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ADT Consumer Reviews - Page 3

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ADT is ineffective
By -

I have ADT. Two of my neighbors have ADT. Both had alarms set, but were just burglarized. Apparently they were able to yank the box off the wall within 40 seconds disabling the alarm. One neighbor called ADT and was told their system would not have registered the system being disabled. They wanted $277 to come out after hours to fix the system.

Two days later an ADT representative was running around my neighborhood pushing their system telling prospective clients that their neighbors had just been robbed. He didn't think to mention that they had ADT. Immediately cancelled my ADT and now have BRINKS. They set me up for a reasonable fee to ensure any scenario of someone trying to break in and disable the system would not work.

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No Customer Service
By -

LOS ANGELES, CALIFORNIA -- My panel has not worked since 7 days. I called for service and was told I had to wait at least 48 hours. I then scheduled an appointment as soon as possible. The date of the appointment was my birth date, but I waited for the service person from 12-5, considering my panel did not work, and I was to be on a business trip and was concerned for the home security of my family. I confirmed at least 3 different times with ADT my service appointment, as I would miss work, and be at home. The service person did not appear. I lost my wages for the whole afternoon.

When you call to inquire about why the service person is not there, they make you wait over 15 minutes on the phone. (Unacceptable). When I finally did get through I was told I did not have a service appointment, though I had confirmed at 3 different occasions. Please do not get ADT service, as it is nonexistent.

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ADT Security
By -

EWING, NEW JERSEY -- I've had ADT services since 2003. In 2006 I requested my services be moved to a new home. I called 3/6/2007 to cancel my services and was told a termination fee of $200 will be charged because I've had the service for less than 3 years. I informed them that I was a customer since 2003 and moved my services in 2006.

They then informed me that there actually was no such thing as "moving" services. When they promise to "move" your service with you they are actually only referring to special promotions they will give you because you are already a customer.

They said a new contract started with my new address. I asked why I wasn't informed of this when I requested to use their "moving services" and they said even if I wasn't told, it was in my contract. It is unfair of ADT to have "moving" services which in fact does not exist. If I knew that my services i.e. current contract was not moving with me then I would not have been enticed to "move" my services. This constitutes false advertising on the part of ADT.

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Paying for Nothing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I'm paying for nothing. I'm being ripped off by ADT. Month end is a disaster. I called them and for protection this is what I get at 22 hrs:

A) Drive around until the patrol car comes around.
B) Stay on the phone until you are safe in your premises.
C) When you are finally safe at your own risk, they annoy you further by knocking at your steel gate aggravating your anger.

ADT answer these questions:

  1. What am I paying for?
  2. Are you an official scam to devour our hard earned money?
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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRENTWOOD, CALIFORNIA -- ADT Security Systems sell you their product, have it hooked up improperly and when you call and ask it to be repaired. They tell you it is your equipment and a service tech will cost you 25.00 to come out and fix something that should have been set up right the first time. My contract is up and they are going to be cancelled.

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Buyer Beware!
By -

DALLAS, TEXAS -- I was scammed into a 3 year contract by the ADT Salesperson. There is no mention of the contract on the page I was asked to sign. I realized this when I called to cancel and then found that there is a light print about the contract on back of the page. Buyer BEWARE!!

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ADT - Contract Errors and Misrepresentation
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I am looking for other people who have experienced misrepresentation by ADT when they bought their unit. I have a situation where I was told one thing at the time I bought my unit and a completely different thing when it came time for me to move to another location. I am very frustrated and extremely disappointed that such blatant misrepresentation is taking place. Please contact me at **.

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Fraud, Criminal Conspiracy, Over 1 year delays
By -

ADT Insurance Co. Offered me $25,500 +/- on a Two-storey building that was insured for $223,000. Personal Property $220,000. Loss of Use $74,500. ADT stalled and delay settling for over one year that I had to give it to a law firm to try to receive a fair settlement in or out of Court.

In this area most comparable buildings the replacement cost is double or almost $500,000. I needed a place to live because the Building Inspector condemned the building. ADT would not even pay the loss of use $74,500. I purchased an

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New Service
By -

LUBBOCK, TEXAS -- I just wanted to tell you how much appreciated the service I received from 24 Seven Security located at 3403 73rd Street, Suite 17 in Lubbock, Texas. I called a couple different companies when I was interested in putting in an alarm system in my new office.

Your dealer ** was very prompt to return my call and meet with me for an estimate on my system. When the installer ** came to install our new unit, he brought someone to assist him. I must say that these were two of the nicest gentlemen I have ever dealt with. We had been in the process of moving and remodeling the building we moved into and have come across some very rude and unhelpful folks. I just want to let you know how much I appreciated everything they did for us. I would highly recommend 24 Seven Security to others. The customer service is great!!! Thank you for your time.

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ADT Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 6 ratings and
29 reviews & complaints.
Contact Information:
ADT
1501 Yamato Road
Boca Raton, FL 33431
800-588-2159 (ph)
www.adt.com
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