ADT - Page 3

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1.0 out of 5, based on 6 ratings and
29 reviews & complaints.

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I need my money back - now!
Posted by on
I read my contract, I abided by my contract and they still screwed me!

I specifically check quarterly billing - they decided to take the information from the check I provided for the installation fee and start automatic deductions! Isn't that illegal! They miss used the information on my check - that has to be fraud!

I faxed the requested information over to ADT research department on 12/7/09 to initiate the investigation for a refund of $105.00 in bank fees due to a with draw error on the part of ADT and I was told it would take 30 days for the research to be concluded. On 12/8/09 a supervisor called me back from ADT and confirmed that my information had been received, again letting me know it could take “up” to 30 days.

Today is the 8th of January 2010, and I have no refund to my bank account and today is the 32nd day since my information was faxed over and I have no result.

In this economy it is ridiculous that anyone should have to wait 32 days and more to receive what is rightfully theirs due to the negligence of others and I think that people should be aware of the treatment they are to expect when dealing with ADT. When I asked what was taking so long, since I provided the proof for the investigation, I was told there were many others also needing such attention. What a wonderful thing to learn about the company protecting my home.
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User Replies:
Anonymous on 01/08/2010:
Go to your bank and see if they can't stop the draft. It may entail closing that checking account and opening another. A pain in the buttocks, but you may have no other choices.
Anonymous on 01/08/2010:
You can place a stop payment on ADT, but the stop expires after 6 months. And if ADT submits a debit that changes a minor detail, it will slide right past the stop payment.

Changing accounts may not help. Often, banking systems will automatically redirect the debit to the new account.
tnchuck100 on 01/08/2010:
By golly, Ken, we agree on this one 100%. His only guaranteed fix here is to close the account and CHANGE BANKS.
Anonymous on 01/08/2010:
You have a valid argument but it has nothing to do with today's economy. Wrong is wrong. They're obviously messing with you as there is no reason an "investigation" should take 30 days. I know companies do this which is why when I settled an account with three payments I used a money order for each one.
Slimjim on 01/08/2010:
No, you can do a reversal of all the money ADT drafted right now, specifically disputing their authorization to do so. Something they will not be able to prove otherwise. You can also deny any future drafts from that company for any reasoning, whereas your bank will not authorize any further drafts from them.
The sticky part is you need them to monitor your place so I don't know how that will go over as this escalates.
Honecker on 09/02/2013:
The company doe not pay the employees right.There is a lot of micromanagement.
Why would you paid someone to pay
9-11 for you when you can do it for free.
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ADT - Worst Company of the Decade!
Posted by on
ADT is the worst company I have ever done business with. It has been two weeks since they started the install and no one has come back to finish the job! They forgot two of our four bedrooms and we are still not being monitored. I've left a message with a manager and haven't heard back. I've called their many phone numbers and not one single person was able to help answer my one question. No one has any idea what is going on, including me! Everyone should read all over the internet all the complaints from ADT customers - past and present. I'm sorry we didn't find out until it was too late. ~ Sacramento, CA
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ADT is ineffective
Posted by on
I have ADT. Two of my neighbors have ADT. Both had alarms set, but were just burglarized. Apparently they were able to yank the box off the wall within 40 seconds disabling the alarm. One neighbor called ADT and was told there system would not have registered the system being disabled. They wanted $277 to come out after hours to fix the system. Two days later an ADT representative was running around my neighborhood pushing their system telling prospective clients that their neighbors had just been robbed. He didn't think to mention that they had ADT. Immediately cancelled my ADT and now have BRINKS. They set me up for a reasonable fee to ensure any scenario of someone trying to break in and disable the system would not work.
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BokiBean on 06/19/2009:
That's rich, EDT's customers get robbed and they use the robbery as a selling point. Welcome to the land of opportunity.
tnchuck100 on 06/19/2009:
"He didn't think to mention that they had ADT."

I absolutely guarantee it was not a matter of he did not think to mention. It was a conscious, deliberate omission of this fact.
Anonymous on 06/19/2009:
Thanks for the heads-up. VH
Anonymous on 06/19/2009:
Good grief! What a smarmy opportunist that salesman was.
Slimjim on 06/19/2009:
Good review. No alarm panel should disable the alarm just by being removed.
bargod on 06/19/2009:
I used to install home/commercial alarms, if anything it should have tripped the alarm. Sounds like it wasn't fully connected to begin with.
Soaring Consumer on 06/19/2009:
Appalling that their product is not only so vulnerable, but that they are attempting to capitalize on the failure of their product.

I suggest that you print out what happened and stick it on the doors of everyone in your neighborhood.
SpinnerDolphin78 on 06/24/2009:
I recently had my house broken into and was considering, I won't! Thanks so much for your review!
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No Customer Service
Posted by on
LOS ANGELES, CALIFORNIA -- My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birth date, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon. When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable).

When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions.

Please do not get ADT service, as it is nonexistent.
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Buyer Beware!
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DALLAS, TEXAS -- I was scammed into a 3 year contract by the ADT Salesperson. There is no mention of the contract on the page I was asked to sign. I realized this when I called to cancel and then found that there is a light print about the contract on back of the page. Buyer BEWARE!!
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ADT - Contract Errors and Misrepresentation
Posted on
I am looking for other people who have experienced misrepresentation by ADT when they bought their unit. I have a situation where I was told one thing at the time I bought my unit and a completely different thing when it came time for me to move to another location. I am very frustrated and extremely disappointed that such blatant misrepresentation is taking place. Please contact me at arcurlyq at yahoo dot come.
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ADT Security
Posted by on
EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006. They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer. They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract.
It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services I.e current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.
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Fraud, Criminal Conspiracy, Over 1 year delays
Posted by on
ADT Insurance Co. Offered me $25,500 +/- on a Two story building that was Insured for $223,000. Personal Property $220,000. Loss of Use $74,500.

ADT stalled and delay settling for over one year that I had to give it to a Law firm to try to receive a fair settlement in or out of Court.

In this area most comparable buildings the replacement cost is double. or almost $500,000.

I needed a place to live because the Building Inspector condemned the building. ADT would not even pay the loss of use $74,500. I purchased an
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User Replies:
Shakra on 12/12/2006:
Not following this complaint at all. Could you please make it clearer and, perhaps, finish it?
Anonymous on 12/12/2006:
Shakra I think addmin or who ever is watching must not have liked what this person said so they edited it. They do it to mine all the time.
Sparticus on 12/12/2006:
Is this the ADT home security systems?
Anonymous on 12/12/2006:
wow...I'm glad I'm not the only one who can't track this post.
Shakra on 12/12/2006:
Lidman - that just takes the guts out of the post then. How would you go about even answering this? Tis a shame.
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New Service
Posted by on
LUBBOCK, TEXAS -- I just wanted to tell you how much appreciated the service I received from 24 Seven Security located at 3403 73rd Street, Suite 17 in Lubbock, Texas. I called a couple different companies when I was interested in putting in an alarm system in my new office. Your dealer Keith Weddle was very prompt to return my call and meet with me for an estimate on my system. When the installer, Tom Evans, came to install our new unit, he brought someone to assist him. I must say that these were two of the nicest gentlemen I have ever dealt with. We had been in the process of moving and remodeling the building we moved in to, and have come across some very rude and unhelpful folks. I just want to let you know how much I appreciated everything they did for us. I would highly recommend 24 Seven Security to others. The customer service is great!!!

Thank you for your time.
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ducati900ss on 10/18/2006:
Funny how happy you are now. Wait until you have a service problem. ADT sometimes has a 6 week waiting period for service. Imagine waiting 6 weeks without an alarm. How about if you want to cancel that 3 year until death do us apart contract? I am sure you will find out how nice ADT is when they send there 200 years of experience collecting money people after you someday when you find out who you are really in bed with. Those nice guys who showed up at your door, where they sub contractors of ADT who really just sell your contract to ADT the day they put in your alarm? Hmmmmm Sounds like you got what you paid for, a free security system monitored in some other city half way across the country from where you live. As long as you feel safe having the sign in your front yard I guess free is a good price to pay.
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