Pretty But Clueless Employees
RIVERCHASE GALLERIA, ALABAMA -- The first was an exchange on the same exact jeans except for size. I'm thinking no problem, even exchange, just need 1 size up. Wrong!!! I bought the jeans on sale so the girl said I would have to PAY ... read full review
Terrible customer service. So loud that the sales person couldn't hear me yelling for a different size from the dressing room.. I hate this store. Add reply
THOUSAND OAKS, CALIFORNIA -- The store charged me for a wrong item. When I called and asked for the correct item to be held until the next day, I was told that they could only hold it until closing time. Well, being that the store was due to close in an hour, don't you think they could have made an exception since it was the store's error? I am most disappointed in the snobby, pretentious attitude I received from the staff and spending $50 on a pair of skinny jeans should not come with an attitude like this. 3 Replies - Latest reply on 01/18/2013Add reply
I know these are the clothes that my daughter wants but I am done! This company does not care and it is terrible when it comes to customer service. THEY DO NOT CARE. They are over priced and people should not go there. We are done!
2 Replies - Latest reply on 01/22/2013Add reply
As a member of the A&F teamfor over two years, some of these complaints appall me. Most of all, what offends me is the use of patronizing terms directed at the managers. Calling someone a "little kid" or "12 year old" is so patronizing. You do know that all managers have to have at least a bachelors degree. Only about 30% of Americans even have a college degree so maybe you should be more informed before you call the managers dumb. There are some policies that the managers have to follow that they don't even like, but there are reasons that they exist and you have to respect that.8 Replies - Latest reply on 12/27/2011Add reply
The Rude And Obnoxious Manager
WEST NYACK, NEW YORK -- The line was 40 people strong, and there were two empty registers. I asked the store manager, Chris to open the other two. He refused, and said it wasn't his job. He had at least 7 other employees folding ... read full review7 Replies - Latest reply on 01/22/2013
I don't know why they cancelled my online order. It is my first time order online, and then I try to call customer service to ask why? He answer me: 'I suspect you resell' !!! How big was my order??? Only $300.64. 2 Replies - Latest reply on 01/02/2012Add reply
Law Suit Hijab
To Whom It May Help
Watching the law suit play out on the news is nerve racking since we are not allowed to show our culture or religion when we go on a job then why should they.
We have American ... read full review28 Replies - Latest reply on 06/28/2011
Abercrombie Kids is amazing! they have adorable clothes and my friends and I always shop there! I love abercrombie! 3 Replies - Latest reply on 06/06/2011Add reply
NAPLES, FLORIDA -- We paid for express delivery which arrived after we had left and two weeks late. We had to arrange for the goods to be delivered by fed-ex back to these idiots. They have received the goods and this confirmed by Fed Ex. This was18 January. Still no money. They do not care, they lie, they cut off calls and refuse to let you speak to anyone with two brain cells.
1 Replies - Latest reply on 02/07/2011Add reply
Am I missing something, or isn't this just theft?
If you order online, just pray and pray that it processes without troubles. Because once any problem occurs, you will regret that you have order from them or even known the brand. I ordered it online ... read full review7 Replies - Latest reply on 01/06/2013
Pornographic shopping bags
I was shocked to see the Abercrombie and Fitch shopping bag. It was racier than the centerfold of Playgirl Magazine. The model had his zipper opened exhibiting a shaved pubic area. I wouldn't want any ... read full review25 Replies - Latest reply on 12/23/2010
Worst Customer Service
CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper..I have the receipt. I left with nothing, not even my sons broken coat. They kept it..Yes, the did. They ... read full review13 Replies - Latest reply on 12/22/2010
FLORIDA -- This happens all the time, but last night was the worst! If you want a dressing room at Abercrombie, you have to make your child crawl under the door. If you want to BUY something, you have to be a patient person. The employees at Abercrombie are only trained to fold clothes, hand up clothes and move clothes around. They need to be retrained to make sure the customer can try things on quickly, and can spend their money quickly!!
9 Replies - Latest reply on 01/05/2011Add reply