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Advantage Rent A Car

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27 Reviews & Complaints

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Worst Rental Company Ever
Posted by Suckerneveragain on 12/11/2010
WEST PALM BEACH, FLORIDA -- I booked the car online got confirmation number I got an email for easy online check-in I also did that. I thought everything was fine, until I got to West Palm Beach. Out of the airport I gave my family member the paperwork with all the information. The printout from the computer, confirming the the vehicle. When I got a call informing me that they said there was no vehicle waiting for me and that they wouldn't pick me up. I called and told them I would be right in to pick up my rental car again they informed me not to bother they have no cars. So I informed them to drop off my family members back at the airport the same way they picked them up. (by the shuttle bus) They refused and stated they have no transportation. I called a couple of times and no one picked up the phone. My family member stated "oh they closed up". Then I got really upset after one hour my family member arrived back at the airport and I went to rent a car with Enterprise. Lucky for me I have good friends who did everything online. Enterprise was FABULOUS no problems what so ever. So if you are looking to find a real good deal. DONT DO IT WITH ADVANTAGE. I think they really took ADVANTAGE of me. This is a unreliable company that apparently DOES NOT CARE, I think. Never never again will they take me as a sucker. ONE EXTREMLY DISAPPOINTED EX CUSTOMER.

     
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Posted by Alain on 2010-12-13:
You can contact Florida consumer protection about this at 866-966-7226 (Florida), 850-414-3300, or via http://www.myfloridalegal.com/consumer > file a complaint.
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Pay the extra and stick with Alamo, Budget, or National.
Posted by Rickflys on 09/17/2009
ORLANDO - OFF AIRPORT (MCO), FLORIDA -- Ten people in line and 1-1/2 later we were given keys to what was suppose to be the upgraded mid size car we reserved. The counter guy was a pig who was beyond rude to the point I wanted to deck him. The manager was just as much or more of an ass hole. We were given an 08 Marquis that was filthy, dented up, and it stunk like a combination of puke, piss, crap, and smoke. Oh yes, the tank was 1/4 full. We complianed and they said they had nothing else. We asked, "so what will all the other people in line get"? "Oh, those cars are reserved". "What about the mid sized car we reserved?" "We upgraded you". Bull crap. The lot was dark and we asked for a flash light to count the hundreds of dents. He said "we don't loan flash lights". We finally got another agent and he said the same thing. We pressed the issue and he got us into a Saturn SUV. Again, dirty, and the carpets were greasy and filthy. At this point we just wanted to get the heck out of there. We counted about 20 substantial dents and scratches. And oh yes we had a bonus of french fries and used napkins from the previous renter. On return the lazy guy sitting outside seemed it was almost too much to get up out of his chair to check us out. Not a thank you, come again, kiss my ass or anything. The ride back to the terminal was also "fun" listening to the driver talk to his girlfriend in Spanish the whole trip. He was still talking when we got off...again not even a kiss my....
Don't waste your precious time and energy with this company. Stick with one of the bigger ones and just pay the difference even if it is double. It is worth it not to have that kind of frustration. My personal favorite is Alamo and that is what I am sticking with in the future. If you choose Advantage you will be sorry, that I guarantee!
     
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Posted by JR in Orlando on 2009-09-18:
I am sorry that you had this experience in Orlando. I hope the rest of your trip went well. There is a whole string of low-cost car rental places along Highway 436 just north of the airport. My experience was the same when I rented from one for local use. Since then I have stuck to the major companies, Alamo is my favorite.

I hope if you return, your trip is better. Just realize in the area around the attractions, there are a lot of tourist traps and rip offs. Last weekend, I went to one of the big hotels to see a friend, and it was $10.00 for me to simply park in the hotel lot - no free parking. Orlando and north of there are not like that.
Posted by MSCANTBEWRONG on 2009-09-18:
That sounds like a terrible experience. I use Avis as it my company's preferred agency. They've always been great to work with.
Posted by Anonymous on 2009-09-18:
I went on vacation this year to Orlando and used Payless Car Rental. We reserved a minivan and was upgraded to a stretch minivan for free since they didn't have the regular sized one. We did have a while to wait in line but WTH we're on vacation. Everything worked out well, try them next time.
Posted by trp2hevn on 2009-09-18:
jtf, just wondering what was the make and model of the stretch minivan vs. the regular sized one?
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Terrible experience with the billing
Posted by Clayartist on 12/04/2010
DENVER, COLORADO -- My husband and I had an awful experience with Advantage Rent A Car in Denver during the 2010 Thanksgiving week. I reserved a car on-line through CheapTickets.com and received a quote of $93 plus change for a 4 day rental. When we arrived to pick up the car we were hard-sold into an upgrade, lied to about the predicted weather, and cost of off-site gas. (ok, our fault for accepting and we can deal with that.) The charge was now estimated to over $193. Bite. When we returned the car, the attendant did all the usual things, took the key bobs and credited us back a few dollars because we were returning with 2/3 a tank of gas. Great, to the credit of Advantage, the rate on our receipt was reduced down to $146 plus change. Upon returning home after a few more days of traveling, we had a phone message from someone at Advantage Denver stating that we had just turned the car in 40 minutes prior without returning the keys and there would be a added charge on our bill if we did not turn the keys back in 24 hours. Apparantly the message was put on our answering machine 40 minutes after we left the rental area - we were still in the airport waiting for our flight. There was never a call to the cell phone number that we carried in traveling and had given the attendant when we rented upfront. We both distinctly remember turning the keys over to the attendant, so we assumed Advantage would find the keys and not charge us. After listening to the phone message (now days after it was recorded), my husband called Advantage Denver and has been given a huge run-around. They told him the key was found and the charge would be reversed. The total amount Advantage charged my credit card - for their mistake, was $396.46. They have yet to return our calls or reverse the additional charge for the lost key (which someone in their house misplaced!)
So, what I thought was going to be a great car rental deal of $93 for four days, turned into over $300 more. This issue is still not resolved and I do not appreciate the extra $300 on my credit card - particularly during the Christmas season!! I will never use this company again, nor will anyone I know.
     
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Posted by trp2hevn on 2010-12-04:
I would suggest to file a dispute with the credit card company for the charge of the missing keys.
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The Worst Experience I Had With A Rental Car Company
Posted by Misu on 04/28/2008
ORLANDO, FLORIDA -- We rented a car using Expedia for our trip to Orlando,Florida. When we got there we had the surprise to hear that they don't have the car we booked so they offered to give us a sport utility car that cost us $300 more than we already paid. When we asked for other options the guy was very rude and said we can walk if we don't like it. He called the manager (a women) who was absolutely impolite and made us feel like being on another planet.

We ended taking the car they offered because we were with a kid who was very tired. After this horrible experience Advantage is not going to be on my rental car list anymore.

     
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Posted by FoggyOne on 2008-04-28:
When I deal directly with a rental company they always offer to upgrade me for x dollars. I always say "No" I want the class of car I reserved. Then they say they don't have that class and upgrade me for free (everywhere in the States, Puerto Rico, etc). Since you didn't book with them originally you have to deal with Expedia. Sounds pretty crummy though on Advantage's part.
Posted by bargod on 2008-04-28:
Sounds like you were taken advantage of.
Posted by Anonymous on 2008-04-28:
And be careful that you don't park in front of the Thrifty office... I hear there's a feud going on.
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Citations
Posted by Advantage Rent a car sucks on 11/12/2007
DALLAS, TEXAS --
When you rent a Advantage Rent a Car in Dallas, there is construction outside their office. You drive through the construction, there is no place to pay the Dallas toll unless you have an electronic account with the Dallas tollway. You get a $.75 fine, plus $25.00 fine and then Advantage, lazy, stupid company that they are turns it over to VMS, which adds $40 to it, so a $65.75 billing, for a toll you never had a chance to pay. They turn your credit card information over to VMS, a collection agency, so they Advantage could have done the billing for the $25.75 but no, they are lazy and cause you to incur another $40.

They are a BAD COMPANY, NOT CUSTOMER FOCUSED AND I WILL NEVER RENT FROM THEM AGAIN.

     
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Posted by MRM on 2007-11-12:
A $.75 fine, not bad at all.
Posted by killerklown on 2007-11-12:
This review confuses and angers me.
Posted by Skye on 2007-11-12:
My thoughts exactly MRM.

I'm also confused. Killer, I'm curious, why does the above complaint anger you??
Posted by Principissa on 2007-11-12:
I am so confused! Maybe it's the fresh paint fumes.
Posted by Anonymous on 2007-11-12:
Why is Advatage responsible for you not paying the toll? No matter what the reason you couldn't pay it. You would need to take up the matter with the authority in charge of the toll road.
Posted by killerklown on 2007-11-12:
Because I don't like being confused.
Posted by Advantage Rent a car sucks on 2007-11-12:
In response to the posts:

1. THERE WAS NO WAY TO PAY THE TOLL. THE DALLAS TOLLWAY PEOPLE SAID THE ADVANTAGE AGENTS SHOULD HAVE INFORMED ME OF THIS AND PROVIDED DIRECTIONS SINCE THERE WAS NO WAY TO PAY THE TOLL AND GOING DOWN THE ROAD WOULD RESULT IN A FINE.
2. $.75 THAT HAPPENS. THE $25.00 FINE, THAT HAPPENS IF THE TOLLWAY SETS THINGS UP THAT WAY. THE $40.00 CHARGE BY ADVANTAGE AFTER THEY TURNED THIS OVER TO THEIR VMS COLLECTION AGENCY IS UNACCEPTABLE. THEY, ADVANTAGE RECEIEVED NOTICE OF THE TICKET, THEY MATCHED THAT WITH MY CREDIT CARD, WHICH THEY COULD HAVE BILLED, BUT DECIDED TO SEND TO VMS FOR COLLECTION, RESULTING IN ANOTHER $40 CHARGE.

THE ISSUE IS 1. TELL PEOPLE ABOUT A TRAP THAT IS PART OF THE CONSTRUCTION ON THE ROAD OUTSIDE THE OFFICE. 2. STOP BEING LAZY AND CHARGE MY CARD FOR $25.75 INSTEAD OF SENDING IT TO A GROUP THAT ADDS $40 TO IT.
Posted by jktshff1 on 2007-11-12:
Makes a little more sense
Posted by *Brenda* on 2007-11-12:
If the Dallas Tollway has no way for you to pay a toll with cash than THEY shouldn't charge it!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Did Not Honor My Reservation Made Through Orbitz
Posted by Kingebtn on 01/03/2014
I made a rental car reservation through Orbitz, and when I arrived at the airport Advantage Car Rentals had rented out all of there cars, and the attendant said that all rental car agencies were sold out, so I was standed at the airport, and my only option was to take a very expensive taxi ride to my hotel.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The WORST Company. Total Rip Off
Posted by Jrunge on 12/10/2013
Cheapest quote on line. Got initial statement of $180 for 3 day rental. Dropped off car and the bill was $333. They told me I signed up for insurance (which I did not) and ripped me off on the gas used. Just be good to yourself and DO NOT USE this completely unethical company. This company should be out of business and ashamed of their business practices.
     
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Worst Customer Service Ever
Posted by Taryn.parsons on 08/07/2013
HEBRON, KENTUCKY -- I am a first time renter and representative never went over the loss insurance. I asked if my insurance would cover and he looked at me like I was an idiot and said I don't know what insurance covers never took the time to explain if a freaking tire from a semi smashed in my rental I would be liable which happened the first hour I was driving a 15 hour vacation drive. Then when switching they would not allow me to add the insurance on the new vehicle. Ridiculous

     
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Posted by Soaring Consumer on 2013-08-07:
The trucking company should be held liable for the incident not you.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Advantage Over Charges
Posted by Dbutman on 08/05/2013
SALT LAKE CITY, UTAH -- I just got done renting an "advantage" car for a week in salt lake city, ut. It took forever for advantage to get us through the paperwork and to the vehnicle. Once we were driving, we noticed that the maintenance oil warning was glaring in the instrument column - guess advantage is a bit behind on scheduled maintenance. But, the worst thing is they doubled the price I was quoted! They quoted me approximately $250 - but they charged me $500!!!!!!!![snip].

I called and talked with the manager there and all he had to say was, "well, that was the price for the car; the rest is all additional charges that have to do with the airport". He refused to talk about it further, gave me the number to their corporate offices and hung up the phone.

Don't go with advantage unless you like being taken advantage of!!! The better business bureau is my next stop in my battle to get the frivolous charges removed.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They made my wife cry.
Posted by Paulsippel on 09/07/2012
SAN JOSE, CALIFORNIA -- Why nobody should use Advantage Rental Cars (especially in San Jose)
When you hand someone a credit card and tell them it has a $500 limit, you don't run it for $700, tell the person your card is declined and your reservation has been canceled. Don't bother changing the reservation with Advantage by phone because they won't run the card again for 24 hours. Don't let Phillip & Graham make your wife cry when she is turned away again just because. Don't bother wasting 45 minutes being passed from one reservation supervisor to the next because they flat out cannot do anything.
Just say no to the company that made my wife cry!!!!!!
     
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Posted by Sam on 2012-09-07:
It is quite common for rental car agencies to put a 'hold' for more than the rental amount. This is in case you wreck or damage the car.
Posted by BigAl on 2012-09-08:
The problem here is that to rent a car you must have a credit card with sufficient credit available in order to be honored by the rental agency. Your $500 credit card did not meet their requirments. When cash is used to rent a car a credit card must still be used as a backup as explained by SAM in the previous comment.
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