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Advance Auto Parts Consumer Reviews - Page 2

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Advance Auto Parts (AAP) denied a coupon to be used on a sale priced item. Coupon clearly did not say "not acceptable" on sale priced items. Called Home Office. Talked to two CSR's and they said the store was wrong, they should have accepted, and the store manager would call. Nothing happened so I filed a complaint with the State Attorney General.

State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)

AAP Home Office responded to the State Attorney General late and said stuff - we aren't going to honor. For the customer inconvenience, we'll send him a $5.00 gift card. Who wants this...I'm returning the goods. TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as its already overpriced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back. Be warned.

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Customer Full Disclosure - NOT!!!
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BURLINGTON, NORTH DAKOTA -- I recently purchased 2 halogen head lamps from Advance Auto Parts, the sales person was polite and asked if I needed two or one. I stated that I should probably get two because I was not sure if both high beams were out or not and told him if it doesn't work, I will just return them.

After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs, I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package?

In my opinion, this is not any way to treat customers. I will be calling the Regional President and will NEVER, NEVER, NEVER, and did I say NEVER, shop at ADVANCE AUTO PARTS again. It is my mission to deter everyone that I know from ever shopping at this store.

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Towed Without Warning
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PADUCAH, KENTUCKY -- My son's vehicle broke down in the parking lot of a Paducah Area Advance Auto Parts store. They never gave any clue that the vehicle would be towed if not taken care of in a certain time frame. I was 550 miles away due to a death in the family and was unable to take care of this issue immediately. The manager had the vehicle towed, which costed me $230.00.

I priced having the vehicle towed to my home so that I could repair it quicker, which would have only cost $110.00. Surely I would have had it towed to my home before paying this ridiculous rate for storage. I asked Advance to pay for half of the bill because I do realize that they were not completely at fault for this incident. They refused and have now lost a customer and as many as I can take with me for life...

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Painless Purchase
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Winter is here and needed a new battery for the car. Searched the internet and found a discount code for Advance Auto Parts. Purchased the Gold 84-month battery selling for 89.99. Entered the code and the checkout price was 57.99. Had to pay a 12.00 core charge. Drove to the local store. They credited me the 12.00 and installed the battery in about 10 minutes. A good value and painless to boot.

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Advance Auto Parts Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 3 ratings and
14 reviews & complaints.
Contact Information:
Advance Auto Parts
5008 Airport Road
Roanoke, VA 24012
1-877-238-2623 (ph)
www.shop.advanceautoparts.com
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