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ACN Consumer Reviews - Page 3

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Terrible Internet Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company should change its name to NIS - no internet service. I was on a year contract. At least twice a day the internet would either freeze or drop out. It was not worth contacting tech support since the wait time was 20-30 minutes and they didn't answer the phones at all on Sunday at their closed up shop. When I did get tech support I would be told to unplug and plug the modem back in. That's it. No other ideas. It got so bad that I couldn't use the internet at night and I was unplugging that thing 4 times a day.

I tried to cancel my contract but was told I was 3 days into the next cycle so I would have to pay for an additional 2 months of no service. Oh, but if I wanted to cancel early, I could give them $100. So they want me to give them even more money for no service??? RUN AS FAST AS YOU CAN AWAY FROM THESE THIEVES.

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Terrible, Non Repsonsive Service, Unfulfilled Promises
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CENTENNIAL, COLORADO -- Three scheduled installs never happened as we already had service with CenturyLink. We were told it would be a seamless transfer. When the phone quit working we were told it only would work with their adapter plugged into the router. The router we have is from CenturyLink and is failing, but ACN, even though they were supposed to install a new router refuses to do anything about it. I was told to go out and buy a new one. CenturyLink won't support us anymore since we are no longer directly with them. Four callbacks that never happened. When I did talk to anybody, three people now, they just said "no, we can't help with that". So with the cut in price, the service is also gone.

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ACN is Pyramid Scheme!! KEEP YOUR HARD EARNED MONEY!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- My husband joined ACN to help his son who had been introduced to program by a so-called "friend." We spent $400 we could not afford. Upon joining, after paying money, neither my husband or his son were any longer able to reach the "friend." End result, this "friend" drives an Escalade provided by the company and receives large sums of money because he is toward the top of the scheme, endorsed by Donald Trump by-the-way, while we all scramble just to make our car payments as a result of this fraudulent company with its highly unethical monetary predators.

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Poor to No Customer Service, POOR Quality Equipment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The company is unethical in its dealings, and has poor equipment and no service.

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ACN & One of Their Reps
By -

I attended a meeting by a so called 'friend' last week, where they said if I invest $500 of my money, I would see $3000 in return next month. (Period) So it was a no-brainer to go to the meeting and see what the so-called 'ground-level'/'foundation-level' investment was about. What made me to believe this was a scam was the incorrect use of words and hype. After the meeting I did some research of the company, my thoughts were confirmed.

The representative said she just started out 3 months ago, and is currently making 7,000 dollars a month. The real truth is, after searching her name on the internet, she has been in the business for 19 years!!! So even if I asked to see her pay stub, the figures she made would be incorrect to the amount of time she stated to of invested. Who knows if she was making that much at all, and she could also be an inside appointed sales representative of the company. Who knows? Don't trust M.H.D. off the bat.

She tried to tell us how great the video phone is that ACN sells. She hyped that it's only $100 to buy and then only $30 a month to subscribe. All you have to do is plug it into the internet and then have someone else buy the phone too so they can talk and see each other. This product all together is scandalous.

I can buy a video VOIP phone for 100 to 200 dollars on the internet, and use it for ***FREE*** if using Skype to Skype calling, and Skype offers a $2-$3 plan a month to make calls outside of Skype. I feel that ACN is taking advantage of people. My other feelings are that how can I sell a product I don't believe in, which is not the best product for anyone. That in itself is scandalous.

All you have to do is invest in $500 (yeah right!!!) not. After listening to the representative and other people who were in the program, they kept repeating how they have to make a lot of follow up calls and hustling to get their accounts to payback. Not to mention there is a $30 additional fee to maintain your website, and another $150 to $200 annual fee to stay a member. And you have to buy into the program with 3 services.

I currently only have one cell phone service...why add 2 more services a month to add to my bills? Well I didn't get suckered into this pyramid scam. I did my research first. If you want to invest in a money making career- invest in yourself! I am hitting the books.

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Great! Best Business I've Owned!
StarStarStarStarStarBy -
Rating: 5/51

DENVER, COLORADO -- I was shown the ACN opportunity by a family member. I was a business owner for the past 20 years in the construction industry. ACN was a complete no-brainer for me...I & everyone I know has been paying for their phone, TV, internet, home security, gas & electricity for as long as I can remember. To put yourself in those billing cycles is a dream come true! I see the reviews of many who are crying wolf & the business failed them...wake up!! The business didn't fail you...you failed you!

This is a business & it requires you to run it as a business! Most of the criers have never owned their own business before & probably never will because they have been a slave for someone else their whole life! Since I have joined arms with ACN, I have retired myself from my construction business & I have broke 6 figures the past 2 years.

The ACN system is tried & true and has been working for 1000s of reps for over 20 years! They have an A+ rating BBB rating. Anyone that thinks Multi-Level Marketing is a pyramid scam, clearly shows their lack of education! MLM is one of the most powerful business model theirs is. When you are an employee, you are simply a slave building someone else's dream!

We live in "The Land of Opportunity", yet we're indoctrinated from the time we go to school..."get an education, get a job, work 40 years & retire". Good luck with that! As an ACN rep or any other MLM rep, the only thing that caps my income is my own efforts! Wake up America...a W2 employee is the old way & nearly extinct way to earn a living. There is no such thing as work place loyalty...you are simply a disposable number!

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It's a Business, Not a Job People...
StarStarStarStarStarBy -
Rating: 5/51

LOS ANGELES, CALIFORNIA -- These reviews are seriously an injustice to this company of over 23 years and the MLM industry in general. If you wanted to start a business, would you have to learn about the business? How about a Verizon store or any other franchise? They have a system just like ACN. You cannot apply your previous business skill set if you were an engineer or teacher to the Home Services Model.

If you lack the language then you must learn. Problem is most people have no idea about business costs. I run a successful Real Estate business, it costs me $4,300 every month. There is no guarantee in business, there are risks and rewards. You have to be willing to learn a new skill set if you want to succeed in any business. All this non-sense about costs and training. Have you looked at the cost of a 4-year degree program, and what do you get after you graduate? You MUST have the drive to succeed. You have to make a 4-5 year commitment to learn and grow as a person or leader.

If you want success, you must attract success. Most everyday folks don't want to make those basic changes. They are busy making a living that they forfeit their futures. Listen, this is a wonderful company if you are willing to learn and grow personally and stop complaining. Don't wish it was easier, wish YOU were better. Get new skills, make a commitment and get to work! What is the alternative? Get a job, or depend on the government.

The money comes when you learn how to inspire action of others, acquire customers, understand the compensation plan, mixed with consistent effort and finally you have generated residual income that is recession proof, and will pay you for the rest of your life. It's a business concept of leverage combined with residual income. They don't teach this way of thinking in schools. There is a reason that most people quit. They quit because they choose to quit. Please!

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Attempted to Charge Fees After Multiple Requests to Cancel Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MENDON, UTAH -- I signed up as a customer for their digital phone VOIP service. We had many struggles with phone quality and dropped calls. I worked with their tech support a couple of times with no success. I did not have a contract with them (part of their incentive to sign up for their service), and they would charge for the following month of service.

I canceled by email within a couple of days of the billing cycle (on a weekend) and called during their business hours to verify the cancellation. The phone representative informed me that I would have to reactivate the account (another month's charge) before she could cancel my service. The email reply came back saying none of this, but that I would be charged a "port out" fee, or I would lose my phone number.

I had already subscribed to another phone service, and they had ported my phone number over before I even requested my service with ACN to be terminated. I told them this, that I owed them nothing more, since they charge for the following month and to again cancel my service. They then charged me for three more months of service (even though I did not have a working number with them), and a late fee. They then sent this bill to a collection agency, who informed me that this would be posted against my credit rating if I did not pay the bill!

I have had to spend a couple of hours with ACN and the collection agency, verifying my email and phone requests to cancel service, and that I have originally asked my service to be canceled because of poor digital service from them (my new digital VOIP provider, OOMA has had no problems). Now they are saying that I should at least pay for a full months service, because the request to cancel happened TWO DAYS after the billing cycle.

ACN advertised that there would be a "no contractual obligation" for signing up for their phone service, but used dishonest, unethical business practices in attempts to collect money from me for services they could not and no longer provided.

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Bombarded With Calls To Join
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINNAMINSON, NEW JERSEY -- I've been called, emailed about joining this great company, but no one could tell me about it have to go to the meeting. Every week for 4 months to go to one of 4 people's house that I knew. So I gave in and went, all I heard was "you'll make lots of money", "we've quit our jobs." This went on for an hour, I still have no idea what I would have to do but I know I have to fork out $500 bucks for what I have no clue.

So it finally opened up for questions and before I could ask what do I need to do 2 people asked who to write the check out to? As I was shaking my head I got the question out, and that is when they told me you get your friends & family to join these services & you make a percentage back. OK, what is the percentage? 5%. So I asked 5% of what? The total bill (cell or power company). I never did it because I read this thread.

6 months later I went to my 4 friends and asked, "how much have you made back so far?" 2 have made over $300 but have not signed anyone up since November so the bonuses are no longer coming in. So I asked, "what about all those services that you're signing up?" Well they've been so busy signing up all their friends and family they only have their own services on their business. I said again, "how much have you earned?" They said less the bonus and the trip to San Francisco for an ACN meeting, they're both in the negative for $900.

So for all you people that are out there saying this is a GREAT business tell the people the truth: HOW MUCH ARE YOU MAKING??? Tell us why it's so great, it still sounds like a pyramid scheme.

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ACN = Limited Success in NYC
By -

NORTH CAROLINA -- The only ACN residential services you call realistically sell in NYC are: U.S. Energy (with proven savings), Digital Talk, local & long distance, wireless (no savings!). Most people don't have satellite in apt. bldgs. nor ADT, unless it's a condo, & most people have bundled Time Warner services, which they don't want to break up, & no DSL in service in Manhattan. Other services are not appealing, e. g. WiMAX & Mobile App.

Commercial services: you can get the 10% commission for signing up a commercial energy customer ONLY IF you already have 40 customer points! Really?! Video phone: must buy 2 @ $189 each in order to use it. The only service worth selling: U.S. Energy.

Join ACN knowing the truth. I've been in it 3 weeks & wish I knew then what I know now. I'm not saying it won't work for everyone, but think of the services your family & friends use. There is no saving on switching your wireless service. The only plus is that your friends & family will be earning you two customer points per customer. NO SAVINGS!

There's no clear page on your business website in which you can enter a customer's current ConEd energy expenses & compare them to the Planet Energy (ACN's energy supplier) monthly rate. Therefore, you can't conveniently show your customer what they would be saving if they use Planet Energy as their supplier. Planet Energy's rates are lower than ConEd, though the rates vary from month-to-month.

Oh & it's a pain in the rear to get people to do your home meetings, you can only have so many friends & friends of friends. Some complain that the people who signed them up abandon them after the person becomes a representative. In my case, they've been on my a**!!! Calling me during my other work hours, more than once a day, asking me to schedule home meetings & make lists &... exactly! You are already tired reading all the **! Do your homework before you fork over $499. You have only 10 days to get your $ back if you do sign up as an ACN rep. Hope this helps.

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ACN Rating:
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2.0 out of 5, based on 51 ratings and
71 reviews & complaints.
Contact Information:
ACN
1000 Progress Place
Concord, NC 28025-2449
704-260-3000 (ph)
www.acninc.com
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