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1.4 out of 5, based on 29 ratings and
50 reviews & complaints.

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ACN's service is abysmal.
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- Was sold on an ACN phone modem and service by a relative. Original line was dead in three days.

Five weeks later We finally got our phone number and phone service back and a bill for around 160.00$. Not a big deal you would think but our cell phones don't work at home. Cancelled our credit card to protect ourselves from further spurious charges from ACN.

At least 16 hrs on hold with ACN customer service.

ACN Sucks. No customer service and a capricious, entitled relationship with your credit card.

My advice would be to stay clear of ACN or any of it's products.

Joe Shaw
Seattle Wa.
     
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Don't Lose Your Friends by Joining With ACN
Posted by on
Rating: 1/51
HAPPY VALLEY, OREGON -- I was a ACN customer for a year, When I decided to go to another company after having phone service problems, I felt very taken advantage of. First I did not really want to change and I even avoided my relative who was trying to talk me into selling ACN, finally I bought in to the service. So I can relate to those of you who are afraid of losing friends over this company because I was one who avoided my family and grew to resent them and did not even want to answer the phone from them because selling ACN was all that was on their mind.

Well anyway after two months of dealing with them trying to change companies and dealing with all the extra fees that just keep showing up, and one customer service representative that had me so frustrated that I began to cry has just left be with a very bad taste in my mouth for ACN. I just hope people who read this realize that whenever there is pressure to sell something to your friends and family you will in fact lose some of them and my question to you, is it worth it?
     
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Who Do You Think You Are??
Posted by on
Rating: 1/51
How dare you ACN supporters, who do you think you are? Yes, we need people to mow grass and bag our groceries; you also need nurses and an IT guy fix your computer etc.. However, if I understand you correctly, we are not successful unless we (the public) give you $500++ and convince our friends and family to give you $500++, we are losers in life.

As an educated professional woman I am no better than the man or woman who cuts my grass or bags my groceries. The difference between you and us is that WE GET PAID!! Your nothing more than a puppy dog, brainwashed 'door to door' salesmen/saleswoman. However, when you do 'pitch with success' you gain praise (psssttt...can't feed your family on praise). How dare you try and use people's kindness with a pitch "can you do me a favor". I NEVER expect to do someone a favor, only to have them turn around and steal my money at their hope of becoming a millionaire.

ACN = Narcissism, Anti-Social personality disorder, immoral, no scruples etc...

The problem is people who fall under this category are hard to change, but easily manipulated into anything that gives them the hope of acceptance. Our world is not good enough for them cause "SOMEDAY", they will be bigger and better than the rest of us. News flash...I will always be $500++ richer than they will ever be!! If I want to throw away money at a dream I would prefer a casino or buy a lottery ticket - odds are better!!

Good luck at your brainwashing next week in CA...LOLOL I'll be home comfy on my couch while your getting 4hrs sleep marinating for a good brainwashing!!
     
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BigAl on 11/29/2013:
I have no idea what message you are trying to convey. If you have a problem with ACA it would benefit others for you to explain the problem.
Paul on 11/30/2013:
This complaint appears to be against a multilevel marketing company named ACN Opportunity LLC, or ACN for short. I have never trusted any of them, beginning with some exposure to SCAMWAY back in the 90's.
Soaring Consumer on 11/30/2013:
ACN Communications is well known as a pyramid scheme and a scam company on the web. He is referring to how they work.
Alain on 12/03/2013:
I had to look up ACN. Kind of looks like an Amway type of operation, in which case it's probably a good idea to steer clear of 'em.
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Frustrating, Horrible Quality and Horrible Service
Posted by on
Rating: 1/51
NIAGARA, NEW YORK -- We signed up with ACN to get better rates than what Bell was offering (in Canada). Before the switch was made ACN had Bell cut our lines before they even arranged to have them put back up. We are a business, so 2 days without a phone is horrible. Basically, they mail you all this equipment and expect you to figure it all out, and their customer service representatives are rude and not helpful. Once we got everything up and running the quality is TERRIBLE!

The line crackles, cuts out or drops completely. It is embarrassing to have to make phone calls to customers and then ask them to repeat themselves 15 times in one 5 minute phone call. Who would want to hire a company that can't even afford "proper" phone service.

2 weeks in and we are going back to Bell...and that says something!
     
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ACN, Inc. on 09/04/2013:
Jen, please let us help resolve any service problems that your business might be having. If you contact our Customer Care team at 1-888-383-8226 and reference case number 8615616, we can assist you. Thank you.
Mikey on 10/08/2013:
The quality is poor. I had Vonage before switching to ACN and can no longer use my fax machine. I need it to sign docs. I switched back because the quality with Vonage is superior and less expensive. Don't listen to the ACN rep.
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Acn - Head Of The Scam Must Read This
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- What amazes me about these guys is how companies like Tmobile Comcast AT&T COX Time warner HughesNet Sprint Verizon direct TV Dish Network and all these other huge companies were scammed secretly into doing business with them and still continue to do business with them for years and years. Cannot these companies see they are being ripped off????? Don't they do their research??? OMG. Canadian companies too leagued with them I heard. ACN has the right to market these products but the heads of those companies can't even tell they are being lied to and continue to work with them after all these years. They even continued the rip of and lies secretly into 20 more countries and those countries head corporations also allowed themselves to be scammed. wow. even the BBB was tricked! saying they have a A rating when really it should be a F. talk about shysters. Talk about STUPID. Just shows you that the CEOs of these big companies must be real idiots to aligned themselves with a company like ACN. take it from me, don't trust these guys.
     
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Refusal of Refund
Posted by on
Rating: 1/51
DALLAS, TEXAS -- My son got suckered into this ACN scheme through a friend. After months of investing money with NO return he requested to opt out. He was instructed to send over a fax with all of his information and his membership would be cancelled and the monthly withdrawals would cease.

We allowed our son to use our bank account because he did not have his own. I received confirmation that they in fact received the fax and verbally was told by a Mae within this organization, the monthly withdrawals would stop. Following month - another withdrawal. I called and spoke to this Mae again - she tried telling me that they did not withdraw any funds - I faxed her over my bank statement and again received confirmation. Spoke with her again was promised a refund - now another month has passed and guess what - another withdrawal.
     
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John Nicholson on 08/07/2013:
You made some serious mistakes throughout this whole situation. First, you allowed someone to use your bank account to allow some company the authorization to take money out of your bank account. Then, you saw them take money out after you cancelled and did not immediately close out the account so they could not do so again---they ignored you the first time, what makes you think they wouldn't ignore your requests again?

You need to contact the bank and see if they can do something to cancel ACN's ability to take money from your account. If you close out this account, ACN would have no way to put it back in---assuming they would even try, given their track record so far. Talk to your bank. You might well have to just close out the account and take the loss. Why people allow someone else to just take money out of their accounts automatically has always amazed me.
Anonymous on 08/07/2013:
Simple. Just close the account and instruct your bank in no terms whatsoever are they to allow withdrawals by that company from the new account should they attempt to do so.
Why the Face? on 08/21/2013:
Do you know what they are withdrawing the money for? I'm assuming it wasn't for a service that had a contract? There's no monthly 'membership' fees with ACN,
Not sure what you think your son was doing, if your vision of the business is that he's investing money and expecting a return?
There's really not a lot of investment of money, but he should have been investing some time.
Agreed, this business isn't for everyone. If someones not willing to work, they shouldn't be expecting anything in return. This is a business, and some people lack the self discipline, vision, drive and motivation to make it work. Some people don't have that , and that's fine...some people are content to sit in a cubical all day, for 40 years, get their watch, and then shop for a new mobile home.

People shouldn't get into this business if they aren't willing to put in the time. ACN doesn't need people to make a donation to them. They don't need people who buy into the concepts and proven system of helping people while building their future, and then expect it to happen quickly or easily. Those sort of people that feel cheated because they paid their initial one-time start up fee, and then the checks didn't start rolling in the next week give the rest of us a bad name...they go on sites like this and bad mouth the company because THEY didn't make any money...they need to look in the mirror when they start blaming people. Take some responsibility for your life, your success and most definitely your failures. Unless they are one of those people who sit around and complain about the government and how screwed up they are, while they collect their unemployment and welfare checks.

We're not rich with this business (yet)...but that's not our goal. This is a part-time plan B, that really does work if you let it, treat it like a business, and don't try to sell it as all things to all people. We put in some time, stuck with it, and in about 9 months, we're seeing an extra grand or two as a result. I admit, it isn't a life changing amount, but I now see the potential, I was skeptical, as a long-time IT professional, who went to school, and was conditioned to work 50-60 hours a week without batting an eye. Putting in an extra 7-10 hours a week seemed like a lot...but how many people spend that amount of time in front of the tv, with their hungry-man dinners and their keystone by their side, hungrily devouring the slop on their plates and the slop that is, the all-American sitcom. Mmmmm...good for the body, good for the mind.
What exactly do you hope to accomplish by letting the world know that your son failed, and that you can't figure out how to stop an automated withdrawal for some unknown service that may or may not have a contract?
Get a life, or go back to your old one...either way is fine, but please don't flatter yourself into thinking that you've made a difference! :)

Have a great day!


kim on 12/24/2013:
Very painful experience.
Derp man on 03/02/2014:
Why The Face is a perfect example of a sheep. Idiot is going to eat those words when he's broke and ACN goes down. Don't worry man keep telling yourself how good your life is, you can only lie to yourself for so long before it all caves in on you
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Think logically...
Posted by on
Rating: 1/51
SCARSDALE, NEW YORK -- In 2012, who is looking for new providers for internet, phone, or TV? Maybe 1 person in every 10,000. This is the most misleading scam I've ever seen, I HATE dealing with these a$$ holes on the phone and getting your $500 back is one of the most difficult refunds you will ever run into. I hate this company with a passion because it leads you to believe that you actually have a shot at drawing people in to use "your" provider because its better than the others.
     
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Anonymous on 07/10/2012:
I have family members involved in this pyramid scheme although they concentrate on selling the services, not getting people to sign up under them. It seems very cult-like to me. And I'm not impressed with what I have seen. My in-laws & one sister-in-law have landline & cell service through ACN and every time they call me, whether it be from their landline or cellphone, the connection is horrible. It constantly cuts out. I know it has to be on their end because it only happens when they call. My husband has the same problem when they call his phone too.
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ACN Research
Posted by on
I have been approached by countless people trying to get me to sign up with multi-level marketing companies that promise lots of money for little time and effort. At first I though ACN was the same. But after looking into the products offered and the compensation plan, it is clear that ACN does its marketing very differently. It is not a get-rich-quick scheme. It is a job. More than that, individual reps take on the role of manager or business owner, and either suffer from their lazy work ethic or Excel based on the amount of work put into the company.

I disagree with the previous reviews that see this company as a scam. They may have had bad experiences with dishonest reps, but this is not the norm for ACN as a whole. Out of all the MLM opportunities out there, this appears to me to be a legitimate company that offers its reps a fair chance of owning their own business.

If individuals do not have the spine to say no to product offers then they should not attack those who are offering the product. If ACN reps misrepresent what ACN offers then they deserve to be released from ACN.

For anyone looking into ACN, just do the research yourself. I am not currently involved in ACN but have reviewed it as a serious possibility with lots of potential.
     
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Gina Sands on 06/29/2013:
I have been approached to bcome an ACN representatives. I have researched the company and found this website. I am a senir citizens and have been involved with multi-level marketing companies in the past. After hearing the ACN presentation on severa occasions, I have to tell you , they are not a pyramid, your money can be derived from direct sales AND recruiting. Another thing that struck me regrding the negative comments is that you have to pay all this money to continue being a representative. I had a problem with the $499 website but if you look at this costs from a business standpoint whatwuld it cost you to have a storefront in the brick and mortar world. Probaby around $2500 - $5,000 per month. So if you are looking at this business opportunity from the standpoint of YOU being a business Owner, the monthly costs is minimal. If you own your own business, you have to market it somehow, you have to get customer and retain customers, that what running a business is all about. I haven't dealtwith their cusotmer service, but I have dealt with a Comcast and a HP customer service reps in India who were not only rude but in some cases could not cmmunicate with me. My recommendation is to look at this opportunity as a business and whether you want to be a business owner and do whatever it takes to make your business successful. Your costs for running your business are in some cases tax deductible so have your tax advisor write them off so youcan recoup some of your losses. The overriding factor for choosing ACN is their concept of "essential services. You're not selling weight loss products or toilet tissue or dis detergent that people can get from their Wal-Mart store, you're providing services that provide YOU with residual income because a cell phone Internet, energy are products that people need and want. ACN might have all the problems and procedural mishaps as all of the other MLM companies out there but their products are the required in today's tech environment and theses are things that will keep your business growing
TDX1250 on 04/27/2014:
Here is the problem, as you stated it is a JOB not a CAREER.

What company has no outside advertising? If the services and sales are so great why are they not plastering it all over the place? Look at your successful communications companied
TDX1250 on 04/27/2014:
I work, Mon-Fri, 9-5.

I can put in whatever effort I'd like forward and can ensure my income stream will be steady. Can you?

Do you know why you don't hear of economists and business experts raving about ACN? Because it's not a "business" that will offer long-term growth and success.
Mt2356 on 04/30/2014:
Business owners don't work m-f 9-5 with a steady income stream. Any successful business owner in any field works 24/7 with no guarantee of ever making money. ACN is the same. Will most fail? Yes. Just like most restaurants fail. In my experience I've never been told I will get rich quick. Nor have I been told to pressure anyone. In fact I've been told never pressure a recruit or a potential customer. Simply share information and if the person is interested GREAT! If not... Move on. No one can ever force you to do anything. Life is all about choice. If you choose to do ACN be ready to work and know you will not make huge money right away. But with dedication and hardwork you might make it.
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Easy to get in, hard to get out of contract
Posted by on
I got ACN phone service just to please a family friend - one of their agents - who came to my house with the equipment already at hand so I couldn't say no. Anyway, the very same night, I got connected to ACN and I was signed up to automatic bill payments through my credit card. After a few months, I wanted out. called customer service and paid every fee. Immediately, my line was cut. I thought that was the end of it but they kept deducting from my credit card. I called their customer service repeatedly, but I was transferred from one unknowledgeable attendant to another. I asked for the supervisor, I asked for the customer service manager... I told them they have to stop deducting from my credit card! No result. Our family friend couldn't help out because he said these things should be settled with the customer service. I ended up cancelling my credit card (CIBC) and what did I get...??? A letter from a COLLECTION AGENCY saying I OWE ACN!!! Sucks!
Company Response 06/11/2010:
Mrs. Consumer we are sorry to hear that you have had a bad experience with ACN service and getting properly disconnected. We have prepared managers in call center to help handle your case. We recommend you call 877-226-1010 and let them know that your account is closed and that you should not be contacted by a collection agency. Hopefully they can resolve it for you and we apologize for the inconvenience.

ACN Inc.
World Headquarters
     
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Cameron on 10/14/2013:
I had Vonage before switching to ACN and now I'm going back to Vonage because I cannot fax on the ACN line. On top of that Vonage cost less at $12.99 per month plus tax. Acn was $37 after taxes. How can ACN refute that?
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ACN- Not Something I Would Get Involved With
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I was introduced to ACN about a year ago. After attending a meeting, it was obvious to me, it was not something I wanted to be involved with. ACN promises one time fees, very little work for a lot of money and that they are the only company that uses specific products. Unfortunately, I do not believe this and I find their methods of pursuing new 'agents' as disturbing. First, they will tell you to come to a meeting because some person will be there that knows more and will be more informative. They do not tell you what the meeting is about, so to start with it is extremely creepy. All of a sudden, you pay all kinds of money, lie to your friends, family and even strangers to get them to your 'PBR' (the weird house meeting) and lose all your credibility as a human being. This is not something that should be encouraged. Just ask yourself, if this is such a great opportunity, why isn't the entire world working for ACN? This is a time of struggles, when every buck counts. ACN targets people and makes them believe they will have thousands each month. They are taking advantage of people in desperate times.
     
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Anonymous on 02/16/2010:
Sounds like a typical pyramid scheme. You are wise for not getting involved.
kpc on 06/16/2013:
I am a fairly new IBO with ACN. (joined in March) NEVER was I promised big money with little or no effort. I was told that with good work ethic, drive and determination, it was possible to make a really good living. I have several family members involved and all of each work hard to make a living which will include residual income. ACN is NOT a get rich quick scheme and they have never said that you will get rich in no time. Have there been people that have made 6 and 7 figure incomes with ACN? Yes. But, not without lots of hard work.
Truthalien on 07/28/2013:
The money made is in recruiting. Once you figure that out you will understand why you are pushed to build a downline. The cabs outweigh the residual BY FAR. You will lose friends over this I guarantee it. ACN is a pyramid scheme all day long. Yes, there are products to sell but they are not very advantageous to your potential customers. Ask your upline if more money is made in recruiting than the residual income and see what he says. Oh, google Fortune High Tech Marketing and get back to me. They sold Xoom Energy just like ACN does. Be careful of the rah rah cheerleading you see every time there's a meeting.
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