ADT Consumer Reviews - Page 3

ADT contractor / company representative came to our house for installation November 2006. We paid for upgrade. I have all the original documentation of the upgrade done in November 2006. ADT took bank information from my upgrade check and began automatic check withdrawal under the new account (this is illegal) - we did not sign for automatic withdrawal from our checking account. However, still being paid for the old account. So both were being paid.

Now ADT had yet to refund my $1035.78 for the old account. Still getting bills for the old account. However, due mailed payments for old account which has totaled $1035.78 due back to us. We have been trying to get our money over two months. Keep being told it is ready to release and on a manager's desk in Oak Brook Illinois. Still no check and I have even been in contact with the Resolution Department at the home office. Apparently, even the home office cannot get my check from the manager in Oak Brook Illinois.

The contractor / Account Manager who started this fiasco, says--nothing she can do. So, we call and email about 3 to 4 times a week-same response. Additionally, I have left 5 messages for ADT manager (never available) to return my call (within 24-hours - policy). Never happened. So where is my $1035.78?

I read my contract, I abided by my contract and they still screwed me! I specifically check quarterly billing - they decided to take the information from the check I provided for the installation fee and start automatic deductions! Isn't that illegal?! They misused the information on my check - that has to be fraud!

I faxed the requested information over to ADT research department on 12/7/09 to initiate the investigation for a refund of $105.00 in bank fees due to a with draw error on the part of ADT and I was told it would take 30 days for the research to be concluded. On 12/8/09 a supervisor called me back from ADT and confirmed that my information had been received, again letting me know it could take “up” to 30 days. Today is the 8th of January 2010, and I have no refund to my bank account and today is the 32nd day since my information was faxed over and I have no result.

In this economy it is ridiculous that anyone should have to wait 32 days and more to receive what is rightfully theirs due to the negligence of others and I think that people should be aware of the treatment they are to expect when dealing with ADT. When I asked what was taking so long, since I provided the proof for the investigation, I was told there were many others also needing such attention. What a wonderful thing to learn about the company protecting my home.

ADT is the worst company I have ever done business with. It has been two weeks since they started the install and no one has come back to finish the job! They forgot two of our four bedrooms and we are still not being monitored. I've left a message with a manager and haven't heard back. I've called their many phone numbers and not one single person was able to help answer my one question. No one has any idea what is going on, including me! Everyone should read all over the internet all the complaints from ADT customers - past and present. I'm sorry we didn't find out until it was too late. ~ Sacramento, CA.

I have ADT. Two of my neighbors have ADT. Both had alarms set, but were just burglarized. Apparently they were able to yank the box off the wall within 40 seconds disabling the alarm. One neighbor called ADT and was told their system would not have registered the system being disabled. They wanted $277 to come out after hours to fix the system.

Two days later an ADT representative was running around my neighborhood pushing their system telling prospective clients that their neighbors had just been robbed. He didn't think to mention that they had ADT. Immediately cancelled my ADT and now have BRINKS. They set me up for a reasonable fee to ensure any scenario of someone trying to break in and disable the system would not work.

LOS ANGELES, CALIFORNIA -- My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birth date, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon.

When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable). When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions. Please do not get ADT service, as it is nonexistent.

EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006.

They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer.

They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract. It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services i.e. current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.

LUBBOCK, TEXAS -- I just wanted to tell you how much appreciated the service I received from 24 Seven Security located at 3403 73rd Street, Suite 17 in Lubbock, Texas. I called a couple different companies when I was interested in putting in an alarm system in my new office.

Your dealer ** was very prompt to return my call and meet with me for an estimate on my system. When the installer ** came to install our new unit, he brought someone to assist him. I must say that these were two of the nicest gentlemen I have ever dealt with. We had been in the process of moving and remodeling the building we moved into and have come across some very rude and unhelpful folks. I just want to let you know how much I appreciated everything they did for us. I would highly recommend 24 Seven Security to others. The customer service is great!!! Thank you for your time.

I'm paying for nothing. I'm being ripped off by ADT. Month end is a disaster. I called them and for protection this is what I get at 22 hrs:

A) Drive around until the patrol car comes around.
B) Stay on the phone until you are safe in your premises.
C) When you are finally safe at your own risk, they annoy you further by knocking at your steel gate aggravating your anger.

ADT answer these questions:

1. What am I paying for?
2. Are you an official scam to devour our hard earned money?

BRENTWOOD, CALIFORNIA -- ADT Security Systems sell you their product, have it hooked up improperly and when you call and ask it to be repaired. They tell you it is your equipment and a service tech will cost you 25.00 to come out and fix something that should have been set up right the first time. My contract is up and they are going to be cancelled.

DALLAS, TEXAS -- I was scammed into a 3 year contract by the ADT Salesperson. There is no mention of the contract on the page I was asked to sign. I realized this when I called to cancel and then found that there is a light print about the contract on back of the page. Buyer BEWARE!!