Ace Cash Express

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collections department
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IRVING, TEXAS -- a representative called my home at 2pm I went to get receipts. I asked what numbers she needed from the receipts and she hung up on me. I called back four times and she hung up each time because I could hear background noise and the fourth time she answered me I asked her not to yell at me since I wasn't yelling at her but she wouldn't hear of it.I hung up and called again hoping that she had calmed down. I just wanted to get the matter resolved I have the proof so what was the problem. I have a copy of the whole incident on tape. This was very unprofessional. Is this the type of people you have working for your company.

To help keep me as a potential future customer, I would like the following:

Have your employees go through anger management. This is a job where employees are supposed to use tact and take control of the situation. I want an apology I didn't deserve to be treated that way .

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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User Replies:
Anonymous on 05/11/2002:
OK, 1st off, there is more to the story here. Be honest. We are talking about a check of some kind here right? If that is the case, you need to realize that they are doing YOU A FAVOR by even contacting you to request resolution. Any bad check is a Misdemeanor/Felony depending on the amount, and some of these companies just turn it over to the local police for payment. So if I were you I would deal with it, and pay them.
Anonymous on 05/11/2002:
It is amazing how some of you people write about yourselves on this site....Companies like this deal in high risk clientele, and are a constant target of thieves and fraud. You think that they really care what you think about their attitudes.. Why are you dealing with a check cashing company anyway...?? If you are such a great customer why not deal with a real bank???
You screwed up and you know it....
knowit on 06/11/2007:
Just because someome owes money doesn't mean they have to put up with rude, disrespectful collection agents.
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