Acura of Seattle

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Acura of Seattle - STAY AWAY!!
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TUKWILA, WASHINGTON -- I stopped in to Acura of Seattle at Southcenter (about 10 miles south of Seattle) a few weeks ago looking for a newer vehicle and spoke with a very helpful salesman about the features of a newer Acura that caught my eye. After test-driving the car and looking it over, I made the decision to buy the car and we went back inside to look at pricing. Now I was prepared right then and there to sign on the dotted line and buy the car... all I needed to do was to quickly converse with my husband since he, too, was going to drive the car and he had to give it his OK. Since he was away on business, a simple phone call to him was all that was needed.

I mentioned to the Acura of Seattle salesman that I just needed to speak with my husband briefly to run this by him and then I'd be starting the purchasing process. Again - I was ready to buy the car right then and there.

The salesman left for a bit and returned with another person - later identified as one of the sales managers named "Mr. Bournes". With my cell-phone in hand and my husband just answering, this "Mr. Bournes" interrupts me and starts peppering me with the usual slimeball salesman questions about what it's going to take to buy the car today, etc etc (typical salesman canned speech). I excused myself from the call and told my husband I'd call later.

I politely explained to "Mr Bournes" that I was just about to call my husband about the car when he rudely interrupted. At that point, this Mr. Bournes became hostile and irritated, muttering under his breath something about "she can't make a decision without her husband".

I was *flabbergasted* at the response of this "manager" and immediately called him on his attitude, frankly I was extremely angry. I asked him where his attitude problem stemmed from when all I needed to do was run this by my husband for final purchase. This guy immediately starts *screaming* at me! Since this guy was twice my size, I was afraid of his hostile actions and immediately left the dealership, almost in tears. As I left, I heard this "manager" say to the salesman, "She was wasting your time anyway and not ready to buy a car".

I immediately called the dealership on my way home - again nearly in tears - and brought this to the attention of the receptionist who stated that "we'll have our head manager take care of it right away and contact you"; nobody ever called back or returned my multiple calls.

Acura of Seattle has a very hostile manager named "Mr. Bournes" and apparently does not care about addressing the problem. Since Acura of Seattle management has failed to address the problem privately, my only other recourse is to let the world know just how slimy these people are.


Thank you
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User Replies:
Hugh_Jorgen on 12/26/2007:
That's a standard car salesman tactic. People often use the "I just have to check with my spouse" excuse to get out of a deal, so many places teach their reps to get aggressive at that point - the usual response is "you can't make a decision on your own?" or "your spouse doesn't trust you?". Not saying it's right, just letting you know to be prepared for any reaction you might get.
MRM on 12/26/2007:
"Hugh" are on point!
Ponie on 12/26/2007:
'Since this guy was twice my size, I was afraid of his hostile actions and immediately left the dealership, almost in tears.' Huh? Almost in tears? Maybe they were right. I've got a Sis who, if she encountered these guys, would have made them wish they'd have kept their mouths shut. They would have been sopranos--and I don't mean the kind on TV. She's my 'baby sister' but she scares even me!
AllisonClimber on 12/28/2007:
Thank you all for your responses - but let's clarify some things here. While I fully understand that *some* customers will use the "call the spouse" routine as an excuse - this does not mean that all people do that. And while I know that some sales people can be aggressive - this action by this Bournes character crossed that line long ago. This was outright verbal abuse - an attack - simply because I was not going to sign the line right then and there without (legitimately) calling my husband and asking "Honey, what do you think about this vehicle?". And this hostility was done in plain sight of everyone else on the sales floor - customers and employees alike.

And to user Ponie - maybe the initial post was not clear - I was still *livid* when I was writing it. I am not some withering flower that is easily brought to tears. This was a hostile, completely out of the blue verbal attack by an African American man (not that "the race card" is being played here either) easily twice my size.. honestly I feared for my own safety. I left the dealership as fast as I could and trust me I was more pissed off than anything else.

Where does this guy come off unloading his bad attitude on me just for not immediately buying a car right then and there? I have seen some low life car salesman before but this a**hole takes the pond scum prize. I only regret not having my samsung smart phone with me as I would have taken a youtube video and posted the rantings of this raving maniac.
Anonymous on 12/28/2007:
I got to say, there must be more to the story than this. If not, I got to agree 100% with the poster. The staffs entire actions just baffle me.
Anonymous on 12/28/2007:
As a fellow female shopper - there are some dealerships that just plain treat female shoppers differently than male shoppers. Make fun if you want, but especially in the car world, it's the plain truth. It sounds to me like this was one of those places. There is nothing you can do except leave, you're not going to change them with your complaints. Just find another place that will treat you seriously. They do exist.
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