DENVER, COLORADO -- I had made a reservation for a large SUV as we were a party of 6 arriving at Denver International Airport. The number on the confirmation for shuttle pick up was incorrect - I had tried calling it before leaving for Denver and it was a fax number. I called the office and they said that I should call the office to request pick up when I arrive at Denver. I mentioned to them that we would be arriving late at night and the lady at the office said that it was fine.
We get to Denver and call Ace Rental - and there is no response. Finally after three tries and man responds saying that the rental office is closed and we could call back at 8 in the morning.
We had to make other arrangements and finally arrived at our destination at 5 in the morning - four hours later than we should have!
I am really disappointed!!
It has been 14 days and we have not been refunded a deposit on our debit card. Their customer service skills are poor. The 1800-622-9090 number can give "no" help, they always refer me to a 714-855-2555 number. I am waiting for them to contact me about my money. So, please don't make the same mistake. There is NO Customer focus! Add reply
Do Not Use- They Are Fraudulent
LOS ANGELES, DISTRICT OF COLUMBIA -- On March 16 they took out 3 transactions on my bank account of about 900 dollars. When I called it took 6 hours to speak with someone. They said they have no record of the transaction. I called my bank. ... read full review2 Replies - Latest reply on 04/04/2011
Do not ever rent a care from ACE. They will rib you. We rent a car from ACE and couldn't double check any damage/scratches in the car as we were in a hurry. During drop off, they told there is a small scratch under the car, which we cannot see. (This is just a minute dot scratch). A week after received a cliam stating for $500/- to pay back. When called the Claim service, they said your credit card has rental car protection plan which will cover the amount. We were surprised to know from ACE service that we have that in our credit card. They forced us to claim our credit card and get the money to pay them. That was such a cheating from ACE that they find all the information from the credit information we give and put a blame on customers that we scratced the car. PLEASE DONT EVER GET RENTAL CAR FROM ACE.1 Replies - Latest reply on 11/22/2010Add reply
FT. LAUDERDALE, FLORIDA -- This past week I made reservations for a car at Ft. Lauderdale; my flight was delayed due to mechanical issues and I was not able to pick up the car at the scheduled time.
After arriving at ACE, I was informed my reservations were canceled after two hours, and there was not another car available at the previous agreed price. I had to upgrade to a more expensive car that I did not need or want. The attendant acted as if he was bothered by having to get off his butt to wait on me. Very unfriendly, arrogant, and his use of English was terrible. I had to constantly have him repeat what he was saying because I could not understand what he was saying. Instead of having the car brought to me, he just pointed it out and handed me the key. After locating the car I could not open it; the shuttle bus driver saw I was having problems and he assisted me by activating the panic button to find the actual car.
Customer Service at this location is the worst I have ever encountered. The facility was dirty and in a horrible location. I can assure you, I would have to be extremely disparate to use this company ever again.
DALLAS/COSTA RICA, TEXAS -- Set up a normal rental in Central America, they faxed me a confirm of price which I took with me. Arrived to out sourced rental car company Hola Car rental, they attempted to increase the price by $100 totally disregarding the confirmed price I had from ACE, leaving me stranded in remote area off site late in day. Forcing me to return to airport in attempt to find another rent car company in foreign country at night. Not a good thing but I will not be extorted for money. Called the company upon return to US they had little comment, not even a "Sorry" this happened. They are a Scam in my book.
1 Replies - Latest reply on 05/04/2011Add reply
This sort of thing happens frequently in Latin America, Gringos are stranded, don't speak Spanish, scared and thus will pay the increase. I did not, I have been here before. Leaving tourists stranded in remote area at nite is BAD Business, this is a SCAM,. Beware!
Do not rent from them
LAX AIRPORT, ILLINOIS -- Rented @ LAX airport, they provided me with the worst auto, I have ever rented in my life, and I am 47 y/o. Pure fraud,, the charged my credit card a deposit, of $300.00 and provided me a receipt, credit, ... read full review4 Replies - Latest reply on 03/27/2011
The car was not available. They were over booked. The staff was not at all cooperative. They made us wait for 45 minutes in the line and when we reached the counter they said they are not available.
5 Replies - Latest reply on 12/02/2009Add reply
Then we ended up getting from some other car rental company.