SEATTLE, WASHINGTON -- What amazes me about these guys is how companies like Tmobile Comcast AT&T COX Time warner HughesNet Sprint Verizon direct TV Dish Network and all these other huge companies were scammed secretly into doing business with them and still continue to do business with them for years and years. Cannot these companies see they are being ripped off????? Don't they do their research??? OMG. Canadian companies too leagued with them I heard. ACN has the right to market these products but the heads of those companies can't even tell they are being lied to and continue to work with them after all these years. They even continued the rip of and lies secretly into 20 more countries and those countries head corporations also allowed themselves to be scammed. wow. even the BBB was tricked! saying they have a A rating when really it should be a F. talk about shysters. Talk about STUPID. Just shows you that the CEOs of these big companies must be real idiots to aligned themselves with a company like ACN. take it from me, don't trust these guys.
OAK PARK, MICHIGAN -- I have been trying to cancel my internet services from them for how many months now, and they keep giving me the run around as to why it is taking so long for them to cancel it. Every representative I talked to had different excuses as to why it is taking so long. They keep telling it takes so-and-so business days before they can do it. Every time I check to see what is going on, they have different reasons as to why they can't do it yet. I really want to get this resolves and just leave ACN.
SALT LAKE CITY, UTAH -- ACN is like quicksand! If you fall into a contract, with the promise that if it isn't to your liking, you can get out, it is such a lie. Just after we signed up and were hooked up, the service was not good at all. They use Qwest lines for their internet, and because of where we live, (had I realized that I wouldn't have signed on) the lines are too far from our home because we live at the base of a mountain. The internet is sooooooooo slow!! And the phone service isn't great either.
The representatives have been extremely unhelpful, and I will bad mouth this company until the cows come home, as they would say. As far as our salesperson goes, they couldn't even help. So, don't believe what they say, and stay as far away from this company as you can. We are stuck, unless I get a lawyer involved, which is next on my list.
GLEN BURNIE, MARYLAND -- I really don't want to give ACN a rating because based on my perception of the company, it is not for me.
If you have $500.00 to invest in a company and the passion to get others involved in the companies' vision, then by all means go for what you know; however, I like to hear all the facts. I don't like when people try to persuade you into doing things without really knowing the plan and then try to make you feel inadequate if you don't see things their way.
Today was my first big training meeting that I attended with someone who initially advised me about ACN. There was one other meeting that I attended, but it was a small informal meeting at; I guess, a mentors house. Anyway, it seems as though they hype you up for something by always looking on the positive side about things; even getting God involved. Like, it's okay if you don't know a lot of people or if your family lives in another state. We are going to help you anyway.
I'm sorry, I want my own business and I want to make extra money. But to ask me up front to give $500.00 to join and then later after I have invested, you are going to require me to pay additional fees; after giving you my social, credit card and a signed contract. One thing I don't like is pressure and pressure always alerts me to “Stop, don't do it”. No that is a scheme. I want to own a business in something I love and that I can say the risk was well worth it. Also, I don't want to put my friends and loved ones in a compromising situation so that I can see benefits. I don't see their vision.
To me, I see it for what it really is and to be honest, I can afford to invest $500.00 that I knew I was going to get right back because your product sells that well. For that reason, I pass. I am not a sales person. I can't tell people short descriptions of something, I tell them truth. So, I am going to let them know that they will be purchasing a phone for $30/month, paying $500 for a initial business startup, you will become a customer by purchasing ACN, you will recruit other potential business owners to do the same to start the cycle again, you will tell others about the business but don't tell all the business, you will receive a store front that comes with an online assistant that will cost you $40/month and there are annual fees. Is this something that you would like to do as a business owner?
LOS ANGELES, CALIFORNIA -- These reviews are seriously an injustice to this company of over 23 years and the MLM industry in general. If you wanted to start a business, would you have to learn about the business? How about a Verizon store or any other franchise? They have a system just like ACN. You cannot apply your previous business skill set if you were an engineer or teacher to the Home Services Model.
If you lack the language then you must learn. Problem is most people have no idea about business costs. I run a successful Real Estate business, it costs me $4,300 every month. There is no guarantee in business, there are risks and rewards. You have to be willing to learn a new skill set if you want to succeed in any business. All this non-sense about costs and training. Have you looked at the cost of a 4-year degree program, and what do you get after you graduate? You MUST have the drive to succeed. You have to make a 4-5 year commitment to learn and grow as a person or leader.
If you want success, you must attract success. Most everyday folks don't want to make those basic changes. They are busy making a living that they forfeit their futures. Listen, this is a wonderful company if you are willing to learn and grow personally and stop complaining. Don't wish it was easier, wish YOU were better. Get new skills, make a commitment and get to work! What is the alternative? Get a job, or depend on the government.
The money comes when you learn how to inspire action of others, acquire customers, understand the compensation plan, mixed with consistent effort and finally you have generated residual income that is recession proof, and will pay you for the rest of your life. It's a business concept of leverage combined with residual income. They don't teach this way of thinking in schools. There is a reason that most people quit. They quit because they choose to quit. Please!
VANCOUVER, BC -- ACN in Canada, and I see in the US is a nightmare!! No customer service levels, record your conversations with them as they lie, and I have caught them after I told their customer service reps and Supervisors (easier to find a 4 leaf clover than having a CS agent transfer to them). I simply told them, "I also record my conversations for training and customer services purposes".
Started off with trying to call their billing dept, after 1 hr prior to speaking to someone, most people just give up and pay online. After their threat of late payment and disconnect in Aug 12th letter, for Aug 18th, paid Aug 15th and they admitted to accidentally cutting it off anyway around the 15th. As I was out of the country on the 19th but found out that home phone was cut off from family, tried calling unsuccessfully and finally getting through on 27th. Phone fixed the 29th, but they "accidentally" kicked me off my Telus internet!!!
After 6.5 hrs logged on 3 calls that week (keep track), massive run around, and their avoidance to transfer me to a CS Supervisor, noted all agents names and employee numbers (keep track) as I was able to note their empty promises, lies, and outright denial of following my requests. Run!!! Their services are unreliable as they do not have a good system for disconnect or reconnect of services, cannot get any restitution.
After 7 hrs of total conversation time, I finally got 1 month credit from the supervisor, as prior they would only offer per diem that officially I called them, 27th, to uptime, 29th. $29.99/31 x 2 days - a joke (!!) for my 7 hours of wasted time, financial loss, aggravation and credibility loss with callers for 2 weeks for "the number you called is not in service".
I registered the complaint with the CRTC and they gave me the following complaint method below as I encourage all to do so. I also called Telus to get reconnected tomorrow, and had them ACN supervisor confirm that if I disconnect 2 days before billing period (Sept 27th). I will just pay for the Sept month and nothing more, as I don't believe I signed a contract, and he is on record with me in saying that there will not be any further charges.
My GF who was approached by a "friend" in March to become an ACN representative for $500 is now quitting based on this service level scam and the desire to not have any of her friends go through the same. I guess their $500 sign up and annual dues is the way the screw their own business associate, as there is no financial justification than multi-level commission rip off to justify these fees.
BIRMINGHAM -- Hi all, just a short post. I have joined ACN a year ago and was very reluctant initially as I had heard many negative things about multi-level marketing companies. Further research and understanding of the business model resulted in me joining. I have now been with ACN for 12 months and progressed very well through the ranks. Simply put if you put some effort in you can make a very handsome pay packet. Many people on this review site have had varied experiences but to be honest, if they have not put the work in and expect to get paid, then guys wake up - you will not make any money in any business with that attitude.
SEATTLE, WASHINGTON -- Was sold on an ACN phone modem and service by a relative. Original line was dead in three days. Five weeks later, we finally got our phone number and phone service back and a bill for around 160.00$. Not a big deal you would think but our cell phones don't work at home. Cancelled our credit card to protect ourselves from further spurious charges from ACN. At least 16 hrs on hold with ACN customer service. ACN Sucks. No customer service and a capricious, entitled relationship with your credit card. My advice would be to stay clear of ACN or any of its products.
HAPPY VALLEY, OREGON -- I was a ACN customer for a year, When I decided to go to another company after having phone service problems, I felt very taken advantage of. First I did not really want to change and I even avoided my relative who was trying to talk me into selling ACN, finally I bought in to the service. So I can relate to those of you who are afraid of losing friends over this company because I was one who avoided my family and grew to resent them and did not even want to answer the phone from them because selling ACN was all that was on their mind.
Well anyway after two months of dealing with them trying to change companies and dealing with all the extra fees that just keep showing up, and one customer service representative that had me so frustrated that I began to cry has just left be with a very bad taste in my mouth for ACN. I just hope people who read this realize that whenever there is pressure to sell something to your friends and family you will in fact lose some of them and my question to you, is it worth it?
NIAGARA, NEW YORK -- We signed up with ACN to get better rates than what Bell was offering (in Canada). Before the switch was made ACN had Bell cut our lines before they even arranged to have them put back up. We are a business, so 2 days without a phone is horrible. Basically, they mail you all this equipment and expect you to figure it all out, and their customer service representatives are rude and not helpful. Once we got everything up and running the quality is TERRIBLE!
The line crackles, cuts out or drops completely. It is embarrassing to have to make phone calls to customers and then ask them to repeat themselves 15 times in one 5 minute phone call. Who would want to hire a company that can't even afford "proper" phone service.
2 weeks in and we are going back to Bell...and that says something!