BRENTWOOD, CALIFORNIA -- ADT Security Systems sell you their product, have it hooked up improperly and when you call and ask it to be repaired. They tell you it is your equipment and a service tech will cost you 25.00 to come out and fix something that should have been set up right the first time. My contract is up and they are going to be cancelled.
DALLAS, TEXAS -- I was scammed into a 3 year contract by the ADT Salesperson. There is no mention of the contract on the page I was asked to sign. I realized this when I called to cancel and then found that there is a light print about the contract on back of the page. Buyer BEWARE!!
I am looking for other people who have experienced misrepresentation by ADT when they bought their unit. I have a situation where I was told one thing at the time I bought my unit and a completely different thing when it came time for me to move to another location. I am very frustrated and extremely disappointed that such blatant misrepresentation is taking place. Please contact me at **.
MONROE, NEW YORK -- Multiple issues with ADT have included the following:
Had an alarm event that required notification to the local police department. 45 minutes later, the police department had called back -- long after I called them directly and they'd been to the premise -- to advise me that they received a call that was misrouted and transferred through various sources (phone operator, state police, county dispatch, finally to my local police) because ADT had the wrong phone number for the local police, despite our providing the correct one. When we called them to correct this, we were told by the phone representative that nothing could be done about it. So I'm paying for police notification that isn't happening properly.
Scheduled an appointment for ADT to move my security panel due to a door installation. Technician arrived late, berated the door installers, continually used foul language to me and the installers. Spent 2 hours rewiring the entire system, then left it in a non-functioning condition to go to other appointments and never returned. Had to insist that an off-hours technician repair my system and make it operational at 10 PM -- more than 9 hours after the first technician left. Also scheduled a CO Sensor installation (see 3. Below).
Scheduled a CO Sensor install for a month ahead with a technician. Received several calls from ADT indicating that the part was received, and then asking "if I wanted to schedule". Corrected them on no less than 3 occasions, and asked how we make sure this is scheduled, was assured this was under control. The morning of the installation, receive a call telling me that they "don't have the part and would need to reschedule", despite being called to schedule 3 times prior stating "we've received the part".
Company clearly is not handling its business well, requests for escalation are not well-received or taken seriously. Calls to local office are not handled by managers immediately, post-sales service is not taken seriously. Clearly, their goal is to sell you the system, then not service it properly.
PLEASANTON, CALIFORNIA -- An ADT sales rep from the Pleasanton, CA office got us to sign up for service by promising us a month-to-month service plan which could be cancelled at any time for any reason. "Nothing to lose" he claimed. In a classic bait-and-switch, the sales rep put us on a 2 year plan with a $500.00 early termination fee. We discovered this quite by accident when calling ADT for an unrelated issue. We've spent 6 months trying to work with ADT and talking to countless customer service reps and managers. All are completely unwilling to help us even though they believe we are telling the truth.
One rep was as bold to tell us that ADT is in the business of making money and therefore would not alter our contract. The sales rep who sold us our contract was completely unethical in his sales tactics yet ADT refuses any accountability. Clearly the customer comes last at ADT. We are very frustrated and very disappointed, we expected much more from such a large, well known security firm. If you are considering signing up with a security service, look around as much as possible and by all means avoid using ADT if possible.
LOS ANGELES, CALIFORNIA -- My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birth date, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon.
When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable). When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions. Please do not get ADT service, as it is nonexistent.
EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006.
They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer.
They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract. It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services i.e. current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.
LUBBOCK, TEXAS -- I just wanted to tell you how much appreciated the service I received from 24 Seven Security located at 3403 73rd Street, Suite 17 in Lubbock, Texas. I called a couple different companies when I was interested in putting in an alarm system in my new office.
Your dealer ** was very prompt to return my call and meet with me for an estimate on my system. When the installer ** came to install our new unit, he brought someone to assist him. I must say that these were two of the nicest gentlemen I have ever dealt with. We had been in the process of moving and remodeling the building we moved into and have come across some very rude and unhelpful folks. I just want to let you know how much I appreciated everything they did for us. I would highly recommend 24 Seven Security to others. The customer service is great!!! Thank you for your time.
ADT Insurance Co. Offered me $25,500 +/- on a Two-storey building that was insured for $223,000. Personal Property $220,000. Loss of Use $74,500. ADT stalled and delay settling for over one year that I had to give it to a law firm to try to receive a fair settlement in or out of Court.
In this area most comparable buildings the replacement cost is double or almost $500,000. I needed a place to live because the Building Inspector condemned the building. ADT would not even pay the loss of use $74,500. I purchased an