the news. Both women and men, young and old.
PepperElf on 06/28/2011:
I've been there too and I know people who've lived in more restrictive countries.

Yes some women do wear it out of choice. however it completely depends on the region and the family.

and if you want to get into modern news just look up "Afshan Azad" - she's the actress who played Patil in Harry Potter. Her father and brother attempted to kill her for dating a man of another religion.

If I remember, that made quite a few headlines.
Anonymous on 06/28/2011:
I was talking about "honor killings" because of a woman refusing to wear the hijab. I have heard of scenarios like the one you just mentioned. I wouldn't make a statement that they don't exist.

CharlesInCharge on 06/28/2011:
I'm late to the party but here's my personal knowledge of the A&F dress code. My cousin worked for the A&f store in New York and they control everything you wear. From your clothes to your hair and make up. She had to look like the girl next door, it was crazy the rules they had but she agreed to them when she signed the contract. Did you know the "girl next door" doesn't wear her hair in a ponytail? The hiring manager knew the rules, and hired her anyway. I just hope she was smart enough to get the compromise to the dress code in writing before she signed anything.
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Worst Customer Service
Posted by on
CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper..I have the receipt. I left with nothing, not even my sons broken coat. They kept it..Yes, the did. They gave us a new blue one in exchange for the broken one and my son decided he wanted red instead. We put the new blue coat on the shelf and took a red one, after getting a employees OK to swap them. On our way out of the store they wanted to know what we did with the blue one they gave us and we told them we put it back on the shelf..Needless to say they didn't believe us (after we spent another $380 there) and said they couldn't let us take the red one until we proved that the blue exchange coat was still in the store. They questioned me about my other son who had on a navy blue coat (got a receipt for that one too) and more or less said we were leaving with NO coat. I not only spent $380 in there tonight but I lost $167 for a coat that I PAID for 2 weeks ago that broke.(keep in mind with receipt in hand) I called the police, yes I did, and the police said it was a civil matter. Tomorrow its on to corporate and if I get nowhere...I will be seeing them in court when I file a lawsuit. I have never been treated like a thief and a liar, especially after spending so much money in a store. AND then for them to imply my other son may have a coat that belongs to them on? They are ridiculous...and to make matters worse, I had to go and buy my son a coat or he wouldn't have had one to wear to school tomorrow...Can you believe that? The police actually watched videos with them and said they don't want to press charges, they would just like me to leave..Of course, they CANNOT press charges because I was returning an item with a receipt, I am the one that called the police on THEM, because they STOLE from me($167.00) and I am the one without my merchandise now..I will be seeing them in court alright...Mark my words...
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Venice09 on 12/20/2010:
If you got permission from an employee to switch the coat, why didn't he or she back up your story? And why didn't you give the blue coat to that employee?

You may have a receipt, but it's for a blue coat, not red. The bar code is probably different.
Catt417 on 12/20/2010:
Because after the crap hit the fan, the employee denid ever saying we could switch the color, he completly lied..Either way, if you pay for a coat and its so cheaply made that the zipper breaks about a week and a half later, you should be able to replace it. Point is, I paid for a coat and got NO exchange, no money back, nothing. Blur or red, I deserved a replacement or to be given the broken zippered coat back, correct?
Venice09 on 12/20/2010:
Correct. And you were given a replacement but then decided you wanted something different. That wasn't part of the deal. I would have made sure that the switch was made in the presence of an employee, and I would have never just left the blue coat on a shelf, especially if my receipt was for a blue coat.

I really don't know what you can do about it now other than taking it to small claims court. I guess a judge will have to decide.
Catt417 on 12/20/2010:
Yes, you are right...I did ask a store employee if it would matter if I got a red one instead as a replacement and he said no problem..just swap them. He was also standing right there..Regardless they have cameras ALL over that store, I'm sure they can look and see that we didn't leave with one. I'm going to have to take them to court and if they say I left with one, they better have the video to prove it!! I plan on calling corporate today and filing a complaint with consumer affairs. I'm not going to disappear like they want me to. They wouldn't give me $167.00 for NOTHING..Thank you for helping me out with this post. Apparently stores can treat you like a thief even when you pay and I won't let them do that to me.
Venice09 on 12/20/2010:
I agree that stores shouldn't treat customers like thieves, but customers should be aware that stores take shoplifting seriously, and they should conduct themselves accordingly.

I hope the video shows you leaving the blue coat on the shelf and that a judge rules in your favor.
Catt417 on 12/21/2010:
Thank you..some of us in this world still believe in decency. It is thieves that make stores on the defense like this, but it also makes the store a thief if they don't honor the fact that somebody paid for something and left with nothing.
trmn8r on 12/21/2010:
What was on the video?? You said the police watched it while you were there.

There are only two scenarios I can think of to explain an otherwise bizarre experience: they believed that the blue jacket the other son was wearing was the one they gave to replace the defective one OR they thought the blue replacement was spirited out of the building when they were not looking.

The video should have told the story, and shown the second son entering wearing a jacket. I'm confused. This is obviously a civil matter that can't be decided here. Good luck.
Catt417 on 12/22/2010:
Exactly, hes got to be on camera walking in with it on and walking out with it on. Besides that, I had 2 receipts in my purse for both of the coats that I had bought on December 6th..Then I had to go and buy another coat for my son because they wouldn't give me a replacement.
Catt417 on 12/22/2010:
Thanks, it is the most bizarre thing I have ever experienced..And really, if my son would have had a stolen jacket on, I wouldn't have called the police..I would imagine thieves don't throw a fit when they don't get away with it. We don't know what to think either. Yes, you are right, cameras should tell the WHOLE story and I should be compensated.
Catt417 on 12/22/2010:
Update: Abercrombie&Fitch must have looked at their cameras because I got a sincere apology from them, offer of a full refund and a $50 gift card. They told me they would do whatever it takes to make things right with me and they are very sorry for the experience that I had at their store. So thank you very much for the responses on here, I really appreciate it.
Anonymous on 12/22/2010:
Wow, Catt, that's great!
FlShopper on 12/22/2010:
Venice09 on 12/22/2010:
I'm glad it worked out without having to go to court. You might want to think twice about shopping there again.
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Needs to Improve Customer Service and Item Availability
Posted by on
MASSACHUSETTS -- Company need to practice better customer service and merchandise availability. I understand a high demand for popular seasonal items such as skirts, scarves, sweaters, etc. However, when shopping the store several times in the last 18 months, the mannequin displays are generally dressed in the same clothes since the last visit. Yes, they update some with the latest accessories and such, but when a customer inquires about a certain item, the sales representative always has the same answer: "I'm so sorry, we just ran out of those!" Yet, there are dozens of displayed scarves, for instance, hanging at an arms reach that are not for sale.

Walk in 3 weeks later, and you'll see the same displays with the same clothes/accessories. You then inquire, "Will you please point me to where those scarves on display are located?" Answer: "Oh I'm so sorry, we just ran out of those!" My reaction: "How about the items on that mannequin, may I see that sweater?" Answer: "We don't have that either, and we aren't expecting anymore..those are discontinued." My reaction: "I understand, but I was told that about a month ago, so why do they remain on display?" Answer: .

The first few times I was told this, I brushed it off thinking that the young teenage kids who work there really don't know what's going on. However, after visiting several different stores I've noticed this same pattern. 18 months later I still see the same skirts and shirts on a mannequin they don't sell.

Could you imagine walking into a restaurant and the menu displayed outside or at the Hostess desk had lots of good salads and entrees, but once you're seated and ready to place your order, your waiter announces, "I'm so sorry, but we don't carry that anymore; our menus just say we do because those are great selling items."

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Venice09 on 12/19/2010:
A&F should hire Rhoda to dress their windows.

Good review.
karleebarlee on 12/20/2010:
they still advertise these items hoping that if you like them enough, you'll get them online.
Ytropious on 12/20/2010:
"I brushed it off thinking that the young teenage kids who work there really don't know what's going on."

Um that's really rude OP. You obviously think that anyone younger than you can't comprehend their job. If you really knew you'd understand that THE STORES DON'T DRESS THE MANNEQUINS! They are given a planogram from corporate with the outfits that get put on them. I'm sure they'd love to change it out but guess what, it's not their choice!
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Refused refund with receipt
Posted by on
COLUMBUS, OHIO -- I attempted to return a $49.00 item today to A&F with my credit card receipt. The employee stated that the register couldn't process the refund because the receipt didn't have a barcode. When I originally purchased the item, the A&F store employee had mistakenly given me the store receipt and kept my receipt. The employee/manager agreed that store policy states a customer will be given full refund with a receipt but her hands were tied....the "register" would only allow her to give me a store credit.

This is an excellent example of extremely poor customer service and I will not return to A&F. Should you choose to shop A&F, be sure that your receipt has a barcode.
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SaMoore on 08/22/2010:
Call A&F at: 614-577-6500
or contact them at: Abercrombie & Fitch*
4 Limited Parkway East
Reynoldsburg, OH 43068

I'll bet they will find a way to honor your return.
Anonymous on 08/22/2010:
you should be thankful they even offered you a store credit.
Helpful on 08/22/2010:
I agree with the OP on this one.
Ben There on 08/22/2010:
I wonder if you file a chargeback if that would force them to find the receipt with the barcode on it... Since you actually have the store copy they might even lose the chargeback as they won't be able to present it to the credit card company.

Just for the record, I am generally not for chargebacks - I think they are over abused and should normally be reserved for fraud. However, it might kick start those 12 year old employees into doing the right thing.
Ytropious on 08/22/2010:
What's wrong with store credit? Just go buy an item you like.
martham on 10/06/2010:
This doesn't make sense since we don't give out "customer receipts" or "Store receipts"...just one comes out... and really without a barcode there isn't anything we can do, especially with the new system which doesn't even allow us to override prices.
Lenaofdc on 10/29/2010:
I am a former A&F manager. This is a problem I came across a lot and it's easily fixed. She should have used the date on the receipt to look up the receipt in the computer and physically write down the barcode number and enter it manually.
ct1892 on 01/17/2011:
Only once receipt prints out. This isn't always the case but the way you treat the workers can make a difference.
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