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Lemon Vehicle, poor dealership & customer service
Posted by Jaga on 09/05/2006
MIAMI, FLORIDA -- Have had an Acura (Honda luxury brand) automobile style TSX for 10 months which was purchased new. In that time vehicle has experienced disck brake problem, failure of air conditioning to cool properly, and following warranty repair of air conditioning the sudden emission of strong metallic odor, loud howling/whistling from dashboard, and passenger cabin flooding with water from engine (condensation backwash). Dealership indicates smell is normal, noise was attributed to discovery of a leaking exhaust manifold, and now am told it is caused by transmission gears with the option by the dealership and Acura corporate to replace the transmission with rebuilt parts or to treat the problem as normal. Dealership has routinely failed to be responsive with end result that the car has been in the shop a total of over 40 days as of this writing. My efforts to address the matter at Acura and Honda corporate offices have resulted in runarounds, lectures about my obligations to the company, referral to a mediation department that dragged the process and blamed me for not being more cooperative, failure to provide direct answers to various questions, refusal to let me speak to management, and periodic bursts of hostility from staff, along with statements to the effect that they do not need my business and they do not care if I pursue legal action. I have now been forced to pursue this matter under my state's lemon law statutes and will likely have to retain an attorney for additional litigation which you can imagine is time consuming and eats into my finances. Even if I have the desired resolution (and my research online shows Honda rarely compromises or settles in these matters), I will likely have to purchase a new car for which I will pay higher rates on a loan than I now carry. My state has a good lemon law, but all this remains an aggravation. If you live in the Miami-Ft. Lauderdale area in Florida I strongly advise you to avoid purchasing or leasing a car from any Acura dealerships.
     
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Posted by Anonymous on 2006-09-06:
Acura/Honda has always been an elitest (sp?) company that is why I personally steer clear. If you proceed with lemon law here you will recover any legal fees incurred. Check around, many lawyers will now do these cases pro bono. Good Luck
Posted by PRTSX on 2006-12-05:
I have the same howling/whistling from dashboard sporadic noice in my TSX. It ususlly hapens in the afternoons. Have yours been resolved? What caused it?
Posted by daat on 2008-06-05:
I am writing in regard to my Acura which was purchased from a Texas dealer. It is an Acura CL. The transmission failed at 38K miles. They replaced the transmission, apparently with a "rebuilt" transmission. Now 110K miles later the "new" transmission is going out. When I took it back to the dealership they said, "well, nothing last forever"!. I said no, but 110K, miles on a second transmission does not speak well for Acura. This along with numerous other major repairs and factory recalls have made this Acura a pain. I will never buy another Acura. I will also tell everyone I meet about Acura and their poor service and poor product. Unfortunately my cousin also bought an Acura from this same dealership. When she decided to trade the car, the Toyota dealership that was going to buy the car discovered that the car had been wrecked and that this been covered up by the Acura dealership. This was less than a year after purchase and when we confronted the dealership in regard to this they became hostile and of course denied it. Apparently this is a nationwide trend of Acura. Soon their reputation will be ruined because of such unscrupulous dealers and poor workmanship on their car. Perhaps there should be a class action law suit filed on behalf of Acura owners. Of course, the lawyers would get all the money but Acura would also get what is coming to them as well.
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Crack in the Dash on 04 Acura TL
Posted by Theary on 06/02/2009
I currently own a 04 Acura TL. I love my car very much but is highly upset with Acura because whoever made the vehicle did a poorly job with the dash. I have noticed that not only I have experienced it but many others have experience their crack on the dash. Its hard to believe a vehicle not even 10 years old and a LUXURY car has a crack slit right above the passenger airbag! Its ridiculous, not to mention a poor job! Acura should've made this a recall or something of that sort because it is not our fault that the dash is cracking!! I am very upset and Acura dealership would not cover this for me because they said my car is out of warranty. I have 50k miles, I do understand that but again this is a LUXURY car! Its ridiculous! I know so many Acura TL owners and this is going to be a big concern to all Acura owners if this doesn't get fixed accordingly.

I recommend Acura to do something about this or they will lose a lot of customers. All my cars were Acura. I love Acura but now its making me think twice.
     
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Posted by NofriendofAX on 2009-06-02:
My next car purchase will be an Acura regardless of what people post on here. Condition issues such as these are usually only covered 36,000 miles or less. So, I can understand why they wouldn't cover it. Eventhough, the car is five years old I'm sure they would be willing to meet halfway, unless there is reason for them to believe it is not a manufactured problem. As for a recall, no auto company will order one unless multiple people - not just one - have the same problem.

Nothing that a little duck tape couldn't fix...
Posted by Pam on 2011-07-23:
I have the same problem
Posted by Carlos on 2013-06-26:
I do have the same problem
Posted by jacob calloway on 2013-08-02:
My dashboard has also cracked right above the passenger airbag at 136,000 miles. I have a 2004 TL, how can I fix this?
Posted by Cindy on 2013-08-04:
I have the same problem with my 2006 Acura TL. No excuse for it. I will be taking my car to Acura and they better do something to make this right or there will be no more Acura purchases
Posted by xay 7-02-13 on 2013-08-26:
I have 05 tl and my dashboard have the same problem acura should make this a manufacture recall
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2012 Acura problem
Posted by Davisnoregon on 02/15/2012
PORTLAND, OREGON -- I have a 2012 Acura TL and have 4000 miles on it. I has been in the Ron Tokin Acura shop 5 times. The battery indicator states "The battery has only limited amount of power. Have dealer check or replace battery as soon as possible". The dealer told me they don't know how to fix it. They have replaced the battery and everything. They want to at their cost hook up a charger to my car at my home. I told them this was unreasonable. They will now refund my $41700 for the vehicle. I don't know what to do now. Now it won't start.
     
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Posted by MDSasquatch on 2012-02-15:
http://www.carlemon.com/lemon/OR_law.html
Posted by FoDaddy19 on 2012-02-16:
sounds like there's a drain somewhere on the battery even when the car is off. They need to fix this under warranty. If they cannot fix this problem in timely manner you need to invoke the lemon law in your state. If they've already agreed to buy back the vehicle, then they'll just have to send a tow truck to retrieve it.
Posted by bigal on 2012-02-16:
There definitely is a drain on the battery. Unless the service dept is completely inept this is a fixable problem. They can put a tester on the battery and measure the drain. They would also have to measure the drain on a similar vehicle which has no problems. All cars have a minor drain when not running due to the electronics installed. The difference in drain is what they would need to find. Because of space I will not go into details of how to do this but you start with pulling fuses to isolate areas. It can take awhile but it is not difficult.
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Acura Integra Engine Problem
Posted by GandalfTW on 02/07/2008
CHICAGO, ILLINOIS -- Situation Background

I own 2001 Acura Integra GSR. The car has been driven to and from work 99% of its life, just regular wear and tear. Currently there is 75000 miles on this car. The car has had its oil changed at Acura dealer ship for its entire life every 3 thousand miles.

Mid 2007 I suddenly noticed that my engine warning light turned on. I immediately stopped to investigate. It turned out that oil was low. I have contacted dealer and run oil burning test to see if engine was burning oil. All it is, you drive 1000 miles and check oil level. It was measured that my engine is burning 2 quarts of oil every 1000 miles.

I was shocked to say the least because after our family bough many Honda vehicles over 20 years I have never seen Honda engine burn oil. Two quarts of oil per 1000 miles is huge amount. I contacted Acura Customer service to find out if they can help with this matter as it sure looked like something that should not be happening.

Customer Service Response

Customer service told me that they do not have to help me because my warranty expired but if they are to provide any kind of assistance I need to have a dealer and only Acura dealer determine what the problem is first. I spoke with Service manager at Acura dealer and I was told it will cost me $1000 up front and maybe more to make a determination what’s wrong with the engine. This is not even the costs of repair, which is likely to bring the total cost to be more then if I would just buy a brand new engine. So I was supposed to spend all this money just to find out if Acura would render some kind of assistance to help with my problem.

I have decided to consult with a friend of family a Honda mechanic with 25 years experience with Honda cars. He works for Honda dealer. He assured me that Honda engine can go 200000 miles without burning any oil and there are only two possibilities why my car is burning oil this soon.

1. Manufacturing defect of engine.
2. Oil was not changed properly by the dealer. (McGrath Acura 400 E Ogden Ave Westmont, IL , 60559)

Conclusions

I have thought about it, and called Customer Support again to tell them that I do not believe I should have to spend any money to fix something that is clearly not my fault. They replied that there is nothing they can do for me then.

I’m truly shocked and disappointed that Acura is expecting their customers to throw away a car after 75000 miles. I’m also shocked that the dealership would not offer me some kind of discount on labor they wanted to charge me to determine what’s wrong with the car. When you think about it, they are partially responsible for this situation as they have failed to notify me the engine is burning oil when they were doing oil changes. You would think the dealer might want to mention to you that the extracted oil form engine was much lower then expected, but I guess this must be against their interests. They check your tire pressure but fail to inform you about such an important fact as low oil level during oil change.

I do not understand why a manufacturer with much worse reputation like Hunday is warranting their power train up to 100,000 miles, but Acura turns their back on long term loyal customer when they know their equipment should not break this soon? It is not like I took my car to Jiffy Lube. My car was maintained only by Acura dealer for its entire life.

Acura you leave me no choice.

I have decided that I have no choice but to stop buying Honda made cars and to share my experience with as many people as possible on Internet. Let this be a warning to anyone who thinks Acura and Honda is a guarantee of excellence. Nothing could be further from the truth.

Regards

A very disappointed customer.
     
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Posted by lobo65 on 2008-02-07:
I don't know that happened to your car. My '97 Integra has 138,000 miles, and is still going strong. Maybe it was a problem with 2001 models.
Posted by dude in lude on 2008-02-07:
if you in fact really do have GSR integra with that low of miles you can sell it for a good amount of cash, that is sought after motor and anyone on hondaforums would take a chance with it.
Posted by Aerocave on 2008-02-07:
Oh Come on Gandalf...I really hope you are not serious...I not downplaying the frustration and seriousness of an engine burning 2 quarts of oil every 1000 miles...but need I remind you, this is a 7 year old car with 75,000 miles...the dealer is not going to just rip the engine apart on a "hope" that Acura will help with the repair (for free)...and to somehow hold the dealership accountable "because they were changing the oil and should have told you about this" is ridiculous. When you change the oil, one of the first things you do is drain the existing oil. I don't know of anyone who "checks" the level first. Again, I see your frustration, but it is a 7 year old machine with 75000 miles. I know the reliability of Honda products. But it is a machine built by man. Things go wrong. Stop trying to make a case for a free repair when it is not warranted. Thats exactly what you are doing.
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Acura TL Seats
Posted by Charmurp on 01/25/2005
FORT PIERCE, FLORIDA -- I recently purchased an 2005 Acura TL. It is a nice car, but the front seats are horrible. I have a bad back and this is the first car out of about 12 that I simply cannot tolerate. The seats are hard and I cannot adjust them to avoid siting on my tailbone. You would think that for $34,000 they could put some nice seats in their car. Also, their so-called lumbar support does not support the lower lumbar region, but the lower back. They don't even know where the lower lombar is. The seat pushes against the lower back puting more pressure on the lower lombar. I just can't believe that a company such as Acura could be so cheap. I guess this is how they save money. I am going to sell this car, take a loss and seek a car that puts in decent seats.
     
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Posted by Slimjim on 2005-01-25:
You may want to just replace the seats. There's probably a wide choice of seats from custom companies that will fit and you will be picking based on what is confortable to you. It's got to be cheaper then taking the depreciation hit.
Posted by Slimjim on 2005-01-25:
Backnbiz, I don't mean to disagree but, taking a used car back to the dealer because the seats are uncomfortable? Do you really see them working with the poster on that? Acura's are designed for Asians? No offense, but that's a bit silly is the nicest way I can put it.
Posted by Slimjim on 2005-01-25:
I'm not sure why you assume poster’s race, nor the relevance, but as height would go, your theory pretty much translates that American cars are built then for men, as women average around 5’3”. Of course that’s not the case. If I'm not mistaken, the Acura line was introduced to primarily target the luxury American car market. As seats go, a nice set should be around $900 each, Far less then the deprecation hit as I see it.
Posted by speedy06 on 2005-01-25:
Through the years, engineers have designed cars to better accomodate people of all heights. Being extremely short, I can recall having lots of problems in the early 80's just seeing over the steering wheel or reaching the gas/ brake. (And that was sitting on a pillow)lol Now, with modern technology, just the touch of a button I have the height, and a seat that "hugs" feel with lots of lumbar support.
Posted by speedy06 on 2005-01-25:
German Engineering that is!
Posted by Slimjim on 2005-01-26:
I appreciate your candor biz, but in all fairness, it’s just an opinion. I don’t need to research it. Stating “designed to fit a smaller person of the asian persuasion” is your outtake. Certainly no research uncovered that.
Posted by Anonymous on 2005-01-26:
Posters Quote "I have a bad back" yet you assume (makes an ASS_U_ME) that this problem persists because of size problem??? Possible remedy: Check with a company called HOME MEDICS, they sell seat covers that may help with your condition, average cost $100.00. All vehicles sold in the U.S. are designed for the U.S. market and to even think that because Acura is Japanesse the vehicle was designed to fit only "Asian Persuasion" is not only wrong but stupid. LOL!!!!
Posted by Anonymous on 2005-01-26:
Stupid has many names, NtheBiz, Hiddenagenda, 1hung2lo, backnbiz, Dr know, Txroadtrip, etc.....
Posted by NeveragainAmazon on 2005-01-29:
Just have to add my three cents, I have owned various Acuras for several years now, and I presently have one with the Lumbar Support feature. I never paid much attention to that feature until yesterday. I am 5'8" and the lumbar support does support my lumbar region, but I have to say it is not the lower region, but the upper. I feel for anyone who is shorter than that....if it is a problem for you, and your Acura dealership is as understanding as mine I am sure they will accommodate your complaint. Good Luck to you!
Posted by TXRoadTrip on 2005-02-03:
Sorry dealdirect don't label me as some one else especially when I am not. Also I am smart enough to test drive cars / trucks before purchasing and I have no problems with my Toyota luxury car with electric leather seats.
Posted by TXRoadTrip on 2005-02-07:
And my truck seats are just fine.
Posted by nsx-tech on 2006-08-11:
The TL was designed and built in the US for the North American market. You should have test driven the vehicle for seat comfort. Especially with back problems. These seats are very comfortable IMHO. It is probably not an easy task to design a seat to make everyone happy.
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