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Advance Auto Parts Consumer Reviews - Page 2

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Good Customer Service
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LIVE OAK, FLORIDA -- I needed a headlight for my vehicle so I called the local Advance Auto Parts Store # 9335 and spoke with **. ** told me that he had the light in stock and would hold it for me to pick up at the front counter. I asked ** if they would change the bulb and he stated that he could assist, but not change the bulb. When I arrived at the store, ** was waiting with the bulb so I could make my purchase without waiting.

I asked ** for a flashlight and some tools to change the bulb. Not only did he provide the tools but he was more than happy to assist. I got my bulb changed in no time at all. Advance Auto Parts could use more employees like **. ** truly understands the meaning of customer service. ** should be rewarded for his customer service skills because most businesses don't understand the importance of good customer service.

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Replacement of Car Battery
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NEW YORK -- I have a 2007 Hyundai Sonata, the same car and year my friend drives, which coincidentally had its battery die a couple of weeks back. I'm figuring if his battery went, mine can't be far behind. So off I go to shop for a new one and I find the website for this company, load in my info on my year, make, model and engine size and the system shows me the battery that fits my car. Then I find the 20 dollar coupon and even better, come to find they install it for free.

I pick out the store I want to pick it up at, show up last weekend, find they had already pulled my battery out of open stock and roll it out on a cart to my car, install it, double check the connections and even put on a device to save my radio settings from being lost. All in all a very competent, and professionally done job.

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Great Place for the Part-Time Mechanic
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COLUMBIA, MARYLAND -- I am not a mechanic, I am however confident in my ability to read and follow directions. I own the Chilton's for my car and about a month ago, I replaced the brakes on my 2003 Caravan. I bought all the parts at Advanced Auto Parts; they were competitively priced and the guy behind the counter made me aware of a few things I hadn't thought about. Result - I have perfectly functioning brakes and it only cost me $125 and about 2 hours.

Last week, my check engine light comes on. As it turns out, the oxygen sensors are not functioning properly. I head back to Advanced Auto Parts. They had one of the two sensors, but offered to order the other one for me. They ordered it on a SATURDAY and I picked it up at 10 am on SUNDAY. To my surprise, it is necessary to use a special socket to remove and install oxygen sensors.

Advanced Auto Parts "sold" me the socket set for $30; the salesman told me to bring it back when I was finished with it for a full refund. He said that is how they "rent" out tools. I ended up paying $175 for the parts; burnt myself on the exhaust manifold, but I did get some great advice from Advanced Auto Parts and saved $30. My advice - if you are going to do some of your own work, check these guys out first, it could save you some time and some money.

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$50 Online Gift Card Fraud
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OK, so I buy a bunch of stuff for my son's car in April 2010 online at ADVANCEAUTOPARTS.COM. In doing so, I qualify for a $50 online discount off my next online order in May. Without going into the hell I went to to get the parts, I apparently purchased the wrong style seat covers for my truck using the $50 discount. I returned them to the store I picked them up at (instead of paying shipping costs, I ordered online then picked up in the nearest store).

The manager gladly took back the merchandise which was in excellent repackaged condition then told me the credit would be awarded via online purchase (i.e. "However you paid for this online, you will be credited..."). HERE'S WHERE THE PROBLEM STARTED...I WAS NEVER CREDITED THE COST!!!

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Advance Auto Parts
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Advance Auto Parts (AAP) denied a coupon to be used on a sale priced item. Coupon clearly did not say "not acceptable" on sale priced items. Called Home Office. Talked to two CSR's and they said the store was wrong, they should have accepted, and the store manager would call. Nothing happened so I filed a complaint with the State Attorney General.

State Attorney General demands a response in 10 days. 30 days go by and AAP responds. They say they don't have to accept ANY coupon on a sale priced item. Manager decision. Any item on sale is already an "offer" and coupons can't be used with any other offer. (Isn't any item offered for sale just that - an offer?)

AAP Home Office responded to the State Attorney General late and said stuff - we aren't going to honor. For the customer inconvenience, we'll send him a $5.00 gift card. Who wants this...I'm returning the goods. TAKE HEED - AAP coupons aren't worth the paper they are printed on. I don't pay full retail for anything they sell as its already overpriced. Coupons are the only way to go, so know this before you get into a fight with a cashier. And if you call AAP Customer Service, they will take your contact info but NEVER call you back. Be warned.

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Customer Full Disclosure - NOT!!!
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BURLINGTON, NORTH DAKOTA -- I recently purchased 2 halogen head lamps from Advance Auto Parts, the sales person was polite and asked if I needed two or one. I stated that I should probably get two because I was not sure if both high beams were out or not and told him if it doesn't work, I will just return them.

After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs, I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package?

In my opinion, this is not any way to treat customers. I will be calling the Regional President and will NEVER, NEVER, NEVER, and did I say NEVER, shop at ADVANCE AUTO PARTS again. It is my mission to deter everyone that I know from ever shopping at this store.

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Towed Without Warning
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PADUCAH, KENTUCKY -- My son's vehicle broke down in the parking lot of a Paducah Area Advance Auto Parts store. They never gave any clue that the vehicle would be towed if not taken care of in a certain time frame. I was 550 miles away due to a death in the family and was unable to take care of this issue immediately. The manager had the vehicle towed, which costed me $230.00.

I priced having the vehicle towed to my home so that I could repair it quicker, which would have only cost $110.00. Surely I would have had it towed to my home before paying this ridiculous rate for storage. I asked Advance to pay for half of the bill because I do realize that they were not completely at fault for this incident. They refused and have now lost a customer and as many as I can take with me for life...

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Painless Purchase
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Winter is here and needed a new battery for the car. Searched the internet and found a discount code for Advance Auto Parts. Purchased the Gold 84-month battery selling for 89.99. Entered the code and the checkout price was 57.99. Had to pay a 12.00 core charge. Drove to the local store. They credited me the 12.00 and installed the battery in about 10 minutes. A good value and painless to boot.

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Advance Auto Parts Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 7 ratings and
18 reviews & complaints.
Contact Information:
Advance Auto Parts
5008 Airport Road
Roanoke, VA 24012
1-877-238-2623 (ph)
www.shop.advanceautoparts.com
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