Terrible Return Policy
BATAVIA, ILLINOIS -- I recently purchased some items in Denver when I was visiting my daughter. She didn't have enough money to cover the purchase, so I paid for it. Returning to Chicago, I brought along the items that she ... read full review25 Replies - Latest reply on 01/01/2014
Unreal Behavior by Employees
LANTANA, FLORIDA -- One day I looked online at the acehardware.com site for a pipe repair/wrap and located none. Within the hour I went to my local Ace Hardware store and bought some Ace weld/putty. When I opened it to use ... read full review6 Replies - Latest reply on 10/29/2011
HERNANDO -- I went to the Ace Hardware on Florida Ave., Inverness Florida to return an item and look for a screw fitting. I was verbally abused by the store manager because I was unable to give him the answers he wanted. He became very angry and eventually threatened with body language and order me out of his store. To me it was bodily threatening behavior. Ace Corporate Office apologized for his behavior gave me a $25 gift card and said they could take no action against the store. Since that event I have heard many other golfing buddies complain about this store.1 Replies - Latest reply on 01/04/2014Add reply
Rude and Useless Employees
GREEN COVE SPRINGS, FLORIDA -- Rown & Cartwright ACE Hardware in Green Cove Springs, FL is an ABSOLUTE DISGRACE to the company name, and the community! I have been a customer of ACE Hardware throughout the country. Everywhere else, ... read full review1 Replies - Latest reply on 09/30/2013
This is the second sprayer I buy in 4 yrs and the metal wand that extends has always had pin holes in it. The problem is Ace does not make a wand to buy, u have to buy a whole new set up which costs $45 and it is not fair that you can't make an applicable wand to purchase. 1 Replies - Latest reply on 07/10/2012Add reply
CORONA, CA -- 3.5 weeks ago I purchased a Toro Trimmer from the ACE hardware store in Corona -- I have been doing business with this store for over 20 years.
The trimmer began to break and fall apart after 3 weeks ... read full review15 Replies - Latest reply on 08/07/2010
I recently ordered. when they came in I noticed they needed drapery pins. so I called Ace hardware to see if they carried them. I was surprised that the young man I talked to actually knew what they were. so my faith in the younger generation has improved 4 Replies - Latest reply on 10/29/2009Add reply
MEDFORD, MASSACHUSETTS -- I have numerous home improvement projects and have frequented Ace, Home Depot, Lowes and local hardware stores. Ace always has a superior selection of tools and products. Their staff is always courteous, offers assistance, and is knowledgeable of their products. I have even special ordered products which were promptly delivered and I was notified of their delivery to the store.
1 Replies - Latest reply on 08/18/2008Add reply
Recommend this store over other "home improvement centers. The stores in our area do not carry large items such as lumber, but I would prefer to visit the lumber yard for these items anyway.
Local Store Returns and Exchanges
GRINNELL, IOWA -- Is it Ace's policy not allow returns or exchanges from one Ace Hardware to another? I shopped at an Ace in Illinois on a trip and bought an inexpensive remote control that did not work. I tried to return ... read full review4 Replies - Latest reply on 12/10/2007