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45 reviews & complaints.
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Refusal of Refund
Posted by on
Rating: 1/51
DALLAS, TEXAS -- My son got suckered into this ACN scheme through a friend. After months of investing money with NO return he requested to opt out. He was instructed to send over a fax with all of his information and his membership would be cancelled and the monthly withdrawals would cease.

We allowed our son to use our bank account because he did not have his own. I received confirmation that they in fact received the fax and verbally was told by a Mae within this organization, the monthly withdrawals would stop. Following month - another withdrawal. I called and spoke to this Mae again - she tried telling me that they did not withdraw any funds - I faxed her over my bank statement and again received confirmation. Spoke with her again was promised a refund - now another month has passed and guess what - another withdrawal.
     
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John Nicholson on 2013-08-07:
You made some serious mistakes throughout this whole situation. First, you allowed someone to use your bank account to allow some company the authorization to take money out of your bank account. Then, you saw them take money out after you cancelled and did not immediately close out the account so they could not do so again---they ignored you the first time, what makes you think they wouldn't ignore your requests again?

You need to contact the bank and see if they can do something to cancel ACN's ability to take money from your account. If you close out this account, ACN would have no way to put it back in---assuming they would even try, given their track record so far. Talk to your bank. You might well have to just close out the account and take the loss. Why people allow someone else to just take money out of their accounts automatically has always amazed me.
Anonymous on 2013-08-07:
Simple. Just close the account and instruct your bank in no terms whatsoever are they to allow withdrawals by that company from the new account should they attempt to do so.
Why the Face? on 2013-08-21:
Do you know what they are withdrawing the money for? I'm assuming it wasn't for a service that had a contract? There's no monthly 'membership' fees with ACN,
Not sure what you think your son was doing, if your vision of the business is that he's investing money and expecting a return?
There's really not a lot of investment of money, but he should have been investing some time.
Agreed, this business isn't for everyone. If someones not willing to work, they shouldn't be expecting anything in return. This is a business, and some people lack the self discipline, vision, drive and motivation to make it work. Some people don't have that , and that's fine...some people are content to sit in a cubical all day, for 40 years, get their watch, and then shop for a new mobile home.

People shouldn't get into this business if they aren't willing to put in the time. ACN doesn't need people to make a donation to them. They don't need people who buy into the concepts and proven system of helping people while building their future, and then expect it to happen quickly or easily. Those sort of people that feel cheated because they paid their initial one-time start up fee, and then the checks didn't start rolling in the next week give the rest of us a bad name...they go on sites like this and bad mouth the company because THEY didn't make any money...they need to look in the mirror when they start blaming people. Take some responsibility for your life, your success and most definitely your failures. Unless they are one of those people who sit around and complain about the government and how screwed up they are, while they collect their unemployment and welfare checks.

We're not rich with this business (yet)...but that's not our goal. This is a part-time plan B, that really does work if you let it, treat it like a business, and don't try to sell it as all things to all people. We put in some time, stuck with it, and in about 9 months, we're seeing an extra grand or two as a result. I admit, it isn't a life changing amount, but I now see the potential, I was skeptical, as a long-time IT professional, who went to school, and was conditioned to work 50-60 hours a week without batting an eye. Putting in an extra 7-10 hours a week seemed like a lot...but how many people spend that amount of time in front of the tv, with their hungry-man dinners and their keystone by their side, hungrily devouring the slop on their plates and the slop that is, the all-American sitcom. Mmmmm...good for the body, good for the mind.
What exactly do you hope to accomplish by letting the world know that your son failed, and that you can't figure out how to stop an automated withdrawal for some unknown service that may or may not have a contract?
Get a life, or go back to your old one...either way is fine, but please don't flatter yourself into thinking that you've made a difference! :)

Have a great day!


kim on 2013-12-24:
Very painful experience.
Derp man on 2014-03-02:
Why The Face is a perfect example of a sheep. Idiot is going to eat those words when he's broke and ACN goes down. Don't worry man keep telling yourself how good your life is, you can only lie to yourself for so long before it all caves in on you
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ACN STINKS! Customer Service and Service
Posted by on
Rating: 1/51
SALT LAKE CITY, UTAH -- ACN is like quicksand! If you fall into a contract, with the promise that if it isn't to your liking, you can get out, it is such a lie. Just after we signed up and were hooked up, the service was not good at all. They use Qwest lines for their internet, and because of where we live, (had I realized that I wouldn't have signed on) the lines are too far from our home because we live at the base of a mountain. The internet is sooooooooo slow!! And the phone service isn't great either.

The representatives have been extremely unhelpful, and I will bad mouth this company until the cows come home, as they would say. As far as our salesperson goes, they couldn't even help. So, don't believe what they say, and stay as far away from this company as you can. We are stuck, unless I get a lawyer involved, which is next on my list.
     
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BigAl on 2012-04-07:
Too many people aign contracts without reading them. They may ask questions and assume the answers are complete. Any phone service or internet service will tell you that you can get out of the contract whenever you want. This is not an untrue statement. What they do not tell you is that it will be very expensive to cancel your service. Never assume anything and always read your contract. Keep in mind that when you have a written contract there can be no verbal addenda.
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ACN Research
Posted by on
I have been approached by countless people trying to get me to sign up with multi-level marketing companies that promise lots of money for little time and effort. At first I though ACN was the same. But after looking into the products offered and the compensation plan, it is clear that ACN does its marketing very differently. It is not a get-rich-quick scheme. It is a job. More than that, individual reps take on the role of manager or business owner, and either suffer from their lazy work ethic or Excel based on the amount of work put into the company.

I disagree with the previous reviews that see this company as a scam. They may have had bad experiences with dishonest reps, but this is not the norm for ACN as a whole. Out of all the MLM opportunities out there, this appears to me to be a legitimate company that offers its reps a fair chance of owning their own business.

If individuals do not have the spine to say no to product offers then they should not attack those who are offering the product. If ACN reps misrepresent what ACN offers then they deserve to be released from ACN.

For anyone looking into ACN, just do the research yourself. I am not currently involved in ACN but have reviewed it as a serious possibility with lots of potential.
     
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Gina Sands on 2013-06-29:
I have been approached to bcome an ACN representatives. I have researched the company and found this website. I am a senir citizens and have been involved with multi-level marketing companies in the past. After hearing the ACN presentation on severa occasions, I have to tell you , they are not a pyramid, your money can be derived from direct sales AND recruiting. Another thing that struck me regrding the negative comments is that you have to pay all this money to continue being a representative. I had a problem with the $499 website but if you look at this costs from a business standpoint whatwuld it cost you to have a storefront in the brick and mortar world. Probaby around $2500 - $5,000 per month. So if you are looking at this business opportunity from the standpoint of YOU being a business Owner, the monthly costs is minimal. If you own your own business, you have to market it somehow, you have to get customer and retain customers, that what running a business is all about. I haven't dealtwith their cusotmer service, but I have dealt with a Comcast and a HP customer service reps in India who were not only rude but in some cases could not cmmunicate with me. My recommendation is to look at this opportunity as a business and whether you want to be a business owner and do whatever it takes to make your business successful. Your costs for running your business are in some cases tax deductible so have your tax advisor write them off so youcan recoup some of your losses. The overriding factor for choosing ACN is their concept of "essential services. You're not selling weight loss products or toilet tissue or dis detergent that people can get from their Wal-Mart store, you're providing services that provide YOU with residual income because a cell phone Internet, energy are products that people need and want. ACN might have all the problems and procedural mishaps as all of the other MLM companies out there but their products are the required in today's tech environment and theses are things that will keep your business growing
TDX1250 on 2014-04-27:
Here is the problem, as you stated it is a JOB not a CAREER.

What company has no outside advertising? If the services and sales are so great why are they not plastering it all over the place? Look at your successful communications companied
TDX1250 on 2014-04-27:
I work, Mon-Fri, 9-5.

I can put in whatever effort I'd like forward and can ensure my income stream will be steady. Can you?

Do you know why you don't hear of economists and business experts raving about ACN? Because it's not a "business" that will offer long-term growth and success.
Mt2356 on 2014-04-30:
Business owners don't work m-f 9-5 with a steady income stream. Any successful business owner in any field works 24/7 with no guarantee of ever making money. ACN is the same. Will most fail? Yes. Just like most restaurants fail. In my experience I've never been told I will get rich quick. Nor have I been told to pressure anyone. In fact I've been told never pressure a recruit or a potential customer. Simply share information and if the person is interested GREAT! If not... Move on. No one can ever force you to do anything. Life is all about choice. If you choose to do ACN be ready to work and know you will not make huge money right away. But with dedication and hardwork you might make it.
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Easy to get in, hard to get out of contract
Posted by on
I got ACN phone service just to please a family friend - one of their agents - who came to my house with the equipment already at hand so I couldn't say no. Anyway, the very same night, I got connected to ACN and I was signed up to automatic bill payments through my credit card. After a few months, I wanted out. called customer service and paid every fee. Immediately, my line was cut. I thought that was the end of it but they kept deducting from my credit card. I called their customer service repeatedly, but I was transferred from one unknowledgeable attendant to another. I asked for the supervisor, I asked for the customer service manager... I told them they have to stop deducting from my credit card! No result. Our family friend couldn't help out because he said these things should be settled with the customer service. I ended up cancelling my credit card (CIBC) and what did I get...??? A letter from a COLLECTION AGENCY saying I OWE ACN!!! Sucks!
Company Response 06/11/2010:
Mrs. Consumer we are sorry to hear that you have had a bad experience with ACN service and getting properly disconnected. We have prepared managers in call center to help handle your case. We recommend you call 877-226-1010 and let them know that your account is closed and that you should not be contacted by a collection agency. Hopefully they can resolve it for you and we apologize for the inconvenience.

ACN Inc.
World Headquarters
     
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Cameron on 2013-10-14:
I had Vonage before switching to ACN and now I'm going back to Vonage because I cannot fax on the ACN line. On top of that Vonage cost less at $12.99 per month plus tax. Acn was $37 after taxes. How can ACN refute that?
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ACN- Not Something I Would Get Involved With
Posted by on
I was introduced to ACN about a year ago. After attending a meeting, it was obvious to me, it was not something I wanted to be involved with. ACN promises one time fees, very little work for a lot of money and that they are the only company that uses specific products. Unfortunately, I do not believe this and I find their methods of pursuing new 'agents' as disturbing. First, they will tell you to come to a meeting because some person will be there that knows more and will be more informative. They do not tell you what the meeting is about, so to start with it is extremely creepy. All of a sudden, you pay all kinds of money, lie to your friends, family and even strangers to get them to your 'PBR' (the weird house meeting) and lose all your credibility as a human being. This is not something that should be encouraged. Just ask yourself, if this is such a great opportunity, why isn't the entire world working for ACN? This is a time of struggles, when every buck counts. ACN targets people and makes them believe they will have thousands each month. They are taking advantage of people in desperate times.
     
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Anonymous on 2010-02-16:
Sounds like a typical pyramid scheme. You are wise for not getting involved.
kpc on 2013-06-16:
I am a fairly new IBO with ACN. (joined in March) NEVER was I promised big money with little or no effort. I was told that with good work ethic, drive and determination, it was possible to make a really good living. I have several family members involved and all of each work hard to make a living which will include residual income. ACN is NOT a get rich quick scheme and they have never said that you will get rich in no time. Have there been people that have made 6 and 7 figure incomes with ACN? Yes. But, not without lots of hard work.
Truthalien on 2013-07-28:
The money made is in recruiting. Once you figure that out you will understand why you are pushed to build a downline. The cabs outweigh the residual BY FAR. You will lose friends over this I guarantee it. ACN is a pyramid scheme all day long. Yes, there are products to sell but they are not very advantageous to your potential customers. Ask your upline if more money is made in recruiting than the residual income and see what he says. Oh, google Fortune High Tech Marketing and get back to me. They sold Xoom Energy just like ACN does. Be careful of the rah rah cheerleading you see every time there's a meeting.
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Make sure you know what your talking about before you write a review
Posted by on
For all the people who are researching on ACN needs to know that most of the bad reviews read here are mostly wrong. There is no scam and the people who don't like ACN or wrote bad reviews are either misinformed or didn't apply themselves into the business. There are a lot of average joes in the top positions of this company. In combination with the success stories, Donald Trump endorses this company. You think he didn't do his "research". If you are curios about this company take look for yourself and make your own opinion.

ACN isn't a get rich quick scheme, it's a get rich opportunity that requires a work ethic and drive to accomplish what ever goals you set yourself. I'm not here to sell this company I'm here to set the record straight. Look for yourself, Then think whatever you like.
     
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Anonymous on 2009-12-12:
What is ACN?
Anonymous on 2009-12-12:
Don't know anything about ACN. But Donald Trump is another matter. His moral compass is set on whatever gets him paid.
Anonymous on 2009-12-12:
Looking at the other reviews, it looks like you pay someone about $500.00 and they set you up in some sort of video phone sales business and then you get people selling under you, and then more people under them, etc. It sounds a bit like Amway.
PepperElf on 2009-12-12:
personally I wouldn't want to do any at-home-job where I'd have to buy my way into it.

one of the ladies at my old church in va beach did one of those, but she specifically pointed out the company policy was to NOT charge you to start up. they felt their product was good enough that they could give out the startup kit for free
Anonymous on 2009-12-12:
From their web site. There also seems to be a fair share of pissed off people out there too.

About ACN:

Founded in 1993 by four entrepreneurs: Greg Provenzano, Robert Stevanovski, Mike Cupisz and Tony Cupisz, ACN has grown into the world's largest direct selling telecommunications company. ACN now operates in 20 countries spanning North America, Europe, Australia and New Zealand.

ACN Opportunity:

ACN provides value and choice to consumers while also providing Independent Representatives with an opportunity to form their own home-based businesses. Whatever your dream might be, whether it's more time with family, more financial security, or simply more fun, ACN can help you achieve it.

--------------------------
One of many comments:

When we first got the video phone it did not work at all so we waited patiently then they came out with new models for us to upgrade. this was such a nightmare the customer service is bad and the call quality is the worst thing I have seen. I don't know how these guys keep pushing this stuff. I know a better company that has way better video phones and Voip plans than will smash ACN. www.wirelesssalesrep.com

This company has donald trump promoting this awful product. They trick people and when the reps quit and 95% do. They keep the customers. Buzzirk is here guys and Acn is finished and washed up.
Zappy1961 on 2010-07-20:
You have a point. However, just because it is endorsed by Donald Trump doesn't mean that it is a great company or environment. Do you know how many times Donald Trump declared bankruptcy? One has to understand that this is a pyramid business scheme and you make money by recruiting and building teams. it is not for everyone.
Ytropious on 2010-07-20:
Never heard of this one, but it's probably like every other thinly veiled pyramid scheme....I mean "business".
JustSaying on 2011-05-26:
Donald Trump, the Birther? Oh wow, that makes me want to jump feet first right into this "pyramid scheme". No thanks. Been there, done that. No matter how you wrap it up, it is a scheme and the only people making any money are the bigwigs. Fees, fees, fees, and poor Joe Schmo gets nothing but emptier pockets.
Eric l on 2013-07-13:
I went to the sales pitch meeting from a friend who gave me the almost exact phone pitch to get me there that it did on the letterhead they give you it's a scam they never mentioned the monthly fees or the yearly fees I read about those take your $500 put it towards enjoying life not hustling your family and friends
Linda and Mike on 2013-11-14:
I hear a lot of complaining but not a lot of hard work being done. Those that complain are usually the ones that don't or won't put the effort into becoming successful in ACN. It is legal and has a very good reputation. It is not a get rich over night scheme. The harder you work the more success you will become.
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ACN could work, BUT UPLINE REPS LIE
Posted by on
ACN is demonstrated as a "get rich fast opportunity" while others will argue over and over again that ACN is "the best company" I beg to differ. ACN can work and will make you money if you don't mind telling lies to your "warm market" also known as your family and friends. The upline I experienced never tells the truth, all they ever say is, "Trust me!" In reality, you end up spending the $499 (which is the choice of the person), BUT they don't tell you that you will be getting all your points by signing up YOURSELF for services. Then they say, "if you don't have the money to start this opportunity, you're not in the right job." They get you to sign up for services you don't even need and end up paying $29.99 EVERY month for your own website, and wireless services that appear free for the product but then your representative signs you up without telling you it's going to be $70 a month!

So basically, if you don't mind being lied too and not even knowing your own business then this is the job for you.
     
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Slimjim on 2009-06-16:
I think the problem here clearly is with your particular upline rep. Obviously that person failed to disclose quite a bit. Of course, find any MLM biz rep that doesn't sensationalize or omit a few things when recruiting.
MLMs just don't work for the average Joe, only the gifted salesperson.
old fart on 2009-07-29:
If it sounds too good to be true, etc, etc,etc.....
Dear True on 2009-07-29:
so true. all the reps lie. the one I listened too told me she was only working it for a few months. I googled her name and she has been in the business for 19 years.

all of what you said is true. and I wasn't fooled for it either.
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Don't be fooled by ACN!
Posted by on
CHICO, CONNECTICUT -- So, I was conned into ACN by one of my so-called friends who constantly said he was doing me a "favor" and just "trying" to "help" me out. He was trying to bless me with retirement and that I would never have to work again and that I really didn't have to even do anything, just get 2 people under me and they would do all my work. I just had to pay $499.99 and that was a nothing to start my own business. I could make it back in a heartbeat! Then, all the sudden, I have to pay $30 a month for a website and a $130 renewal fee every year, that is NON-REFUNDABLE by the way, even if you have only been an ACN representative for 1 hr! After my so-called friend was pestering me to become an ACN rep, he didn't call me once in the week after I signed on.

I got an email from ACN to remember to use the "favor" approach when talking to friends and recruiting them. And that "not interested" are bad apples!! Luckily, I cancelled within the 10 days!! I feel like such an idiot!
     
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Soaring Consumer on 2009-03-29:
Wow... it shows that people that you think are your friends, may not really be your friends. This is truly taking advantage of people.

Voted helpful.
neutral on 2010-08-11:
I think it is the individual's responsibility to look into a company before putting money into it. To be misinformed is the fault of the individual who FEELS "conned." Let this be a lesson to do your homework before throwing your money away
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Happy For The Reviews
Posted by on
I just want to say thank you all for providing this information. I saw the apprentice with Donald Trump and thought since he backed and approved of this company, any review would be rock solid good. Evidently Donald did not investigate into what he supports and backs which leads me to the conclusion that he needs to investigate before backing up a company or a product. I thank all of your reviews and now know that Donald Trump really doesn't know what he is talking about and he needs to research. I am backing out of this opportunity!

I want to give all of you some really good advice before accepting any job or opportunity, especially in this economy; DO YOUR RESEARCH!!

One trick I do which led me to this conclusion on the opportunity from Donald Trump is: copy the name of the company you are interested in and paste it into google and add reviews to it. For example: ACN reviews. It will pull up any negative comments and then you can decide to move forward. This is really great advice as I have weeded out the companies such as this one, I was interested in. There is "NO" such thing as free get rich scheme.

Thank you to everyone who contributed in this decision for me.
     
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neutral on 2010-08-11:
What other company has been backed by Donald Trump? Are you saying that Trump is ignorant of what makes money? I think this review does not take into account the fact that Donald Trump has made his fortune by aligning himslef to opportunities that make lots of money. I disagree with the "conclusion" above:

"Evidently Donald did not investigate into what he supports and backs which leads me to the conclusion that he needs to investigate before backing up a company or a product."
Realist on 2012-08-10:
Donald inherited his money/property from his father. He has bankrupted many a company. He is a sleazy huge ego celebritard in my book.
ACN is a pyramid scam, recruit, recruit, recruit. Their product sales are completely secondary, and if you actually can do the math for their fully over complicated commission tiers, you will realize you won't make any real money unless you recruit, recruit, recruit some more.

Your comments never really sound neitral.
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StarStarStarStarStar
Good opportunity for those who put some effort in
Posted by on
Rating: 5/51
BIRMINGHAM -- Hi All,

Just a short post. I have joined ACN a year ago and was very reluctant initially as I had heard many negative things about multi level marketing companies. Further research and understanding of the business model resulted in me joining.

I have now been with ACN for 12 months and progressed very well through the ranks. Simply put if you put some effort in you can make a very handsome pay packet.

Many people on this review site have had varied experiences but to be honest if they have not put the work in and expect to get paid then guys wake up you will not make any money in any business with that attitude.

Regards
James
     
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Cwazychicken on 2014-07-07:
true can't force someone to do it though. Some people don't want to do it. Not everybody is fit for something like this. I know im not!
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