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27 Reviews & Complaints

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Did Not Honor My Reservation Made Through Orbitz
Posted by Kingebtn on 01/03/2014
I made a rental car reservation through Orbitz, and when I arrived at the airport Advantage Car Rentals had rented out all of there cars, and the attendant said that all rental car agencies were sold out, so I was standed at the airport, and my only option was to take a very expensive taxi ride to my hotel.

     
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The WORST Company. Total Rip Off
Posted by Jrunge on 12/10/2013
Cheapest quote on line. Got initial statement of $180 for 3 day rental. Dropped off car and the bill was $333. They told me I signed up for insurance (which I did not) and ripped me off on the gas used. Just be good to yourself and DO NOT USE this completely unethical company. This company should be out of business and ashamed of their business practices.
     
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Worst Customer Service Ever
Posted by Taryn.parsons on 08/07/2013
HEBRON, KENTUCKY -- I am a first time renter and representative never went over the loss insurance. I asked if my insurance would cover and he looked at me like I was an idiot and said I don't know what insurance covers never took the time to explain if a freaking tire from a semi smashed in my rental I would be liable which happened the first hour I was driving a 15 hour vacation drive. Then when switching they would not allow me to add the insurance on the new vehicle. Ridiculous
     
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Posted by Soaring Consumer on 2013-08-07:
The trucking company should be held liable for the incident not you.
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Advantage Over Charges
Posted by Dbutman on 08/05/2013
SALT LAKE CITY, UTAH -- I just got done renting an "advantage" car for a week in salt lake city, ut. It took forever for advantage to get us through the paperwork and to the vehnicle. Once we were driving, we noticed that the maintenance oil warning was glaring in the instrument column - guess advantage is a bit behind on scheduled maintenance. But, the worst thing is they doubled the price I was quoted! They quoted me approximately $250 - but they charged me $500!!!!!!!![snip].

I called and talked with the manager there and all he had to say was, "well, that was the price for the car; the rest is all additional charges that have to do with the airport". He refused to talk about it further, gave me the number to their corporate offices and hung up the phone.

Don't go with advantage unless you like being taken advantage of!!! The better business bureau is my next stop in my battle to get the frivolous charges removed.

     
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They made my wife cry.
Posted by Paulsippel on 09/07/2012
SAN JOSE, CALIFORNIA -- Why nobody should use Advantage Rental Cars (especially in San Jose)
When you hand someone a credit card and tell them it has a $500 limit, you don't run it for $700, tell the person your card is declined and your reservation has been canceled. Don't bother changing the reservation with Advantage by phone because they won't run the card again for 24 hours. Don't let Phillip & Graham make your wife cry when she is turned away again just because. Don't bother wasting 45 minutes being passed from one reservation supervisor to the next because they flat out cannot do anything.
Just say no to the company that made my wife cry!!!!!!
     
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Posted by Sam on 2012-09-07:
It is quite common for rental car agencies to put a 'hold' for more than the rental amount. This is in case you wreck or damage the car.
Posted by BigAl on 2012-09-08:
The problem here is that to rent a car you must have a credit card with sufficient credit available in order to be honored by the rental agency. Your $500 credit card did not meet their requirments. When cash is used to rent a car a credit card must still be used as a backup as explained by SAM in the previous comment.
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Taken Advantage of
Posted by Mrst5d on 02/14/2012
PHILADELPHIA, PENNSYLVANIA -- Advantage lives up to its name because I was totally taken advantage of. I can't argue with the price, quoted at $20.00/day. But what wasn't made clear was the $200.00 hold they put on my checking account, along with the $20.00/day charge. The car was returned yesterday but the $200.00 was not returned to my checking account as of yet. Also, during the explanation of the gas options, I merely shook my head to say I understood I had the option of getting gas myself or having them fill it when I bring it back. I had all intentions of filling it myself, but then saw on my receipt (tucked away in the little brochure they give you so you can't notice pages 2 and 3) they billed me $38.00 for gas for a little Versa! This is a company that is owned by Hertz, by the way. I am disappointed Hertz would run such a shabby business. Will not be taken Advantage of again!
     
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Posted by clutzycook on 2012-02-14:
All car rental companies gouge you to refill your tank.
Posted by FoDaddy19 on 2012-02-16:
Putting an X amount of money on hold when renting car or booking a hotel room is commonplace. I'm a little surprised they let you use a debit card/check quite honestly. Most places ask that you use a credit card. It can take a day or three for the hold to be released back into your checking account. This also happens when you used a debit card to pay at the pump for gas.

As for them charging you to refuel the car. Rental places charge exorbitant fess for this service. If you didn't understand the policy, you should've simply asked them to clarify it for you or simply said "no".

You were not taken advantage of as far as I can tell. As both the $200 hold/security deposit and the excessive refueling fees are both widely known industry standards.
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Lousy Service!
Posted by Lohrjohn61 on 12/21/2011
OAKLAND, CALIFORNIA -- First of all everyone should know that Advantage is not located in the rental car facility at the oakland airport that the other major companies are located so you need to take a shuttle to the main facility then call for an Advantage shuttle that backtracks the opposite direction for what feels like several miles. This happens both picking up and returning the cars. With our experience the agent told us the shuttle would be by to pick us up in about 5 minutes. After 11 minutes I called again and was told the shuttle did come by but we were not there. That was total BS because we were standing exactly where we ended up being picked up. Also the reservation was for a full size car but a full size was not available so instead of being offered an upgrade I was given a "downgrade" to a smaller car. Also neither shuttle bus driver (coming and going) offered to help my wife with her luggage.
     
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Posted by Alain on 2011-12-23:
You may want to file an official complaint about this at http://www.dca.ca.gov/consumer/index.shtml
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Lousy Service
Posted by LittleTank on 08/03/2011
P.O. BOX 22091, D-5 TEMPE, ARIZONA -- On June 7th I rented a car from Advantage in Tampa. First we had to wait, then when we got the vehicle it was filthy. Trash was under the seats and dog hair was everywhere. I did like driving the Nisson Versa. We were told we were to pick up the rental at the Tampa Airport where most rental vehicles are rented from. My husband stayed with me until the shuttle came. The guy was helpful and my husband followed me to location in Tampa. Well they tried to push their insurance on us and hadn't mentioned it when we called. We didn't take it. I was going up to Connecticut for a funeral of my best friend of 56 years and wanted to go as cheaply as possible but safely. When we were returning home, we stopped in NYC and parked in a No Standing zone because there were no handicapped spaces available. I sent the ticket back to NYC where it is pending right now and told them about the problem of parking. They haven't made a decision yet but the ticket has been paid. I told ATS-Advantage the situation and told them not to pay the ticket as the hearing is pending. I sent them copies of their letter to me, the ticket front and back and the pending notice I copied from my computer TWICE. Why didn't they wait before they paid the ticket and charged me and extra $40.00 for processing. I wouldn't recommend Advantage or use it myself again. We are on a limited income-Disability-both my husband and myself. I have an excellent driving record and have been driving since 1960. Most states don't ticket handicapped persons if there aren't any handicapped spaces. Why should I pay for the new bldgs. going up on Ground Zero? I'm not a terrorist! Make them pay with the oil in Iraq or whatever they have of value in Afganistan. We are already paying with our taxes for the wars there. If they don't stop all of this there will be a war here between the President, Congress and all the people they are trying to take away their only livihood which they earned during their lives. To threaten to take away a veterans livlihood is just plain not fair. They have given life and limbs to keep us free not to gauge us as Advantage does.

     
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Posted by Anonymous on 2011-08-04:
well written review, parking in nyc is a nightmare.
Posted by Venice09 on 2011-08-04:
A handicapped tag does not give you the right to park wherever you want. Of course you got a ticket.

I, too, do not understand what illegal parking has to do with Iraq or Ground Zero.
Posted by jktshff1 on 2011-08-04:
I have handicapped tags, however, that does not give me the right to park in a illegal manner. Very simple.
Posted by Churro on 2011-08-04:
It's a state by state issue but generally a handicap parking permit gives privileges and parking access beyond designated handicapped parking spaces. Where I am at right now there's about a dozen non-handicap restrictive parking designations and a handicap placard gives legal right to then all.

As far as Advantage goes I've had a lot of bad experiences. In fact at one time there were so many complaints that Advantage got dropped from our corporate contract. I dropped them from my personal contract as well.

I wish you well on your ticket.

Good Review!
Posted by Venice09 on 2011-08-04:
Are the restrictive parking designations marked for handicapped use, too? I would never assume that a permit for handicapped parking would allow me to park in restricted areas. When you say "where I am at right now", are you referring to a parking lot, street parking, etc.? Which states allow this?
Posted by MRM on 2011-08-04:
A long time ago, my family drove a rental truck to NYC to help my uncle move out of the apartment. The street were small to park a rental truck. Then here comes the fire truck blaring its sirens and horns, trying to squeeze through the small street.
Posted by jktshff1 on 2011-08-04:
In my state (TN) the handicapped placards or tags, to my knowledge are good in hc spaces only, however, there is no payment when parking at a meter or gubment parking. Same rules apply to the hc tags as everyone else ie no parking, loading zone, etc.
Posted by Anonymous on 2011-08-04:
This should help: http://www.newyorkparkingticket.com/Blog/bid/27301/How-people-with-disabilities-can-avoid-a-NYC-parking-ticket

Looks like the ticket is valid.
Posted by jktshff1 on 2011-08-04:
Good Research jc..thanks
Posted by Venice09 on 2011-08-04:
That's a great find, just. I briefly looked but couldn't find anything. Thanks.
Posted by redmx3racer on 2011-08-04:
Parking tickets are assigned to the vehicle by the registration, not the driver of the vehicle. Advanatage owns the vehicle. Thus, they pay the ticket and bill you. Sorry about your situation, but I don't think Advantage did anything wrong.
Posted by Churro on 2011-08-04:
Nice find JC. So if I read correctly in NYC if you got a handicap permit you can park legally:

1. In any "No Parking" zone, including those marked "except authorized vehicles"

2. At parking meters without using an authorized payment method

3. In "No Standing Except Trucks Loading and Unloading" zones

Even though they're not necessarily marked as handicapped. Every jurisdiction is different and quite frankly if you're not from the area it's tough to know the local law. The courts around here generally dismiss most parking tickets issued to handicap permitted driver unless it's a severe safety issue.

You're always educating me, JC. Thanks!
Posted by Venice09 on 2011-08-04:
No, Churro, that's incorrect.

You must have a valid New York City Special Parking identification permit. And even then, you are prohibited from parking in a no standing zone.
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Advantage will rip you off!!
Posted by Demarkhix on 07/29/2011
ORLANDO, FLORIDA -- I rented a car from advantage in Orlando. Because of my work schedule, I had to change the reservation twice. The first time I added a day and confirmed that the price was still 25.95 per day. The second time I was taking the extra day off. The service person on the phone did not tell me that the price went up almost 50% because of that change!! It was still the weekend for the weekend rate!! I trusted them to honor the quoted price so I did not review all the charges with a fine tooth comb and signed the estimate - I WILL NEVER BE TRUSTING AGAIN!! I did notice when we dropped off the car and mentioned it to the man checking it in but I didn't have my original quote readily available and he was in a hurry and we had to make a flight so I thought I could deal with it later with customer service. WRONG - they were no help at all even though they did not give me the quoted price. DO NOT TRUST ADVANTAGE!!
     
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Posted by trp2hevn on 2011-07-29:
Posted by trp2hevn on 2011-07-29:
Sounds like when you changed it the 1st time that the rates had not changed. However, by the time you changed it the 2nd time the rates had changed. When changing reservations I think it is like making a whole new reservation all over at the current rate. Rental car rates can change quickly like airline rates.
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Worst Rental Company Ever
Posted by Suckerneveragain on 12/11/2010
WEST PALM BEACH, FLORIDA -- I booked the car online got confirmation number I got an email for easy online check-in I also did that. I thought everything was fine, until I got to West Palm Beach. Out of the airport I gave my family member the paperwork with all the information. The printout from the computer, confirming the the vehicle. When I got a call informing me that they said there was no vehicle waiting for me and that they wouldn't pick me up. I called and told them I would be right in to pick up my rental car again they informed me not to bother they have no cars. So I informed them to drop off my family members back at the airport the same way they picked them up. (by the shuttle bus) They refused and stated they have no transportation. I called a couple of times and no one picked up the phone. My family member stated "oh they closed up". Then I got really upset after one hour my family member arrived back at the airport and I went to rent a car with Enterprise. Lucky for me I have good friends who did everything online. Enterprise was FABULOUS no problems what so ever. So if you are looking to find a real good deal. DONT DO IT WITH ADVANTAGE. I think they really took ADVANTAGE of me. This is a unreliable company that apparently DOES NOT CARE, I think. Never never again will they take me as a sucker. ONE EXTREMLY DISAPPOINTED EX CUSTOMER.
     
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Posted by Alain on 2010-12-13:
You can contact Florida consumer protection about this at 866-966-7226 (Florida), 850-414-3300, or via http://www.myfloridalegal.com/consumer > file a complaint.
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