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Advance Auto Parts

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Awesome Customer Service
Posted by Mariabailey618 on 02/04/2013
LAKEWOOD COLORADO, COLORADO -- I have to say I was very disappointed with advance ...Every time I have ordered parts it seems as though they never come when they tell me the last three years have been horrible customer service from several of the locations...

I met Brenda at advance auto in November I walked into see if there was apart in stock and they told me they didn't have it in stock the girl at the counter was about to let me leave when Brenda came up to me and said maybe I can help you she then asks what my issue was with my car I explained to her that I changed the battery and ever since then I could not get it started... She than asked if she could look at it and see if there was something she could do..It seemed like nobody there was knowledgeable with vehicles..Until I spoke with her she explained the type of car I have will not restart if you change the battery it has a kill switch because I have the viper alarm in my car..She than got the unlock code for me and we were able to start my car !!!!

Yeah ..It was definitely a time in my life that I was very happy I came to advance and the fact a female knew what was wrong is way cool you definitely have a company asset with Brenda being in that store since then my thoughts of advance have changed thank you Brenda for your help...Killer job and your a female showing the men up ..Like me. Thanks again.

     
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Good Customer Service
Posted by Politeg200148 on 12/12/2011
LIVE OAK, FLORIDA -- I needed a headlight for My vehicle so, I called the local Advance Auto Parts Store # 9335 and spoke with Daniel B. Daniel told Me that He had the light in stock and would hold it for Me to pick up at the front counter. I asked Daniel if they would change the bulb and He stated that He could assist, but not change the bulb. When I arrived at the store, Daniel was waiting with the buld so I could make My purchase without waiting. I asked Daniel for a flashlight and some tools to change the bulb. Not only did He provde the tools but He was more than happy to assist. I got My bulb changed in no time at all. Advance Auto Parts could use more Employees like Daniel B. Daniel truly understands the meaning of Customer Service. Daniel should be rewarded for His Customer service skills because most businesses don't understand the importance of good Customer Service.
     
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Posted by trmn8r on 2011-12-12:
The service you received has become fairly common at places like Advance and Auto Zone. It's a great selling point for the stores. I wonder if local municipalities are taking notice to the increased number of repairs being done in regular parking places.

The thing that surprises me is that D was waiting with the bulb in hand. Most of these places will no set anything aside, but wait for you to come into the store. Nice job.
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Replacement of car battery
Posted by Steven & linda on 11/19/2011
NEW YORK -- I have a 2007 Hyundai sonata. the same car and year my friend drives, which coincidentally had its battery die a cpl. of weeks back. I'm figuring if his battery went, mine can't be far behind. So off I go to shop for a new one and I find the website for this company, load in my info on my year, make, model and engine size and the system shows me the battery that fits my car. then I find the 20 dollar coupon and even better come to find they install it for free.

I pick out the store I want to pick it up at, show up last weeeknd, find they had already pulled my battery out of open stock and roll it out on a cart to my car, install it, double check the connections and even put on a device to save my radio setttings from being lost.

All in all a very competent, and professionally done job.
     
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Posted by At Your Service on 2011-11-20:
That's great to hear such a wonderful compliment. We need a lot more of them on this site.
Posted by trmn8r on 2011-11-20:
Places like AutoZone and Advance were really smart to roll out this kind of service. They don't even have to provide a garage bay.

Nice review.
Posted by clutzycook on 2011-11-20:
Huh. I had to replace my battery about 2 years ago. I went to AutoZone and they wouldn't even carry the thing to my car, never mind install it for me. Yeah, let a smallish woman haul a heavy car battery out and don't even open the door for her. No wonder I have a hernia!
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Perfection Clutch Parts At Advance Auto Parts
Posted by Schristisen99 on 10/24/2011
CAPE GIRARDEAU, MISSOURI -- That new junk they sale made in China is not worth buying they don't stand behind it any way it all started out tran overdrive went out toke it to the shop to get it fixed clutch wasn't bad but wile they were fixing it to put in there all so what a mistake got it fixed drove it a 100 miles after getting it back siting at a stop light waiting for the light to change and the truck took off on it own in the middle of the intersection all most getting hit twice here I sit not no what to do call tow company to get tow back to shop he said the new salve cyc went out he called advance auto parts finding out what to do they said remove the old new one perfection clutch part to get all new ones again what a joke shop having to remove it again this is Chevy Truck crew cab 4&4 1 ton it's all got to come out in peaces so they replaced it all again at the shop expense got the truck back went back to driving it again about the 3900 miles stop to get fuel and to get something to eat and getting ready to leave my foot on the clutch starting truck and the thing take again almost hut the building by inches here I sit once more no clutch.

Perfection clutch parts have to call tow company again 500.00 to get tow again out of state back home back to the shop to get fix one more time shop called parts company no comment what to do other than take it out again for the same reason again slave cyc went bad again perfection clutch not shop removed it again and put one more in got it back runing again drove 400 mile to to work and no my way home after a long week sit ing in traffic on the interstate Wateing for cars to move foot on the clutch the truck takes off once again all most hit the car in frount of me here I sit no clutch to move in traffic stuck again have to call tow company again to get towed to the shop perfection clutch not shop calls advance auto parts again they say that they haven't had any trouble with them the management this is in a 10 month time that the shop has to take these parts off to replace then not now they don't not what to do other than to repalce it all again but not with perfection clutch parts that stuff is junk made in China crap now advance auto parts don't want to pay any labor after all the times of removal of there junk parts or other wise so don't buy perfection clutch parts there junk they will leave you siting out of money and and no truck to drive . Advance auto parts and perfection clutch parts suck made in China junk they may have been a good part at one time when they were made in the USA but not now they are junk perfection clutch my ass .









     
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Posted by GenuineNerd on 2011-10-24:
Perhaps next time you need a clutch replacement have you or your mechanic buy it from someplace other than Advance, such as NAPA or an independent parts store. I am assuming that Autozone and O'Reilly's probably has the same Chinese-made parts.
Posted by trmn8r on 2011-10-24:
I'm a bit surprised that the shop you used sources its parts at Advance Auto. True enough that their parts are pretty much junk.
Posted by kjunkute on 2012-10-04:
I too have had trouble with a chinese made clutch slave cylinder purchased from Advanced Auto Parts. It was removed this week and the part was deformed. It looked like the material used was substandered and absorbed the clutch fluid and became deformed and blew out one side of the cylinder. I was left on the side of the road. I have looked on the internet to see if these clutch parts were recalled by the feds. No luck yet finding any information on such a recall. I would like to know if Advanced Auto Parts will step up and recall these crappy parts themselves.

Sincerely,
A Former Advanced Auto Parts Customer
Posted by KC on 2013-05-17:
Put one of these in my 67 Mustang. Fits and works smoothly but has very high pedal effort.No fun in traffic at all. Do not buy one of these.
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Painless Purchase
Posted by Hunterspop on 12/08/2010
Winter is here and needed a new Battery for the car. Searched the internet and found a discount code for Advance Auto Parts. Purchased the Gold 84 month battery selling for 89.99. Entered the Code and the Checkout price was 57.99. Had to pay a 12.00 core charge. Drove to the local store. They credited me the 12.00 and installed the battery in about 10 minutes. A good value and painless to boot.
     
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Great place for the Part-Time Mechanic
Posted by MDSasquatch on 09/30/2010
COLUMBIA, MARYLAND -- I am not a mechanic, I am however confident in my ability to read and follow directions. I own the Chilton's for my car and about a month ago, I replaced the brakes on my 2003 Caravan. I bought all the parts at Advanced Auto Parts; they were competitively priced and the guy behind the counter made me aware of a few things I hadn't thought about. Result - I have perfectly functioning brakes and it only cost me $125 and about 2 hours.

Last week, my check engine light comes on. As it turns out, the Oxygen Sensors are not functioning properly. I head back to Advanced Auto Parts. They had one of the two sensors, but offered to order the other one for me. They ordered it on a SATURDAY and I picked it up at 10am on SUNDAY. To my surprise, it is necessary to use a special socket to remove and install oxygen sensors.

Advanced Auto Parts "sold" me the socket set for $30; the salesman told me to bring it back when I was finished with it for a full refund. He said that is how the "rent" out tools. I ended up paying $175 for the parts; burnt myself on the exhaust manifold, but I did get some great advice from Advanced Auto Parts and saved $30.

My advice - if you are going to do some of your own work, check these guys out first, it could save you some time and some money.
     
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Posted by MRM on 2010-09-30:
\0/ \0/ \0/ Three cheers to Advance Auto APrts for taking care of my fellow M3C, MDSasquatch, with his car repairs! HOORAH!
Posted by MRM on 2010-09-30:
With regards to socket wrench to install/remove oxygen sensor theres one for $8 and I would buy one for future use.
Posted by MDSasquatch on 2010-09-30:
MRM - I got 98,000 miles out of my last set of oxygen sensors and I hope to do just as well with the new set. By then I will have probably lost the socket and have to buy a new one. Also, the set I bought had three different sockets, I only used one of them, but it is my understanding that some cars would require the use of one of the other two. For me, it was worth the effort to take it back.
Posted by Anonymous on 2010-09-30:
I use advance auto parts very frequently. I have a 2004 Blazer that I do all the work on myself. All of the staff at Advance Autoparts is very helpful and generally know quite a bit and can at least point you in the right direction.
Good review
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$50 Online Gift Card Fraud
Posted by Advanceautosucks on 07/03/2010
Ok, So I buy a bunch of stuff for my son's car in April 2010 online at ADVANCEAUTOPARTS. COM. In doing so, I qualify for a $50 online discount off my next online order in May. Without going into the hell I went to to get the parts, I apparently purchased the wrong style seat covers for my truck using the $50 discount. I returned them to the store I picked them up at (Instead of paying shipping costs, I ordered online then picked up in the nearest store.)The manager gladly took back the merchandise which was in excellent repackaged condition then told me the credit would be awarded via online purchase. ( i.e. "However you paid for this online, you will be credited...")

HERE'S WHERE THE PROBLEM STARTED>>> I WAS NEVER CREDITED THE COST!!!!!
     
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Posted by biomajor on 2010-07-03:
When did you purchase the seat covers? In the original order in April, or the Gift Certificate order of May?
Posted by advanceautosucks on 2010-07-21:
NOT in the ORIGINAL ORDER----With the $50 Gift Card.

Posted by ScooterB on 2010-10-28:
Similar happened to me . . . same online offer, I spent two hundred dollars but I never got the $50 gift card, called, told that I would receive it in two to four weeks, didn't get it, called again and was then told because I paid online with my paypal account, which I use a different email address for than the newly opened Advance AP account, that this caused them not to recognize me as being eligible for that offer . . . even though I was getting AAP emails to BOTH accounts. I had since spent another $100 only to now be told this and that "sorry, nothing we can do for you but here's a $25 gift card for your troubles"

So there you go. Gave me 25% of what I was entitled. If I could have ripped out the clutch and other parts I bought and return them I would have! I used the $25 and said goodbye to Advance Auto Parts!
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Advance Auto Parts
Posted by GLMS on 11/15/2009
Advance Auto Parts (AAP) denied a coupon to be used on a sale priced item. Coupon clearly did not say "not acceptable" on sale priced items. Called Home Office. Talked to two CSR's and they said the store was wrong, they should have accepted, and the store manager would call. Nothing happened so I filed a complaint with the State Attorney General.

State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)

AAP Home Office responded to the State Attorney general late and said tuff - we aren't going to honor. For the customer inconvenience we'll send him a $5.00 gift card. Who wants this....I'm returning the goods.

TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as it's already over priced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back.

Be warned.

     
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Posted by Anonymous on 2009-11-15:
Simple. If its on sale you cannot use a coupon on it.
Posted by Skye on 2009-11-15:
What was the item?
Posted by Critical_level2 on 2009-11-15:
"I don't pay full retail for anything they sell as it's already over priced."

I shop at AAP all the time. I will say their prices on certain things are far better than Pepboys. Their prices are comparable to Autozone, sometimes a bit less. If you want overpriced parts, go to the Dealership, they will gouge you good.
Posted by Anonymous on 2009-11-16:
Coupon acceptance is a LUXURY not a RIGHT.

"I don't pay full retail for anything they sell as it's already over priced." Arrogant much?
Posted by redmx3racer on 2009-11-16:
You can't really compare prices between dealers and discount auto parts stores. Dealer = OEM parts, AAP/PepB etc. carry mostly non-OEM stuff. Of course non-OEM stuff is cheaper. Not to mention some parts theys sell are remanufactured goods. I'm fine with getting Non-OEM parts for most stuff personally.
Posted by ScooterB on 2010-10-28:
LadyScot . . "Coupon acceptance is a LUXURY not a RIGHT" . . . uh, WRONG! A coupon is a legally binding contract. It is ALL in the wording of the terms . . .
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Customer Full Disclosure -NOT!!!!!!
Posted by Gcurrie on 08/12/2007
BURLINGTON, NORTH DAKOTA -- I recently purchased 2 Halogen Head lamps from Advance Auto Parts, the sales person was polite and asked if I needed two or one. I stated that I should probably get two because I was not sure if both Highbeams were out or not and told him if it doesn't work I will just return them.

After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package. In my opinion this is not any way to treat customers. I will be calling the Regional President and will NEVER, NEVER, NEVER and did I say NEVER shop at ADVANCE AUTO PARTS again.

It is my mission to deter everyone that I know from ever shopping at this store.
     
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Posted by geather-c on 2007-08-12:
the bulbs you bought will blow if you touch them with bare hands because of the oil that is on your hands(the so called salesman who sold you the bulbs should have told you this,but the DUH! guy's they hire are dumb,low payed people how do you think they build a new store every other week,on the backs of there most important asset(a dummy employee)if you buy those bulbs from now on either use thin rubber gloves or use tissue and wipe them with alcohol.
Posted by Hugh_Jorgen on 2007-08-12:
Every halogen bulb I have ever bought says right on the package "do not touch the bulb with bare hands". Check the package carefully - it there's no warning then when you hear from the regional office you have a pretty good argument. Good luck.
Posted by firengine103 on 2007-08-12:
When you purchase an auto part to install yourself, you are implying to the counter person that you know what your doing. right? Or, did you say, "I know nothing about this, heck, I don't even know if both high beams are out or not". Most if not all electrical parts are non returnable, anywhere. And when heather-c mentioned oil on your hands, it's body oil, not motor oil (just clarifying a point).
Posted by jktshff1 on 2007-08-12:
I think you have failed in your mission. Don't looks like you convinced anyone here.
Posted by Starlord on 2007-08-12:
Eve3ry package of halogen lights I have seen has the warning in rather large print, along with instructions for handling the bulbs. Basicall, hold hte plastic then peel it off teh backing cardboard, all the while holding the bulb in the plastic. Insert the bulb in the reflector assembly, then peel the plastic off the bulb. Do not touch the bulb with bare hands, as body oil on your hands will cause the bulb to fail. firengine is correct, bulbs are electrical, and electrical components are non-returnable.
Posted by Starlord on 2007-08-12:
Every package of halogen lights I have seen has the warning in rather large print, along with instructions for handling the bulbs. Basically, hold the plastic then peel it off the backing cardboard, all the while holding the bulb in the plastic. Insert the bulb in the reflector assembly, then peel the plastic off the bulb. Do not touch the bulb with bare hands, as body oil on your hands will cause the bulb to fail. firengine is correct, bulbs are electrical, and electrical components are non-returnable. Sorry about the double, but I was informed my response could not be edited.
Posted by gcurrie on 2007-09-08:
Thank you all for your estute knowledge regarding Halogen Bulbs, maybe you should go and work for this company, because it is obvious some of their sales reps dont have a clue, here is my point. The regional manager returned my call and after hearing my story was in complete 100% agreement. She then called the district manager and he called me and allowed me to return the bulbs for a FULL REFUND. They also apologized for not letting me know the T&C's of electronic parts specifically regarding Halogen Bulbs, because as I stated there is not a sign anywhere nor does the receipt state that this is their policy. If indeed it is they need to do a better job of letting their customers know. Also there was no stickers or big bold print letters or even tiny small print documentation on the package of the bulbs I purchased either, whether you beleive it or not. So please excuse my ignorance regarding Halogen Bulbology, my highschool and college that I attended did not offer that course........P.S. Costco sells bulbs and if they dont work they have no problem with you returning them, what a novel idea!!

regards,
Posted by Fox1 on 2008-05-06:
What you should have done is diagnose the problem before trying the part out. This is your own fault. Its not buy and try. You should have kept the headlights either way as you know they would eventually go out again. No one will purchase a package that as been opened then stapled or taped back shut, so you just expect the store to take a loss because of your own mistakes? Diagnose your vehicles problems before you start trying things out.
Posted by ScooterB on 2010-10-28:
I am a bit stunned at all the haters here . . . or are they all AAP employees? Hmmm. AAP has accepted wrongly purchased and even open package bulbs on several occasions over the years so clearly they do not consider bulbs to be non-returnable and as for the bulbs now being bad . . that's riduculous. The warning on the package doesnt say if you touch them you cannot return them, it is there to warn you that the oils on your hands can cause the bulb to overheat and fail (fire highly unlikely) . . . the bulbs could have been cleaned and returned. Should have just cleaned them then returned to a different store . . . or next time buy them at Walmart. You will save money and if you need to return them they are fully refundable with no questions asked!
Posted by Starlord on 2010-10-28:
I love the way when someone is given good information here, they call everyone haters, and make the totally ridiculous statement that we must all work for company X. No place I know accepts electrical items back, and I have been buying and using car parts for approximately 50 years. I learned years ago that you shaould always replaces anything that is in pairs both at the same time. That means headlights, taillights, wipers, etc. I got news for ya, WalMart won't accept electrical items back either.
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Horrible Service And Employees
Posted by Amy1979 on 08/07/2007
CHESTER, VIRGINIA -- I stopped by Advance Auto on a Sunday night at almost 8:00pm to get a new battery for my car. When I went to start my car earlier that day, the battery was dead so I had my mother help me jump start the battery and rode to Advance to get a new battery installed. Once I got there I cut the car off and on about 5 times to make sure it would start, and it did, everything was fine so, I still thought Maybe it might happen again during the day and I would be stuck on the interstate somewhere, so I went ahead and purchased a new battery. They sent two teenagers about 15-18 years old outside to install the battery. They had NO clue what they were doing! They installed a battery and the lights came on but, without the car being on. So, they told me to start it, the car did not start at all, it was DEAD! So, they said it was my starter, I advised them that I had NO problems with my car before I brought it there and they went and got another battery saying that Maybe that battery they installed was no good. They came back wioth another battery and then said,"Oh, it didn't work before because we had the WRONG BATTERY for your car, but this one should work now". They installed yet another battery and still the car was dead. Then they asked for the fuse box, I told them I had no clue but it was not inside of my car, they told me it had to be inside( come to find out it was under the hood!!)

So, I have all 3 of my children (5 month old baby, 5yr. old and 8 yr. old) in the car with all of my windows down and it starts storming, pouring down rain!!! The guys just laughed and said, "sorry, mam, we've did more than we should have, it's time for us to go home now" and turned around, went inside and locked the doors!!! So, there I was stuck with no car, my children in the pouring rain and my baby burning up with a fever!!! I had to walk to a convenience store and use a phone call my mother to come and pick us up. The next morning I returned to ADVANCE auto and spoke with the store manager. He came outside and said "there it should work now, have a good day" and ran back inside the store FAST. Well, I got in the car, it started BUT it was LOCKED in park so I still couldn't move it and there was no electricity going to it , windows, radio, lights, etc.. nothing worked, it just started , that was it! So, I go back in and the manager told me to call the dealer and get a code to program into the radio and everything would come back on and the car would run normal.

Oh, and he THREW 2 bottles of upholstery cleaner in the car and said "this is for your trouble"!!! Anyways, I finally figured out there was a securty button on the shifter to place the car in neutral and drove the car to the Dealer. Diagnostics, when they put the wrong batter in my car, they blew all the fuses PLUS a 100 watt that was under the fuse box, causing all of the electricity to blow out in my car. I had to pay $200 to have it fixed and took the receipt to ADVANCE and the same associate that messed my car was standing at the cash register and looked at me and said, "so, what fuse was it?" when I told him what I had to pay he LAUGHED and said, "well, that's good I didn't do it the other guy did" !!!!!!! The "evening manager" told me I need to bring the dealer receipt back another day for the store manager and it will takes MONTHS to be reimbursed!!!!!

I also had to take my 5 month old baby to the Dr. the next day and he was diagnosed with an Upper Respiratory Infection, which May or May bot have been from sitting in the rain at 9 o clock at night for almost 3 hours!!!!!! SAVE your money and ALWAYS take your car to a DEALER or mechanic you know, NEVER stop at one of these places like ADVANCE to get anything repaired!!!!
     
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Posted by MRM on 2007-08-07:
This is an unbelievable incident when you take into account your children, the rainy weather, and the car that wont start. The employees definitely dont seem to care about you and your childrens' well-being. SHAME on you Advance Auto in Chester,VA for not caring for your customers!
Posted by moneybags on 2007-08-07:
Write to the corporate office. Why were the kiddos with you? You should have left them with your mom while you dealt with your battery and you could have picked them up later. Chances are that the Upper Resiratory Infection was not from the rain but from a virus. Three hours! That's poor parenting! Where was the dad?
Posted by runaway on 2007-08-07:
While I agree that the business acted horridly and should be responsible for your repair bill, I have to wonder why your child was IN THE RAIN for three hours when he should have been in the car, nice and dry. Also, starting your car multiple times "to make sure it will start" simply runs down the battery, and would have been a bad situation if they didn't have a replacement battery for it.
Posted by DebtorBasher on 2007-08-07:
First of all, why would they have a 15 year old working there? I'd question that...You said your baby was already burning up with a fever while you had the car there, so I doubt the illness was caused by it. I do hope the little one is feeling better. These places usually have a place to wait inside, and hard as it may be, that's where you and your kids should have been while they worked on your car. You have the right to ask for a more experienced worker to do the work on your car, when you seen the 15 year old coming..I'd say no way! Anyway, you were not treated right, I do agree with that.
Posted by amy1979 on 2007-08-07:
Thank you so much for the feedback, I appreceiate it alot. And to answer the above questions, their father left us when I was 6 months pregnant with my last child. We have no idea where he is at. I am a single mom. Second, my children are MY responsibilty no one else's if I would have asked my mother if they could stay with her she would have told me the same.Lastly, my power was blown out on the car, which means I had the windows down while they were installing the battery for the children when they blew the power out my windows were stuck down that's how my children got wet...it was storming so the rain was blwing in my car and also I had to carry them to a pay phone with me as well as to call for help. The associates at the store locked the doors behind them after they said that they could not assist me and did not come to the door again until they left. Unfortunatly Advance Auto Parts is a store and they have no waiting area available. Thanks again for all the responses.
Posted by MRM on 2007-08-07:
Thank you, Amy, for sharing with us your terrible ordeal you went through on that day. And I would like to thank all of the regulars on this website for showing their concerns for Amy.
Posted by Starlord on 2007-08-07:
Amy, just out of curiosity, what make and model is your car? Adance is like Auto Zone or Checker, an auto parts store that does not have a waiting room area. If a person acts like he is going to touch my car, I ask if he is ASE certified, or at least provides me some proof he knows what he is doing. Of course I am a former mechanic, so I know if they have the knowledge, or I borrow the tools (Auto Zone) and install the battery myself.
Posted by Anonymous on 2007-08-07:
Well they definatley hooked the battery up wrong, that is the only way they could have blown the fuses. Makes you wonder how inept someone has to be to install a battery wrong. Sorry to hear about your ordeal, it is a shame.
Posted by amy1979 on 2007-08-08:
Starlord, my car is a 2004 Toyota Matrix. The mechanic at the Toyota Dealership said the two boys may have been used to working on older American made cars. They were telling me my fuse box had to be inside of my car beside of the steering wheel but, it was actually under the hood!!!
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