Advance Auto Parts - Page 2

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Customer Full Disclosure -NOT!!!!!!
Posted by on
BURLINGTON, NORTH DAKOTA -- I recently purchased 2 Halogen Head lamps from Advance Auto Parts, the sales person was polite and asked if I needed two or one. I stated that I should probably get two because I was not sure if both Highbeams were out or not and told him if it doesn't work I will just return them.

After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package. In my opinion this is not any way to treat customers. I will be calling the Regional President and will NEVER, NEVER, NEVER and did I say NEVER shop at ADVANCE AUTO PARTS again.

It is my mission to deter everyone that I know from ever shopping at this store.
     
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geather-c on 2007-08-12:
the bulbs you bought will blow if you touch them with bare hands because of the oil that is on your hands(the so called salesman who sold you the bulbs should have told you this,but the DUH! guy's they hire are dumb,low paid people how do you think they build a new store every other week,on the backs of there most important asset(a dummy employee)if you buy those bulbs from now on either use thin rubber gloves or use tissue and wipe them with alcohol.
Hugh_Jorgen on 2007-08-12:
Every halogen bulb I have ever bought says right on the package "do not touch the bulb with bare hands". Check the package carefully - it there's no warning then when you hear from the regional office you have a pretty good argument. Good luck.
firengine103 on 2007-08-12:
When you purchase an auto part to install yourself, you are implying to the counter person that you know what your doing. right? Or, did you say, "I know nothing about this, heck, I don't even know if both high beams are out or not". Most if not all electrical parts are non returnable, anywhere. And when heather-c mentioned oil on your hands, it's body oil, not motor oil (just clarifying a point).
jktshff1 on 2007-08-12:
I think you have failed in your mission. Don't looks like you convinced anyone here.
Starlord on 2007-08-12:
Eve3ry package of halogen lights I have seen has the warning in rather large print, along with instructions for handling the bulbs. Basicall, hold hte plastic then peel it off the backing cardboard, all the while holding the bulb in the plastic. Insert the bulb in the reflector assembly, then peel the plastic off the bulb. Do not touch the bulb with bare hands, as body oil on your hands will cause the bulb to fail. firengine is correct, bulbs are electrical, and electrical components are non-returnable.
Starlord on 2007-08-12:
Every package of halogen lights I have seen has the warning in rather large print, along with instructions for handling the bulbs. Basically, hold the plastic then peel it off the backing cardboard, all the while holding the bulb in the plastic. Insert the bulb in the reflector assembly, then peel the plastic off the bulb. Do not touch the bulb with bare hands, as body oil on your hands will cause the bulb to fail. firengine is correct, bulbs are electrical, and electrical components are non-returnable. Sorry about the double, but I was informed my response could not be edited.
gcurrie on 2007-09-08:
Thank you all for your estute knowledge regarding Halogen Bulbs, maybe you should go and work for this company, because it is obvious some of their sales reps don't have a clue, here is my point. The regional manager returned my call and after hearing my story was in complete 100% agreement. She then called the district manager and he called me and allowed me to return the bulbs for a FULL REFUND. They also apologized for not letting me know the T&C's of electronic parts specifically regarding Halogen Bulbs, because as I stated there is not a sign anywhere nor does the receipt state that this is their policy. If indeed it is they need to do a better job of letting their customers know. Also there was no stickers or big bold print letters or even tiny small print documentation on the package of the bulbs I purchased either, whether you believe it or not. So please excuse my ignorance regarding Halogen Bulbology, my highschool and college that I attended did not offer that course........P.S. Costco sells bulbs and if they don't work they have no problem with you returning them, what a novel idea!!

regards,
Fox1 on 2008-05-06:
What you should have done is diagnose the problem before trying the part out. This is your own fault. Its not buy and try. You should have kept the headlights either way as you know they would eventually go out again. No one will purchase a package that as being opened then stapled or taped back shut, so you just expect the store to take a loss because of your own mistakes? Diagnose your vehicles problems before you start trying things out.
ScooterB on 2010-10-28:
I am a bit stunned at all the haters here . . . or are they all AAP employees? Hmmm. AAP has accepted wrongly purchased and even open package bulbs on several occasions over the years so clearly they do not consider bulbs to be non-returnable and as for the bulbs now being bad . . that's riduculous. The warning on the package doesn't say if you touch them you cannot return them, it is there to warn you that the oils on your hands can cause the bulb to overheat and fail (fire highly unlikely) . . . the bulbs could have been cleaned and returned. Should have just cleaned them then returned to a different store . . . or next time buy them at Walmart. You will save money and if you need to return them they are fully refundable with no questions asked!
Starlord on 2010-10-28:
I love the way when someone is given good information here, they call everyone haters, and make the totally ridiculous statement that we must all work for company X. No place I know accepts electrical items back, and I have been buying and using car parts for approximately 50 years. I learned years ago that you shaould always replaces anything that is in pairs both at the same time. That means headlights, taillights, wipers, etc. I got news for ya, WalMart won't accept electrical items back either.
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Towed without warning
Posted by on
PADUCAH, KENTUCKY -- My sons vehicle broke down in the parking lot of a Paducah Area Advance Auto Parts Store. They never gave any clue that the vehicle would be towed if not taken care of in a certain time frame. I was 550 Miles away due to a death in the family and was unable to take care of this issue immediately. The manager had the vehicle towed, which costed me $230.00. I priced having the vehicle towed to my home so that I could repair it quicker, which would have only cost $110.00. Surely I would have had it towed to my home before paying this ridiculous rate for storage. I asked Advance to pay for half of the bill because I do realize that they were not completely at fault for this incident. They refused and have now lost a customer and as many as I can take with me for life.....
     
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Anonymous on 2007-06-13:
Why didn't your son take care of having it towed since it is his car? How long did it remain in the parking lot?
One-Eyed Willie on 2007-06-13:
What if my car broke down in your driveway but I had a family emergency and didn't do anything about it? Should I charge you half for towing it away? You left a broken down car on their property, and were inconsiderate enough to think it was okay. Drop the issue before you make a fool of yourself.
Anonymous on 2007-06-13:
Very well said,One-Eyed.
spiderman2 on 2007-06-13:
What incentive would there have been for you to pay the tow company bill if they had towed the car to your house? You didn't request the towing, Advanced Auto did because a broken down car sat in their lot for a period of time. I'm sorry for your loss, but a simple phone call by your son when the car broke down would have taken care of the issue.
MRM on 2007-06-13:
I agree with Willie's comment.
Pomona Guy on 2007-06-13:
Willie, I thought you rode the bus and didn't own a car. How could your car break down in someone's driveway if you don't own one?
poppapia on 2007-06-13:
Did your son talk to a manager at the business? If not, they may have assumed it was abandoned, and had it rightfully towed. You and your son need to accept responsibility in this, and quit blaming the business.
One-Eyed Willie on 2007-06-13:
Hey Pomona, it was because your daughter let me drive her car.
CrazyRedHead on 2007-06-13:
Did you let the business know that the car was broken down? I agree with poppapia.
dan0000 on 2007-07-01:
I guess Dok has just found out that most people don't think the world ought to take care of him or his son. That just maybe he or his son should have a bit of personal responsibility in their daily lives. If only we could get our politicians to understand this we might have a few less "Dok's" training their children that the world should adjust for them. Just my three cents.
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