ACN - Page 3

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1.5 out of 5, based on 32 ratings and
53 reviews & complaints.

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Stay Away From ACN Phone Services or Multi Level Business
Posted on
Rating: 1/51
VANCOUVER, BC -- ACN in Canada, and I see in the US is a nightmare!! no customers service levels, record your conversations with them as they lie and I have caught them after I told their customer service reps and Supervisors (easier to find a 4 leaf clover than having a CS agent transfer to them). I simply told them, "I also record my conversations for training and customer services purposes". Started off with trying to call their billing dept, after 1hr prior to speaking to someone, most people just give up and pay online. After their threat of late payment and disconnect in Aug 12th letter, for Aug 18th, paid Aug 15th and the admitted to accidentally cutting it off anyway around the 15th. As I was out of the country on the 19th but found out that home phone was cut off from family, tried calling unsuccessfully and finally getting through on 27th, phone fixed the 29th, but they "accidentally" kicked me off my Telus internet!!! After6.5hrs logged on 3 calls that week (keep track) massive run around and their avoidance to transfer me to a CS Supervisor, noted all agents names and employee numbers(keep track) as I was able to note their empty promises, lies, and out right denial of following my requests. Run!!!!!!!! There services are unreliable as they do not have a good system for disconnect or reconnect of services, can not get any restitution. After 7 hrs of total conversation time, I finally got 1 month credit from the supervisor, as prior they would only offer per diem that officially I called them, 27th, to uptime, 29th. = $29.99/31 x 2 days=== a joke!! for my 7 hours of wasted time, financial loss, aggravation and credibility loss with callers for 2 weeks for _the number you called is not in service".

I registered the complaint with the CRTC and they gave me the following complaint method below as I encourage all to do so. I also called telus to get reconnected tomorrow, and had them ACN supervisor confirm that if I disconnect 2 days before billing period (Sept 27th) I will just pay for the Sept month and nothing more, as I don't believe I signed a contract, and he is on record with me in saying that there will not be any further charges.
My GF who was approached by a "friend" in March to become a ACN representative for $500, is now quitting based on this service level scam and the desire to not have any of her friends go through the same. I guess their $500 sign up and annual dues is the way the screw their own business associate, as there is no financial justification than multi level commission rip off to justify these fees.
     
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Good opportunity for those who put some effort in
Posted by on
Rating: 5/51
BIRMINGHAM -- Hi All,

Just a short post. I have joined ACN a year ago and was very reluctant initially as I had heard many negative things about multi level marketing companies. Further research and understanding of the business model resulted in me joining.

I have now been with ACN for 12 months and progressed very well through the ranks. Simply put if you put some effort in you can make a very handsome pay packet.

Many people on this review site have had varied experiences but to be honest if they have not put the work in and expect to get paid then guys wake up you will not make any money in any business with that attitude.

Regards
James
     
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ACN's service is abysmal.
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- Was sold on an ACN phone modem and service by a relative. Original line was dead in three days.

Five weeks later We finally got our phone number and phone service back and a bill for around 160.00$. Not a big deal you would think but our cell phones don't work at home. Cancelled our credit card to protect ourselves from further spurious charges from ACN.

At least 16 hrs on hold with ACN customer service.

ACN Sucks. No customer service and a capricious, entitled relationship with your credit card.

My advice would be to stay clear of ACN or any of it's products.

Joe Shaw
Seattle Wa.
     
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Don't Lose Your Friends by Joining With ACN
Posted by on
Rating: 1/51
HAPPY VALLEY, OREGON -- I was a ACN customer for a year, When I decided to go to another company after having phone service problems, I felt very taken advantage of. First I did not really want to change and I even avoided my relative who was trying to talk me into selling ACN, finally I bought in to the service. So I can relate to those of you who are afraid of losing friends over this company because I was one who avoided my family and grew to resent them and did not even want to answer the phone from them because selling ACN was all that was on their mind.

Well anyway after two months of dealing with them trying to change companies and dealing with all the extra fees that just keep showing up, and one customer service representative that had me so frustrated that I began to cry has just left be with a very bad taste in my mouth for ACN. I just hope people who read this realize that whenever there is pressure to sell something to your friends and family you will in fact lose some of them and my question to you, is it worth it?
     
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Who Do You Think You Are??
Posted by on
Rating: 1/51
How dare you ACN supporters, who do you think you are? Yes, we need people to mow grass and bag our groceries; you also need nurses and an IT guy fix your computer etc.. However, if I understand you correctly, we are not successful unless we (the public) give you $500++ and convince our friends and family to give you $500++, we are losers in life.

As an educated professional woman I am no better than the man or woman who cuts my grass or bags my groceries. The difference between you and us is that WE GET PAID!! Your nothing more than a puppy dog, brainwashed 'door to door' salesmen/saleswoman. However, when you do 'pitch with success' you gain praise (psssttt...can't feed your family on praise). How dare you try and use people's kindness with a pitch "can you do me a favor". I NEVER expect to do someone a favor, only to have them turn around and steal my money at their hope of becoming a millionaire.

ACN = Narcissism, Anti-Social personality disorder, immoral, no scruples etc...

The problem is people who fall under this category are hard to change, but easily manipulated into anything that gives them the hope of acceptance. Our world is not good enough for them cause "SOMEDAY", they will be bigger and better than the rest of us. News flash...I will always be $500++ richer than they will ever be!! If I want to throw away money at a dream I would prefer a casino or buy a lottery ticket - odds are better!!

Good luck at your brainwashing next week in CA...LOLOL I'll be home comfy on my couch while your getting 4hrs sleep marinating for a good brainwashing!!
     
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Frustrating, Horrible Quality and Horrible Service
Posted by on
Rating: 1/51
NIAGARA, NEW YORK -- We signed up with ACN to get better rates than what Bell was offering (in Canada). Before the switch was made ACN had Bell cut our lines before they even arranged to have them put back up. We are a business, so 2 days without a phone is horrible. Basically, they mail you all this equipment and expect you to figure it all out, and their customer service representatives are rude and not helpful. Once we got everything up and running the quality is TERRIBLE!

The line crackles, cuts out or drops completely. It is embarrassing to have to make phone calls to customers and then ask them to repeat themselves 15 times in one 5 minute phone call. Who would want to hire a company that can't even afford "proper" phone service.

2 weeks in and we are going back to Bell...and that says something!
     
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Acn - Head Of The Scam Must Read This
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- What amazes me about these guys is how companies like Tmobile Comcast AT&T COX Time warner HughesNet Sprint Verizon direct TV Dish Network and all these other huge companies were scammed secretly into doing business with them and still continue to do business with them for years and years. Cannot these companies see they are being ripped off????? Don't they do their research??? OMG. Canadian companies too leagued with them I heard. ACN has the right to market these products but the heads of those companies can't even tell they are being lied to and continue to work with them after all these years. They even continued the rip of and lies secretly into 20 more countries and those countries head corporations also allowed themselves to be scammed. wow. even the BBB was tricked! saying they have a A rating when really it should be a F. talk about shysters. Talk about STUPID. Just shows you that the CEOs of these big companies must be real idiots to aligned themselves with a company like ACN. take it from me, don't trust these guys.
     
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Refusal of Refund
Posted by on
Rating: 1/51
DALLAS, TEXAS -- My son got suckered into this ACN scheme through a friend. After months of investing money with NO return he requested to opt out. He was instructed to send over a fax with all of his information and his membership would be cancelled and the monthly withdrawals would cease.

We allowed our son to use our bank account because he did not have his own. I received confirmation that they in fact received the fax and verbally was told by a Mae within this organization, the monthly withdrawals would stop. Following month - another withdrawal. I called and spoke to this Mae again - she tried telling me that they did not withdraw any funds - I faxed her over my bank statement and again received confirmation. Spoke with her again was promised a refund - now another month has passed and guess what - another withdrawal.
     
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Think logically...
Posted by on
Rating: 1/51
SCARSDALE, NEW YORK -- In 2012, who is looking for new providers for internet, phone, or TV? Maybe 1 person in every 10,000. This is the most misleading scam I've ever seen, I HATE dealing with these a$$ holes on the phone and getting your $500 back is one of the most difficult refunds you will ever run into. I hate this company with a passion because it leads you to believe that you actually have a shot at drawing people in to use "your" provider because its better than the others.
     
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Appalled at the lack of integrity of this company
Posted by on
UNKNOWN -- I ordered home phone and internet service. I had not been told the phone was a VOIP system (which does not work with my home/ADT security system). Within about 9 days of ordering service, I tried to cancel it. They wouldn't let me (telling me there was nothing to cancel because services hadn't been activated). I told them I didn't want my phone service activated because my home security then wouldn't work. They basically said "oh well". They also told me that I was now under contract, having had to cancel service within 3 days of placing the order; and that I would have to pay a termination fee of $200+. They also told me they would not stop the porting of my phone number, and that once they had it, if I was to cancel with them, I'd lose my home number. When I asked for a supervisor, they told me they'd have to "open a case", and I would have to wait 'til 6/24 for someone to call me back. On the morning of 6/24, I called, after having heard from no one. They said I needed to wait 'til the end of the day.

At 4:30 p. m., after hearing from no one, I called again and was told the office was closed. I am now left with no home phone service or security system through the weekend. Both Time Warner and Verizon said I should have 30 days to cancel after placing an order, but ACN only gives 3 days. This has been the most awful experience I have ever had.
     
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