BURLINGTON, NORTH DAKOTA -- I recently purchased 2 halogen head lamps from Advance Auto Parts, the sales person was polite and asked if I needed two or one. I stated that I should probably get two because I was not sure if both high beams were out or not and told him if it doesn't work, I will just return them.
After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs, I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package?
In my opinion, this is not any way to treat customers. I will be calling the Regional President and will NEVER, NEVER, NEVER, and did I say NEVER, shop at ADVANCE AUTO PARTS again. It is my mission to deter everyone that I know from ever shopping at this store.
PADUCAH, KENTUCKY -- My son's vehicle broke down in the parking lot of a Paducah Area Advance Auto Parts store. They never gave any clue that the vehicle would be towed if not taken care of in a certain time frame. I was 550 miles away due to a death in the family and was unable to take care of this issue immediately. The manager had the vehicle towed, which costed me $230.00.
I priced having the vehicle towed to my home so that I could repair it quicker, which would have only cost $110.00. Surely I would have had it towed to my home before paying this ridiculous rate for storage. I asked Advance to pay for half of the bill because I do realize that they were not completely at fault for this incident. They refused and have now lost a customer and as many as I can take with me for life...