VANCOUVER, WASHINGTON -- I bought a pipe fitting from Ace Hardware in Salmon Creek, WA to hook up my outside line (for the hose). When my husband saw the fitting, he noticed that the turn knob kept turning and wouldn't tighten. However, not being plumbers, we thought it must be OK, it's brand new. Anyway, it did turn out to be a problem, because after we put it on the water WOULDN'T turn off and was gushing everywhere. Thinking that there was something else wrong with our plumbing, we had to call a plumber and $140 later, it turns out that the pipe was defective.
Thinking I was totally justified returning something that was defective, imagine my surprise when the owner would only keep repeating to me that the pipe had been "tampered" with and he couldn't take it back. Not only that, but he was rude as well. I only wanted by money back, which was $30 for having something on their shelf that could cause such an expensive problem...they should pay for the plumber too! I'll never go back, the owner of this particular Ace Hardware is a cheat.
ALOHA, OREGON -- My husband purchased 2 items from Ace Hardware in Aloha, Oregon over the past several weeks. I took the items back to ACE for a return as we never used them. The items have the ACE name printed right on the packaging. When I entered the store and handed the items to the checker and told her I wanted to return them, she told me that she could not refund my money because she didn't find the items in her computer, EVEN THOUGH THE ACE NAME WAS PRINTED ON THE PACKAGING.
She called a store manager who told me that since the item could not be found in their computer they could not refund my money. He also said that I could not prove I bought the items from his store. In other words, I was a liar. BEWARE CONSUMERS! REGARDLESS OF WHAT ACE SAYS REGARDING CUSTOMER SERVICE, THEY DON'T HONOR WHAT THEY PROFESS.
PALM COAST, FLORIDA -- I purchased a six-foot piece of 1/2" rebar at the local Ace Hardware. The price was $10.99 plus tax. I thought that this price was way too much but I had to have it then. I went to Home Depot and Lowe's and the price for a 10-foot piece of rebar was $4.82. To me Ace's price was highway robbery.
MEDFORD, MASSACHUSETTS -- I have numerous home improvement projects and have frequented Ace, Home Depot, Lowe's and local hardware stores. Ace always has a superior selection of tools and products. Their staff is always courteous, offers assistance, and is knowledgeable of their products. I have even special ordered products which were promptly delivered and I was notified of their delivery to the store. Recommend this store over other "home improvement centers". The stores in our area do not carry large items such as lumber, but I would prefer to visit the lumber yard for these items anyway.