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92 Reviews & Complaints
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Company Accused Customers Of Fraud!
Posted by WKJRB on 08/06/2011
A& F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company’s policies and hiring standards for both domestic and international production.
What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it’s sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so.

They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world.

This I know is a very long entry, but I feel it’s all necessary to make my point.
Thank you

     
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Posted by drugdoc121 on 2011-08-06:
Isn't this a re-post?
Posted by madconsumer on 2011-08-06:
very helpful review.
Posted by Anna Molly on 2011-08-06:
Drugdoc121, this does sound familiar.

Posted by Anonymous on 2011-08-06:
Anyone else have deja vu?
Posted by At Your Service on 2011-08-07:
You're not explaining how the accusation of fraud came about.
Posted by Venice09 on 2011-08-07:
Maybe the OP forgot that they posted it here before.
Posted by CrazyRedHead on 2011-08-07:
Yes, this is a repost. I remember it from a few weeks ago.
Posted by A on 2013-07-15:
A and D is the worst place to shop in the world! Wish they go bankrupt and go collect food stamps.
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Abercrombie & Fitch Accuses Customers Of Fraud Daily
Posted by JRSWK on 07/13/2011
A& F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company’s policies and hiring standards for both domestic and international production.
What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it’s sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world. Not only that, recently my partner and I ran a test on them to see who they would randomly exclude from purchasing from their online store. They canceled his order just because we are at the same address. He had only purchased once prior to this and they canceled his order without notice, just as they did me.
This I know is a very long entry, but I feel it’s all necessary to make my point.
Thank you
     
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Posted by Anna Molly on 2011-07-13:
Where did they say this?
Posted by Venice09 on 2011-07-13:
Would they cut someone off without good reason? I don't know. I'm not saying you did anything wrong, but that they are just protecting their interests in a way they see fit.
Posted by madconsumer on 2011-07-13:
this sounds horrible. just because you purchased new clothes they accuse you of theft. i would shop elsewhere!

very helpful review!!
Posted by Anonymous on 2011-07-13:
There's more to this than what you are sharing with us..something specifically happened that caused A&F to accuse you of fraud. Purchasing $2000 at a retailer like A&F over a 3 month period is not suspicious behavior in itself. In addition, if any company accused me of fraud and I knew I was innocent, the last thing I'd be doing is posting all over the internet, I'd be meeting with an attorney.
Posted by Cwazychicken on 2011-07-13:
Yea, i wouldnt think 2000 is a lot of money in 3 months if you shop at A & F (the prices are rediculous in my opinion)....A & F is overrated, you can get just as nice as clothes somewhere else for probably less of a hassle. I wouldn't doubt they would do this. I once walked into a a & f to return clothes i got for christmas one year (and i would not wear them because i hate a & f), they only offered credit but i told them i would never be caught dead wearing their items, so they returned them lol.
Posted by Only 3? on 2011-07-13:
Did you buy multiple items the same color and style? Some places have a limit like 3 of the same thing... figuring that is the most of that particular item you would need for personal use. Not at A&F but another store, I wanted to buy 7 of the exact the same shirts for work, only to be limited. I turned around and walked out... another store got my money and was happy to get it.
Posted by Anonymous on 2011-07-13:
I agree that there is more to the story. Also, if the OP was selling clothing from her personal wardrobe, she can blame all of the re-sellers and counterfeiters on ebay for this! I have come across many sellers on ebay who purchase name brand clothing on sale/clearance/outlet prices, etc, and then re-sell them on ebay. There are also several counterfeiters from Hong Kong who sell AF for well below retail prices. I'm really not surprised that companies are starting to crack down. I love Anthropologie but their clothing is extremely overpriced--a lot of pieces are 100% cotton and their quality control is TERRIBLE! I very rarely pay their retail prices. Their sales however, are usually pretty good, usually 50% off and after a while, they reduce the price further. Well there are several ebay sellers who take advantage of the deep discounts and then list them on ebay at RETAIL PRICES! I also refuse to buy from those sellers because it makes me so mad. Sale stuff sells out fast and these sellers buy up all the stock and try to sell it at retail price!
Posted by Anonymous on 2011-07-13:
Sam's mom, I too like Anthro at times, and have noticed what some Ebay sellers do with the sale items from there.

But back to this review - it doesn't seem right to me. If they are going to ban someone from shopping there, they should have proof. Banning customers who spend a good amount of money at their shop is not a good practice for sure. I am thinking they have a reason, but we don't know what it is. Clearly they offended the OP and that is what counts. They should present them with whatever their reasons are as well as proof.
Posted by trmn8r on 2011-07-13:
"Very helpful review". This is why a member of the month won't work.

I'd find this review "helpful" if it gave more details. As it is, I can't evaluate it one way or the other. Yes, it sounds horrible, but so did that French guy accused of raping the housekeeper in the NY hotel.
Posted by Anonymous on 2011-07-13:
very helpful review. I'm sorry they treated you like this.
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Law Suit Hijab
Posted by Bteresa on 06/28/2011
To Whom It May Help

Watching the law suit play out on the news is nerve racking since we are not allowed to show our culture or religion when we go on a job then why should they.

We have American Indians who do not wear headdresses to work, we have football players who do not go around in their headgear except when they are suppose too. We have Judges who are slammed for upholding the ten commandment statue in public all in the name of religion. Our court system does not allow us to push our religion on others. These women are forced by their husbands, religion to wear these so this is one of the best defenses you should use to stop this mess from growing and defeating you. Use their own Bull against them and give them the horns of America.

Do not allow these people to tackle your company or any American company ever again.....Make a stand and push back since you are a big company. Show them that these so called infidels are not going to take their crap anymore with their pushy laws......

ABERCROMBIE AND FITCH America is on your side.

Respectfully
Teresa Blocker
     
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Posted by SteveWiginowski on 2011-06-28:
Here is the article that this is in reference to:

http://finance.yahoo.com/news/Muslim-woman-sues-Abercrombie-apf-2955306870.html?x=0
Posted by azRider on 2011-06-28:
I take exception to the native Americans wearing headdress. not all tribes have headdress. my tribe did not wear them normally and to stereotype all Indians as that is insulting.
Posted by Anonymous on 2011-06-28:
^^^ one American that is not on the side of A&F.


P.S. are you saying A&F would not allow you to wear a cross necklace, if you were so inclined to do so?
Posted by ChuhBaca on 2011-06-28:
This one is tough. We have freedom of religion in this country. Yet, it is being stiffled because it offends some people. For example, employees in certain stores aren't allowed to say "Merry Christmas", because it offends other religions. It makes me angry that people try to police others beliefs because it offends them, but when the tables are turned, they sue.

On the more practical side, I wouldn't expect to be hired to wait tables at Hooters. This almost seems like a much less cut-and-dry example of the same concept.
Posted by Vinnie11 on 2011-06-28:
You are ill-informed OP. Women who wear hijab wear it because they subscribe to the concept of modesty. They do not want you to see what they have and they are entitled to feel that way. Orthodox married jewish women wear a tichel for the same purpose. It is no threat to you whatsoever. It makes no statement about religion - not only muslim women wear them nor are they forced to do so. This isn't the middle east. There are thousands of American born muslim women who wear hijab. If they don't wear it, they aren't killed. They aren't ticketed by the hijab police. They're not likely to wear a mini skirt either but surely do not mind if you wear one, nor are they threatened by what you choose or choose not to wear. Lighten up. Your fangs are showing.

+1 just_cause
Posted by jktshff1 on 2011-06-28:
Dress codes four business have been around a long time. Much as I hate to say it, the stated "business attire" in the application process or handbook should take preference. I have in the course of working more years than I care to tell, turned down several lucrative business offers because I did not agree with "company policy".
Posted by Nohandle on 2011-06-28:
Why do individuals apply for employment at a business if they don't agree with the policy? Perhaps I'm missing something here but if not, apply for employment where you can wear whatever you like or whatever your religion dictates. That shouldn't be too difficult.
Posted by Anonymous on 2011-06-28:
Vinnie..excellent points. You know, it just occurred to me, I work with a gentleman that wears a Yamakah (sp??) and no one has ever said a word to him, and we have a very strict dress and religious code.
Posted by Anonymous on 2011-06-28:
I used to have to wear a yamaka when I was a kid. Cause I attended a Hebrew academy I hated wearing it we would get in trouble if we didn't.
Posted by MRM on 2011-06-28:
My cousin, Vinnie!
Posted by Anonymous on 2011-06-28:
The Mormon religion wants all woman to dress modestly as a sign of respect for themselves. Even though I don't go to church, I still dress modest. I won't wear short skirts or shorts or anything sleeveless. But I do show cleavage. I didn't used to until I got bigger boobs after I had the baby
Posted by Anonymous on 2011-06-28:
indeed yaya was dressed appropriately when we met to my dissatisfaction. But I still saw cleavage :)
Posted by yoke on 2011-06-28:
What is sad is this country is bending over backwards to please those who want to wear the hijab and cover their faces. It is as if we are afraid to say no. When they take the job there is a dress code and if you are not going to abide by the dress code then you need to leave. I am sure the person who hired the one now suing got in trouble by upper management for allowing it to go on.
Posted by Anonymous on 2011-06-28:
Really, yoke? Show me where we are bending over backwards to please those who want to wear the hijab.
Posted by Anonymous on 2011-06-28:
Personally I don't care what someone wears at their job as long ass they do their job.

I have seen a few folks at my local walmart wear a hijab and turban.
Posted by PepperElf on 2011-06-28:
"If they don't wear it, they aren't killed. "

If that never happens, where did "honor killing" from from then?
Posted by DebtorBasher on 2011-06-28:
Ooooooooooooooo Wally said, '@ss' ! ! !
Posted by Anonymous on 2011-06-28:
My husband is Muslim. He does not force me to do anything. The women are not forced to wear a hijab. They choose to do so. A hijab can just cover your hair, not your whole face. It is about being modest. If someone wanted to wear a yamakah to work, would the same issues arise?

Vinnie, very well said. It is sad to see posts that just help spread misinformation and ignorance.
Posted by Anonymous on 2011-06-28:
lol dang it. I should caught that.
Posted by Anonymous on 2011-06-28:
I've had this discussion with people in different parts of the Middle East, and have never heard of an honor killing because of that, Pepper.
Posted by PepperElf on 2011-06-28:
interesting that you say "because of that" instead of "there are no honor killings"
Posted by Anonymous on 2011-06-28:
Because I wouldn't say something that I'm not sure about.
Posted by PepperElf on 2011-06-28:
perhaps you should visit news.google.com
Posted by Anonymous on 2011-06-28:
The Taliban butchered woman all the time that didn't dress in the hijab or follow proper Islamic law. And I have heard of honor killings also we had one happen in phx couple years back this guy ran over his daughter in a parking lot because she became to western.
Posted by Anonymous on 2011-06-28:
I learn from people who live and spent their lives in the Middle East, not stuff on the news. Both women and men, young and old.
Posted by PepperElf on 2011-06-28:
I've been there too and I know people who've lived in more restrictive countries.

Yes some women do wear it out of choice. however it completely depends on the region and the family.


and if you want to get into modern news just look up "Afshan Azad" - she's the actress who played Patil in Harry Potter. Her father and brother attempted to kill her for dating a man of another religion.

If I remember, that made quite a few headlines.
Posted by Anonymous on 2011-06-28:
I was talking about "honor killings" because of a woman refusing to wear the hijab. I have heard of scenarios like the one you just mentioned. I wouldn't make a statement that they don't exist.



Posted by CharlesInCharge on 2011-06-28:
I'm late to the party but here's my personal knowledge of the A&F dress code. My cousin worked for the A&f store in New York and they control everything you wear. From your clothes to your hair and make up. She had to look like the girl next door, it was crazy the rules they had but she agreed to them when she signed the contract. Did you know the "girl next door" doesn't wear her hair in a ponytail? The hiring manager knew the rules, and hired her anyway. I just hope she was smart enough to get the compromise to the dress code in writing before she signed anything.
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Abercrombie is amazing
Posted by Cutiegirl149 on 06/05/2011
Abercrombie Kids is amazing! they have adorable clothes and my friends and I always shop there! I love abercrombie!

     
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Posted by Alain on 2011-06-06:
Which Abercrombie & Fitch did you go to? I'm sure they appreciate your business.
Posted by PepperElf on 2011-06-06:
does it smell as bad as the adult store?
Posted by Anna Molly on 2011-06-06:
What a crock.
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Customer Service - Lack thereof
Posted by FallenAngel2 on 03/22/2011
My letter to their customer service dept which is still processing...
It seems that there customer service is just a superficial as their models...

----
Hi There,

I had placed 2 orders from your online store:
#XXXXX totaling $289.76
#XXXXX totaling $77.07

On Sunday evening (March 20th at approx. 6pm)

On Tuesday morning (March 22nd) I rc'vd 2 email blasts for 25% discount on my purchases. I called your customer service at 11am to see if I would be able to adjust my current orders to reflect the discount. The gentlemen who took my call was not very helpful, rude and was not able to help me understand how I would be able to go about applying this discount or even suggesting that I cancel my orders and reorder them.

I then proceed to replace my orders so that I could get my discount which I was able to do with success.

When I called your customer service to cancel my previous orders the first person that I spoke to was a lady who informed me that the items had not yet shipped and were being packed and there was nothing that could be done. When asked as to why if an item that has yet to be shipped why can it not be cancelled? Her response was "that is just the way it is!" I found this not very helpful and I found her to be extremely rude and when I asked her to not speak me in such a rude demeaning tone she got more offensive and then hung up on me.

I called back a 3rd time and spoke a gentlemen who was more polite and again gave the same answer - that an order that has yet to be shipped still cannot be cancelled. When asked to speak to a supervisor I was informed that Supervisors do not take calls no matter the situation. It was suggested that I could return my items to the store for a refund minus the shipping and handling charges.

Needless to say I am very frustrated with the lack of customer service that I have received from your company and I would like a full refund including the shipping and handling charges.

Just before I wrote this email, I noticed that Abercrombie & Fitch in the last 36months has had over 380 complaints through the Better Business Bureau and is listed at 259th out of 383 companies for customer service.

I would like to have this resolved quickly and efficiently.

Much thanks
J

-----


     
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Posted by clutzycook on 2011-03-22:
don't hold your breath. They don't care.
Posted by Anonymous on 2011-03-22:
YOur best bet at this point, is to wait until your order arrives, and then return it for a refund. I dont know why people even bother wasting their money on that overpriced crap. I can get basically the same type of clothing at Kohls for 1/3rd of the price, or less and return it at any time.
Posted by Anonymous on 2011-03-22:
Example #216,479 of why I will NEVER buy something online.
Posted by Anonymous on 2011-03-22:
Plus, I never understood why people buy clothes online. I mean when Im in a store, I like to be able to pick it up, feel it, touch it, and make sure it fits me, than blindly look at some JPEG on the internet and guess that its going to fit me.
Posted by clutzycook on 2011-03-22:
Depends on what we're talking about, Prince. I won't buy dresses online because I might be a size 6 in one dress, but a size 2 in another (yeah I wish!). Same thing with pants and lingerie. I've bought shoes online without too many problems. It helps if you buy from a site that has a no-hassle return policy.
Posted by Ytropious on 2011-03-22:
A) Most coupons are not good on prior purchases. Such is life, it's a gamble. They can't apply a new sale to an old order.

B) Once an order is at a certain point, it's not as easy as calling up someone in a warehouse and saying "you need to cancel mary beth's order, you know the one, she doesn't need it anymore". They process thousands of orders a day. Once the order is placed and moved on to the next stage (in this case, packing), it's not as easy to cancel as you think OP.

C)Just return the second order once you get it?
Posted by Starlord on 2011-03-23:
Ytropius is right. I purchased a set of CD+Gs for Karaoke for $25, then I see today they are marked for clearance at $20. I don't have any illusions that if I contact them, they wll send me five dollars. That's life.
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Getting a refund from these thieves
Posted by Naples on 02/07/2011
NAPLES, FLORIDA -- We paid for express delivery which arrived after we had left and two weeks late. We had to arrange for the goods to be delivered by fed-ex back to these idiots. They have received the goods and this confirmed by Fed Ex. This was18 January. Still no money. They do not care, they lie, they cut off calls and refuse to let you speak to anyone with two brain cells.
Am I missing something, or isn't this just theft?
     
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Posted by Ytropious on 2011-02-07:
How do you know the delivery isn't fed ex's problem for delivering it late?
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Pornographic shopping bags
Posted by Kvetch13 on 12/22/2010
I was shocked to see the Abercrombie and Fitch shopping bag. It was racier than the centerfold of Playgirl Magazine. The model had his zipper opened exhibiting a shaved pubic area. I wouldn't want any of my children exposed to this view so I intend not to shop at Abercrombie and Fitch. I suggest that other parents join with me and boycott the company for their tasteless and vulgar choice of marketing materials.
     
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Posted by Alain on 2010-12-22:
Was the merchandise located in an area easily accessible by children?
Posted by Anonymous on 2010-12-22:
Abercrombie always has some shirtless, hairless, bony needs-to-eat-a-sandwich young man in their ads and on their bags. It is tiresome. They need to turn a new leaf.
Posted by Anonymous on 2010-12-22:
I agree blue di. I am not attracted to skinny guys. Let's feed those models and fatten them up
Posted by Anonymous on 2010-12-22:
Fatten them up and put some clothes on them. Why have half-naked teeny men advertising clothes?? I would like to see the CLOTHES on THEM! That's what models are for.
Posted by Anonymous on 2010-12-22:
Ok, let's fatten them up, put them in some tight jeans and a button down shirt, partially open.
Posted by Anonymous on 2010-12-22:
That works!!
Posted by Anonymous on 2010-12-22:
Hmmm maybe pose them underneath a car's hood with a little dirt and grease on them. Ok I need to take a cold shower
Posted by Anonymous on 2010-12-22:
LOL!! The problem with Abercrombie is they want to be edgy like Benetton but they just come across as inappropriate and sleazy and they refuse to change their tune.
Posted by Anonymous on 2010-12-22:
I've never liked their clothes anyways. I don't pay much attention to their ads
Posted by leet60 on 2010-12-22:
This kind of reminds me of the Calvin Klein underwear ad uproar from several years ago.
Posted by trmn8r on 2010-12-22:
A&F ads have been sleazy for... how long? I assumed they always have been.

I don't see why they need to put beefcakes on the shopping bags. I can't think of a place where I can get a half clothed babe on the bag. At least not a store that allows children in it.
Posted by Ben There on 2010-12-23:
Some might consider them geniuses of marketing. Not only does their imagery make people discuss them, but it somehow gives teens a magical power to convince their parents to spend a fortune on shoddy clothing.

Not only that, a lot of the shirts are just free advertising for A&F because they logo the heck out of them. I know a lot of companies that spend hundreds of thousands to stick their logos on things, and teens can't wait to give A&F $70 so they can wear a cheap sweatshirt with A&F on the front of it.
Posted by Anonymous on 2010-12-23:
When I was a teen, brand names didn't matter to me. I wasn't rich, but my parents could have afforded to buy me brand name clothes. I was perfectly happy shopping at Mervyns or Sears. I'm still not into brand names.
Posted by werelucky on 2010-12-23:
This is a great marketing ploy. Get the old furry duddies upset with a racy picture to get the kids to pay for overpriced sweatshop produced clothing. If the guy is not showing his junk then it's not pornographic.
Posted by Anonymous on 2010-12-23:
LMAO@ "furry duddies"...oh. Must clean coffee off of monitor now...
Posted by Alain on 2010-12-23:
Now this was a read worth revisiting!
Posted by jktshff1 on 2010-12-23:
If you are advertising underwear, what should they do? Put them on the outside of the jeans?
Posted by Alain on 2010-12-23:
That's a fashion idea some of the teenagers would go for!
Posted by Ben There on 2010-12-23:
This holiday eating season has taken its toll on me. If I don't go on a diet or buy bigger jeans on December 26, I too will have button undone and zipper down on my jeans - but not by choice...
Posted by Starlord on 2010-12-23:
jkt, I remember when Playtex had to have the models wearing bras over a sweater, because all the network Standards and Practices departments were headed by little old church ladies who felt a woman wearing just a bra was pornographic. As a kid, I was confused, because I knew no one who wore their bras over clothing. Madonna would love it.
Posted by Anonymous on 2010-12-23:
I wish I could remember that starlord...lol!! I think it was before my time.
Posted by jktshff1 on 2010-12-23:
I do remember that.
Posted by Anonymous on 2010-12-23:
Ben There, where do you live again? :)
Posted by Ben There on 2010-12-23:
Dallas... We are not called the Big D for nothin'
Posted by Anonymous on 2010-12-23:
Whoa ben!
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Worst Customer Service
Posted by Catt417 on 12/20/2010
CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper..I have the receipt. I left with nothing, not even my sons broken coat. They kept it..Yes, the did. They gave us a new blue one in exchange for the broken one and my son decided he wanted red instead. We put the new blue coat on the shelf and took a red one, after getting a employees ok to swap them. On our way out of the store they wanted to know what we did with the blue one they gave us and we told them we put it back on the shelf..Needless to say they didn't believe us (after we spent another $380 there) and said they couldn't let us take the red one until we proved that the blue exchange coat was still in the store. They questioned me about my other son who had on a navy blue coat (got a receipt for that one too) and more or less said we were leaving with NO coat. I not only spent $380 in there tonight but I lost $167 for a coat that I PAID for 2 weeks ago that broke.(keep in mind with receipt in hand) I called the police, yes I did, and the police said it was a civil matter. Tommorow its on to corporate and if I get nowhere...I will be seeing them in court when I file a law suit. I have never been treated like a thief and a liar, especially after spending so much money in a store. AND then for them to imply my other son may have a coat that belongs to them on? They are ridiculous...and to make matters worse, I had to go and buy my son a coat or he wouldn't have had one to wear to school tomorrow...Can you believe that? The police actually watched videos with them and said they don't wanna press charges, they would just like me to leave..Of course, they CANT press charges because I was returning an item with a receipt, I am the one that called the police on THEM, because they STOLE from me($167.00) and I am the one without my merchandise now..I will be seeing them in court alright...Mark my words...

     
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Posted by Venice09 on 2010-12-20:
If you got permission from an employee to switch the coat, why didn't he or she back up your story? And why didn't you give the blue coat to that employee?

You may have a receipt, but it's for a blue coat, not red. The bar code is probably different.
Posted by Catt417 on 2010-12-20:
Because after the crap hit the fan, the employee denid ever saying we could switch the color, he completly lied..Either way, if you pay for a coat and its so cheaply made that the zipper breaks about a week and a half later, you should be able to replace it. Point is, I paid for a coat and got NO exchange, no money back, nothing. Blur or red, I deserved a replacement or to be given the broken zippered coat back, correct?
Posted by Venice09 on 2010-12-20:
Correct. And you were given a replacement but then decided you wanted something different. That wasn't part of the deal. I would have made sure that the switch was made in the presence of an employee, and I would have never just left the blue coat on a shelf, especially if my receipt was for a blue coat.

I really don't know what you can do about it now other than taking it to small claims court. I guess a judge will have to decide.
Posted by Catt417 on 2010-12-20:
Yes, you are right...I did ask a store employee if it would matter if I got a red one instead as a replacement and he said no problem..just swap them. He was also standing right there..Regardless they have cameras ALL over that store, Im sure they can look and see that we didnt leave with one. Im gonna have to take them to court and if they say I left with one, they better have the video to prove it!! I plan on calling corporate today and filing a complaint with consumer affairs. Im not gonna disappear like they want me to. They wouldnt give me $167.00 for NOTHING..Thank you for helping me out with this post. Apparently stores can treat you like a thief even when you pay and I wont let them do that to me.
Posted by Venice09 on 2010-12-20:
I agree that stores shouldn't treat customers like thieves, but customers should be aware that stores take shoplifting seriously, and they should conduct themselves accordingly.

I hope the video shows you leaving the blue coat on the shelf and that a judge rules in your favor.
Posted by Catt417 on 2010-12-21:
Thank you..some of us in this world still believe in decency. It is thieves that make stores on the defense like this, but it also makes the store a thief if they dont honor the fact that somebody paid for something and left with nothing.
Posted by trmn8r on 2010-12-21:
What was on the video?? You said the police watched it while you were there.

There are only two scenarios I can think of to explain an otherwise bizarre experience: they believed that the blue jacket the other son was wearing was the one they gave to replace the defective one OR they thought the blue replacement was spirited out of the building when they were not looking.

The video should have told the story, and shown the second son entering wearing a jacket. I'm confused. This is obviously a civil matter that can't be decided here. Good luck.
Posted by Catt417 on 2010-12-22:
Exactly, hes gotta be on camera walking in with it on and walking out with it on. Besides that, I had 2 receipts in my purse for both of the coats that I had bought on December 6th..Then I had to go and buy another coat for my son because they wouldnt give me a replacement.
Posted by Catt417 on 2010-12-22:
Thanks, it is the most bizarre thing I have ever experienced..And really, if my son would have had a stolen jacket on, I wouldnt have called the police..I would imagine thieves dont throw a fit when they dont get away with it. We dont know what to think either. Yes, you are right, cameras should tell the WHOLE story and I should be compensated.
Posted by Catt417 on 2010-12-22:
Update: Abercrombie&Fitch must have looked at their cameras because I got a sincere apology from them, offer of a full refund and a $50 gift card. They told me they would do whatever it takes to make things right with me and they are very sorry for the experience that I had at their store. So thank you very much for the responses on here, I really appreciate it.
Posted by Anonymous on 2010-12-22:
Wow, Catt, that's great!
Posted by FlShopper on 2010-12-22:
Posted by Venice09 on 2010-12-22:
I'm glad it worked out without having to go to court. You might want to think twice about shopping there again.
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Needs to Improve Customer Service and Item Availability
Posted by Rhlodo on 12/19/2010
MASSACHUSETTS -- Company need to practice better customer service and merchandise availability. I understand a high demand for popular seasonal items such as skirts, scarves, sweaters, etc. However, when shopping the store several times in the last 18 months, the mannequin displays are generally dressed in the same clothes since the last visit. Yes, they update some with the latest accessories and such, but when a customer inquires about a certain item, the sales representative always has the same answer: "I'm so sorry, we just ran out of those!" Yet, there are dozens of displayed scarves, for instance, hanging at an arms reach that are not for sale.

Walk in 3 weeks later, and you'll see the same displays with the same clothes/accessories. You then inquire, "Will you please point me to where those scarves on display are located?" Answer: "Oh I'm so sorry, we just ran out of those!" My reaction: "How about the items on that mannequin, may I see that sweater?" Answer: "We don't have that either, and we aren't expecting anymore..those are discontinued." My reaction: "I understand, but I was told that about a month ago, so why do they remain on display?" Answer: .

The first few times I was told this, I brushed it off thinking that the young teenage kids who work there really don't know what's going on. However, after visiting several different stores I've noticed this same pattern. 18 months later I still see the same skirts and shirts on a mannequin they don't sell.

Could you imagine walking into a restaurant and the menu displayed outside or at the hostess desk had lots of good salads and entrees, but once you're seated and ready to place your order, your waiter announces, "I'm so sorry, but we don't carry that anymore; our menus just say we do because those are great selling items."

     
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Posted by Venice09 on 2010-12-19:
A&F should hire Rhoda to dress their windows.

Good review.
Posted by karleebarlee on 2010-12-20:
they still advertise these items hoping that if you like them enough, you'll get them online.
Posted by Ytropious on 2010-12-20:
"I brushed it off thinking that the young teenage kids who work there really don't know what's going on."

Um that's really rude OP. You obviously think that anyone younger then you can't comprehend their job. If you really knew you'd understand that THE STORES DON'T DRESS THE MANNEQUINS! They are given a planogram from corporate with the outfits that get put on them. I'm sure they'd love to change it out but guess what, it's not their choice!
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Abercrombie-Customer Service is not Folding Clothes
Posted by Candros on 12/17/2010
FLORIDA -- This happens all the time, but last night was the worst! If you want a dressing room at Abercrombie, you have to make your child crawl under the door. If you want to BUY something, you have to be a patient person. The employees at Abercrombie are only trained to fold clothes, hand up clothes and move clothes around. They need to be retrained to make sure the customer can try things on quickly, and can spend their money quickly!!






     
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Posted by Anonymous on 2010-12-17:
The premise is the longer you are in the store, the more you will purchase.
Posted by Anonymous on 2010-12-17:
I wonder if customers weren't so inconsiderate and didn't throw clothes around, rip them off hangers, etc, if the employees would have more time to focus on customers and less time on straightening up?
Posted by Anonymous on 2010-12-17:
JC I do believe most A&F employees share your thought that A&F would be an awesome place to work if it weren't for the customers.
Posted by Anonymous on 2010-12-17:
Good one, Lord, good one!
Posted by Skye on 2010-12-17:
Best answere, LR.
Posted by Anonymous on 2010-12-17:
Every place would be an awesome place to work, if it weren't for the people.
Posted by clutzycook on 2010-12-17:
That's right. I've always said that I would love being a nurse if it weren't for the humans...
Posted by Anonymous on 2010-12-17:
I guess I'm the odd duck here but I'm totally head over heals in love with the human race. Again I find myself on the outside looking in.
Posted by Getreal0910 on 2011-01-05:
LR..if you are looking from the outside in, you have no clue to whats going on. I bet being the president would be an easy job, again, me looking from the outside in! ha
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