MENDON, UTAH -- I signed up as a customer for their digital phone VOIP service. We had many struggles with phone quality and dropped calls. I worked with their tech support a couple of times with no success. I did not have a contract with them (part of their incentive to sign up for their service), and they would charge for the following month of service.
I canceled by email within a couple of days of the billing cycle (on a weekend) and called during their business hours to verify the cancellation. The phone representative informed me that I would have to reactivate the account (another month's charge) before she could cancel my service. The email reply came back saying none of this, but that I would be charged a "port out" fee, or I would lose my phone number.
I had already subscribed to another phone service, and they had ported my phone number over before I even requested my service with ACN to be terminated. I told them this, that I owed them nothing more, since they charge for the following month and to again cancel my service. They then charged me for three more months of service (even though I did not have a working number with them), and a late fee. They then sent this bill to a collection agency, who informed me that this would be posted against my credit rating if I did not pay the bill!
I have had to spend a couple of hours with ACN and the collection agency, verifying my email and phone requests to cancel service, and that I have originally asked my service to be canceled because of poor digital service from them (my new digital VOIP provider, OOMA has had no problems). Now they are saying that I should at least pay for a full months service, because the request to cancel happened TWO DAYS after the billing cycle.
ACN advertised that there would be a "no contractual obligation" for signing up for their phone service, but used dishonest, unethical business practices in attempts to collect money from me for services they could not and no longer provided.
CINNAMINSON, NEW JERSEY -- I've been called, emailed about joining this great company, but no one could tell me about it have to go to the meeting. Every week for 4 months to go to one of 4 people's house that I knew. So I gave in and went, all I heard was "you'll make lots of money", "we've quit our jobs." This went on for an hour, I still have no idea what I would have to do but I know I have to fork out $500 bucks for what I have no clue.
So it finally opened up for questions and before I could ask what do I need to do 2 people asked who to write the check out to? As I was shaking my head I got the question out, and that is when they told me you get your friends & family to join these services & you make a percentage back. OK, what is the percentage? 5%. So I asked 5% of what? The total bill (cell or power company). I never did it because I read this thread.
6 months later I went to my 4 friends and asked, "how much have you made back so far?" 2 have made over $300 but have not signed anyone up since November so the bonuses are no longer coming in. So I asked, "what about all those services that you're signing up?" Well they've been so busy signing up all their friends and family they only have their own services on their business. I said again, "how much have you earned?" They said less the bonus and the trip to San Francisco for an ACN meeting, they're both in the negative for $900.
So for all you people that are out there saying this is a GREAT business tell the people the truth: HOW MUCH ARE YOU MAKING??? Tell us why it's so great, it still sounds like a pyramid scheme.
DENVER, COLORADO -- I was shown the ACN opportunity by a family member. I was a business owner for the past 20 years in the construction industry. ACN was a complete no-brainer for me...I & everyone I know has been paying for their phone, TV, internet, home security, gas & electricity for as long as I can remember. To put yourself in those billing cycles is a dream come true! I see the reviews of many who are crying wolf & the business failed them...wake up!! The business didn't fail you...you failed you!
This is a business & it requires you to run it as a business! Most of the criers have never owned their own business before & probably never will because they have been a slave for someone else their whole life! Since I have joined arms with ACN, I have retired myself from my construction business & I have broke 6 figures the past 2 years.
The ACN system is tried & true and has been working for 1000s of reps for over 20 years! They have an A+ rating BBB rating. Anyone that thinks Multi-Level Marketing is a pyramid scam, clearly shows their lack of education! MLM is one of the most powerful business model theirs is. When you are an employee, you are simply a slave building someone else's dream!
We live in "The Land of Opportunity", yet we're indoctrinated from the time we go to school..."get an education, get a job, work 40 years & retire". Good luck with that! As an ACN rep or any other MLM rep, the only thing that caps my income is my own efforts! Wake up America...a W2 employee is the old way & nearly extinct way to earn a living. There is no such thing as work place loyalty...you are simply a disposable number!
LOS ANGELES, CALIFORNIA -- These reviews are seriously an injustice to this company of over 23 years and the MLM industry in general. If you wanted to start a business, would you have to learn about the business? How about a Verizon store or any other franchise? They have a system just like ACN. You cannot apply your previous business skill set if you were an engineer or teacher to the Home Services Model.
If you lack the language then you must learn. Problem is most people have no idea about business costs. I run a successful Real Estate business, it costs me $4,300 every month. There is no guarantee in business, there are risks and rewards. You have to be willing to learn a new skill set if you want to succeed in any business. All this non-sense about costs and training. Have you looked at the cost of a 4-year degree program, and what do you get after you graduate? You MUST have the drive to succeed. You have to make a 4-5 year commitment to learn and grow as a person or leader.
If you want success, you must attract success. Most everyday folks don't want to make those basic changes. They are busy making a living that they forfeit their futures. Listen, this is a wonderful company if you are willing to learn and grow personally and stop complaining. Don't wish it was easier, wish YOU were better. Get new skills, make a commitment and get to work! What is the alternative? Get a job, or depend on the government.
The money comes when you learn how to inspire action of others, acquire customers, understand the compensation plan, mixed with consistent effort and finally you have generated residual income that is recession proof, and will pay you for the rest of your life. It's a business concept of leverage combined with residual income. They don't teach this way of thinking in schools. There is a reason that most people quit. They quit because they choose to quit. Please!
LONDON -- Here's my experience with ACN. I recently checked out ACN, it is a "Multi Level Marketing" scheme, very similar to pyramid selling. Although it's not a scam, looking at how the business works, you can definitely make money, but it is not as easy as they make out. It all basically relies on you selling a couple services then recruiting other sellers to recruit others and so on and so on. From all the information I looked at, it can make money, but requires a lot of recruiting.
My issues are that they try to get you to purchase a SIM card contract, a weight loss package and gas and electric or broadband, a long distance call box - this is basically so you become "qualified" immediately then you can recruit other sellers and get them to do the same and for them to recruit other sellers under them. Also this is the BIG ISSUE, I quickly cancelled my membership within the 7 days, so they should not have debited the "trainer fee" money of £390. They have debited the money, even though their reply to my cancellation request states:
"Please be assured that the cancellation request date will be from the date that a valid cancellation is received by ACN and not the date on which it is processed." And also, "If your cancellation was sent within the trial period (7 calendar days from the agreements' effective date) the Success System Team Trainer fee will not be processed by us." They still deducted the fee.
The email addresses (they have multiple email addresses) get no response and also the phone number just leads to various options of automated messages. I am still yet to speak to a representative. I am waiting to see if they refund the amount they should have never debited, but I am not sure what will happen. So please be aware of the no charge within 7 days cancellation.
EAGLE MOUNTAIN, UTAH -- I am not going to write much about paying to be a part of the company. I will say that they do not disclose everything before you pay. They tell you that you will make your money back and then some in the first year. They don't tell you that you have to get so many services in your home and out of your home to get it along with using a self-pity tactic to get services. I am a nurse, not a sales person. They said I wouldn't be selling anything but asking my family and friends to help me with services they already have.
Another thing, the services are more expensive going through ACN than the way my family gets them. When I brought this up, they said your loved ones should get the service through you even if it is more expensive because they love you. WHAT?
Now on the services. I signed up for TV, dig phone, and cell. The TV company was great. The dig phone service bill was going up every month very subtly. Last month they got my service mixed up with another customer. They turned off my phone and charged my account 91 dollars.
At first they argued with me that I cancelled it or someone else did. I told them I would know if I cancelled my own account. I also told them that I was the only one on the account so no one else should be able to cancel it. I was so frustrated with them arguing with me that I cancelled the service and asked for a refund. They told me I would get my money back the next billing cycle. I just called them because I have not received the refund and it's 6 days after the billing cycle. They just told me that I would get it the next billing cycle. I told them I want it now, it's already been a month. They said they will put a request in for 3 days.
I also had cell service with them. The phone I received was broken when I received it. The touch tone face was halfway off. My husband's and my phone had problems calling out 2 weeks after getting them. They also would call people randomly while sitting on the counter. My husband is a firefighter/paramedic and needs GPS to find addresses to his calls. His GPS would glitch and would send him to another place or say it could not find the address.
So I would say don't sign up to "own your own company" with ACN and do not get their services. If you are with Verizon, you can get a better deal with Costco and they have great return policy. This is the same with any of the services. When the guy came out to set up our TV, he said he hates dealing with ACN people because they never tell their customers exactly what they are getting into.
CALIFORNIA -- I purchased a cell phone through ACN to help out a family member that just signed up with them. I should have known in the beginning there was going to be problems but I overlooked it. When I first ordered my phone, I wanted to make sure that I could transfer my current number to the phone. I was told yes, that wouldn't be a problem so I ordered the phone.
It was about 3 weeks since I placed my order and I hadn't received the phone. I went through the email - where is my order - and received no response. So after another week which ended up being a month total, I called them just for them to tell me that they no longer carried that phone and I needed to choose a different one. I was bothered why nobody called me and tried to cancel at that time, but was told I already paid for the phone.
So now at this point I am feeling forced to buy the phone. Their prices had changed at this point and since I was giving them anymore money, I had to settle for a Galaxy 4 Mini. When I received the phone, I called to get my number transferred and was told that I couldn't because when I buy the phone, it already comes with a number. I told them I was told I could change the number and I was told that if I changed my number, I would be charged for making changes to my account in the first 90 days.
I then asked why I was being charged separate from my phone bill for my insurance and they told me that's how it is. Moving forward 8 months later I lost my phone. I called to figure out what I need to do to replace it just to find out my phone was not covered because the insurance company they had went out of business.
No one ever called me to let me know there was an issue with the insurance and I gave permission for the payments to be taken out automatically monthly. When trying to figure out what needs to be done, every number that I called for ACN said it was not their problem - they would give me another number two of the numbers that they gave me were bogus. Long story short, I ended up having to pay full price to get a phone because I couldn't cancel my contract with the carrier that was separate. My advice is don't use ACN, they are misleading and their customer service is awful...
CONCORD, NORTH CAROLINA -- For all you folks considering joining ACN, please don't do it. At the least, you stand to lose $500 - at the most, your friends, family, your job and all your savings. The average person in Montana who joined ACN as an IBO lost $15000.
A few days ago, I was suckered into attending an ACN meeting and narrowly escaped with my $500 still intact. The "business opportunity" is quite simple and enticing when you look at it from afar. But on closer examination, it's quite obvious that this is just another type of MLM pyramid scheme similar to the likes of Amway and Quixtar.
You, the IBO, are the customer. The product they are selling is quite simply the $500 sign-up fee, the $150 annual fee, the $40 monthly fee and the fees your pay for all those conferences. You are bringing other IBO's (customers) in who will also pay most, if not all of those same fees. None of you will make money enough to even break even. In Canada, ACN is required to disclose the “average” income of ACN sales reps. The ACN Canadian website reports the average of just the “active” reps to be only $9 a week. That's exponentially less than the cost of joining and actively participating.
You have been warned. If you have an intelligence whatsoever, please read other reports on Ripoffreport and even a simple Google search for the company's financials will give you all you need to make an informed decision. Here is some objective information from eHow about ACN's financials:
A 2008 legal document released by Montana's State Office of the Auditor indicates that the average ACN representative earns less than the $499 fee required to join ACN. In 2008, 91 citizens of Montana paid a total of $61,741 in joining fees to ACN. Only two of these individuals earned more than $500 in income, with one earning $700 and the other earning $696 for the year. These 91 ACN reps earned a combined total of $783 in 2008 in commissions, with all remaining earnings tied to referring other reps.
In 2009, 312 people in Montana paid more than $230,000 in fees to ACN. These 312 people combined earned a total of $16,615 for the year, with just $900 of this amount paid as commission for sales. The rest of this income came from referrals. Based on this information, the state of Montana filed a temporary cease and desist against ACN within the state in 2008. These filings accuse ACN of functioning as an illegal pyramid scheme.
TORONTO, NEW YORK -- My sister is an ACN representative. My family and I tried from the very beginning to warn her to stay clear of pyramid schemes. I even went to one they're meetings with her to check it out and hopefully persuade it her not to sign because I knew what it was going to be from the beginning. Cult like organizations claiming to help you start a business so you can have more free time blah blah. I couldn't even sit through the whole meeting and had to leave due to all the theatrics and hypocrites in the place.
But she signed up! Paid her $499 and is now trying to get our whole family to switch they're services to ACN. We live together so of course she decided our services will change - home phone and internet - which was previously with Bell working fine providing quality service, etc. We were paying $50 for internet and $25 for our home phone with Bell. She arranged ACN to come in and change things.
First of al,l the first guy that came in had no clue what he was doing, but he was wearing a Bell t-shirt so I must assume he's a professional technician that works for Bell (ya right). He asked, "where do I find some connections related to the phone?" I don't know you're the technician, look around. He put some tag on our power box and left, then another ACN guy came to bring our modem. Mind you the modem is different from our Bell modem and also looks ancient!! All I know I came home that day and our phone was cut off and will be for a WHOLE WEEK. Our internet has been OFF for 2 days now. Just the setup alone has me ready to rip the cords out of the wall.
We apparently have 30 days but 2 days have already elapsed and we don't even have service. I want it out but I want to prove her wrong. I don't want any of my other family members to experience this. Now I can't even talk to my sister - she's so on edge because nothing is working out and she knows I want to say I told you so. But I won't, I will wait it out since she will be paying the bill
I don't care if its $29 each service, I was receiving a product before ACN that worked fine and to my liking! And whenever I called Bell or even Rogers in the past to come and fix our services, they always knew exactly what to do. I will always pay for quality and so far I don't see any quality in their product or their customer service! Has anyone else had these same problems?
SAN JOSE, CALIFORNIA -- A good friend of mine took me to a meeting organized by ACN marketing. When I was in the meeting, my friend was there with me. He recruited me. After their fantastic propaganda, I signed up and paid $500 for owning a license. I also chose ACN digital phone service and zoom gas. I was told I can use ACN website to get better deals for telecommunication, TV, and other services for my new customers. After I take a look at the deals on their website, I realized the terms for those deals are so restricted.
For example, a great deal from Comcast was only for new customers and only good for 1/2 yr. Comcast directly gives this kind of deal or even better deal to every new customer. Since new customer can get the same or even better deal from Comcast, why should they buy the deal through ACN representatives? If a customer does buy a deal from ACN representative. After the promotion period (1/2 yr), price goes back to normal. There is no advantage doing this through ACN representatives. If an ACN representatives tell you that after promotion period, he/she can negotiate better deals for you. God knows!
After figuring out all this, I decide to stop doing this long before my one year period license expire. I stopped ACN digital phone service which I subscribed. They charged me $50 plus taxes for terminating this service. This is the first time I was charged for terminating a phone service in my life. When I signed the phone contract, I did not really read it because a few marketing people and my friend were around me. I was very distracted by friendly, and also professional atmosphere.
Well, when I subscribed the service, I was charged with $30 activation fee too. That was clearly stated. I am going to cancel my contract when my one year license expire. I have yet to see if I am charged because I terminate the contract. I lost $500 license fee. I choose to lose my friendship with the friend who recruited me.