Ace Car Rental - Page 2

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1.0 out of 5, based on 4 ratings and
15 reviews & complaints.

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Do not rent from them
Posted by on
LAX AIRPORT, ILLINOIS -- Rented @ LAX airport, they provided me with the worst auto, I have ever rented in my life, and I am 47 y/o. Pure fraud,, the charged my credit card a deposit, of $300.00 and provided me a receipt, credit, when I returned the car, the original charge was on 2-17-11, today is 3-27-11 and I have not received my credit back, the car they gave me, had close to 70k miles and several accidents on it, along with several lights, on for repair, abs, etc...they should be reported to the BBB.
     
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Skye on 2011-03-26:
Was this the only car they had on the lot? Sounds like you could have refused it, if that had been possible. Not sure where the fraud comes in. As for the credit, they should be instantaneous, but we all know they aren't. They are quick to take your money, but take forever for credits.

As for reporting them to the BBB, shouldn't that someone be you? The BBB is not for the consumers, they are for the hundreds of businesses out there that pay their yearly fee, so they can get their little BBB sticker.

Contact your credit card company before 60 days goes by, and then they won't be able to help you recover your deposit.
getoverit on 2011-03-27:
Skye has a good suggestion about filing a dispute with your credit card compny. Be sure to do it in writing and provide whatever documentation you can.

The credit people might tell you that filing the dispute in writing isn't necessary. But your credit card agreement probably says it is.
trmn8r on 2011-03-27:
You should report them to the BBB yourself; that is how it works. You should have also disputed this with the CC company.

There are a lot of people who don't believe in the BBB - I am not one of them. I looked, and this business (aka Blue Oval Car Rental) has had about 92 complaints in the past 3 years. It is a BBB member, which means they do pay dues and may receive favorable treatment. However, they made adjustments/refunds in 80 of the 92 complaints, and in the other 11 claimed they had met terms of the contract. So it is worth a try.

What credit did they promise you? Is it in writing?
trp2hevn on 2011-03-27:
"the charged my credit card a deposit, of $300.00"
Was it actually a credit card or was it a debit card with a Visa or Mastercard logo?
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Beware!!! Do not rent car from ACE!!!
Posted by on
Do not ever rent a care from ACE. They will rib you. We rent a car from ACE and couldn't double check any damage/scratches in the car as we were in a hurry. During drop off, they told there is a small scratch under the car, which we cannot see. (This is just a minute dot scratch). A week after received a cliam stating for $500/- to pay back. When called the Claim service, they said your credit card has rental car protection plan which will cover the amount. We were surprised to know from ACE service that we have that in our credit card. They forced us to claim our credit card and get the money to pay them. That was such a cheating from ACE that they find all the information from the credit information we give and put a blame on customers that we scratced the car. PLEASE DON'T EVER GET RENTAL CAR FROM ACE.
     
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trp2hevn on 2010-11-22:
Which location did you rent from?
"We rent a car from ACE and couldn't double check any damage/scratches in the car as we were in a hurry." Maybe next time you could take a few extra minutes and check the car before you leave the premises.
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Do Not Rent From This Place. They are also known as ACE Car Rental, and Blue Oval Car Rental.
Posted by on
BURLINGAME, CALIFORNIA -- Do Not Rent From This Place. They are also known as ACE Car Rental, and Blue Oval Car Rental.

This is my story:.

*The shuttle took 1hr to pick me up at San Francisco Airport.

*I made a reservation for a car; when I went to pick it up they told me that I had to pay and extra $20 for emergency road assistance - I told them that I didn't need that and they refused to rent me the car. When I was then leaving, the clerk came up to me and told me that they will give the original price - wow.

*Next, I'm on the road and it starts to rain; I found that the wipers were really bad, I couldn't see much and had to get out of the road and wait for it to stop raining.

*Finally, they charged me $250 as a deposit for the car, and 4 weeks later they have not refunded it. When I returned the car, the clerk told me that the $250 had been put back in my credit card. It was a lie.

*I'm calling them everyday to get my money back, they always tell me to call a corporate number where an answer machine picks up and tells you to call again later.

*DO NOT RENT FROM THIS PEOPLE. You will loose time, money, happiness, and maybe your life.
     
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MDSasquatch on 2010-06-07:
Call your credit card company, tell them that they will not refund the money - PROBLEM SOLVED
Weedwhacked on 2010-06-07:
Sounds like you used a debit card since they took a $250 deposit. The $20 extra the clerk told you about was to try to get himself/herself a commission. When you refused they gave you the car anyway. Many agents try and strong arm you like this.
CaptainSpaulding on 2010-06-08:
After I had an unfavorable experience with one of these no-name local car rental companies in Fort Lauderdale, FL a couple of years ago, I vowed never to use any of them again. The money you save by using these companies is not worth the aggravation!

My problem involves the fact that I was given a car which had a dent on the front fender. I wanted to refuse the car, but they told me that this was the only car that they had available. I reluctantly agreed to take the car, but I told them to note the damage on the rental agreement, which they did. When I returned the car, they tried to say that when they rented the car to me, the damage on the fender was less severe than when I returned it! They didn't care that they had noted the extent of the damage on the rental agreement... they tried to nail me for the "additional damage". I protested this obvious shakedown, but they still maintained that I was responsible. I called the Broward County Sheriff's Office, who sent a deputy, but he was reluctant to file a report. He said that this was a "civil matter", but I told him that I wanted to file a fraud complaint. Only after I told the deputy that by brother was involved in county politics and was friends with Broward County Sheriff Lamberti, did he agree to take my report. Just as the deputy was about to take my report, the clerk behind the counter told me that they would waive any charges for the "additional damage". I told him to put it in writing, as I no longer trusted him.

After this experience I vowed never to deal with any no-name local car rental companies again.
MDJ1111 on 2010-09-29:
I should have taken the reviews that were already posted more seriously than I did. Lesson to be learned! I will never, ever rent from these people again(ACE/Blue Oval in Burlingame). The counter service was kind of like whatever, it was either attitude or just pure arrogance in the air. The same problem that the other person gave in their review happened to me. I am STILL WAITING for my deposit to get back into my checking account. Gee whiz! It should not take that many days to refund customer's deposits back into their accounts. Ace gets their money just as soon as they swipe your card. I won't even go into their customer service dept. (714) 855-2555. You will be better off renting from top agencies like Budget/Hertz/Enterprise. Good luck!
wyatt on 2012-02-02:
NEVER use a debit card to rent a car. ALWAYS use a credit card, and if there is a problem, dispute the charge. I have rented cars HUNDREDS of times and know this to be true. If you don't have a credit card, GET one.
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Ace Car rentals
Posted by on
The car was not available. They were over booked. The staff was not at all cooperative. They made us wait for 45 minutes in the line and when we reached the counter they said they are not available.


Then we ended up getting from some other car rental company.
     
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Anonymous on 2009-12-02:
How were they uncooperative? If they're overbooked, they're overbooked.
Anonymous on 2009-12-02:
Where did you expect them to get a car from?
trp2hevn on 2009-12-02:
Location would be nice!
Anonymous on 2009-12-02:
What would be nice to know is if the OP had a non-refundable reservation for this car.
PepperElf on 2009-12-02:
or if he had a reservation even?
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SCAM - Don't rent from these guys
Posted by on
AUSTIN, TEXAS -- ACE Rental Austin: their car return is unattended (no check in attendant). They claim bumper damage (sent us a photo of a car we did not rent with minor bumper damage along with another customer's personal and credit card info). We informed them that was not the car we rented. Then they sent us a photo of the car we did rent WITH IDENTICAL BUMPER DAMAGE, which was not there when dropped the car off. They sent us a hand written estimate for the damage, plus 4 days loss of use, plus $100 admin fee.... unbelievable. They hired a lawyer who is threatening to file court charges and ruin our credit rating. Save yourself a lot of Grief and stay away from ACE. Note these are local franchises so the scam my be limited to the Austin location.
     
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Soaring Consumer on 2009-05-20:
You need to fight back. Contact your state's Office of the Attorney General's Consumer Protection Division.

Considering that they sent you a picture of an identically damaged car, I bet that the picture of the damage to your car was either faked or from a previous incident that was since fixed. Or it is a picture of an entirely different vehicle.

I believe that they are trying to defraud you and their so-called lawyer is in on this scheme. I suggest you hire one and fight back with a counterclaim for fraud.

Also I suggest that you get in contact that other customer, explain your situation and how you got his information, and have him team up with you. He is probably in the same situation.
trp2hevn on 2009-05-21:
"Note these are local franchises so the scam my be limited to the Austin location."
Bentley Auto Rental is the ACE affiliate in Austin, TX.

You might also want to let the corporate offices of ACE know so that they will know what is going on with their affiliates. I'm sure Bentley Auto Rental isn't the only company that does this. Check this website and I'm sure you'll see the same story with a different company name. I agree with Soaring... fight back!

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