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Talk about poor customer service
Posted by Julrichh on 03/19/2012
SINKING SPRING, PENNSYLVANIA -- I went into advanced Auto After work one day to pick up a cabin air filter. I stood at the counter for about 5 minutes waiting for an employee and no one came up (i could hear them in a the back talking about girls at a party.)

I said hello loudly and heard a voice in the back say "ya ya...ill be up shortly". I waited 5 more minutes and left.
Now I'm someone who believes in 2nd chances. I returned the next morning and there was an older gentleman wearing a "who farted" T-shirt behind the counter. I told him what I needed and he placed the order to be picked up the next morning. I figured Saturday was dress down day so didn't really care about the shirt. I asked him 3 times when my order would be there. He was to busy looking at his cell to answer my question.

The next morning I showed up to pick up my part and the same older guy was there...in the same shirt...but he was helping someone else.
I was helped by a younger guy wearing an Eagles t-shirt who looked and couldn't find my part. After about 15 minutes of looking he found it...because the older guy from yesterday had somehow put a wrong number on it and it was in the wrong place. The only reason I know this is because there was a 15 minute argument between them. This was broken up by a guy wearing a huge Johnson shirt (DOESN'T ANYONE IN THIS STORE WEAR UNIFORMS!?!?!?!?!?!).
Finally the guys hands me my part and says "have a nice day"....BUT I DON'T HAVE A RECEIPT. I ask him for one and he says "none of us know how to do that". I ask for a copy of the pickup I had sighed for the part. He said sorry...cant print another of those either".
I then said "well go make a copy of it....you have a copier don't you?"
I kid you not...he looked at me and said "We have a fax machine".
I just took the part and left.
Get home to find out...IT NOT THE CORRECT PART.....GO FIGURE!!!!
I go back to the store...disgusted and ready to take my business elsewhere. They would only give me a gift car because I didn't have the receipt. BY THE GUY WHO DIDN'T KNOW HOW TO GIVE ME A RECEIPT ....30 minutes after I had just left. Only to be given a "Sorry that's store policy".....yeah...like they follow those.
Ive placed a call to corporate and if they don't get back to me within a couple days ill just go dispute it on my credit card. It may only be 35 dollars...but I'll be darned if their getting it.
     
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Posted by trmn8r on 2012-03-19:
I find my local Advanced Auto Parts to be a bit above Auto Zone, but that isn't a very high standard, is it.

Something like a cabin air filter I buy online to save money and I know I'm getting the right thing.

I've seen a lot of immature and unprofessional behavior at these places - it sounds like you sampled some of the same.
Posted by FoDaddy19 on 2012-03-21:
I have good luck with my local Advanced Auto, the manger there runs a tight ship. And while most of the staff there probably wouldn't be mistaken for Rhodes scholars, the all wear uniforms and they never fail to give receipts.

But yeah, "Who Farted?" and "Huge Johnson" T-shirts? Really? Combine that with apparent borderline incompetence and that's unacceptable in my book.
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Battery
Posted by Pat711 on 05/25/2010
CHESAPEAKE, VIRGINIA -- I am writing this on behalf of a close friend that I help with her issues. My friend does not understand lots of things because of education. I have dealt with Advance Auto in NC and lots in VA. Had a little Chevette that everyone called advance. Ha ha.

I took my friend to the store and she left her battery still under warranty . They gave her a loaner used battery and told her to come back next day and meanwhile they would check out her battery. She gave them a ck for 36.74 Which they said they would refund next day when she brought it back. The car did not go 12 miles and stopped so we went and got the battery and took it to the store they said they needed 12 days for her check to be processed. They wrote already returned on her receipt and 12 days before she could get her money. When we went back the manager said she was not due the money back.

We saw a employees outside and ask her she said she could not help if the manager said he wouldn't give it back. At that rate she could have bought the battery and kept it now they have the battery and her money also. This is the store I use also but I will go to one someplace else. I feel this is all wrong
     
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