I was told I could repair the hard drive and send back the old one. I asked if I could have that rushed to me and said yes. Then after charging my card (hold for 110 dollars) I was told I could not have that shipped overnight. I calmly asked why and got some weird response that made no sense. I calmly cancelled the order and was given confirmation. It has been a week now and they had not taken off the hold on my card. I was told in no uncertain terms that it would be a month before those charges would be dropped from my card. This is not how you do business. I will never do business with this company again. Very infuriating.
For all who wish to buy an Acer laptop!!! Stop and think twice. Acer will not warranty the new 3d glasses or screens. I purchased a state of the art 3d laptop computer. It was only 5 weeks old when the glasses developed a crack in the right lense. Defective workmanship.
The frame is cracked and the lens or glass piece is damaged. I did not break them as I bought a hard attache case to keep everything in. When I opened the case the glasses were damaged. Acer will not go good for them even though they were five weeks old. I have email after email in conversation to Acer and they would rather lose sales than to make one customer happy. This is my second and last Acer laptop I will ever buy. I hope everyone in the computer business and computer purchase will reads this and so Acer will get a black list.
I strong urge anyone buying a laptop to steer clear of the Aspire line and away from Acer altogether. I purchased this thing from Wal-Mart around the end of last year as the result of a promotion the store was having. I do understand that the low price meant that I was not getting a top of the line machine, but I did expect something that worked better than some of the 3 year old laptops that I have as back ups.
This has turned out the be the slowest and worst performing machines I have ever owned. My biggest problem is that I cannot use any multimedia capture card with this unit. I have tried several different brands and none of them work.
They work on every other brand but this one. So far Acer has not resolved the problem and I may be forced to go out and get a new laptop for the sole purpose of running the external multimedia cards. I have been getting a lot of feedback that buying an Acer product was a huge mistake and I can say that I fully agree with the comments. Avoid Acer like the plague.
I recently bought an Acer E-Machines netbook to help my daughter with her exams. It packed up only after a couple of months - the screen started to flicker and eventually fail completely. It was sent back for repair under warranty but then received a letter from Acer asking for nearly £100 to fix it. When I queried this I was told that certain hardware elements are not covered by the warranty and this includes the screen.
So, I'm now £200 out of pocket for the original purchase from Tesco Direct, my daughter has lost the use of the netbook and I can't afford the repair. And to add insult to injury they want me to pay for the cost of returning the faulty machine to me. I would warn anyone considering an Acer E-Machine product to tread carefully. They are comparatively cheap but in my opinion, as an organization completely void of scruples (let alone customer care or after sales assistance).
Bought an ACER 3100 laptop computer. It got a bad virus that shut the entire thing down. I then ordered the recovery CDs from ACER. They sent them but when my computer started back up everything was in Spanish. I contacted them again and they said my computer's serial number corresponded to a Spanish unit and there was nothing they could do.
I escalated the issue higher. After a dozen emails, calls to six different toll-free numbers and several weeks of trying I was asked why I waited so long to complain! Ridiculous! I was finally told that it wasn't their fault that I bought a Spanish computer. I didn't know I bought a Spanish computer, everything in it, the instructions, etc. were all in English, it operated originally in English. So I'm stuck with a worthless computer. Thinking about buying an ACER? Think again, there are much better computer companies out there with much better customer support. BUYER BEWARE! I'll never buy another ACER product again and I urge you not to as well.
My plug to my Acer (where you plug it into the laptop) got really hot and it got harder and harder to charge the battery. You had to turn it a certain way. The stupid plug finally got so hot it melted. So I called Acer and they said it was the cord so I had to order another one that I had to pay for. When I got it did the same thing so I sent them the laptop. The sent it back saying I had spilled something on it (which I did NOT) and refused to fix it unless I paid them $300 for repairs. When I got it back they didn't even snap it back together right. I'm still trying to find someone to help me fix it because it's now out of warranty... My online business has been run into the ground because I cannot be there so I have lost a lot. I am really cheesed off!
We purchased an Acer computer that has stopped operating. There was no operating disc included with the computer and the company is holding access to my operating system hostage by demanding that I pay them $35.00 for a repair disc, even though this computer is under warranty.
I have paid for an operating system that I no longer have access to, most computer companies, at least, provide you with the copy of Windows that you purchased with the machine. I feel this is fraud and should be pursued in a court of law both civil and criminal. I will be forced to purchase another operating system and possibly a hard drive and any other damaged hardware and software that has failed. Do not purchase anything with the Acer name, unless you enjoy doing business with criminals.
I bought an Acer aspire less than 6 months ago, the battery started getting hot and I would have to shut it down so it would cool. The battery would get hot within 2 hours of turning it on, and never would show 100% charged. While using it one day I started smelling burning wire smell and immediately shut it down, when I picked it up it shocked my left hand, that's when I noticed that the plastic cover on the battery was cracked on the left side.
When I turned it on the next day my screen was a split screen, a computer tech I know told me the crack was from the battery overheating and that I had a bad battery, the split screen was also caused by the battery overheating, he said the left side is where the graphics card is located. This person is also an Acer dealer, he said my warranty should cover it.
I tried to go online to Acer's online service, and the website does not work, I called the service line, only to be told it was my fault the battery was bad, and I would have to pay $190.00 to fix it, the warranty does not cover damages that are my fault. This jerk told me I overcharged the battery, **, I never charged it for more than 8 hrs. Acer company is crooked, I guess you get what you pay for.
MUMBAI, MISSISSIPPI -- I got my new Acer laptop (5738Z) from Saudi Arabia last month from an authorized dealer without an OS loaded. After starting there was no sound in the speakers, headphone if connected works. One fine day the voice got activated but for some hours only, till now same. Yesterday I saw a black mark with a light reflecting within on my screen. There is no sign of any accident or feel of it. Called CS of Acer, they will charge me for both registration and work thereafter. International warranty Acer claims??? I don't feel like using it rather repenting why I opted for Acer. Can some tech of Acer help me in this case? I am from Mumbai.
CLEARLAKE, CALIFORNIA -- This laptop cost me 698.00. I have not been able to get anything right since I got it Nov. 2009. First the DVD stopped playing then my administrator password was rejected, now my laptop power lights come on but black screen, no sound, no ACER sign when booting, nothing. Someone help me if you know what to do about this. I'm pulling my hair out over here. I've only had this a year and a half. I just started using it Dec. 2008. I hate that it's so messed up. Screen is nice laptop is nice if it will ever work right.