Abercrombie & Fitch Consumer Reviews - Page 4

CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper. I have the receipt. I left with nothing, not even my sons broken coat. They kept it... Yes, they did. They gave us a new blue one in exchange for the broken one and my son decided he wanted red instead. We put the new blue coat on the shelf and took a red one, after getting a employees OK to swap them.

On our way out of the store they wanted to know what we did with the blue one they gave us and we told them we put it back on the shelf... Needless to say they didn't believe us (after we spent another $380 there) and said they couldn't let us take the red one until we proved that the blue exchange coat was still in the store. They questioned me about my other son who had on a navy blue coat (got a receipt for that one too) and more or less said we were leaving with NO coat.

I not only spent $380 in there tonight but I lost $167 for a coat that I PAID for 2 weeks ago that broke (keep in mind with receipt in hand). I called the police. Yes I did, and the police said it was a civil matter. Tomorrow its on to corporate and if I get nowhere... I will be seeing them in court when I file a lawsuit. I have never been treated like a thief and a liar, especially after spending so much money in a store. AND then for them to imply my other son may have a coat that belongs to them on?

They are ridiculous...and to make matters worse, I had to go and buy my son a coat or he wouldn't have had one to wear to school tomorrow. Can you believe that? The police actually watched videos with them and said they don't want to press charges. They would just like me to leave. Of course, they CANNOT press charges because I was returning an item with a receipt. I am the one that called the police on THEM, because they STOLE from me ($167.00) and I am the one without my merchandise now. I will be seeing them in court alright... Mark my words.

MASSACHUSETTS -- Company need to practice better customer service and merchandise availability. I understand a high demand for popular seasonal items such as skirts, scarves, sweaters, etc. However, when shopping the store several times in the last 18 months, the mannequin displays are generally dressed in the same clothes since the last visit. Yes, they update some with the latest accessories and such, but when a customer inquires about a certain item, the sales representative always has the same answer: "I'm so sorry. We just ran out of those!" Yet, there are dozens of displayed scarves, for instance, hanging at an arms reach that are not for sale.

Walk in 3 weeks later, and you'll see the same displays with the same clothes/accessories. You then inquire, "Will you please point me to where those scarves on display are located?" Answer: "Oh I'm so sorry. We just ran out of those!" My reaction: "How about the items on that mannequin, may I see that sweater?" Answer: "We don't have that either, and we aren't expecting anymore... Those are discontinued." My reaction: "I understand, but I was told that about a month ago, so why do they remain on display?"

Answer: The first few times I was told this, I brushed it off thinking that the young teenage kids who work there really don't know what's going on. However, after visiting several different stores I've noticed this same pattern. 18 months later I still see the same skirts and shirts on a mannequin they don't sell.

Could you imagine walking into a restaurant and the menu displayed outside or at the Hostess desk had lots of good salads and entrees, but once you're seated and ready to place your order, your waiter announces, "I'm so sorry, but we don't carry that anymore; our menus just say we do because those are great selling items."

I have been purchasing A&F clothing for my kids for ten years. On Dec. 6th 2009 we had our first return ever with Abercrombie. My son's grandmother purchased two coats online for him and they were the largest size Abercrombie makes XXL. After ten years wearing Abercrombie my son finally has reached a point in growth and he pumps iron for football that he no longer fits their XXL size.

When we came in with the receipt and asked for a refund in cash we discovered that with Abercrombie per their policy once you spend money in their store you virtually can never receive a refund for cash, never! You are bound to a store credit or exchange. In fact unless you use cash money for your purchase which in today's world is almost non-existent, everyone uses debit or credit or sometimes old fashion cash. This especially presents a problem when you receive a gift.

Even though we had a receipt we were told that we would literally have to drive 200 miles and pick up the actual card used by grandma and bring it to the store and they would credit the card. Or we could pay $7.00 fee mail the stuff back receive no credit for the original shipping, wait fro grandma's card to be credited back. Then work it out with grandma later to replace his gift. We called before driving 200 miles to the nearest Abercrombie store and were told that with the receipt we could be refunded, but when we arrived at the store everything changed and we were treated rudely by the store manager.

Also all other customers in line behind us were made to wait and watch this complicated situation while four other Abercrombie employees stood around folding clothing and listening to the heated exchange while offering no help to the other customers waiting. It was truly pitiful.

After 10 years and thousands of dollars spent on Abercrombie merchandise I will never ever give them my business again never! Abercrombie needs to change their policy and get with the real world. Their return policy is specifically designed to trap all customers needing a return for cash into never receiving a fair transaction. Their policy is specifically designed to force a customer to only repurchase from them via the form of store credit or exchange. Forget about gift receipts also, still you can not ever get your money back.

I am sure that this policy ensures Abercrombie of profits guaranteed as most people out of pure frustration give up and rather than spend more money using the mail return and being treated like a criminal by the store themself for being unfortunate enough to receive a gift from someone else that cannot be used and being forced to shop only with Abercrombie via store credit! Bottom line once they have your money you will never get it back whatever your reason for return is!

CAPITOLA, CALIFORNIA -- My husband bought me a shirt at the Abercrombie & Fitch store at Vally Fair Mall in San Jose, only to realize a few days later when I wanted to wear my new shirt that the sensor was still attached. I went to the store at the Mall in Capitola (nearby town) mad that I have been inconvenienced to make another trip and waste my precious time just to have a sensor removed from the shirt.

I did not have my receipt because I threw it away once I realized that I was going to keep the item. The manager of the store told me that there is nothing he can do about it without a receipt. He offered no time and no other options; such as looking up the Credit Card Number to find the purchase. He just said that it is a company policy and there is nothing that he can do about it.

How it can be possible that a customer who shops and spends its precious dollars at the store has to be punished for the mistakes of the employees. I asked him, if it was my responsibility to supervise the employee at the cash register while she was checking me out to prevent that from happening. I also asked him how does he think that customers will keep coming back to the store if they are being treated this way. His response was that Abercrombie & Fitch already has lots of customers, one more or less... it doesn't matter. I mentioned that I spent $300 only this Christmas season shopping for gifts at the store, on which he replied that anybody can say that.

His behavior tells me that he doesn't care for customers who shop at the store but thinks that already popular brand name will keep creating revenue for the company. I'm aware of how this business model will fail the company in the long run, because people who overpay for the item that they purchase, expect at least a decent customer service.

I left the shirt at the store just to demonstrate to the manager how somebody who paid for the shirt can't even have that shirt. But he didn't seem to get it or care for it. I had sensors left on clothing several times when I shopped at Victoria Secret, A&F, Urban Outfitters... They were removed without a request to show them a receipt, and moreover seemed apologetic about the whole thing. In hindsight I feel stupid that I let my emotions get in the way, and as a result lost what belonged me. But whatever, I certainly would rather lose a shirt, than be a ** to a people who don't deserve it.

ARLINGTON, VIRGINIA -- My teenage daughter wears Abercrombie Kids clothes every single day of the year (she's a petite teenager). Recently we were in NYC where the only option was Abercrombie & Fitch -- four floors of loud music and darkness and the strong aroma of A&F perfume. My daughter and her friend bought matching sweat jacket (I didn't even look at the price). She wore it one day. Upon returning home, I washed the sweat jacket according to the instructions. Upon retrieving it from the dryer, I found the zipper broken (the bottom part had fallen off).

While my daughter was in school last week, I found a moment to make an exchange at my local A&F store, without the receipt, but with my credit card statement in hand. The manager was absolutely unwilling to discuss an exchange/store credit with me as (1) the sweatshirt had been worn, and (2) I had no receipt. He gave me a business card with the phone number for Customer Service. I then stood in the store and proceeded to call (using my cell phone) Customer Service.

After waiting 12 minutes for a Customer Service representative, I was greeted by a friendly person on the other end of the phone and she managed to be able to find the purchase, the amount of purchase, and proceeded to give the manager the information he needed to continue with a store credit. The manager gave me back my cell phone, continued ringing up purchases, and eventually brought a form over for me to fill out and sign. He then said, "I guess the unfriendly manager isn't so unfriendly after all", to which I replied, "Uh, yes you are." And he said, "Have you ever realized you can't get sugar from spice."

I looked at him in disbelief as I thought I had been quite patient and civil despite his unfriendliness (I called my husband to get his credit card number for the woman at Customer Service and told my husband that manager was lacking in customer service skills; I didn't think the manager could hear me.) I then suggested he at least try to act mature to which he replied, "Oh my god, you're at least twice my age, aren't you?!"

He then asked me to sign my name on the form and leave the store. I took my sweet ol' time signing my name as I was in no hurry, and he grabbed the form from me and walked away. My daughter currently has DRAWERS full of Abercrombie Kids clothing. Once this $64 credit has been consumed by her, I will NEVER take her to Abercrombie or A&F. There's better quality, less expensive clothing out there.

Also, there's no place for customer feedback on the Abercrombie website. Thanks to this "unfriendly" manager, I've done some Google searches and find I've been an uneducated consumer. I now know better than to spend my discretionary income at such an unworthy store.

COLUMBUS, OHIO -- I attempted to return a $49.00 item today to A&F with my credit card receipt. The employee stated that the register couldn't process the refund because the receipt didn't have a barcode. When I originally purchased the item, the A&F store employee had mistakenly given me the store receipt and kept my receipt. The employee/manager agreed that store policy states a customer will be given full refund with a receipt but her hands were tied... the "register" would only allow her to give me a store credit. This is an excellent example of extremely poor customer service and I will not return to A&F. Should you choose to shop A&F, be sure that your receipt has a barcode.

TAMPA, FLORIDA -- On my way to the airport, I stopped to purchase clothing from Abercrombie and Fitch as gifts. The person I asked to help me find a size was arrogant and rude. I was able to find some tees and hoodies by myself, but it took some time as most of the tees were on the top shelf. At the checkout, the person I had spoken to was on the telephone for over twenty minutes.

When I told her I had to catch a plane she said that there were other customers (three young people who could not make up their minds). There was another employee who was spending a great deal of time folding clothing. Other than the customers who could not decide on their purchase, the store was empty. I found out that the ill-mannered clerk was the supervisor. How do I complain to a person of authority?

It was the first time I had ordered from A&F UK online. I had problems right from the start!

1. I didn't receive a confirmation email.
2. I was overcharged for the item, with a random Beijing bank account taking the funds. I thought it was a case of identity fraud - someone stealing my money.
3. A&F support advised it was their transaction and if I thought I'd been overcharged I should send in my bank statement! (To China!!!)
4. Product took 2 weeks to arrive, then was faulty. Zip too stiff to work, and cord missing from hood. The quality of material just feel cheap too.
5. A&F support said it cannot be returned to a store but must be shipped back to China and a cost of $35 USD, and a fee of $10 USD will be charged to my bank account as a handling fee, despite this being their fault!!! As I have already been overcharged, in trying to get a refund, I stand to pretty much lose everything I've paid.
6. Next I receive an email saying UK customers can choose to accept a 20% refund, and keep the item. So I have to just gift A&F £40 against my will.

I will never ever order from them again and definitely will be encouraging others not to as well. It's the fastest way to get ripped off!