Absolute Hyundai Mesquite, TX

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It Happened To Me
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MESQUITE, TEXAS -- I purchased a 2010 Hyundai Elantra gls from absolute Hyundai in mesquite, tx. I purchased the extended warranty & gap insurance from the dealership. My wife got into an accident with our new car within 24 hours of purchase. The car was totaled per the insurance company. I didn't need the extended warranty our gap insurance that I purchased from the dealership.

I exercised my right for a full refund within the 30 days of purchase. I have been lied to by the dealership & it has been seven weeks now & no refund check.
I have had their fiancial department call my home on a Saturday morning screaming & promising to reimbursement me for the extended warrranty & gap insurance I never used.

I am now at the point of having sue these people for my money! Their customer service has a lot to be desired - learn from my mistake.
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User Replies:
unhappy999 on 10/22/2010:
Why did they call you on a Saturday morning screaming at you? Sorry about the car, I hope you get your money back.
redmx3racer on 10/23/2010:
Although I work in the Auto business I don't work on the finance part of it-but I'm surprised GAP did not come into play here. As soon as you drive the car off the lot it's value typically drops by a few thousand, depending on the brand (based on resale value/depreciation). Also when you drive off the lot your loan payoff will be more than the sticker price. GAP coverage would cover the difference. Good luck getting the extended warranty $$ back, and hopefully I'm wrong about the GAP coverage in this case.
frustratedcarowner on 10/23/2010:
The Fiance Department called Saturday morning claiming in four week that the check will be mailed. My wife called on 10/22/10 now in the eighth week - now they are asking for a Release of Lien letter. It would have been nice if they would have told us that eight weeks ago. I didn't need the GAP insurance;because, I put $4000 down on the car. I have tons of documenation from me & the dealership, plus recorded telephone conversations.
raven2010 on 10/23/2010:
How much you put down has nothing to do with GAP.

And you're right, they should have told you the lien needed to be released eight weeks ago.
Anonymous on 10/23/2010:
The "gap" is the difference between the cash value of the vehicle and the amount left on the loan. The loan was less because of the down payment and the OP didn't have a gap as a result. Right?
raven2010 on 10/23/2010:
Anonymous on 10/23/2010:
So if a car costs $20000 and the purchaser puts nothing down and owes $20000, takes the car away and the value drops to $18000, then there is a $2000 gap. GAP insurance would cover that. Another buyer gets the same car, puts $4000 down and owes $16000 - the value is $18000 and there is no gap. Gap insurance doesn't apply in this instance. I got that impression from what I read - going to read it again.
raven2010 on 10/23/2010:
incred, the OP only tells us what they put down, not what the value of the vehicle was, nor what the amount left on the loan was.

Since cars depreciate significantly the second they are driven off the lot, and this issue occurred w/in 24 hours, I would think there would be a large gap in the amount owed versus the value, unless he bought a 9k or so car.

Maybe the OP will come back and clarify for us

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