Adobe

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Beware of Fraudulent transactions! ! ! ! ! !
Posted by on
On May 18, 2010, I ordered a downloadable version of Adobe Dreamweaver CS4 from The Adobe Store and paid through Pay Pal, who debited my bank account. When I received the order details from The Adobe Store, there was something fishy about it. They wanted me to download and apply an Adobe patch, but the download site was from The Adobe Sore website, not the Adobe website. I searched the Adobe website for the patch, but could not locate it. I called Adobe’s tech support, but they had never heard of the patch. They me asked for the registration code I had been given and checked it out and told me that it was an invalid code. I emailed The Adobe Store and told them this and he sent me a second email and different registration code. I called Adobe again and asked them about the new registration code and was told that it too was invalid. I then emailed The Adobe Store and asked for a refund. They did not reply.

I decided to try the install anyway since they weren’t responding, and the install worked. It accepted the registration code and it successfully registered with Adobe, so I figured that may be the guy at Adobe was wrong and dropped it. However, on June 22nd when I opened the software, it gave me the message that the serial number used was invalid and it revoked my license.

I called PayPal, but they will not do anything because I did receive something. (If I had not received anything at all, they may have been more helpful.) Also, since it is an intangible product, they will not investigate further.

I emailed the Adobe Store again when I got the error message and asked for a refund, but all they sent was another "patch" to install, which I believe is just something to disable Dreamweaver's ability to validate the serial number.

It has been very frustrating to try to get any help to resolve this. If you shop there, just be warned. You may end up with nothing for your money.
     
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User Replies:
Skye on 2010-06-25:
I would never install something, that came with not 1, but then 2 invalid unrecognizable registration codes, especially for something their own tech support does not recognize. I truly hope 6 months from now, you are not attacked by some weird virus. Thanks for warning others.
MRM on 2010-06-25:
Exactly what is the website's address? It cannot be from Adobe.com as I think you have downloaded a pirated software. And also why are you using the older version of Dreamweaver when the newer version 5.0 has been released?
macdave on 2010-06-25:
If http://theadobestore.com/ is the domain you used, the company is probably in Beijing based on the whois information. MRM is probably correct when he said that you downloaded pirated software.
PepperElf on 2010-06-25:
next time you want to download Adobe software try ADOBE.COM

then you know it's legal cos it's from the official store


if a deal looks too good to be true
it probably is
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The Email That Adobe Photoshop Won't Answer
Posted by on
Rating: 1/51
SAN JOSE, CALIFORNIA -- I recently went to a considerable amount of trouble and expense to learn ADOBE PHOTOSHOP CS4, but just as I was getting the hang of it, I opened my computer and found the message described in the email below.

For those who don’t know Photoshop, the Bridge Home is an essential part of the system, and it’s very difficult to do without it.

I want to know why Adobe Photoshop thinks they can go into my computer and steal something I paid them full price for. I have sent them the following email three times and am still waiting for the courtesy of a reply.

Attention Adobe Photoshop re. Removal of Adobe Bridge Home from my copy of Adobe Photoshop CS4 Extended, Serial Number 1330-1008-4168-4845-6654-xxxx.

I find that when I try to open the Bridge in my version of CS4 I am confronted with a notice that reads:

The Adobe Bridge Home service has been discontinued
in order to focus resources on other effort.

I am unable to use CS4 in the way that I wish without having the benefit of the Bridge function. Kindly note that I paid your full price for my version of CS4, and have gone to great trouble and expense learning the program. All that effort will now be wasted unless you restore the Bridge function to my computer.

Please advise me as to why you have removed a vital part of a program in this way. I assume that you will now act in good faith and reactivate it for me, so that this matter can be laid to rest.
Thank you
     
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Poor, no horrible, customer service
Posted by on
I had always been happy with Adobe; I’ve used their products for years and found them to relatively bug free and worth the cost. I’ve read about how important customer service is to the CEO after growing up in his father’s Brooklyn appliance store. End result, they deal with customers like they guys selling the counterfeit watches on a Brooklyn corner.

I contacted Adobe to find out the Creative Suite software upgrade I for which I was eligible. There is no email addresses on their web site, so I decided to call customer service. Called customer service three times, once was told I needed to call back (recording) and twice I was on hold for more than 15 minutes before I had to hang up. I finally posted a question using an online form but as days passed without an answer I decided to try calling the store and speak with sales.

I wanted to confirm the upgrade package I needed to purchase so I didn't just order the software from on etailer. I specifically called the online store to place my order so I was sure I’d receive the correct upgrade package. They picked up after one ring, so I was encouraged. They asked for, and I gave them, a list of all my Adobe product serial numbers. They told me the upgrade package would cost $603 and with expedited shipping. Expediting shipping took three days, but no big deal. I finally receive a response to my posted message the day the software package arrives with a different response and here's where things fell apart.

Spending $600 on software I expect a certain level of installation support. I unboxed the package and inserted the CD. It tells me the serial number for my existing product won’t allow an upgrade. So I clear my schedule and call Adobe expecting to be on hold for probably 20 minutes. Boy was I wrong. I was on hold for 40, yes forty minutes, someone picks up to get my customer information and find out about my problem. I tell them what happened and they send me to technical support. Another 25 minutes on hold and I get technical support. Now I’m a little steamed but the person is very helpful, I give them my serial numbers and I'm told I have a valid product and need to talk to the “unlocking department”. They insist this isn’t a problem and I'm told to ask to speak with a supervisor if the person doesn't give me an unlock code.

Another 20 minutes on hold. Finally, I get a person and tell them my story, give them serial numbers and they tell me I can’t upgrade. I ask to speak with a supervisor, they tell me no. At this point my frustration level is through the roof so I tell them I want a refund.

I expected to send back my package and get a credit but Adobe has another twist. There is a Letter of Destruction form for me to fill out and they'll apply a refund; no shipping needed.

Finally, something easy! Not so fast. I made one mistake on the form so that’s part of the problem. They asked for a serial number, I sent it. Now they reject the form telling me I need all the serial numbers for all the different packages in Creative Suite. I sent it in and will see what happens.

By the way, I sent the CEO an email after seeing his email address on the web. Not even a response; I wish he'd call me so we can speak in our native Brooklyn tongue about the terrific Adobe support.

I have to use Adobe InDesign so I’ll upgrade that package only for $170 and they won’t see another penny from me. After searching the web it seems I’m not the only one with this complaint. The software is at a premium cost and the support is substandard, horrible customer service.
     
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Adobe, FIX your bugs before you make ANOTHER version!
Posted by on
Rating: 4/51
SAN JOSE, CA -- I am SO tired of Adobe releasing new updates before they fix the bugs in the current version! It's so annoying! Fix your software Adobe... BEFORE you expect us to buy the newer update! Dang.
     
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User Replies:
MRM on 2012-06-05:
Thanks for letting your readers know that there are bugs in Photoshop CS5. What bugs did you encounter?
MDSasquatch on 2012-06-05:
I use CS5 every day and have yet to encounter a "bug"; I run it on the Mac and a PC.I too would like to know what issue you are experiencing.
Bill on 2012-06-05:
The purpose of most updates are to fix the bugs in the previous release. Unfortunately when fixing the bugs in the previous release they introduce new bugs in the current release. This creates a perpetual cycle for the developers.

I was a software developer for thirty years.
trmn8r on 2012-06-05:
Yes, specifics would be in order. Software packages like this are extremely complicated, and it is the rare piece of software that exhibits no bugs for every single environment and use pattern.

Early adopters are often faced with bugs, that's part of the game. Something as popular as CS5 should have the major bugs worked out in fairly short order.
KevinTX on 2012-06-05:
Oh, where do I start!?! Use InDesign, Photoshop, Illustrator on a REGULAR BASIS, very heavily. InDesign will crash on my system (Mac Pro 2x2.26GHz Quad Core Intel Xeon) at least once or twice a week. Most of them time when you are exporting to a PDF and need to stop the export for one reason or another. Photoshop, ugh, the dang problem with the [appleV] command... it just quits working and won't allow you to grab anything, nor use the hand to 'push' the graphic... the only way to fix (that I've found) is to restart Photoshop. With illustrator, it's not AS bad, but it too crashes and gives you the annoying 'report your crash to apple' dialogue once or twice a week.

Now, PLEASE keep in mind, I have been a Mac user since 1992, I know the ins-and-outs... and I know about FONTS corrupting, viruses etc... I have been using Adobe FOREVER and know my plight is not a solitaire one :) ... I just am SICK of turning around and seeing an update when the past versions (back to CS3) were riddled with issues... and like Bill said, they just continue to create new bugs... seems suspicious to anyone else? "Hmmm... my CS5 doesn't work well... I better update to CS6 to get rid of them... what! My CS6 has a new problem?!?"
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National Cyber Alert System Technical Cyber Security Alert.
Posted by on
Technical Cyber Security Alert TA11-350A

Adobe Updates for Multiple Vulnerabilities

Original release date: December 16, 2011

Source: US-CERT

Systems Affected

* Adobe Reader X (10.1.1) and earlier 10.x versions for Windows and Macintosh
* Adobe Reader 9.4.6 and earlier 9.x versions for Windows, Macintosh, and UNIX
* Adobe Acrobat X (10.1.1) and earlier 10.x versions for Windows and Macintosh
* Adobe Acrobat 9.4.6 and earlier 9.x versions for Windows and Macintosh

For more information please visit:

http://www.us-cert.gov/cas/alerts/SA11-350A.html

     
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Alain on 2011-12-17:
Good information, OF, and thank you!
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Why do people put up with the lack of Adobe customer support?
Posted by on
I don't know why people put up with Adobe support or lack thereof. I just spend 1.5 hours on hold trying to get an activation problem solved and never got anywhere. If you aren't going to get tech support try getting the Russian knock off. It is like using Open Office instead of Office and you are guaranteed no tech support. But you know that going in. It is also pennies on the dollar.
     
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4 Hours and 10 minutes on Hold
Posted by on
Waited on hold for tech support 2 hours and 40 minutes yesterday and 1 hour and 30 minutes today and still have not talked to a technician. The music blasts you r ear the same 3 songs of which I had dreams about last night. Some Kenny G goofy sleep music. Nobody can beat Adobe when it come to hold time 4 hours and 10 minutes for a program I paid over 500.00 for....

     
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Vande on 2009-05-20:
Moved From Other Review: I actually just got back from hitting a buck of golf balls around 75 at a golf range 10 minutes away and am still on hold we are now approaching 5 hours on hold for tech support...

You would think they would give me the new CS4 Suite? No thanks never buying Adobe again.
Anonymous on 2009-05-20:
Not sure what your issues are but CS4 is an outstanding suite of products. It would be worth getting what ever problem you're having cleared up. Sometimes you can sneak into the tech que and get picked up right away if you call sales and act dumb about what number you dialed. They answer the sales calls on the first ring.
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