THOUSAND OAKS, CALIFORNIA -- The store charged me for a wrong item. When I called and asked for the correct item to be held until the next day, I was told that they could only hold it until closing time. Well, being that the store was due to close in an hour, don't you think they could have made an exception since it was the store's error? I am most disappointed in the snobby, pretentious attitude I received from the staff and spending $50 on a pair of skinny jeans should not come with an attitude like this. 3 Replies - Latest reply on 01/18/2013Add reply
I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!
2 Replies - Latest reply on 01/22/2013Add reply
As a member of the A&F teamfor over two years, some of these complaints appall me. Most of all, what offends me is the use of patronizing terms directed at the managers. Calling someone a "little kid" or "12 year old" is so patronizing. You do know that all managers have to have at least a bachelors degree. Only about 30% of Americans even have a college degree so maybe you should be more informed before you call the managers dumb. There are some policies that the managers have to follow that they don't even like, but there are reasons that they exist and you have to respect that.8 Replies - Latest reply on 12/27/2011Add reply
Abercrombie Kids is amazing! they have adorable clothes and my friends and I always shop there! I love abercrombie! 3 Replies - Latest reply on 06/06/2011Add reply
NAPLES, FLORIDA -- We paid for express delivery which arrived after we had left and two weeks late. We had to arrange for the goods to be delivered by fed-ex back to these idiots. They have received the goods and this confirmed by Fed Ex. This was18 January. Still no money. They do not care, they lie, they cut off calls and refuse to let you speak to anyone with two brain cells.
1 Replies - Latest reply on 02/07/2011Add reply
Am I missing something, or isn't this just theft?
FLORIDA -- This happens all the time, but last night was the worst! If you want a dressing room at Abercrombie, you have to make your child crawl under the door. If you want to BUY something, you have to be a patient person. The employees at Abercrombie are only trained to fold clothes, hand up clothes and move clothes around. They need to be retrained to make sure the customer can try things on quickly, and can spend their money quickly!!
9 Replies - Latest reply on 01/05/2011Add reply
Terrible Customer Service!!
Hello. I was shopping at the King of Prussia, PA abercrombie store today between 2:15 and 2:45. The store was nicely stocked and there were several sales people on the floor. I was the second customer ... read full review35 Replies - Latest reply on 01/05/2011
WILLOW GROVE, PENNSYLVANIA -- I just returned from a shopping trip to Abercrombie in Willow Grove PA with my Grand daughter, my head is ready to blow, I could not even communicate with her or any of the sales associates, the noise ... read full review7 Replies - Latest reply on 08/23/2010
HOLYOKE MALL, MASSACHUSETTS -- Took my daughter into Abercrombie kids in the Holyoke Mall today. Lured in by the pretty little things my daughter loves to wear, knowing full well that I shouldn't based on a previous experience with this particular store and the twelve year olds who run it. Let me just say if I'm going to drop 50 bucks on a skirt I don't expect you to kiss my ass but I do deserve to be treated with respect when I come into that store. The manager or little girl running that store was by and large the rudest little twit that I've ever come across. She refused to let me purchase two items because they were store displays and further tried to get the cashier to slip a different skirt by me at the register. When I asked her about it she was about as rude as she could possibly be THEN WENT ON TO TELL ME THAT IF I DIDNT LIKE IT I COULD ORDER ONLINE. well, that was the LAST time I'll go into that store or buy their merchandise if that is how they treat their customers. ARE YOU KIDDING ME RIGHT NOW??? nO PUN INTENDED. 6 Replies - Latest reply on 07/12/2010Add reply
No Common Sense
I was recently shopping with my daughter at the Northridge store in CA.
I went into the dressing room to help my 11 year old daughter try on clothes. I then heard pounding on the dressing room door ... read full review25 Replies - Latest reply on 10/03/2010
At the end of December I ordered three items on line from Abercrombie and Fitch store. At the end of January I realized that I never received my package. I started calling. First, I was told that they will reorder the items. I waited one week, nothing happened. I called again, this time I was told that there will be an investigation to find out what had happened and why I never receive the package. I was also advised that somebody will contact me within 3-5 business days. Guess what, nobody did. I called again and this time I asked to speak to a manager. To my surprise I was informed that it was impossible. Also, the customer service informed me with a flat voice that the package was delivered and they are not responsible what had happened.
3 Replies - Latest reply on 03/07/2010Add reply
I am just speechless, disappointed and angry. I lost $230.00 and on top of everything I was humiliated. I was accused of lying!!! Why would I go through all that hassle if I got the package in the first place.
One thing I know for sure, I WILL NEVER BUY ANYTHING IN THAT STORE!!! and I would like people to know what had happened to me so maybe they will think twice before they order trendy cloths from this store.
I ordered about $160 worth of merchandise on-line for my nieces for Christmas. When I tried to use a $25 gift card as partial payment, the form wouldn't accept the numbers. So I called customer service and asked if I could use the card. The representative said no problem, but seemed to be processing my request very quickly. She told me it could take a couple of hours for a new receipt to be generated.
Six days later I received an email informing me my order had been cancelled because my credit card was declined. I knew this couldn't be so I called Abercrombie and the representative asked if I had ever disputed a charge. I told him I hadn't, just tried to use a gift card. He told me there was nothing he could do but provide an email address where I could send my concerns. This is just ridiculous. Looking on-line, I see other reviews that mention this practice of blacklisting accounts.
I won't be shopping at Abercrombie again and I plan to circulate this experience to as many outlets as possible.