EAGLE MOUNTAIN, UTAH -- I am not going to write much about paying to be a part of the company. I will say that they do not disclose everything before you pay. They tell you that you will make your money back and then some in the first year. They don't tell you that you have to get so many services in your home and out of your home to get it along with using a self-pity tactic to get services. I am a nurse, not a sales person. They said I wouldn't be selling anything but asking my family and friends to help me with services they already have.
Another thing, the services are more expensive going through ACN than the way my family gets them. When I brought this up, they said your loved ones should get the service through you even if it is more expensive because they love you. WHAT?
Now on the services. I signed up for TV, dig phone, and cell. The TV company was great. The dig phone service bill was going up every month very subtly. Last month they got my service mixed up with another customer. They turned off my phone and charged my account 91 dollars.
At first they argued with me that I cancelled it or someone else did. I told them I would know if I cancelled my own account. I also told them that I was the only one on the account so no one else should be able to cancel it. I was so frustrated with them arguing with me that I cancelled the service and asked for a refund. They told me I would get my money back the next billing cycle. I just called them because I have not received the refund and it's 6 days after the billing cycle. They just told me that I would get it the next billing cycle. I told them I want it now, it's already been a month. They said they will put a request in for 3 days.
I also had cell service with them. The phone I received was broken when I received it. The touch tone face was halfway off. My husband's and my phone had problems calling out 2 weeks after getting them. They also would call people randomly while sitting on the counter. My husband is a firefighter/paramedic and needs GPS to find addresses to his calls. His GPS would glitch and would send him to another place or say it could not find the address.
So I would say don't sign up to "own your own company" with ACN and do not get their services. If you are with Verizon, you can get a better deal with Costco and they have great return policy. This is the same with any of the services. When the guy came out to set up our TV, he said he hates dealing with ACN people because they never tell their customers exactly what they are getting into.
CALIFORNIA -- I purchased a cell phone through ACN to help out a family member that just signed up with them. I should have known in the beginning there was going to be problems but I overlooked it. When I first ordered my phone, I wanted to make sure that I could transfer my current number to the phone. I was told yes, that wouldn't be a problem so I ordered the phone.
It was about 3 weeks since I placed my order and I hadn't received the phone. I went through the email - where is my order - and received no response. So after another week which ended up being a month total, I called them just for them to tell me that they no longer carried that phone and I needed to choose a different one. I was bothered why nobody called me and tried to cancel at that time, but was told I already paid for the phone.
So now at this point I am feeling forced to buy the phone. Their prices had changed at this point and since I was giving them anymore money, I had to settle for a Galaxy 4 Mini. When I received the phone, I called to get my number transferred and was told that I couldn't because when I buy the phone, it already comes with a number. I told them I was told I could change the number and I was told that if I changed my number, I would be charged for making changes to my account in the first 90 days.
I then asked why I was being charged separate from my phone bill for my insurance and they told me that's how it is. Moving forward 8 months later I lost my phone. I called to figure out what I need to do to replace it just to find out my phone was not covered because the insurance company they had went out of business.
No one ever called me to let me know there was an issue with the insurance and I gave permission for the payments to be taken out automatically monthly. When trying to figure out what needs to be done, every number that I called for ACN said it was not their problem - they would give me another number two of the numbers that they gave me were bogus. Long story short, I ended up having to pay full price to get a phone because I couldn't cancel my contract with the carrier that was separate. My advice is don't use ACN, they are misleading and their customer service is awful...
BRANTFORD, ON -- I signed up with ACN from a friend's referral in March 2013. Tired of big companies nickel-and-diming me to death I looked into it. Dude who came told me it was contract for 1 year. I said "no, I'm not signing a contract for a year, what if I don't like it?" He said, "not a problem I'm sure we can make it work. If you don't like it I will take care of it for you." So I agreed and signed on. Paid $114 for modem to run my internet and phone line through. Dude told me I will get $100 Visa card back and really it's all paid for, no loss. Neglected to tell me to register online so I can receive the $100 Visa card before first 48 days are up. So I missed the Visa card. Tick me off.
Our first month of service from ACN was horrific. They said they were using Ma Bell lines and that the switch would be easy, it wasn't. The modem kept dropping and we were left without phone or internet for days at a time. My son's worked it through with an ACN tech on their cell phones and he walked them through a procedure that will reset their modem. Worked for a week, next time we had some rain or wind, boom...lines down again for 3 days before we could get a tech on a phone to help us fix it. We tried resetting the modem, didn't work.
Finally get a tech on the cell phone and he says we need a new modem. Another week goes by and we finally get the new modem, get it set up and internet and telephone working fine. I look at calendar and realize we are paying $38 for internet, $38 for phone and have only been able to use them for 2 weeks out of a month.
So I call and complain that I am being charged full usage when I didn't get usage for half the month. I give them the dates the lines went down, when they got fixed, and I repeat this to two different people until finally I get a credit of $38 on my account. I ask about the taxes and am told that it will forward to my next bill and taxes will automatically be included in the credit. So I wait.
21st of the month is when they take the money from my bank account totaling $86/month. They take $98 this time so I call them up to find out why. Can't get through to them. Every time I am on hold, music playing in background, I get cut off and busy signal comes on. I dialed them three times to get someone and kept getting nothing.
So I go online to the chat feature and finally get someone to talk with. I am wondering who I am speaking with because they don't sound particularly smart and keep giving me the same responses. Nothing is making sense. So I explain the problem...overcharged...not given the credit I was promised and I wanted my money back.
Once I give the chat person the total I was over charged...she says it will come back on my next bill. I say to her, "that's what I was told the last time and you overcharged me an extra $10 for a late fee on a bill that is paid the day after I am invoiced through automatic payments." She keeps repeating the same statement. So I ask her... "Are you a robot?" No answer. I think their chat feature is computer software set up to only respond to specific questions.
Next day I call ACN again, wait on "forget" for 20 minutes until finally a real person comes on. I explain everything again and they say they will credit me the overcharges. I asked about the taxes and say to them, "I don't want the credit on my account because I can't trust them to follow through, I want the credit put back in my bank account just like they take it out. They tell me I will get all my money back and everything will straighten out.
Next week I find a $48.00 credit on my account which is great but what a hassle to get it back. I still don't get the full payment because I was charge the full 86 (supposed to be 43) and then charged an extra 10 bucks for late fee, plus the taxes on all of that. Meanwhile, we are almost 3 months into usage of ACN products. Every month I call and complain to them about my invoicing. No results, just same stuff... "it will be credited on your next invoice" and I am practically yelling into the phone that they keep saying that, but it's not happening.
Fast forward to September. My landlord is selling the house, I got to move and I end up living with a friend. I call to cancel ACN and am told that I will be charged $112.00 for breaking the contract. I argue with them and say I'm not paying it because it's not like I have a choice here. I cannot transfer my account to my friends house so I have to cancel. I get no results from ACN Canada customer service.
I call up my sign-up dude and explain the situation. He says he will look into it. Never heard from him again until I call him up 2 weeks later and ask what is going on. He starts to argue with me that I need to take my account with me and put in another line where I am staying, this will stop the contract breakage. I start to remind him of our conversation at the start of all this and say that he's lucky I stayed on because I didn't get my 100 Visa card either. Anyway...he starts trying to get me to give him my friends numbers so he can bother them with a call, that might stop my cancellation fee. Total **!!! I hang up.
I call ACN and tell them I'm cancelled and not to take anything more out of my account until I get a final bill from them. OMG! They take $46 dollars one week before they are supposed to, then proceed to take another $56 and $48 1 week later. I'm totally pissed now. I call sign-up dude again, start to rave into his ear and tell him I calling Better Business Bureau and Consumer Affairs Canada if this doesn't get solved immediately. I put it right back into his hands, give him all the data from March onward, the overcharges, the figures I've come up with for taxes charged on late fees I never had, extra charges. I'm freaking on this guy. He says he will take care of it.
Finally I get satisfaction and am told that I will get a $48 dollar credit to my account and that is the end of it. I accept because I'm tired, and don't want to mess around with them anymore. I print off my return shipping label, package their modem and ship it off to them. I mailed it October 14, 2013 Canada post, with signature required and receive an email from Canada post on October 21 telling me ACN received the modem and signed for it October 18, 2013. I'm happy, they are happy, I am walking away from all of this and never using them again.
But wait!!! I get an email end of October saying they haven't received the modem yet. I return the email and give them the tracking number telling them they have it...look around again for it. Nov 12 I get another email stating they have not received the modem and that this was my 2nd notice and they will bill me $65 for unreturned modem. That wasn't hard to clear up as I still had the email from Canada post, which I knew I would need to keep to prove I returned it, and once I got through the lines to a real person, he was personable and helped me clear it up.
My recommendation: ACN is not a good service. There are problems with the modems, the lines don't react well and you get static and noise through the lines. Billing is terrible and I don't think real people actually man the chat lines, if they are real they don't speak English well enough to solve problems efficiently.
They deliberately not mention taxes to you so they can keep the tax after they play with their books and take your charges off and do all kinds of sneaky little things like that. They demand automatic withdrawal, which is always bad and I will never do it again. You have control over what they take out, when and why until its already gone. Then you have to pull teeth to get it back. It's just not worth the mediocre modem and telephone service they provide. They use Bell Canada lines and there is no reason those lines should be that full of static and dropping all the time. It's their equipment. Terrible stuff. I would never recommend them to anyone.
I'll tell my ACN story without intentionally making ACN look bad, just so you can judge for yourself what it is like to be involved with this organization. In early 2010 I was recruited by a family friend whom I respected. He had just joined through another man that was a friend of his, whom then became my "upline mentor."
He had been independently wealthy, but not because of ACN. In fact, he hadn't profited yet from ACN in the year he had been in it. From what I gathered, his previous business was no longer profitable so he turned to multilevel marketing business opportunities. He told me that he and his wife had unsuccessfully sold health-food chocolates through a multi-level company, and had now switched to ACN which they thought was better.
I had been told by my friend to show up to this guy's place to look at some cars. But after some verbal probing, my friend admitted that this was just a ruse to get me to sit in on an ACN prospects meeting. Out of respect for my friend, I attended. There were about 6 people who showed up to the "personal business reception" (meeting) I was at.
Nobody was even remotely interested in the proposal besides me, even though I personally thought it was an interesting business opportunity. I didn't sign up right away and went to some more formal meetings before signing up. I was pressured to sign up before the end of the month based on the "promotion" they were running. Turns out, they have a promotion every month and just use that as a tactic to pressure recruits into signing up. They apparently want you to feel like time is running out so that you have to join now!
I signed up anyway and got qualified by purchasing a video phone under a two-year contract and the $30/month "business assistant" and a new cell phone. The video phone didn't really work very well and couldn't dial basic phone numbers, so I couldn't use it, even though I was locked in paying an additional $40/month for two years! My mentor tried to get it to work and he couldn't fix it either. That made me lose confidence in ACN's so-called "flagship product" the video phone. It simply didn't work. How was I going to expect people to use this in place of their current home phone if it doesn't even work? Never got the answer to that.
Next came the nuts and bolts of being an ACN rep--recruiting. At this point I was told to draw up a list of everyone I know and call them and invite them to my house for weekly recruitment meetings. I told my mentor even before signing up that I didn't know many people because my family doesn't live in this state and I haven't lived here very long, and that I was concerned I wouldn't be successful in ACN as a result. He said not to worry because I know more people than I think (so he said).
This is where things started to go downhill. I was only able to get a few people to show up to meetings, and half of them were confused as to why they were even there. Nobody in any meetings showed even a remote interest. My mentor and his wife put a lot of effort into helping me with this, but they succeeded only in alienating the people I knew.
He'd tell me to give him their number so he could call them, and I advised him that probably wouldn't work based on what I knew about the people in question. He said he knew what he was doing and told me to follow the "system" and never judge people ahead of time based on whether I think ACN would be right for them. He tried calling a few people and they were annoyed by his approach and told him to leave them alone.
I continued to be positive and was not deterred by initial failure. I continued going to the weekend meetings and was discretely talking to people at my day job about ACN trying to get them to meetings. My co-workers quickly caught on to what I was doing and began making fun of me at work about my involvement in this "pyramid scheme". It got so bad that even after I stopped talking about it, they continued to make fun of me about it, creating awkward and inappropriate situations for me at my work.
I told my mentor this and he told me I need to find a new job. I guess he didn't realize this was my livelihood and I couldn't just up and quit. Once he realized that most people I knew were broke and didn't have any extra money to spend on ACN, he said, "No more broke people." I didn't really know what to do about that because I only know who I know, which I told him that from the beginning.
While this was going on, my mentor was still actively recruiting others in addition to me. One guy he signed up at the same time as me, but that man decided to get his money back a couple days later. The only other person the guy who sponsored me brought to a meeting was his friend who was such a severe alcoholic that he had to leave the meeting early to go get a beer. My sponsor then stopped participating in ACN altogether after that. But I still held strong, not giving up and stayed positive as my mentor kept telling me to do.
There was one prospective recruit that I was hoping to get signed up under me. She was very open to it at first, but apparently read about it online and determined it was a scam. She then got frustrated the next time I called her and told me to stop hassling her or she would report me. This woman was my own mother.
My roommate made fun of me from the beginning, and even tried to belittle me during some of my meetings to embarrasss me in front of my guests and mentor. I began to think the people I knew were just mean-spirited, but then I realized this was just how people naturally reacted to multi-level marketing and what they viewed as pyramid schemes--and they are highly skeptical, negative, and unhelpful as a result. Everyone who was in ACN that I talked to, even my mentor, told stories about how people they knew had done the same things to them. It's something everyone has to deal within this business apparently.
I had tried to improvise and do things that I felt would optimize my chances of recruiting people, but invariably whatever I did my mentor told me was wrong. Even when he did it his way and the outcome was worse. He kept saying to trust the system, which I continued to do to no avail.
When I watched him present to my recruits, it was like watching a robot with a plastic smile. It was the same formulated sales pitch over and over and to be honest, it felt like a sales pitch from a sleazy car salesman. He'd spend 90 minutes on something that should only take 30 minutes and the people would be squirming in their chairs while eyeing the door just waiting for him to stop talking so they could leave. Meanwhile he would be continually be going over mundane details pointing to figures on a small sheet of paper that no one could really read clearly from the distance they were seated. It was just plain awkward in my opinion.
My last hope was to get my girlfriend to sign up under me. She had a big family and a lot of business contacts which would have been a great asset with a lot of potential. Unfortunately she was convinced by her friends and family not to join, and we broke up soon after.
When finally the people I thought I could count on most to join didn't, I became incredibly frustrated and disheartened and was tired of wasting all this time just to lose more and more money. I had my mentor telling me one thing and everyone else telling me another, and I was trapped in the middle and forced to absorb the strain from both ends. I think my mentor caught on once he realized that even my own girlfriend wasn't joining, and he stopped contacting me. Probably as much cutting his losses as it was him realizing I was done with him and ACN.
I did ACN for about two months actively. During this time I was pressured by my mentor and his wife to go to weekly and quarterly meetings. The weekly meetings became pointless once I was no longer able to get even one person to go with me. The quarterly meetings were huge seminars held in other states that cost $150 to attend, plus transportation and hotel. Even attending one of those meetings would cost me as much as it did to join ACN! And they wanted me to attend 4 of these per year!
Fortunately I didn't waste any more of my money by trying to attend these meetings, but my mentors always attended. I can only imagine how much money they spent on those things. That explains why they were so committed, and quite frankly, desperate, to make this business work. It's pretty transparent and sad once you see it for what it is and realize what is actually going on inside these people's heads.
When I joined initially I was under the impression that this would be part time and not cost an arm and a leg. It became clear as soon as I joined that this was a business of desperate people doing anything and everything they can to make this work, including not setting the correct expectations and using outright deception. I remember finding out about the $150 annual fee after investigating ACN online, and I told my sponsor about it in front of my mentor. My sponsor was shocked and said to my mentor, "You didn't tell me about that fee!"
The truth is they never tell you about it because why would you join with all these extra fees? The fees are almost unending: $499 sign up+ $150 annual fee + $40/month video phone + $30/ month website membership + 4 expensive seminars a year + the cost of marketing materials + the cost to attend weekly meetings and paying for your guests entrance fees, etc. And if you want to just cancel, cut your losses, and get out...you guessed it...another fee of $200 for early cancellation. At least I know now how ACN is able to stay afloat. They charge for everything!
Now imagine them being honest and telling you before you join about what you ACTUALLY would have to pay and what you can ACTUALLY expect? But of course they don't tell you about any of that because NOBODY WOULD JOIN if they told the truth about their business. So they resort to typical unethical sales tactics and do little more than paint you a mental picture of a pie in the sky that is waiting for you if only you would just "stay positive" and keep feeding money and time into this system.
Looking back on it, I think ACN is one of those businesses that you are either too smart or too dumb to get involved in. Too smart, in that you will not join because you will see up front how difficult it is to be successful. Too dumb, because you will not join because you think everything is a scam and don't really understand a complex business model. But either way, most people won't join. And those that do join are now left to contend with all the people who will not join for the reasons stated above.
I knew that there was no guarantee that I would make money in ACN, and I was prepared to lose all the money I put in, and I did. The business model still makes sense to me on paper, but unfortunately this is a people business, and people are notoriously difficult to deal with when it comes to this sort of business. I realize now that there are some people who should NEVER join ACN because it is not right for them. You need to know a lot of people (preferably with money), and you need to be very sociable and a good salesman.
It's unfortunate that the only qualifications to become an ACN representative are a heartbeat and a credit card, because so many people like myself continue to be lied to, manipulated, and then tossed to the side. Then to add insult to injury, they are told they failed because they gave up and were just too negative. But with all that is stacked against you when you join, most people would give up, otherwise continue to lose more and more time and money.
I am fortunate because I was able to absorb this financial loss and move on. I never signed even one person up, so I didn't have anyone upset at me after they lost their money like I did. My mentor, based on what he told me, had a long list of people he got to sign up but whom never made any money. And by "never made money" I mean LOST their money.
What's odd about that is he really didn't make much money off of them, so he really just wasted his own time. Like most multi-level businesses, most of the money he brought in went to those way above him in his upline. I recall one of the first meetings I attended where my sponsor showed up in his fancy sportscar and had got not one, but TWO speeding tickets on the way in. That's a few hundred dollars in fines right there.
Then when I was at his house a few weeks later, a process server showed up and gave his wife three more photo radar tickets he'd accumulated. This guy was clearly leaking money like a sieve due to his own personal indiscretions. I drew the conclusion that someone who is that financially reckless would probably do anything to make that money back, even if his business practices are just as reckless. Now this guy was just one ACN rep, but he was the one I ended up with. I'm sure other ACN reps have had better and worse experiences with their mentors.
It's now a year after I joined ACN and I've not heard back from my mentor since we initially stopped contacting each other. I am still trying to find a way out of the $40/month video phone service and I'll probably have to pay $200 to cancel early. So a year later and I am continuing to be drained of my money due to ACN. But hopefully I will soon be done with ACN entirely and can move on with my life.
Please note that I have been 100 percent honest about all this. Clearly I do not like ACN, but I didn't have to call it names and be belligerent toward the company or my sponsor. I figured if I put my honest and accurate account of my experience then people can read this and judge ACN for what it really is, rather than being influenced by a bunch of negative rhetoric.
LOS ANGELES, CALIFORNIA -- Here is my honest Opinion about ACN. First when you join, you are starting a business, not a job. If you can't make the distinction, don't join. Second this is not a get rich quick scheme, if you think it is, don't join. Third, you need to put in the time and effort to make the business grow, also if you aren't investing anything into your business, don't join.
Forth your residual income will be based on how much sales you make 1-10% commission based on your sales. Fifth, the reason why you recruit others is because of the simple fact you can't make $100,000 on sales per month, unless you're a god at selling. Sixth, the reason why your upline will pressure you in the beginning is because they want you to remake your initial startup fee of 499, and they benefit as well.
Seventh and final reason, if you are so influenced by what others say about the company including my review, and can't make a decision on your own, don't join. Personally for me, I think of this company as a way to learn leadership, sales, and life skills. I already remade my investment, and I'm ready to work this business long term.
ALLENTOWN, PENNSYLVANIA -- We were invited to a home in the city by a potential material supplier for my small business who claimed this individual helped him and had ideas that would benefit me. After a 45 minute drive thru Rush Hour Traffic I pulled up in front of stately home. The owner welcomed me and I was ushered into a large den where 7 other people sat waiting for a video presentation featuring an endorsement from Donald Trump. No one knew at that point why they were there.
These were intelligent business owners who were duped into coming as I was. After sitting through the 1/2 hr video and another 1/2 hr of explanation from the trainer it had to be obvious to any intelligent individual that this was just a high end Tupperware type scam. Designed to make the Kool-Aid drinkers wealthy and us suckers poorer. I politely excused myself due to another commitment. All I could think of was the other People and hope they didn't fall for this Pyramid Scheme and the deceitful way I was invited to this home.
CONCORD, NORTH CAROLINA -- I have been a business owner with ACN since December of 2013. When I first started I was working in a corporate sales position and working about 60 hours per week. When I first got started with ACN I was able to build my business part time while being a single mother and working the 60 hours per week. Within 6 months I was able to retire from corporate America and work from home with my 8-year-old little girl. ACN has completely changed my life in more ways than one. Not only has it allowed me to be a work from home mom, but I have also experienced a significant amount of growth in all areas of my life.
ACN has shown me that positive, good, driven, like-minded people are out there. Will everyone be successful? No, just like not everyone is successful in college, pro football, sports etc. It takes a certain mindset and a strong desire to Win in anything in life. Too often we look to blame an industry or a company for our lack of success. However, success is seen with the right attitude, work ethic and desire to truly make a difference. Through ACN I am able to help others be successful and it has been extremely rewarding for me.
I signed up for all the services, identified immediate ROI from my savings alone, tried them out for a bit and then promoted to my family friends and business contacts. ACN provides the environment to win. It is up to us whether we will make the choice to acquire success.
CONCORD, NORTH CAROLINA -- The same incident has happened to me as far as wanting to disconnect my services when they want! I've been told they will disconnect my Internet Services when they want and it could take up to 52 days; will continue to bill me through the processes. I told ACN reps., "If you want to give me free services that's on them but I'm not posting for it!"
They are a sick in the head company! Meaning how cruel because other big brand, known companies will disconnect immediately after requesting. Like I've told the ACN reps., "When you're talking to me or etc... I have SnapShots, good concrete phone conversations, & etc." If they ever want to go there.
VANCOUVER, BC -- ACN in Canada, and I see in the US is a nightmare!! No customer service levels, record your conversations with them as they lie, and I have caught them after I told their customer service reps and Supervisors (easier to find a 4 leaf clover than having a CS agent transfer to them). I simply told them, "I also record my conversations for training and customer services purposes".
Started off with trying to call their billing dept, after 1 hr prior to speaking to someone, most people just give up and pay online. After their threat of late payment and disconnect in Aug 12th letter, for Aug 18th, paid Aug 15th and they admitted to accidentally cutting it off anyway around the 15th. As I was out of the country on the 19th but found out that home phone was cut off from family, tried calling unsuccessfully and finally getting through on 27th. Phone fixed the 29th, but they "accidentally" kicked me off my Telus internet!!!
After 6.5 hrs logged on 3 calls that week (keep track), massive run around, and their avoidance to transfer me to a CS Supervisor, noted all agents names and employee numbers (keep track) as I was able to note their empty promises, lies, and outright denial of following my requests. Run!!! Their services are unreliable as they do not have a good system for disconnect or reconnect of services, cannot get any restitution.
After 7 hrs of total conversation time, I finally got 1 month credit from the supervisor, as prior they would only offer per diem that officially I called them, 27th, to uptime, 29th. $29.99/31 x 2 days - a joke (!!) for my 7 hours of wasted time, financial loss, aggravation and credibility loss with callers for 2 weeks for "the number you called is not in service".
I registered the complaint with the CRTC and they gave me the following complaint method below as I encourage all to do so. I also called Telus to get reconnected tomorrow, and had them ACN supervisor confirm that if I disconnect 2 days before billing period (Sept 27th). I will just pay for the Sept month and nothing more, as I don't believe I signed a contract, and he is on record with me in saying that there will not be any further charges.
My GF who was approached by a "friend" in March to become an ACN representative for $500 is now quitting based on this service level scam and the desire to not have any of her friends go through the same. I guess their $500 sign up and annual dues is the way the screw their own business associate, as there is no financial justification than multi-level commission rip off to justify these fees.
ONTARIO -- A friend of us told us about this company and gave us a demonstration of the Video Phone. Having most of our family in other provinces and countries, we really liked the idea of being able to see them. We were told that if we were to transfer all the services, 2 phone lines and the internet we would get a discount and that the service was going to be the same or better, at least they promised higher internet speeds and unlimited download. For the phones is unlimited long distance service.
Our mistake was to transfer all the services to ACN. One of the lines was transferred to a digital box and the other one to the Video Phone. I kept the old internet just in case, good thing that I didn't cancelled immediately. Since transferring the lines, I have had nothing but complaints from my friends and relatives about the connection - very bad echo, beeping noises, hard to hear - sounds like I'm calling from a cave, suddenly be cut off, and so on...
I work a lot from home, so imagine my FRUSTRATION with the ACN service. They replaced the digital box, the ACN internet modem and I was calling almost every single day to get this fixed. Guess what? At the beginning the customer service was very good, we SPENT hrs on the phone trying to the problem solved. But after countless times and hrs, I still was having problems.
At the end one of the technicians told me, "the problem is that you are using the internet and making calls at the same time and that interferes with the phones..." and this was just one of the responses I got. Anther technician told me, "I can't understand what you are saying, do you hear me?" and I say yes. And he said, "then the problem must be in my line not yours." (No comments)
So anyways, this was very FRUSTRATING. But this was just the beginning. When I tried to cancel the service because I could no longer have a good conversation on the phone, the Customer Service became rather "HOSTILE". They wanted me to keep talking with the Technical Support, they cut off the conversation a couple of times and didn't call back, etc. I think they wanted me to get tired of calling them.
So I called my previous service provider and switched the phone numbers back with them and now ACN is charging me for the cancellation almost 350 dollars for the 3 devices. Interesting enough, the video phone calling to other video phone was working fine, so I told them, give me another phone number for the video phone and I will keep the service of the video phone with you. But no, they say that because I switched the number back to the old company, that is considered a cancellation.
I will put a complain with the CRTC and see where it all ends, but this has been really a TERRIBLE experience with ACN. Right now my friend who convinced me to switch is trying to get the some help from the regional director. But let's see how the company respond to them.