Advanced Dermcare in Danbury, CT treats clients poorly.
Posted by Lori on 2012-02-28
DANBURY, CONNECTICUT -- I visited Advanced Dermcare in Danbury, CT last June. I was treated by Dr. Perez and charged $1000.00 by her secretary, Jane, for the treatment. I paid this amount in FULL. I gave Jane a check for $500 and had her put the other $500 on my credit card. I was back in the office 2 weeks later for a check up. Jane never said I had a "balance due". I was also back to the office with my daughter another time. Never was I told I had a "balance due".
Five months after my treatment, I received a bill stating I had a $300 balance due and that if did not pay, it would go to collections. I wrote a letter to Dr. Perez because I could not understand this. I was billed $1000 and paid $1000 so why am I being threatened with collections? Someone from billing called me in response to my letter. They said according to the secretary, Jane, I didn't have enough money to pay the $1300 at the time of the treatment in June. This is a lie. Jane had my credit card in her hand and could have put $800 on it just as easily as she put $500 on it. I have been a patient of Dr. Perez for years and have ALWAYS paid her in full. This time was no different. Unfortunately, Jane made a mistake and now wants to blame the patient instead of taking responsibility for her error. Not very good customer service.
My account has now been sent to collections. I called to make an appointment to discuss this with Dr. Perez personally. Jane answered the phone and began yelling at me. This is not the first time she has behaved in a rude and unprofessional manner. Another time I visited Dr. Perez's office, Jane "forgot" I was there and left me sitting in the waiting room for 45 minutes until I re-approached her and reminded her of my appointment.
I am asking Advanced Dermcare to take responsibility for the error made by their employee. Jane made a mistake so either she should be responsible for it and/or the practice should absorb it. I am asking Advanced Dermcare to contact the collection agency and dismiss this claim against me.