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ACER- Poor Repair Facility
By -

TEMPLE, TEXAS -- I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non-working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER. They must think I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again.

New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks without my laptop so far, and thousands of FEDEX miles traveled. I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem.

I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

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My Acer Laptop Won't Turn On
By -

This is our first PC in our home. We have 3 Macs... It was purchased when Circuit City was about to close, around Sep or Oct 08 for about $400 after rebates. I thought I got a good deal. Not even a year and the computer simply won't turn on... Tried everything: disconnecting cable, removing battery, nothing will turn on the computer after going to sleep or sometimes after we close the lid. Customer service says that the problem is a known issue and that there is nothing I can do except disconnect the computer, remove the battery, hold down the power key for 30 secs then reconnect it, then turn it on.

What type of answer is that? Now we leave the computer all the time as we never know when it's maybe going to die for sure. I am very sad that we did not purchased a MacBook again, pay for a cheap PC and you will get that, a cheap performance.

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Acer Aspire S3
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHNOM PENH -- I am living in Cambodia and I bought a new laptop computer Acer AspireS3 just six weeks ago. I found out the color of the monitor (Resolution) is more shade, more white compare to other computers. When I compare my new computer (AspireS3) with my previous computer (HP ProBook) the color differences are well visible. My job is mostly related to Website designing. I am very much concern the color resolutions of the computer. Since I am not very professional on the computer field, I brought the computer back to shop (According to them they are Acer Authorized Dealer to Cambodia) where I bought my computer.

According to the technician of the shop, my VGA is not support with the window-7. So, I installed the Window-8 deleting my window-7 license version. However, the resolution of the monitor is not gave any changes. The shop re-installed the Window 7 License version. The shop technician told me that my computer color resolutions are the same in comparing with the other computers (only Acer AspireS3). But he told me that HP computer colors are much better than the Acer.

Since the computer purchased not more than 6 Weeks and it is still under the warranty period, I asked the shop whether there is any possibility to change my computer to the new one. They did not agree to do it. As there are no any other options, I asked them to buy my computer back under a reasonable price. They agreed to buy the computer back with offering me only 350 US$. I did not agree with them since I bought the computer in the same shop within the price of 850 US$. So, I am writing this to ACER company consider they will have other options.

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Absolute Rip Off
By -

GRAYLING, MICHIGAN -- ACER LAPTOPS HAVE SUBSTANDARD CAPABILITY - SCREENS BREAK, KEYBOARDS ARE NOT RESPONSIVE, BATTERY LIFE IS 20 MNS, THE LIST goes on and on. Then you call for help and they want 200.00. This is the worst company I have ever dealt with and would NEVER deal with them again. They could send me a dozen replacements and I would send directly to a junkyard where they came from.

Lesson learned - do your homework, do not be attracted to a low price. Try calling these scam artists and see what they say, they won't be doing business in my state much longer. Attorney general is already investigating and ACER - will not exist in another year. What a disgrace.

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Acer Laptops
By -

I purchased an Acer in mid 2009. I've had probs from the beginning, yes, of all places, WALMART. They wouldn't take it back, I had phone number where to send it, paid that price, then described the probs, it would just go dead, finally they put in a new motherboard, got that back, seemed OK. It was a place in Temple, Texas by the way.... just in case someone wants to know... then, the back light went out, by then the warranty was out. Had to pay dearly to get that fixed.

But after that, the cursor ''floats". What I mean, in typing to someone, the cursor all of a sudden, jumps to where it wants to. I have to back up, delete where it went, start my letter again, AGAIN, AGAIN, to where I won't even use it. Why in the world didn't I check those computers from the beginning. It's a ASPIRE 5315-2326. When we travel, it's good to keep up with folks, but when typing, it where I get so friggin' mad, I just give up.

All other things, such as the DVD player, etc, seems OK, but don't use it that much. It's mainly for wife doing genealogy when we are traveling. It's the worse I've ever seen. My home computer, a Sony, I've had it since 2001 and had only a few problems, generally just from use. Sorry I ever bought this and spent so much money on it. VERY DISAPPOINTED.

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Customer service is abysmal.
By -

I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do business. I will never do business with this company again. Very infuriating.

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Acer Warranty/Support Sucks
By -

For all who wish to buy an Acer laptop!!!! Stop and think twice. Acer will not warranty the new 3d glasses or screens. I purchased a state of the art 3d laptop computer. It was only 5 weeks old when the glasses developed a crack in the right lense. Defective workmanship.

The frame is cracked and the lens or glass piece is damaged. I did not break them as I bought a hard attache case to keep everything in. When I opened the case the glasses were damaged. Acer will not go good for them even though they were five weeks old. I have email after email in conversation to Acer and they would rather lose sales than to make one customer happy. This is my second and last Acer laptop I will ever buy. I hope everyone in the computer business and computer purchase will reads this and so Acer will get a black list.

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Do not by Acer products
By -

I strong urge anyone buying a laptop to steer clear of the Aspire line and away from Acer altogether. I purchased this thing from Wal-Mart around the end of last year as the result of a promotion the store was having. I do understand that the low price meant that I was not getting a top of the line machine, but I did expect something that worked better than some of the 3 year old laptops that I have as back ups.

This has turned out the be the slowest and worst performing machines I have ever owned. My biggest problem is that I cannot use any multimedia capture card with this unit. I have tried several different brands and none of them work.

They work on every other brand but this one. So far Acer has not resolved the problem and I may be forced to go out and get a new laptop for the sole purpose of running the external multimedia cards. I have been getting a lot of feedback that buying an Acer product was a huge mistake and I can say that I fully agree with the comments. Avoid Acer like the plague.

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Beware of Warranty Restrictions
By -

I recently bought an Acer E-Machines netbook to help my daughter with her exams. It packed up only after a couple of months - the screen started to flicker and eventually fail completely. It was sent back for repair under warranty but then received a letter from Acer asking for nearly £100 to fix it. When I queried this I was told that certain hardware elements are not covered by the warranty and this includes the screen.

So, I'm now £200 out of pocket for the original purchase from Tesco Direct, my daughter has lost the use of the netbook​ and I can't afford the repair. And to add insult to injury they want me to pay for the cost of returning the faulty machine to me. I would warn anyone considering an Acer E-Machine product to tread carefully. They are comparatively cheap but in my opinion, as an organization completely void of scruples (let alone customer care or after sales assistance).

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ACER Products Suck, ACER Technical Support Sucks Worse.
By -

Bought an ACER 3100 laptop computer. It got a bad virus that shut the entire thing down. I then ordered the recovery CDs from ACER. They sent them but when my computer started back up everything was in Spanish. I contacted them again and they said my computer's serial number corresponded to a Spanish unit and there was nothing they could do.

I escalated the issue higher. After a dozen emails, calls to six different toll-free numbers and several weeks of trying I was asked why I waited so long to complain! Ridiculous! I was finally told that it wasn't their fault that I bought a Spanish computer. I didn't know I bought a Spanish computer, everything in it, the instructions, etc. were all in English, it operated originally in English. So I'm stuck with a worthless computer. Thinking about buying an ACER? Think again, there are much better computer companies out there with much better customer support. BUYER BEWARE! I'll never buy another ACER product again and I urge you not to as well.

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ACER Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 10 ratings and
52 reviews & complaints.
Contact Information:
ACER
333 West San Carlos Street Suite 1500
San Jose, CA 95110
408-533-7700 (ph)
www.acer.com
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