Stay Away From ACN Phone Services or Multi Level Business
VANCOUVER, BC -- ACN in Canada, and I see in the US is a nightmare!! no customers service levels, record your conversations with them as they lie and I have caught them after I told their customer service reps and Supervisors (easier to find a 4 leaf clover than having a CS agent transfer to them). I simply told them, "I also record my conversations for training and customer services purposes". Started off with trying to call their billing dept, after 1hr prior to speaking to someone, most people just give up and pay online. After their threat of late payment and disconnect in Aug 12th letter, for Aug 18th, paid Aug 15th and the admitted to accidentally cutting it off anyway around the 15th. As I was out of the country on the 19th but found out that home phone was cut off from family, tried calling unsuccessfully and finally getting through on 27th, phone fixed the 29th, but they "accidentally" kicked me off my Telus internet!!! After6.5hrs logged on 3 calls that week (keep track) massive run around and their avoidance to transfer me to a CS Supervisor, noted all agents names and employee numbers(keep track) as I was able to note their empty promises, lies, and out right denial of following my requests. Run!!!!!!!! There services are unreliable as they do not have a good system for disconnect or reconnect of services, can not get any restitution. After 7 hrs of total conversation time, I finally got 1 month credit from the supervisor, as prior they would only offer per diem that officially I called them, 27th, to uptime, 29th. = $29.99/31 x 2 days=== a joke!! for my 7 hours of wasted time, financial loss, aggravation and credibility loss with callers for 2 weeks for _the number you called is not in service".
I registered the complaint with the CRTC and they gave me the following complaint method below as I encourage all to do so. I also called telus to get reconnected tomorrow, and had them ACN supervisor confirm that if I disconnect 2 days before billing period (Sept 27th) I will just pay for the Sept month and nothing more, as I don't believe I signed a contract, and he is on record with me in saying that there will not be any further charges.
My GF who was approached by a "friend" in March to become a ACN representative for $500, is now quitting based on this service level scam and the desire to not have any of her friends go through the same. I guess their $500 sign up and annual dues is the way the screw their own business associate, as there is no financial justification than multi level commission rip off to justify these fees.